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Common questions
Common Questions
24 totalHow do I reset the XDM17BT to factory settings?
Press the RESET button located on the front panel to reset the unit back to factory settings. This should be done if abnormal operation occurs.
What is the Bluetooth device name and passcode for pairing the XDM17BT?
The device name is 'Dual Media Player' and the Bluetooth passcode is '1234'. Ensure that Bluetooth is activated on your device before beginning the pairing process, and the head unit broadcasts the pairing signal constantly when no devices are connected.
What type and rating of fuse does the XDM17BT use?
The unit uses one 10 amp AGC fuse located beside the Heat Sink. When replacing the fuse, make sure the new fuse is the correct type and amperage, as using an incorrect fuse could damage the radio.
What does 'NO FILE' displayed on the screen mean and how do I fix it?
'NO FILE' appears on the display when no playable MP3 files are found on the connected device. Check the USB device to ensure it contains valid MP3 files.
What does 'NO SUPPORT' displayed on the screen mean?
'NO SUPPORT' appears when an invalid ID3 tag version is present on the USB device. The unit supports ID3 tag versions 1.0 to 2.0.
Why does the unit have power but produce no sound?
This is typically caused by speaker wires not being connected or one or more speaker wires touching each other or the chassis ground. Check connections at the speakers and insulate all bare speaker wires from each other and chassis ground.
Show 18 more questions
How many preset stations can the XDM17BT store?
What is the power output and warranty period for the XDM17BT?
What should I do if the unit will not turn on?
What does 'NO FILE' displayed on the screen mean?
How many preset stations can be stored on the XDM17BT?
What is the power output of the XDM17BT?
How do I use voice activation with Siri or Google Assistant on the XDM17BT?
What is covered under the XDM17BT warranty and how long does it last?
How do I reset the XDM17BT if it's not working properly?
What type and amperage of fuse does the XDM17BT use?
How do I pair a Bluetooth device with the XDM17BT?
How many radio stations can I store as presets on the XDM17BT?
What should I check if the unit has power but no sound is coming out?
Why does "NO FILE" appear on the display?
How do I set the clock on the XDM17BT?
What is the correct voltage range for powering the XDM17BT?
How do I activate voice control with the XDM17BT?
What is the warranty coverage for the XDM17BT?
Full Manual
14 pages
2
Xdm17Bt Installation
Preparation Please read entire manual before installation. Before You Start3
Xdm17Bt Installation
Wiring DiagramFuse
When replacing the fuse, make sure new fuse is the correct type and amperage. Using an incorrect fuse could damage the radio. The unit uses one 10 amp AGC fuse located beside the Heat Sink10 Amp
AGC Fuse4
Xdm17Bt Operation
Control Locations Preset 2 / Intro Preset 1 / Play/Pause Mode Band/Display Tune Up Tune Down Power Mute Voice Control Volume Knob Bluetooth Talk USB Port 1 2 3 4 5 1 11 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 10 7 6 15 14 13 12 11 10 9 17 18 16 Auxiliary Input Reset Preset 6 / Folder Up Preset 5 / Folder Down Preset 4 / Random Preset 3 / Repeat 85
Xdm17Bt Operation
General Operation Press the button to turn the unit on. Press again to turn the unit off. Press MODE to select between Radio, USB, Bluetooth, AUX. Modes of operation are shown in the display. Adjust volume using the volume knob (00-40). Insert a 3.5mm cable in the unit's front AUX port. Press the RESET button to reset the unit back to the factory settings if abnormal operation occurs. The reset button is located on the front panel. With the unit on, long press DISP to display clock time. Press and hold DISP until the hours or minutes begin to flash, then release. Rotate the volume knob to adjust the time. Long press DISP to finish the clock setting. Press DISP to toggle display between various displayed information. Press the volume knob momentarily to select between audio functions. Press and hold the volume knob for more than two seconds to select between the menu functions. Rotate the volume knob left/right to adjust or activate the desired function/audio. Power On/Off Changing Modes Volume Mute Auxiliary Inputs Reset Setting the Clock Display Audio / Menu6
Xdm17Bt Operation
AM/FM Tuner Operation Seek Tuning Manual Tuning Band Storing Presets Recalling Presets Automatically Store Preset Scan Stations Press TUNE or TUNE to seek to the previous or next strong station. Press and hold TUNE or TUNE to enter manual tuning mode, then press TUNE or TUNE momentarily to change radio frequency up or down one step at a time. Press and hold TUNE or TUNE to advance quickly. Press BAND to select between FM1, FM2, FM3, AM1 and AM2 bands. Up to six presets can be programmed for each band, enabling up to 18 FM stations and 12 AM stations to be stored in memory. Up to 18 FM and 12 AM stations can be stored. To store a station, select the desired band and station. Press and hold the desired preset button (1-6) for more than two seconds. When stored, the preset number will appear in the display. Preset stations can be recalled any time by pressing the corresponding preset button. Press and hold MENU for more than 2 seconds, then press DISP to store 18 FM stations and 12 AM stations automatically. Touch PS to recall each preset station that has been stored in memory for each band. (Available with the Dual Smart Remote App only)7
Xdm17Bt Operation
USB Operation Playing MP3 Files Track Select Fast Forward and Reverse Pause Folder Access Repeat Random Intro To play MP3 files, insert a USB device containing MP3 files. Press TUNE to skip to the beginning of the next track. Press TUNE to skip to the beginning of the previous track. Press and hold TUNE or TUNE to fast forward or reverse a track. Press / II to temporarily stop USB playback. Press / II again to resume playback. Folders can be found by pressing Folder Up or Folder Down. About one second after the folder name is displayed, the first file under the selected folder will be displayed and playback will begin. Press RPT to toggle between RPT ALL and RPT ONE.8
Xdm17Bt Operation
Bluetooth Operation Preparation Pairing a New Device Streaming Audio Troubleshooting Before using a Bluetooth device, it must be paired and connected. Ensure that Bluetooth is activated on your device before beginning the pairing process. The head unit broadcasts the pairing signal constantly when no devices are connected. Complete the pairing sequence from your Bluetooth device. Refer to the owner’s manual for your device for more details. The device name is “Dual Media Player”. The Bluetooth passcode is "1234”. Note: The head unit can be in any mode of operation when pairing is performed. The head unit supports A2DP wireless streaming audio from a Bluetooth mobile device directly to your head unit. The following functions can be used to control the music:9
Xdm17Bt Operation
Dual iPlug P2 Smart App Remote Control Front 3.5mm Aux Input Connect an optional audio source into the 3.5mm (front panel) input. Select auxiliary input from the Main Menu to listen to audio. Adjust volume on the external audio source as needed (if connected to the headphone output of the device). Voice Activation Your receiver is designed with an easy access voice activation button to use Siri® or the Google Assistant™ via your car's Bluetooth. Interact with your smartphone assistant while you drive with only the push of a button! Bluetooth should be paired between your smartphone and the receiver. Press the voice activation button , and the receiver will switch into Bluetooth mode, This will activate Siri® or Google AssistantTM on your smartphone. You will need to manually switch back to the previous or desired mode once this operation is terminated. Use the Dual iPlug P2 Smart App Remote Control on an Apple or Android smartphone to control the receiver via Bluetooth. Change the mode, station, song, volume, and settings directly from your smartphone without being in the receiver's line-of-sight. Download the Dual iPlug P2 Smart App Remote Control from Apple App Store or Google Play Store and install it on your smartphone or tablet (QR code download link on the right).10
Xdm17Bt Operation
Specifications Tuning range: 87.5MHz-107.9MHz Usable sensitivity: 8.5dBf 50dB quieting sensitivity: 10dBf Stereo separation @ 1kHz: >30dB Frequency response: 30Hz-13kHz Tuning range: 530kHz-1710kHz Usable sensitivity: <42dBu Frequency response: 30Hz-2.2kHz Speaker output impedance: 4~8 ohms Line output voltage: 2 Volts RMS Dimensions: 7" x 2" x 2" (178 x 50 x 50 mm) Design and specifications subject to change without notice. FM Tuner AM Tuner General CEA-2006 Power Standard Specifications (reference: 14.4VDC +/- 0.2V, 20Hz~20kHz) Power Output: 14 Watts RMS x 4 channels at 4 ohms and < 1% THD+N Signal to Noise Ratio: 75dBA (reference: 1 watt into 4 ohms)11
Xdm17Bt Operation
Troubleshooting Problem Cause Action Unit will not turn on (no power) Yellow wire not connected or incorrect voltage Red wire not connected or incorrect voltage Check connections for proper voltage (11~16VDC) Black wire not connected Check connection to ground Fuse blown Replace fuse Unit has power (but no sound) Speaker wires not connected Check connections at speakers One or more speaker wires touching each other or touching chassis ground Insulate all bare speaker wires from each other and chassis ground Unit blows fuses Yellow or red wire touching chassis ground Check for pinched wire Speaker wires touching chassis ground Check for pinched wire Incorrect fuse rating Use fuse with correct rating NO FILE appears on display No playable MP3 files found on the device Check the device for valid MP3 files NO SUPPORT appears on display An invalid ID3 tag version is present Version 1.0 to 2.0 ID3 tags are supported.12
Xdm17Bt Operation
Limited One Year Warranty This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Dual Electronics Corp. warrants this product to the original purchaser to be free from defects in material and workmanship for a period of one year from the date of the original purchase. Dual Electronics Corp. agrees, at our option, during the warranty period, to repair any defect in material or workmanship or to furnish an equal new, renewed or comparable product (whichever is deemed necessary) in exchange without charges, subject to verification of the defect or malfunction and proof of the date of purchase. Subsequent replacement products are warranted for the balance of the original warranty period. Who is covered? This warranty is extended to the original retail purchaser for products purchased from an authorized Dual dealer and used in the U.S.A. What is covered? This warranty covers all defects in material and workmanship in this product. The following are not covered: software, installation/removal costs, damage resulting from accident, misuse, abuse, neglect, product modification, improper installation, incorrect line voltage, unauthorized repair or failure to follow instructions supplied with the product, or damage occurring during return shipment of the product. Specific license conditions and copyright notices for the software can be found via www.dualav.com. What to do?13
Xdm17Bt Operation
FCC Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.