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Common questions
Common Questions
10 totalHow do I replace the toner cartridge?
First, power on the printer and open the top cover until it locks in the open position. Push down the lock lever and remove the old toner cartridge from the drum unit. Unpack the new cartridge, remove the orange protective cover, and shake it 5 to 6 times to distribute the toner evenly. Insert the new cartridge firmly into the drum unit until the lock lever locks automatically, then reinstall the assembly back into the printer.
Why am I getting a 'Non-genuine Toner' error?
This is a warning message that appears when non-genuine toner is detected. You can clear this message by pressing the Resume, Stop, Reset, or Start button on your printer.
What should I do before installing a new toner cartridge?
Allow the printer to cool down after operation before installing the new cartridge, as the printer may be hot. Additionally, prepare a clean workspace and use a piece of clean paper to assemble the toner cartridge and drum unit on it.
How do I fix 'Toner Low,' 'Replace Toner,' or 'Toner Ended' messages?
Reinstall the cartridge following the Installation Guide to ensure correct installation. Then turn off the printer, open the top cover until it locks, and use a dry, lint-free cloth to clean the LED head windows. Close the top cover and turn the printer back on. Do not touch the LED head window directly with your hands.
What should I avoid when handling the toner cartridge?
Do not touch the drum directly with your fingers, as this may result in poor print quality. Additionally, avoid touching the chip on the cartridge during handling.
How do I improve print quality when colors appear faded?
Use the control panel to calibrate your printer to improve color density. For color touchscreen LCD printers, navigate to Toner → Calibration → Calibrate → Yes, then press Home when 'Completed' appears. For mono LCD printers, press Menu and select Color Correction → Color Calibration → Calibration → Calibrate → Yes, and calibration will start automatically in a few minutes.