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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
10 totalHow do I reset my IQOS Iluma One?
To reset your device, press and hold the Power button for 10 seconds until all Status Lights turn off momentarily and then back on. This clears any issues causing a continuous red light flashing (Page 6).
How do I safely dispose of used IQOS Iluma One tobacco sticks?
After use, immediately remove the tobacco stick and discard it according to local waste disposal regulations. Do not attempt to disassemble these sticks as they contain small metal parts with sharp edges (Page 9).
What should I do if IQOS Iluma One shows a battery leakage?
If the battery appears to be leaking, stop using it and contact Customer Care for further assistance. Do not touch or attempt to open the device (Page 10).
How should I clean my IQOS Iluma One for maintenance?
To maintain your IQOS Iluma One, periodically inspect and clean the USB charging port from foreign materials like dust without using any cleaning agents (Page 10).
What are the risks of improper handling of a used tobacco stick?
Swallowing a used IQOS Iluma One tobacco stick can cause serious injury due to small metal parts with sharp edges and risk of nicotine toxicity. Seek immediate medical attention if ingested (Page 9).
What type of battery does the IQOS Iluma One use?
The device uses a sealed Lithium-ion (Li-ion) rechargeable battery that must not be modified or disassembled by users, to avoid potential hazards from leaks or overheating. Contact Customer Care if you notice any leakage issues.
Full Manual
14 pages
User Guide
##### IQOS ILUMA ONE™
Status Lights
Button
|Cap| | | |---|---|---| | | | |
Charging
Charging Port
Power AdaptorCharging Cable
IQOS ILUMA™ is compatible only with SPECIFICALLY DESIGNED TOBACCO STICKS
For the full user guide, Customer Care and Extended support services for IQOS users, visit
www.iqos.com/myiqos
#### FEATURES AND SETTINGS
Can be turned on or off with the IQOS app*.
Please register by scanning QR code or log in on www.iqos.com/iluma and follow the instructions.
Getting Started
| | |---|
###### 4
TURN ON Press and hold Button for 4 seconds, then release; Status Lights will turn on slowly.
| | | | |---|---|---| | | | | | | | |
CHARGE Before first use, fully charge your IQOS ILUMA ONE™ with Power Adaptor and Charging Cable. (approx. 90 min)
OPEN Slide to open.
######## 1. INSERT SPECIFICALLY DESIGNED TOBACCO STICK
Insert the specifically designed tobacco stick to the line on filter with filter facing outside.
20"
1″
EXPERIENCE COUNTDOWN During use, Status Light(s) indicate the remaining time
| | |---|
######## 5. REMOVE SPECIFICALLYDESIGNED TOBACCO STICK
Remove used specifically designed tobacco stick and dispose as per Safety Warnings and Instructions.
Quick Tips
| | |---|
4 lights fully charged
BATTERY STATUS Short press Button, Status Lights will turn on to indicate battery level.
AUTOSTOP During use, the experience will stop if the specifically designed tobacco stick is moved, or removed from the device.
| | |---|
LIGHT BLINKS YELLOW Battery depleted, need to charge.
| | |---|
LIGHTS BLINK WHITE TWICE IQOS ILUMA ONE™ is outside operating temperature range (0°C~40°C).
| | |---|
Quick Tips
LIGHT BLINKS RED Reset IQOS ILUMA ONE™. If red light blinking persists, contact Customer Care.
| | |---|
####### 10"
TO RESET Press Button for 10 seconds then release. All Status Lights will turn OFF, and turn ON, to confirm a RESET.
This is the safety alert symbol. It is used to alert you to potential physical injury hazards.
SAFETY WARNINGS AND INSTRUCTIONS
PLEASE READ ALL SAFETY WARNINGS AND INSTRUCTIONS BEFORE USE TO AVOID INJURY.
These safety warnings and instructions cannot cover all possible conditions that could occur and users should exercise care and caution.
KEEP THESE SAFETY WARNINGS AND INSTRUCTIONS FOR FUTURE REFERENCE AS THEY CONTAIN IMPORTANT INFORMATION. Intended Users
########## Tobacco and Nicotine
######### IMPORTANT SAFETY INFORMATION
Choking, Ingestion and Handling Hazard
|WARNING| |---|
Electronic and Battery Hazards Electrical Risks Failure to follow these Safety Warnings and Instructions could result in fire, explosion, electric shock, injury, or damage to the product or other property:
|WARNING| |---|
Battery Risks
IQOS ILUMA ONE™ is powered with sealed Lithium-ion (Li-ion) batteries. Under normal conditions of use, the battery is sealed. If you notice that battery fluid leaks, follow these precautions:
Thermal Burn Risk
|CAUTION| |---|
Failure to follow these Safety Warnings and Instructions could result in thermal burns:
|CAUTION| |---|
########## Use of SPECIFICALLY DESIGNED TOBACCO STICKS
########## Storage
TECHNICAL DATA Device: IQOS ILUMA ONE™ Model M0004 Battery type: Li-ion rechargeable battery Input: 5 V 2 A Bluetooth® 5.0 The IQOS ILUMA ONE™ is marked with the symbol
followed by “SxxAxx,” which indicates the IQOS ILUMA ONE™ can only be charged using one of the approved Power Adaptor models listed below.
| | | | |---|---|---| | | | |
Power Adaptor: Model: S52A21, S21A20, S21A22, S21A23, S21A25, S21A27, S82A40, S82A41, S82A42, S82A43, S82A45, S82A46 Input: 100 V-240 V~50-60 Hz 0.3 A Output: 5 V 2 A Output power: 10.0 W Average active efficiency: 79.0% No load power consumption: <0.09 W Use with Charging Cable
######### INFORMATION FOR DISPOSING OF IQOS ILUMA ONE™ Valid across European Union and EFTA
This symbol on the product or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it
over to a designated collection point for the recycling of waste electrical and electronic equipment. Batteries that are not encased in the waste equipment must be separated from it
and disposed of separately before being handed in at a collection point. In addition, waste batteries can be returned free of charge at the point of sale. The deletion of any personal data on the waste equipment is your responsibility.
########## Reuse, recycling and other forms of recovery
The separate collection and recycling of your waste equipment (including batteries) at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Disposing of waste equipment as unsorted municipal waste (e.g. destined for waste incineration or landfilling) can have negative effects on the environment and human health. Owners of waste equipment can hand them in, within the framework of the possibilities, for the return or collection of waste equipment provided by public waste management authorities, so that a correct disposal of the old devices is ensured. For more information about where you can drop off your waste equipment for recycling, please contact your local household waste disposal service or the shop where you purchased the product.
Owners of waste equipment and batteries purchased from the Philip Morris GmbH may return them free of charge to any IQOS store in Germany or return them by mail to Philip Morris GmbH; in the latter case, Philip Morris GmbH will provide you with a return label free of charge - please check www.iqos.com for details of an intended return.
######### BATTERY REMOVAL INSTRUCTIONS (FOR DISPOSAL AND RECYCLING)
Batteries must not be removed by the consumer. At end of product life, only an authorized recycler may safely remove batteries by following the steps below.
IQOS ILUMA ONE™ Device:
Confirmation of Compliance Hereby, Philip Morris Products S.A. declares that IQOS ILUMA ONE™ is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The official Declaration of Conformity may be found at: www.pmi.com/declarationofconformity. IQOS ILUMA ONE™ operates within 2.402 – 2.480GHz frequency band with a maximum RF output power below 10.0 dBm. This device complies with the RF exposure limits and has been evaluated in compliance with portable exposure condition according to the EN 62311:2008. Designed and manufactured under the authority of Philip Morris Products S.A., Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland. Importer and authorized representative: Philip Morris GmbH, Am Haag 14, 82166 Gräfelfing, Germany WEEE-REG.-Nr. DE: 45546419
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Philip Morris Products S.A. and its affiliates is under license. Other trademarks and trade names are those of their respective owners.
Further information regarding the firmware license for IQOS ILUMA ONE™ is available on www.iqos.com.
© 2021 Copyright Philip Morris Products S.A.