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Common questions
Common Questions
10 totalWhat should I do if my feeder is not powering on?
Check that the power adapter is properly connected to the feeder and wall outlet. If using backup power, replace the D-cell batteries if they are drained or not installed correctly.
How many meals per day can the feeder be programmed for?
The feeder can be programmed for up to 10 meals per day, with each meal consisting of 1 to 50 portions, where 1 portion is approximately 1/10 cup.
How do I clean the Petory feeder?
The food bowl, stainless steel bowl, hopper, and lid are all washable and can be removed for cleaning. However, the base unit containing electronics cannot be submerged in water.
What should I do if my feeder is not dispensing food?
First, check that the food hopper is not empty and refill if necessary. Then, clear any food blockages in the dispenser and ensure the power supply is stable. You should also check the app alerts for a "food blocking" alert, which indicates a blockage in the food dispensing mechanism.
How do I set up the Wi-Fi connection for my Petory feeder?
Ensure your smartphone is connected to a 2.4GHz Wi-Fi network, then download and install the Petory Smart app from the App Store or Google Play. Open the app, tap the '+' button, and follow the on-screen instructions to add the feeder to your account.
What type of food can I use in the Petory automatic feeder?
The feeder is suitable for dry food only, with a kibble size ranging from 5-18mm (0.2-0.7 inches) in diameter. Larger kibble may get stuck at the food outlet.