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Common questions
Common Questions
45 totalHow do I turn off the HL-L3290CDW printer?
Press and hold the Power button to turn off the machine. The LCD will display [Shutting Down] and stay on for a few seconds before turning off.
How do I set up a wireless connection on the HL-L3290CDW?
Press the WiFi button on the control panel and launch the wireless installer on your computer. Follow the on-screen instructions to set up a wireless connection between your machine and your network. When the WiFi light is on, your Brother machine is connected to a wireless access point; when it blinks, the wireless connection is down or the machine is in the process of connecting.
What types of paper can be loaded in the paper tray?
The paper tray supports plain paper, thin paper, recycled paper, and thick paper. When loading, adjust the guides, fan the paper, and do not exceed the maximum fill mark.
What types of paper can be used in the Manual Feed Slot?
The Manual Feed Slot supports plain paper, thin paper, recycled paper, bond paper, thick paper, labels, envelopes, and glossy paper. Use both hands to insert one sheet at a time and continue pressing the paper against the rollers for about two seconds until the machine grabs and pulls it in. Note that you should open the back cover (face up output tray) before printing labels or envelopes to let printed paper exit onto the face up output tray.
What should I check first if my printer is not working properly?
First, verify that the machine's power cord is connected correctly and the power is on, and that all orange protective parts have been removed. Also check that paper is inserted correctly in the paper tray, interface cables are securely connected, and for network models, confirm that the access point, router, or hub is turned on and its link indicator is blinking.
What do the different colors of the Status Monitor icon mean?
A green icon indicates the normal stand-by condition, a yellow icon indicates a warning, a red icon indicates an error has occurred, and a gray icon indicates the machine is offline. You can access the Status Monitor by double-clicking its icon in the task tray.
Show 39 more questions
What error messages appear when there is a paper jam?
How long do the toner cartridges last on the HL-L3290CDW?
What is the expected life of the drum unit and belt unit?
Where can I find more detailed troubleshooting help and error message explanations?
What should I check first if my printer seems to have a problem?
What types of paper can I load in the paper tray?
What are the different paper jam error messages and what do they indicate?
When should I replace the toner cartridge, and what are the available options?
How long does the drum unit last on the HL-L3290CDW?
How do I use the Manual Feed Slot on the HL-L3290CDW?
What is the approximate page yield of the Waste Toner Box and Belt Unit?
How do I turn on and off the Brother HL-L3290CDW printer?
What should I check first if my printer isn't working properly?
How do I set up a wireless connection on my Brother printer?
What types of paper can I use in the paper tray?
What do the different Brother Status Monitor icon colors mean?
How long does the starter toner cartridge last?
What should I do if I get a document or paper jam error?
Can I use labels and envelopes in the manual feed slot?
What is the approximate page yield for the drum unit?
How do I access the Brother Status Monitor for troubleshooting?
Can I request a printed version of the user guide?
Where can I find troubleshooting help and FAQs for my Brother printer?
Where can I find the complete user guide with advanced instructions?
How do I turn on and off my Brother HL-L3290CDW printer?
What does it mean when the WiFi light is blinking?
What guides are included in the box with my Brother printer?
What should I read first before setting up my Brother printer?
What should I avoid doing with the touchscreen LCD?
How do I set up a wireless connection on my Brother machine?
How do I copy both sides of an identification card?
Where can I find the Online User's Guide for my Brother HL-L3290CDW printer?
How do I set up a wireless connection on my Brother HL-L3290CDW?
How do I access troubleshooting help for my Brother printer?
How do I copy both sides of an identification card onto a single page?
Can I damage the touchscreen LCD by using a pen or stylus?
What guides are included in the box with my Brother HL-L3290CDW printer?
What is the difference between the Reference Guide and the Online User's Guide?
What should I do if I want a printed version of the Online User's Guide?
Full Manual
19 pages
Reference Guide Brief explanations for routine operations
Hl-L3290Cdw
Dcp-L3551Cdw
Mfc-L3710Cw
Mfc-L3750Cdw
Mfc-L3770Cdw
Brother recommends keeping this guide next to your Brother machine for quick reference. Online User's Guide For more advanced instructions, information, and product specifications, see the Online User's Guide at support.brother.com/manuals
To request a printed version of the Online User's Guide, please contact us at: Chile and Bolivia: Tel: 800-541-000 / Email: [email protected] Peru: Tel: 0800-00-066 / Email: [email protected] Mexico: Tel: 01-800-759-6000 / 01-800-759-8000 Argentina, Paraguay and Uruguay: In Argentina: www.brother.com.ar In Paraguay: www.brother.com.py In Uruguay: www.brother.com.uy Other countries in Latin America and the Caribbean: Tel: 888-800-7303* (Eastern Standard Time, USA.) Email: [email protected]
User's Guides and Where to Find Them Which Guide? What's in It? Where Is It? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the Full Driver & Software Package for the operating system and connection type you are using. Printed / In the box Reference Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. See troubleshooting tips. Printed or on Brother Installation Disc / In the Box Online User's Guide This guide includes the additional contents of the Reference Guide. In addition to information about the Print, Scan, Copy, Fax, mobile device functions, Brother ControlCenter operations and troubleshooting, other useful information is included about using the machine on a network. Brother Solutions Center 1 1 Visit support.brother.com/manuals. 1
The Online User's Guide Helps You Get the Most Out of Your Machine We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers: Quicker Navigation! Search box Navigation index in a separate panel Comprehensive Format! Every topic in one guide Simplified Layout! Step-by-step instructions Feature summary at the top of the page 1 2 3 4
Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
Control Panel Overview The control panel may vary depending on your model.
Hl-L3290Cdw/Dcp-L3551Cdw
1 5 2 3 4 6
2 in 1 (ID) Copy Press to copy both sides of an identification card onto a single page.
Ok
Press to store your machine settings. a or b Press to scroll up or down through menus and options.
Mfc-L3710Cw/Mfc-L3750Cdw/Mfc-L3770Cdw
4 1 2 3 5
Near Field Communication (NFC) (MFC-L3770CDW) If your Android™ device supports the NFC feature, you can print from your device or scan documents to your device by touching it to the NFC symbol. How to Navigate the Touchscreen LCD Related Models:
Mfc-L3710Cw/Mfc-L3750Cdw/Mfc-L3770Cdw
Press your finger on the LCD to operate it. To display and access all the options, swipe left, right, up, down or press d c or a b on the LCD to scroll through them.Important
DO NOT press the LCD with a sharp object, such as a pen or stylus. It may damage the machine. DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error.Note
1 General Information 7
Touchscreen LCD Overview Related Models:
Mfc-L3710Cw/Mfc-L3750Cdw/Mfc-L3770Cdw
You can select from two types of screens to set as the Main Home screen: Home screens and Shortcuts screens. When a Home screen is displayed, swipe left or right or press d or c to display the other Home screens. The Main Home screen displays the machine's status when the machine is idle. When displayed, this screen indicates that your machine is ready for the next command. The available features vary depending on your model. Home screen: Screen 1 The Home screens provide access to features, such as Fax, Copy and Scan. Home screen: Screen 2 Home screen: Screen 3 Shortcuts screen Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning and using Web Connect. Three Shortcuts tabs are available with six Shortcuts on each Shortcuts tab. A total of 18 Shortcuts are available.
• [Web] Press to connect the Brother machine to an Internet service. • [Apps] Press to connect the Brother machine to the Brother Apps service. •
[Usb]
Press to access the USB menu and select [Scan to USB] or [Direct Print] options.0 Max Wireless LAN Disabled
Technology Co.,Ltd.
Note
1 General Information 9
Load Paper in the Paper Tray Use the paper tray when printing on the following media: Plain paper Thin paper Recycled paper Thick paper
Mfc-L3770Cdw
Use the MP tray when printing on the following media: Plain paper Thin paper Recycled paper Bond paper Thick paper Labels 1 Envelopes 1 Glossy paper 2
Load Paper in the Manual Feed Slot Related Models:
Hl-L3290Cdw/Dcp-L3551Cdw/Mfc-L3710Cw/
Mfc-L3750Cdw
Use the Manual Feed Slot when printing on the following media: Plain paper Thin paper Recycled paper Bond paper Thick paper Labels 1 Envelopes 1 Glossy paper
Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following:
A
Troubleshooting 12
Find the Error Find the Solution Using the LCD Cover is Open
Document and Paper Jams An error message indicates where the paper is stuck in your machine. 1 2,3 3 4 5 Error messages:
Supplies When the time comes to replace supplies, such as the toner or drum, an error message will appear on your machine's control panel or in the Status Monitor. For more information about the supplies for your machine, visit www.brother.com/original/index.html or contact your local Brother dealer. The Supply Order Number (No.) will vary depending on your country and region. Supply Items Supply Order No. Approximate Life (Page Yield) Toner Cartridge Standard Toner:
Tn-223
Tn-227
Dr-223Cl 3
Dr-223Cl-Bk 4
Dr-223Cl-Cmy 5
Approximately 18,000 pages 6 Belt UnitBu-223Cl
Approximately 50,000 pages 7B
Appendix B Appendix 15
Supply Items Supply Order No. Approximate Life (Page Yield) Waste Toner Box
Wt-223Cl
Approximately 50,000 pages 2 1 Approximate cartridge yield is declared in accordance with ISO/IEC 19798. 2 Letter or A4 size single-sided pages 3 Contains four drum units; one black and three colors. 4 Contains one black drum unit. 5 Contains one color drum unit. 6 Approximately 18,000 pages based on one page per job [A4/Letter single-sided pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and media size. 7 Approximately 50,000 pages based on two pages per job [A4/Letter single-sided pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and media size. If you are using Windows®, double-click the Brother Creative Center icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creativity. Mac users can access Brother CreativeCenter at this web address: www.brother.com/creativecenter 16
Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.