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Common questions
Common Questions
10 totalWhat does a solid red status light mean?
A solid red light indicates that the camera network is abnormal. You should check your WiFi connection and network settings.
What does a solid blue status light mean?
A solid blue light means the camera is running correctly and is properly connected to your network.
What is the maximum SD card storage capacity supported?
The camera supports local SD Card storage with a maximum capacity of 128GB.
What WiFi frequency does this camera support?
This camera only works on a 2.4GHz WiFi network, not on a 5GHz WiFi network. You should consult your router manual to ensure you are connecting to the correct frequency.
How do I factory reset the camera?
Press and hold the reset button with a pin for 5 seconds to reset the camera. If you have modified any settings, they will return to factory defaults.
Can I pair one device with multiple app accounts?
No, one device can only be paired with one App account at a time. If the device has already been paired with another account, it cannot be paired to another account.