What should I do if the lock is not communicating properly with my Z-Wave controller?

It may be necessary to install a repeatable or beaming Z-Wave device (such as a lamp module) to enhance the communication path with the controller for a more robust Z-Wave network. This is especially important if your controller is located far from the lock or if there are obstacles between them.

From the official Kwikset HomeConnect Smart Lock manual, page 1

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