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HP Color Laserjet Pro M255 M256 Printer manual
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HP Color Laserjet Pro M255 M256 Printer

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24 total
1

How do I download and install the software for the HP Color LaserJet Pro M255 M256?

You can download the software from 123.hp.com/laserjet (Windows) or 123.hp.com (OS X) by clicking Download and following the onscreen instructions. Alternatively, you can go to www.hp.com/support/ljM255, select Software and Drivers, and download the software for your printer model and operating system. When prompted during installation, select the appropriate option for your connection type. (Page 8)

2

How do I set up a wireless connection on the HP Color LaserJet Pro M255 M256?

Before setting up your wireless connection, disconnect any USB or network cables from your printer. On the touchscreen control panel, touch the Wireless icon, touch Network Wi-Fi off, then touch Settings, and then touch Wireless Setup Wizard and select your network name from the list of available wireless networks. Do not connect the USB cable until you are prompted to do so during software installation. (Page 8)

3

What should I do if I see a 'Supply problem,' 'Incompatible cartridge,' or 'Unauthorized cartridge' error message?

Take out and reinsert the toner cartridge to resolve the error. If the error still appears after reinserting the cartridge, visit www.hp.com/support/ljM255 for further assistance. (Page 8)

4

What should I do when the printer displays 'Cartridge is very low' or 'Used or counterfeit cartridge in use'?

Replace the toner cartridge with a new cartridge when either of these messages appears. Continuing to use a very low or counterfeit cartridge is not recommended. (Page 8)

5

How do I print from a mobile device using the HP Color LaserJet Pro M255 M256?

You can use the HP Smart app by scanning the QR code or visiting 123.hp.com, installing the app, and following the onscreen instructions to connect and print. Alternatively, you can use Wi-Fi Direct (wireless models only) by turning on Wi-Fi on your mobile device, searching for wireless networks, and selecting the printer shown on the printer control panel. (Page 9)

6

How do I check for firmware updates for the HP Color LaserJet Pro M255 M256?

Go to www.hp.com/support/ljM255 and select a printer or category from the list, then click Drivers. Select your operating system, click Next, then select Firmware and click the Download button to get the latest firmware update. (Page 9)

Show 18 more questions

How do I set up a wireless connection on the touchscreen model of the HP Color LaserJet Pro M255 M256?

What does the 'Cartridge is very low' or 'Used or counterfeit cartridge in use' error message mean, and how do I fix it?

How do I clear a paper jam on the HP Color LaserJet Pro M255 M256?

How do I restore the network settings on the HP Color LaserJet Pro M255 M256?

How do I enable Wi-Fi Direct on the HP Color LaserJet Pro M255 M256?

How do I print from a mobile device on the HP Color LaserJet Pro M255 M256?

What is the maximum recommended distance between the printer and the wireless router for a reliable wireless connection?

How do I check for and download firmware updates for the HP Color LaserJet Pro M255 M256?

How do I set up a wireless connection on my Color LaserJet Pro M255/M256?

What does the error message 'Door is open' mean?

How do I clear a paper jam in tray 1?

What should I do if I see a 'Cartridge is very low' or 'Used or counterfeit cartridge' error?

How do I enable Wi-Fi Direct on my printer?

What is the maximum distance my wireless printer can be from the router?

How do I restore my printer's network settings?

How do I download and install the printer software?

How do I use the HP Smart app for mobile printing?

What does 'Jam in cartridge area' mean and how do I fix it?

Full Manual

10 pages
Page 1
HP Color Laserjet Pro M255 M256 Printer manual — page 1

© Copyright 2019 HP Development Company, L.P. www.hp.com www.hp.com/support/ljM255 www.register.hp.com

*G3Q74-90978*

*G3Q74-90978*

© Copyright 2019 HP Development Company, L.P. www.hp.com Lea esto primero www.hp.com/support/ljM255 www.register.hp.com Color LaserJet Pro M255-M256

*G3Q74-90978*

*G3Q74-90978*

© Copyright 2019 HP Development Company, L.P. www.hp.com Lea esto primero www.hp.com/support/ljM255 www.register.hp.com Color LaserJet Pro M255-M256 Color LaserJet Pro M255-M256

7Kw63-90914

*7Kw63-90914*

*7Kw63-90914*

Page 2
HP Color Laserjet Pro M255 M256 Printer manual — page 2

2 1 2 3 1.1 1.2 1.3 1.4 2.1 2.2 HP Smart HP Smart

Page 3
HP Color Laserjet Pro M255 M256 Printer manual — page 3

3 简体中文............. 4 English................. 7

En

Zhcn

2-line LCD control panel view.................................. 7 Touchscreen control panel view............................. 7 Control panel error message................................... 8 Download and install the software........................ 8 Mobile printing........................................................... 9 Troubleshooting........................................................ 9 Color LaserJet Pro M255-M256 参考指南 Reference Guide

2 行 Lcd 控制面板视图........................4

触摸屏控制面板视图...........................4 控制面板错误消息...............................5 下载和安装软件...................................5 移动打印................................................6 故障排除................................................6

Page 4
HP Color Laserjet Pro M255 M256 Printer manual — page 4

4 1 “后退”按钮 2 “主页”按钮 3 “帮助”按钮 4 彩色触摸屏 5 主屏幕指示器 触摸屏控制面板视图 2 4 5 1 2 3 1 2 行控制面板显示屏 2

Ok 按钮

3 左箭头 按钮 4 后退箭头 按钮 5 “无线” 按钮（仅限无线型号） 6 “取消” 按钮 7 右箭头 按钮 需要帮助吗？- 常见问题解答 有关常见问题解答，请访问 www.hp.com/support/ljM255FAQ 或扫描二维码。

2 行 Lcd 控制面板视图

2 1 3 6 4 5 7

Page 5
HP Color Laserjet Pro M255 M256 Printer manual — page 5

5 无线网络连接（仅限无线型号）

注：直到提示连接 Usb 电缆时再这样做。

方法 2：从打印机支持网站下载 (Windows)
  • 访问 www.hp.com/support/ljM255。
  • 选择软件和驱动程序。
  • 下载适用于您的打印机型号和操作系统的软件。
  • 从保存软件文件的文件夹中启动该文件。
  • 按照屏幕上的说明安装该软件。
  • 提示选择连接类型时，选择该连接类型的相应选项。
    •  方法 1：从 123.hp.com/laserjet 下载
  • 访问 123.hp.com/laserjet (Windows) 或 123.hp.com (OS X)，
    • 然后单击下载。
  • 按屏幕上的说明和提示将文件保存到计算机。
  • 从保存软件文件的文件夹中启动该文件。
  • 按照屏幕上的说明安装该软件。
  • 提示选择连接类型时，选择该连接类型的相应选项。
    • 下载和安装软件 错误消息 解决方案 装入纸张 插入纸张。 •• 正在初始化... •• 正在清洁... •• 正在打印...冷却模式 无需执行操作。 挡盖打开 合上所有挡盖。

    •• 纸盘 1 卡纸。清除卡纸，然后按 Ok。

    •• 碳粉盒区域卡纸。打开顶盖，然后卸下碳粉盒。清除卡纸。 参阅《用户指南》。

    •• 手动进纸。普通纸、信纸。或按 Ok 以使用可用的介质。

    •• 手动双面打印。将纸张装入纸盘 1。按 Ok 以继续。

    在就绪时，按 2 行控制面板上的 Ok 按钮或点击触摸屏控制面板上的

    确定。 •• 耗材有问题。 •• 安装碳粉盒。 •• 不兼容的碳粉盒。 •• 受保护的碳粉盒。 •• 未经授权的碳粉盒。 取出再插回碳粉盒。如果仍出错，请访问 www.hp.com/support/ljM255。 •• 碳粉盒中碳粉严重不足。 •• 正在使用二手或仿冒的碳粉盒。 更换为新的碳粉盒。 控制面板错误消息 使用触摸屏控制面板设置无线连接：

    注：在设置无线连接之前，从打印机上拔下任何 Usb 或网络电缆。

  • 依次轻触无线图标、Wi-Fi 网络关闭、设置。
  • 轻触无线设置向导，然后从可用无线网络的列表中选择您的网络名称。

    • Page 6
    HP Color Laserjet Pro M255 M256 Printer manual — page 6

    6  移动打印 《用户指南》和其他支持资源 《用户指南》中含有打印机使用和故障排除信息。可在 Web 上找到 它：访问 www.hp.com/support/ljM255。 检查固件更新

  • 访问 www.hp.com/support/ljM255。
  • 从列表中选择打印机或类别，然后单击驱动程序。
  • 选择操作系统，然后单击下一步按钮。
  • 选择固件，然后单击下载按钮。
    • 控制面板帮助（仅限触摸屏型号） 轻触打印机控制面板上的“帮助” 按钮以访问帮助主题。 2 方法 1：HP Smart 使用 HP Smart 应用程序进行设置、打印等等。
  • 扫描二维码或访问 123.hp.com。
  • 安装 HP Smart 应用程序。
  • 运行 HP Smart 应用程序，然后按屏幕上的说明进行连接、
    • 设置、打印等等。 方法 2：Wi-Fi Direct（仅限无线型号） 通过 Wi-Fi Direct，智能手机、平板电脑或计算机等支持 Wi-Fi 的设备可直接与打印机建立无线网络连接，而不必使用无线路由器或接入点。 连接到打印机的 Wi-Fi Direct 信号与将支持 Wi-Fi 的设备连接到新的无线网络或热点的方式相同。 启用 Wi-Fi Direct 要从控制面板中设置 Wi-Fi Direct，请完成以下步骤：

    1. 2 行控制面板：在打印机控制面板上，按 Ok 按钮，然后打开网络

    设置菜单。 触摸屏控制面板：从打印机控制面板上的主屏幕中，轻触连接信 息 按钮，然后打开以下菜单： • Wi-Fi Direct • 设置 • 开/关
  • 轻触开菜单项。
    • 发现打印机
  • 从移动设备上开启 Wi-Fi，然后搜索无线网络。
  • 选择打印机控制面板上显示的打印机。
    • 示例打印机名称：Direct-bb-HP M255 Laserjet 详细了解移动打印 有关这些和其他操作系统（Chrome/ Google 云打印）的进一步信息，请访问 www.hp.com/go/LaserJetMobilePrinting 或扫描 二维码。 故障排除 无线打印 有关无线打印和无线设置的详细信息， 请访问 www.hp.com/go/wirelessprinting。 无线连接故障排除 确认打印机在无线网络的覆盖范围内。对于大多数网络，打印机与无线接入点（无线路由器）的距离必须在 30 米（100 英尺）以内。可能需要

    Usb 电缆用于临时连接打印机与计算机。要确保正确地同步无线设置信息，请直到提示连接该 Usb 电缆时再照做。

    按照这些步骤还原网络设置：

    1. 从打印机上拔下 Usb 电缆。

  • 执行以下步骤之一：
    • a. 对于 2 行控制面板打印机：按住打印机控制面板上的“无线”

    按钮。当“就绪” Led 指示灯和“注意”

    Led 指示灯一起开始

    闪烁时，松开“无线” 按钮。 b. 对于触摸屏控制面板打印机：转到打印机上的设置菜单，依次选择网络设置、还原默认值/还原网络设置。 打印机将自动还原网络默认设置并重新启动。

    3. 在“就绪” Led 指示灯点亮时，继续安装软件。

    Page 7
    HP Color Laserjet Pro M255 M256 Printer manual — page 7

    简体中文............. 4 English................ 7 7 1 Back button 2 Home button 3 Help button 4 Color touchscreen 5 Home page screen indicator Touchscreen control panel view 2 4 5 1 2 3 1 2-line control panel display 2 OK button 3 Left arrow button 4 Back arrow button 5 Wireless button (wireless model only) 6 Cancel button 7 Right arrow button Need Help? - FAQ For frequently asked questions, go to www.hp.com/support/ljM255FAQ or scan the QR code. 2-line LCD control panel view 2 1 3 6 4 5 7

    Page 8
    HP Color Laserjet Pro M255 M256 Printer manual — page 8

    8 Wireless network connection (wireless models only) NOTE: Do not connect the USB cable until you are prompted to do so. Method 2: Download from printer support website (Windows)

  • Go to www.hp.com/support/ljM255.
  • Select Software and Drivers.
  • Download the software for your printer model and operating system.
  • Launch the software file from the folder where the file was saved.
  • Follow the onscreen instructions to install the software.
  • When prompted to select a connection type, select the appropriate option
    • for the type of connection.  Method 1: Download from 123.hp.com/laserjet
  • Go to 123.hp.com/laserjet (Windows) or 123.hp.com (OS X), and click
    • Download.
  • Follow the onscreen instructions and then prompts to save the file to the
    • computer.
  • Launch the software file from the folder where the file was saved.
  • Follow the onscreen instructions to install the software.
  • When prompted to select a connection type, select the appropriate option
    • for the type of connection. Download and install the software Error Message Solution Load Paper Insert paper. •• Initializing... •• Cleaning... •• Printing... Cool down mode No action to take. Door is open Secure all doors. •• Jam in tray 1. Clear jam and then press OK. •• Jam in cartridge area. Open top cover and remove cartridge. Clear jam. Refer to User Guide. •• Manual Feed. Plain, Letter. Or press OK to use available media. •• Manual Duplex. Load tray 1. Press OK to continue. Press the OK button on the 2-line control panel or tap OK on the touchscreen control panel when ready. •• Supply problem. •• Install cartridge. •• Incompatible cartridge. •• Protected cartridge. •• Unauthorized cartridge. Take out and reinsert the toner cartridge. If error still appears, go to www.hp.com/support/ljM255. •• Cartridge is very low. •• Used or counterfeit cartridge in use. Replace with a new cartridge. Control panel error message Use touchscreen control panel to set up your wireless connection: Note: Before setting up your wireless connection, disconnect any USB or network cables from your printer.
  • Touch the Wireless icon, touch Network Wi-Fi off, and then touch Setting.
  • Touch Wireless Setup Wizard, and then select your network name from the list of available wireless networks.

    • Page 9
    HP Color Laserjet Pro M255 M256 Printer manual — page 9

    9 User guide and additional support resources The user guide includes printer usage and troubleshooting information. It is available on the web: Go to www.hp.com/support/ljM255. Check for firmware updates

  • Go to www.hp.com/support/ljM255.
  • Select a printer or category from the list, and then click Drivers.
  • Select the operating system, and click the Next button.
  • Select Firmware, and click the Download button.
    • Control panel help (touchscreen models only) Touch the Help button on the printer control panel to access help topics. 2  Mobile printing Method 1: HP Smart Use the HP Smart app to set up, print, and more.
  • Scan the QR code or go to 123.hp.com.
  • Install the HP Smart app.
  • Run the HP Smart app and follow the onscreen instructions to connect,
    • set up, print, and more. Method 2: Wi-Fi Direct (wireless models only) Wi-Fi Direct allows Wi-Fi capable devices, such as smart phones, tablets, or computers, to make a wireless network connection directly to the printer without using a wireless router or access point. Connect to the printer’s Wi-Fi Direct signal the same way Wi-Fi capable devices are connected to a new wireless network or hotspot. Enable Wi-Fi Direct To set up Wi-Fi Direct from the control panel, complete the following steps:
  • 2-line control panels: On the printer control panel, press the OK button,
    • and then open the Network Setup menu. Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and open the following menus: • Wi-Fi Direct • Settings • On/Off
  • Touch the On menu item.
    • Discover the printer
  • From the mobile device, turn on the Wi-Fi, and search for wireless
    • networks.
  • Select the printer as shown on the printer control panel.
    • Example printer name: Direct-bb-HP M255 Laserjet Learn more about mobile printing For further information about these and other operating systems (Chrome/Google Cloud Print), go to www.hp.com/go/LaserJetMobilePrinting or scan the QR code. Troubleshooting Wireless printing For more information about wireless printing and wireless setup, go to www.hp.com/go/wirelessprinting. Wireless connection troubleshooting Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). A USB cable might be required for temporary connection between the printer and the computer. To ensure that the wireless setup information synchronizes correctly, do not connect the USB cable until prompted to do so. Follow these steps to restore the network settings:
  • Remove the USB cable from the printer.
  • Follow one of these steps:
    • a. For a 2-line control panel printer: Press and hold the Wireless button on the printer control panel. When the Ready LED and the Attention

    LED start blinking simultaneously, release the Wireless button. b. For a touchscreen control panel printer: Go to the Setup menu on your printer, select Network Setup, and then select Restore Defaults/Restore Network Settings. The printer will restore network default automatically and restart.

  • When the Ready LED is on, continue to install the software.

    • Page 12
    HP Color Laserjet Pro M255 M256 Printer manual — page 12

    © Copyright 2019 HP Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark Credits Windows® is a U.S. registered trademark of Microsoft Corporation. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Android, Google Play, and the Google Play logo are trademarks of Google Inc. OS X is a trademark of Apple Inc., registered in the U.S. and other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. © Copyright 2019 HP Development Company, L.P. 未经事先书面许可，严禁进行任何形式的复制、改编或 翻译，除非版权法另有规定。 此处包含的信息如有更改，恕不另行通知。

    此类产品和服务附带的保修声明中明确规定了 Hp 产品

    和服务的所有保修事项。不得将本文的任何内容视为构

    成附加保修。Hp 不对本文档中的技术错误、编辑错误或

    遗漏承担责任。 商标说明 Windows®是 Microsoft Corporation 在美国的注册商标。 Apple 和 Apple 徽标是 Apple Inc. 在美国和其它国家/地区 的注册商标 App Store 是 Apple Inc. 的服务商标。Android、Google Play 和 Google Play 徽标是 Google Inc. 的商标。 OS X 是 Apple Inc. 在美国和其他国家/地区的注册商标。 AirPrint 是 Apple Inc. 在美国和其他国家/地区的注册商标。 www.hp.com

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