What should I do if my Onn remote is not working properly?
First, replace the batteries with new, fresh ones as the remote may stop operating properly with weak batteries. If the issue persists, try reprogramming your remote using Auto Code Search or Direct Code Entry. If neither works, contact customer service at www.ONNNOW.com or call 1-866-867-3269 for assistance.
From the official Onn Universal Remote ONB13AV004 manual, page 18
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