What are the basic troubleshooting steps if my printer isn't working properly?

Make sure you have installed the latest HP Smart app or printer software from 123.hp.com, ensure the USB cable is securely connected if using one, and confirm the printer is set as the default printing device. For wireless connections, make sure the printer is connected to the same network as your device. Windows users can visit www.hp.com/go/tools to access HP Diagnostic Tools.