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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
42 totalHow do I turn on and off the PAX A920?
To turn the device on, press and hold the Power On/Off button (6) for 2 seconds. To turn it off, press the same button until you see a selection menu with four options (Flight mode, Silent mode, Restart, Power off) and select 'Power off'. (Page 3)
What steps are needed to set up Wi-Fi connection on the PAX A920?
Select the menu icon in the upper left corner, select 'Device settings' and enter your merchant password if necessary, then select 'Configuration WiFi'. Select your Wi-Fi/WLAN network, enter the password, and confirm. Once connected, return to the start screen to continue with account activation. (Page 3)
How do I activate my PAX A920 account after setting up Wi-Fi?
Return to the start screen and enter the activation code that you will receive from wallee, which can be found in your 'Space' in the wallee Portal under 'Terminals'. The current configuration will automatically be loaded onto the device, and you should not interrupt this process until you see the start screen again. (Page 4)
What are the steps to accept a payment on the PAX A920?
Click on the Card icon on the home screen, enter the payment amount and confirm, then if the tip function is activated, you will see a second input window to enter the tip. Your customer can then present the card or contactless payment method, and the transaction will be completed with a receipt printed. (Page 4)
How do I generate a daily closing report on the PAX A920?
Select the menu icon, now select 'Reports' and then 'Daily closing'. The device will start printing the report and the transactions for the day, which includes the number of transactions, the daily total of tips, and the daily revenue. The reports should be generated every day. (Page 5)
How do I process a refund on the PAX A920?
Click on the menu icon and enter your merchant password when required, select the menu item 'Credit', and enter the total amount to be refunded. Your customer can then present the card or contactless payment method to which the refund should be made. (Page 4)
Show 36 more questions
How do I cancel the last transaction on the PAX A920?
How do I change the merchant password directly on the PAX A920 terminal?
How do I perform a daily closing report on the PAX A920?
Can I use the PAX A920 with a mobile data connection instead of Wi-Fi?
How do I charge the PAX A920 terminal?
How do I activate my wallee account on the PAX A920?
How do I turn the PAX A920 on and off?
How do I run a daily closing report on the PAX A920?
How do I switch the PAX A920 on and off?
How do I change the merchant password on the PAX A920?
How do I set up Wi-Fi on the PAX A920 wallee for the first time?
How do I activate my wallee account on the PAX A920 terminal?
How do I insert the paper roll into the PAX A920?
How do I change the merchant password on the PAX A920 terminal?
Can the PAX A920 use a mobile data connection instead of Wi-Fi?
What is the correct way to charge the PAX A920 for the first time?
How do I accept a payment from a customer?
What's included in the box when I receive my PAX A920 wallee?
How do I insert the paper roll into my terminal?
How do I turn the device on and off?
Do I need WiFi to use my PAX A920 wallee?
How do I process a payment on the terminal?
What items come included in the PAX A920 wallee box?
How do I insert the paper roll into the terminal?
How do I turn the PAX A920 wallee on and off?
What are the steps to charge the device for the first time?
How do I set up Wi-Fi on the PAX A920 wallee?
Do I need Wi-Fi to activate my account, or are there other options?
What payment methods does the PAX A920 wallee accept?
What's the best way to charge my PAX A920 wallee for the first time?
Can I manually enter card details if the customer doesn't have their card with them?
What are the key features of the PAX A920 wallee?
How do I refund a payment to a customer?
What should I do to close out my day on the terminal?
How do I refund a payment to a customer's card?
How do I run a daily closing report?
Full Manual
6 pages
easy pay any way wallee.com PAX A920 wallee | Manual T5.2.EN-220414-01 | 1 PAX A920 wallee User Manual User manual in English for the basic functions of the PAX A920 wallee. Contents: Overview of the device / Delivery contents / Set-up / Accepting payments / Further settings
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wallee.com PAX A920 wallee | Manual T5.2.EN-220414-01 | 2 Serial number of your machine (11) Tab for opening the paper roll compartment (10) Rear camera with LED flash (12) Battery compartment (13) with battery and slot for SIM card Slider for opening the battery compartment (14) Reader for contactless payment methods (1) Front camera (2) Volume control (4) Volume down Volume control (5) Volume up Reader for magnetic stripe (3) Power on/off Button (6) Touch screen (7) microUSB charging port (8) Reader for cards with chip (9) Overview of the device With the PAX A920 wallee, you have chosen a top-quality terminal based on Android that offers you numerous possibilities with intuitive operation. With its integrated reader for contactless payment methods, receipt printer, card reader, cameras and much more, it is the perfect choice for accepting modern payment methods in your business.
wallee.com PAX A920 wallee | Manual T5.2.EN-220414-01 | 3 Delivery contents Device PAX A920 wallee Adapter + cable micro-USB / USB Charging base
L920-Bc
Setup paper roll Setup The initial setup and installation of your new PAX A920 wallee is very simple. In just a few steps, your device is ready to handle your payment transactions. If you have any questions during setup, our support team will be happy to help.
wallee.com PAX A920 wallee | Manual T5.2.EN-220414-01 | 4
Optional
Accept a new payment by clicking on the Card icon credit_card on the home screen and entering the payment amount. Then click on „Manual entry“. Your customer then has the opportunity to en- ter his card details (card number, security code CVV, validity). Finally, the total amount is displayed once again and asked for confirmation. (The functionality for manual entry is optional and must be activated by wallee). Refund a payment To refund a payment to an existing card on your device: • Click on the menu icon dehaze and enter your merchant password when required • Select the menu item „Credit“ undo and enter the merchant password if necessary • Enter the total amount to be refunded • Now your customer can present the card or contactless payment method to which the refund should be made Refund for manual entryOptional
Click on the menu icon dehaze, enter your merchant password, se- lect the menu item „Credit“ undo and confirm again with your merchant password if necessary. Select „Manual entry“. You can then enter the card details of the card to which you want to refund (card number, security code, CVV, validity). Finally, the total amount will be will be displayed and you will be asked to confirm. (The manual entry function is optional and must be activated by wallee).
wallee.com PAX A920 wallee | Manual T5.2.EN-220414-01 | 5 Daily closing You can call up all individual receipts, reports and much more at any time conveniently in your account in the wallee portal. The daily statement is created on your terminal: • Select the menu icon dehaze • Now select „Reports“ description and then „Daily closing“ event_available The device starts printing the report and the transactions for the day. The day’s transactions are sent to the merchant. On the report you will find the number of transactions for the day, the daily total of tips and the daily revenue. The reports should be generated every day! Cancel the last transaction The last transaction can be cancelled very easily. To do this, you need the means of payment with which the payment was made: • Select the menu icon dehaze • Select „Cancel“ close from the menu • Enter your merchant password Payment reservation (Pre-auth)* If required, you can pre-authorise a means of payment or re- serve the payment: • Select the menu icon dehaze • Now select the area „Reservations“ security and then „Reservation“ https • Enter the amount and present the card or contactless payment method (or optionally enter the card details manually, as required). *Note on Pre-auth functions The functions for pre-auth / payment reservations are only available to certain industries, e.g. hotels, and must be ap- proved by your acquirer. In order to complete, adjust or cancel the payment reser- vation you will need the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref-No). Make sure that you make a note of these numbers or that you keep the receipt of the reservation. Adjust a payment reservation (Incremental auth)* To adjust an existing payment reservation: • Select the menu icon dehaze • Now select the area „Reservations“ security and then „Increase Reservation“ adds • Enter the amount by which you want to increase the existing reservation • Now enter the Acquirer Id (Acq-Id) and the correspon- ding relevant Transaction Reference Number (Trx. Ref-No) and confirm Finalise a payment reservation (Pre-auth compl.)* To complete an existing payment reservation: • Select the menu icon dehaze • Now select the area „Reservations“ security and then „Booking Reservation“ checks • Enter the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref. No.) of the original reservation and confirm Cancelation of a payment reservation (Pre-auth cancelation)* To delete an existing payment reservation: • Select the menu icon dehaze • Now select the area „Reservations“ security and then „Cancelation Reservation“ closes • Enter the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref. No.) of the original reservation and confirm
wallee.com PAX A920 wallee | Manual T5.2.EN-220414-01 | 6 Status 04/2022. Subject to changes and errors. Wallee AG Neuwiesenstr. 15 CH-8400 Winterthur Switzerland / International +41 (0)44 505 13 60 wallee.com/support Any questions? Simply contact us via our Terminal Support Line and a Product Genius will be happy to advise you on all your questions. You can also send us an email at [email protected]. Get in touch with us: Further Settings Here you will find an overview of other important settings. Additional information your PAX A920 wallee, all functions and options as well as accessories can be found on our website at www.wallee.com. Changing the Merchant Password If required, you can also change your merchant password of the terminal directly via the terminal. As a general rule we re- commend that you update your merchant password via the wallee portal. However, to change the merchant password directly via the terminal proceed as follows: • Select the settings icon settings • Now select the area „Change password“ https and confirm with your current merchant password • Now enter a new password and confirm by pressing confirm with Enter / the green button This document is for information purposes only. PAX and the PAX logo are trademarks or registered trademarks of PAX Technology Limited in China and/or other countries. Other trademarks or trade names are the property of their respective companies. © 2022 Wallee AG. All rights reserved.