HP Designjet T520 Printer

HP DesignJet T120 and T520 Printer Series User Guide

© Copyright 2012, 2018 HP Development Company, L.P. Edition 5 Legal notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Hi-Speed USB certified IPv6-ready Wi-Fi certified Trademarks Adobe®, Acrobat®, and Adobe Photoshop® are trademarks of Adobe Systems Incorporated. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. ENERGY STAR and the ENERGY STAR mark are registered U.S. trademarks. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Safety precautions ................................................................................................................................................................... 2 Using this guide ........................................................................................................................................................................ 2 Printer models .......................................................................................................................................................................... 3 Main features ............................................................................................................................................................................. 4 Main components ..................................................................................................................................................................... 5 Front panel ................................................................................................................................................................................ 7 Printer software ........................................................................................................................................................................ 8 Mobile Printing .......................................................................................................................................................................... 9 Turn the printer on and off ................................................................................................................................................... 10 The printer’s internal prints .................................................................................................................................................. 11 2 Connecting the printer ........................................................................................................................................................................... 12 Choose which connection method to use .......................................................................................................................... 13 Connect the printer to your network ................................................................................................................................... 13 Connect a computer to the printer by network (Windows) ............................................................................................. 13 Connect a computer to the printer by USB cable (Windows) .......................................................................................... 14 Connect a computer to the printer by network (Mac OS X) ............................................................................................. 15 Connect a computer to the printer by USB cable (Mac OS X) .......................................................................................... 16 3 Setting up the printer ............................................................................................................................................................................. 18 Introduction ............................................................................................................................................................................. 19 Automatic firmware update ................................................................................................................................................. 19 Turn email notifications on and off ..................................................................................................................................... 19 Turn alerts on and off ............................................................................................................................................................ 19 Control access to the Embedded Web Server ................................................................................................................... 20 Set Windows driver preferences .......................................................................................................................................... 20 Set up Web Services and Mobile Printing ........................................................................................................................... 21 4 Personalizing the printer ....................................................................................................................................................................... 22 Change the language of the front-panel display .............................................................................................................. 23 Access the Embedded Web Server ...................................................................................................................................... 23 Change the language of the Embedded Web Server ....................................................................................................... 23 Access the HP Utility .............................................................................................................................................................. 23

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Change the language of the HP Utility ................................................................................................................................ 24 Change the sleep mode setting ........................................................................................................................................... 24 Change the auto-off setting ................................................................................................................................................. 24 Change the front-panel display brightness ....................................................................................................................... 24 Configure network settings .................................................................................................................................................. 25 Manage printer security ........................................................................................................................................................ 27 Change your printer’s email address .................................................................................................................................. 27 5 Paper handling ........................................................................................................................................................................................ 28 General paper-loading advice .............................................................................................................................................. 29 Load a roll onto the spindle .................................................................................................................................................. 29 Load a roll into the printer .................................................................................................................................................... 31 Unload a roll ............................................................................................................................................................................ 33 Load a single sheet ................................................................................................................................................................ 33 Unload a single sheet ............................................................................................................................................................ 34 Use the multi-sheet tray ....................................................................................................................................................... 34 View information about the paper ...................................................................................................................................... 36 Maintain paper ........................................................................................................................................................................ 36 Change the drying time ......................................................................................................................................................... 36 Turn the automatic cutter on and off .................................................................................................................................. 36 Form feed with or without cutting ...................................................................................................................................... 37 6 Printing ..................................................................................................................................................................................................... 38 Mobile Printing ........................................................................................................................................................................ 39 Print with HP Click .................................................................................................................................................................. 40 Printing from a computer using a printer driver ............................................................................................................... 40 7 Practical printing examples .................................................................................................................................................................. 47 Print from Adobe Acrobat ..................................................................................................................................................... 48 Print from Autodesk AutoCAD .............................................................................................................................................. 50 Print from Adobe Photoshop ............................................................................................................................................... 54 Print and scale from Microsoft Office .................................................................................................................................. 56 8 Handling ink cartridges and printhead ................................................................................................................................................ 63 About the ink cartridges ........................................................................................................................................................ 64 Storage of anonymous usage information ........................................................................................................................ 64 Check ink cartridge status .................................................................................................................................................... 64 Replace an ink cartridge ........................................................................................................................................................ 64 About the printhead ............................................................................................................................................................... 66 9 Maintaining the printer .......................................................................................................................................................................... 67 Check printer status ............................................................................................................................................................... 68 Take care of the printer ......................................................................................................................................................... 68 iv

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Clean the exterior of the printer .......................................................................................................................................... 68 Print Quality Diagnostic Report ............................................................................................................................................ 68 Clean the printhead ................................................................................................................................................................ 69 Align the printhead ................................................................................................................................................................ 70 Replace the printhead ........................................................................................................................................................... 70 Clean the encoder strip ......................................................................................................................................................... 75 Recalibrate the paper advance ............................................................................................................................................ 75 Move or store the printer ...................................................................................................................................................... 76 Firmware update .................................................................................................................................................................... 76 Software update ..................................................................................................................................................................... 77 Printer maintenance kits ....................................................................................................................................................... 77 10 Accessories ............................................................................................................................................................................................ 78 How to order supplies and accessories .............................................................................................................................. 79 Introduction to the accessories ............................................................................................................................................ 82 11 Troubleshooting paper issues ............................................................................................................................................................ 83 Paper cannot be loaded successfully .................................................................................................................................. 84 Paper type is not in the driver .............................................................................................................................................. 86 Printer printed on the wrong paper type ........................................................................................................................... 87 Paper mismatch ..................................................................................................................................................................... 87 Roll has jammed ..................................................................................................................................................................... 87 Multi-sheet tray has jammed ............................................................................................................................................... 89 A strip stays on the output tray and generates jams ....................................................................................................... 91 Printer displays out of paper when paper is available ..................................................................................................... 91 Prints do not fall neatly into the bin .................................................................................................................................... 91 Sheet stays in the printer when the print has been completed ..................................................................................... 91 Paper is cut when the print has been completed ............................................................................................................. 92 Cutter does not cut well ........................................................................................................................................................ 92 Roll is loose on the spindle ................................................................................................................................................... 92 12 Troubleshooting print-quality issues ................................................................................................................................................ 93 General printing advice ......................................................................................................................................................... 94 Horizontal lines across the image (banding) ..................................................................................................................... 94 Lines are too thick, too thin or missing ............................................................................................................................... 95 Lines appear stepped or jagged .......................................................................................................................................... 95 Lines print double or in the wrong colors ........................................................................................................................... 96 Lines are discontinuous ........................................................................................................................................................ 96 Lines are blurred ..................................................................................................................................................................... 97 Line lengths are inaccurate ................................................................................................................................................... 97 Whole image is blurry or grainy ........................................................................................................................................... 98 Paper is not flat ...................................................................................................................................................................... 98 Print is scuffed or scratched ................................................................................................................................................. 99

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Ink marks on the paper ......................................................................................................................................................... 99 Black ink comes off when you touch the print ................................................................................................................ 100 Edges of objects are stepped or not sharp ...................................................................................................................... 100 Edges of objects are darker than expected ..................................................................................................................... 100 Vertical lines of different colors ......................................................................................................................................... 101 White spots on the print ..................................................................................................................................................... 101 Colors are inaccurate ........................................................................................................................................................... 101 Colors are fading .................................................................................................................................................................. 101 Image is incomplete (clipped at the bottom) .................................................................................................................. 102 Image is clipped ................................................................................................................................................................... 102 Some objects are missing from the printed image ........................................................................................................ 102 A PDF file is clipped or objects are missing ...................................................................................................................... 103 If you still have a problem .................................................................................................................................................. 103 13 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 104 Cannot insert an ink cartridge ........................................................................................................................................... 105 Ink cartridge status messages .......................................................................................................................................... 105 Cannot insert the printhead ............................................................................................................................................... 105 14 Troubleshooting data communication issues ............................................................................................................................... 106 Communication failures between computer and printer .............................................................................................. 107 Wired network issues .......................................................................................................................................................... 108 Wireless network issues ..................................................................................................................................................... 108 Mobile Printing issues ......................................................................................................................................................... 111 Network configuration page .............................................................................................................................................. 111 15 Troubleshooting general printer issues ......................................................................................................................................... 113 Printer does not start .......................................................................................................................................................... 114 Printer does not print .......................................................................................................................................................... 114 Printer seems slow .............................................................................................................................................................. 114 Front panel is frozen ........................................................................................................................................................... 115 Cannot access the Embedded Web Server ...................................................................................................................... 115 Alerts ...................................................................................................................................................................................... 115 16 Front-panel error messages ............................................................................................................................................................ 116 17 HP Customer Care .............................................................................................................................................................................. 118 Introduction .......................................................................................................................................................................... 119 HP Professional Services .................................................................................................................................................... 119 HP Proactive Support .......................................................................................................................................................... 120 Customer Self Repair .......................................................................................................................................................... 120 Contact HP Support 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18 Printer specifications ......................................................................................................................................................................... 122 Functional specifications .................................................................................................................................................... 123 Mobile Printing specifications ............................................................................................................................................ 124 Physical specifications ........................................................................................................................................................ 125 Memory specifications ........................................................................................................................................................ 125 Power specifications ........................................................................................................................................................... 125 Ecological specifications ..................................................................................................................................................... 125 Environmental specifications ............................................................................................................................................. 126 Acoustic specifications ........................................................................................................................................................ 126 Glossary ..................................................................................................................................................................................................... 127 Index ........................................................................................................................................................................................................... 130

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1 Introduction ● Safety precautions ● Using this guide ● Printer models ● Main features ● Main components ● Front panel ● Printer software ● Mobile Printing ● Turn the printer on and off ● The printer’s internal prints

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Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times: ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see Contact HP Support on page 121. ● Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A damaged power cord can cause fire or electric shock. Replace a damaged power cord with an HP-approved power cord. ● Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the printer. Doing so may cause fire, electric shock, or other serious hazards. ● Power off the printer and unplug the power cord from the power outlet in any of the following cases: ● When placing your hands inside the printer ● If there is smoke or an unusual smell coming from the printer ● If the printer is making an unusual noise not heard during normal operation ● A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of the printer ● During an electrical storm (thunder and lightning) ● During a power failure Using this guide This guide can be downloaded from the HP Support Center (see HP Support Center on page 119). Introduction This chapter provides a brief introduction to the printer and its documentation for new users. Use and maintenance These chapters help you carry out normal printer procedures; they include the following topics: ● Connecting the printer on page 12 ● Setting up the printer on page 18 ● Personalizing the printer on page 22 ● Paper handling on page 28 ● Printing on page 38 ● Mobile Printing on page 39 ● Practical printing examples on page 47 ● Handling ink cartridges and printhead on page 63 ● Maintaining the printer on page 67 2 Chapter 1 Introduction

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Troubleshooting These chapters help you solve problems that may occur while printing; they include the following topics: ● Troubleshooting paper issues on page 83 ● Troubleshooting print-quality issues on page 93 ● Troubleshooting ink cartridge and printhead issues on page 104 ● Troubleshooting data communication issues on page 106 ● Troubleshooting general printer issues on page 113 ● Front-panel error messages on page 116 Accessories, support and specifications These chapters, Accessories on page 78, HP Customer Care on page 118, and Printer specifications

on page 122, contain reference information, including customer care, the printer specifications, and part numbers for paper types, ink supplies, and accessories. Glossary The Glossary on page 127 contains definitions of printing and HP terms used in this documentation. Index In addition to the table of contents, there is an alphabetical index to help you to find topics quickly. Warnings and cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols.

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T120

T520-24T

T520-24

T520-36

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Main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 914 mm (36 in) wide. Some major features of the printer are shown below: ● Print resolution of up to 2400 × 1200 dpi (T520) or 1200 × 1200 dpi (T120), using the Best print-quality option, the Maximum Detail option and photo paper ● The printer can be controlled from its front panel or from a remote computer using the Embedded Web Server or the HP Utility

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Main components Front view (T520 except T520-24T)

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Rear view (T520 except T520-24T)

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Communication ports

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● Tap to go to the previous item. ● Tap to go to the next item. ● Tap to go back to the previous screen. ● Tap to cancel the current process. Home screen dynamic icons The following items are displayed only on the home screen: ● At the top left of the home screen is a message telling you which paper source is active. ● Tap to view Web Services status and display your printer’s email address. ● Tap to view connectivity status information and to perform network configuration. If a network cable is connected, is displayed instead.

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● The Embedded Web Server allows you to: ● Manage the printer from a remote computer ● View the status of the ink cartridges, the printhead, and the paper ● Access the HP Support Center, see HP Support Center on page 119 ● Update the printer's firmware, see Firmware update on page 76 ● Perform alignments and troubleshooting ● Change various printer settings ● Manage e-mail notifications See Access the Embedded Web Server on page 23. ● The HP Utility allows you to: ● Manage the printer from a remote computer ● View the status of the ink cartridges, the printhead, and the paper ● Access the HP Support Center, see HP Support Center on page 119 ● Update the printer's firmware, see Firmware update on page 76 ● Launch the Embedded Web Server See Access the HP Utility on page 23.

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Turn the printer on and off If you wish to turn the printer on or off, the normal and recommended method is to use the power key on the front panel. However, if you plan to store the printer for a long period or the power key does not seem to work, you are recommended to unplug the power cord. To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds.

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The printer’s internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel. Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded paper should be at least A4 portrait—210 mm (8.27 in) wide—otherwise the print may be clipped. To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print you want. The following internal prints are available: ● Demo prints show some of the capabilities of the printer: ● Print drawing demo ● Print rendering demo ● Print GIS map ● User info prints ● Print printer-status report ● Print print-quality report ● Print network report

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2 Connecting the printer ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Connect a computer to the printer by USB cable (Mac OS X) 12 Chapter 2 Connecting the printer

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Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Wireless Moderate; varies according to conditions (distance to router, interference, number of wireless clients, network topology, etc.)

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Before you begin, check your equipment: ● The printer should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● The printer and the computer should be connected to the network (see Connect the printer to your network on page 13). The printer can be connected by Ethernet or Wi-Fi. Now you can proceed to install the printer software and connect to your printer. Printer software installation

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software you want to install (by default, all of it).

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● If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your printer's name with a Bonjour connection type, check the box My printer is not in the list. Click Continue.

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Printer software installation The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 38 for alternative ways of printing.

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3 Setting up the printer ● Introduction ● Automatic firmware update ● Turn email notifications on and off ● Turn alerts on and off ● Control access to the Embedded Web Server ● Set Windows driver preferences ● Set up Web Services and Mobile Printing 18 Chapter 3 Setting up the printer

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Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Automatic firmware update The printer can automatically check for a firmware update periodically (see Firmware update on page 76). Without an update, some Web Services may not be available. The Enable Web Services process includes the option to turn on automatic firmware updates from the printer's front panel or Embedded Web Server. Turn email notifications on and off In order to receive email notifications from the printer, you must have configured the email server. To configure

the email server using the Embedded Web Server, click Settings > Email server, and fill in the following fields: ● SMTP server: The IP address or hostname of the outgoing mail server (SMTP) that will process all email messages from the printer. If the mail server requires authentication, email notifications will not work. ● Printer email address: Each email message sent by the printer must include a return address, which does not need to be a real, functional email address, but it should be unique, so that recipients of the message can identify the printer that sent it. You can turn specific email notifications on or off by clicking Notifications from the Tools tab of the Embedded Web Server. Turn alerts on and off Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of your printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Utility, by the printer driver and by the Embedded Web Server. You can change the alert settings in various ways to display all, some, or none of the available alerts. To access alert settings under Windows ● Click Alert Settings in the Tools menu of the HP DesignJet Utility. ● Click Alert Settings in any alert page displayed by the HP DesignJet Utility. ● Right-click the system tray icon of the HP DesignJet Utility, and click Alert Settings. In the Alert Settings window, you can use the Alerting slider to turn off alerts completely. Alternatively, you can choose when, if ever, to display critical or non-critical alerts.

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To access alert settings under Mac OS X ● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts, so that you can set each individual alert to appear in specific cases and with a specific time interval. You can turn off alerts completely by unchecking the “Show monitor status in menu bar” box in the Notifications

tab of the HP Printer Monitor preferences. If you leave that box checked but uncheck the “Notify me when alert appears” box (as below), the alerts will be available in the HP Printer Monitor, but will not pop up in the Dock screen. Control access to the Embedded Web Server To prevent users from modifying important device settings, you can set a password in the Embedded Web Server, so that users without the password can see only the Information tabs. Once set, the password is required to view or change any parameters in the other tabs. Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color emulation or paper-saving options. To do this under Windows 7, for example, click the Start button on your computer's screen, then click Devices and printers, then right-click your printer's icon and click Printing preferences. Any settings you change in the Printing Preferences window will be saved as default values. 20 Chapter 3 Setting up the printer

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Set up Web Services and Mobile Printing

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4 Personalizing the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Utility ● Change the language of the HP Utility ● Change the sleep mode setting ● Change the auto-off setting ● Change the front-panel display brightness ● Configure network settings ● Manage printer security ● Change your printer’s email address 22 Chapter 4 Personalizing the printer

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Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages: ● If you can understand the current front-panel display language, tap , then Printer preferences > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the power key to turn it on. When you see icons appear on the front panel, tap , then , then , then . If you cannot see those icons on the front panel, tap where they should appear (see Front panel on page 7). Whichever method you used, the language selection menu should now appear on the front-panel display. Tap your preferred language. Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser running on any computer. To access the Embedded Web Server, you must have a TCP/IP connection to your printer. You can access the Embedded Web Server indirectly through the HP Utility, if you connect to your printer with a TCP/IP connection (wired or wireless). The following browsers are known to be compatible with the Embedded Web Server: ● Internet Explorer 7 and later ● Opera 8 and later ● Mozilla Firefox 2 and later ● Safari 3 and later ● Google Chrome 3 and later To access the Embedded Web Server on any computer, open your Web browser and type the IP address of your printer. You can see your printer's IP address on the front panel by tapping or . If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 115. Change the language of the Embedded Web Server The default language in which the Embedded Web Server first appears is the language you have selected for your browser. If this language is not supported by the Embedded Web Server, the Embedded Web Server will appear in English; however, you can change it to any supported language. The languages supported by the Embedded Web Server are English, Portuguese, Spanish, French, Italian, German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. There is a tab at the top right of the window to select language. Access the HP Utility The HP Utility enables you to manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection.

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● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the HP DesignJet printers installed on your computer. ● Under Mac OS X, launch the HP Utility from your dock shortcut or by clicking STARTUP_DISK > Library > Printers > HP > Utilities > HP Utility. This launches the HP Utility, showing the HP DesignJet printers installed on your computer. When you select your printer in the left pane, everything that appears in the right pane is specific to that printer. Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. ● Under Windows, the language will be adjusted to your regional language settings as defined in the Windows Control Panel. ● Under Mac OS X, the language is changed as for any other application. In System Preferences, click International and re-launch the application. Change the sleep mode setting If the printer is left switched on but unused for a certain period of time, it goes automatically into sleep mode to save power. To change the time the printer waits before it goes into sleep mode, go to the front panel and tap , then Printer preferences > Sleep. Select the wait time you want and then tap OK; you can set the time from 5 to 240 minutes. The default time is 30 minutes. Change the auto-off setting You can use the printer's auto-off feature to turn the printer off automatically. For example, setting it to 2 hours would turn the printer off after 2 hours of inactivity. In this way, you can save more energy. However, the auto-off

feature is automatically disabled when the printer is connected to a network, to avoid inconveniencing network users. If you are using a USB connection, you can set the printer to turn itself off completely after 2 to 12 hours of inactivity. At the front panel, tap , then Printer preferences > Auto-off. Change the front-panel display brightness To change the brightness of the front-panel display, tap , then Printer preferences > Display brightness, and select a value you want. Tap OK to set the value. The default brightness is set to 50. 24 Chapter 4 Personalizing the printer

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Configure network settings You can view and configure the network settings from the Embedded Web Server, the HP Utility or the front panel: ● From the Embedded Web Server: Click the Setup tab, then Networking. ● From the HP Utility: You can access the Embedded Web Server through the HP Utility. ● From the front panel: Tap , then Connectivity. The following options are available: ● Enable/Disable wireless turns the wireless connection on or off. ● Wireless setup wizard provides an easy way to connect to a wireless network. ● Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS (pushbutton or pin) encryption. ● Network summary displays information about the wired or wireless network ● Print wireless network test runs diagnostic tests of wireless connectivity ● Print network configuration ● Advanced setup ● Select I/O timeout sets the time that the printer will wait for the driver to send a job to the printer once the connection has been opened. Values range from half a minute to half an hour. ● Link speed sets the speed at which data are transmitted over the network. The default is Automatic. ● IP settings allows you to view or change the IP address, subnet mask, default gateway, and DNS address. ● Hostname allows you to change the hostname. ● Restore network defaults Configure firewall settings Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall provides simple control of IP addresses that are allowed access.

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Create a firewall rule

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Reset network settings To reset the administrator password and network settings, go to the front panel and tap , then Connectivity > Restore network defaults.

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service, you should be careful about giving out your printer's email address, as everything sent to that address may be printed on your printer. If you are the printer administrator, you can manage printer security or change your printer status to lock mode by visiting HP Connected at http://www.hpconnected.com (availability varies by product, country, and region). You can also customize your printer's e-mail address and manage print jobs from there. On your first visit, you will need to create an account at HP Connected. Change your printer’s email address You can change your printer's email address at HP Connected: http://www.hpconnected.com (availability varies by product, country, and region).

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5 Paper handling ● General paper-loading advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Use the multi-sheet tray ● View information about the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Form feed with or without cutting 28 Chapter 5 Paper handling

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General paper-loading advice You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray. Only one of these methods can be used at a time, and switching from one to another is manual: it is not done automatically.

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Unload a roll If there is paper on the roll, you can unload it from the front panel: tap , then Unload roll. Afterwards, the multi-sheet tray will become the default active paper source. If the end of the paper is no longer attached to the core, the front panel asks you to unload the roll manually. After unloading, the multi-sheet tray is the default active paper source. Load a single sheet

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View information about the paper To view the loaded paper information, tap the icon of the active paper source. The following information is displayed on the front panel: ● Paper type you have selected ● Roll or sheet status ● Width of the paper in millimeters (estimated) If no roll and no single-sheet paper is loaded, the message Out of paper is displayed. Maintain paper To maintain paper quality, follow the recommendations below: ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Always keep the top cover of your printer closed

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6 Printing ● Mobile Printing – Print from mobile devices – Print by email (HP ePrint) ● Print with HP Click ● Printing from a computer using a printer driver – Advanced print settings – Color management 38 Chapter 6 Printing

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Mobile Printing You can print to your printer from many mobile devices and from almost any location. There are two main methods of Mobile Printing: ● Direct printing by connection to the same network ● Printing by e-mail Print from mobile devices You can print directly from the operating system of your mobile device, if your mobile device and printer are connected to the same network. For more information, see http://www.hp.com/go/designjetmobility. Print from Apple iOS iOS printing is enabled through Airprint. You must have iOS 7.0 or later.

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In this way, you can print from anywhere with an Internet connection and email capability, without needing any printer driver. There are a few constraints that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF formats. ● The maximum file size is 10 MB, but your email server may have a lower limit. ● Files are printed in the original document size (at 100% scale), in normal quality, in color, and normally in portrait orientation (some printers may offer autorotation).. For more information, see https://www.hpconnected.com. Print with HP Click You can use HP Click to print a TIFF, JPEG, HP-GL/2, or PDF file directly from a computer connected to the printer. See http://www.hp.com/go/clickDesignJet. Printing from a computer using a printer driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer (see Connecting the printer on page 12), and the computer must be connected to the printer by network or USB cable. When the printer driver has been installed and the computer is connected to the printer, you can print from a software application by using the application's own Print command and selecting the correct printer. Advanced print settings The rest of this chapter explains the various print settings that you can use. These methods offer a relatively large number of settings in order to satisfy all requirements.

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You can select print-quality options in the following ways: ● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. If you click Standard Options, you will see a simple slider with which you can select speed or quality. If you select Custom Options, you will see the more specific options described above. ● In the Mac OS X Print dialog: Click the Paper/Quality panel and look at the Quality Options section. If you select Standard quality options, you will see a simple slider with which you can select speed or quality. If you select Custom quality options, you will see the more specific options described above.

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● Standard. Your image will be printed on a page of the size you have selected, with the default margin between the edges of the image and the edges of the paper. The image should be small enough to fit

between the margins. ● Oversize. You should load paper that is larger than the size you selected in the application or driver. If you cut off the margins after printing, you will be left with a page of the size you selected, with no margins remaining between your image and the edges of the paper. This is useful when you want your image to cover the whole area of the paper. ● Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with the default margin between the edges of the image and the edges of the paper. In this case, if the image is the same size as the page, the printer assumes that the extreme edges of the image are either white or unimportant, and do not need to be printed. This may be useful when your image already contains a border. Print on loaded paper To print a job on whichever paper is loaded in the printer, select Any in the Paper Type option of your printer driver. ● In the Windows driver dialog: Click the Paper/Quality tab, then select Any in the Paper Type drop-down list. ● In the Mac OS X Print dialog: Click the Paper/Quality panel, then select Any in the Paper Type drop-down list.

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Print a draft You can specify fast draft-quality printing in the following ways: ● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS X Print dialog: Click the Paper/Quality panel and move the print-quality slider to the extreme left ('Speed'). You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings: ● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. Click Custom Options, then set the quality level to Fast and check the Economode box. ● In the Mac OS X Print dialog: Click the Paper/Quality panel and set the quality options to Custom, then set quality to Fast and check the Economode box. High-quality printing You can specify high-quality printing in the following ways: ● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality'). ● In the Mac OS X Print dialog: Click the Paper/Quality panel and move the print-quality slider to the extreme right ('Quality'). If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print Quality Options box under Windows), print sharpness may be improved by selecting the Maximum Detail option. This option is available only if you are printing on glossy paper and you have selected Best print quality. ● In the driver dialog (Mac OS X Print dialog): Select Custom instead of Standard print-quality options, then check the Maximum Detail box.

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● Leave the printer permanently turned on so that it can maintain the printhead in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printhead. ● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printhead. Color management Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable color results: ● State-of-the-art HP printheads and HP inks ● Dedicated color resources for most available paper types ● Color emulation of other HP DesignJet printers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor. Color management is highly dependent on the paper type loaded at the printer, so take care to select the correct preset for the paper type you are using. The color management options for your printer can be selected from the Color menu in the Windows driver dialog or from the Color Options panel in the Mac OS X Print dialog. In some applications you can make the choice in the application itself. Consult the HP Support Center for guidance on how to use the color management options of your particular application. ● Application-Managed Colors: In this case your application program must convert the colors of your image to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your printer and paper type. ● Printer-Managed Colors: In this case your application program sends your image to the printer without any color conversion, and the printer converts the colors to its own color space. The color management in the printer is done using a set of stored color tables. ICC profiles are not used. This method can produce very good results with supported HP paper types. There are two color spaces that the printer can convert to its own color space using the stored color tables: sRGB and Adobe RGB. ● sRGB emulates the characteristics of the average computer monitor. This standard space is endorsed by many hardware and software manufacturers, and has become the default color space for many scanners, cameras, printers, and software applications. ● Adobe RGB provides a larger color gamut than sRGB. Use this space if you need to do print production work with a wide range of colors. Printer emulation If you want to print a particular job and to see approximately the same colors that you would get from printing the same job on a different HP DesignJet printer, you can use the emulation mode provided by your printer.

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Printing in grayscale or black-and-white You can convert all colors in your image to shades of gray in the following ways: ● In your application program: Many applications provide this option. ● In the Windows driver dialog: Click the Color tab and look at the Color Options section. Click Print in Grayscale. Only the black ink will be used for printing, except if the paper loaded is glossy, in which case colored inks are used to compose the gray shades. You can also select Print in pure black and white if you want only black and white output with no gray shades. In this case, only black ink will be used for printing. The Print in pure black and white option is not supported when printing on glossy paper. ● In the Mac OS X Print dialog: Click the Color Options panel and select Grayscale from the Mode drop-down list. Only the black ink will be used for printing, except if the paper loaded is glossy, in which case colored inks are used to compose the gray shades. You can also select Print in pure black and white if you want only black and white output with no gray shades. In this case, only black ink will be used for printing. The Print in pure black and white option is not supported when printing on glossy paper. 46 Chapter 6 Printing

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7 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD – Using printer emulation (T520 only) – Using clip contents by margins ● Print from Adobe Photoshop ● Print and scale from Microsoft Office – Using PowerPoint – Using Project – Using Excel

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8 Handling ink cartridges and printhead ● About the ink cartridges ● Storage of anonymous usage information ● Check ink cartridge status ● Replace an ink cartridge ● About the printhead

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About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Accessories on page 78.

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9 Maintaining the printer ● Check printer status ● Take care of the printer ● Clean the exterior of the printer ● Print Quality Diagnostic Report ● Clean the printhead ● Align the printhead ● Replace the printhead ● Clean the encoder strip ● Recalibrate the paper advance ● Move or store the printer ● Firmware update ● Software update ● Printer maintenance kits

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Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies. ● From the front panel, you can get information about the loaded paper and the ink levels. Take care of the printer The printer is not designed for any purpose other than printing, and you are not recommended to use it as a table, for two reasons: ● The surface can easily be damaged. ● Anything that falls into the printer can cause more serious damage. Clean the exterior of the printer Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap.

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Corrective actions

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Clean the printhead from the HP Utility

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Clean the encoder strip

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If you are satisfied with your print continue using this calibration for your paper type. If you see improvement in your print, continue with step three. If you are dissatisfied with the recalibration, return to the default calibration, see Return to default calibration on page 76. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration.

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The following options are available if you choose manual firmware updates: ● Using the front panel, tap , then Web Services > Product update. Tap Check now to check whether new firmware is available. If new firmware is available, you are given the opportunity to download and install it. ● Using the Embedded Web Server, click Firmware Update. ● Using the HP DesignJet Utility under Windows, select your printer, the Support tab, then Firmware Update. ● Using the HP Utility under Mac OS X, click Update Firmware in the Support group. The firmware includes a set of the most commonly used paper presets. Software update Under Windows or Mac OS X, you are normally offered software updates automatically. For manual updates of printer drivers and other software for your printer, go to http://www.hp.com/go/T120/ software or http://www.hp.com/go/T520/software. Printer maintenance kits Three maintenance kits are available for your printer, containing components that may need to be replaced after long use. When one of them is needed, a message is displayed on the front panel and by the HP Utility. When you see the message, you should contact HP Support (see Contact HP Support on page 121) and request the maintenance kit. The kits are installed by service engineers only.

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10 Accessories ● How to order supplies and accessories – Order ink supplies – Order paper – Order accessories ● Introduction to the accessories – Stand – Spindle 78 Chapter 10 Accessories

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How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T120/accessories or http://www.hp.com/go/T520/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 121). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer. Table 10-1 Ink cartridges Cartridge Part number HP 711 38 ml Black Ink Cartridge

Cz129A

Cz130A

Cz131A

Cz132A

Cz133A

C1Q10A

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Table 10-3 Roll paper Paper type g/m² Length Width Part numbers HP Bond and Coated Paper HP Recycled Bond Paper 80 45.7 m (150 ft) 420 mm (16.54 in) (A2)

Cg892A (E)

Cg889A (En)

Cg890A (En)

Q8003A (Aj)

Q1396A

Q1397A

Q1446A (Ej)

Q1445A (Ej)

C1860A (Ln),

C6035A (Aej)

Q1444A (Ej)

C1861A (Ln),

C6036A (Aej)

Q1404A (Aejn)

Q1405A (Aejn)

Q1443A (J)

Q7897A (Ejn)

Q1442A (Ej)

C6019B

Q1441A (Ej)

C6020B

Q1412A (Aejn)

Q1413A

C6029C (Aejn)

C6030C

Q1760A (En)

Q1439A (J)

C3869A

C3868A

C3860A (Ajn)

C3859A (Ln)

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C3861A (Ln)

C3876A (Aejn)

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Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers 914 mm (36 in)

C3875A

51642A (Aejn)

51642B

Cz984A

Q8806A

Cz987A

Q8808A

Q1426A (Aejn)

Q1427A (Aejn)

Q1420A (Aejn)

Q1421A (Aejn)

Q6574A

Q6575A

Q6579A

Q6580A

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Cg843A

Cg824A

Ch022A

Ch023A

Q1961A (Aejn)

Q1962A (Aen)

Cz985A

Cz986A

Cz988A

Cz989A

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Order accessories The following accessories can be ordered for your printer. Name Product number HP DesignJet T120 24-in Stand

B3Q35A

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B3Q37A

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11 Troubleshooting paper issues ● Paper cannot be loaded successfully ● Paper type is not in the driver ● Printer printed on the wrong paper type ● Paper mismatch ● Roll has jammed ● Multi-sheet tray has jammed ● A strip stays on the output tray and generates jams ● Printer displays out of paper when paper is available ● Prints do not fall neatly into the bin ● Sheet stays in the printer when the print has been completed ● Paper is cut when the print has been completed ● Cutter does not cut well ● Roll is loose on the spindle

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Paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front- panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges. Unsuccessful roll load ● Check that the roll is at least 280 mm (11 in) wide: narrower rolls are not supported. ● Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the initial 20 mm (1 in) from the roll and try again. This may be necessary even with a new roll of paper. ● Check that the roll ends are tight against the spindle ends. ● Check that the spindle is correctly inserted. ● Check that the output tray is closed. The roll will not load when it is open. ● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you. ● Check that all roll end plugs have been removed. ● Check that the paper is wound tightly on the roll. ● Do not touch the roll or paper at during the alignment process. If the paper has not been inserted straight, follow the instructions on the front panel. If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.

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Unsuccessful load from the multi-sheet tray ● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends on the paper thickness: around 50 sheets of plain, standard paper. ● Check that the sheets are correctly loaded into the tray. ● Check that the sheets are correctly adjusted and centered in the tray. ● Check that you have extended the input and output trays correctly: the first extension for A4, the second for A3 paper. If the paper is hanging over the back of the input tray as shown, it may fail to load.

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Front-panel message Suggested action Paper load failed. Paper width is smaller than the minimum size supported by the selected paper source. Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray. Sheet too big During the load process the printer has detected that the sheet of paper is either too wide or too long to be loaded correctly. Tap to stop the load process. See Functional specifications on page 123. Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too short to be loaded in the printer. Tap to stop the load process. See Functional specifications on page 123. Paper type is not in the driver To work with a paper not in the driver, you can use your paper as one of the presets already in the driver, however, you must identify whether your paper is transparent or translucent, photo or bond, coated or technical.

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After printing, the paper has wrinkles or there is too much ink This happens when too much ink is used. To use less ink, select a thinner category. Matte paper categories from thinnest to thickest are: ● Plain Paper ● Coated Paper ● Heavyweight Coated Paper For other print-quality problems, see Troubleshooting print-quality issues on page 93. Printer printed on the wrong paper type If the printer prints your job before you were able to load your desired paper, you may have Any selected for the Paper Type in the printer driver. When Any is selected the printer will print immediately on whichever paper is loaded. Load your desired paper, see Paper handling on page 28, and select your paper type specifically in the driver. ● In the Windows driver dialog: Click the Paper/Quality tab, then select your paper type from the Paper Type list. ● In the Mac OS X Print dialog: Click the Paper/Quality panel, then select your paper type from the Paper Type list.

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Paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed, see Change the drying time on page 36. You can disable the cutter, see Turn the automatic cutter on and off on page 36. Cutter does not cut well By default, the printer is set to cut the paper automatically after the drying time has been completed. If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles, and check that there are no pieces of paper in the cutter groove. Roll is loose on the spindle The roll may need to be replaced or reloaded. 92 Chapter 11 Troubleshooting paper issues

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12 Troubleshooting print-quality issues ● General printing advice ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● Whole image is blurry or grainy ● Paper is not flat ● Print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Vertical lines of different colors ● White spots on the print ● Colors are inaccurate ● Colors are fading ● Image is incomplete (clipped at the bottom) ● Image is clipped ● Some objects are missing from the printed image ● A PDF file is clipped or objects are missing ● If you still have a problem

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General printing advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 79. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer (see View information about the paper on page 36). Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer.

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Lines are too thick, too thin or missing

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Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See Print Quality Diagnostic Report on page 68. Lines are discontinuous If your lines are broken in the following way:

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Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following:

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Print is scuffed or scratched The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object. This is particularly noticeable on coated paper. Glossy paper may be extremely sensitive to the bin or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing. To reduce the risk of scuffs and scratches: ● Handle prints carefully. ● Avoid stacking prints on top of each other. ● Catch your prints as they are cut from the roll and do not let them fall into the bin. Alternatively, leave a sheet of paper in the bin so that freshly printed sheets do not make direct contact with the bin. ● Increase the drying time. At the front panel, tap , then Printer Preferences > Print Retrieval > Select drying time > Extended. Ink marks on the paper This problem can occur for several different reasons. Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printhead moves over the paper, the printhead may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). Whenever you notice this problem, cancel the printing job immediately. Tap and also cancel the job from your computer application. Soaked paper can damage the printhead. If you notice poor print quality after this has happened, clean the printhead. See Clean the printhead on page 69. Try the following suggestions to avoid this problem:

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Vertical lines of different colors If your print has vertical bands of different colors along it:

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Image is incomplete (clipped at the bottom) ● Did you tap before all the data were received by the printer? If so, you have ended the data transmission and will have to print the page again. ● The I/O timeout setting may be too short. This setting determines how long the printer waits for the computer to send more data, before deciding that the job is finished. From the front panel, increase the I/O timeout setting to a longer period and then send the print again. Tap , then Connectivity > Advanced setup > Select I/O timeout. ● There may be a communications problem between your computer and the printer. Check your USB or network cable, or your Wi-Fi connection. ● Check to make sure that your software settings are correct for your current page size (for example, long- axis prints). ● If you are using network software, make sure it has not timed out. Image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software. ● Check the actual printable area for the paper size you have loaded. printable area = paper size – margins ● Check what your software understands to be the printable area (which it may call "printing area" or "imageable area"). For example, some software applications assume standard printable areas that are larger than those used in this printer. ● If you have defined a custom page size with very narrow margins, the printer may impose its own minimal margins, clipping your image slightly. You may want to consider using a larger paper size. ● If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margins options on page 42). ● If you are trying to print a very long image on a roll, check that your software is capable of printing an image of that size. ● You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough. ● If necessary, reduce the size of the image or document in your software application, so it fits between the margins. Some objects are missing from the printed image Large quantities of data may be necessary to print a high-quality large-format print job, and in some specific

workflows there may be issues that can lead to some objects missing from the output. Here are some suggestions to help you to avoid this problem: ● Tell the HP-GL/2 driver to send the image as a bitmap. ● Select a smaller page size and scale to the desired final page size in the driver or in the front panel. ● Save the file in another format, such as TIFF or EPS, and open it with another application. ● Use a RIP to print the file. 102 Chapter 12 Troubleshooting print-quality issues

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● Reduce the resolution of bitmap images in your application software. ● Select a lower print quality in order to reduce the resolution of the printed image.

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13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead 104 Chapter 13 Troubleshooting ink cartridge and printhead issues

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Cannot insert an ink cartridge

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14 Troubleshooting data communication issues ● Communication failures between computer and printer ● Wired network issues – Network port created does not match printer IP address (Windows) ● Wireless network issues – Advanced wireless network troubleshooting – Add hardware addresses to a wireless access point (WAP) ● Mobile Printing issues ● Network configuration page 106 Chapter 14 Troubleshooting data communication issues

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Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Printing message when you have sent an image to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.) To solve a communication problem: ● Ensure that you have selected the correct printer in your application, see Printing on page 38. ● Ensure that the printer works correctly when printing from other applications. ● Remember that very large prints may take some time to receive, process and print. ● If the printer is connected to a network, check the printer connectivity status: the printer should have an IP address and it should match the IP address specified in the printing computer. If the addresses do not match, then configure it correctly; if the issue persists, check your network configuration or try connecting to the printer by USB cable. ● Try another interface cable. ● If the printer is connected by USB cable, try disconnecting and reconnecting the USB cable. Also try using a different USB port on the computer. ● If the printer is connected to a wireless network, you can request a diagnostic report from the front panel: tap , then Settings > Print Wireless Network Test. Alternatively, try moving the printer closer to the wireless router, or try connecting the printer by wired network or USB cable. When a network device automatically configures itself by receiving an IP address from the DHCP service, this IP address may change from the last time the device is powered off to the next time it is powered on, which may lead to the device being shown as "offline" when driver port settings are configured with the original IP address. There are at least three possible ways to avoid this: ● Increase the lease time of your DHCP server device. ● Set a fixed IP address for your printer that will not be changed by DHCP. ● Configure the printer and driver to refer to the hostname instead of the numeric IP address. To set a fixed IP address for the printer:

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Wired network issues If you are unable to install the HP software provided with the printer, check that: ● All cable connections to the computer and the printer are secure. ● The network is operational and the network hub is turned on. ● All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ● The printer is installed on the same subnet as the computers that use the printer. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Network configuration page on page 111. Though it is not recommended that you assign a static IP address to the printer, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. See Communication failures between computer and printer on page 107 Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer's IP address.

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c. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. d. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and click Set as Default Printer.

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15 Troubleshooting general printer issues ● Printer does not start ● Printer does not print ● Printer seems slow ● Front panel is frozen ● Cannot access the Embedded Web Server ● Alerts

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Printer does not start If the printer does not start (the front panel is blank), hold down the Power key for a few seconds and check whether the Power LED turns orange while the key is held down. ● If you see no orange light, no power is reaching the printer; check that the power cord is correctly plugged in. If the problem persists, call HP Support (see HP Customer Care on page 118) and explain that you have a problem with the power supply. ● If you see the orange light, wait for the printer to make a beeping sound. ● Three beeps or no beeps means that the front panel is broken; call HP Support and explain. ● One long beep means an electronic problem; call HP Support and explain. Printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file

you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cord is connected correctly and that there is power available at the socket. ● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working. In this case, turn off the printer using the Power key on the front panel and unplug the power cord, wait until the electromagnetic environment has returned to normal, then turn it on again. If you still experience problems, contact your customer service representative. ● You may not have installed in your computer the correct driver for your printer, see the Assembly instructions. ● If you are printing on a sheet, you must specify Printer Autoselect or Single-Sheet or Multi-Sheet Tray as the paper source in your printer driver. Printer seems slow Here are some possible explanations: ● Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 36. ● If your printer is connected by network, check that all components used in the network (network interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network? ● If your printer is connected by USB, make sure that the USB host controller and the USB hubs used (if any) are USB 2.0; and check that the USB cables are USB 2.0 certified. ● If your printer is using a wireless network connection, try using a wired network or USB connection. ● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal. 114 Chapter 15 Troubleshooting general printer issues

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Front panel is frozen If the front panel displays a fixed image and you are unable to use it, call HP Support (see HP Customer Care on page 118). Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 23.

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16 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 121. Table 16-1 Text messages Message Recommendation [Color] cartridge has expired Replace the cartridge. See Replace an ink cartridge on page 64. [Color] cartridge is low on ink Ensure that you have a new cartridge of the same color ready. [Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color ready. Depleted cartridges must be replaced to resume printing Replace the cartridges as needed. See Replace an ink cartridge on page 64. Ink system failure Contact HP Support. See Contact HP Support on page 121. Maintenance 1 advised Contact HP Support. See Contact HP Support on page 121. Maintenance 2 advised Contact HP Support. See Contact HP Support on page 121. Maintenance 3 advised Contact HP Support. See Contact HP Support on page 121. One or more cartridges appear to be missing or damaged Insert cartridges of the correct color as needed. See Replace an ink cartridge on page 64. Paper jam See Roll has jammed on page 87 or Multi-sheet tray has jammed on page 89. Paper width is smaller than the minimum size supported by the selected paper source. Load cancelled. Remove the paper and load paper of the correct size. Loaded paper is too wide. Manual unload required. Remove the paper manually and load paper of the correct size. Paper too far from lateral load line. Please try again. Remove and reload the paper. Please manually unload roll paper and try again. Rewind the roll manually. Single sheet is loaded with too much skew. Press Eject to unload paper. Remove and reload the paper. The current job has been cancelled because the roll is out of paper. Load the roll and send the job again. Load a new roll. You are printing a multipage job. Load another sheet to continue printing or cancel the job. Load another single sheet. Multi-sheet tray is out of paper. Load paper in multi-sheet tray and press OK to continue printing or cancel the job. Load paper into the multi-sheet tray. End of roll has been reached. It is not possible to load the roll. Load a new roll. 116 Chapter 16 Front-panel error messages

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Table 16-1 Text messages (continued) Message Recommendation Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See Replace the printhead on page 70.

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17 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 118 Chapter 17 HP Customer Care

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Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.com/go/graphic-arts or call us on the telephone (see Contact HP Support on page 121).

Tip:

support. Click http://register.hp.com/ to start. Also click http://www.hp.com/go/alerts to get connected with DesignJet updates, including product fixes and enhancements. HP Professional Services HP Support Center Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP DesignJet printers and solutions. Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads: the latest printer firmware, drivers, software, etc. ● Technical support: online troubleshooting, customer care contacts and more ● Workflows and detailed advice for completing various printing tasks from particular software applications ● Forums for direct contact with the experts, both HP and your colleagues ● Warranty tracking online, for your peace of mind ● Latest product information: printers, supplies, accessories, software, etc. ● Supplies Center for all you need to know about ink and paper The HP Support Center can be found at http://www.hp.com/go/T120/support or http://www.hp.com/go/T520/ support. By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need. HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options: ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, visit http://www.hp.com/go/printservices.

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HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, visit http://www.hp.com/go/printservices. HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse. A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing environment—with a clear focus on maximizing the value of your investment, increasing printer uptime and reducing printer management costs. HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware

updates. You can enable Proactive Support in the HP DesignJet Utility for Windows or the HP Printer Monitor for Mac OS X, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these settings: ● In the HP DesignJet Utility for Windows, click the Tools menu, then HP Proactive Support (not available in HP DesignJet Utility 1.0). ● In the HP Printer Monitor for Mac OS X, click Preferences > Monitoring > Enable HP Proactive Support. If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may be asked to perform some procedure to solve the problem. Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component. ● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact

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Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call one of the HP offices, please have the following information available to help us answer your questions more quickly: ● The product you are using (the product number and the serial number, found on the label at the back of the product) ● If there is an error code on the front panel, note it down; see Front-panel error messages on page 116 ● The computer you are using ● Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers) ● The cable you are using (by part number) and where you purchased it ● The type of interface used on your product (USB, network, or Wi-Fi) ● The software name and version you are currently using ● If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and “all pages above” from Service Information (see The printer’s internal prints on page 11) Telephone number Your HP Support telephone number is available on the Web: visit http://welcome.hp.com/country/us/en/ wwcontact_us.html.

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18 Printer specifications ● Functional specifications ● Mobile Printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 122 Chapter 18 Printer specifications

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Functional specifications Table 18-1 HP 72 ink supplies Printhead One printhead Ink cartridges Cartridges containing 29 ml of ink: yellow, magenta, and cyan Cartridges containing 38 ml of ink: black Cartridges containing 80 ml of ink: black Table 18-2 Paper sizes Minimum Maximum Roll width 279 mm (11 in) 610 mm (24 in) or 914 mm (36 in) Roll length 46 m (150 feet) Roll diameter

100 mm (3.9 in) 610 mm (24 in) roll weight

4.1 kg (9 lb) 914 mm (36 in) roll weight

6.2 kg (14 lb) Sheet width 210 mm (8.27 in) 610 mm (24 in) or 914 mm (36 in) Sheet length 279 mm (11 in) 1676 mm (66 in) Paper thickness

0.3 mm (0.01 in) Paper weight 60 g/m² 280 g/m² (220 g/m² in multi-sheet tray) Table 18-3 Printing resolutions (T120) Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi) Best (glossy paper*) On Off 600 × 600 600 × 600 1200 × 1200 1200 × 1200 Best (other papers) Off 600 × 600 1200 × 1200 Normal Off 600 × 600 1200 × 1200 Fast Off 300 × 300 1200 × 1200 Econofast Off 300 × 300 1200 × 1200 Table 18-4 Printing resolutions (T520) Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi) Best (glossy paper*) On Off 1200 × 1200 600 × 600 2400 × 1200 1200 × 1200 Best (other papers) Off 600 × 600 1200 × 1200 Normal Off 600 × 600 1200 × 1200

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Table 18-4 Printing resolutions (T520) (continued) Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi) Fast Off 600 × 600 1200 × 1200 Econofast Off 600 × 600 1200 × 1200

T120

Hp Pcl3Gui

T520

Pdf, Jpeg

Pdf, Jpeg, Tiff

10 Mb

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Table 18-10 HP All-in-One Remote printing Software HP All-in-One Printer Remote Mobile devices supported Smartphones, tablets Operating systems supported iOS from 7.0, Android from 4.4 Connectivity requirements Printer and mobile device must use the same network File formats supported PDF, JPEG, webpages, email attachments, Microsoft Office documents Physical specifications Table 18-11 Printer physical specifications HP DesignJet T120 HP DesignJet T520 24-in HP DesignJet T520 36-in Weight 25.5 kg (56.2 lb) 35 kg (77.2 lb) 39 kg (86.0 lb) Width 987.2 mm (38.87 in) 987.2 mm (38.87 in) 1287 mm (50.67 in) Depth Minimum: 527 mm (20.7 in) Maximum: 896 mm (35.3 in) Minimum: 527 mm (20.7 in) Maximum: 896 mm (35.3 in) Minimum: 527 mm (20.7 in) Maximum: 896 mm (35.3 in) Height Minimum: 275 mm (10.8 in) Maximum: 502 mm (19.8 in) Minimum: 936 mm (36.9 in) with stand Maximum: 1155 mm (45.47 in) with stand and multi-sheet tray extended Minimum: 936 mm (36.9 in) with stand Maximum: 1155 mm (45.47 in) with stand and multi-sheet tray extended Memory specifications Table 18-12 Memory specifications HP DesignJet Memory

T120

256 Mb

T520

1 Gb

35 W

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Environmental specifications Table 18-14 Printer environmental specifications Operating temperature 5 to 40°C (41 to 104°F) Recommended operating temperature 15 to 35°C (59 to 95°F), depending on paper type Storage temperature –25 to 55°C (–13 to 131°F) Recommended operating humidity 20 to 80% RH, depending on paper type Storage humidity 0 to 95% RH Acoustic specifications Printer acoustic specifications (declared according to ISO 9296). Table 18-15 Printer acoustic specifications Idle sound power level

< 3.4 B (A)

6.5 B (A)

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Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous. Color accuracy The ability to print colors that match the original image as closely as possible, bearing in mind that all devices have a limited color gamut and may not be physically capable of matching certain colors precisely. Color consistency The ability to print the same colors from a particular print job from print to print and from printer to printer. Color model A system of representing colors by numbers, such as RGB or CMYK. Color space A color model in which each color is represented by a specific set of numbers. Many different color spaces can use the same color model: for instance, monitors generally use the RGB color model, but they have different color spaces, because a particular set of RGB numbers results in different colors on different monitors. Cutter A printer component that slides back and forth across the platen to cut the paper.

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Hp-Gl/2

Hp Rtl

I/O

Icc

Led

than the IP address. Thus, a device may have both a MAC address and an IP address. Network A network is a set of connections that pass data between computers and devices. Every device is able to communicate with every other device in the same network. This allows data to be moved between computers and devices, and allows devices such as printers to be shared between many computers. Nozzle One of many tiny holes in a printhead through which ink is deposited onto the paper. Paper A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped, dried and pressed. Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. Spindle A rod that supports a roll of paper while it is being used for printing. 128 Glossary

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Tcp/Ip

Usb

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Index

A

B

C

D

E

F

G

H

I

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ink economical use of 44 ink cartridge about 64 cannot insert 105 memory chip 64 order 79 replace 64 specification 123 status 64 status messages 105 ink cartridge; usage information 64 internal prints 11 IP address 23 static 107 use hostname 107

L

M

N

O

P

Q

R

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rescale a print 43 roll paper load 31 spindle load 29 unload 33

S

T

U

W

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