What should I do if my brewer won't recognize my Keurig K-Cup pod?

First, make sure your brewer is connected to Wi-Fi to enable BrewID technology. Next, ensure you're using a Genuine Keurig K-Cup pod by finding the Keurig logo on the pod's lid. If the pod's lid is already punctured, it may not be recognized, so try again with an unpunctured pod. If the brewer continues not to recognize Keurig pods, contact Customer Service.