What is the default login username and password for the Netgear AC1600 Modem Router?

The default username is admin and the default password is password. Both the username and password are case-sensitive. You can change the admin password to a more secure one after initial setup.

How do I reset the Netgear AC1600 to factory default settings?

You can reset the modem router to factory defaults by using the Reset button on the back panel. Press and hold the Reset button, and when you release it, the Power LED will blink amber three times and then turn green as the modem router resets to factory defaults. You can also use the erase settings option from the web interface.

What do the LED lights on the front panel of the AC1600 indicate?

The front panel has five LED indicators: Power (solid green means normal operation, solid amber means booting), DSL (solid green means DSL connection active), Internet (solid green means connected to Internet, solid amber means connection failed), WiFi (solid blue means WiFi is enabled, blinking blue means WPS is active), and USB (solid blue means USB device is connected and ready). Each LED status provides specific information about the modem router's state.

How do I set up the AC1600 for DSL service?

To set up for DSL service, connect a phone cable from the gray DSL port on the modem router to your DSL line using an ADSL or DSL microfilter (included in the package). Then connect the power adapter and wait for the Power LED to turn solid green. Connect your computer via Ethernet or WiFi, and follow the Setup Wizard to complete the configuration with your ISP information.

How do I change the admin password for the AC1600?

To change the admin password, log in to the modem router at http://www.routerlogin.net with username admin and your current password. Then select ADVANCED > Administration > Set Password, enter your old password, enter your new password twice, and click Apply. NETGEAR recommends using a password with uppercase and lowercase letters, numbers, and symbols, up to 30 characters long.

What should I do if I cannot log in to the AC1600 modem router?

If you cannot log in, make sure the computer is connected to one of the four Ethernet LAN ports or over WiFi to the modem router. Verify the Power LED is lit green. Try closing and reopening your browser, and clear the browser cache. If the computer is set to a static IP address, change it to obtain an IP address automatically from the modem router through DHCP, or set it to a static IP in the 192.168.0.2–192.168.0.254 range.

How do I update the firmware on the Netgear AC1600?

The modem router automatically checks for newer firmware when connected to the Internet and displays a message at the top of the page if new firmware is available. Click the message and then click Yes to upgrade. Alternatively, you can manually upload new firmware through ADVANCED > System Settings > Firmware Upgrade. Do not interrupt the upload process by closing the browser or turning off the modem router.

What is the difference between the WiFi password and the admin password?

The WiFi password (also called network key) is what you use to connect WiFi devices to the modem router's network. This password is unique to your device and is printed on the product label on the bottom of the modem router. The admin password is what you use to log in to the modem router's web interface at http://www.routerlogin.net to change settings. The default admin password is password.

How do I connect a device to the AC1600 using WiFi?

To connect a device manually to the WiFi network, open the WiFi connection software on your device, find and select the WiFi network name (SSID) from the product label on the modem router, enter the WiFi password (network key) from the product label, and click Connect. Alternatively, you can use WPS by pressing the WPS button on the modem router's side panel for three seconds, then pressing the WPS button on your device within two minutes.

What are the physical connections on the back panel of the AC1600?

The back panel includes: one USB 2.0 port, one gray DSL port (RJ-11) for ADSL/VDSL connections, four yellow Gigabit Ethernet LAN ports for local network devices, one red Gigabit Ethernet Internet port for cable/fiber modems, a Reset button for factory reset, a Power On/Off button, and a DC power connector. You can use either the DSL port or Internet port for WAN connectivity, but not both simultaneously.

Netgear Ac1600 Modem Router — Manual, FAQ & Troubleshooting

Name: Netgear Ac1600 Modem Router
Brand: Netgear

Page 1

350 East Plumeria Drive San Jose, CA 95134

Usa

August 2015 202-11485-05 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 User Manual

Page 2

2 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Support Thank you for selecting NETGEAR products. After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR recommends registering your product through the NETGEAR website. For product updates and web support, visit http://support.netgear.com. Phone (US & Canada only): 1-888-NETGEAR. Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

Page 3

3 Contents Chapter 1

Hardware Overview of the Modem Router Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Front Panel with LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Back Panel with Ports, Buttons, and Connector . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Right Side Panel with WPS and WiFi On/Off Buttons and USB Port . . . . . . . . . 14 Bottom Panel Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 2

Install and Access the Modem Router and Its Network Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Connect to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Connect to the Modem Router Through an Ethernet Cable. . . . . . . . . . . . . . 18 Join the WiFi Network of the Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . 18 Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Automatic Internet Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Set Up Your Modem Router for DSL Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 DSL Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Cable the Modem Router for DSL Service and Access the Modem Router . 22 Set Up Your Modem Router for Cable or Fiber Service. . . . . . . . . . . . . . . . . . . . 29 Log In to the Modem Router After Setup to View or Change Settings. . . . . . . 35 Change the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Set Up Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Let the Modem Router Automatically Update Its Firmware . . . . . . . . . . . . . . . . 39 Access the Modem Router with the NETGEAR genie App. . . . . . . . . . . . . . . . . . 40 Chapter 3

Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . 42 Manually Set Up an ADSL Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Specify an ADSL Connection Without a Login Requirement . . . . . . . . . . . . . 47 Specify an ADSL Connection with a Login Requirement and PPPoA or PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Manually Set Up a VDSL Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Specify a VDSL Connection Without a Login Requirement . . . . . . . . . . . . . . 57 Specify a VDSL Connection with a Login Requirement and PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Manually Set Up a Cable of Fiber Internet Connection . . . . . . . . . . . . . . . . . . . . 66 Specify a Cable or Fiber Connection Without a Login Requirement. . . . . . . 66 Specify a Cable or Fiber Connection With a Login Requirement and PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Page 4

4 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Specify an IPv6 Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 IPv6 Internet Connections and IPv6 Addresses . . . . . . . . . . . . . . . . . . . . . . . . 75 Set Up an IPv6 Connection Through Auto Detect . . . . . . . . . . . . . . . . . . . . . . 76 Set Up an IPv6 6to4 Tunnel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Set Up an IPv6 Pass-Through Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Set Up an IPv6 Fixed Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Set Up an IPv6 DHCP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Set Up an IPv6 PPPoE Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Set Up an IPv6 Connection Through Auto Config . . . . . . . . . . . . . . . . . . . . . . 86 Set Up an IPv6 6rd Tunnel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Manage the MTU Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 MTU Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Chapter 4

Manage the WiFi Network Settings Manage the Basic WiFi Settings and WiFi Security of the Main Network. . . . . 93 View or Change the Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Configure WPA/WPA2 Enterprise WiFi Security . . . . . . . . . . . . . . . . . . . . . . . 98 Configure WEP Legacy WiFi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Use WPS to Add a Device to the WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . 102 Use WPS with the Push Button Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Use WPS with the PIN Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Manage the Basic WiFi Settings and WiFi Security of the Guest Network. . . 105 Set Up and Enable a Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Configure WEP Legacy WiFi Security for the Guest WiFi Network. . . . . . . 108 Control the WiFi Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Enable or Disable the WiFi Radios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Set Up a WiFi Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Manage the WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Manage Advanced WiFi Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Use the Modem Router as a WiFi Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Chapter 5

Control Access to the Internet Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Allow or Block Access to Your Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Enable and Manage Network Access Control . . . . . . . . . . . . . . . . . . . . . . . . . 121 Manage Network Access Control Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Set Up Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Remove a Keyword or Domain from the Blocked List. . . . . . . . . . . . . . . . . . 128 Remove All Keywords and Domains from the Blocked List . . . . . . . . . . . . . 128 Specify a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Manage Simple Outbound Firewall Rules for Services and Applications. . . . . 130 Add an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Add an Outbound Firewall Rule for a Custom Service or Application . . . . . 132

Page 5

5 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Change an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Remove an Outbound Firewall Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules . . . . . 136 Set Up Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Chapter 6

Optimize Performance Optimize Traffic with Internet Access QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Manage Default and Custom QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 View the Default QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Create a Custom QoS Rule for an Application or Online Game . . . . . . . . . . 143 Create a Custom QoS Rule for a Modem Router LAN Port. . . . . . . . . . . . . . 145 Create a Custom QoS Rule for a MAC Address. . . . . . . . . . . . . . . . . . . . . . . . 146 Change a Default or Custom QoS Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Remove a QoS Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Remove All QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Manage Wi-Fi Multimedia Quality of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Manage Implicit Beamforming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Improve Network Connections with Universal Plug and Play. . . . . . . . . . . . . . 154 Chapter 7

Share a Storage Device USB Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Connect a USB Device to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Access a Storage Device Connected to the Modem Router . . . . . . . . . . . . . . . 158 Back Up Windows Computers with ReadySHARE Vault. . . . . . . . . . . . . . . . . . . 159 Back Up Mac Computers with Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Set Up a USB Hard Drive on a Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Prepare to Back Up a Large Amount of Data . . . . . . . . . . . . . . . . . . . . . . . . . 160 Use Time Machine to Back Up onto a Storage Device. . . . . . . . . . . . . . . . . . 161 Manage Access to a Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Enable FTP Access Within Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 View Network Folders on a Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Add a Network Folder on a Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Change a Network Folder, Including Read and Write Access, on a USB Drive 168 Approve USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Safely Remove a USB Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Chapter 8

Access Storage Devices Through the Internet Set Up and Manage Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Your Personal FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Set Up a New Dynamic DNS Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Specify a DNS Account That You Already Created. . . . . . . . . . . . . . . . . . . . . 176 Access Storage Devices Through the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Set Up FTP Access Through the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Access Storage Devices Through the Internet with FTP . . . . . . . . . . . . . . . . 179

Page 6

6 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Chapter 9

Use the Modem Router as a Media Server Specify ReadyDLNA Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Play Media from a USB Device on TiVo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Chapter 10

Share a USB Printer Install the Printer Driver and Cable the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 186 Download the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Install the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Use the Shared Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 View or Change the Status of a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Use the Scan Feature of a Multifunction USB Printer . . . . . . . . . . . . . . . . . . . . 190 Change NETGEAR USB Control Center Settings . . . . . . . . . . . . . . . . . . . . . . . . . 191 Change the NETGEAR USB Control Center Language . . . . . . . . . . . . . . . . . . 192 Specify the Time-out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Chapter 11

Manage the WAN and LAN Network Settings Change the Physical WAN Connection Preference. . . . . . . . . . . . . . . . . . . . . . . 194 Enable and Configure a VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Set Up a Bridge for a Port Group or VLAN Tag Group . . . . . . . . . . . . . . . . . . . . 196 Set Up a Bridge for a Port Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Set Up a Bridge for a VLAN Tag Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Enable Bridge Mode for an IPTV Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Manage the WAN Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Manage IGMP Proxying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Manage NAT Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Manage the SIP Application-Level Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Manage the Modem Router’s LAN IP Address Settings. . . . . . . . . . . . . . . . . . . 205 Manage the Router Information Protocol Settings . . . . . . . . . . . . . . . . . . . . . . 207 Manage Reserved LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Reserve a LAN IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Change a Reserved IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Remove a Reserved IP Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Change the Modem Router’s Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Manage the DHCP Server Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Disable the Built-In DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Set Up and Manage Custom Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Set Up a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Change a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Remove a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Chapter 12

Manage the Modem Router and Monitor the Traffic Update the Firmware of the Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Check for New Firmware and Update the Modem Router . . . . . . . . . . . . . . 219 Manually Upload New Firmware and Update the Modem Router . . . . . . . . 220

Page 7

7 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Manage the Configuration File of the Modem Router. . . . . . . . . . . . . . . . . . . . 222 Back Up the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 Restore the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 Recover the admin Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Return the Modem Router to Its Factory Default Settings. . . . . . . . . . . . . . . . 224 Use the Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Erase the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 View the Status and Statistics of the Modem Router . . . . . . . . . . . . . . . . . . . . 226 View Information About the Modem Router and the Internet, Modem, and WiFi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 View the Traffic Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 View, Renew, or Release a TCP/IP Internet Connection . . . . . . . . . . . . . . . . 232 View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection. . . 234 Manage the Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 View and Manage the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Specify Which Activities Are Logged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Monitor and Meter Internet Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 Start the Traffic Meter Without Traffic Volume Restrictions. . . . . . . . . . . . 238 View the Traffic Statistics and Traffic Status . . . . . . . . . . . . . . . . . . . . . . . . . 239 Restrict Internet Traffic by Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Restrict Internet Traffic by Connection Time . . . . . . . . . . . . . . . . . . . . . . . . . 242 Unblock the Traffic Meter After the Traffic Limit Is Reached . . . . . . . . . . . 244 Manage the Modem Router Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Remotely Access the Modem Router Using the genie App . . . . . . . . . . . . . . . . 246 Configure the Modem Router as a DSL Modem Only . . . . . . . . . . . . . . . . . . . . 246 Chapter 13

Use VPN to Access Your Network Set Up a VPN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Specify VPN Service in the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Install OpenVPN Software on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . 250 Use a VPN Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Use VPN to Access the Modem Router’s USB Device and Media . . . . . . . . . . . 253 Use VPN to Access Your Internet Service at Home . . . . . . . . . . . . . . . . . . . . . . 254 Set Up VPN Client Internet Access in the Modem Router. . . . . . . . . . . . . . . 254 Block VPN Client Internet Access in the Modem Router. . . . . . . . . . . . . . . . 255 Use a VPN Tunnel to Access Your Internet Service at Home . . . . . . . . . . . . 256 Chapter 14

Manage Port Forwarding and Port Triggering Manage Port Forwarding to a Local Server for Services and Applications. . . 258 Forward Incoming Traffic for a Default Service or Application . . . . . . . . . . 258 Add a Port Forwarding Rule with a Custom Service or Application. . . . . . . 259 Change a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261 Remove a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . 263 How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . 264 Manage Port Triggering for Services and Applications . . . . . . . . . . . . . . . . . . . 264

Page 8

8 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Add a Port Triggering Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Change a Port Triggering Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 Disable or Remove a Port Triggering Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 Specify the Time-Out Period for Port Triggering . . . . . . . . . . . . . . . . . . . . . 269 Disable Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . 271 Chapter 15

Troubleshooting Quick Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 Troubleshoot with the LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Power LED Remains Solid Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Power LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 WiFi LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 You Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Troubleshoot the Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Troubleshoot the DSL Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Internet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277 Obtain an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277 Troubleshoot PPPoE or PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Changes Are Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280 Troubleshoot the WiFi Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280 Troubleshoot Your Network Using the Ping Utility. . . . . . . . . . . . . . . . . . . . . . . 281 Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 Test the Path from Your Computer to a Remote Device. . . . . . . . . . . . . . . . 282 Appendix A

Supplemental Information Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Install and Access the Modem Router and Its Network 20 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Automatic Internet Setup You can use NETGEAR genie to set up the modem router automatically, or you can use the modem router’s web pages to set up the modem router manually. Automatic Internet setup with NETGEAR genie functions with both types of Internet service that the modem router supports: • DSL service. If you install your modem router for DSL service (the modem router supports ADSL and VDSL service), you can set up your modem router with NETGEAR genie, which launches the first time that you set up the Internet connection for your modem router. NETGEAR genie runs on any device with a web browser. For more information, see Set Up Your Modem Router for DSL Service on page

•

Cable or fiber service. If you install your modem router for cable or fiber service, you can set up your modem router with NETGEAR genie, which launches the first time that you set up the Internet connection for your modem router. NETGEAR genie runs on any device with a web browser. For more information, see Set Up Your Modem Router for Cable or Fiber Service on page

Note: After initial installation and setup, the NETGEAR genie Setup Wizard

is always accessible to assist you with setting up an installation with DSL service or an installation with cable or fiber service. For more information, see Use the Internet Setup Wizard After Initial Setup on page

Whether you install your modem router for DSL service or for cable or fiber service, you can

always use the modem router’s web pages to set up your modem router manually. Before you start the setup process, get your ISP information and make sure that the settings that are described here are specified for the computers and devices in the network. When your Internet service starts, your Internet service provider (ISP) typically gives you all the information that you need to connect to the Internet. For DSL service, you might need the following information to set up your modem router: • The ISP configuration information for your DSL account • ISP login name and password • Fixed or static IP address settings (special deployment by ISP; this setting is rare) If you cannot locate this information, ask your ISP to provide it. When your Internet connection is working, you no longer need to launch the ISP login program on your computer to access the Internet. When you start an Internet application, your modem router automatically logs you in.

Page 21

Page 22

Page 23

Page 24

Page 25

Page 26

Page 27

Page 28

Page 29

Page 30

Page 31

Page 32

Page 33

Page 34

Page 35

Page 36

Page 37

Page 38

Page 39

Page 40

Page 41

Page 42

Page 43

Page 44

Page 45

Page 46

Page 47

Page 48

Page 49

Page 50

Manage the Internet Settings Manually 50 AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Enter the ADSL settings as described in the following table.

Field Description Multiplexing Method Select LLC-BASED or VC-BASED, as indicated by your ISP. The multiplexing method can either be virtual circuit (VC) based or logical link control (LLC) based.

Vpi

Enter a number between 0 and 255 for the virtual circuit number for the virtual path identifier (VPI), as indicated by your ISP. If your ISP did not provide you with a VPI setting, leave the default setting (0). The VPI might be required not only for a VC-based connection but also for an LLC-based connection.

Vci

Enter a number between 32 and 65535 for the virtual circuit number for the virtual channel identifier (VCI), as indicated by your ISP. If your ISP did not provide you with a VCI setting, leave the default setting (35). The VCI might be required not only for a VC-based connection but also for an LLC-based connection. Use VLANID Select the Use VLANID check box and enter the VLAN ID, as indicated by your ISP. A VLAN ID might be required if you subscribe to both Internet service and IPTV service. If your ISP did not provide you with a VLAN ID, leave the Use VLANID check box cleared, which is the default setting. For information about setting up VLAN tag groups, see Set Up a Bridge for a VLAN Tag Group on page

Priority (802.1p)

If your ISP provided you with a VLAN ID and a priority value, enter the priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your ISP did not provide you with a priority value, leave the default setting (0). Bridge Mode (bind LAN4 to

Wan2)

This setting is an option that applies to the IPTV interface only. To bind LAN port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box. For more information, see Enable Bridge Mode for an IPTV Device on page

Account Name (If Required)

Enter the account name, as indicated by your ISP. This name might also be called the host name. If your ISP did not provide you with an account name or host name, leave this field blank. Domain Name (If Required) Enter the domain name, as indicated by your ISP. If your ISP did not provide you with a domain name, leave this field blank. Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your ISP assigned you for static IP address service. The gateway is the ISP router to which your modem router connects.

Page 51

Page 52

Page 53

Page 54

Page 55

Manage the Internet Settings Manually 55 AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Enter the ADSL settings as described in the following table.

Field Description Multiplexing Method Select LLC-BASED or VC-BASED, as indicated by your ISP. The multiplexing method can either be virtual circuit (VC) based or logical link control (LLC) based.

Vpi

Enter a number between 0 and 255 for the virtual circuit number for the virtual path identifier (VPI), as indicated by your ISP. If your ISP did not provide you with a VPI setting, leave the default setting (0). The VPI might be required not only for a VC-based connection but also for an LLC-based connection.

Vci

Enter a number between 32 and 65535 for the virtual circuit number for the virtual channel identifier (VCI), as indicated by your ISP. If your ISP did not provide you with a VCI setting, leave the default setting (35). The VCI might be required not only for a VC-based connection but also for an LLC-based connection. Use VLANID Select the Use VLANID check box and enter the VLAN ID, as indicated by your ISP. A VLAN ID might be required if you subscribe to both Internet service and IPTV service. If your ISP did not provide you with a VLAN ID, leave the Use VLANID check box cleared, which is the default setting. For information about setting up VLAN tag groups, see Set Up a Bridge for a VLAN Tag Group on page

Priority (802.1p)

If your ISP provided you with a VLAN ID and a priority value, enter the priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your ISP did not provide you with a priority value, leave the default setting (0). Bridge Mode (bind LAN4 to

Wan2)

This setting is an option that applies to the IPTV interface only. To bind LAN port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box. For more information, see Enable Bridge Mode for an IPTV Device on page

Encapsulation

Select the encapsulation, as indicated by your ISP: • PPPoE. Your Internet connection uses PPP over Ethernet. • PPPoA. Your Internet connection uses PPP over ATM. Login Enter the login name that you use to log in to your Internet service, as indicated by your ISP. This login name is often an email address. Password Enter the password that you use to log in to your Internet service, as indicated by your ISP. Service Name (If Required) Enter the service name that you use to log in to your Internet service, as indicated by your ISP. Often, a service name is not required. Note: This field does not display if your selection from the Encapsulation menu is PPPoA.

Page 56

Manage the Internet Settings Manually 56 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Connection Mode Select how the Internet connection functions: • Always On. Once the Internet connection is established, it remains on. This is the default setting. • Dial on Demand. When someone attempts to connect to the Internet, the Internet connection is established. When the idle time-out period expires, the Internet connection is terminated. • Manually Connect. You must connect to the Internet manually (see View, Renew, or Release a TCP/IP Internet Connection on page

232 or View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection on page

234). Idle Timeout (In Minutes) If you select Dial on Demand from the Connection Mode menu, enter the idle time-out period in minutes. The idle time-out specifies how long the modem router keeps the Internet connection active when no one on the network is using the Internet connection. The default is 5 minutes. To disable the idle time-out, enter 0. (When you disable the idle time-out, the connection is not terminated automatically). Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your ISP assigned you for static IP address service. The gateway is the ISP router to which your modem router connects. Domain Name Server (DNS) Address The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the modem router during login, select this option and enter the IP address of your ISP primary DNS server. If a secondary DNS server address is available, enter it also. NAT (Network Address Translation) NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NAT setting: • Enable. NAT is enabled. This is the default setting. Leave this setting if no reason to disable NAT exists. • Disable. NAT is disabled. Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened. They accept traffic only from the MAC address of that computer. This feature allows your modem router to use your computer’s MAC address (also called cloning). Use Default Address Use the default MAC address. Field Description

Page 57

Page 58

Page 59

Page 60

Page 61

Page 62

Page 63

Page 64

Page 65

Manage the Internet Settings Manually 65 AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Click the Apply button.

Your settings are saved.

Click the Test button to test your Internet connection.

Idle Timeout (In Minutes) If you select Dial on Demand from the Connection Mode menu, enter the idle time-out period in minutes. The idle time-out specifies how long the modem router keeps the Internet connection active when no one on the network is using the Internet connection. The default is 5 minutes. To disable the idle time-out, enter 0. (When you disable the idle time-out, the connection is not terminated automatically). Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your ISP assigned you for static IP address service. The gateway is the ISP router to which your modem router connects. Domain Name Server (DNS) Address The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the modem router during login, select this option and enter the IP address of your ISP primary DNS server. If a secondary DNS server address is available, enter it also. NAT (Network Address Translation) NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NAT setting: • Enable. NAT is enabled. This is the default setting. Leave this setting if no reason to disable NAT exists. • Disable. NAT is disabled. Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened. They accept traffic only from the MAC address of that computer. This feature allows your modem router to use your computer’s MAC address (also called cloning). Use Default Address Use the default MAC address. Use Computer MAC Address The modem router captures and uses the MAC address of the computer that you are now using. You must use the one computer that is registered by the ISP. Use This MAC Address Enter the MAC address that you want to use. By default, the field displays the MAC address of the Internet port. Field Description

Page 66

Page 67

Page 68

Page 69

Page 70

Page 71

Page 72

Page 73

Page 74

Manage the Internet Settings Manually 74 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Connection Mode Select how the Internet connection functions: • Always On. Once the Internet connection is established, it remains on. This is the default setting. • Dial on Demand. When someone attempts to connect to the Internet, the Internet connection is established. When the idle time-out period expires, the Internet connection is terminated. • Manually Connect. You must connect to the Internet manually (see View, Renew, or Release a TCP/IP Internet Connection on page

232 or View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection on page

234). Idle Timeout (In Minutes) If you select Dial on Demand from the Connection Mode menu, enter the idle time-out period in minutes. The idle time-out specifies how long the modem router keeps the Internet connection active when no one on the network is using the Internet connection. The default is 5 minutes. To disable the idle time-out, enter 0. (When you disable the idle time-out, the connection is not terminated automatically). Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your ISP assigned you for static IP address service. The gateway is the ISP router to which your modem router connects. Domain Name Server (DNS) Address The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the modem router during login, select this option and enter the IP address of your ISP primary DNS server. If a secondary DNS server address is available, enter it also. NAT (Network Address Translation) NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NAT setting: • Enable. NAT is enabled. This is the default setting. Leave this setting if no reason to disable NAT exists. • Disable. NAT is disabled. Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened. They accept traffic only from the MAC address of that computer. This feature allows your modem router to use your computer’s MAC address (also called cloning). Use Default Address Use the default MAC address. Field Description

Page 75

Page 76

Page 77

Page 78

Page 79

Page 80

Page 81

Page 82

Page 83

Page 84

Page 85

Page 86

Page 87

Page 88

Page 89

Page 90

Page 91

Page 92

Page 93

Page 94

Page 95

Page 96

Manage the WiFi Network Settings 96 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Security Options This information applies to the 2.4 GHz WiFi network. Note: NETGEAR recommends that you do not change your preset security settings (WPA2-PSK [AES]). If you must change the WiFi security, select one of the following WiFi security options for the modem router’s WiFi network: • None. An open WiFi network that does not provide any security. Any WiFi device can join the network. NETGEAR recommends that you do not use an open WiFi network. • WEP. Wired Equivalent Privacy (WEP) security is a legacy authentication and data encryption mode that is superseded by WPA-PSK and WPA2-PSK. The WEP option displays only if you select Up to 54 Mbps from the Mode menu. For information about configuring WEP, see Configure WEP Legacy WiFi Security on page

•

WPA2-PSK [AES]. This type of security is the default setting and enables WiFi devices that support WPA2 to join the modem router’s 2.4 GHz WiFi network. If you did not change the passphrase, the default passphrase displays. The default passphrase is printed on the product label (see Bottom Panel Product Label on page

15). WPA2 provides a secure connection but some older WiFi devices do not detect WPA2 and support only WPA. If your network includes such older devices, select WPA-PSK [TKIP] + WPA2-PSK [AES] security. NETGEAR recommends that you do not change the default passphrase. If you must change the passphrase, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the modem router’s WiFi network, a user must enter this passphrase. • WPA-PSK [TKIP] + WPA2-PSK [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the modem router’s 2.4 GHz WiFi network. However, WPA-PSK [TKIP] is less secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps. To use this type of security, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the modem router’s WiFi network, a user must enter this passphrase. • WPA/WPA2 Enterprise. This type of security requires that your WiFi network can access a RADIUS server. For information about configuring WPA/WPA2 Enterprise, see Configure WPA/WPA2 Enterprise WiFi Security on page

Wireless Network (5GHz 802.11a/n/ac)

Enable SSID Broadcast By default, the modem router broadcasts its SSID so that WiFi stations can detect the WiFi name (SSID) in their scanned network lists. To turn off the SSID broadcast, clear the Enable SSID Broadcast check box. Turning off the SSID broadcast provides additional WiFi security, but users must know the SSID to be able to join the WiFi network of the modem router. Enable Video Network If you want to stream high-definition video, select this check box. When this option is selected, the modem router uses video reliability algorithms to reduce jitter and packet loss during video presentations. If you do not stream videos, leave this check box cleared. Name (SSID) The SSID is the WiFi network name. If you did not change the SSID, the default SSID displays. The default SSID is also printed on the product label (see Bottom Panel Product Label on page

15). Note: NETGEAR recommends that you do not change the default SSID. If you must change the SSID, enter a 32-character (maximum), case-sensitive name in this field. Field Description

Page 97

Manage the WiFi Network Settings 97 AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Click the Apply button.

Your settings are saved. Channel From the Channel menu, select Auto for automatic channel selection or select an individual channel. The default channel depends on your selection from the Region menu. Note: In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers). If this situation occurs, experiment with different channels to see which one is the best. Note: If you use multiple WiFi access points (APs), reduce interference by selecting different channels for adjacent APs. NETGEAR recommends a channel spacing of four channels between adjacent APs. Mode From the Mode menu, select one of the following modes: • Up to 289 Mbps. Legacy mode. This mode allows 802.11ac, 802.11na, and 802.11a devices to join the network but limits 802.11ac and 802.11na devices to functioning at up to 289

Mbps. • Up to 600 Mbps. Neighbor-friendly mode for reduced interference with neighboring WiFi networks. This mode allows 802.11ac, 802.11na, and 802.11a devices to join the network, allows 802.11na devices to function at up to 600

Mbps, and limits 802.11ac devices to functioning at up to 600

Mbps. • Up to 1300 Mbps. Performance mode. This mode allows 802.11ac, 802.11na, and 802.11a devices to join the network and allows 802.11ac devices to function at up to 1300

Mbps. The default mode depends on your selection from the Region menu. Security Options This information applies to the 5 GHz WiFi network. Note: NETGEAR recommends that you do not change your preset security settings (WPA2-PSK [AES]). If you must change the WiFi security, select one of the following WiFi security options for the modem router’s WiFi network: • None. An open WiFi network that does not provide any security. Any WiFi device can join the network. NETGEAR recommends that you do not use an open WiFi network. • WPA2-PSK [AES]. This type of security is the default setting and enables WiFi devices that support WPA2 to join the modem router’s 2.4 GHz WiFi network. If you did not change the passphrase, the default passphrase displays. The default passphrase is printed on the product label (see Bottom Panel Product Label on page

15). WPA2 provides a secure connection but some older WiFi devices do not detect WPA2 and support only WPA. If your network includes such older devices, select WPA-PSK [TKIP] + WPA2-PSK [AES] security. NETGEAR recommends that you do not change the default passphrase. If you must change the passphrase, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the modem router’s WiFi network, a user must enter this passphrase. • WPA-PSK [TKIP] + WPA2-PSK [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the modem router’s 2.4 GHz WiFi network. However, WPA-PSK [TKIP] is less secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps. To use this type of security, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the modem router’s WiFi network, a user must enter this passphrase. • WPA/WPA2 Enterprise. This type of security requires that your WiFi network can access a RADIUS server. For information about configuring WPA/WPA2 Enterprise, see Configure WPA/WPA2 Enterprise WiFi Security on page

Field

Description

Page 98

Page 99

Page 100

Page 101

Page 102

Page 103

Page 104

Page 105

Page 106

Page 107

Manage the WiFi Network Settings 107 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Security Options - Profile If you want to change the WiFi security, select one of the following WiFi security options for the 2.4

GHz band of the guest WiFi network: • None. An open WiFi network that does not provide any security. Any WiFi device can join the 2.4

GHz band of the guest WiFi network. This is the default setting for the guest WiFi network. • WEP. Wired Equivalent Privacy (WEP) security is a legacy authentication and data encryption mode that is superseded by WPA-PSK and WPA2-PSK. The WEP option displays only if you configure the WiFi mode for the main WiFi network as Up to 54 Mbps in the 2.4 GHz band (see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page

93). For information about configuring WEP, see Configure WEP Legacy WiFi Security for the Guest WiFi Network on page

•

WPA2-PSK [AES]. WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA. Select WPA2 to allow 802.11n devices to connect to the 2.4

GHz band of the guest WiFi network at the fastest speed. If your network includes older devices that do not support WPA2, select WPA-PSK [TKIP] + WPA2-PSK [AES] security. To use WPA2 security, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the 2.4

GHz band of the guest WiFi network, a user must enter this passphrase. • WPA-PSK [TKIP] + WPA2-PSK [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the 2.4

GHz band of the guest WiFi network. However, WPA-PSK [TKIP] is less secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps. To use WPA + WPA2 security, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the 2.4

GHz band of the guest WiFi network, a user must enter this passphrase. Wireless Network (5GHz a/n/ac) - Profile Enable Guest Network By default, the guest WiFi network is disabled. To enable the guest WiFi network for the 5 GHz WiFi band, select the Enable Guest Network check box. Enable SSID Broadcast By default, the modem router broadcasts its SSID of the 5 GHz WiFi band so that WiFi stations can detect the WiFi name (SSID) in their scanned network lists. To turn off the SSID broadcast for the 5 GHz WiFi band for the guest WiFi network, clear the Enable SSID Broadcast check box. Allow guests to see each other and access my local network By default, WiFi clients that are connected to the 5 GHz WiFi band of the guest WiFi network cannot access WiFi devices or Ethernet devices that are connected to the main WiFi network. To allow access to the main WiFi network, select the Allow guests to see each other and access my local network check box. Guest Wireless Network Name

(Ssid)

The SSID is the 5 GHz WiFi band name. If you did not change the SSID, the default SSID displays, which is NETGEAR-5G-Guest. If you want to change the SSID in the 5 GHz WiFi band for the guest WiFi network, enter a 32-character (maximum), case-sensitive name in this field. Field Description

Page 108

Page 109

Page 110

Page 111

Page 112

Page 113

Page 114

Page 115

Page 116

Page 117

Page 118

Page 119

Page 120

Page 121

Page 122

Page 123

Page 124

Page 125

Page 126

Page 127

Page 128

Page 129

Page 130

Page 131

Page 132

Page 133

Page 134

Page 135

Page 136

Page 137

Page 138

Page 139

Page 140

Page 141

Page 142

Page 143

Page 144

Page 145

Page 146

Page 147

Page 148

Page 149

Page 150

Page 151

Page 152

Page 153

Page 154

Page 155

Page 156

Page 157

Page 158

Page 159

Page 160

Page 161

Page 162

Page 163

Share a Storage Device 163 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 By default, the name is readyshare.

In the Workgroup field, enter the name of the workgroup that the USB device or devices

are members of. By default, the name is WORKGROUP. The name works only in an operating system that supports NetBIOS, such as Microsoft Windows. If you are using a Windows workgroup rather than a domain, the workgroup name is displayed here.

Enable or disable access methods by selecting or clearing the corresponding check boxes

and specifying access to the storage device as described in the following table. Access Method Description Network Connection Enabled by default. You can type \\readyshare to access the storage device within your network. If you change the name in the Network Device Name field from readyshare to another name, the link changes accordingly.

Http

Enabled by default. You can type http://readyshare.routerlogin.net/shares to access the USB device within your network and download or upload files. In this URL, readyshare is the name that is specified in the Network/Device Name field. If you change the name in the Network Device Name field from readyshare to another name, the link changes accordingly. You can also click the link that is shown in the Link column. The fixed port is number is 80. HTTPS (via internet) Disabled by default. If you enable this feature, remote users can type https:/// to access the USB device over the Internet. is the external or public IP address that is assigned to the modem router (for example, 1.1.10.102). This feature supports file uploading only. The default port is number

443, which you can change.

Ftp

Enabled by default. You can type ftp://readyshare.routerlogin.net/shares to access the USB device within your network and download or upload files. In this URL, readyshare is the name that is specified in the Network/Device Name field. If you change the name in the Network Device Name field from readyshare to another name, the link changes accordingly. You can also click the link that is shown in the Link column. The fixed port is number is 21. FTP (via internet) Disabled by default. If you enable this feature, remote users can type ftp:///shares to access the USB device over the Internet and download or upload files. is the external or public IP address that is assigned to the modem router (for example, 1.1.10.102). The default port is number 21, which you can change. If you set up Dynamic DNS (see Set Up and Manage Dynamic DNS on page

174), you can also type a URL domain name. For example, if your domain name is MyName and you use the NETGEAR DDNS server, you can type ftp://MyName.mynetgear.com to access the USB device over the Internet and download or upload files.

Click the Apply button.

Your settings are saved.

Page 164

Page 165

Page 166

Page 167

Page 168

Page 169

Page 170

Page 171

Page 172

Page 173

Page 174

Page 175

Page 176

Page 177

Page 178

Page 179

Page 180

Page 181

Page 182

Page 183

Page 184

Page 185

Page 186

Page 187

Page 188

Page 189

Page 190

Page 191

Page 192

Page 193

Page 194

Page 195

Page 196

Page 197

Page 198

Page 199

Page 200

Manage the WAN and LAN Network Settings 200 AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Click the Apply button.

Your settings are saved. Enable Bridge Mode for an IPTV Device The modem router provides one physical DSL WAN interface and one physical Ethernet WAN interface; either one or the other is enabled for Internet service. Whichever physical WAN interface is enabled, it can be divided into two virtual interfaces: the Internet interface and the IPTV interface. This section refers to these virtual interfaces. (For information about changing the physical WAN interfaces, see Change the Physical WAN Connection Preference on page

194.) The modem router uses the virtual Internet interface for regular Internet service. Some devices, such as an IPTV, cannot function behind the modem router’s network address translation (NAT) service or firewall. In such a situation, the modem router can use the virtual IPTV interface for Internet Protocol television (IPTV) service. By default, the virtual Internet interface is enabled and the virtual IPTV interface is disabled. In most cases, if you are not subscribed to IPTV service, you do not need to enable the virtual IPTV interface. Based on what your Internet service provider (ISP) requires, for a device such as an IPTV to connect to the ISP’s network directly, you can enable the bridge between the device and the modem router’s virtual IPTV interface. In bridge mode, the LAN 4 port on the back panel of the modem router is bound to the virtual IPTV interface. In bridge mode, you must connect the device to LAN port 4. If your ISP provides IPTV service in addition to regular Internet service and you are subscribed to IPTV, you might need to configure and enable the IPTV virtual interface. You might also need to configure one or more VLANs and set up a bridge: • For information about configuring VLANs, see Enable and Configure a VLAN on page

•

For information about setting up a bridge, see Set Up a Bridge for a Port Group or VLAN Tag Group on page

196 For information about enabling and configuring the virtual IPTV interface, see one of the following sections: • Manually Set Up an ADSL Internet Connection on page

47 • Manually Set Up a VDSL Internet Connection on page

57 • Manually Set Up a Cable of Fiber Internet Connection on page

66  To enable bridge mode for an IPTV device:

Launch a web browser from a computer or WiFi device that is connected to the network.

Type http://www.routerlogin.net.

A login window opens.

Enter the modem router user name and password.

Page 201

Page 202

Page 203

Page 204

Page 205

Page 206

Page 207

Page 208

Page 209

Page 210

Page 211

Page 212

Page 213

Page 214

Page 215

Page 216

Page 217

Page 218

Page 219

Page 220

Page 221

Page 222

Page 223

Page 224

Page 225

Page 226

Page 227

Page 228

Manage the Modem Router and Monitor the Traffic 228 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 GUI Language Version The version of the modem router firmware. If you upgrade the firmware on modem router, the version changes. LAN Port The settings of the LAN port. For information about how to configure the LAN settings, see Manage the Modem Router’s LAN IP Address Settings on page

205 and Disable the Built-In DHCP Server on page

MAC Address

The Media Access Control (MAC) address. This address is the unique physical address that is assigned to the Ethernet LAN port. IP Address The IP address that the Ethernet LAN port uses. The default IP address is 192.168.0.1.

Dhcp

Displays whether the DHCP server of the modem router is enabled for devices that are attached to the LAN. Internet Port The settings of Internet port. The Internet connection can run through the DSL port with ADSL or VDSL service or through the WAN Ethernet port with cable or fiber service. For information about how to configure the Internet settings, see one of the following sections: • Set Up Your Modem Router for DSL Service on page

21 • Set Up Your Modem Router for Cable or Fiber Service on page

29 • Manually Set Up an ADSL Internet Connection on page

47 • Manually Set Up a VDSL Internet Connection on page

57 • Manually Set Up a Cable of Fiber Internet Connection on page

66 MAC Address The Media Access Control (MAC) address. This address is the unique physical address that is assigned to the Internet port. IP Address The IP address that the Internet port uses. If this field does not display an address or displays 0.0.0.0 as the address, the modem router is not connected to the Internet. Connection The type of Internet connection, which can be a PPPoE connection, PPPoA connection, fixed IP address connection, or DHCP connection. IP Subnet Mask The IP subnet mask that the Internet port uses. Domain Name Server The IP address of the Domain Name System (DNS) server that the Internet uses. Wireless Settings (2.4GHz) The settings of the WiFi port for the 2.4 GHz band of the main network. For information about how to configure the settings of the main network, see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page

93, Control the WiFi Radios on page

110, and Manage Advanced WiFi Features on page

Name (SSID)

The WiFi network name for the 2.4 GHz band of the main network. Region The location (country). Channel The channel that the 2.4 GHz band of the main network uses. Mode The WiFi mode in which the 2.4 GHz band operates for both the main network and the guest network. Field Description

Page 229

Manage the Modem Router and Monitor the Traffic 229 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Wireless AP Displays whether the 2.4 GHz band of the main network is enabled. If the 2.4

GHz band is disabled but the 5 GHz band is enabled, the WiFi LED on the front of the modem router lights blue. If both radios are off, the WiFi LED is off. Broadcast Name Displays whether the 2.4 GHz band of the main network broadcasts its SSID. Wi-Fi Protected Setup Displays whether the modem router keeps its existing WiFi settings when you use WPS to connect a device to the 2.4 GHz band of the main network: • Configured. The modem router keeps its existing WiFi settings. This is the default setting. • Not configured. The modem router generates a random SSID and passphrase and changes the security mode to WPA/WPA2-PSK mixed mode. For more information, see Manage the WPS Settings on page

Wireless Settings (5GHz)

The settings of the WiFi port for the 5 GHz band of the main network. For information about how to configure the settings of the main network, see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page

93, Control the WiFi Radios on page

110, and Manage Advanced WiFi Features on page

Name (SSID)

The WiFi network name for the 5 GHz band of the main network. Region The location (country). Channel The channel that the 5 GHz band of the main network uses. Mode The WiFi mode in which the 5 GHz band operates for both the main network and the guest network. Wireless AP Displays whether the 5 GHz band of the main network is enabled. If the 5 GHz band is disabled but the 2.4 GHz band is enabled, the WiFi LED on the front of the modem router lights blue. If both radios are off, the WiFi LED is off. Broadcast Name Displays whether the 5 GHz band of the main network broadcasts its SSID. Wi-Fi Protected Setup Displays whether the modem router keeps its existing WiFi settings when you use WPS to connect a device to the 5 GHz band of the main network: • Configured. The modem router keeps its existing WiFi settings. This is the default setting. • Not configured. The modem router generates a random SSID and passphrase and changes the security mode to WPA/WPA2-PSK mixed mode. For more information, see Manage the WPS Settings on page

Guest Network (2.4 GHz)

The settings of the WiFi port for the 2.4 GHz band of the guest network. For information about how to configure the settings of the guest network, see Manage the Basic WiFi Settings and WiFi Security of the Guest Network on page

Name (SSID)

The WiFi network name for the 2.4 GHz band of the guest network. Field Description

Page 230

Page 231

Page 232

Page 233

Page 234

Page 235

Page 236

Page 237

Page 238

Page 239

Page 240

Page 241

Page 242

Page 243

Page 244

Page 245

Page 246

Manage the Modem Router and Monitor the Traffic 246 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Select one of the following radio buttons and configure the options accordingly: • To allow access from a single IP address on the Internet, select the Only This Computer radio button. Enter the IP address to be allowed access. • To allow access from a range of IP addresses on the Internet, select the IP Address Range radio button. Enter a beginning and ending IP address to define the allowed range. • To allow access from any IP address on the Internet, select the Everyone radio button. This radio button is selected by default.

Specify the port number for accessing the web management interface.

The default port number is 8443, which is a common alternate for HTTPS. For greater security, enter a custom port number for the remote web management interface. Choose a number from 1024 to 65535, but do not use the number of any common service port.

Click the Apply button.

Your settings are saved.  To use remote access:

Launch a web browser on a computer that is not on your home network.

Enter your modem router’s WAN IP address into your browser’s address or location field

followed by a colon (:) and the custom port number. For example, if your external address is 100.168.110.147 and you use port number 8443, enter https://100.168.110.147:8443 in your browser. Remotely Access the Modem Router Using the genie App The genie app allows you to remotely access the modem router and change its key settings using the genie app that is installed on a computer or mobile device. Before you can use the remote genie feature, you must update your rmodem router’s firmware to the latest firmware and download the latest genie app for your computers or mobile device. To download the latest genie app for your computer or mobile device, visit www.NETGEAR.com/genie. For more information about how to set up remote access using the genie app, visit http://kb.netgear.com/app/answers/detail/a_id/26253/. Configure the Modem Router as a DSL Modem Only By default, the modem router functions both as a modem and a router. You can change the operation mode to a mode in which the modem router functions as a DSL modem only with the routing, firewall, wireless support, and traffic meter features disabled. A typical use of such a mode is when the modem router is used for DSL connectivity only behind a router, firewall, or security device manager that provides routing, firewall, wireless support, and traffic meter features.

Page 247

Page 248

Page 249

Page 250

Page 251

Page 252

Page 253

Page 254

Page 255

Page 256

Page 257

Page 258

Page 259

Page 260

Page 261

Page 262

Page 263

Page 264

Page 265

Page 266

Page 267

Page 268

Page 269

Page 270

Page 271

Page 272

Page 273

Troubleshooting 273 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 Quick Tips for Troubleshooting The following table includes tips for troubleshooting some common problems. Table 4. Quick tips for troubleshooting Problem Possible Solution Your network is unresponsive or does not function normally. Restart your network:

Turn off and unplug the DSL, cable, or fiber modem.

Turn off the modem router.

Plug in the DSL, cable, or fiber modem and turn it on. Wait two minutes.

Turn on the modem router and wait two minutes.

If network problems still occur, make sure that your ISP does not require you to use the MAC address of the computer that was used to initially register the ISP account. If your ISP does require that you do this, you must change the modem router MAC address that the modem router uses. For more information, see one of the following sections: • Manually Set Up an ADSL Internet Connection on page

47 • Manually Set Up a VDSL Internet Connection on page

57 • Manually Set Up a Cable of Fiber Internet Connection on page

66 Your cannot connect over an Ethernet cable to the modem router. • Make sure that the Ethernet cables are securely plugged in. • Make sure that your computer or device does not use a static IP address but is configured to receive an IP address automatically with DHCP. (For most devices, DHCP is the default setting.) You cannot connect over WiFi to the modem router. • Make sure that the WiFi settings in your WiFi device and modem router match exactly. For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the modem router and WiFi computer must match exactly. The default SSID and password are on the product label (see Bottom Panel Product Label on page

15). • Make sure that your WiFi device supports the security that you are using for your WiFi network (WEP, WPA, or WPA2). For information about WiFi security settings, see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page

•

Make sure that the modem router is not too far from your WiFi device or too close:

Move your WiFi device near the modem router but at least 6 feet

(1.8

meters) away and see if the signal strength improves.

Make sure that the WiFi signal is not blocked by objects between the

modem router and your WiFi device. • Make sure that the WiFi LED on the modem router is not off. If this LED is off, both WiFi radios might be disabled. For more information about the WiFi radios, see Control the WiFi Radios on page

110.

Page 274

Page 275

Troubleshooting 275 AC1600 WiFi VDSL/ADSL Modem Router Model D6400 If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. Power LED Is Off If the Power LED and other LEDs remain off when you turn on the modem router, do the following: • Check that the Power On/Off button on the back is in the on position, that is, it is pushed in. • Check that the power cord is correctly connected to your modem router and that the power supply adapter is correctly connected to a functioning power outlet. • Check that you are using the 12 VDC 2.5A power adapter that NETGEAR supplied for this product. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. WiFi LED Is Off If the WiFi LED stays off , check to see if both radios on the modem router are disabled (see Control the WiFi Radios on page

110). By default, both radios are enabled and the WiFi LED lights solid blue. You Cannot Log In to the Modem Router If you are unable to log in to the modem router from a computer on your local network and use the modem router’s web pages, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the modem router. • If the computer is set to a static or fixed IP address (this setting is uncommon), either change the computer to obtain an IP address automatically from the modem router through DHCP, or change the IP address of the computer to a static or fixed IP address in the 192.168.0.2–192.168.0.254 range. • Make sure that your computer can reach the modem router’s DHCP server. Recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the modem router and reboot your computer. • If your modem router’s IP address was changed and you do not know the current IP address, use an IP scanner application to detect the IP address. If you still cannot find the IP address, clear the modem router’s configuration to factory defaults. This sets the modem router’s IP address to 192.168.0.1. For more information, see Return the Modem Router to Its Factory Default Settings on page

224 and Factory Settings on page

284.

Page 276