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Common questions
Common Questions
10 totalHow do I load Legal-size paper into the printer?
To load Legal paper, squeeze the side latch at the front of the tray and pull it towards you. Tray 2 will extend from the front of the printer by approximately 2 inches (50.8 mm). For more printer-specific help, visit hp.com/support. (Page 5)
What should I do if the printer's Wi-Fi setup mode times out during setup?
Check the control panel and restart the wireless setup mode if prompted. This should allow you to retry the Wi-Fi connection process. (Page 6)
My computer is connected to a VPN and the software can't find the printer during setup. What should I do?
Disconnect from the VPN before installing the HP printer software, then reconnect to the VPN after finishing printer setup. Note that you should consider your location and the security of the Wi-Fi network before disconnecting from a VPN. (Page 6)
My computer is connected via Ethernet. Do I need to disconnect it to set up the printer's Wi-Fi?
No, you do not need to disconnect the Ethernet cable from the printer. Simply turn on the computer's Wi-Fi while setting up the printer, and the Ethernet connection can remain active. (Page 6)
What should I do if the printer won't reconnect or maintain a Wi-Fi connection after setup is complete?
On the control panel, select Menu > Info > Connectivity > Wi-Fi to check if the printer is listed as 'Not Connected.' If so, go back to the Home screen, select Menu > Settings > Network > Restore Network Settings, wait one minute, then open the printer software and try connecting again. (Page 7)
What ports are available on the back of the HP Color LaserJet Pro MFP 3301-3304/3388?
The back of the printer includes a USB port, an Ethernet port, a power connection, and — on fax models only — two fax ports: a 'line in' port and a telephone 'line out' port. (Page 6)
Full Manual
8 pages
HP Color LaserJet Pro MFP 3301-3304/3388 series 2 参考指南 Reference Guide
2 简体中文 放入 Legal 纸张 要装入 Legal 纸张，请捏紧纸盒正面的侧面卡销并向您拉动。 纸盒 2 将从打印机的正面伸出大约 2 英寸（50.8 毫米）。 有关更多打印机专属的帮助信息，请访问 hp.com/support 菜单 查看所有打印机功能。 登录/注销 提供对打印机的访问控制。 打印 扫描 复印 传真* 作业 纸盒
Usb 设备
帮助 耗材 仪表板 通过触摸或划动显示屏顶部打开仪表板，以便访问打印机任务和状态。
简体中文 3 在设置期间：关于 Wi-Fi 连接的帮助与提示 如果在设置期间软件找不到您的打印机，请检查以下条件以解决该问题。 潜在问题 解决方案 打印机 Wi-Fi 设置模式超时 如果出现提示，请检查控制面板，然后重新开 始无线设置模式。 计算机距离打印机太远 将您的计算机移至距离打印机更近的地方。 您的计算机可能在打印机的 Wi-Fi 信号范 围之外。
计算机已连接至虚拟专用网络 (Vpn)
或远程工作网络从 Vpn 断开连接后再安装 Hp 打印机软件。
完成打印机设置后再连接 Vpn。
注意：在断开 Vpn 连接之前，请考虑您的位
置和 Wi-Fi 网络的安全性。 计算机上的 Wi-Fi 已关闭 （计算机通过以太网连接） 如果计算机通过以太网连接，请在设置打印机 时开启计算机的 Wi-Fi。不需要从打印机上拔 下以太网电缆。 正面 1 电源按钮 3 控制面板2 直接 Usb 端口
4 出纸盒 5 自动送纸器 7 硒鼓检修门 8 纸盒 1 9 纸盒 2 出纸盒延长板 6 背面 后挡盖 11Usb 端口
12 以太网端口 13 传真端口：传真“线路输入”* 14 传真端口：电话“线路输出”* 15
简体中文 4 设置后：关于 Wi-Fi 连接的帮助与提示 如果已完成设置但 Wi-Fi 连接不稳定，请检查无线连接状态并重新开始设置模式以 重试连接。 潜在问题 解决方案 打印机不重新连接到网络或不保 持与网络的连接（设置后）
和观看视频，请访问 Hp 支持网站。
输入型号名称以查找打印机。 本文所含信息如有更改，恕不另行通知。
5 English Load legal paper To load legal paper, squeeze the side latch at the front of the tray and pull towards you. Tray 2 will extend from the front of the printer approximately by 2 inches (50.8 mm). For more printer specific help information, visit hp.com/support Menu View all printer capabilities. Sign In/Sign Out Provides Access Control to the printer. Print Scan Copy Fax* Job Trays
Usb
Help Supplies Dashboard Open the Dashboard by touching or swiping at the top of the display to access printer tasks and status.
6 English During setup: Help and tips for Wi-Fi connectivity If the software is unable to find your printer during setup, check the following conditions to reslove the issue. Potential Issue Solution Printer Wi-Fi setup mode timed out Check the control panel and restart wireless setup mode, if prompted. Computer too far from printer Move your computer closer to the printer. Your computer might be out of range of the printer’s Wi-Fi signal. Computer connected to a Virtual Private Network (VPN) or remote work network Disconnect from a VPN before installing HP printer software. Connect to the VPN again after finishing printer setup. Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN. Wi-Fi turned off on computer (computer connected by Ethernet) If your computer is connected by Ethernet, turn on the computer’s Wi-Fi while setting up the printer. You don’t need to disconnect the Ethernet cable from the printer. 4 3 2 1 6 7 8 9 5 11 12 13 14 15 10 Front 1 Power button 3 Control panel 2 Walk-up USB port 4 Output tray 5 Automatic document feeder 7 Cartridge access door 8 Tray 1 9 Tray 2 Output tray extender 6 Back Rear door 11 USB port 12 Ethernet port 13 Fax port: Fax “line in”* 14 Fax port: Telephone “line out”* 15
7 English Post-Setup: Help and tips for Wi-Fi connectivity If you completed setup, but have issues with maintaining a Wi-Fi connection, check the wireless status and restart setup mode to try connecting again. Potential Issue Solution Printer won’t reconnect or maintain a connection to network (Post-Setup)
