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Soundpeats Truefree manual
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Soundpeats Truefree

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— answers from the official manual

Answers from the official manual.

Common questions

Common Questions

10 total
1

How do I factory reset my Soundpeats Truefree earbuds?

Press and hold both buttons on the earbuds for 10 seconds until they flash red and white twice, indicating a successful reset. (Page 2)

2

What should I do if my earbuds keep disconnecting from my device?

Clear the pairing record between the earbuds and all previous devices, try clearing Bluetooth listings on your device and restarting it, put the earbuds into the charging case to reset, then activate Bluetooth and choose 'Soundpeats Truefree' to pair again. (Page 2)

3

How can I clean my earbud charging connectors?

Use a bit of rubbing alcohol on a microfiber cloth to gently clean the charging contacts at the bottom of each earbud to avoid dust or secretions blocking them. (Page 7)

4

Why is my battery indicator blinking green when I charge my case?

Blinking green indicates that your charging case's battery is currently being charged. Ensure the indicator light stays steady at full charge (100%), which is displayed as a constant green LED. (Page 6)

5

What can I do if my earbuds stop charging?

Use rubbing alcohol on a microfiber cloth to clean the charging contacts and ensure the red light is visible during charging. Charge for at least two hours to fully charge your earbuds. (Page 7)

6

Why do I have signal interference when I'm outside with my earbuds?

Signal interference can occur outdoors due to various sources such as subways, trains, car engines, or nearby electronic devices. Keep your phone away from the body and in a pocket closer to the headphone side for better reception. (Page 2)

Show 4 more questions

How do I clean my earbud microphones if they aren’t working well?

What can I do if my right earbud sounds quieter than the left?

Why are there audio or Bluetooth compatibility issues when using earbuds with a PC/laptop?

Why can't my earbuds be discovered via the app?

Full Manual

10 pages
Page 1
Soundpeats Truefree manual — page 1

FAQ

BLUETOOTH-------------------------------------------------------------------- 2 SOUND--------------------------------------------------------------------------- 4 CHARGING---------------------------------------------------------------------- 6 TOUCH CONTROL------------------------------------------------------------ 7 APP--------------------------------------------------------------------------------8 CUSTOMER SERVICE TEAM-------------------------------------------- 10

BLUETOOTH

#####  How to pair SoundPEATS Mini Pro HS?

  • 1. The earbuds automatically pair to each other after being taken out from the charging case. LED indicator on main earbud flashes in red and white, the other earbud stays in white.
  • 2. Activate Bluetooth on the device, and choose "SOUNDPEATS Mini Pro HS" on Bluetooth list to pair.

    • #####  How to reset SoundPEATS Mini Pro HS?

  • 1. Clear the paring record from your device.
  • 2. Please back both earbuds into charging case and make sure they are in charging status.
  • 3. Press and hold both buttons for 10s until both LED flash in red and white twice, reset complete.

    • #####  Why is the Bluetooth connection unstable sometimes?

    | |Reasons|Workarounds| |---|---|---| |Case 1|When using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc. Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio waves. The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.|Please use the earbuds away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.|

    Page 2
    Soundpeats Truefree manual — page 2

    |Case 2|When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio. If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal.​ As human body is the biggest source of signal blocking.|When put the Bluetooth device in a pocket or bag, move the Bluetooth device to a place where there are no obstacles between Bluetooth device and earbuds (such as the human body) for Bluetooth communication.| |Case 3|When using the earbuds closes to the other Bluetooth devices. The earbuds may be affected by these radio waves when|Turn off the Bluetooth function of the other Bluetooth devices.|

    | |using them in a location with a mixture of multiple radio waves.| | |---|---|---| |Case 4|When using the device away from the earbuds, such as in a different room. Bluetooth communication gradually becomes weaker the further away Bluetooth earbuds are placed from a Bluetooth player.When using Bluetooth earbuds and a Bluetooth player in different rooms with the doors closed, Bluetooth communication may be weak.|Keep the Bluetooth earbuds as close to the Bluetooth player as possible.| |Case 5|When a lot of applications are running at the same time when use the Bluetooth function.|Quit apps which you are not using on the device to reduce the load.|

    #####  What can I do if the earbuds stopped connecting to my device?

  • 1. Clear the pairing record between the earbuds and all of the previous devices.
  • 2. Try to clear some Bluetooth listings on your device and restart the device.
  • 3. Put the earbuds into the charging case to reset.
  • 4. Activate Bluetooth on the device, and choose "SOUNDPEATS Mini Pro HS" on Bluetooth list to pair.

    •  What can I do if the left earbud and the right earbud won’t work

    together?

  • 1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well.
  • 2. Put them into the charging case to reset.

    • Page 3
    Soundpeats Truefree manual — page 3

     What can I do if the earbuds connect to my phone, but not my

    Mac-book/computer?

  • 1. Unpaired the earbuds from the phone, then the earbuds will lose Bluetooth connection to the phone.
  • 2. Put the earbuds into the charging case to reset.
  • 3. Then open the Bluetooth of your Mac-book/computer to connect.
  • 4. If those do not help, you may need to update your computer's Bluetooth driver. There is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor's website, then restart

    • your system before attempting to pair and connect to your SoundPEATS earbuds.

    #####  Why is the signal intermittent when I am outdoors?

    In the outdoors, the Bluetooth signal will be interfered, such as subways, high-speed rails, trains, dense traffic lights, car engines and so on. And if the phone is in your pocket, and the engine ear is diagonal to the phone, it will affect the Bluetooth signal. As human body is the biggest source of signal blocking. So when the left earbud is the engine earbud, please put your phone in the left pocket, which will be better.

    SOUND

     Why does the volume of the earbuds reduce after using a period of

    time?

    Page 4
    Soundpeats Truefree manual — page 4

  • 1. It may be caused by the sound hole being blocked by foreign objects. Please try to gently clean it with a little alcohol to avoid dust or secretions blocking.
  • 2. Please change other devices to see if the problem still exists.
  • 3. Please also try to remove the silicone ear piece and gently clean off the screen with a little alcohol to see if that will help.

    • ####  What can I do if one earbud is quieter than the the other?

  • 1. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
  • 2. Please change other devices. You can try this way:

  • - Unpaired and delete from your original device
  • - Pair to a new device and play music
  • - Unpaired and delete from this new device

  • - Pair back with original device

  • 3. Try to reset the earbuds.
  • 4. Please also adjust the “Audio Equalizer” in your phone to see if it helps:

  • 1) For iPhone: [General] - [Accessibility] - [Hearing]

    • Page 5
    Soundpeats Truefree manual — page 5

  • 2) For Android: [Accessibility features] - [Accessibility] - [Audio balance]

    • #####  Why the other side could not hear me when calling?

  • 1. Please choose to pick up phone calls via the earbuds.
  • 2. Please do not mute the phone calls.
  • 3. Please clean the Mic holes to avoid dust or secretions blocking.
  • 4. Please wear both the earbuds instead of any single one.
  • 5. Please kindly adjust the volume through the earbuds and devices.
  • 6. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
  • 7. Please change other devices to have a try.

    •  Why doesn't the mic work well when the earbuds are connected to

    the PC/laptop?

    When you connect our earbuds to the PC/laptop, for some devices in old windows version, it may show two lists: "SOUNDPEATS Mini Pro HS Hands- Free AG Audio" "SOUNDPEATS Mini Pro HS Stereo" please kindly choose "SOUNDPEATS Mini Pro HS Stereo" to play media audio, and if you use call audio, you can manually change to "SOUNDPEATS Mini Pro HS Hands- Free AG Audio" to give a try.

    If you want use call audio via the earbuds on your Mac or Windows, please set the as follows:

  • A) Input device: Disable: Realtek(R) Audio as speaker and "SOUNDPEATS Mini Pro HS

    • Page 6
    Soundpeats Truefree manual — page 6

    Stereo"

  • B) Output device: Disable: Realtek(R) Audio as microphone or stereo mix
  • C)Please only set "SOUNDPEATS Mini Pro HS Hands- Free AG Audio" as the Input device and Output device. Then you will use earbuds to make call audio.

    • CHARGING

    #####  What does the indicator on the charging case tell?

    It shows the battery power left in the charging case.

    50%-100% Green 10%-49% Yellow 10% or less Red

    While charging the case, the indicator flashed slowly.

  • 0%-19% Red 20%-69% Yellow 70%-99% Green 100% Green LED stays on

    • #####  How to charge the charging case?

  • 1. Use a Type-C adapter to charge the case(current no more than 1A)
  • 2. Please charge the earbuds and charging cases at least once per 3 months when not in use for a long time.

    • Page 7
    Soundpeats Truefree manual — page 7

    #####  What should I do if the charging case won’t charge?

    Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the headphones are low power products. Hence for charging safety, please do not use fast charger.

    #####  What can I do if any earbud stopped charging?

    Please put the earbuds into the case and you will see the red light on the earbuds when charging. If no light , please use a bit of microfiber cloth with rubbing alcohol to clean the charging connectors and try to adjust the earbuds to ensure the red light is on. Then please charge the earbuds for 2 hours.

    Warm tip: Please be careful not to press the earbuds too hard in the charging case, so as not to damage the copper pillars in the charging case.

     Why are the earbuds still connecting to my phone after placing

    them back and close the case lid?

  • 1. The charging case has no remaining power. Placing the earbuds back into the charging case can’t turn them off if the case battery is dead.
  • 2. Please make sure the earbuds are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earbuds with something like a microfiber cloth.

    •  Does the earbuds not use for a long time without charging cause the

    earbuds not to turn on or the battery to drain quickly?

    In fact, the battery of the earbuds needs maintenance. Actually you need to charge your electronics at least every three months, if not, the earbuds can cause deep self-discharge by not charging for a long time, damaging the battery. In addition, not using the earbuds for a long time, and earbuds storage location is not dry, moisture will also cause damage to the earbuds.If you haven't used your headphones for five months, the battery is probably dead. At this point, we suggest that you first check whether the charging case has power (whether the indicator light is on) and whether the charging contact at the bottom of the earbuds and charging case is dirty. If there is dirt, please clean the charging contact at the bottom of the charging case with dry cloth or dry paper towel. As for earbuds not turn on or the battery drain rapidly when earbuds are taken out of the case, we recommend you to repeatedly place the earbuds into the charging case for 2 hours and close the cover. Please try it for

    Page 8
    Soundpeats Truefree manual — page 8

  • 1-2 days.

    • TOUCH CONTROL

    #####  What can I do if the touch controls do not work always?

  • 1. Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry.
  • 2. Please try to skip the songs more times, you will find the best frequency to

  • control the earbuds. When you don't find the frequency you may think the earbuds don't work, please give it some patient.
  • 3. Another way for you to have a try: discharge the earbuds, then charge and reset.

    • APP

    #####  How to register an account?

  • 1. fill in email address; set and confirm password;
  • 2. click "get verification code";
  • 3. Type in the code you get from your email;
  • 4. Finish register;

    • Page 9
    Soundpeats Truefree manual — page 9

    #####  Fail to receive the verification code?

  • 1. Make sure your phone is connected with good network and try to send the code again about 2 minutes later;
  • 2. Check your spam folders/junk inbox first;
  • 3. Try to register with a different email address;
  • 4. Uninstall the App of the SoundPEATS then re-install it and restart your device to register again;
  • 5. Please manually type your e-mail into the area instead of auto fill for your e mail address, and also please pay attention to the format of English letters and the space before and after the email address;
  • 6. Please try to turn off anti-virus software. If you have data encryption software on your phone, you may have to turn it off momentarily;

    • #####  What can I do if the earbuds won’t connect to the APP?

  • 1. Please first to check if your SoundPEATS earbuds app has updated to the newest version. You can log in the app and find the icon with three bars in the upper left corner, find "about" to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version.
  • 2. Please make sure that the earbuds Bluetooth name is the default “ SOUNDPEATS Mini Pro HS “.If you changed the default name, please

  • change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app.
  • 3. Please make sure both earbuds pair with each other, then connect to you phone first. After the earbuds connected to your phone, then please open the app to connect earbuds.
  • 4. If the earbuds could not still connect to app, please follow the steps one by one:

  • -try to turn off earbuds app completely (Turn off the background running of the app totally);

    • Page 10
    Soundpeats Truefree manual — page 10

  • -unpaired the earbuds via your phone, then turn off phone Bluetooth;
  • -put two earbuds into the charging case and do a reset as the manual;
  • -reconnect the earbuds to your phone first after reset (In this step, please make sure SoundPEATS APP is off);
  • -re-open the app to search earbuds to connect to app;

    • #####  What can I do if the APP could not update?

    Please try the following:

  • 1. Please try to reset the earbuds as the manual;
  • 2. Take the earbuds out of the charging case and leave some time for the two earbuds to pair with each other. Then please turn on the blue tooth of your phone to connect with the earbuds;
  • 3. Make sure your phone is connected with good network. Turn off the app and reopen it;
  • 4. Try to connect the app with your phone and do the upgrade again;

    • Precautions during the app upgrade process:

  • 1. During the upgrade, the distance between the earbuds and the mobile phone must be within 0.5 meters;
  • 2. Do not put the earbuds into the charging case;
  • 3. Do not disconnect, play music, or answer the phone calls;
  • 4. Don't close or shrink the upgrade page;

    • CUSTOMER SERVICE TEAM

     What should I do if the problem about the earbuds is not mentioned

    in this FAQ?

    If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible. If we confirmed that the problem couldn't be solved, we will apply the replacement or refund for you. SoundPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.

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