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Common questions
Common Questions
10 totalHow long should I wait after turning on the machine before making espresso?
Allow the machine to preheat for approximately 5 minutes until the temperature indicator light is steady before brewing. This ensures the machine reaches the optimal temperature for extracting espresso.
What does error code E1 mean and how do I fix it?
E1 indicates overheating of the machine. You should allow the machine to cool down before resuming use.
What does error code E2 mean?
E2 indicates that the water tank is empty. You need to refill the water tank to resume operation.
What does error code E3 mean?
E3 indicates that descaling is required. You should perform the descaling process as described in the manual to maintain optimal machine performance.
How do I know when it's time to descale my machine?
The machine features a descaling reminder function that activates after 500 uses. When descaling is needed, the three control lights will blink simultaneously to indicate this.
What should I do if my machine is not turning on?
First, ensure the power cord is securely plugged into a functioning outlet. Then check if the power switch is in the 'On' position. If the machine still does not turn on, contact customer service.