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HP Business PC manual
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HP Business PC

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Common questions

Common Questions

35 total
1

How do I install HP Image Assistant using PowerShell?

Search for PowerShell and select Run as an administrator. In the PowerShell window, type Install-HPImageAssistant and follow any prompts. For more information on this command, see the Install-HPImageAssistant page on the HP Developer Portal. (Page 2)

2

Where is HP Image Assistant installed by default on my computer?

The default installation location for HP Image Assistant is C:\SWSetup. If you changed the default folder location during installation, you will need to navigate to the correct location to find HPImageAssistant.exe. (Pages 2, 3, 4, 7)

3

What SoftPaq component selection options are available when downloading SoftPaqs in HP Image Assistant?

HP Image Assistant offers several component selection options including All, None, Supersede, Critical, Recommended, Routine, INF Installation Supported, Unattended Installation Supported, and Universal Windows Platform (UWP). Each option filters packages based on their classification or installation type. (Pages 5, 6)

4

How do I search for my product when downloading SoftPaqs in HP Image Assistant?

In the Download SoftPaqs tab, use the HP Product Catalog menu to find your product or use the search box to search by product name or number, for example EliteBook or 800. You must select the correct Windows operating system version, as searching directly from the catalog may show multiple compatible operating system options. (Page 4)

5

Where is the default installation location for HP Image Assistant?

The default installation location for HP Image Assistant is C:\SWSetup. If you changed the default folder location during installation, you will need to navigate to the correct location when launching HPImageAssistant.exe. (Page 2)

6

Do I need an internet connection to use HP Image Assistant for system analysis and recommendations?

Yes, you must be connected to the internet to receive recommendations from HP Image Assistant. You also need an internet connection to view or search the list of supported platforms when downloading SoftPaqs. (Page 3)

Show 29 more questions

How do I analyze my system and install available updates using HP Image Assistant?

How do I configure an internet proxy in HP Image Assistant?

What download options are available when selecting SoftPaqs in HP Image Assistant?

How do I create a driver pack using HP Image Assistant?

How do I capture and save an image configuration using HP Image Assistant?

What is HP Image Assistant and what does it do?

How do I download and install HP Image Assistant from the HP website?

Can I install HP Image Assistant using PowerShell?

How do I check for available updates on my Business PC?

What should I do after HP Image Assistant installs updates?

How do I configure a proxy for HP Image Assistant?

What are the different component filter options when downloading SoftPaqs?

How do I capture and save my current system's image configuration?

How do I create a driver pack for my Business PC?

Where is HP Image Assistant installed by default?

Do I need an internet connection to use HP Image Assistant?

Where does HP Image Assistant get installed by default?

How do I create a driver pack for my HP Business PC?

How do I analyze my system for available updates?

Can I save my image configuration to a USB drive?

How do I download and install HP Image Assistant?

Can I configure a proxy server in HP Image Assistant?

What options are available when selecting components to download?

Will my computer need to restart after installing updates?

How do I analyze my system to find available updates?

Can I create a driver pack for a different HP computer model?

What are the different component selection options when downloading SoftPaqs?

How do I set up a proxy configuration in HP Image Assistant?

What happens after I install updates through HP Image Assistant?

Full Manual

10 pages
Page 1
HP Business PC manual — page 1

HP Business PCs - Using HP Image Assistant HP Image Assistant (HPIA) is a free tool that scans the computer and installs recommended BIOS updates, drivers, and HP software for business PCs. For more information about HP Image Assistant, go to Client Management Solutions. HP Business PCs - Using HP Image Assistant 1

Page 2
HP Business PC manual — page 2

Install HP Image Assistant (HPIA) Download and install HP Image Assisant from the HP website or using the Client Management Script Library (CMSL). Download and install the latest version of HP Image Assistant from the HP website Follow these steps to download the HPIA utility from the HP website.

  • Go to HP Image Assistant (HPIA).
  • In the SoftPaq column, select the SoftPaq download link.
    • The SoftPaq exe file downloads in the browser download bar or the Downloads folder on the computer.
  • Double-click the downloaded HPIA SoftPaq file to launch the installation wizard.
  • Follow the on-screen instructions to extract the utility. The utility is extracted to the
    • SWSetup folder on the system drive. Download and install the latest version of HP Image Assistant in CMSL using PowerShell Follow these steps to install the HPIA utility using the Client Management Script Library and PowerShell.
  • Search for PowerShell, and then select Run as an administrator.
  • In the PowerShell window, type Install-HPImageAssistant.

    • Note:

    For more information on this command, see Install-HPImageAssistant | HP Developer Portal (in English). Capture and save an image configuration You can use HP Image Assistant to capture and save an image configuration or manage an internet proxy configuration.
  • In File Explorer, navigate to HPImageAssistant.exe. Right-click HPImageAssistant.exe, and
    • then select Run as an administrator.

    Note:

    The default installation location is C:\SWSetup. If you changed the default folder location while installing the setup file, navigate to the correct location.
  • Click Languages, and then select your language.
  • Click Tools, and then select a configuration type.
    • ● Capture Target Image Configuration: Captures the system image of the PC that you are using. Save the configuration files to a USB flash drive. 2 HP Business PCs - Using HP Image Assistant

    Page 3
    HP Business PC manual — page 3

    ● Configuration options: Allows you to create and save a proxy system image. Continue with these steps.

  • If an internet proxy is required, click the Proxy tab, and in the URL area, type the Address
    • and Port for the proxy configuration in the appropriate fields.
  • In the Credential area, type the Username, Password, and Domain for the proxy
    • configuration in the appropriate fields.
  • Click the Thread tab to set the number of simultaneous downloads.
  • Save the configuration files.
    • Analyze the system to identify available updates Analyze the system image to identify available updates.

    Note:

    To receive recommendations from HP Image Assistant, you must be connected to the internet.
  • In File Explorer, navigate to HPImageAssistant.exe. Right-click HPImageAssistant.exe, and
    • then select Run as an administrator.

    Note:

    The default installation location is C:\SWSetup. If you changed the default folder location while installing the setup file, navigate to the correct location.
  • Click Languages, and then select your language.
  • Click Analyze.
    • HP Image Assistant analyzes the device and makes recommendations for updates.
  • After the analysis is complete, click the Recommendations tab.
  • Select the updates to install, and then click Download.
  • In the Download Solutions window, select Download SoftPaq(s), extract files, and install,
    • and then click Start.
  • Your computer might need to be restarted after the updates are installed.
    • Download SoftPaqs Download available SoftPaqs for your computer using HP Image Assistant. Analyze the system to identify available updates 3

    Page 4
    HP Business PC manual — page 4

  • In File Explorer, navigate to HPImageAssistant.exe. Right-click HPImageAssistant.exe, and
    • then select Run as an administrator.

    Note:

    The default installation location is C:\SWSetup. If you changed the default folder location while installing the setup file, navigate to the correct location.
  • Click Languages, and then select your language.
  • Click the Download SoftPaqs tab
    • .
  • In Step 1 Create My Products List, click Create or Edit to open the Edit My Products List.
  • Click the drop-down menu for Select operating system, and then select your version of
    • Windows.
  • Select your product from the HP Product Catalog menu or use the search box and search
    • for your product by name or number. For example, you could search for EliteBook or

  • Note:

    • You must be connected to the internet to view or search the list of supported platforms.
  • Click Apply.
  • In Step 2 Select from My Products List, select your product or products.

    • Note:

    If you directly search for your computer from the HP Product Catalog menu, you might see multiple compatible operating system options. Select the correct Windows operating system version. 4 HP Business PCs - Using HP Image Assistant

    Page 5
    HP Business PC manual — page 5

  • In Step 3 Get SoftPaqs, click Analyze, and then wait while HPIA retrieves and downloads
    • the image configuration from HP. The Available SoftPaqs tab lists the SoftPaqs available for the selected computers.
  • Click the drop-down menu for Select Components to Download/Apply, and then select one
    • of the options. ● All: Selects all packages. ● None: Selects no packages. ● Supersede: Selects all superseded packages. ● Critical: Selects all critical packages. ● Recommended: Selects all recommended packages. ● Routine: Selects all packages classified as routine. ● INF Installation Supported: Selects all packages that support installation via INF. ● Unattended Installation Supported: Selects all packages that support Software Manager (SSM) installation. Download SoftPaqs 5

    Page 6
    HP Business PC manual — page 6

    ● Universal Windows Platform (UWP): Selects all packages that contain UWP applications.

  • Click the pencil icon
    • to select the columns to include in the table, and then click OK.
  • Click Download.
    • The download button displays the number of items.
  • Choose to Download SoftPaq(s) only or to Download and extract SoftPaqs, and then click
    • Start. Create a driver pack Create a new driver pack for any supported system using HP Image Assistant. 6 HP Business PCs - Using HP Image Assistant

    Page 7
    HP Business PC manual — page 7

  • In File Explorer, navigate to HPImageAssistant.exe. Right-click HPImageAssistant.exe, and
    • then select Run as an administrator.

    Note:

    The default installation location is C:\SWSetup. If you changed the default folder location while installing the setup file, navigate to the correct location.
  • Click Languages, and then select your language.
  • Click the Create Driver Pack tab
    • .
  • In Step 1 Choose OS, select your Windows operating system version.
  • In Step 2 Choose product, select the PC that you are using.
  • In Step 3 Get driver SoftPaqs, click Analyze.
    • HP Image Assistant lists the driver SoftPaqs available for the selected product and operating system.
  • Click the drop-down menu for Select Components to Download/Apply, and then select one
    • of the following options. ● All: Selects all packages. ● None: Selects no packages. ● Critical: Selects all critical packages. ● Recommended: Selects all recommended packages. ● Routine: Selects all packages classified as routine. ● INF Installation Supported: Selects all packages that support installation via INF. Create a driver pack 7

    Page 8
    HP Business PC manual — page 8

    ● Unattended Installation Supported: Selects all packages that support Software Manager (SSM) installation.

  • Click the pencil icon
    • to select the columns to include in the table, and then click OK. 8 HP Business PCs - Using HP Image Assistant

    Page 9
    HP Business PC manual — page 9

  • Click Download to open the Download dialog.
  • On the Download Folder screen, select one of the following.
    • ● Create driver pack and download driver installation executables: Select a File type compatible with your corporate environment, and then click Start to save the driver pack. ● Download drivers: Click Start to download the drivers. Create a driver pack 9

    Page 10
    HP Business PC manual — page 10

    10 HP Business PCs - Using HP Image Assistant

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