Epson EcoTank ET-2400 All-in-One Printer

ET-2400 User's Guide

3 Contents ET-2400 User's Guide................................................................................................................................ 11 Product Basics .......................................................................................................................................... 12 Control Panel Buttons and Lights....................................................................................................... 12 Product Parts Locations ..................................................................................................................... 13 Product Parts - Front ..................................................................................................................... 13 Product Parts - Inside .................................................................................................................... 14 Product Parts - Back...................................................................................................................... 16 The Power Off and Sleep Timers ....................................................................................................... 16 Changing the Power Off and Sleep Timer Settings - Windows...................................................... 16 Changing the Power Off and Sleep Timer Settings - Mac.............................................................. 17 Using the Epson Smart Panel Mobile App.......................................................................................... 18 Voice-activated Printing ..................................................................................................................... 19 Epson Connect Solutions for Smartphones, Tablets, and More......................................................... 19 Using Epson Email Print ............................................................................................................... 20 Using Epson Remote Print ........................................................................................................... 20 Setting Up Printing on a Chromebook ................................................................................................ 21 Android Printing Using the Epson Print Enabler ................................................................................ 21 Using Epson Print and Scan App with Windows Tablets ................................................................... 22 Wi-Fi Networking ....................................................................................................................................... 23 Network Security Recommendations ................................................................................................. 23 Wi-Fi Direct Mode Setup .................................................................................................................... 24 Enabling Wi-Fi Direct Mode........................................................................................................... 24 Wi-Fi Protected Setup (WPS)............................................................................................................. 25 Using WPS to Connect to a Network ............................................................................................. 25 Printing a Network Status Sheet......................................................................................................... 26 Printing a Network Connection Report ............................................................................................... 26 Network Connection Report Codes and Messages....................................................................... 27 Changing or Updating Network Connections ..................................................................................... 32 Accessing the Web Config Utility................................................................................................... 32 Changing a USB Connection to a Wi-Fi Connection...................................................................... 33

4 Connecting to a New Wi-Fi Router ................................................................................................ 33 Disabling Wi-Fi Features ............................................................................................................... 34 Loading Paper ........................................................................................................................................... 35 Loading Paper in the Sheet Feeder.................................................................................................... 35 Paper Loading Capacity..................................................................................................................... 39 Double-sided Printing Capacity.......................................................................................................... 39 Compatible Epson Papers.................................................................................................................. 40 Borderless Paper Type Compatibility ................................................................................................. 42 Paper or Media Type Settings............................................................................................................ 43 Placing Originals on the Product ............................................................................................................. 44 Placing Originals on the Scanner Glass ............................................................................................. 44 Copying...................................................................................................................................................... 46 Copying Documents or Photos........................................................................................................... 46 Printing from a Computer ......................................................................................................................... 47 Printing with Windows ........................................................................................................................ 47 Selecting Basic Print Settings - Windows ...................................................................................... 48 Print Quality Options - Windows ............................................................................................... 50 Multi-Page Printing Options - Windows..................................................................................... 50 Selecting Double-sided Printing Settings - Windows..................................................................... 51 Double-sided Printing Options - Windows................................................................................. 53 Selecting Additional Layout and Print Options - Windows ............................................................. 54 Custom Color Correction Options - Windows............................................................................ 56 Image Options and Additional Settings - Windows.................................................................... 57 Header/Footer Settings - Windows ........................................................................................... 58 Selecting a Printing Preset - Windows........................................................................................... 59 Selecting Extended Settings - Windows ........................................................................................ 61 Extended Settings - Windows ................................................................................................... 62 Printing Your Document or Photo - Windows................................................................................. 63 Checking Print Status - Windows .................................................................................................. 65 Locking Printer Settings - Windows ............................................................................................... 65 Locked Setting Options............................................................................................................. 67 Selecting Default Print Settings - Windows.................................................................................... 68

5 Changing the Language of the Printer Software Screens ......................................................... 69 Changing Automatic Update Options ............................................................................................ 71 Printing with the Built-in Epson Driver - Windows 10 S....................................................................... 72 Selecting Print Settings - Windows 10 S........................................................................................ 72 Printing on a Mac ............................................................................................................................... 75 Selecting Basic Print Settings - Mac ............................................................................................. 76 Print Quality Options - Mac ....................................................................................................... 79 Print Options - Mac ................................................................................................................... 80 Selecting Page Setup Settings - Mac ............................................................................................ 80 Selecting Print Layout Options - Mac............................................................................................. 81 Managing Color - Mac ................................................................................................................... 82 Color Matching and Color Options - Mac .................................................................................. 83 Selecting Printing Preferences - Mac ............................................................................................ 84 Printing Preferences - Mac........................................................................................................ 84 Printing Your Document or Photo - Mac ........................................................................................ 85 Checking Print Status - Mac...................................................................................................... 86 Printing from a Smartphone or Tablet................................................................................................. 87 Printing with Epson Photo+ ................................................................................................................ 88 Cancelling Printing Using a Product Button........................................................................................ 88 Scanning .................................................................................................................................................... 89 Starting a Scan................................................................................................................................... 89 Starting a Scan Using the Product Buttons.................................................................................... 89 Changing Default Scan Job Settings ........................................................................................ 90 Setting Up a WSD Port (Windows 7/Windows Vista) ................................................................ 90 Starting a Scan Using Epson ScanSmart ...................................................................................... 91 Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 92 Starting a Scan from a Scanning Program..................................................................................... 95 Starting a Scan from a Smartphone or Tablet................................................................................ 97 Scanning a Document or Photo in Epson ScanSmart ........................................................................ 97 Saving a Scan ............................................................................................................................. 100 Attaching a Scan to Email............................................................................................................ 101 Sending a Scan to a Cloud Service ............................................................................................. 102 Printing a Scan ............................................................................................................................ 103

6 Selecting Epson ScanSmart Settings............................................................................................... 105 Changing the Epson Product....................................................................................................... 105 Changing the Scan Settings ........................................................................................................ 106 Changing the File Name Settings ................................................................................................ 108 Changing the Save Settings ........................................................................................................ 109 Save Settings .............................................................................................................................. 111 Customizing Action Icons ............................................................................................................ 112 Scanning in Epson Scan 2 ............................................................................................................... 114 Additional Scanning Settings - Main Settings Tab ....................................................................... 117 Additional Scanning Settings - Advanced Settings Tab............................................................... 118 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 119 Image Format Options................................................................................................................. 120 Scan Resolution Guidelines ........................................................................................................ 121 Refilling Ink.............................................................................................................................................. 123 Ink Safety Precautions ..................................................................................................................... 123 Checking Ink Levels on Your Product............................................................................................... 125 Disabling Special Offers with Windows ............................................................................................ 125 Purchase Epson Ink ......................................................................................................................... 127 Ink Bottle Part Numbers............................................................................................................... 127 Refilling the Ink Tanks ...................................................................................................................... 127 Adjusting Print Quality............................................................................................................................ 133 Print Head Maintenance................................................................................................................... 133 Print Head Nozzle Check............................................................................................................. 133 Checking the Nozzles Using the Product Buttons................................................................... 134 Checking the Nozzles Using a Computer Utility...................................................................... 136 Print Head Cleaning .................................................................................................................... 139 Cleaning the Print Head Using the Product Buttons................................................................ 139 Cleaning the Print Head Using a Computer Utility................................................................... 141 Power Cleaning ........................................................................................................................... 144 Power Cleaning Using a Computer Utility ............................................................................... 144 Print Head Alignment ....................................................................................................................... 146 Aligning the Print Head Using a Computer Utility......................................................................... 146 Cleaning the Paper Path .................................................................................................................. 148

7 Checking the Number of Sheets Fed................................................................................................ 149 Checking the Sheet Counter - Windows...................................................................................... 149 Checking the Sheet Counter - Mac.............................................................................................. 150 Cleaning and Transporting Your Product ............................................................................................. 152 Cleaning Your Product ..................................................................................................................... 152 Transporting Your Product ............................................................................................................... 152 Solving Problems.................................................................................................................................... 157 Checking for Software Updates........................................................................................................ 157 Product Light Status......................................................................................................................... 158 Running a Product Check ................................................................................................................ 160 Resetting Network Settings.............................................................................................................. 162 Solving Setup Problems................................................................................................................... 162 Product Does Not Turn On or Off................................................................................................. 162 Noise After Filling the Ink............................................................................................................. 162 Software Installation Problems.................................................................................................... 163 Solving Network Problems ............................................................................................................... 163 Product Cannot Connect to a Wireless Router or Access Point .................................................. 164 Network Software Cannot Find Product on a Network................................................................. 166 Product Does Not Appear in Mac Printer Window ....................................................................... 167 Wireless Network Connection is Unstable on a Mac ................................................................... 167 Cannot Print Over a Network....................................................................................................... 168 Cannot Scan Over a Network ...................................................................................................... 169 Solving Copying Problems ............................................................................................................... 170 Product Makes Noise, But Nothing Copies.................................................................................. 170 Product Makes Noise When It Sits for a While............................................................................. 171 Copies Have Incorrect or Faint Colors......................................................................................... 171 Position, Size, or Margins of Copies are Incorrect ....................................................................... 171 Solving Paper Problems................................................................................................................... 171 Paper Feeding Problems............................................................................................................. 172 Paper Jam Problems................................................................................................................... 173 Paper Ejection Problems............................................................................................................. 177 Solving Problems Printing from a Computer..................................................................................... 177 Nothing Prints.............................................................................................................................. 177

8 Product Icon Does Not Appear in Windows Taskbar................................................................... 179 Printing is Slow............................................................................................................................ 179 Solving Page Layout and Content Problems.................................................................................... 181 Inverted Image............................................................................................................................. 182 Too Many Copies Print ................................................................................................................ 182 Blank Pages Print........................................................................................................................ 182 Incorrect Margins on Printout....................................................................................................... 183 Border Appears on Borderless Prints .......................................................................................... 183 Incorrect Characters Print............................................................................................................ 184 Incorrect Image Size or Position.................................................................................................. 185 Slanted Printout........................................................................................................................... 185 Solving Print Quality Problems......................................................................................................... 186 White or Dark Lines in Printout .................................................................................................... 186 Blurry or Smeared Printout .......................................................................................................... 187 Faint Printout or Printout Has Gaps............................................................................................. 189 Grainy Printout............................................................................................................................. 190 Incorrect Colors ........................................................................................................................... 191 Solving Scanning Problems ............................................................................................................. 192 Scanning Software Does Not Operate Correctly ......................................................................... 193 Cannot Start Epson Scan 2 ......................................................................................................... 193 Scanning is Slow ......................................................................................................................... 194 Solving Scanned Image Quality Problems ....................................................................................... 194 Image Consists of a Few Dots Only............................................................................................. 195 Line of Dots Appears in All Scanned Images............................................................................... 195 Straight Lines in an Image Appear Crooked ................................................................................ 196 Scanned Image Quality Problems ............................................................................................... 196 Characters are Not Recognized During Conversion to Editable Text (OCR)............................... 197 Image Colors are Patchy at the Edges ........................................................................................ 198 Ripple Patterns Appear in an Image............................................................................................ 198 Scanned Image Edges are Cropped ........................................................................................... 198 Resetting the Epson Scan 2 Settings .......................................................................................... 199 Uninstall Your Product Software....................................................................................................... 199 Uninstalling Product Software - Windows.................................................................................... 199

9 Uninstalling Product Software - Mac............................................................................................ 201 Where to Get Help............................................................................................................................ 201 Technical Specifications ........................................................................................................................ 203 Windows System Requirements ...................................................................................................... 203 Mac System Requirements .............................................................................................................. 204 Paper Specifications ........................................................................................................................ 205 Printable Area Specifications ........................................................................................................... 206 Scanning Specifications ................................................................................................................... 208 Ink Specifications ............................................................................................................................. 208 Dimension Specifications ................................................................................................................. 209 Electrical Specifications ................................................................................................................... 209 Environmental Specifications ........................................................................................................... 210 Interface Specifications .................................................................................................................... 210 Network Interface Specifications...................................................................................................... 210 Safety and Approvals Specifications ................................................................................................ 211 Notices ..................................................................................................................................................... 213 Important Safety Instructions............................................................................................................ 213 General Printer Safety Instructions.............................................................................................. 213 Wireless Connection Safety Instructions ..................................................................................... 215 FCC Compliance Statement............................................................................................................. 215 Binding Arbitration and Class Waiver............................................................................................... 216 Trademarks...................................................................................................................................... 219 Copyright Notice............................................................................................................................... 220 libTIFF Software Acknowledgment.............................................................................................. 220 A Note Concerning Responsible Use of Copyrighted Materials................................................... 221 Default Delay Times for Power Management for Epson Products............................................... 221 Copyright Attribution.................................................................................................................... 221

11 ET-2400 User's Guide Welcome to the ET-2400 User's Guide. For a printable PDF copy of this guide, click here.

12 Product Basics See these sections to learn about the basic features of your product. Control Panel Buttons and Lights Product Parts Locations The Power Off and Sleep Timers Using the Epson Smart Panel Mobile App Voice-activated Printing Epson Connect Solutions for Smartphones, Tablets, and More Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Epson Print and Scan App with Windows Tablets Control Panel Buttons and Lights 1 power button and light 2 Wi-Fi and Wi-Fi Direct network status lights 3 Wi-Fi button 4 network status button 5 B&W copy button 6 color copy button 7 stop button 8 ink and paper lights

13 Light status Condition/solution power light is on The product is turned on. Wi-Fi light is on The product is connected to a wireless network. Wi-Fi Direct light is on The product is connected to a device using Wi-Fi Direct. Parent topic: Product Basics Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front 1 Rear paper feeder 2 Paper support 3 Edge guides

14 4 Feeder guard 5 Output tray 6 Paper stopper Parent topic: Product Parts Locations Product Parts - Inside 1 Document cover 2 Scanner glass

15 3 Control panel 1 Scanner unit 2 Ink tank cap 3 Ink tank cover 4 Ink tank unit 5 Ink tanks 6 Front cover 7 Scanner unit support 8 Print head Parent topic: Product Parts Locations

16 Product Parts - Back 1 AC inlet 2 USB port Parent topic: Product Parts Locations The Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency. Changing the Power Off and Sleep Timer Settings - Windows Changing the Power Off and Sleep Timer Settings - Mac Parent topic: Product Basics Changing the Power Off and Sleep Timer Settings - Windows You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.

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18 You see this screen:

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20 Print from anywhere with these Epson Connect solutions:

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22 Related topics Wi-Fi Networking Using Epson Print and Scan App with Windows Tablets You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive. Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners.

23 Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security Recommendations Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures. Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:

24 Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi Networking Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. Make sure paper is loaded before you begin. Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.

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27 Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error code 2 Message Note: Error codes and messages listed here may not all apply to your product. Error Codes and Messages Error code and message Solution

E-1

28 Error code and message Solution E-2, E-3, or E-7 No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance. No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance. Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance. Check the following:

29 Error code and message Solution

E-5

• Wpa (Tkip/Aes)

• Wpa2 (Tkip/Aes)

• Wpa3-Sae (Aes)

E-6

E-8

30 Error code and message Solution

E-9

E-10

E-11

31 Error code and message Solution

E-12

E-13

32 Network Environment Messages Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again. If you still cannot connect to your product, check the documentation that came with your router or access point for solutions. *No more devices can be connected. Disconnect one of the connected devices if you want to add another one. You can connect up to 8 computers or other devices to your product using a Wi-Fi Direct (Simple AP) connection. If you want to add another device, disconnect an existing connected device first. Parent topic: Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network. Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features Parent topic: Wi-Fi Networking Accessing the Web Config Utility You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.

33 Parent topic: Changing or Updating Network Connections Related tasks Printing a Network Status Sheet Changing a USB Connection to a Wi-Fi Connection If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection.

34 Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. You can disable the Wi-Fi features by resetting the network settings to their default values. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. These settings will be reset to their default values.

35 Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Sheet Feeder Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes.

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39 Paper Loading Capacity Paper type Loading capacity Plain paper Copy paper Epson Bright White Premium Paper Epson Bright White Pro Paper Epson EcoTank Premium Paper Epson Multipurpose Plus Paper Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), or A6 (4.1 × 5.8 inches [105 × 148 mm]) size: 100 sheets Legal (8.5 × 14 inches [216 × 356 mm]), 8.5 × 13 inches (216 × 330 mm), Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]), or Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) size: 1 sheet Epson Presentation Paper Matte Epson High Quality Ink Jet Paper 80 sheets Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Value Photo Paper Glossy 20 sheets If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time. Epson Premium Presentation Paper Matte Double-sided 1 sheet Envelopes 10 envelopes Parent topic: Loading Paper Double-sided Printing Capacity You can print double-sided on the paper types and sizes listed here.

40 Paper type Size Double-sided printing capacity Plain paper Copy paper Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), or A6 (4.1 × 5.8 inches [105 × 148 mm]) 30 sheets Legal (8.5 × 14 inches [216 × 356 mm]), Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]), 8.5 × 13 inches (216 × 330 mm), Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), or User-defined sizes 1 sheet Epson Premium Presentation Paper Matte Double-sided Letter (8.5 × 11 inches [216 × 279 mm]) 1 sheet You cannot print double-sided on the following paper types:

41 Paper Type Size Part number Sheet count Epson Bright White Premium Paper Letter (8.5 × 11 inches [216 × 279 mm])

S450218-4

S041586

S450217-4

S041586-Et

S041117

S041111

S041809

S042038

S041140

S041141

S041727

S041464

S041465

S041667

S042181

S042174

S041945

S041946

S042182

S042175

42 Paper Type Size Part number Sheet count Epson Premium Photo Paper Semi-gloss 4 × 6 inches (102 × 152 mm)

S041982

S041331

S041062

S041467

S041257

S041568

S400031

S400032

S400033

S400034

43 Paper or Media Type Settings For this paper Select this paper Type or Media Type setting Plain paper Copy paper Epson Presentation Paper Matte Epson Bright White Premium Paper Epson Bright White Pro Paper Epson Multipurpose Plus Paper Epson EcoTank Premium Paper Plain Paper / Bright White Paper Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Value Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double- sided Premium Presentation Paper Matte Envelopes Envelope Parent topic: Loading Paper

44 Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).

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46 Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or Photos Copying Documents or Photos You can copy color or black-and-white documents or photos onto plain paper.

47 Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac Printing from a Smartphone or Tablet Printing with Epson Photo+ Cancelling Printing Using a Product Button Printing with Windows You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows Selecting Extended Settings - Windows Printing Your Document or Photo - Windows Checking Print Status - Windows Locking Printer Settings - Windows Selecting Default Print Settings - Windows Changing Automatic Update Options

48 Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print.

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50 Parent topic: Printing with Windows Related references Paper or Media Type Settings Borderless Paper Type Compatibility Related tasks Selecting Double-sided Printing Settings - Windows Selecting Additional Layout and Print Options - Windows Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen. Draft For draft printing on plain paper. Draft - Vivid For draft printing on plain paper with good quality and print speed. Standard For everyday text and image printing. Standard - Vivid For text and graphics with good quality and print speed. High For photos and graphics with high print quality. More Settings Opens a window that lets you choose among levels of speed and quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows

51 Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab. Note: You will need to print one side and flip the paper over manually to print the other side. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.

52 You see a window like this:

53 Note: The surface of the paper may smear during double-sided printing. Make sure the ink has dried before reloading the paper. Double-sided Printing Options - Windows Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Booklet Select the Booklet checkbox to print double-sided pages as a booklet. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet. Parent topic: Selecting Double-sided Printing Settings - Windows

54 Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab.

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56 Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos. Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.

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Icm

58 Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page. Note: These settings are not saved with your document.

59 You can select to print the following information:

60 You see the available Printing Presets on the left:

61 Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product.

62 You see this window:

63 Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Change Standard Resolution Reduces the resolution of print data to correct printing problems. Refine screening pattern Prints graphics with a finer screening pattern. Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching. Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver, rather than the setting in your application. Barcode mode Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper, preprinted paper, envelopes, and thick paper. Use a Mixture of Color Inks to Create Black Mixes color inks to create composite black when printing at standard quality on plain paper or envelopes. Parent topic: Selecting Extended Settings - Windows Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print.

64 You see your application's Print window, such as this one:

65 Checking Print Status - Windows During printing, you can see the progress of your print job by accessing the Windows Desktop and double-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and double-clicking . Click Print Queue. You can control printing using the options on the screen.

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68 Setting Options Description Multi-Page Off Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper 6-Up Allows printing of 6 pages on one sheet of paper 8-Up Allows printing of 8 pages on one sheet of paper 9-Up Allows printing of 9 pages on one sheet of paper 16-Up Allows printing of 16 pages on one sheet of paper Parent topic: Locking Printer Settings - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.

69 You see the printer settings window:

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71 Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.

72 Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application.

73 You see a window like this:

74 You see a window like this:

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76 Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.

77 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using.

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79 Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using.

80 Quality For text and graphics with increased quality and print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Parent topic: Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.

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83 Color Matching and Color Options - Mac Parent topic: Printing on a Mac Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window. Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos. Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects. Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is required if color management is turned off. Parent topic: Managing Color - Mac

84 Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product.

85 Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Parent topic: Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print.

86 Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.

87 You see the print status window:

88 Related tasks Using the Epson Smart Panel Mobile App Printing with Epson Photo+ You can print photos, CD/DVD labels, and more using a variety of layouts and templates with Epson Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson Photo+ help utility for more information. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use Epson Photo+. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. Parent topic: Printing from a Computer Cancelling Printing Using a Product Button If you need to cancel printing, press the stop button. Parent topic: Printing from a Computer

89 Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning a Document or Photo in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Buttons Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet Parent topic: Scanning Starting a Scan Using the Product Buttons You can scan an image and save it as a PDF using your product's control panel buttons. You can change the default scan settings using the Event Manager utility on the computer.

90 Changing Default Scan Job Settings You can view or change the default scan job settings your product uses when you scan to your computer. You do this using the Event Manager program.

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92 You see a screen like this: Parent topic: Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

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94 You see an Epson Scan 2 window like this:

95 Parent topic: Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

96 You see an Epson Scan 2 window like this:

97 Parent topic: Starting a Scan Related tasks Scanning in Epson Scan 2 Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection.

98 You see a screen like this:

99 The original is scanned. When scanning is complete, you see a screen like this: Note: To change between document or photo editing options, select Change Mode.

100 You see a screen like this:

101 You see a screen like this:

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103 You see a screen like this:

104 Note: Printing scanned images is available only with Epson printers. If you do not have an Epson printer, save the file and print it from an application that can open the file.

105 Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson Product Changing the Scan Settings Changing the File Name Settings Changing the Save Settings Save Settings Customizing Action Icons Parent topic: Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.

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107 You see a screen like this:

108 Changing the File Name Settings You can change the default file naming method for your scans.

109 You see a screen like this:

110 You see a screen like this:

111 You see a screen like this:

112 JPEG Options Setting Options Description Image Quality Options — Sets a compression level by moving a slider or entering a value. File size increases the higher the resolution is. Encoding (Windows only) Standard Images load from top to bottom in a web browser. It takes longer to load the entire image. Progressive Images first load completely at low resolution and then adjust to high resolution in a web browser Embed ICC Profile (Windows only) — Allows you to add ICC profiles to the image TIFF Options Setting Options Description Byte Order Windows Macintosh Specifies the operating system where the scanned image will be used Compression (Windows only) — Specifies the compression format and level for Color/Grayscale and B&W images. File size increases with higher quality. Embed ICC Profile (Windows only) — Allows you to add ICC profiles to the image Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.

113 You see a screen like this:

114 You see a screen like this:

115 You see this window:

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118 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Remove Background Removes the background of the originals. Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs. Color Enhance Enhances the shades of the color you select in the scanned image. This setting is available only if you select Grayscale or Black & White as the Image Type setting. Brightness Adjusts the overall lightness and darkness of the scanned image. Contrast Adjusts the difference between the light and dark areas of the overall scanned image. Gamma Adjusts the midtone density of the scanned image. Unsharp Mask Makes the edges of certain image areas clearer. Turn off this option to leave softer edges. Descreening Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This option improves results when scanning magazines or newspapers. (The results of descreening do not appear in the preview image, only in your scanned image.) Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white. Dual Image Output Scans the original image twice using different output settings (Windows only). Watermark Adds a watermark to a scanned image.

119 Parent topic: Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software from the CD included with your product. If you are downloading your product's software, you must download and install the required Epson Scan 2 OCR Component to scan using OCR with Epson Scan 2. Select Epson Software Updater in the Windows Start menu or Mac Epson Software folder, and select the component and PDF extension files to download and install them.

120 You see this window:

121 JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.) PNG (*.png) An image format that does not lose quality during editing. TIFF (*.tif) A file format created for exchanging data between many programs, such as graphic and DTP software. Multi-TIFF (*.tif) A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images using a compatible program. PDF (*.pdf) A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Searchable PDF (*.pdf) A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes with the following disadvantages:

122 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.

123 Refilling Ink When the ink level is below the lower line on an ink tank, you need to refill it. Periodically check the ink tanks to see if they need to be refilled. Before checking the ink levels or refilling an ink tank as described here, be sure to read the ink safety precautions. Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank. Continued use of the product when the ink level is below the lower line on a tank could damage the product. Ink Safety Precautions Checking Ink Levels on Your Product Disabling Special Offers with Windows Purchase Epson Ink Refilling the Ink Tanks Ink Safety Precautions Ink Handling Precautions

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126 You see this window:

127 Purchase Epson Ink You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use and temperature. Ink Bottle Part Numbers Parent topic: Refilling Ink Ink Bottle Part Numbers Use these part numbers when you order or purchase new ink bottles. Ink color Part number Black 522120 Cyan 522220 Magenta 522320 Yellow 522420 Parent topic: Purchase Epson Ink Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin. You can continue to use the product even if one or more ink tanks are not filled all the way. Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills, wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or belongings, it may not come off.

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131 Note: If ink does not flow from the bottle, lift and reinsert the bottle. However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak.

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133 Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper path. Print Head Maintenance Print Head Alignment Cleaning the Paper Path Checking the Number of Sheets Fed Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines. You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily. Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may have to refill the ink tank first. If you still see white or dark lines or gaps in your printouts, even after cleaning the print head several times, you can run a Power Cleaning. Print Head Nozzle Check Print Head Cleaning Power Cleaning Parent topic: Adjusting Print Quality Related topics Refilling Ink Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Buttons Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance

134 Checking the Nozzles Using the Product Buttons You can check the print head nozzles using the buttons on your product.

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137 You see a window like this:

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142 You see a window like this:

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144 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic: Print Head Cleaning Related concepts Power Cleaning Related tasks Loading Paper in the Sheet Feeder Checking the Nozzles Using a Computer Utility Power Cleaning If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning. If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning. Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product. Caution: Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support. Power Cleaning Using a Computer Utility Parent topic: Print Head Maintenance Related topics Refilling Ink Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer. Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

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146 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic: Power Cleaning Related concepts Print Head Nozzle Check Related references Product Light Status Related tasks Loading Paper in the Sheet Feeder Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using a Computer Utility Parent topic: Adjusting Print Quality Related concepts Print Head Cleaning Related tasks Loading Paper in the Sheet Feeder Aligning the Print Head Using a Computer Utility You can align the print head using a utility on your Windows or Mac computer.

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150 You see this window:

151 You see this window:

152 Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray, front cover, and rear paper feed cover when you are not using the product to protect it from dust. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

153 Caution: During transportation and storage, follow these guidelines:

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157 Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Light Status Running a Product Check Resetting Network Settings Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.

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159 Light status Condition/solution The paper light is on No paper is loaded or multiple sheets fed at one time. Load paper in the product, and press the B&W copy button or the color copy button to clear the error. The paper light is flashing Paper is jammed in the product. Remove the jammed paper, and press the B&W copy button or the color copy button to clear the error. The ink and paper lights are flashing simultaneously An ink pad is nearing or at the end of its service life. Contact Epson for support. If a message to continue printing appears on your computer, press the B&W copy button or the color copy button to continue printing. The ink and paper lights are flashing alternately A borderless printing ink pad is nearing or at the end of its service life. Contact Epson for support. If a message to continue printing appears on your computer, press the B&W copy button or the color copy button to continue printing. Borderless printing is not available until the ink pad is replaced. All lights are flashing A printer error has occurred. Paper or protective material is stuck inside the product. Open the front cover and remove any jammed paper or protective materials. Turn the product off and then back on again. If the error continues, contact Epson for support. The Wi-Fi and Wi-Fi Direct lights are flashing A Wi-Fi connection error has occurred. Press the Wi-Fi button to clear the error and try again. The ink light is on The paper light is on The Wi-Fi and Wi-Fi Direct lights are on An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If the error continues, contact Epson for support. The ink light is on The paper light is on The product was not turned off correctly. Press the B&W copy button or the color copy button to clear the error, then run a nozzle check and cancel any pending print jobs. Always use the power button to turn off the product. Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this

160 happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part. Parent topic: Solving Problems Related concepts Print Head Nozzle Check Related references Paper Jam Problems Related tasks Loading Paper in the Sheet Feeder Related topics Wi-Fi Networking Running a Product Check Running a product check helps you determine if your product is operating properly.

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162 Uninstall Your Product Software Power Cleaning Resetting Network Settings You can reset the network settings to their factory defaults.

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164 Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

165 Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

166 Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions:

167 Related concepts Uninstall Your Product Software Related tasks Enabling Wi-Fi Direct Mode Using WPS to Connect to a Network Printing a Network Status Sheet Resetting Network Settings Connecting to a New Wi-Fi Router Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions:

168 If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac. Parent topic: Solving Network Problems Cannot Print Over a Network If you cannot print over a network, try these solutions:

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170 Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

171 Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Copies Have Incorrect or Faint Colors If your copies have incorrect, uneven, smeared, or faint colors, try these solutions:

172 Paper Jam Problems Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions:

173 Paper Jam Problems If you have problems with paper jams, try these solutions:

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175 Caution: Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury.

176 Caution: When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak.

177 Related tasks Cancelling Printing Using a Product Button Loading Paper in the Sheet Feeder Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions:

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179 Product Icon Does Not Appear in Windows Taskbar If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution:

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181 If printing is still slow and you are using Windows 7 or Windows Vista, try the following:

182 Inverted Image If your printed image is inverted unexpectedly, try these solutions:

183 Related tasks Checking Ink Levels on Your Product Selecting Basic Print Settings - Windows Selecting Extended Settings - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions:

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185 Selecting Extended Settings - Windows Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions:

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189 Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Power Cleaning Related references Paper or Media Type Settings Compatible Epson Papers Related tasks Checking Ink Levels on Your Product Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Cleaning the Paper Path Related topics Loading Paper Refilling Ink Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions:

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193 Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions:

194 Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

195 Scanned Image Quality Problems Characters are Not Recognized During Conversion to Editable Text (OCR) Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Resetting the Epson Scan 2 Settings Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions:

196 Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned image, make sure to place your original straight when you scan it. Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended. Keep the document cover closed to prevent dirt or dust from getting inside. Parent topic: Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Scanned Image Quality Problems If you encounter quality problems with your scanned image, try these solutions: Image is Distorted or Blurry

197 Image is Too Dark

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199 Parent topic: Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions, you may need to reset the Epson Scan 2 settings using the Epson Scan 2 Utility.

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202 Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready:

203 Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Scanning Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software, your computer should use one of these Microsoft operating systems:

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205 Paper Specifications Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs. Single-sheets Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) Executive (7.25 × 10.5 inches [184 × 267 mm]) 8.5 × 13 inches (216 × 330 mm) Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) 4 × 6 inches (102 × 152 mm) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) 3.5 × 5 inches (89 × 127 mm) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) User-defined size paper from 2.12 × 3.39 inches (54 × 86 mm) to 8.5 × 47.24 inches (215.9 × 1200 mm) Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2)

206 Envelopes Size No. 10 (4.1 × 9.5 inches [105 × 241 mm]) Paper types Plain paper Weight 20 lb (75 g/m2) to 27 lb (100 g/m2) Note: Even when the paper thickness is within range, the paper may not feed or the print quality may decline depending on the paper types. Parent topic: Technical Specifications Related references Compatible Epson Papers Compatible Epson Papers Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders 1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum

207 2 Reduced print quality area/top: 1.61 inches (41 mm) minimum 3 Reduced print quality area/bottom: 1.46 inches (37 mm) minimum Single sheets - borderless 1 Reduced print quality area/top: 1.73 inches (44 mm) minimum 2 Reduced print quality area/bottom: 1.57 inches (40 mm) minimum Envelopes 1 Left/right margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.12 inch (3 mm) minimum 3 Reduced print quality area/right: 0.71 inch (18 mm) minimum 4 Reduced print quality area/left: 1.61 inches (41 mm) minimum

208 Note: Even when the paper thickness is within range, the paper may not feed or the print quality may decline depending on the paper types. Parent topic: Technical Specifications Scanning Specifications Scanner type Flatbed, color Photoelectric device

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209 Ink life Opened package: Use as soon as possible. Unopened package: Use before the date on the package has expired. Temperature Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C) Parent topic: Technical Specifications Related concepts Purchase Epson Ink Dimension Specifications Height Stored: 7.0 inches (179 mm) Printing: 10.0 inches (253 mm) Width Stored: 14.8 inches (375 mm) Printing: 14.8 inches (375 mm) Depth Stored: 13.7 inches (347 mm) Printing: 22.8 inches (578 mm) Weight (without ink and power cord) 8.6 lb (3.9 kg) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Input voltage range 90 to 264 V Rated frequency range 50/60 Hz Input frequency range 49.5/60.5 Hz

210 Rated current 0.4 to 0.2 A Power consumption Standalone copying: Approximately 12 W (ISO/IEC24712) Ready mode: Approximately 4.5 W Sleep mode: Approximately 0.7 W Power off mode: Approximately 0.2 W Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Humidity (without condensation) Operating: 20 to 80% RH Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers); USB 3.0 cables are not supported Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standard IEEE 802.11 b/g/n; IEEE802.11n available only on the 20 MHz channel

211 Security WEP (64/128 bit) WPA2-PSK (TKIP/AES), complies with WPA2 with support for WPA/WPA2 Personal

Wpa3-Sae (Aes)

212 To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles). Parent topic: Technical Specifications

213 Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Printer Safety Instructions Wireless Connection Safety Instructions Parent topic: Notices General Printer Safety Instructions

214

215

Warning

216 For Canadian Users

Can Ices-3(B)/Nmb-3(B)

1. Disputes, Binding Individual Arbitration, And Waiver Of Class Actions And

Class Arbitrations

Or Jury In A Court Proceeding And Your Grounds For Appeal Are Limited.

217 1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state or municipality if the action is within that court's jurisdiction and is pending only in that court.

1.5 Waiver Of Class Actions And Class Arbitrations. You And Epson Agree That

Each Party May Bring Disputes Against The Other Party Only In An Individual

Capacity, And Not As A Plaintiff Or Class Member In Any Class Or

Representative Proceeding, Including Without Limitation Federal Or State

Class Actions, Or Class Arbitrations. Class Action Lawsuits, Class-Wide

Arbitrations, Private Attorney-General Actions, And Any Other Proceeding

Where Someone Acts In A Representative Capacity Are Not Allowed.

Accordingly, Under The Arbitration Procedures Outlined In This Section, An

Arbitrator Shall Not Combine Or Consolidate More Than One Party'S Claims

Without The Written Consent Of All Affected Parties To An Arbitration

Proceeding.

218 (i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at http://www.jamsadr.com ("Demand for Arbitration"). (ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North State College Blvd., Suite 600 Orange, CA 92868, U.S.A. (iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute Notice), or as otherwise agreed by the parties. b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration. c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement. d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and expenses to be paid by Epson pursuant to this Section 1.6d). e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section 1.6d) above does not limit your rights to attorney's fees and expenses under applicable law; notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and expenses. 1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual arbitration procedure and waiver of class and representative proceedings specified in this Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this Section 1. In the event that you opt-out consistent with the procedure set forth above, all other terms shall continue to apply, including the requirement to provide notice prior to litigation. 1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and

219 class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you timely elected to opt-out when you first assented to this Agreement). 1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions as provided in Section 1.5. This means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1) shall be null and void. Parent topic: Notices Trademarks EPSON® and Epson Smart Panel® are registered trademarks, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM and Remote PrintTM are trademarks of Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Apple, Mac, macOS, OS X, and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. Google® is a registered trademark and AndroidTM, ChromebookTM, GmailTM, Google AssistantTM, Google ChromeTM and Google PlayTM are trademarks of Google LLC. Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates. Wi-Fi Direct® is a registered trademark of Wi-Fi Alliance®. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices

220 Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice. libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic: Notices libTIFF Software Acknowledgment Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (I) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

221

The Software Is Provided "As-Is" And Without Warranty Of Any Kind, Express,

Implied Or Otherwise, Including Without Limitation, Any Warranty Of

Merchantability Or Fitness For A Particular Purpose.

In No Event Shall Sam Leffler Or Silicon Graphics Be Liable For Any Special,

Incidental, Indirect Or Consequential Damages Of Any Kind, Or Any Damages

Whatsoever Resulting From Loss Of Use, Data Or Profits, Whether Or Not

Of Or In Connection With The Use Or Performance Of This Software.

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