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Duraflame Electric Fireplace manual
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Duraflame Electric Fireplace

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Common questions

Common Questions

45 total
1

How do I enable or disable the heater function?

With the power on, press and hold the Power button on the control panel for 10 seconds to disable or re-enable the heater function. Once disabled or re-enabled, the ember bed lights will flash multiple times.

2

How do I change between Fahrenheit and Celsius?

Press and hold the HEATER button on the control panel for 3 seconds to toggle between °F and °C display.

3

What timer options are available?

Pressing the timer button will cycle through the timer settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H, and OFF (00).

4

What should I do if the thermal protector trips and the heater stops working?

Turn all buttons to the OFF position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug the unit back into a wall outlet and operate as normal.

5

How do I replace the batteries in the remote control?

The battery compartment is located on the back end of the remote control. Press and slide the battery door open and remove the old battery, then insert 2 AAA alkaline batteries, checking that the + and – sides match inside the battery compartment. Replace the battery compartment door.

6

How large of an area will the Duraflame DFI-550 heat?

The unit provides supplemental heat up to 1000 square feet.

Show 39 more questions

How should I clean and maintain the trim on my fireplace?

How do I assemble the legs on my Duraflame Electric Fireplace?

What should I do if there's an odor when I first run the heater?

How do I disable or re-enable the heater function?

What are the thermostat temperature settings available?

What should I do if the heater doesn't work even though the Power and Heater buttons are ON?

How far away should combustible materials be from the fireplace?

What type of batteries does the remote control use?

How many square feet can this fireplace heat?

What are the flame brightness settings available?

What should I do if flames are not visible in the fireplace?

How do I assemble the Duraflame Electric Fireplace when I first receive it?

What should I keep away from the front of the fireplace for safety?

What type of batteries should I use in the remote?

What should I do if the fireplace does not turn on?

How do I fix the flame effect if it's not working?

What should I do if the heater is not producing warmth?

How should I clean and maintain the fireplace exterior?

What are the electrical specifications for this fireplace?

How long is the warranty coverage and what voids it?

How do I assemble the legs on my Duraflame DFI-550 fireplace?

What should I do if there's a smell when I first use the heater?

How do I put the fireplace in standby mode?

Can I burn wood or firewood logs in this electric fireplace?

What are the power specifications for the Duraflame DFI-550?

What is the temperature range for the thermostat?

How many flame brightness levels are available?

How far should I keep combustible materials from my fireplace?

How do I contact Duraflame customer service?

What is the maximum temperature setting for the thermostat?

How do I disable the heater function without turning off the entire unit?

Why does my fireplace smell when I first turn on the heater?

What timer options are available on the Duraflame DFI-550?

How do I contact customer service for help?

Can I burn real wood or firelogs in this electric fireplace?

What are the power specifications for this fireplace?

How do I assemble the legs on my Duraflame DFI-550 fireplace?

How far should I keep flammable materials from the fireplace?

How do I disable or re-enable the heater function?

Full Manual

18 pages
Page 1
Duraflame Electric Fireplace manual — page 1

☰ Home » duraflame » duraflame DFI-550 Black Infrared Freestanding Electric Fireplace Instruction Manual Contents [ hide ] 1 duraflame DFI-550 Black Infrared Freestanding Electric Fireplace 2 Product Information 3 FAQs

4 Assembly Instructions

5 Operating Instructions

6 Product Specifications

7 Important Instructions

8 Battery Replacement

9 1-Year Limited Warranty

10 Troubleshooting Guide

11 Exploded View

12 Care And Maintenance

13 Fcc

14 Documents / Resources 14.1 References 15 Related Posts duraflame DFI-550 Black Infrared Freestanding Electric Fireplace Manuals+ duraflame-logo

Page 2
Duraflame Electric Fireplace manual — page 2

Product Information Specifications Models: DFI-550-41, DFI-550-42, DFI-550-43, DFI-550-44, DFI-550-45, DFI-550- 47 Power: 120 VAC, 60 Hz Amps: 12.5 Amps Watts: 1500 Watts Assembly Instructions Align the 2 mounting tabs into the bracket. Slide the legs outward to lock them in place. When locked in position, the screw hole from step 3 will be aligned. Fasten the legs to the base using the included screws, 1 per leg. Operating Instructions Control Panel Location The control panel is located on the front of the fireplace. Remote Control

Page 3
Duraflame Electric Fireplace manual — page 3

The remote control allows you to operate the fireplace from a distance. Power The power button supplies power to all of the fireplace functions. Pressing the power button will put the insert in standby mode, turning off all functions but retaining the settings in memory. Pressing the power button again will turn on the unit with the retained settings. To disable or re-enable the heater function, press and hold the power button on the control panel for 10 seconds. Once disabled or re-enabled, the ember bed lights will flash multiple times. Flame The flame settings allow you to adjust the brightness. 5 brightness levels can be selected, as well as an OFF (00) setting. Settings F5 – F1 decrease in brightness. The default setting is F5. Heater The stove contains a fan-forced infrared element heater. When first running the heater, there may be an odor. This is normal as the heater has a surface coating on the internal parts. For the first several hours of operation, the coating reacts with the internal parts to permanently protect them. The odor is safe, but if you are sensitive to it, it is recommended to run the heater in a well-ventilated area until the odor dissipates. Timer Pressing the timer button will cycle through the timer settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H, and off (00). Important Instructions Read all instructions before using this appliance. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear. To disconnect this appliance, turn the controls to the off position, then remove the

Page 4
Duraflame Electric Fireplace manual — page 4

plug from the outlet. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance. FAQs Where can I register the product warranty? You can register the product warranty at tsicustomerservice.com. What should I do if there is an odor when running the heater? When first running the heater, there may be an odor. This is normal as the heater has a surface coating on the internal parts. For the first several hours of operation, the coating reacts with the internal parts to permanently protect them. The odor is safe, but if you are sensitive to it, it is recommended to run the heater in a well-ventilated area until the odor dissipates. Can I burn wood or manufactured firelogs in this appliance? No, this is an unvented, electric appliance. Do not attempt to burn wood or manufactured firelogs in or on this appliance or grate. How can I contact customer service? You can contact customer service at tsicustomerservice.com or by calling (+1) 888-674-7517. Customer service is available from 8:30 a.m. to 5:30 p.m., EST, Monday-Friday.

Assembly Instructions

Mounting The Legs

  • Align the 2 mounting tabs into the bracket.
  • Slide the legs outward to lock them in place. When locked in position the screw hole
    • from step 3 will be aligned.
  • Fasten the legs to the base using the included screws,1 per leg.

    • Page 5
    Duraflame Electric Fireplace manual — page 5

    Operating Instructions

    Power

  • The power button supplies power to all of the fireplace functions. The power button will
    • put the insert in standby mode. This will turn off all functions at once but will hold the settings in the memory. By pressing the Power button again, the unit will turn on with the retained settings
  • With the power on, press and hold the Power button on the control panel for 10
    • seconds to disable or re-enable the heater function. Once disabled or reenabled, the ember bed lights will flash multiple times.

    Flame

  • 5 brightness levels can be selected and the OFF (00) setting.
  • Settings F5 – F1 decrease in brightness. The default is F5.

    • Page 6
    Duraflame Electric Fireplace manual — page 6

    Heater

  • The stove contains a fan-forced infrared element heater.
  • The default temperature is 72°F.
  • The thermostat setting range is 62°F – 82°F (17°C – 27°C) or continuously ON or

    • Off(00).

  • The thermostat is adjustable by 2°F or 1°C increments by pressing the HEATER
    • button on the control panel.
  • To change between °F and °C press and hold the HEATER button on the control panel
    • for 3 seconds.

    Timer

  • Pressing the timer button will cycle through the timer settings: 30 minutes, 1 Hour, 2H,
    • 3H, 4H, 5H, 6H, 7H, 8H, 9H and off (00). Manufactured and distributed by Twin-Star International, Inc., under license from Duraflame, Inc. duraflame, the flame symbol and logo are registered trademarks of Duraflame, Inc. Twin-Star International, Inc. Delray Beach, FL 33445 Made in China

    Product Specifications

    Voltage

    120 VAC, 60 Hz

    Amps

    12.5 Amps

    Watts

    1500 Watts For Customer Service: tsicustomerservice.com. (+1) 888-674-7517 8:30 a.m.-5:30 p.m., EST, Monday-Friday

    Page 7
    Duraflame Electric Fireplace manual — page 7

    Note: When first running the heater there may be an odor. This is normal as the heater has a surface coating on the internal parts. For the first several hours of operation, the coating reacts with the internal parts to permanently protect them. The odor is safe; if you aresensitive to the odor, it is recommended to run the heater in a well-ventilated area until the odor dissipates. Warning: This is an unvented, electric appliance. DO NOT attempt to burn wood or manufactured firelogs in or on this appliance or grate.

    Important Instructions

    When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
  • Read all instructions before using this appliance.
  • This appliance is hot when in use. To avoid burns, do not let bare skin touch hot
    • surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear.
  • WARNING: To avoid overheating, do not cover the heater.
  • CAUTION: Never leave the heater operating unattended. Extreme caution is
    • necessary if unsupervised children or invalids are nearby.
  • The appliance is not to be used by children or persons with reduced physical, sensory,
    • or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
  • Always unplug this appliance when not in use.
  • Do not operate any heater with a damaged cord or plug after the appliance
    • malfunctions, or if it has been dropped or damaged in any manner.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service
    • agent, or similarly qualified persons to avoid a hazard.
  • Do not use outdoors.
  • This heater is not intended for use in bathrooms, laundry areas, and similar indoor
    • locations. Never locate this appliance where it may fall into a bathtub or other water container.

    Page 8
    Duraflame Electric Fireplace manual — page 8

  • Do not run the cord under the carpeting. Do not cover the cord with throw rugs,
    • runners, or similar coverings. Do not route the cord under furniture or appliances. Arrange the cord away from the traffic area so that it will not be tripped over.
  • To disconnect this appliance, turn the controls to the off position, then remove the plug
    • from the outlet.
  • Do not insert or allow foreign objects to enter any ventilation or exhaust opening as
    • this may cause an electric shock or fire, or damage the appliance.
  • To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not
    • use on soft surfaces, like a bed, where the opening may become blocked.
  • This appliance has hot and arcing or sparking parts inside. Do not use it in areas
    • where gasoline, paint, or flammable liquids are used or stored. This stove should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.
  • Use this appliance only as described in the manual. Any other use not recommended
    • by the manufacturer may cause fire, electric shock, or injury to persons.
  • This product is equipped with a polarized plug (one blade is wider than the other
    • blade). To reduce the risk of electrical shock, this plug will fit into a polarized outlet only one way. This is a safety feature. If you are unable to insert the plug into the electrical outlet, try reversing the plug. If the plug still does not fit, contact a qualified electrician. Battery Replacement
  • The battery compartment is located on the back end of the remote control.
  • Press and slide the battery door open and remove the old battery.

    • Page 9
    Duraflame Electric Fireplace manual — page 9

  • Insert 2 AAA batteries, checking that the + and – sides of the battery match inside the
    • battery compartment.
  • Replace the battery compartment door.
    • Caution: For best results, use 2 pcs AAA alkaline batteries. Install only new batteries of the same type in your product. Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the life of the batteries or cause batteries to leak. Do not mix old and new batteries. Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium), or (Nickel Metal Hydride) batteries. The a danger of explosion if the battery is incorrectly replaced. Do not ingest batteries. Batteries should be recycled or disposed of as per state and local guidelines.

    Disposal Of Used Batteries

    The battery may contain hazardous substances which could endanger the environment and human health. Used batteries shall not be treated as municipal waste, but left at the appropriate collection point for recycling. For more information about the collection and recycling of used batteries, please contact your local municipality or waste disposal service.

    1-Year Limited Warranty

    The manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for one year from the date of purchase, subject to the following conditions and limitations.
  • Install and operate this Electric Stove by the installation and operating instructions
    • furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
  • This warranty is non-transferable and is made to the original owner, provided that the
    • purchase was made through an authorized supplier of the product.

    Page 10
    Duraflame Electric Fireplace manual — page 10

  • The warranty is limited to the repair or replacement of part(s) found to be defective in
    • material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service after said defect is confirmed by the manufacturer’s inspection.
  • The manufacturer may, at its discretion, fully discharge all obligations concerning this
    • warranty by refunding the wholesale price of the defective part(s).
  • Any installation, labor, construction, transportation, or other related costs/expenses
    • arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
  • The owner/user assumes all other risks, if any, including the risk of any direct, indirect,
    • or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
  • All other warranties – expressed or implied –for the product, its components, and
    • accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
  • The manufacturer neither assumes nor authorizes any third party to assume on its
    • behalf, any other liabilities for the sale of the product.
  • The warranties as outlined within this document do not apply to nonaccessories used
    • in conjunction with the installation of this product.
  • This warranty gives you specific legal rights, and you may also have other rights which
    • vary from state to state. This warranty is void if: a. The fireplace is subjected to prolonged periods of dampness or condensation. b. Any unauthorized alteration, willful abuse, accident, or misuse of the product. c. You do not have the original receipt of purchase.

    If Warranty Service Is Needed

    Contact the manufacturer by calling the customer service department at 1-888-674- 7517, 7 days a week 24 hours a day at our toll-free helpline. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm

    Est.

    Make sure you have your warranty, your sales receipt, the location of purchase, and

    Page 11
    Duraflame Electric Fireplace manual — page 11

    the model/serial number of your product.

    Troubleshooting Guide

    Problem Root Cause Corrective Action
  • No power,
    • buttons do n ot light up.
  • The power cord was
    • not plugged into the ou tlet.
  • Check that the unit is plugged directly i
    • nto a standard 120-volt outlet.
  • The stove
    • does not tur n on manuall y. 2 a . 2 b . 2 c . No incoming power from the electrical wall socket or butto ns. Improper operation. Defective button 2 a . 2 b . 2 c . Check circuit breakers and move the unit to another outlet. Manually press the main power button from the front of the u nit. Replace button
  • Flames ar
    • e not moving 3 a . 3 b . Defective spinner motor Spinner deta ched from the moto r 3 a . 3 b . Replace the spinner motor Remove the back panel and check to see if the “spin ner” is correctly mounted to the motor.
  • Flames ar
    • e not visible
  • Burnt out light bul
    • b
  • Replace the 40-watt candelabra bulb

    • Page 12
    Duraflame Electric Fireplace manual — page 12

  • Flames ar
    • e not bright 5 a . 5 b . Normal operation Defective dimmer b utton 5 a . 5 b . Turn the brightness dimmer knob until de sired brightness is achieved. Replace di mmer button
  • Heater is
    • not turning o ff
  • Defective Thermo
    • stat Button
  • Replace the Thermostat Button
  • Heater is
    • not turning o n 7 a . 7 b . 7 c . Improper operation Defective button Defective heater bl ower motor 7 a . 7 b . 7 c . Manually press the main power button o n the front of the unit. Replace the button Replace the heater blower motor.
  • Not produ
    • cing enough heat 8 a . 8 b . Power strip/surge p rotector/ extension cord being used Lo cation of unit 8 a . 8 b . Plug the unit directly into the wall. Make sure the unit is located on an interior wal l.
  • The unit bl
    • ows cool or cold air
  • Defective heater b
    • lower motor
  • Replace heater blower motor

    • Page 13
    Duraflame Electric Fireplace manual — page 13

  • Noise wit
    • h heater on 10a. Dirty heater blowe r motor 10b. Defective heater blower motor 10a. Gently vacuum heater blower vents. 10 b. Replace heater blower motor
  • Noise wit
    • h flames on and heater o ff 11a. Defective flame g enerator drive motor. 11b. Dented back pane l 11c. Warped spinner shaft 11a. Replace the flame generator drive mot or. 11b. Refer to TSI customer service 11c. Refer to TSI customer service
  • The pow
    • er cord gets warm
  • Normal operation
  • Check your heater cord and plug connec
    • tions. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overhe at. Be sure the plug fits tight in the outlet. He aters draw more current than small applianc es, overheating of the outlet may occur even if it has not occurred with the use of other ap pliances. During use check frequently to det ermine if your plug outlet or faceplate is HOT ! If so, discontinue the use of the heater and have a qualified electrician check and/or repl ace the faulty outlet(s).
  • Is it safe
    • to place the unit on the c arpet?
  • Product Inquiry
  • It is safe to place the unit on the carpet b
    • ut make sure any flammable items are at lea st 3 feet away from the front and sides of the unit.
  • How ma
    • ny square fe et will my uni t warm up?
  • Product Inquiry
  • Provides supplemental heat up to 1000
    • square feet

    Page 14
    Duraflame Electric Fireplace manual — page 14

  • The heat
    • er doesn’t w ork, but the Power and H eater buttons are i n the “ON” p osition and t he thermostat is set on the hi ghest level.
  • The thermal protect
    • or has tripped.
  • Turn all buttons to the “OFF” position and
    • unplug the unit from the wall outlet for 5 min utes. After 5 minutes, plug the unit back into a wall outlet and operate as normal.

    Exploded View

    Part Part Name Part Number 1 Control panel

    Y18-S260-P85

    2 Control panel PCBA

    Y18-S260-P32

    3 Legs

    Sl-550-41, Sl-550-42, Sl-550-43, Sl-550-44, Sl

    -550-45, Sl-550-47

    4 Emberbed

    Y15-S45-P02

    5 Flame Generator Drive Mot or

    P10-Q-S

    6 Main PCBA

    Y18-S260-P15

    7 Remote control

    P136

    8 Display PCBA

    Y18-S260-P79

    Page 15
    Duraflame Electric Fireplace manual — page 15

    Care And Maintenance

    Clean the trim using a soft cloth, slightly dampened it with a citrus oil-based product and buff with a clean soft cloth. DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil-based products can be obtained at supermarkets or hardware stores. WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock, and injury to persons. Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock, or personal injury.

    Fcc

    Fcc/Ic Information

    Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital devices, under part 15 of the FCC Rules. These limits are designed to provide

    Page 16
    Duraflame Electric Fireplace manual — page 16

    reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  • This device may not cause harmful interference, and
  • this device must accept any interference received, including interference that may
    • cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. Documents / Resources duraflame DFI-550 Black Infrared Freestanding Electric Fireplace [pdf] Ins truction Manual DFI-550 Black Infrared Freestanding Electric Fireplace, DFI-550, Black Inf rared Freestanding Electric Fireplace, Freestanding Electric Fireplace, Ele ctric Fireplace, Fireplace References User Manual

    Page 17
    Duraflame Electric Fireplace manual — page 17

    Amantii CUBE-2025WM Cube Smart 20 Freestanding Electric Fireplace Instruction Manual OUTDOOR INSTALLATIONS Select electric fireplaces are suitable for outdoor areas protected from direct water impingement. The fireplace shall… TAGU Hagen Electric Fireplace Instructions HAGEN FM469 REV.11.10.2018 www.tagu.eu XARALYN Elda Decorative Electric Fireplace Instructions XARALYN Elda Decorative Electric Fireplace Parts Assembly Instructions FOR LUCIUS FOR FLANDRA

    For Riano

    duraflame DFI-550 550 Black Infrared Freestanding Electric Fireplace Stove Instruction Manual

    Models: Dfi-550-41, Dfi-550-42, Dfi-550-43, Dfi-

    550-44,DFI-550-45,DFI-550-47 Go to tsicustomerservice.com for product warranty registration ASSEMBLY INSTRUCTIONS MOUNTING THE LEGS Align… Related Posts duraflame Black Infrared Freestanding Electric Fireplace, DFI-550, DFI-550 Black Infrared Freestanding Electric Fireplace, duraflame, Electric Fireplace, Fireplace, Freestanding Electric Fireplace Leave a comment Your email address will not be published. Required fields are marked * Comment *

    Page 18
    Duraflame Electric Fireplace manual — page 18

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