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Iqos Iluma One Heated Tobacco Vap Device manual
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Iqos Iluma One Heated Tobacco Vap Device

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— answers from the official manual

Answers from the official manual.

Common questions

Common Questions

20 total
1

How do I charge my IQOS Iluma One for the first time?

Before the first use, fully charge your IQOS Iluma One with the power adaptor and charging cable (approx. 90 minutes).

2

What should I do if my IQOS Iluma One battery is depleted?

If the battery is depleted, indicated by a yellow blinking light, you need to charge it.

3

How can I reset my IQOS Iluma One device?

To factory reset your IQOS Iluma One, press and hold the button for 10 seconds until all status lights turn off and then back on to confirm a RESET.

4

How do I open my IQOS Iluma One device?

To open your IQOS Iluma One, slide the cap to the side.

5

What should I do if the status lights are blinking white twice?

If the device is outside operating temperature range (0°C~40°C), it will blink white twice.

6

How do I properly dispose of a battery in my IQOS Iluma One?

The battery must not be removed by the consumer; at end-of-life, only an authorized recycler may remove batteries. Instructions are available on www.iqos.com.

Show 14 more questions

What should I do if my IQOS Iluma One shows a red blinking light?

How do I start heating a tobacco stick in my IQOS Iluma One device?

What is an abdominal pain or difficulty breathing could mean when using IQOS Iluma One?

What is the maximum RF output power of IQOS Iluma One?

How do I reset my IQOS Iluma One when the red light is blinking?

How long does it take to fully charge the IQOS Iluma One for the first time?

How do I turn on the IQOS Iluma One?

What does it mean when the Status Lights blink yellow?

What does it mean when the Status Lights blink white twice?

How do I start a heating session with the IQOS Iluma One?

How do I know my session is nearly finished?

Can I use any tobacco sticks with the IQOS Iluma One?

How should I clean and maintain the IQOS Iluma One?

What are the technical specifications and approved charger models for the IQOS Iluma One?

Full Manual

13 pages
Page 2
Iqos Iluma One Heated Tobacco Vap Device manual — page 2

Iqos Iluma One™

IQOS ILUMA™ is compatible only with SPECIFICALLY DESIGNED TOBACCO STICKS Button Status Lights Charging Port Cap Power Adaptor Charging Cable Charging

Features

And Settings

Can be turned on or off with the IQOS app*. Please register by scanning QR code or log in on www.iqos.com/iluma and follow the instructions.
  • IQOS app may not be available in
    • your country. For the full user guide, Customer Care and Extended support services for IQOS users, visit www.iqos.com/myiqos

    Page 3
    Iqos Iluma One Heated Tobacco Vap Device manual — page 3

    Getting Started

    Turn On

    Press and hold Button for 4 seconds, then release; Status Lights will turn on slowly.

    Charge

    Before first use, fully charge your IQOS ILUMA ONE™ with Power Adaptor and Charging Cable. (approx. 90 min) 4

    Page 4
    Iqos Iluma One Heated Tobacco Vap Device manual — page 4

    How to use your IQOS ILUMA ONE™

    Open

    Slide to open.

    1. Insert Specifically

    Designed Tobacco Stick

    Insert the specifically designed tobacco stick to the line on filter with filter facing outside.

    2. Start Heating

    Press Button for at least 1 second until IQOS ILUMA ONE™ vibrates and Status Light(s) pulse(s). Keep specifically designed tobacco stick in position during the preheating.

    3. Begin Use

    Start using once IQOS ILUMA ONE™ vibrates and Status Light(s) stay fixed. 1″ 20"

    Page 5
    Iqos Iluma One Heated Tobacco Vap Device manual — page 5

    How to use your IQOS ILUMA ONE™

    Experience Countdown

    During use, Status Light(s) indicate the remaining time

    4. Nearly Complete

    To signal the last 30 seconds or last 2 puffs, IQOS ILUMA ONE™ will vibrate with one Light pulsing white.

    5. Remove Specifically

    Designed Tobacco Stick

    Remove used specifically designed tobacco stick and dispose as per Safety Warnings and Instructions.

    6. Close

    Slide to close.

    Page 6
    Iqos Iluma One Heated Tobacco Vap Device manual — page 6

    Quick Tips

    Battery Status

    Short press Button, Status Lights will turn on to indicate battery level.

    Light Blinks Yellow

    Battery depleted, need to charge.

    Autostop

    During use, the experience will stop if the specifically designed tobacco stick is moved, or removed from the device.

    Lights Blink White Twice

    IQOS ILUMA ONE™ is outside operating temperature range

    (0°C~40°C).

    4 lights fully charged

    Page 7
    Iqos Iluma One Heated Tobacco Vap Device manual — page 7

    Quick Tips

    Light Blinks Red

    Reset IQOS ILUMA ONE™. If red light blinking persists, contact Customer Care.

    To Reset

    Press Button for 10 seconds then release. All Status Lights will turn OFF, and turn ON, to confirm a RESET. 10"

    Page 8
    Iqos Iluma One Heated Tobacco Vap Device manual — page 8

    Please Read All Safety Warnings And Instructions Before

    Use To Avoid Injury.

    These safety warnings and instructions cannot cover all possible conditions that could occur and users should exercise care and caution.

    Keep These Safety Warnings

    And Instructions For Future

    Reference As They Contain

    Important Information.

    Intended Users
  • IQOS ILUMA ONE™ and specifically designed tobacco sticks are for adult use only
    • (18 years old and above).
  • IQOS ILUMA ONE™ and specifically designed tobacco sticks are for adults who would
    • otherwise continue to use tobacco or nicotine-containing products.
  • Children and adolescents should never use IQOS ILUMA ONE™ or specifically designed
    • tobacco sticks under any circumstances.
  • This product should not be used by persons with reduced physical, sensory or mental
    • capabilities or lack of knowledge unless they have been given supervision or instruction to use the product in a safe way and understand the hazards involved. Tobacco and Nicotine
  • specifically designed tobacco sticks contain nicotine, which is addictive.
  • IQOS ILUMA ONE™ and specifically designed tobacco sticks are not risk-free. The best
    • way to reduce tobacco-related health risks is to quit tobacco and nicotine use altogether.
  • Some users may experience abdominal pain, chest pain, choking sensation, cough,
    • difficulty breathing, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.
  • Nicotine-containing products should not be used by people who have or are at risk of
    • heart diseases, are diabetic, or are epileptic or are experiencing seizures.
  • Nicotine-containing products should not be used during pregnancy or while
    • breast-feeding. If you are pregnant, breast-feeding or think you may be pregnant, you should quit tobacco and nicotine use altogether.
  • Stopping smoking or switching to IQOS ILUMA ONE™ and specifically designed tobacco
    • sticks or other nicotine-containing products may require the adjustment of the dosing of certain medicines (e.g. theophylline, clozapine, ropinirole).
  • If you have questions about whether you should use IQOS ILUMA ONE™ or specifically
    • designed tobacco sticks given an existing health condition, you should consult a health care professional. This is the safety alert symbol. It is used to alert you to potential physical injury hazards.

    Safety Warnings And Instructions

    Page 9
    Iqos Iluma One Heated Tobacco Vap Device manual — page 9

    Important Safety Information

    WARNING   Choking, Ingestion and Handling Hazard
  • Keep IQOS ILUMA ONE™ and specifically designed tobacco sticks out of reach of children
    • and pets at all times.
  • CHOKING HAZARD — specifically designed tobacco sticks contain small metal parts with
    • sharp edges.

    • Ingestion Hazard

  • Swallowed specifically designed tobacco sticks can cause serious injury to internal
    • organs due to small metal parts with sharp edges.

  • Swallowed specifically designed tobacco sticks can pose a risk of nicotine intoxication.

  • If specifically designed tobacco sticks are swallowed, seek medical attention
    • immediately.
  • HANDLING HAZARD — Do not take apart specifically designed tobacco sticks as they
    • contain small metal parts with sharp edges. Always dispose of specifically designed tobacco sticks immediately after use according to local waste disposal regulations. WARNING   Electronic and Battery Hazards Electrical Risks Failure to follow these Safety Warnings and Instructions could result in fire, explosion, electric shock, injury, or damage to the product or other property:
  • Only Intended Users should use IQOS ILUMA ONE™.
  • Do not use IQOS ILUMA ONE™ where the use of electronic
    • devices is prohibited.
  • Do not charge or use IQOS ILUMA ONE™ or accessories if
    • damaged, tampered with or broken.
  • Do not use IQOS ILUMA ONE™ if the battery appears to be
    • leaking.
  • Only charge IQOS ILUMA ONE™ indoors, as indicated
    • by symbol , using a manufacturer-approved Charging Cable (supplied in the box) and Power Adaptor (supplied in the box), for charging purposes. Do not use accessories not approved by manufacturer. Refer to ‘Technical Data’ section and www.iqos.com for details.

    Page 10
    Iqos Iluma One Heated Tobacco Vap Device manual — page 10

  • This product must only be charged using Safety Extra Low
    • Voltage. Refer to the Technical Data section of this User Guide for details.
  • Do not use, charge, or store IQOS ILUMA ONE™ in places
    • with high temperatures (such as inside a car in summer, or near heat sources such as radiators or fires).
  • Do not use IQOS ILUMA ONE™ where flammable materials,
    • liquids and gases are present.
  • IQOS ILUMA ONE™, Power Adaptor and Charging Cable
    • should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid.
  • Do not clean the device with any cleaning agent.
  • Clean the USB charging port of the IQOS ILUMA ONE™
    • periodically to avoid accumulation of foreign materials (such as dust particles), and inspect USB port for foreign materials before using USB connector.
  • Close cap of the device after use to avoid accumulation
    • of foreign materials (such as dust particles) in the heating chamber, and inspect the heating chamber for foreign materials before using SPECIFICALLY DESIGNED TOBACCO STICKS.
  • Handle with care. Do not drop IQOS ILUMA ONE™
    • or subject it to strong shock.
  • This product contains no user-serviceable parts. Do not
    • attempt to open, modify, service, disassemble or repair any component of IQOS ILUMA ONE™ or to replace any of the components or batteries.

    Page 11
    Iqos Iluma One Heated Tobacco Vap Device manual — page 11

  • Do not use this product if it has been exposed to excessive
    • cold, heat or moisture.
  • Do not touch IQOS ILUMA ONE™ and/or its accessories if
    • they overheat, spark, fume, ignite, or burn. If applicable and possible, use caution to shut off or disconnect power supply.
  • Do not attempt to insert any object in the heating chamber
    • other than SPECIFICALLY DESIGNED TOBACCO STICKS.
  • Device can only be operated at temperatures >0°C/<40°C.
  • SPECIFICALLY DESIGNED TOBACCO STICKS are single use
    • only and should never be re-used, lit with a match, lighter or any other flame source. Battery Risks IQOS ILUMA ONE™ is powered with sealed Lithium-ion (Li-ion) batteries. Under normal conditions of use, the battery is sealed. If you notice that battery fluid leaks, follow these precautions:
  • If fluid from leaked battery is swallowed, seek medical attention immediately. Do not
    • induce vomiting or ingest food or drink.
  • If vapor from leaked battery is inhaled, get fresh air and seek medical attention.
  • If fluid from battery is in contact with skin, wash the affected area, including hands and
    • do not touch eyes.
  • If fluid from leaked battery is in contact with eyes, immediately flush with clean running
    • water for at least 15 minutes and seek medical attention. CAUTION   Thermal Burn Risk Failure to follow these Safety Warnings and Instructions could result in thermal burns:
  • Store IQOS ILUMA ONE™ and specifically designed tobacco sticks in a clean, dry, and
    • cool place.
  • Do not expose IQOS ILUMA ONE™ and specifically designed tobacco sticks to high
    • humidity conditions or direct sunlight.
  • Do not use specifically designed tobacco sticks that have been exposed to excessive heat
    • or moisture.
  • Do not remove specifically designed tobacco sticks while in use.
    • CAUTION   Allergic Reaction Risk
  • Using IQOS ILUMA ONE™ and specifically designed tobacco sticks could cause an allergic
    • reaction, such as swelling of the face, lips, tongue, gums, throat, or body, difficulty breathing, or wheezing.
  • Stop using IQOS ILUMA ONE™ and specifically designed tobacco sticks and seek medical
    • attention immediately if you experience any of the symptoms above as they may indicate a serious allergic reaction.

    Page 12
    Iqos Iluma One Heated Tobacco Vap Device manual — page 12

    Use of SPECIFICALLY DESIGNED TOBACCO STICKS

  • Only use IQOS ILUMA ONE™ with tobacco sticks, specifically designed for IQOS ILUMA
    • ONE™ devices.
  • Never use IQOS ILUMA ONE™ with a cigarette or similar products.
  • Do not use specifically designed tobacco sticks with previous IQOS device generations
    • (IQOS 3 DUO™ or earlier).
  • Do not modify specifically designed tobacco sticks in any way or add any substance to
    • specifically designed tobacco sticks. Doing so may cause injury. Storage
  • Device must be stored in a clean, dry, and cool place. Do not store in temperatures above

    • 60⁰C.

  • Store in a place inaccessible to children.
    • Reporting of adverse events or incidents
  • If you experience any unwanted health effect when using IQOS ILUMA ONE™ and/or
    • specifically designed tobacco sticks, consult a health care professional.
  • You can report any adverse event or incident directly by contacting your local Customer
    • Care (details can be found in the Customer Care & Warranty booklet). By reporting side effects, you can help provide more information on the safety of this product.
  • For more information please go to www.iqos.com

    • Technical Data

    Device:

    Iqos Iluma One™

    Model M0004 Battery type: Li-ion rechargeable battery Input: 5 V

    2 A

    Bluetooth® 5.0 The IQOS ILUMA ONE™ is marked with the symbol followed by “SxxAxx,” which indicates the IQOS ILUMA ONE™ can only be charged using one of the approved Power Adaptor models listed below. Power Adaptor: Model: S52A21, S21A20, S21A22, S21A23, S21A25, S21A27, S82A40, S82A41, S82A42,

    S82A43, S82A45, S82A46

    Input: 100 V-240 V~50-60 Hz 0.3 A Output: 5 V

    2 A

    Output power: 10.0 W Average active efficiency: 79.0% No load power consumption: <0.09 W Use with Charging Cable

    Information For Disposing Of Iqos Iluma One™

    Valid across European Union and EFTA This symbol on the product or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. Batteries that are not encased in the waste equipment must be separated from it

    Page 13
    Iqos Iluma One Heated Tobacco Vap Device manual — page 13

    and disposed of separately before being handed in at a collection point. In addition, waste batteries can be returned free of charge at the point of sale. The deletion of any personal data on the waste equipment is your responsibility. Reuse, recycling and other forms of recovery The separate collection and recycling of your waste equipment (including batteries) at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Disposing of waste equipment as unsorted municipal waste (e.g. destined for waste incineration or landfilling) can have negative effects on the environment and human health. Owners of waste equipment can hand them in, within the framework of the possibilities, for the return or collection of waste equipment provided by public waste management authorities, so that a correct disposal of the old devices is ensured. For more information about where you can drop off your waste equipment for recycling, please contact your local household waste disposal service or the shop where you purchased the product. Owners of waste equipment and batteries purchased from the Philip Morris GmbH may return them free of charge to any IQOS store in Germany or return them by mail to Philip Morris GmbH; in the latter case, Philip Morris GmbH will provide you with a return label free of charge - please check www.iqos.com for details of an intended return.

    Battery Removal Instructions

    (For Disposal And Recycling)

    Batteries must not be removed by the consumer. At end of product life, only an authorized recycler may safely remove batteries by following the steps below. IQOS ILUMA ONE™ Device: Step 1: The device should be fully discharged before disassembling it. Step 2: Remove the cover and screws at the bottom of the device. Step 3: Slide the assembly out from housing. Step 4: Remove screws from the USB bracket and lift the FPC. Step 5: Disconnect the battery connector and lift it up. Step 6: Using a wide flat, non-sharp tool remove battery by pushing from the opening behind the engine frame to disengage the battery from the adhesive. Step 7: Dispose of according to local regulations. Confirmation of Compliance Hereby, Philip Morris Products S.A. declares that IQOS ILUMA ONE™ is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The official Declaration of Conformity may be found at: www.pmi.com/declarationofconformity. IQOS ILUMA ONE™ operates within 2.402 – 2.480GHz frequency band with a maximum RF output power below 10.0 dBm. This device complies with the RF exposure limits and has been evaluated in compliance with portable exposure condition according to the EN 62311:2008. Designed and manufactured under the authority of Philip Morris Products S.A., Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland. Importer and authorized representative: Philip Morris GmbH, Am Haag 14, 82166 Gräfelfing, Germany WEEE-REG.-Nr. DE: 45546419

    Page 14
    Iqos Iluma One Heated Tobacco Vap Device manual — page 14

    © 2021 Copyright Philip Morris Products S.A. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Philip Morris Products S.A. and its affiliates is under license. Other trademarks and trade names are those of their respective owners. Further information regarding the firmware license for IQOS ILUMA ONE™ is available on www.iqos.com.

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