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26 totalWhat are the maximum RAM and storage options available for the HP 255 G6?
The HP 255 G6 supports up to 8 GB of system RAM using DDR4-1866 dual channel memory. For storage, it supports 2.5-inch SATA hard drives up to 1 TB at 5400 rpm, as well as M.2 SATA-3 solid-state drives up to 256 GB. An eMMC configuration of 128 GB is also available. (Page 1)
How do I insert or remove a memory card on the HP 255 G6?
To insert a card, hold it label-side up with the connectors facing the computer, then insert it into the memory card reader and press until firmly seated. To remove the card, simply pull it out of the memory card reader. The reader supports SD, SDHC, and SDXC formats. (Page 5)
What tools are required to perform removal and replacement procedures on the HP 255 G6?
You will need a flat-bladed screwdriver, a magnetic screwdriver, and Phillips P0 and P1 screwdrivers to complete removal and replacement procedures. These tools are required for both Customer Self-Repair and Authorized Service Provider procedures. (Page 25)
How do I protect internal components from electrostatic discharge (ESD) when servicing the HP 255 G6?
Keep components in their electrostatic-safe containers until ready to install, discharge static electricity before touching any electronic component, and avoid touching pins, leads, and circuitry. A product can be degraded by as little as 700 V of electrostatic discharge, so use a wrist strap connected to a properly grounded work surface and conductive field service tools. (Page 26)
How do I find the serial number and product number on my HP 255 G6?
The service label, which contains the serial number, product number, warranty period, and model number, is located on the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. When contacting support, you will likely be asked for the serial number and possibly the product number or model number. (Page 15)
What ventilation clearance is required for the HP 255 G6, and how does the fan work?
Allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer for proper ventilation, as exhaust air is displaced through the ventilation grill on the left side. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist, which can be affected by high external temperatures, system power consumption, battery fast charging, and software requirements. (Page 54)
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What should I do if my HP 255 G6 gets too hot during use?
How do I remove the battery from the HP 255 G6?
What are the battery options available for the HP 255 G6?
What do the battery light colors mean on the HP 255 G6?
How do I force shut down the HP 255 G6 if it stops responding?
What display specifications does the HP 255 G6 support?
How do I update the BIOS on the HP 255 G6?
What tools do I need to service or repair the HP 255 G6?
How do I protect internal components from electrostatic discharge (ESD) damage when servicing the HP 255 G6?
Where can I find the serial number and product number on the HP 255 G6?
How do I remove the battery from my HP 255 G6?
What should I do before removing or replacing internal components?
What are the safety warnings regarding heat and airflow?
How much memory does the HP 255 G6 support and what are the configuration options?
What are the display specifications for the HP 255 G6?
How do I properly handle and ground myself when servicing the computer to avoid electrostatic discharge damage?
What tools are required to service the HP 255 G6?
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What happens when I press the Power button and what are the power states?
What storage drive options are available for the HP 255 G6?
Full Manual
115 pages
HP 255 G6 Notebook PC Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on products configured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2017 Document Part Number: 926814-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details. To access the latest user guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
Warning!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). iii
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 5 Right ....................................................................................................................................................................... 5 Left ......................................................................................................................................................................... 6 Display .................................................................................................................................................................... 8 Keyboard area ........................................................................................................................................................ 9 TouchPad ............................................................................................................................................. 9 Lights ................................................................................................................................................. 10 Button ................................................................................................................................................ 11 Special keys ....................................................................................................................................... 12 Action keys ........................................................................................................................................ 13 Bottom ................................................................................................................................................................. 14 Labels ................................................................................................................................................................... 15 3 Illustrated parts catalog .............................................................................................................................. 17 Computer major components .............................................................................................................................. 17 Display assembly subcomponents ...................................................................................................................... 20 Cables ................................................................................................................................................................... 21 Mass storage devices ........................................................................................................................................... 22 Miscellaneous parts ............................................................................................................................................. 23 4 Removal and replacement procedures preliminary requirements .................................................................... 25 Tools required ...................................................................................................................................................... 25 Service considerations ......................................................................................................................................... 25 Plastic parts ....................................................................................................................................... 25 Cables and connectors ...................................................................................................................... 25 Drive handling ................................................................................................................................... 26 Grounding guidelines ........................................................................................................................................... 26 Electrostatic discharge damage ........................................................................................................ 26 Packaging and transporting guidelines .......................................................................... 27 Workstation guidelines ................................................................................ 27 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29 Component replacement procedures .................................................................................................................. 29 Battery ............................................................................................................................................... 30 v
Optical drive ....................................................................................................................................... 31 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 33 Component replacement procedures .................................................................................................................. 33 Display subcomponents (bezel, panel, camera) ............................................................................... 33 Rubber feet ........................................................................................................................................ 37 Bottom cover ..................................................................................................................................... 38 WLAN module .................................................................................................................................... 41 Memory module ................................................................................................................................ 43 Optical drive connector board ........................................................................................................... 44 Hard drive and hard drive connector board ...................................................................................... 45 M.2 solid-state drive adapter bracket and connector board ............................................................ 48 Solid-state drive (SSD) ...................................................................................................................... 50 RTC battery ........................................................................................................................................ 51 Speakers ............................................................................................................................................ 52 USB board .......................................................................................................................................... 53 Fan ..................................................................................................................................................... 54 Heat sink assembly ........................................................................................................................... 56 TouchPad button board ..................................................................................................................... 60 System board .................................................................................................................................... 61 Display assembly ............................................................................................................................... 63 Power connector cable ...................................................................................................................... 73 Power button board .......................................................................................................................... 74 Cable locations .................................................................................................................................. 75 Top cover/keyboard ........................................................................................................................... 76 7 Using Setup Utility (BIOS) ............................................................................................................................. 77 Starting Setup Utility (BIOS) ................................................................................................................................ 77 Updating Setup Utility (BIOS) .............................................................................................................................. 77 Determining the BIOS version ........................................................................................................... 77 Downloading a BIOS update .............................................................................................................. 78 8 Backing up, restoring, and recovering ........................................................................................................... 79 Creating recovery media and backups ................................................................................................................ 79 Creating HP Recovery media (select products only) ......................................................................... 79 Using Windows tools ........................................................................................................................................... 80 Restore and recovery ........................................................................................................................................... 81 Recovering using HP Recovery Manager ........................................................................................... 81 What you need to know before you get started ............................................................. 81 Using the HP Recovery partition (select products only) ................................................. 82 vi
Using HP Recovery media to recover .............................................................................. 82 Changing the computer boot order ................................................................................ 83 Removing the HP Recovery partition (select products only) ......................................... 84 9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 85 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 85 10 Specifications ............................................................................................................................................ 87 Computer specifications ...................................................................................................................................... 87 39.6-cm (15.6-in) display specifications ............................................................................................................. 88 Hard drive specifications ..................................................................................................................................... 89 M.2 solid-state drive specifications .................................................................................................................... 90 DVD±RW SuperMulti DL Drive specifications ....................................................................................................... 91 11 Statement of memory volatility .................................................................................................................. 93 Nonvolatile memory usage ................................................................................................................................. 95 Questions and answers ....................................................................................................................................... 97 Using HP Sure Start (select models only) ............................................................................................................ 98 12 Power cord set requirements ...................................................................................................................... 99 Requirements for all countries ............................................................................................................................ 99 Requirements for specific countries and regions ............................................................................................. 100 13 Recycling ................................................................................................................................................ 103 Index ........................................................................................................................................................... 105 vii
1 Product description Category Description Product name HP HP 255 G6 Notebook PC Processor AMD Dual-Core processor A6-9220 (2.5-GHz, turbo up to 2.9 GHz, 2133-MHz/1-MB L2 cache) E2-9000e (1.5-GHz, turbo up to 2.0 GHz, 1866-MHz/1-MB L2 cache) Graphics Internal graphics AMD Radeon™ R4 Graphics AMD Radeon R2 Graphics Support HD Decode, DX12, and HDMI Panel 39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits 39.6-cm (15.6-in), full high-definition (FHD), white light-emitting diode (WLED), SVA, anti glare (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits Memory Two non-customer-accessible/upgradable memory module slots (Intel Core processors) DDR4-1866 dual channel support (DDR4-2400 bridge to DDR4-1866) Supports up to 8 GB of system RAM in the following configurations: ● 8192-MB total system memory (8192×1) ● 6144-MB total system memory (4096×1) + (2048×1) ● 4096-MB total system memory (4096×1) Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm (.28-in) thicknesses Support for m.2 SATA SSD Single hard drive configurations: ● 1-TB, 5400 rpm, 9.5 mm or 7.2 mm ● 500-GB, 5400 rpm, 7.0-mm eMMC configurations: ●
128 Gb
M.2 SATA-3 configurations (Value): ●256 Gb
●128 Gb
M.2 SATA-3 configurations (TLC): ●256 Gb
●128 Gb
Optical drive Fixed, serial ATA, 9.0-mm tray load DVD+/-RW Double-Layer writer 1
Category Description Supports zero power optical drive Supports M-disc Supports configuration without optical drive Camera Mic HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second Single digital microphone Audio Dual speakers HP Audio Control Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless Network Integrated wireless options with dual antennas (M.2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN format: ● Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro) External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-pull insertion/removal Internal Card One M.2 slot for SSD One M.2 slot for WLAN Ports VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video HDMI version 1.4b supporting 1920 ×1080 @ 60Hz RJ-45 (Ethernet) USB 3.0 (2 ports; left side) USB 2.0 (1 right side) AC Smart Pin adapter plug Headphone/line out and microphone/line in combo jack Keyboard/pointing devices Full-size textured, island style keyboard with numeric keypad TouchPad with multi-touch gestures enabled TouchPad taps enabled by default TouchPad supports Modern Trackpad Gestures Power AC adapters
65-W
45-W
1 meter power cord Batteries 4-cell, 41-Whr Li-ion battery 2 Chapter 1 Product description
Category Description 3-cell, 31-Whr Li-ion battery Security fTPM 2.0 Kensington Security Lock Operating system Preinstalled Windows 10 Windows 10 Professional For Developed Market (ML): Windows 10 Home ML Windows 10 Home Plus ML Windows 10 Pro StF MSNA Standard For Emerging Market (EM/SL): Windows 10 Home EM/SL Windows 10 Home Plus EM/SL Windows 10 Pro StF MSNA Value (EM) For China Market: FreeDOS 2.0 Service End-user replaceable parts AC adapter Battery Optical drive 3
4 Chapter 1 Product description
2 Components Right Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Drive light ● Blinking white: The hard drive is being accessed. (3) Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card:
Optical drive (select products only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. (6)
Optical drive eject button (select products only) Releases the optical drive disc tray. (7) Security cable slot Attaches an optional security cable to the computer.
Note:
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right 5
Left Component Description (1) Power connector Connects an AC adapter. (2)
Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. (3)
Vent Enables airflow to cool internal components.
Note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) External monitor port Connects an external VGA monitor or projector. (5) RJ-45 (network) jack/status lights Connects a network cable. ● White (left): The network is connected. ● Amber (right): Activity is occurring on the network. (6) HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. (7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. (8) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. 6 Chapter 2 Components
Component Description
Warning!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide:Note:
When a device is connected to the jack, the computer speakers are disabled. Left 7
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: The camera is in use. (3) Camera Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the camera: ▲ Type camera in the taskbar search box, and then select Camera. (4) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:
Keyboard area TouchPad Component Description (1)
TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2)
Left TouchPad button Functions like the left button on an external mouse. (3)
Right TouchPad button Functions like the right button on an external mouse. Keyboard area 9
Lights Component Description (1)
Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 Components
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly
to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Caution:
Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲ Type power options in the taskbar search box, and then select Power Options. ‒ or – Right-click the Power meter icon and then select Power Options. Keyboard area 11
Special keys Component Description (1)
esc key Displays system information when pressed in combination with the fn key. (2)
fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. (3) Windows key Opens the Start menu.
Note:
Pressing the Windows key again will close the Start menu. (4)Action keys Execute frequently used system functions. See Action keys on page 13. (5)
num lk key Turns the embedded numeric keypad on and off. (6)
Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lk is pressed, the integrated keypad can be used like an external numeric keypad.
Note:
If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on. 12 Chapter 2 Components
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor. Turns the keyboard backlight off or on.
Note:
To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Turns the airplane mode and wireless feature on or off.Note:
The airplane mode key is also referred to as the wireless button.Note:
A wireless network must be set up before a wireless connection is possible.Note:
The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Keyboard area 13
Bottom Component Description (1) Battery lock Locks the battery in the battery bay. (2)
Battery bay Holds the battery. (3) Battery release latch Releases the battery. (4)
Speakers (2) Produce sound. (5)
Vent Enables airflow to cool internal components.
Note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 14 Chapter 2 Components
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
Important:
Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 15
16 Chapter 2 Components
3 Illustrated parts catalog Computer major components
Note:
HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 17
Item Component Spare part number (1) Display assembly
Note:
For display assembly spare part information, see Display assembly subcomponents on page 20. not spared (2) Top cover/keyboardNote:
For a detailed list of keyboard country codes, see Top cover/keyboard on page 76.Asteroid silver models with no backlight 929904-xxx
Dark ash silver models with no backlight 929906-xxx (3) RTC battery 922847-001 (4) TouchPad button board 924993-001 (5) Power button board 924994-001 (6) Solid-state drive, M.2
256 Gb
926271-001128 Gb
926270-001 (7) Power connector cable 931613-001 (8) USB board 924991-001Heat sink assembly (includes replacement thermal materials)
(9) For use in models with UMA graphics and AMD dual core, 6 W processors 925019-001 (10) For use in models with UMA graphics and AMD dual core, 15 W processors 925020-001 (11) For use in models with UMA graphics memory and AMD quad core processors 925017-001 (11) For use in models with discrete graphics memory and AMD dual core processors 925021-001
For use in models with discrete graphics memory and AMD quad core processors 925018-001 (12) Fan 925012-001 (13) Memory module (DDR4-2400)
8-Gb
862398-8554 Gb
862397-8552 Gb
864271-855 (14) WLAN moduleIntel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855 (15) Hard drive connector board 924995-001 (16) Optical drive connector board 924990-001 (17) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920420-004 (18) Hard drive bracket 924980-001 (19) Hard drive, 2.5 inch (does not include bracket, connector board, or cable)
● 1-TB, 5400-rpm 778192-005 18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
● 500-GB, 7200-rpm 703267-005
● 500-GB, 5400-rpm 778186-005 (20) Solid-state drive board 924992-001 (21) Solid-state drive bracket 924981-001 (22) System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system
AMD A6-9220P processor 926268-xx1
AMD E2-9000e processor 926269-xx1 (23) Speakers (includes left and right speakers and cable) 925306-001 (24) Battery
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 (25) Rubber Kit (includes upper feet)
Asteroid silver 931599-001
Dark ash silver 931600-001 (26) Rubber Kit (includes lower feet)
Asteroid silver 931601-001
Dark ash silver 931602-001 (27) Bottom cover
For use in models with an optical drive:
● Asteroid silver 929894-001
● Dark ash silver 929895-001
For use in models without an optical drive:
● Dark ash silver 929897-001 Computer major components 19
Display assembly subcomponents Item Component Spare part number (1) Display bezel 924925-001 (2) Camera/microphone module
Hd
919475-003Vga
919476-003 (3) Raw display panel (39.6-cm [15.6-in])Fhd
850475-004Hd
850477-004 (4) Hinge coverLeft, asteroid silver 929900-001
Right, asteroid silver 929901-001
Left, dark ash silver 929902-001 20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Right, dark ash silver 929903-001 (5) Hinge Kit (left and right) 925297-001 (6) Antenna (includes wireless antenna cable and transceiver) 925032-001 (7) Display cable (includes display panel cable and camera/microphone cable) 924930-001 (8) Display enclosure:
Asteroid silver 929892-001
Dark ash silver 929893-001 Cables Item Component Spare part number (1) Hard drive connector board cable 924927-001 (2) TouchPad button board cable 924934-001 (3) TouchPad cable 924928-001 (4) USB board cable 924929-001 (5) Power button board cable 924933-001 (6) Optical drive connector board cable 924926-001 Cables 21
Mass storage devices Item Component Spare part number (1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920420-004
Optical drive bezel
Asteroid silver 929898-001
Dark ash silver 929899-001 (2) Optical drive bracket 924979-001 (3) Solid-state drive, M.2
256 Gb
926271-001128 Gb
926270-001 (4) Hard drive, SATA; does not include brackets, connector board, or cable):1-TB, 5400-rpm 778192-005
500-GB, 7200-rpm 703267-005
500-GB, 5400-rpm 778186-005 (5) Hard drive bracket 924980-001 22 Chapter 3 Illustrated parts catalog
Miscellaneous parts Component Spare part number HP Smart AC adapter (4.5 mm, non-PFC)
45-W
741727-001 Power cord (3-pin, black, 1.0-m; Longwell): For use in Denmark 920688-007 For use in Europe 920688-005 For use in India 920688-016 For use in Israel 920688-008 For use in Japan 920688-017 For use in North America 920688-001 For use in South Africa 920688-010 For use in South Korea 920688-013 For use in Switzerland 920688-009 For use in the United Kingdom and Singapore 920688-006 Essential top load case 679921-001 Miscellaneous parts 23
24 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Note:
As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic partsCaution:
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectorsCaution:
When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Tools required 25
Drive handling
Caution:
Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.” Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.Caution:
To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities.Caution:
A product can be degraded by as little as 700 V. 26 Chapter 4 Removal and replacement procedures preliminary requirements
Typical electrostatic voltage levels
Relative humidity Event 10% 40% 55% Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor12,000 V
5,000 V
3,000 V
Motions of bench worker6,000 V
800 V
400 V
Removing DIPS from plastic tube2,000 V
700 V
400 V
Removing DIPS from vinyl tray11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box21,000 V
11,000 V
5,000 V
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Grounding guidelines 27
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. ● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids ● Nonconductive foam ● Conductive tabletop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags
1,500 V
Carbon-loaded plastic Floor mats7,500 V
Metallized laminate Floor mats5,000 V
28 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for Customer Self-Repair parts
Caution:
The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.Note:
HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement proceduresNote:
Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.Note:
Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. This chapter provides removal and replacement procedures for Customer Self-Repair parts. There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer Self- Repair parts. Make special note of each screw size and location during removal and replacement. Component replacement procedures 29
Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850 3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 Before disassembling the computer, follow these steps:
Note:
The battery release latch automatically returns to its original position.
Optical drive
Note:
Optical drive spare part kits include bracket and bezel. Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 920420-004 Optical drive bracket 924979-001 Optical drive bezelAsteroid silver 929898-001 Dark ash silver 929899-001 Before removing the optical drive, follow these steps:
6 Removal and replacement procedures for Authorized Service Provider parts
Caution:
Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.Note:
HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement proceduresNote:
Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement. Display subcomponents (bezel, panel, camera)Note:
Display assemblies are spared at the subcomponent level only. This section illustrates how to remove the display bezel, display panel, and camera module without removing the display from the computer. The Display assembly on page 63 section illustrates removing all display subcomponents. To remove the display assembly subcomponents, follow these steps:Note:
When removing the bezel from the bottom of the display (3), be careful not to peel the Mylar from the bottom of the display panel. Component replacement procedures 33
b. Remove the display bezel (4).
f. Remove the display panel from the computer (2). Reverse this procedure to reassemble and install the display assembly components. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Rubber feet Description Spare part number Rubber feet, upper
Asteroid silver 931599-001 Dark ash silver 931600-001 Rubber feet, lower
Asteroid silver 931601-001 Dark ash silver 931602-001 Before removing the rubber feet, follow these steps:
Note:
The lower feet and upper feet are different sizes. Reverse this procedure to install the rubber feet. Component replacement procedures 37
Bottom cover Description Spare part number Bottom cover for use in models with an optical drive:
● Asteroid silver 929894-001 ● Dark ash silver 929895-001 Bottom cover for use in models without an optical drive:
● Dark ash silver 929897-001 Before removing the bottom cover, follow these steps:
WLAN module Description Spare part number Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
Caution:
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps:Note:
The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if applicable).
Note:
If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory module Description Spare part number Memory module (PC4-2400)
8-Gb
862398-8554-Gb
862397-8552-Gb
864271-855 Before removing a memory module, follow these steps:
Optical drive connector board Description Spare part number Optical drive connector board 924990-001 Optical drive cable 924926-001 Before removing the optical drive connector board, follow these steps:
Hard drive and hard drive connector board
Note:
The hard drive spare part kit does not include the hard drive bracket, cable, or connector board. Description Spare part number Hard drives:1-TB, 5400-rpm 778192-005 500-GB, 7200-rpm 703267-005 500-GB, 5400-rpm 778186-005 Hard drive bracket 924980-001 Before removing the hard drive, follow these steps:
M.2 solid-state drive adapter bracket and connector board
Note:
You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and connector board. Description Spare part number Solid-state drive board 924992-001 Solid-state drive bracket 924981-001 Before removing the solid-state drive adapter bracket and connector board, follow these steps:
Solid-state drive (SSD) Description Spare part number
256 Gb
926271-001128 Gb
926270-001 Before removing the solid-state drive, follow these steps:Note:
Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery Description Spare part number RTC battery 922847-001 Before removing the RTC battery, follow these steps:
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 925306-001 Before removing the speakers, follow these steps:
Note:
The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly. Reverse this procedure to install the speakers. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB board Description Spare part number USB board 924991-001 USB board cable 924929-001 Before removing the USB board, follow these steps:
Fan Description Spare part number Fan 925012-001
Note:
To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the fan/heat sink assembly, follow these steps:
Heat sink assembly
Note:
The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with UMA graphics and AMD dual core, 6 W processors 925019-001 Heat sink for use in models with UMA graphics and AMD dual core, 15 W processors 925020-001 Heat sink for use in models with UMA graphics memory and AMD quad core processors 925017-001 Heat sink for use in models with discrete graphics memory and AMD dual core processors 925021-001 Heat sink for use in models with discrete graphics memory and AMD quad core processors 925018-001Note:
To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the heat sink assembly, follow these steps:Note:
Heat sink appearance may vary. Discrete graphics 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
● Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).
● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
● UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures 59
TouchPad button board Description Spare part number TouchPad button board 924993-001 TouchPad button board cable 924934-001 TouchPad cable 924928-001 Before removing the TouchPad button board, follow these steps:
System board
Note:
The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating systemAMD A6-9220P processor 926268-xx1 AMD E2-9000e processor 926269-xx1 Before removing the system board, follow these steps:
Display assembly This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble display subcomponents. Before removing the display assembly, follow these steps:
Note:
When removing the bezel from the bottom of the display (3), be careful not to peel the Mylar from the bottom of the display panel. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display bezel (4).
Note:
The display will not be connected to the computer as shown in the following image.
d. Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
d. Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on the back of the panel.
Note:
The display will not be connected to the computer as shown in the following image. e. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (1). f. Remove the display panel from the computer (2).Note:
The display will not be connected to the computer as shown in the following image.
a. Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure. b. Slide the left hinge cover toward the left and remove while threading the cable through the hinge cover (2). c. Slide the right hinge cover toward the right to remove (3). d. Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2) that secure each hinge to the bottom of the display enclosure. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
e. Remove the display hinges (3). Component replacement procedures 69
Power connector cable Description Spare part number Power connector cable 931613-001 Before removing the power connector cable, follow these steps:
Power button board Description Spare part number Power button board 924994-001 Power button board cable 924933-001 Before removing the power button board, follow these steps:
Cable locations Description Spare part number TouchPad cable 924928-001 Hard drive cable 924927-001 USB board cable 924929-001 Optical drive connector board cable 924926-001 Power button board cable 924933-001 Use the following image to determine properly cable location and routing. (1) TouchPad cable (2) Hard drive cable (3) USB board cable (4) Optical drive connector board cable (5) Power button board cable Component replacement procedures 75
Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable (if equipped). In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.
Note:
All top cover/keyboard spare part kits include TouchPad. Description Spare part number Asteroid silver models with no backlight 929904-xxx Dark ash silver models with no backlight 929906-xxx For use in country or region Spare part numberFor use in country or region Spare part number
For use in country or region Spare part number Belgium
-A41
India -002
Slovenia
-Ba1
Bulgaria -261Italy -061
South Korea
-Ad1
Canada-Db1
Latin America -161
Spain -071 Czech Republic and Slovakia
-Fl1
Japan -291
Switzerland
-Bg1
Denmark, Finland, and Norway-Dh1
The Netherlands
-B31
Taiwan
-Ab1
France -051Portugal -131
Thailand -281 Germany -041
Romania -271
Turkey -141 Greece -151
Russia -251
United Kingdom -031 Hungary -211
Saudi Arabia -171
United States -001 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Note:
To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility (BIOS)Caution:
Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. ▲ Turn on or restart the computer, quickly press esc, and then press f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
Downloading a BIOS update
Caution:
To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by unplugging the power cord from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord.Note:
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.Note:
After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive. 78 Chapter 7 Using Setup Utility (BIOS)
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
Important:
If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.Important:
For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process. Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. ● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 79. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 80. ● Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 81.Note:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and backups 79
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 80. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. – Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. – HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. – To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive. – If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. – Be sure that the computer is connected to AC power before you begin creating the recovery media. – The creation process can take an hour or more. Do not interrupt the creation process. – If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media:
Important:
For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.Note:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. 80 Chapter 8 Backing up, restoring, and recovering
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
Important:
Not all methods are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ Select the Start button, and then select the Get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 81. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 79. ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 81. ● On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 84. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 79. What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.Important:
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 79. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 79. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP Restore and recovery 81
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Important:
HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options:Note:
Only the options available for your computer display when you start the recovery process. ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition:Important:
For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps (select products only).Note:
If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 83.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order:
Important:
For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
Important:
After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 79.Note:
The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition:
9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
Note:
To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps:Note:
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 85. b. Hard drive c.Bios
Note:
If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNote:
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version
10 Specifications Computer specifications
Metric
U.S.
Dimensions Depth 253.8 mm 9.99 in Width 380.0 mm 14.9 in Height 23.8 mm 0.94 in Weight (includes only SSD) 3 cell battery 4 cell battery 1.86 kg 1.91 kg 4.1 lb 4.21 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ftNote:
Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications 87
39.6-cm (15.6-in) display specifications
Metric
U.S.
Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment Anit glare Brightness 220 nits Viewing angleSva
BacklightWled
Graphics adapter eDP Thickness 3.2 mm 88 Chapter 10 Specifications
Hard drive specifications
1-Tb*
500-Gb*
Dimensions Height 9.5 mm or 7.2 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface typeSata
Sata
Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track 2.0 ms 3 ms Average (read/write) 12 ms 13 ms Maximum 22 ms 24 ms Logical blocks 1,953,525,168 1,048,576,000 Disk rotational speed 5400 rpm 5400 rpm or 7200 rpm Operating temperature*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Note:
Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 89
M.2 solid-state drive specifications
128-Gb*
256-Gb*
Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface typeAta-7
Ata-7
Transfer rate Sequential Read Random Read Up to 520 MB/s Up to 60K IOPs Up to 540 MB/s Up to 85K IOPs Sequential Write Random Write Up to 160 MB/s Up to 34K IOPs Up to 280 MB/s Up to 67K IOPs Ready time, Maximum (to not busy) 1.0 s 1.0 s Access times Logical 0.1 ms 0.1 Total logical sectors 250,069,680 500,118,192 Operating temperature Operating Non-operating 0° to 70°C (32°F to 158°F) -40° to 95°C (-40°F to 203°F) 0° to 70°C (32°F to 158°F) -55° to 90°C (-67°F to 194°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.Note:
Certain restrictions and exclusions apply. Contact technical support for details. 90 Chapter 10 Specifications
DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read:
Cd-Da, Cd+(E)G, Cd-Midi, Cd-Text, Cd-Rom, Cd-
ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- CD, Video CD), Multisession CD (Photo-CD, CD- EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,Dvd-Rom (Dvd-5, Dvd-9, Dvd-10, Dvd-18), Dvd-
R, Dvd-Rw, Dvd+R, Dvd+Rw, Dvd-Ram
Write: CD-R and CD-RWDvd+R, Dvd+Rw, Dvd-R, Dvd-Rw,
Dvd-Ram
Center hole diameter 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 µm Access timeCd
Dvd
Random < 175 ms < 230 ms Full stroke < 285 ms < 335 ms Audio output level Line-out, 0.7 Vrms Cache buffer2 Mb
Data transfer rate24X Cd-Rom
3,600 KB/sec8X Dvd-Rom
10,800 KB/sec24X Cd-R
3,600 KB/sec16X Cd-Rw
2,400 KB/sec8X Dvd+R
10,800 KB/sec4X Dvd+Rw
5,400 KB/sec8X Dvd-R
10,800 KB/sec4X Dvd-Rw
5,400 KB/sec2.4X Dvd+R(9)
2,700 KB/sec5X Dvd-Ram
6,750 KB/sec Transfer mode Multiword DMA Mode Startup time < 15 seconds Stop time < 6 seconds DVD±RW SuperMulti DL Drive specifications 91
92 Chapter 10 Specifications
11 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. Use the steps below to remove personal data from the computer, including the nonvolatile memory found in Intel-based and AMD-based system boards.
Note:
If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter. Current BIOS stepsNote:
If the system has a BIOS administrator password, enter the password at the prompt. b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The computer will reboot. c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.Note:
If the system has a BIOS administrator password, enter the password at the prompt. d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer will reboot. e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.Note:
If the system has a BIOS administrator password, enter the password at the prompt. f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. 93
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
Note:
If the system has a BIOS administrator password, enter the password at the prompt. j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and then select Shutdown. k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. l. Remove all power and system batteries for at least 24 hours.Important:
If you clear data using Secure Erase, it cannot be recovered. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 94 Chapter 11 Statement of memory volatility
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash
(select models only) 8 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical computer configuration
data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 98. Data cannot be written to this device via the host processor. The content is managed solely by the HP Sure Start Embedded Controller. This memory is protected by the HP Sure Start Embedded Controller. Real Time Clock (RTC) battery backed-up CMOS configuration
memory 256 Bytes No Yes Stores system date and time and noncritical data. RTC battery backed-up CMOS is programmed using the Computer Setup (BIOS), or changing the Microsoft Windows date & time. This memory is not write- protected. Controller (NIC)
Eeprom
64 KBytes (not customer accessible) No Yes Stores NIC configurationand NIC firmware. NIC EEPROM is programmed using a utility from the NIC vendor that can be run from
Dos.
A utility is required to write data to this memory and is available from the NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC non- functional. DIMM Serial Presence Detect(Spd)
configuration data 256 Bytes per memory module, 128 Bytes programmable (not customer accessible) No Yes Stores memory module information. DIMM SPD is programmed by the memory vendor. Data cannot be written to this memory when the module is installed in a computer. The specificwrite-protection method varies by memory vendor. System BIOS 9 MBytes Yes Yes Stores system BIOS code and computer configuration
data. System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Configuration data and settings are input using the Computer Setup (BIOS) or a custom utility.
Note:
Writing data to this ROM in an inappropriate manner can render the computer non- functional. A utility is required for writing data to this memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your Nonvolatile memory usage 95
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? product, and then follow the on-screen instructions. Intel Management Engine Firmware (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the on- screen instructions.) 1.5 MBytes or 7 MBytes Yes Yes Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space. The Intel chipset is configured to enforce hardware protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware.
Only firmware updates digitally signed by Intel can be applied using this utility. Bluetooth flash
(select products only) 2 Mbit No Yes Stores Bluetooth configuration
and firmware. Bluetooth flash is programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor. A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash
requires an upgrade.
802.11 Wlan
Eeprom
4 Kbit to 8 Kbit No Yes Stores configurationand calibration data. 802.11 WLAN EEPROM is programmed at the factory. Tools for writing data to this memory are not made public. A utility is required for writing data to this memory and is typically not made available to the public unless a firmware
upgrade is necessary to address a unique issue. Camera (select products only) 64 Kbit No Yes Stores camera configuration
and firmware. Camera memory is programmed using a utility from the device manufacturer that can be run from Windows. A utility is required for writing data to this memory and is typically not made available to the public unless a firmware
upgrade is necessary to address a unique issue. Fingerprint reader (select products only) 512 KByte flash Yes Yes Stores fingerprint
templates. Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. 96 Chapter 11 Statement of memory volatility
Questions and answers
Important:
Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Apply Factory Defaults and Exit. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
Important:
Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used. Requirements for all countries The following requirements are applicable to all countries and regions: ● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft). ● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 99
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina
Iram
1 AustraliaSaa
1 AustriaOve
1 BelgiumCebec
1 BrazilAbnt
1 CanadaCsa
2 ChileImq
1 DenmarkDemko
1 FinlandFimko
1 FranceUte
1 GermanyVde
1 IndiaIsi
1 IsraelSii
1 ItalyImq
1 JapanJis
3 The NetherlandsKema
1 New ZealandSanz
1 NorwayNemko
1 The People's Republic of ChinaCcc
4 Saudi ArabiaSaso
7 SingaporePsb
1 South AfricaSabs
1 South KoreaKtl
5 SwedenSemko
1 SwitzerlandSev
1 TaiwanBsmi
6 ThailandTisi
1 The United KingdomAsta
1 The United StatesUl
2
Country/region Accredited agency Applicable note number
102 Chapter 12 Power cord set requirements
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 103
104 Chapter 13 Recycling
Index
A
action keys using 13 airplane mode key 13 antenna illustrated 21 antennas removing 70, 71 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6B
backups 79 battery illustrated 19 removing 30 battery cover, identifying 14 battery light 6 battery lock, identifying 14 battery release latch 14Bios
determining version 77 downloading an update 78 starting the Setup Utility 77 updating 77 Bluetooth label 15 boot order changing 83 bottom 15 bottom cover illustrated 19 removing 38 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9C
cable locations removing 75 cables illustrated 21 cables, service considerations 25 camera 8 camera light, identifying 8 camera, identifying 8 camera/microphone cable illustrated 21 removing 35, 66, 67 camera/microphone module illustrated 20 removing 34, 65 caps lock light, identifying 10 components bottom 14 display 8 left side 6 right side 5 top 9 computer major components, illustrated 17 computer specifications 87 connector, power 6 connectors, service considerations 25D
display assembly illustrated 18 removing 63 display assembly subcomponents illustrated 20 removing 63 display bezel illustrated 20 removing 33, 64 display cable illustrated 21 removing 67 display enclosure illustrated 21 removing 72 display panel illustrated 20 product description 1 removing 35, 66, 67 display specifications 88 display subcomponents removal 33 spare part numbers 33 drive light 5 DVD±RW SuperMulti DL Drive specifications 91E
electrostatic discharge 26 equipment guidelines 28 esc key, identifying 12 Ethernet, product description 2 external media cards 2 external monitor port 6F
fan illustrated 18 removing 54 fn key, identifying 12 function keys, identifying 12G
graphics, product description 1 grounding guidelines 26 guidelines equipment 28 grounding 26 packaging 27 transporting 27 workstation 27H
hard drive illustrated 18, 22 precautions 26 product description 1 removing 45 specifications 89 hard drive board illustrated 18 hard drive bracket illustrated 18, 22 hard drive brackets removing 46 Index 105
hard drive connector removing 47 hard drive connector and cable removing 46 hard drive connector board removing 45 hard drive connector board cable illustrated 21 HDMI port, identifying 6 heat sink assembly illustrated 18 removing 18, 56 hinge cover illustrated 20 hinges illustrated 21 removing 35, 66, 67 HP PC Hardware Diagnostics (UEFI) using 85 HP Recovery Manager correcting boot problems 83 starting 82 HP Recovery media creating 79 recovery 82 HP Recovery partition recovery 82 removing 84 HP Sure Start 98
I
integrated camera light, identifying 8 integrated numeric keypad, identifying 12 internal card product description 2 internal microphone, identifying 8J
jacks audio-out (headphone)/audio-in (microphone) combo 6 network 6 RJ-45 (network) 6K
keyboard illustrated 18 product description 2 keypad integrated numeric 12 keys airplane mode 13 esc 12 fn 12 Windows key 12L
labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15Wlan
15 latch, battery release 14 lights battery 6 camera 8 caps lock 10 drive 5 power 5 RJ-45 (network) 6M
M.2 solid-state drive specifications 90 M.2 solid-state drive adapter bracket and connector board removing 48 mass storage devices illustrated 22 precautions 26 memory nonvolatile 93 volatile 93 memory card reader, identifying 5 memory module illustrated 18 product description 1 removing 43 microphone 2 minimized image recovery 82 minimized image, creating 81 model name 1N
network jack, identifying 6 nonvolatile memory 93O
operating system 3 optical drive illustrated 18, 22 precautions 26 product description 1 removing 31 specifications 91 optical drive bracket illustrated 22 optical drive connector board illustrated 18, 44 removing 44 optical drive connector board cable illustrated 21 optical drive eject button, identifying 5 optical drive rear bracket removing 32 optical drive, identifying 5 original system recovery 81P
packaging guidelines 27 plastic parts, service considerations 25 pointing device 2 ports external monitor 6Hdmi
6 product description 2Usb 2.0
5 USB 3.x SuperSpeed 6 power button board illustrated 18 removing 74 power button board cable illustrated 21 power button, identifying 11 power connector cable illustrated 18 removing 73 power connector, identifying 6 power cord requirements for all countries 99 requirements for specificcountries and regions 100 set requirements 99 spare part numbers 23 106 Index
power lights 5 power requirements 2 processor product description 1 product description audio 2 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card 2 keyboard 2 memory module 1 microphone 2 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processor 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 15
R
recover options 81 recovery discs 80, 82 HP Recovery Manager 81 media 82 starting 82 supported discs 80 system 81 USB flash drive 82 using HP Recovery media 80 recovery media creating 79 creating using HP Recovery Manager 80 recovery partition removing 84 regulatory information regulatory label 15 wireless certification labels 15 removal/replacement preliminaries 25 procedures 29, 33 removing personal data from volatile system memory 93 RJ-45 (network) jack, identifying 6 RJ-45 (network) lights, identifying 6 RTC battery illustrated 18 removing 51 rubber feet removing 37S
security cable slot, identifying 5 security, product description 3 serial number 15 serial number, computer 15 service considerations cables 25 connectors 25 plastic parts 25 service labels, locating 15 serviceability, product description 3 slots security cable 5 solid-state drive illustrated 22 removal 50 spare part number 18, 22, 50 solid-state drive board illustrated 19, 48 solid-state drive bracket illustrated 19, 48 speakers illustrated 19 removing 52 speakers, identifying 14 specifications computer 87 display 88 DVD±RW SuperMulti DL Drive 91 hard drive 89 M.2 solid-state drive 90 optical drive 91 supported discs, recovery 80 system board removing 61 spare part number 19, 61 system memory, removing personal data from volatile 93 system recovery 81 system restore point creating 80 system restore point, creating 79T
tools required 25 top cover/keyboard removing 76 TouchPad buttons 9 TouchPad button board removing 60 spare part number 18, 60 TouchPad button board cable illustrated 21 TouchPad cable illustrated 21 TouchPad zone identifying 9 transporting guidelines 27 traveling with the computer 15U
USB 2.0 port, identifying 5 USB 3.x SuperSpeed port, identifying 6 USB board removing 53 spare part number 18 USB board cable illustrated 21V
vents, identifying 6, 14 video, product description 2W
Windows system restore point 79, 80 Windows key, identifying 12 Windows tools using 80 wireless antenna illustrated 21 Index 107
wireless antennas removing 70, 71 wireless certification label 15 wireless, product description 2 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WLAN module illustrated 18 removing 41 workstation guidelines 27 108 Index