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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
20 totalHow do I perform a factory reset on the BGW320-500 Broadband Gateway?
Press and hold the Reset button for more than 10 seconds to initiate a factory reset. After 10 seconds, the Service LED will start blinking white and the WPS LED will blink green. If held for more than 15 seconds, the Service LED turns steady white and the WPS LED turns off, confirming the factory reset has begun. Warning: all configured settings will need to be reconfigured after the reset. (Page 23)
What does a solid red Service LED mean on the BGW320-500?
A solid red Service LED indicates the device is overheated or has experienced a POST (Power On Self Test) failure. If it is a POST failure, alongside a solid red WPS LED, the gateway has a hardware issue such as DDR read/write failure, Flash read/write failure, or System Power Good failure, and may need replacement. If the device is overheating, it should be moved to a flat surface with sufficient airflow around it. (Page 18, 19)
How do I connect to Wi-Fi on the BGW320-500 Broadband Gateway?
On your Wi-Fi device, view available networks and select the network name (SSID) printed on the removable label or back panel label of the gateway. Enter the Wi-Fi password (encryption key) also found on those labels when prompted. Alternatively, you can use Wi-Fi Protected Setup (WPS) by pressing the WPS button on the front panel of the gateway and on your Wi-Fi device. (Page 13)
What type of power supply does the BGW320-500 require and can I use a third-party adapter?
The BGW320-500 requires a Listed Direct Plug-In AC/DC power adapter rated at 12V 4A DC. You must only use the power supply and cord that came with the gateway — using an unauthorized power supply may cause electric shock, fire, bodily injury, or property damage. If the power supply needs replacement, contact AT&T customer service at 1.800.288.2020 or www.att.com/support. (Page 7, 25)
How do I connect two phones to the BGW320-500 for VoIP service?
The BGW320-500 supports two VoIP lines over one RJ-14 (FXS) port, but an inner and outer pair splitter adapter must be attached to the port to terminate both lines. Connect one end of the phone cable to the gray Phone Lines connector on the gateway, then connect the phone cable to a splitter and then to both phones. Ensure the gateway is at least 5 feet (1.5 m) from any cordless phone base station to prevent interference. (Page 15, 16)
What should I do if the Service LED is flashing red slowly?
A slow red flash on the Service LED indicates that the broadband connection has been lost or has failed. Check that the fiber or network cable is securely connected to the gateway's SFP port or broadband port and that the other end is connected to the fiber box. Also verify that your fiber box PON light is green, and try rebooting the gateway using the Reset button on the back panel. (Page 18)
Show 14 more questions
What are the ventilation and placement requirements for the BGW320-500?
How do I connect the BGW320-500 to the internet using the fiber optic connection?
What are the Ethernet port speeds available on the BGW320-500, and what cables should I use?
What is the minimum safe distance between the BGW320-500 and my body due to radiation exposure?
How do I factory reset the BGW320-500 XGS-PON Broadband Gateway?
How do I connect the BGW320-500 XGS-PON Broadband Gateway to power?
What happens if I don't use the correct SFP/SFP+ optic module?
How do I connect devices using wired Ethernet connections?
How do I connect my device using Wi-Fi?
What should I do if my gateway overheats?
What are the status indicator lights meaning?
What safety instructions should I follow during optical module installation?
How do I connect a telephone for VoIP service?
What happens when I hold the reset button for less than 10 seconds?
Full Manual
30 pages
Install And Operation Guide
Revision 0.8.7 BGW320-500 XGS-PON Broadband Gateway Release 1.0 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
HUMAX Copyrights and Trademarks © 2019 HUMAX Co., Ltd. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from HUMAX Co., Ltd. (“HUMAX”). HUMAX reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of HUMAX to provide notification of such revision or change. HUMAX and the HUMAX logo are all trademarks of HUMAX Co., Ltd. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. HUMAX disclaims proprietary interest in the marks and names of others. HUMAX provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HUMAX may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. 2 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
3 Table of Contents
Chapter
Contents
Page
4
Warnings
26 6-2. Product Ventilation 26 6-3. Telecommunication Installation Cautions 26 6-4. Optic Module Installation Cautions 27 6-5. Electrical Safety Advisory 27 6-6. Declaration of Conformance 27 6-7. IEC Symbol Descriptions 28 6-8. FCC Compliance Statement 28 6-9. FCC Caution 28 6-10. Radiation Exposure Statement 28
5 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
Chapter 1
6 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. 1-3 Document Organization This hardware install and operation guide consists of six product information chapters presented as follows: HUMAX BGW320-500 XGS-PON Broadband Gateway Introduction (page 5) — Describes the HUMAX® document suite, purpose, and structure of this guide. Preliminary Safety Instructions (page 7) — Provides power supply, telecommunication, and ventilation safety instructions. Hardware Gateway Installation (page 10) — Provides the rear panel illustration, a cabling overview, and procedures to perform BGW320-500 XGS-PON Broadband Gateway connections for the power adapter, Optic Module, wired Ethernet, wireless devices, Internet, and VoIP telephones. Basic Troubleshooting (page 17) — Provides simple suggestions for troubleshooting problems with the initial configuration of the gateway. Technical Specifications (page 23) — Presents system and device specifications and important compliance and safety statements. Important Safety Instructions (page 25) — Provides product, telecommunication, and electrical cautionary information, as well as conformance, radiation, and gateway disposable information. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
7 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice.
Chapter 2
8 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. 2-2. Telecommunication Installation When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: This device is intended for indoor use only. Warning: Do not install this gateway outdoors. Do not use this product near water, for example, near a bathtub, washbowl, and kitchen sink or laundry tub, in a wet basement or near a swimming pool. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Caution: The external phone should be UL listed, and the connections should be made in accordance with Article 800 of the National Electric Code (NEC). Caution:To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. 2-3. Optic Module Installation When using SFP/SFP+ optic module, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: It is strongly recommended that you do not install or remove the SFP module with fiber-optic cables attached to it because of the potential of damaging the cable, the cable connector, or the optical interfaces in the SFP/SFP+ optic module. Disconnect all cables before removing or installing an SFP/SFP+ optic module. Warning: Removing and inserting an SFP module can shorten its useful life, so you should not remove and insert SFP modules any more often than is absolutely necessary. Caution:To reduce the risk of fire, use only provided SFP/SFP+ optic module. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
9 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. 2-4. Product Ventilation The BGW320-500 XGS-PON Broadband Gateway is intended for use in a consumer's home. Position the device in an upright vertical position located where ambient temperatures remain within a range of 32°- 107°F (0°- 41.7°C). The BGW320-500 XGS-PON Broadband Gateway should not be used in locations exposed to outside heat radiation or where it is subject to trapping of its own heat. The product should have at least two inches of clearance on all sides except the bottom when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided.
Warning : Risk Of Overheating If Not Properly Ventilated
Do not place any heat sources directly above the top cover or below the bottom cover. Only Place the product on the flat surface, such as a desk or shelf.Save These Instructions
BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
10 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice.
Chapter 3
11 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. 1 2 4 5 7 3 6 8 BGW320-500 XGS-PON Broadband Gateway Rear Panel Number Port Description ONT Port The Optical Network Terminal fiber optic connector. Ethernet #1, #2, #3 Provide connection for up to three(3) 1Gbps Ethernet devices, such as PCs and other devices. Ethernet #4 5Gbps Ethernet port for PCs and Other devices. Reset Button Used to reboot the gateway (if held for less than 10 seconds) or perform a factory default restore (if held for longer than 10 seconds). Phone Lines #1 and #2 Provides connection for analog phone. A voice line splitter is required when connecting two phones.
Usb
#1 Universal Serial Bus connections 2.0 for USB devices. Power Port Used to power the gateway on/off. SFP/SFP+ Cage Provide connection for Optic module insert and remove. 1 2 3 4 5 6 7 8 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
12 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 3-1. Connecting the Power Adapter The power adapter supplies power to the BGW320-500 XGS-PON Broadband Gateway.
13 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. Connecting a Computer to a Ethernet Port of the BGW320-500 XGS-PON Broadband Gateway After the gateway recognizes the computer, the Ethernet LED or 5G Ethernet LED turns steady green when the computer starts transferring data with the gateway. See Status Indicator Lights (page 18) under Basic Troubleshooting for all Ethernet light indications. 1GbpsEthernet Cable (Cat-5e) Connection. 5GbpsEthernet Cable (Cat-7) Connection. 3-2-2. Connecting Devices Using Wi-Fi The BGW320-500 XGS-PON Broadband Gateway has an integrated Wi-Fi access point to which users can use to connect Wi-Fi devices. By default, the BGW320-500 XGS-PON Broadband Gateway is configured with a Wi-Fi network name (SSID) and is WPA-PSK/WPA2-PSK security enabled. To connect a Wi-Fi device: On the Wi-Fi device, view the available Wi-Fi networks. The specifics of how you do this depend on the device to which you are connecting. The default Wi-Fi network name (SSID) and the Wi-Fi password (e.g., encryption key) are printed on both Removable label and Back Panel label of the BGW320-500 XGS-PON Broadband Gateway. Select the appropriate Wi-Fi network name and connect. At the prompt, enter the Wi-Fi password. To simplify Wi-Fi device connection to the BGW320-500 XGS-PON Broadband Gateway: You can configure Wi-Fi Protected Setup (WPS) to the network using the PUSH method. BGW320-500 Removable Label BGW320-500 Back Panel Label BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide NOTE : Download “Smart Home Manager” App. by scanning QR code in Removable Label. NOTE : Scan the QR code in back panel label after download “Smart Home Manager App”.
14 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. The PUSH method establishes Wi-Fi connectivity if you push the WPS button on the front panel of the BGW320-500 XGS-PON Broadband Gateway and on the Wi-Fi device. Upon WPS button push, the WPS button light green slow flash and turn to steady green once WPS is completed successfully. See Status Indicator Lights (page 18,19,20) under Basic Troubleshooting for all WPS indications. 3-3. Connecting the BGW320-500 XGS-PON Broadband Gateway to the Internet Note:The appropriate port to connect to the Internet is based on the service configuration from AT&T. Do not change the port used unless instructed to do so. Warning:DO NOT REMOVE THE OPTIC MODULE AFTER INITIAL INSTALLATION WITHOUT ANY
Instruction From At&T.
Only one of these wiring arrangements can be used at the same time and attempting to use both may interfere with your service. The optic module port which completed for installation can be used to connect the BGW320-500 XGS-PON Broadband Gateway to the Internet:
15 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Alternatively, you can connect the BGW320-500 XGS-PON Broadband Gateway to the Internet using the WAN Ethernet port (labeled ONT):
Ont Modem
UTP OutletOr
3-4. Connecting Telephone for VoIP Service The BGW320-500 XGS-PON Broadband Gateway includes one RJ-14 port (labeled Phone) with the capacity to support one phone lines using a splitter or multi-jack adapter. Note:The BGW320-500 XGS-PON Broadband Gateway supports two VoIP lines over one RJ14 (FXS) VoIP port. To connect two phone lines, an inner and outer pair splitter adapter must be attached to the RJ14 (FXS) VoIP port to terminate both lines. Warning:Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system. Ensure that you are subscribed to VoIP service for this interface to be used. As shown in the figures below, to connect phones directly to your gateway:
16 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Voice Splitter Phone Cable Connection Phone Cable Connection Phone Cable Connection Phone Cable Connection Note: To prevent interference with cordless phones, ensure that the BGW320-500 XGS-PON Broadband Gateway is at least 5 feet (1.5 m) from any cordless phone base station. After the gateway recognizes the phones, the service LED lights steady white when the associated phone is in use. See Status Indicator Lights (page 18, 19, 20) under Basic Troubleshooting for all Phone light indications. < For one phone connection > < For two phones connection > Phone Cable Connection
17 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
Chapter 4
Wps Led
Power JackLed
WAN Port LED 5Gbps Ethernet PortLed
Ethernet PortLed
Front View Rear View
18 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Conditions for LED Behavior Service LED
Wps Led
Power Jack LED Ethernet &Ont Led
Notes & Light mean Not Powered Off Off Off Off Check that the power cable is properly connected to BGW320-500 XGS-PON Broadband Gateway and a working power outlet. Dead board (including boot code is corrupted or memory subsystem is bad where code could not run) Off Off Solid Green Off Now power supply LED stays illuminated as long as it receives correct DC power Voltage level regardless of product board. If the BGW320-500 XGS-PON Broadband Gateway boots and then detects a failure. PSU is OK, but RG needs to be replaced. Initial Power-Up White/Slow Flash Off Solid Green Off Lasts ~1 seconds before POST process begins. Unit is powering up. Device is not bootable (Power On Self Test(POST) failure) Solid Red Solid Red Solid Green Off BGW320-500 XGS PON Broadband Gateway can fail in the following scenarios : ① DDR read/write failure ② Flash read/write failure ③ System Power Good failure BGW320-500 XGS-PON Broadband Gateway has a hardware issue, if rebooting doesn’t fix it. It needs replacement. During POST process Solid Orange Off Solid Green Off Lasts only 4-5 seconds. It is recommended not to provide any broadband indication during POST process due to there is no broadband operation yet. Please wait during this time. If POST process succeeds White/Slow Flash Current Setting Solid Green Solid Green if connected device Turns flashing white and then Broadband connection process begins. Broadband physical detection and signal sync begins White/Slow Flash Current Setting Solid Green Solid Green if connected device It might take several minutes depending on the configuration. Awaiting ONT SN Green/Fast Flash Current Setting Solid Green Solid Green if connected device SFP module detected and starts communicating with OLT. User of technician needs to communication virtual ONT SN to a back end system in order to proceed further. Attempting upper layer network access White/Fast Flash Current Setting Solid Green Solid Green if connected device Attempting IEEE 802.1X authentication or attempting to obtain initial DHCP information. Please wait during this time. 802.1X / IP address failures Red/Fast Flash Current Setting Solid Green Solid Green if connected device Includes 802.1x authentication and DHCP IP address assignment failures. A network service issue requiring AT&T intervention. This may be an intermittent issue, please see if there is a service outage in your area through Smart Home Manager or myAT&T on a cellular device. Broadband physical detection and signal sync fails Red/Slow Flash Current Setting Solid Green Solid Green if connected device Appears when broadband connection is lost or fails. Make sure the provided Network cable is connected securely to BGW320-500 XGS-PON Broadband or SFP port. (See back panel) Check the other end of the Network cable is connected securely to Fiber Box. (ONT port) Make sure your Fiber box PON light is GREEN Check Gateway is powered on and cables are secure. Reboot the gateway using the RED rest button on the back panel. Broadband Sync and network access succeeds Solid White Current Setting Solid Green Solid Green if connected device Appears when BGW320-500 XGS-PON Broadband Success of obtain the IP Appears when system comes up fully and voice service status determined.
19 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Conditions for LED Behavior Service LED
Wps Led
Power Jack LED Ethernet &Ont Led
Notes & Light mean Device is overheated Solid Red Off Solid Green Solid Green if connected device Device is over heated. Unit is in a location that is causing it to overheat. It needs to be on a flat surface in which there is sufficient space around, under and above the unit for air to cool the unit. Phone registration Failure Yellow/ Fast Flash Current Setting Solid Green Solid Green if connected device VoIP lines are not able to register. One of VoIP lines is having a problem. Phone Registration Succeeds Solid White Current Setting Solid Green Solid Green if connected device At least one VoIP line has been configured and all configured VoIP lines are registered with a SIP proxy server. VoIP Available – No Calls in Progress Solid White Current Setting Solid Green Solid Green if connected device No phone off-hook or ringing. Behavior to be consistent with current U-verse RG's. VoIP Available – Phone Off-Hook or Ringing Solid White Current Setting Solid Green Solid Green if connected device Ready for any Phone Off-Hook or Ringing. Software Image Upgrade and Downgrade in progress Orange/ Slow Flash Current Setting Solid Green Solid Green if connected device Flashes orange for 3-4 seconds during the programming of image to the flash. The LED pattern for downgrade is the same as upgrade. During WPS attempt for user managed (e.g. data) SSIDs Current Setting Green/ Slow Flash Solid Green Solid Green if connected device When WPS Button pushed. 2 minutes of Green Flash. The WPS button has been pressed on the RG and is awaiting the user to walk over to the device to be connected and take action on that device (e.g., press its WPS button). Session overlap detected during WPS attempt Current SettingRed/
Fast Flash Solid Green Solid Green if connected device Session overlap detected during WPS attempt. The device has detected multiple devices attempting to connect. Must wait 2 minutes before trying to connect again. Failure detected during or by end of WPS attempt Current Setting Solid RED Solid Green Solid Green if connected device There was an error in attempting to connect devices using WPS. (WPS disabled for all associated radios or SSIDs, all associated radios are disabled, protocol prematurely aborted, failure to find any partner after attempt period) 5 minutes for Solid Green. Success following WPS attempt Current Setting Solid Green Solid Green Solid Green if connected device WPS completed successfully. 5 minutes for Solid Green.
20 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Conditions for LED Behavior Service LED
Wps Led
Power Jack LED Ethernet &Ont Led
Notes & Light mean Reset Button First Pressed Last known setting Last known setting Solid Green Solid Green if connected device Maximum delay allowed (up to 1s) before indicators start flashing during which the Service LED would be displaying its prior color/state. Reset Button held for less than 5s - Standard reset Red/ Fast Flash Red/ Fast Flash Solid Green Solid Green if connected device Indicators flash for minimum of additional 5s from the time the button is released. Service LED won’t move to solid white and other LEDs won’t be off. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Reset Button held for 5s – 10s Standard reset while held Red/ Fast Flash Red/ Fast Flash Solid Green Solid Green if connected device Indicators flash red until the button is held. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Reset Button held for 5s – 10s Standard reset after release Solid White Off Solid Green Solid Green if connected device Service LED would be solid white and other LEDs off for minimum of 5s after the button is released. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Reset Button held for 10s - 15s - Factory reset - While Held White/ Fast Flash Green/ Fast Flash Solid Green Solid Green if connected device Indicators flash red for first 10 and, flash as shown here for the next 5s. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event Reset Button held for 10s - 15s - Factory reset - After release, next 5 seconds White/ Fast Flash Green/ Fast Flash Solid Green Solid Green if connected device Indicators flash red for first 10 s and, flash as shown here for the next 5s. Flashes for additional X seconds after 15 seconds. Whereas X = 15 - time of button release Service LED won’t move to solid white and other LEDs won’t be off. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Reset Button held for longer than 15s - Factory reset - While Held Solid White Off Solid Green Solid Green if connected device Indicators flash red for first 10 s. For the next 5s, Service LED flashes white and WPS LED flashes green. Service LED turns to solid white and other LEDs turned off after 15s. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Reset Button held for longer than 20s - Factory reset - While Held Solid White Off Solid Green Solid Green if connected device Indicators flash red for first 10 s. For the next 5s, Service LED flashes white and WPS LED flashes green. Service LED turns to solid white and other LEDs turned off after 15s. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event.
21 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 4-2. Problem Isolation If a status indicator light does not look correct, look for these possible problems: LED Not Lit : Possible Problems Service LED (Front Panel) does not lights after connecting the Power Supply Unit. Check the rear panel Power Jack LED, which is to the left of the connector for the cord from the power adapter. If the rear panel Power Jack LED is on, contact AT&T by phone (1.800.288.2020) or via website (www.att.com/support). If the rear panel Power LED is off: ° Make sure the power adapter is plugged into the gateway properly. For location, see Rear Panel Connectors (page 21). ° Try a known good wall outlet. ° If a power strip is used, make sure it is switched on. Service LED (Front Panel) does not lights after installation of SFP module and connected with Fiber Cable. Make sure that SFP optic module installed properly. Make sure that you are using the correct Fiber cable. Make sure the Fiber cable is plugged into the correct wall jack. Make sure the Fiber cable is plugged into the optic module port on the BGW320-500 XGS-PON broadband gateway. Make sure the Fiber line has been activated by AT&T. Ethernet Ports (Back Panel) does not lights after connecting with the Ethernet cables Make sure that you are using the yellow Ethernet cable. Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC. Make sure the Ethernet cable is securely plugged into the Ethernet port on the BGW320-500 XGS-PON broadband gateway. Make sure you have Ethernet drivers installed on the PC. Make sure the PC’s TCP/IP properties for the Ethernet network control panel are set to obtain an IP address via DHCP. Make sure the PC has obtained an address in the 192.168.1.x range. (You may have changed the subnet addressing.) Make sure the PC is configured to access the Internet over a LAN. Disable any installed network devices (Ethernet, HomePNA, Wi-Fi) that are not being used to connect to the BGW320- 500 XGS-PON broadband gateway.
22 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 4-3. Rear Panel Connectors Connectors on the rear panel are depicted below. BGW320-500 XGS-PON Broadband Gateway Rear Panel ONT Port 1Gbps Ethernet Ports (#2 ~ #4) 5Gbps Ethernet Port (#1) USB 2.0 Port SFP/SFP+ Cage for Optic Module Power Jack Phone Line Reset Button Note:The BGW320-500 XGS-PON Broadband Gateway supports two voice lines over one RJ14 (FXS) analog port. To connect two phone lines, an inner and outer pair splitter adapter must be attached to the RJ14 (FXS) analog port to terminate both lines. Note:The BGW320-500 XGS-PON Broadband Gateway supports one SFP/SFP+ Cage. To install Optic Module into SFP/SFP+ Cage, follow the guidance from AT&T. Warning:DO NOT REMOVE THE OPTIC MODULE AFTER INITIAL INSTALLATION
Without Any Instruction From At&T.
23 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 4-4. Factory Reset Switch The Reset switch will result in a reboot of the BGW320-500 XGS-PON Broadband Gateway. Depending on the software loaded on the BGW320-500 XGS-PON Broadband Gateway, holding it for an elongated duration of time may reset the device to factory defaults. Referring to the diagram below, find the round Reset switch opening. BGW320-500 XGS-PON Broadband Gateway Rear Panel Reset Button Press the reset button to initiate the following: Press the reset button for less than 10 seconds to standard reboot the BGW320-500 XGS-PON Broadband Gateway, the Service LED on the front panel will respond immediately and lights red flash within 10 second of the reset button being pressed. The service LED will lights fast flash red during the button is still being pressed and turns steady white once the reset button released within 10 seconds. If the reset button is held for more than 10 seconds, it will start to factory reset. Press the reset button and hold for longer than 10 seconds, to reset the device to the factory default shipped settings. If the button is held for ten seconds, the service LED will start to blink white flash and WPS LED will start to blink green flash. If the reset button is held more than 15 seconds, service LED will turn on steady white and WPS LED will be turned off, and start to factory reset. Warning: Resetting the BGW320-500 XGS-PON Broadband Gateway to factory defaults will require all configured settings to be reconfigured.
24 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
Chapter 5
25 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 5-2. Power Supply This product is intended to be supplied with a Listed Direct Plug-In AC/DC power adapter rated @12V 4A DC for all BGW320-xxx models. The AC/DC power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Use only the power adapter that was provided with the gateway. 5-3. Environment Operating temperature: 0°C to 41.7°C (32° F to 107° F); 8% to 95% (Non Condensing) Relative Humidity Storage temperature: –40°C to 80° C (–40° F to 176° F) 5-4. Agency Approval 5-4-1. North America Safety Approvals: United States – UL 62368-1
Emc:
United States – FCC Part 15 Class B, Subparts B, C, and E 5-5. Caring for the Environment by Recycling Recycling your HUMAX Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, contact HUMAX Customer Service for assistance at https://humaxdigital.com/environmental-management.
26 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
Chapter 6
6-1. Warnings
The power supply must be connected to an outlet. Do not defeat the protective earth connection. The direct plug-in power supply serves as the main power disconnect; locate the direct plug-in power supply near the product for easy access. 6-2. Product Ventilation The gateway is intended for residential use. Position the gateway in an upright vertical position and locate it where temperatures remain within a range of 32° – 107°F (0° – 41.7°C) and where heat from the unit itself is not trapped. There must be at least two inches (2") of clearance on all sides except the bottom. 6-3. Telecommunication Installation Cautions Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak.
27 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 6-4. Optic Module Installation Cautions It is strongly recommended that you do not install or remove the SFP module with/without fiber- optic cables attached to it because of the potential of damaging the cable, the cable connector, or the optical interfaces in the SFP module. Disconnect all cables before removing or installing an SFP module. Removing and inserting an SFP module can shorten its useful life, so you should not remove and insert SFP modules any more often than is absolutely necessary. 6-5. Electrical Safety Advisory Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. Therefore it is advised that this equipment be connected to AC power through the use of a surge arrestor or similar protection device. 6-6. Declaration of Conformance Warning:This is a Class B product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Adequate measures include increasing the physical distance between this product and other electrical devices. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. United States: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
28 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 6-7. IEC Symbol Descriptions Caution:IEC symbols are marked at bottom label of the BGW320-500 XGS-PON Broadband Gateway. Product usage must be followed with IEC guidance. 6-8. FCC Compliance Statement Symbol Title/Meaning/Referent Reference Number Function/Description • Class II equipment •
Iec 60417-5172
• To identify equipment meeting the safety requirements specified for Class II equipment according to IEC 61140. • Doubleinsulated Class II equipment (IEC 60417-5172). • Do not require an earth connection. • For indoor use only •Iec 60417-5957
• To identify electrical equipment designed primarily for indoor use. • Direct current •Iec 60417-5031
• To indicate on the rating plate that the equipment is suitable for direct current only; to identify relevant terminals. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Caution:Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 6-9. FCC Caution 6-10. Radiation Exposure Statement This equipment complies with FCC radiation exposure limits as set forth for an uncontrolled environment. This equipment should be installed and operated maintaining a minimum distance of 31 cm (12 inches) between the device and your body.
29 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
Chapter 7
30 © Copyright 2019 HUMAX. All rights reserved. The information and specifications included are subject to change without notice. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide