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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
14 totalWho can create a new driver account?
Only admins and owners can create new accounts for drivers. The account can be created either from the client self-care portal or from the Eurowag app. (Page 4)
How does a driver activate their newly created account?
When an account is created, an email is sent to the driver who must accept the prompt in the email for the account to be activated. The driver is then redirected to the Eurowag website to fill out their profile and set up their password. (Page 5)
Can a driver create their own Eurowag account without an admin doing it for them?
Yes, a driver can open the Eurowag app and create an account for themselves. However, they must first supply the admin or owner's email so the admin or owner can approve the driver's account pairing with the company account. (Page 8)
How does an admin approve a driver's self-created account?
The admin or owner must accept the pairing via a link sent to them by email. Once accepted, the driver can log into the Eurowag app with their own account. (Page 10)
Who is allowed to assign cards to driver accounts?
Only those with the role of admin, owner, or dispatcher can assign cards. Cards can be assigned either on the client self-care portal or on the Eurowag app. (Page 10)
How do I know when setup is complete and the driver is ready to refuel?
Setup is complete once the driver account exists and a card has been assigned to it. At that point, you or your driver are ready to refuel using Eurowag Pay. (Page 13)
Show 8 more questions
Who typically manages card limits and card orders?
How can I contact Eurowag Customer Care if I need support?
Who can create new accounts for drivers in Eurowag Pay?
How do I connect my driver account to a company's Eurowag account?
How do I start refueling with Eurowag Pay?
How do I contact customer service for support with Eurowag Pay?
What information is needed to create a driver's account through client self-care?
Is there additional support material available for understanding how to use Eurowag Pay?
Full Manual
10 pages
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Table of contents
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Eurowag Customer Care ..................................................................................................................... 15
Eurowag Pay is a simple, secure, and fast way of pay for fuel with your smartphone. Feel free to check our website to see the main benefits, current coverage, and FAQs.
There are 3 main steps:
3
Download the Eurowag app from Google Play or the App Store
The Eurowag app needs to be installed on the smartphone of the user that is going to use Eurowag Pay at the fuel station - usually the driver. Additionally, it can also be used to configure Eurowag Pay. Card management and card assignments are usually done by dispatchers
Owners or dispatchers usually have a Eurowag account already, so they can log into client self-care and order cards or change limits. Drivers mostly use the Eurowag app as a fuel station and services finder in guest mode. We first need to create their account so we can assign a card to them.
The account can be created in two ways:
4
Only admins and owners can create new accounts for drivers.
5
When the account is created, an email is sent to the driver. The driver needs to accept the prompt in the email for the account to be activated.
6
The driver is then redirected to the Eurowag website to fill out the profile and set up their password.
8
➢ Now the driver can log into the Eurowag app with their own account.
The driver can also open the Eurowag app and create an account for themselves. First they must supply the admin or owner‘s email so they can approve the driver's account pairing with the company account.
10
The admin or owner must accept the pairing via link in the email.
➢ Now the driver can log into the Eurowag app with their own account.
Only those with the role of admin, owner, or dispatcher can assign cards. Cards can be assigned in two ways
13
➢ Now you (or your driver) are ready to refuel using Eurowag Pay - the account exists and the card is assigned to it.
14
➢ Now you (or your driver) are ready to refuel using Eurowag Pay - the account exists and the card is assigned to it.
15
What next? Refuel using Eurowag Pay! If you would like to see what refueling using Eurowag Pay looks like, you can check out this video.
Eurowag Customer Care
At
+43 720775272
Fr
+33 448800228
Pt
+351 300506225
Bg
+359 24928700Gb
+420 233555111Ro
+40 372400900Cz
+420 233555111Hu
+36 15507300Rs
+381 800812144De
+49 34194679577
It
+39 049798 5523
Ru
+420 233555111
Dk
+45 78723128
Lt
+370 52596828Sk
+421 353211000Ee
+372 6346330Lv
+371 67660629Si
+420 233555111Es
+34 937371151
Pl
+48 222230200
Tr
+90 8502904080
W.A.G payment solutions, a.s. Na Vítězné pláni 1719/4 140 00 Prague 4, Czech Republic