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Common questions
Common Questions
10 totalHow do I clean the detergent dispenser?
Remove the detergent dispenser from the washer and rinse it under running water. Use a soft brush to remove any remaining detergent residue.
What should I do if I get a dC or dC1 error code?
The dC/dC1 error code means the washer did not properly lock the lid. Make sure the door is firmly closed and restart the washer. If the code reappears after restarting, call Samsung customer care for assistance.
How do I fix a 5C error code?
The 5C error code indicates the washer does not drain. First, restart the washer and select the Spin Only cycle, then press the START/PAUSE button to drain the water. If the washer still does not drain, call Samsung customer care.
What are the basic setup steps for a new Samsung Washer?
Remove all packaging materials, place the washer on a flat stable surface, connect the water supply hoses to the appropriate faucets, plug the power cord into a grounded outlet, and level the washer using the adjustable feet. Then set the language and time on the control panel and run a test cycle without laundry.
How do I prevent excessive vibration during the wash cycle?
Confirm that the washer is level and all four feet are in contact with the floor. Also avoid overloading the washer, as this can cause excessive vibration.
How do I use the Add Garment feature to add clothes mid-cycle?
Press the Start/Pause button to pause the cycle, then open the door and add the garment. Close the door and press the Start/Pause button again to resume the cycle.