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Common Questions
28 totalHow do I set up my Netgear Nighthawk router for the first time?
First, unpack the router and extend the antennas. Connect the modem to the yellow Internet port using an Ethernet cable, plug in the power adapter, and press the Power On/Off button. When the Power LED lights solid white, the router is ready. Then launch a web browser, go to http://www.routerlogin.net, and follow the onscreen instructions for automatic setup, which takes about 15 minutes to complete. (Page 20-21)
What do the LED lights on my Nighthawk router mean?
The Power LED indicates the router status: solid amber means starting, blinking amber means firmware is upgrading, and solid white means the router is ready. The Internet LED shows connection status—solid white indicates a ready connection, and blinking white means traffic is being sent or received. The WiFi LEDs work similarly for the 2.4 GHz and 5 GHz radios, showing solid white when operating and blinking white during data transfer. (Page 11-13)
How do I reset my Nighthawk router to factory settings?
Press and hold the Reset button on the rear panel for at least 10 seconds until the Power LED blinks white, which indicates the router has returned to its factory settings. You will need to reconfigure all your network settings after a factory reset. (Page 14, 111)
How can I connect my device to the Nighthawk router using WiFi?
Make sure the router is powered on with its Power LED lit. On your computer or WiFi device, find and select the WiFi network name (SSID) listed on the router label. Join the network and enter the WiFi password, which is also printed on the router label. Your device will then connect to the WiFi network. (Page 19)
How do I log in to my Netgear Nighthawk router settings?
Launch a web browser from a device connected to the router's network and enter http://www.routerlogin.net (you can also use http://www.routerlogin.com or http://192.168.1.1). A login window will open where you enter the username 'admin' and the password you created during initial setup. The credentials are case-sensitive. (Page 22)
What are the WiFi network name and password for my Nighthawk router?
The WiFi network name (SSID) and password are printed on the router label, which is located on the bottom of the device. This preset information allows you to connect to the router's WiFi network without needing to configure anything initially. (Page 15)
Show 22 more questions
How do I use WPS to connect a device to my Nighthawk router?
What is the best way to position my Netgear Nighthawk router for WiFi coverage?
How do I block websites or internet services on my Nighthawk router?
How do I install the Nighthawk app to manage my router?
Where can I find the regulatory compliance information before setting up my router?
How do I access and log into my router?
How do I optimize my internet streaming on this router?
What is the model number and release date of the Nighthawk AC1900 router?
What are the different ways to connect to my Nighthawk router?
What should I do with the router antennas during setup?
Can I set up a guest WiFi network on my Nighthawk router?
Where can I get support and register my Netgear product?
How do I change my WiFi password or security settings?
How do I block internet sites and control access to my network?
What should I do before connecting the power supply to my router?
How do I access my router using a web browser?
How do I change the WiFi password or security settings?
What should I do if I need to optimize my internet streaming?
Where can I find information about extending my router's antennas?
How do I register my Netgear Nighthawk Router?
Can I manage my router with a mobile app?
How can I block access to websites on my network?
Full Manual
186 pages
User Manual Nighthawk AC1900 Smart WiFi Router Model R7000 NETGEAR, Inc. 350 E. Plumeria Drive January 2019 San Jose, CA 95134, USA 202-11973-01
Support Thank you for purchasing this NETGEAR product. You can visit https://www.netgear.com/support/ to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Compliance and Conformity For regulatory compliance information including the EU Declaration of Conformity, visit https://www.netgear.com/about/regulatory/. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. 2 Nighthawk AC1900 Smart WiFi Router
Contents Chapter 1 Hardware Setup Unpack Your Router...........................................................................10 Top Panel LEDs and Buttons.............................................................11 Rear Panel............................................................................................14 Extend the Antennas..........................................................................15 Router Label........................................................................................15 Position Your Router...........................................................................16 Cable Your Router..............................................................................17 Chapter 2 Connect to the Network and Access the Router Connect to the Network....................................................................19 Wired Connection..........................................................................19 WiFi Connection.............................................................................19 WiFi Connection Using WPS........................................................19 Types of Logins...................................................................................20 Use a Web Browser to Access the Router.......................................20 Automatic Internet Setup..............................................................20 Log In to the Router.......................................................................22 Install and Manage Your Router With the Nighthawk App...........22 Change the Language.......................................................................23 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard..........................................................25 Manually Set Up the Internet Connection.......................................25 Specify an Internet Connection Without a Login.......................25 Specify an Internet Connection That Uses a Login....................27 Specify IPv6 Internet Connections....................................................28 Requirements for Entering IPv6 Addresses................................29 Use Auto Detect for an IPv6 Internet Connection......................29 Set Up an IPv6 6to4 Tunnel Internet Connection......................30 Set Up an IPv6 Pass Through Internet Connection....................32 Set Up an IPv6 Fixed Internet Connection..................................32 Set Up an IPv6 DHCP Internet Connection.................................34 Set Up an IPv6 PPPoE Internet Connection................................35 Use Auto Config for an IPv6 Internet Connection.....................37 Set Up an IPv6 6rd Internet Connection.....................................38 3
Manage the MTU Size........................................................................40 MTU Concepts................................................................................40 Change the MTU Size....................................................................42 Chapter 4 Control Access to the Internet Allow or Block Access to Your Network..........................................44 Use Keywords to Block Internet Sites...............................................45 Block Services From the Internet......................................................47 Delete Keywords From the Blocked List..........................................48 Avoid Blocking on a Trusted Computer..........................................48 Manage Network Access Control Lists............................................49 Schedule When to Block Internet Sites and Services.....................50 Set Up Security Event Email Notifications.......................................51 Chapter 5 Optimize Performance Optimize Internet Streaming With Dynamic QoS..........................54 Enable Advanced QoS and Manually Set Up QoS Rules..........54 Add a QoS Rule by Service...........................................................55 Add a QoS Rule by Device...........................................................55 Add a QoS Rule by LAN pot.........................................................56 Edit a QoS Rule..............................................................................57 Delete a QoS Rule..........................................................................58 Delete All QoS Rules.....................................................................58 Enable Dynamic QoS.....................................................................59 Enable or Disable the Automatic QoS Database Update.........60 Improve Network Connections With Universal Plug-N-Play.........61 Manage Wi-Fi Multimedia Quality of Service..................................62 Enable or Disable Smart Connect....................................................63 Chapter 6 Manage Network Settings View or Change WAN Settings.........................................................65 Set Up a Default DMZ Server............................................................66 Change the Router’s Device Name..................................................67 Change the LAN TCP/IP Settings.....................................................67 Specify the IP Addresses That the Router Assigns.........................69 Disable the DHCP Server Feature in the Router.............................70 Manage Reserved LAN IP Addresses...............................................71 Reserve an IP Address...................................................................71 Edit a Reserved IP Address...........................................................72 Delete a Reserved IP Address Entry............................................72 Use the WPS Wizard for WiFi Connections.....................................73 Specify Basic WiFi Settings................................................................74 Change the WiFi Mbps Settings.......................................................75 Change the WiFi Password or the WiFi Security............................77 4 Nighthawk AC1900 Smart WiFi Router Model R7000
Set Up a Guest WiFi Network............................................................78 Control the WiFi Radios.....................................................................80 Use the WiFi On/Off Button..........................................................81 Enable or Disable the WiFi Radios...............................................81 Set Up a WiFi Schedule......................................................................81 Specify WPS Settings..........................................................................82 Set Up the Router as a WiFi Access Point........................................83 Set Up the Router in Bridge Mode...................................................84 Set Up the Router as a WiFi Repeater..............................................86 Set Up a Bridge for a Port Group or VLAN Tag Group..................87 Set Up a Bridge for a Port Group.................................................87 Set Up a Bridge for a VLAN Tag Group......................................88 Custom Static Routes.........................................................................90 Set Up a Static Route.....................................................................91 Edit a Static Route..........................................................................92 Delete a Static Route.....................................................................93 Chapter 7 Manage Your Router Update the Router Firmware.............................................................95 Check for New Firmware and Update the Router......................95 Manually Upload Firmware to the Router...................................96 Change the admin Password............................................................97 Enable admin Password Recovery...................................................97 Recover the admin Password............................................................98 View Information About the Router and the Internet and WiFi Settings................................................................................................99 Display Internet Port Statistics........................................................100 Check the Internet Connection Status...........................................101 View and Manage Logs of Router Activity.....................................102 View Devices Currently on the Network........................................103 Monitor Internet Traffic....................................................................103 Manage the Router Configuration File..........................................105 Back Up Settings..........................................................................105 Erase the Settings........................................................................105 Restore Configuration Settings..................................................106 Remote Access.................................................................................107 Set Up Remote Management.....................................................107 Use Remote Access.....................................................................108 Remotely Access Your Router Using the Nighthawk App...........108 Disable LED Blinking or Turn Off LEDs..........................................109 Set Your Time Zone..........................................................................109 Change the NTP Server...................................................................110 Return the Router to Its Factory Default Settings.........................111 Use the Reset Button...................................................................111 5 Nighthawk AC1900 Smart WiFi Router Model R7000
Erase the Settings........................................................................111 Chapter 8 Share USB Storage Devices Attached to the Router USB Device Requirements..............................................................114 Connect a USB Storage Device to the Router..............................114 Access a Storage Device Connected to the Router From a Windows-Based Computer.............................................................115 Map a USB Device to a Windows Network Drive.........................115 Access a Storage Device That Is Connected to the Router From a Mac.....................................................................................................116 Back Up Windows-Based Computers With ReadySHARE Vault..117 Back Up Mac Computers With Time Machine..............................117 Set Up a USB Hard Drive on a Mac............................................118 Prepare to Back Up a Large Amount of Data...........................119 Use Time Machine to Back Up Onto a USB Hard Disk............119 Enable FTP Access Within Your Network......................................121 View or Change Network Folders on a Storage Device..............121 Add a Network Folder on a USB Storage Device.........................122 Edit a Network Folder on a USB Storage Device.........................123 Set Up NETGEAR Downloader.......................................................124 Download Files Using NETGEAR Downloader........................124 Set Up Email Notifications for NETGEAR Downloader...........125 Change the NETGEAR Downloader Settings...........................126 Manage NETGEAR Downloader Tasks.....................................127 Safely Remove a USB Storage Device...........................................127 Chapter 9 Use Dynamic DNS to Access USB Storage Devices Through the Internet Set Up and Manage Dynamic DNS................................................130 Set Up FTP Access Through the Internet......................................130 Your Personal FTP Server................................................................131 Set Up Your Personal FTP Server...............................................131 Set Up a New Dynamic DNS Account.......................................132 Specify a DNS Account That You Already Created.................132 Change the Dynamic DNS Settings...........................................133 Access USB Storage Devices Through the Internet.....................135 Remotely Access a USB Device Using ReadyCLOUD..................135 Create a ReadyCLOUD Account................................................135 Register Your Router With ReadyCLOUD.................................136 Chapter 10 Use the Router as a Media Server Specify ReadyDLNA Media Server Settings..................................139 Play Music From a Storage Device With iTunes Server...............140 Set Up the Router’s iTunes Server With iTunes........................140 6 Nighthawk AC1900 Smart WiFi Router Model R7000
Set Up the Router’s iTunes Server With the Remote App......141 Set Up the Router to Work With TiVo............................................142 Change the NTP Server...................................................................143 Chapter 11 Share a USB Printer Install the Printer Driver and Cable the Printer.............................146 Download the ReadySHARE Printer Utility....................................146 Install the ReadySHARE Printer Utility............................................146 Print Using the NETGEAR USB Control Center............................147 Chapter 12 Use VPN to Access Your Network Set Up a VPN Connection...............................................................150 Specify VPN Service in the Router..................................................150 Install OpenVPN Software...............................................................151 Install OpenVPN Software on Your Windows Computer.......151 Install OpenVPN Software on Your Mac Computer................154 Install OpenVPN Software on an iOS Device...........................155 Install OpenVPN Software on an Android Device...................155 Use a VPN Tunnel on Your Windows Computer..........................156 Use VPN to Access the Router’s USB Device and Media............158 Use VPN to Access Your Internet Service at Home......................158 Set Up VPN Client Internet Access in the Router.....................159 Block VPN Client Internet Access in the Router.......................159 Use a VPN Tunnel to Access Your Internet Service at Home..160 Chapter 13 Manage Port Forwarding and Port Triggering Manage Port Forwarding to a Local Server..................................163 Set Up Port Forwarding to a Local Server.................................163 Add a Custom Port Forwarding Service...................................164 Edit a Port Forwarding Service...................................................165 Delete a Port Forwarding Entry..................................................166 Application Example: Make a Local Web Server Public.........166 How the Router Implements the Port Forwarding Rule..........167 Port Triggering.................................................................................167 Add a Port Triggering Service....................................................168 Enable Port Triggering................................................................169 Application Example: Port Triggering for Internet Relay Chat port triggering......................................................................................169 Chapter 14 Troubleshooting Quick Tips..........................................................................................172 Sequence to Restart Your Network...........................................172 Check Ethernet Cable Connections..........................................172 WiFi Settings.................................................................................172 7 Nighthawk AC1900 Smart WiFi Router Model R7000
Network Settings..........................................................................172 Troubleshoot With the LEDs...........................................................173 Standard LED Behavior When the Router Is Powered On......173 Power LED Is Off or Blinking......................................................173 LEDs Never Turn Off....................................................................173 Internet or Ethernet Port LEDs Are Off......................................174 WiFi LED Is Off.............................................................................174 You Cannot Log In to the Router....................................................174 You Cannot Access the Internet.....................................................175 Troubleshoot Internet Browsing.....................................................176 Changes Are Not Saved..................................................................177 Troubleshoot WiFi Connectivity.....................................................177 Troubleshoot Your Network Using the Ping Utility......................178 Test the LAN Path to Your Router..............................................178 Test the Path From a Windows-Based Computer to a Remote Device............................................................................................179 Chapter 15 Supplemental Information Factory Settings................................................................................182 Technical Specifications..................................................................185 8 Nighthawk AC1900 Smart WiFi Router Model R7000
1 Hardware Setup This chapter contains the following sections: • Unpack Your Router • Top Panel LEDs and Buttons • Rear Panel • Extend the Antennas • Router Label • Position Your Router • Cable Your Router For more information about the topics covered in this manual, visit the support website at netgear.com/support. 9
Unpack Your Router Your package contains the router, the power adapter, and an Ethernet cable. Figure 1. Package contents User Manual 10 Hardware Setup Nighthawk AC1900 Smart WiFi Router Model R7000
Top Panel LEDs and Buttons The status LEDs and two buttons are located on the top panel of the router. Figure 2. Top view Table 1. LED descriptions Description LED and Button Solid amber. The router is starting. Blinking amber. The firmware is upgrading, or the Reset button was pressed. Solid white. The router is ready. Blinking white. The firmware is corrupted. Off. Power is not supplied to the router. Power LED Solid white. The Internet connection is ready. Solid amber. The router has detected an Ethernet cable connection to the modem. Blinking white. The port is sending or receiving traffic. Off. No Ethernet cable is connected between the router and the modem. Internet LED User Manual 11 Hardware Setup Nighthawk AC1900 Smart WiFi Router Model R7000
Table 1. LED descriptions (Continued) Description LED and Button Solid white. The 2.4 GHz WiFi radio is operating. Blinking white. The router is sending or receiving WiFi traffic. Off. The 2.4 GHz WiFi radio is off. 2.4 GHz WiFi LED Solid white. The 5 GHz WiFi radio is operating. Blinking white. The router is sending or receiving WiFi traffic. Off. The 5 GHz WiFi radio is off. 5 GHz WiFi LED The USB port 1 LED is for the USB 3.0 port on the front panel:
Table 1. LED descriptions (Continued) Description LED and Button Pressing the WiFi button for two seconds turns the 2.4 Ghz and 5 GHz WiFi LEDs and WiFi radios on and off. If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and you cannot use WiFi to connect to the router. WiFi LED Pressing the WPS button lets your WPS-enabled device join your router's WiFi network without typing the WiFi password. The WPS LED blinks white during the WPS process and then lights solid white when the WPS-enabled device connects to your router's WiFi network.
Wps Led
Note: If the LED On/Off switch on the rear panel is moved to the Off position, all the LEDs except the Power LED are turned off. User Manual 13 Hardware Setup Nighthawk AC1900 Smart WiFi Router Model R7000Rear Panel The following figure shows the rear panel connectors and buttons. Figure 3. Rear panel Viewed from left to right, the rear panel contains the following components: • Reset button. Pressing the Reset button resets the router. If the Reset button is pressed for at least 10 seconds and the Power LED blinks white, the router returns to its factory settings. For information about the factory settings, see Factory Settings on page ?. • Ethernet ports. Four Gigabit Ethernet RJ-45 LAN ports. Use these ports to connect the router to LAN devices. • Internet port. One Gigabit Ethernet RJ-45 WAN port to connect the router to an Internet modem such as a cable modem or DLS modem. • USB 2.0 port. Use this USB port to connect a USB storage device. A USB 3.0 port is located on the front of the router. • Power On/Off button. Press the Power On/Off button to provide power to the router. • Power connector. Connect the power adapter that came in the product package to the power connector. User Manual 14 Hardware Setup Nighthawk AC1900 Smart WiFi Router Model R7000
Extend the Antennas Before you install your router, extend the antennas as shown in the following figure. Figure 4. Position the antennas Router Label The router label shows the login information, WiFi Network Name (SSID), network key (password), serial number, and MAC address. Figure 5. Router label User Manual 15 Hardware Setup Nighthawk AC1900 Smart WiFi Router Model R7000
Position Your Router The router lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your router. In addition, position your router according to the following guidelines: • Place your router near the center of the area where your computers and other devices operate, and within line of sight to your WiFi devices. • Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers. • Place the router in an elevated location, minimizing the number walls and ceilings between the router and your other devices. • Place the router away from electrical devices such as these:
WiFi access points are routers, repeaters, WiFi range extenders, and any other device that emits a WiFi signal for network access. Cable Your Router Power on your router and connect it to a modem. Figure 6. Cable your router To cable your router:
2 Connect to the Network and Access the Router You can connect to the router’s WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: • Connect to the Network • Types of Logins • Use a Web Browser to Access the Router • Install and Manage Your Router With the Nighthawk App • Change the Language 18
Connect to the Network You can connect to the router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN). To connect your computer to the router with an Ethernet cable:
If you cannot locate this information, ask your ISP to provide it. When your Internet connection is working, you no longer need to launch the ISP login program on your computer to access the Internet. When you start an Internet application, your router automatically logs you in. The NETGEAR installation assistant runs on any device with a web browser. Installation and basic setup takes about 15 minutes to complete. To automatically set up your router:
c. Read You Cannot Access the Internet on page 175. If problems persist, register your NETGEAR product and contact NETGEAR Technical Support. When the router connects to the Internet, you are prompted to download and install the free ReadySHARE Vault app. Log In to the Router When you first connect to your router and launch a web browser, the browser automatically displays the router web interface. If you want to view or change settings for the router later, you can use a browser to log in to the router web interface. To log in to the router:
Your router’s WiFi network name (SSID) and network key (password) are on the router label.
3 Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow your router to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings. This chapter contains the following sections: • Use the Internet Setup Wizard • Manually Set Up the Internet Connection • Specify IPv6 Internet Connections • Manage the MTU Size 24
Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the pages that display the first time you connect to your router to set it up. To use the Setup Wizard:
The page adjusts. The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.
To set up an IPv6 Internet connection by using a 6to4 tunnel:
prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.
mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that are assigned for use within the service provider’s network. This mapping allows for automatic determination of IPv4 tunnel endpoints from IPv6 prefixes, allowing stateless operation of 6rd. With a 6rd tunnel configuration, the router follows the RFC5969 standard, supporting two ways to establish a 6rd tunnel IPv6 WAN connection: • Auto Detect mode. In IPv6 Auto Detect mode, when the router receives option 212 from the DHCPv4 option, autodetect selects the IPv6 as 6rd tunnel setting. The router uses the 6rd option information to establish the 6rd connection. • Manual mode. Select 6rd Tunnel. If the router receives option 212, the fields are automatically completed. Otherwise, you must enter the 6rd settings. To set up an IPv6 6rd Internet connection:
The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: • You experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends changing the MTU setting. For example, if a secure website does not open, or displays only part of a web page, you might need to change the MTU. • You use VPN and experience severe performance problems. • You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems. Note: An incorrect MTU setting can cause Internet communication problems. For example, you might not be able to access certain websites, frames within websites, secure login pages, or FTP or POP servers. If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away. The following table describes common MTU sizes and applications. Table 2. Common MTU sizes Application
Mtu
The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers, adapters, and switches. 1500 Used in PPPoE environments. 1492 Maximum size to use for pinging. (Larger packets are fragmented.) 1472 Used in some DHCP environments. 1468 User Manual 41 Specify Your Internet Settings Nighthawk AC1900 Smart WiFi Router Model R7000Table 2. Common MTU sizes (Continued) Application
Mtu
Used in PPPoA environments. 1458 Used in PPTP environments or with VPN. 1436 Change the MTU Size To change the MTU size:4 Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Allow or Block Access to Your Network • Use Keywords to Block Internet Sites • Manage Network Access Control Lists • Schedule When to Block Internet Sites and Services • Set Up Security Event Email Notifications 43
Allow or Block Access to Your Network You can use access control to block or allow access to your network. To set up access control:
• Enter a period (.) to block all Internet browsing access.
Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services:
To specify a trusted computer:
Set Up Security Event Email Notifications The router can email you its logs of router activity. The log records router activity and security events such as attempts to access blocked sites or services. To set up email notifications:
5 Optimize Performance This chapter contains the following sections: • Optimize Internet Streaming With Dynamic QoS • Improve Network Connections With Universal Plug-N-Play • Manage Wi-Fi Multimedia Quality of Service • Enable or Disable Smart Connect 53
Optimize Internet Streaming With Dynamic QoS Dynamic Quality of Service (QoS) helps improve your router’s Internet traffic management capabilities through better application and device identification, bandwidth allocation, and traffic prioritization techniques. Dynamic QoS resolves traffic congestion when the Internet bandwidth is limited and different demands compete for bandwidth. You can enable advanced QoS and manually set up QoS Rules or you can enable dynamic QoS and let the router automatically prioritize Internet traffic for you. Enable Advanced QoS and Manually Set Up QoS Rules You can manually set up QoS rules by service, device, or Ethernet port. To manually set up QoS rules:
• QoS by LAN Port. For more information, see Add a QoS Rule by LAN pot on page 56.
To add a QoS rule by device:
The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Improve Network Connections With Universal Plug-N-Play Universal Plug-N-Play (UPnP) helps devices such as Internet appliances and computers access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time communications such as instant messaging, enable UPnP. To enable Universal Plug-N-Play:
hops, which should be fine for most home networks. If you notice that some devices are not being updated or reached correctly, it might be necessary to increase this value.
6 Manage Network Settings The router comes ready for WiFi, Ethernet, and USB connections. You can customize the router’s network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter includes the following sections: • View or Change WAN Settings • Set Up a Default DMZ Server • Change the Router’s Device Name • Change the LAN TCP/IP Settings • Specify the IP Addresses That the Router Assigns • Disable the DHCP Server Feature in the Router • Manage Reserved LAN IP Addresses • Use the WPS Wizard for WiFi Connections • Specify Basic WiFi Settings • Change the WiFi Mbps Settings • Change the WiFi Password or the WiFi Security • Set Up a Guest WiFi Network • Control the WiFi Radios • Set Up a WiFi Schedule • Specify WPS Settings • Set Up the Router as a WiFi Access Point • Set Up the Router in Bridge Mode • Set Up the Router as a WiFi Repeater • Set Up a Bridge for a Port Group or VLAN Tag Group • Custom Static Routes 64
View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port. To view or change the WAN settings:
• Disable IGMP Proxying. IGMP proxying allows a computer on the local area network (LAN) to receive the multicast traffic it is interested in from the Internet. If you do not need this feature, you can select this check box to disable it.
These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires a different IP addressing scheme, you can change these settings. You might want to change these settings if you need a specific IP subnet that one or more devices on the network use, or if you use competing subnets with the same IP scheme. To change the LAN TCP/IP settings:
• RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting.
The LAN Setup page displays.
The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
The WPS process automatically sets up yourr WPS-enabled device with the network password when it connects. The router WPS page displays a confirmation message. Specify Basic WiFi Settings The router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the router label. Note: The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security. If you change your preset security settings, make a note of the new settings and store it in a safe place where you can easily find it. If your computer is connected with WiFi when you change the SSID or other WiFi security settings, you are disconnected when you click the Apply button. To avoid this problem, use a computer with a wired connection to access the router. To specify basic WiFi settings:
When this check box is selected, the router broadcasts its network name (SSID) so that it displays when you scan for local WiFi networks on your computer or mobile device.
To change the WiFi Mbps settings:
• WPA2-PSK [AES]. This option is the default setting. This type of security enables WiFi devices that support WPA2 to join the router’s WiFi network. If you did not change the WiFi password, the default password displays. The default password is printed on the router label.WPA2 provides a secure connection but some older WiFi devices do not detect WPA2 and support only WPA. If your network includes such older devices, select WPA-PSK [TKIP] + WPA2-PSK [AES] security. • WPA-PSK [TKIP] + WPA2-PSK [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the router’s WiFi network. However, WPA-PSK [TKIP] is less secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps. • WPA/WPA2 Enterprise. This type of security requires that your WiFi network can access a RADIUS server.
To set up a guest network:
network at the fastest speed. If your network includes older devices that do not support WPA2, select WPA-PSK [TKIP] + WPA2-PSK [AES] security. To use WPA2 security, in the Password (Network Key) field, enter a phrase of 8 to 63 characters. To join the 2.4 GHz or 5 GHz guest WiFi network, a user must enter this password. • WPA-PSK [TKIP] + WPA2-PSK [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the 2.4 GHz band of the guest WiFi network. However, WPA-PSK [TKIP] is less secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps. To use WPA + WPA2 security, in the Password (Network Key) field, enter a phrase of 8 to 63 characters. To join the 2.4 GHz or 5 GHz guest WiFi network, a user must enter this password.
Use the WiFi On/Off Button To turn the WiFi radios off and on with the WiFi On/Off button: Press the WiFi On/Off button on the top of the router for two seconds. If you turned off the WiFi radios, the WiFi On/Off LED and the WPS LED turn off. If you turned on the WiFi radios, the WiFi On/Off LED and the WPS LED light. Enable or Disable the WiFi Radios If you used the WiFi On/Off button to turn off the WiFi radios, you can’t log in to the router to turn them back on. You must press the WiFi On/Off button again for two seconds to turn the WiFi radios back on. To enable or disable the WiFi radios:
To set up the WiFi schedule:
The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays.
For example, you can install the first router in a room like a home office where your Internet connection is located, then set up the second router in bridge mode. Place the router in bridge mode in a different room with your home entertainment center. Cable the router in bridge mode to your Smart TV, DVR, game console or Blu-ray player, and use its 802.11ac WiFi connection to the first router. To set up the router in bridge mode:
To configure a port group and enable the bridge:
packets that are sent between the IPTV device and the router’s Internet port from being processed through the router’s network address translation (NAT) service. You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each VLAN tag group. To add a VLAN tag group and enable the bridge:
Vlan Id
User Manual 89 Manage Network Settings Nighthawk AC1900 Smart WiFi Router Model R7000(Continued) Description Field Enter a value from 0 to 7. Priority Select the check box for a wired LAN port or WiFi port. If your device is connected to an Ethernet port on the router, select the LAN port check box that corresponds to the Ethernet port on the router to which the device is connected. If your device is connected to your router’s WiFi network, select the WiFi check box that corresponds to the router’s WiFi network to which the device is connected. You must select at least one LAN port or WiFi port. You can select more than one port.
• The Gateway IP Address field specifies that all traffic for these addresses will be forwarded to the ISDN router at 192.168.1.100. • A metric value of 1 works because the ISDN router is on the LAN. • The Private check box is selected only as a precautionary security measure in case RIP is activated. Set Up a Static Route To set up a static route:
• Gateway IP Address. Enter the IP address of the gateway. The IP address of the gateway must be on the same LAN segment as the router. • Metric. Enter a number from 1 through 15. This value represents the number of routers between your network and the destination. Usually, a setting of 2 or 3 works, but if this is a direct connection, set it to 1.
Delete a Static Route To delete a static route:
7 Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • Update the Router Firmware • Change the admin Password • Enable admin Password Recovery • Recover the admin Password • View Information About the Router and the Internet and WiFi Settings • Display Internet Port Statistics • Check the Internet Connection Status • View and Manage Logs of Router Activity • View Devices Currently on the Network • Monitor Internet Traffic • Manage the Router Configuration File • Remote Access • Remotely Access Your Router Using the Nighthawk App • Disable LED Blinking or Turn Off LEDs • Set Your Time Zone • Change the NTP Server • Return the Router to Its Factory Default Settings 94
Update the Router Firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for New Firmware and Update the Router The router firmware (routing software) is stored in flash memory. You might see a message at the top of the router pages when new firmware is available. You can respond to that message to update the firmware or you can check to see if new firmware is available and update your product. Note: We recommend that you connect a computer to the router using an Ethernet connection to update the firmware. To check for new firmware and update your router:
When the upload is complete, your router restarts. The update process typically takes about one minute. Read the new firmware release notes to find out if you must reconfigure the router after updating. Manually Upload Firmware to the Router If you want to upload a specific firmware version, or your router fails to update its firmware automatically, follow these instructions. Note: We recommend that you connect a computer to the router using an Ethernet connection to upload the firmware. To manually upload a firmware file to your router:
Change the admin Password You can change the default password that is used to log in to the router with the user name admin. This password is not the one that you use for WiFi access. Note: Be sure to change the password for the user name admin to a secure password. The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters. To change the admin user name and enable password recovery:
To enable password recovery:
Display Internet Port Statistics To display Internet port statistics:
View Devices Currently on the Network You can view all computers or devices that are currently connected to your network. To view devices on the network:
Remote Access You can access your router over the Internet to view or change its settings. You must know the router’s WAN IP address to use this feature. Note: Be sure to change the password for the user name admin to a secure password. The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters. See Change the admin Password on page 97. Set Up Remote Management To set up remote management:
Disable LED Blinking or Turn Off LEDs The LEDs on the top panel of the router indicate activities and behavior. You can disable LED blinking for network communications, or turn off all LEDs except the Power LED. To disable LED blinking or turn off the LEDs:
The BASIC Home page displays.
Return the Router to Its Factory Default Settings Under some circumstances (for example, if you lost track of the changes that you made to the router settings or you move the router to a different network), you might want to erase the configuration and reset the router to factory default settings. If you do not know the current IP address of the router, first try to use an IP scanner application to detect the IP address before you reset the router to factory default settings. To reset the router to factory default settings, you can use either the Reset button on the back of the router or the Erase function. However, if you cannot find the IP address or lost the password to access the router, you must use the Reset button. After you reset the router to factory default settings, the user name is admin, the password is password, the LAN IP address is 192.168.1.1 (which is the same as www.routerlogin.net), and the DHCP server is enabled.. Use the Reset Button Caution: This process erases all settings that you configured in the router. To reset the router to factory default settings:
To erase the settings:
8 Share USB Storage Devices Attached to the Router This chapter describes how to access and manage storage devices attached to your router. ReadySHARE lets you access and share USB storage devices connected to the router. (If your storage device uses special drivers, it is not compatible.) Note: The USB ports on the router can be used only to connect USB storage devices like flash drives or hard drives. Do not connect computers, USB modems, CD drives, or DVD drives to the router USB port. The chapter contains the following sections: • USB Device Requirements • Connect a USB Storage Device to the Router • Access a Storage Device Connected to the Router From a Windows-Based Computer • Map a USB Device to a Windows Network Drive • Access a Storage Device That Is Connected to the Router From a Mac • Back Up Windows-Based Computers With ReadySHARE Vault • Back Up Mac Computers With Time Machine • Enable FTP Access Within Your Network • View or Change Network Folders on a Storage Device • Add a Network Folder on a USB Storage Device • Edit a Network Folder on a USB Storage Device • Set Up NETGEAR Downloader • Safely Remove a USB Storage Device For more information about ReadySHARE features, visit netgear.com/readyshare. 113
USB Device Requirements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB storage device. Such USB storage devices do not work with the router. The router supports the following file system types for full read/write access: •
Fat16
•Fat32
•Ntfs
• NTFS with compression format enabled • Ext2 • Ext3 • Ext4 •Hfs
•Hfs+
Connect a USB Storage Device to the Router ReadySHARE lets you access and share USB storage devices that are connected to the appropriate router port. (If your USB storage device uses special drivers, it is not compatible.) To connect a USB device:Access a Storage Device Connected to the Router From a Windows-Based Computer To access the USB storage device from a Windows-based computer:
A window automatically opens and displays the files and folders on the USB storage device. Back Up Windows-Based Computers With ReadySHARE Vault Your router comes with free backup software for all the Windows-based computers in your home. Connect a USB hard disk drive (HDD) to the router for centralized, continuous, and automatic backup. The following operating systems support ReadySHARE Vault: • Windows 7 • Windows 8 • Windows 8.1 • Windows 10 To back up your Windows-based computer:
Note: The following instructions might be different depending on the macOS your computer is using. For more instructions about backing up your computer with Time Machine, see the Apple support site. Set Up a USB Hard Drive on a Mac We recommend that you use a new USB HDD or format your old USB HDD to do the Time Machine backup for the first time. Use a blank partition to prevent some issues during backup using Time Machine. The router supports GUID or MBR partitions. To format your USB hard disk drive and specify partitions:
Prepare to Back Up a Large Amount of Data Before you back up a large amount of data with Time Machine, we recommend that you follow this procedure. To prepare to back up a large amount of data:
To back up your Mac onto a USB hard disk drive:
Enable FTP Access Within Your Network File Transfer Protocol (FTP) lets you download (receive) and upload (send) large files faster. To enable FTP access within your network:
To edit a network folder:
The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays.
Manage NETGEAR Downloader Tasks To manage NETGEAR Downloader tasks:
9 Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access USB devices attached to the router’s USB ports when you’re not home. This chapter includes the following sections: • Set Up and Manage Dynamic DNS • Set Up FTP Access Through the Internet • Your Personal FTP Server • Access USB Storage Devices Through the Internet • Remotely Access a USB Device Using ReadyCLOUD 129
Set Up and Manage Dynamic DNS Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most ISPs use dynamically assigned IP addresses. This means that the IP address can change at any time. You can use the IP address to access your network remotely, but most people don’t know what their IP addresses are or when this number changes. To make it easier to connect, you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network. To use this account, you must set up the router to use Dynamic DNS. Then the router notifies the Dynamic DNS service provider whenever its IP address changes. When you access your Dynamic DNS account, the service finds the current IP address of your home network and automatically connects you. If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic DNS service does not work because private addresses are not routed on the Internet. Set Up FTP Access Through the Internet To set up FTP access:
If only one device is connected, it is automatically selected.
See Set Up FTP Access Through the Internet on page 130.
To set up Dynamic DNS if you already created an account:
To change your settings:
Access USB Storage Devices Through the Internet You can access USB storage devices through the Internet when you’re not home. To access devices from a remote computer:
10 Use the Router as a Media Server This chapter contains the following sections: • Specify ReadyDLNA Media Server Settings • Play Music From a Storage Device With iTunes Server • Set Up the Router to Work With TiVo • Change the NTP Server 138
Specify ReadyDLNA Media Server Settings By default, the router acts as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR media players. To specify media server settings:
All – no password in Read Access can be scanned for media files. To scan for new media files immediately, click the Rescan media files button.
The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
• Pictures. View images in .jpg format. You can use the TiVo (Series 2 and later) Home Media Option to play photos and music on your Windows or Mac computer in your TiVo user interface. To set up the router to work with TiVo:
The NTP Settings page displays.
11 Share a USB Printer The ReadySHARE Printer utility lets you share a USB printer that is connected to the USB port on your router. You can share this USB printer among the Windows-based and Mac computers on your network. For more information about the features available in the NETGEAR USB Control Center, see the ReadySHARE Printer User Manual, which is available at http://downloadcenter.netgear.com. This chapter contains the following sections: • Install the Printer Driver and Cable the Printer • Download the ReadySHARE Printer Utility • Install the ReadySHARE Printer Utility • Print Using the NETGEAR USB Control Center 145
Install the Printer Driver and Cable the Printer Some USB printer manufacturers (for example, HP and Lexmark) request that you do not connect the USB cable until the installation software prompts you to do so. To install the driver and cable the printer:
12 Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. The chapter includes the following sections: • Set Up a VPN Connection • Specify VPN Service in the Router • Install OpenVPN Software • Use a VPN Tunnel on Your Windows Computer • Use VPN to Access the Router’s USB Device and Media • Use VPN to Access Your Internet Service at Home 149
Set Up a VPN Connection A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. This type of VPN access is called a client-to-gateway tunnel. The computer is the client, and the router is the gateway. To use the VPN feature, you must log in to the router and enable VPN, and you must install and run VPN client software on the computer. VPN uses DDNS or a static IP address to connect with your router. To use a DDNS service, register for an account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn. If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x or 10.x.x.x) that never changes to your Internet account, the VPN can use that IP address to connect to your home network. Specify VPN Service in the Router You must specify the VPN service settings in the router before you can use a VPN connection. To specify the VPN service:
c. Select the local area connection and change its name (not its device name) to
Netgear-Vpn.
If you do not change the VPN interface name, the VPN tunnel connection will fail. For more information about using OpenVPN on your Windows computer, visit https://openvpn.net/index.php/open-source/documentation/howto.html#quick. Install OpenVPN Software on Your Mac Computer You must install this software on each Mac computer that you plan to use for VPN connections to your router. To install VPN client software on your Mac computer:Install OpenVPN Software on an iOS Device You must install this software on each iOS device that you plan to use for VPN connections to your router. To install VPN client software on an iOS device:
To install VPN client software on an Android device:
established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is 192.x.x.x. The most common IP schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the IP scheme either for your home network or for the network with the client VPN computer. For information about changing these settings, see Change the LAN TCP/IP Settings on page 67. To open a VPN tunnel:
Use VPN to Access the Router’s USB Device and Media To access a USB device and download files from you Windows-based computer using VPN:
Set Up VPN Client Internet Access in the Router By default, the router is set up to allow VPN connections only to your home network, but you can change the settings to allow Internet access. Accessing the Internet remotely through a VPN might be slower than accessing the Internet directly. To allow VPN clients to use your home Internet service:
To allow VPN clients to access only your home network:
13 Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Manage Port Forwarding to a Local Server • Port Triggering 162
Manage Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The router can forward incoming traffic with specific protocols to computers on your local network.You can specify the servers for applications and you can also specify a default DMZ server to which the router forwards all other incoming protocols. Set Up Port Forwarding to a Local Server To forward specific incoming protocols:
You can enter a port range and fixed ports in one rule, for example, external (30–50, 78, 100–102), internal (40–60, 99, 200–202). With this rule, external ports 30–50 are forwarded to internal ports 40–60.
Delete a Port Forwarding Entry To delete a port forwarding entry:
How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule:
Note: If you use applications such as multiplayer gaming, peer-to-peer connections, real-time communications such as instant messaging, or remote assistance (a feature in Windows XP), enable Universal Plug and Play (UPnP). Add a Port Triggering Service To add a port triggering service:
Enable Port Triggering To enable port triggering:
you can tell the router, “When you initiate a session with destination port 6667, you must also allow incoming traffic on port 113 to reach the originating computer.” The following sequence shows the effects of this port triggering rule:
14 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. The chapter contains the following sections: • Quick Tips • Troubleshoot With the LEDs • You Cannot Log In to the Router • You Cannot Access the Internet • Troubleshoot Internet Browsing • Changes Are Not Saved • Troubleshoot WiFi Connectivity • Troubleshoot Your Network Using the Ping Utility 171
Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network If you must restart your network, follow this sequence:
Troubleshoot With the LEDs By default, the router is set with standard LED settings. Standard LED Behavior When the Router Is Powered On After you turn on power to the router, verify that the following sequence of events occurs:
If the error persists, a hardware problem might be the cause. Contact Technical Support at netgear.com/support. Internet or Ethernet Port LEDs Are Off If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is made, check the following: • Make sure that the Ethernet cable connections are secure at the router and at the modem or computer. • Make sure that power is turned on to the connected modem or computer. • Be sure that you are using the correct cable. When you connect the router’s Internet port to a modem, use the cable that was supplied with the modem. This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable. WiFi LED Is Off If the WiFi LED stays off, check to see if someone pressed the WiFi On/Off button on the router. This button turns the WiFi radios in the router on and off. The WiFi LED is lit when the WiFi radios are turned on. You Cannot Log In to the Router If you are unable to log in to the router from a computer on your local network, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router. • Make sure that the IP address of your computer is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to 192.168.1.254. • If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer. • If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.1.1. User Manual 174 Troubleshooting Nighthawk AC1900 Smart WiFi Router Model R7000
• Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration. You Cannot Access the Internet If you can access your router but not the Internet, check to see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the ADVANCED Home page. To check the WAN IP address:
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly. • Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name on the Internet Setup page. • If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, do one of the following:
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Restart the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the Never dial a connection. Other browsers provide similar options. Changes Are Not Saved If the router does not save the changes that you make in the router web interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost. • Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old settings might be in the web browser’s cache. Troubleshoot WiFi Connectivity If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem: • Does the WiFi device or computer that you are using find your WiFi network? If not, check the WiFi LED on the router. If it is off, you can press the WiFi On/Off button on the router to turn the router WiFi radios back on. If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in your WiFi client’s scanning list. (By default, SSID broadcast is enabled.) • Does your WiFi device support the security that you are using for your WiFi network (WPA, WPA2, or WPA3)? • If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port on the router. Then log in to the router, and select BASIC > Wireless. User Manual 177 Troubleshooting Nighthawk AC1900 Smart WiFi Router Model R7000
Note: Be sure to click the Apply button if you change settings. If your WiFi device finds your network but the signal strength is weak, check these conditions: • Is your router too far from your computer or too close? Place your computer near the router but at least 6 feet (1.8 meters) away and see whether the signal strength improves. • Are objects between the router and your computer blocking the WiFi signal? Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a Windows-based computer:
If the path is not functioning correctly, one of the following problems might be occurring: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check to see that the appropriate LEDs are lit for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and router. • Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet. Test the Path From a Windows-Based Computer to a Remote Device To test the path from a Windows-based computer to a remote device:
of a single computer connected to that modem. If your ISP does this, configure your router to “clone” or “spoof” the MAC address from the authorized computer. User Manual 180 Troubleshooting Nighthawk AC1900 Smart WiFi Router Model R7000
15 Supplemental Information This appendix includes technical information about your router. The appendix covers the following topics: • Factory Settings • Technical Specifications 181
Factory Settings You can reset the router to the factory default settings that are shown in the following table. For more information about resetting the router to its factory settings, see Return the Router to Its Factory Default Settings on page 111. The following table shows the factory default settings for the router. Table 3. Router factory default settings Default Settings Feature Router login www.routerlogin.net (or www.routerlogin.com or 192.168.1.1) User login URL admin User name (case-sensitive) password Login password (case-sensitive) Internet connection Use default hardware address WAN MAC address Determined by the protocol that is used for the Internet connection (see Manage the MTU Size on page 40) WAN MTU size AutoSensing Port speed Local network (LAN) 192.168.1.1 LAN IP address 255.255.255.0 Subnet mask Enabled DHCP server 192.168.1.2 to 192.168.1.254 DHCP range 192.168.1.2 DHCP starting IP address 192.168.1.254 DHCP ending IP address Disabled
Dmz
North America: Pacific Standard Time Europe: GMT Other continents: Varies by region Time zone User Manual 182 Supplemental Information Nighthawk AC1900 Smart WiFi Router Model R7000Table 3. Router factory default settings (Continued) Default Settings Feature Disabled Time adjusted for daylight saving time Firewall and WAN security Disabled (except traffic on port 80, the HTTP port) Inbound (communications coming in from the Internet) Enabled (all) Outbound (communications going out to the Internet) Disabled Source MAC filtering Enabled Port scan and DoS protection Disabled Respond to ping on Internet port Disabled IGMP proxying Enabled VPN pass-through Enabled
Sip Alg
Secured NAT filtering Main WiFi network Enabled WiFi communication See the router label SSID nameWpa2-Psk (Aes)
Security See the router label WiFi passphrase North America: United States Europe: Europe Other continents: Varies by region Country/region The available channels depend on the region. RF channel Auto Note that throughput can vary: Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, affect the data throughput rate. Transmission speed Up to 600 Mbps at 2.4 GHz Up to 1300 Mbps at 5 GHz Operating mode 100%, nonconfigurable Transmit power User Manual 183 Supplemental Information Nighthawk AC1900 Smart WiFi Router Model R7000Table 3. Router factory default settings (Continued) Default Settings Feature Guest WiFi network Disabled WiFi communication 2.4 GHz band: NETGEAR_Guest 5 GHz band: NETGEAR-5G_Guest SSID name None (open network) Security Disabled Allow guests to access main network General WiFi settings 100%, nonconfigurable Radio transmission power Enabled 20/40 MHz coexistence 2346 Fragmentation length 2347 CTS/RTS threshold Long Preamble Preamble mode
Wps
Enabled WPS capability Enabled. See the router’s web page (select ADVANCED > Advanced Setup > Advanced Wireless Settings) Router’s PIN Enabled Keep existing wireless settings User Manual 184 Supplemental Information Nighthawk AC1900 Smart WiFi Router Model R7000Technical Specifications The following table shows the technical specifications for the router. Table 4. Router specifications Description Feature TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Data and routing protocols North America: 120V, 60 Hz, input UK, Australia: 240V, 50 Hz, input Europe: 230V, 50 Hz, input All regions (output): 12V/3.5A DC output Power adapter Dimensions: 11 x 7.17 x 1.9 in. (280 x 182 x 49 mm) Dimensions Weight: 0.94 lb (430 g) Weight 0° to 40°C (32º to 104ºF) Operating temperature 90% maximum relative humidity, noncondensing Operating humidity FCC Part 15 Class B Electromagnetic emissions Four RJ-45 ports supporting 10BASE-T, 100BASE-TX, and 1000BASE-T
Lan
One RJ-45 port supporting 10BASE-T, 100BASE-TX, and 1000BASE-TWan
Maximum WiFi signal rate complies with the IEEE® 802.11 standard. Note that NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future WiFi standards. 802.11ac 1300 Mbps is approximately 2x faster than 802.11n 600 Mbps. Up to 1300 Mbps WiFi speeds achieved when connecting to other 802.11ac 1300 Mbps devices. WiFi Auto-rate sensing Radio data rates IEEE 802.11 b/g/n 2.4GHz + 256 QAM support IEEE 802.11 a/n/ac 5.0GHz Data encoding standards Limited by the amount of WiFi network traffic generated by each node (typically 50–70 nodes) Maximum computers per WiFi network User Manual 185 Supplemental Information Nighthawk AC1900 Smart WiFi Router Model R7000Table 4. Router specifications (Continued) Description Feature 2.4 GHz band