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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
20 totalHow do I reset my IQOS ILUMA ONE when the red light is blinking?
Press and hold the Button for 10 seconds then release to reset the device. All Status Lights will turn OFF, and then turn ON to confirm the reset was successful. If the red light blinking persists after the reset, contact Customer Care. (Page 7)
How long does it take to fully charge the IQOS ILUMA ONE for the first time?
Before first use, fully charge your IQOS ILUMA ONE using the Power Adaptor and Charging Cable, which takes approximately 90 minutes. Only charge the device indoors using the manufacturer-approved Charging Cable and Power Adaptor supplied in the box. (Page 3)
How do I know when my IQOS ILUMA ONE experience session is nearly finished?
During the last 30 seconds or last 2 puffs of a session, the IQOS ILUMA ONE will vibrate with one light pulsing white to signal the session is nearly complete. You can also monitor the remaining time during use via the Status Lights, which indicate the experience countdown. (Page 5)
What does it mean when the Status Lights blink yellow?
A yellow blinking light indicates the battery is depleted and the device needs to be charged. Connect the device using the supplied Charging Cable and Power Adaptor to recharge it. (Page 6)
What does it mean when the Status Lights blink white twice?
Two white blinks indicate that the IQOS ILUMA ONE is outside its operating temperature range of 0°C to 40°C. The device can only be operated within this temperature range. (Page 6)
How do I start a heating session with the IQOS ILUMA ONE?
Insert a specifically designed tobacco stick up to the line on the filter with the filter facing outside, then press the Button for at least 1 second until the device vibrates and the Status Lights pulse. Once the device vibrates again and the Status Lights stay fixed, you can begin use. (Page 4)
Show 14 more questions
Can I use any tobacco sticks with my IQOS ILUMA ONE?
What are the operating temperature limits for the IQOS ILUMA ONE?
How should I check the battery level on my IQOS ILUMA ONE?
What are the key safety warnings about liquids and cleaning for the IQOS ILUMA ONE?
How often should I clean my IQOS Iluma One?
What do I do if my IQOS Iluma One battery is depleted?
How do I reset my IQOS Iluma One to factory default?
What safety measures should I follow when using my IQOS Iluma One?
Why can’t I use my old tobacco sticks with this new Iluma One?
What should I do if my device overheats?
Can I perform maintenance on my device myself?
What happens if I swallow a tobacco stick?
How do I turn on the IQOS Iluma One?
What should I do if my device is not charging properly?
Full Manual
13 pages
Iqos Iluma One™
IQOS ILUMA™ is compatible only with SPECIFICALLY DESIGNED TOBACCO STICKS Button Status Lights Charging Port Cap Power Adaptor Charging Cable ChargingFeatures
And Settings
Can be turned on or off with the IQOS app*. Please register by scanning QR code or log in on www.iqos.com/iluma and follow the instructions.
Getting Started
Turn On
Press and hold Button for 4 seconds, then release; Status Lights will turn on slowly.Charge
Before first use, fully charge your IQOS ILUMA ONE™ with Power Adaptor and Charging Cable. (approx. 90 min) 4
How to use your IQOS ILUMA ONE™
Open
Slide to open.1. Insert Specifically
Designed Tobacco Stick
Insert the specifically designed tobacco stick to the line on filter with filter facing outside.2. Start Heating
Press Button for at least 1 second until IQOS ILUMA ONE™ vibrates and Status Light(s) pulse(s). Keep specifically designed tobacco stick in position during the preheating.3. Begin Use
Start using once IQOS ILUMA ONE™ vibrates and Status Light(s) stay fixed. 1″ 20"
How to use your IQOS ILUMA ONE™
Experience Countdown
During use, Status Light(s) indicate the remaining time4. Nearly Complete
To signal the last 30 seconds or last 2 puffs, IQOS ILUMA ONE™ will vibrate with one Light pulsing white.5. Remove Specifically
Designed Tobacco Stick
Remove used specifically designed tobacco stick and dispose as per Safety Warnings and Instructions.6. Close
Slide to close.
Quick Tips
Battery Status
Short press Button, Status Lights will turn on to indicate battery level.Light Blinks Yellow
Battery depleted, need to charge.Autostop
During use, the experience will stop if the specifically designed tobacco stick is moved, or removed from the device.Lights Blink White Twice
IQOS ILUMA ONE™ is outside operating temperature range(0°C~40°C).
4 lights fully charged
Quick Tips
Light Blinks Red
Reset IQOS ILUMA ONE™. If red light blinking persists, contact Customer Care.To Reset
Press Button for 10 seconds then release. All Status Lights will turn OFF, and turn ON, to confirm a RESET. 10"
Please Read All Safety Warnings And Instructions Before
Use To Avoid Injury.
These safety warnings and instructions cannot cover all possible conditions that could occur and users should exercise care and caution.Keep These Safety Warnings
And Instructions For Future
Reference As They Contain
Important Information.
Intended UsersSafety Warnings And Instructions
Important Safety Information
WARNING Choking, Ingestion and Handling Hazard• Ingestion Hazard
Use of SPECIFICALLY DESIGNED TOBACCO STICKS
60⁰C.
Technical Data
Device:Iqos Iluma One™
Model M0004 Battery type: Li-ion rechargeable battery Input: 5 V2 A
Bluetooth® 5.0 The IQOS ILUMA ONE™ is marked with the symbol followed by “SxxAxx,” which indicates the IQOS ILUMA ONE™ can only be charged using one of the approved Power Adaptor models listed below. Power Adaptor: Model: S52A21, S21A20, S21A22, S21A23, S21A25, S21A27, S82A40, S82A41, S82A42,S82A43, S82A45, S82A46
Input: 100 V-240 V~50-60 Hz 0.3 A Output: 5 V2 A
Output power: 10.0 W Average active efficiency: 79.0% No load power consumption: <0.09 W Use with Charging CableInformation For Disposing Of Iqos Iluma One™
Valid across European Union and EFTA This symbol on the product or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. Batteries that are not encased in the waste equipment must be separated from it
and disposed of separately before being handed in at a collection point. In addition, waste batteries can be returned free of charge at the point of sale. The deletion of any personal data on the waste equipment is your responsibility. Reuse, recycling and other forms of recovery The separate collection and recycling of your waste equipment (including batteries) at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Disposing of waste equipment as unsorted municipal waste (e.g. destined for waste incineration or landfilling) can have negative effects on the environment and human health. Owners of waste equipment can hand them in, within the framework of the possibilities, for the return or collection of waste equipment provided by public waste management authorities, so that a correct disposal of the old devices is ensured. For more information about where you can drop off your waste equipment for recycling, please contact your local household waste disposal service or the shop where you purchased the product. Owners of waste equipment and batteries purchased from the Philip Morris GmbH may return them free of charge to any IQOS store in Germany or return them by mail to Philip Morris GmbH; in the latter case, Philip Morris GmbH will provide you with a return label free of charge - please check www.iqos.com for details of an intended return.
Battery Removal Instructions
(For Disposal And Recycling)
Batteries must not be removed by the consumer. At end of product life, only an authorized recycler may safely remove batteries by following the steps below. IQOS ILUMA ONE™ Device: Step 1: The device should be fully discharged before disassembling it. Step 2: Remove the cover and screws at the bottom of the device. Step 3: Slide the assembly out from housing. Step 4: Remove screws from the USB bracket and lift the FPC. Step 5: Disconnect the battery connector and lift it up. Step 6: Using a wide flat, non-sharp tool remove battery by pushing from the opening behind the engine frame to disengage the battery from the adhesive. Step 7: Dispose of according to local regulations. Confirmation of Compliance Hereby, Philip Morris Products S.A. declares that IQOS ILUMA ONE™ is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The official Declaration of Conformity may be found at: www.pmi.com/declarationofconformity. IQOS ILUMA ONE™ operates within 2.402 – 2.480GHz frequency band with a maximum RF output power below 10.0 dBm. This device complies with the RF exposure limits and has been evaluated in compliance with portable exposure condition according to the EN 62311:2008. Designed and manufactured under the authority of Philip Morris Products S.A., Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland. Importer and authorized representative: Philip Morris GmbH, Am Haag 14, 82166 Gräfelfing, Germany WEEE-REG.-Nr. DE: 45546419
© 2021 Copyright Philip Morris Products S.A. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Philip Morris Products S.A. and its affiliates is under license. Other trademarks and trade names are those of their respective owners. Further information regarding the firmware license for IQOS ILUMA ONE™ is available on www.iqos.com.