HP Laserjet P1100 Printer

User Guide LaserJet Professional P1100 Printer series www.hp.com/support/ljp1100series

HP LaserJet Professional P1100 Printer series User Guide

Copyright and License © Copyright 2015 HP Development Company,

L.P.

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Table of contents 1 Product basics ............................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Environmental features ......................................................................................................................................... 2 Product features .................................................................................................................................................... 3 Product views ........................................................................................................................................................ 4 Front and left side view ....................................................................................................................... 4 Back view ............................................................................................................................................. 6 Serial number and product number location ...................................................................................... 6 Control-panel layout ........................................................................................................................... 7 2 Software for Windows ................................................................................................................................... 9 Supported operating systems for Windows ....................................................................................................... 10 Supported printer-drivers for Windows .............................................................................................................. 10 Priority for print settings ..................................................................................................................................... 11 Change printer-driver settings for Windows ...................................................................................................... 12 Remove software for Windows ........................................................................................................................... 13 Use the uninstall utility to remove Windows software .................................................................... 13 Use the Windows Control Panel to remove software ....................................................................... 13 Supported utilities (wireless models only) ......................................................................................................... 14 Embedded Web server ...................................................................................................................... 14 3 Use the product with Mac ............................................................................................................................. 15 Software for Mac ................................................................................................................................................. 16 Supported operating systems for Macintosh ................................................................................... 16 Supported printer drivers for Macintosh .......................................................................................... 16 Remove software for Mac ................................................................................................................. 16 Priority for print settings for Mac ..................................................................................................... 16 Change printer-driver settings for Macintosh .................................................................................. 17 Software for Mac computers ............................................................................................................ 18 HP Printer Utility for Mac ................................................................................................ 18 Install software for Mac computers on a wireless network .......................................... 18

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Supported utilities for Mac (wireless models only) .......................................................................... 18 Embedded Web server .................................................................................................... 18 Print with Mac ...................................................................................................................................................... 20 Create and use printing presets in Macintosh .................................................................................. 20 Resize documents or print on a custom paper size ......................................................................... 20 Print a cover page ............................................................................................................................. 20 Print multiple pages on one sheet of paper in Macintosh ................................................................ 21 Print on both sides (duplex) .............................................................................................................. 21 Print on both sides manually .......................................................................................... 21 4 Connect the product .................................................................................................................................... 23 Supported network operating systems (wireless models only) ........................................................................ 24 USB connection .................................................................................................................................................... 25 CD installation ................................................................................................................................... 25 Network connection (wireless models only) ....................................................................................................... 26 Supported network protocols ........................................................................................................... 26 Install the product on a wireless network with the software CD ..................................................... 26 Turn off the product wireless unit .................................................................................................... 26 Configure the network product ......................................................................................................... 26 Use the Wireless Configuration utility ............................................................................ 26 Restore default wireless settings .................................................................................. 27 View or change network settings ................................................................................... 27 Set or change the network password ............................................................................. 27 IP address ........................................................................................................................ 27 Link speed setting ........................................................................................................... 28 5 Paper and print media .................................................................................................................................. 29 Understand paper and print media use .............................................................................................................. 30 Special paper or print media guidelines .............................................................................................................. 31 Change the print driver to match the media type and size ................................................................................ 32 Supported paper sizes ......................................................................................................................................... 33 Supported paper types and tray capacity ........................................................................................................... 34 Supported paper and print media types ........................................................................................... 34 Tray and bin capacity ........................................................................................................................ 34 Paper orientation for loading trays ..................................................................................................................... 35 Load paper trays .................................................................................................................................................. 35 Priority feed slot ............................................................................................................................... 35 Input tray ........................................................................................................................................... 35 Tray adjustment for short media (base models only) ................................................... 35 vi

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6 Print tasks .................................................................................................................................................. 37 Cancel a print job ................................................................................................................................................. 38 Stop the current print job from the control panel (wireless models only) ...................................... 38 Stop the current print job from the software program .................................................................... 38 Print with Windows .............................................................................................................................................. 39 Open the Windows printer driver ...................................................................................................... 39 Get help for any print option with Windows ..................................................................................... 39 Change the number of print copies with Windows ........................................................................... 39 Print colored text as black with Windows ........................................................................................ 39 Save custom print settings for reuse with Windows ........................................................................ 39 Use a printing quick set .................................................................................................. 39 Create a custom printing quick set ................................................................................. 40 Improve print quality with Windows ................................................................................................. 40 Select a page size ........................................................................................................... 40 Select a custom page size ............................................................................ 40 Select a paper type ......................................................................................................... 40 Select the print resolution .............................................................................................. 40 Print the first or last page on different paper with Windows .......................................................... 41 Scale a document to fit page size with Windows ............................................................................. 41 Add a watermark to a document with Windows ............................................................................... 41 Print on both sides (duplex) with Windows ...................................................................................... 41 Manually print on both sides (duplex) ............................................................................ 41 Create a booklet with Windows ........................................................................................................ 42 Print multiple pages per sheet with Windows .................................................................................. 43 Select page orientation with Windows ............................................................................................. 43 Use HP ePrint ..................................................................................................................................... 43 Use HP Cloud Print .......................................................................................................... 43 Use HP Direct Print (wireless models only) .................................................................... 44 Use AirPrint ..................................................................................................................... 45 7 Manage and maintain the product ................................................................................................................. 47 Print the information pages ................................................................................................................................ 48 Configuration page ............................................................................................................................ 48 Supplies status page ......................................................................................................................... 48 Demo page ........................................................................................................................................ 48 Use the HP Embedded Web Server (wireless models only) ................................................................................ 49 Open the HP Embedded Web Server by using a network connection .............................................. 49 HP Embedded Web Server sections .................................................................................................. 49 Information tab ............................................................................................................... 49 Settings tab ..................................................................................................................... 50 Networking tab ............................................................................................................... 50

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Links ................................................................................................................................ 50 Economy settings ................................................................................................................................................ 51 Auto-Off mode .................................................................................................................................. 51 Print with EconoMode ....................................................................................................................... 51 Manage supplies and accessories ....................................................................................................................... 52 Check and order supplies .................................................................................................................. 52 Print-cartridge storage ................................................................................................... 52 HP Policy on non-HP print cartridges ............................................................................. 52 HP fraud hotline and Web site ........................................................................................ 52 Recycle supplies .............................................................................................................. 52 Replacement instructions ................................................................................................................. 53 Redistribute toner ........................................................................................................... 53 Replace the print cartridge ............................................................................................. 54 Replace the pickup roller ................................................................................................ 57 Replace the separation pad ............................................................................................ 60 Clean the product ................................................................................................................................................ 63 Clean the pickup roller ...................................................................................................................... 63 Clean the paper path ......................................................................................................................... 64 Clean the print-cartridge area .......................................................................................................... 65 Clean the exterior .............................................................................................................................. 67 Product updates .................................................................................................................................................. 67 8 Solve problems ........................................................................................................................................... 69 Solve general problems ...................................................................................................................................... 70 Troubleshooting checklist ................................................................................................................ 70 Factors that affect product performance ......................................................................................... 71 Interpret control-panel light patterns ................................................................................................................ 72 Clear jams ............................................................................................................................................................ 75 Common causes of jams ................................................................................................................... 75 Jam locations .................................................................................................................................... 76 Clear jams from the input tray .......................................................................................................... 76 Clear jams from the output areas ..................................................................................................... 78 Clear jams from inside the product ................................................................................................... 81 Solve repeated jams .......................................................................................................................... 82 Change the jam recovery setting ...................................................................................................... 82 Solve paper-handling problems .......................................................................................................................... 83 Solve image-quality problems ............................................................................................................................ 84 Image defect examples ..................................................................................................................... 84 Light print or faded ......................................................................................................... 84 Toner specks ................................................................................................................... 84 Dropouts 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Vertical lines ................................................................................................................... 85 Gray background ............................................................................................................. 85 Toner smear .................................................................................................................... 85 Loose toner ..................................................................................................................... 85 Vertical repetitive defects .............................................................................................. 86 Misformed characters ..................................................................................................... 86 Page skew ....................................................................................................................... 86 Curl or wave .................................................................................................................... 86 Wrinkles or creases ......................................................................................................... 87 Toner scatter outline ...................................................................................................... 87 Moisture .......................................................................................................................... 88 Optimize and improve image quality ................................................................................................ 88 Change print density ....................................................................................................... 88 Solve performance problems .............................................................................................................................. 90 Solve connectivity problems ............................................................................................................................... 91 Solve direct-connect problems ......................................................................................................... 91 Solve wireless problems ................................................................................................................... 91 Solve product software problems ....................................................................................................................... 93 Solve common Windows problems .................................................................................................. 93 Solve common Macintosh problems ................................................................................................. 93 Appendix A Supplies and accessories ............................................................................................................... 97 Order parts, accessories, and supplies ............................................................................................................... 98 Part numbers ....................................................................................................................................................... 98 Paper-handling accessories .............................................................................................................. 98 Print cartridges .................................................................................................................................. 98 Cables and interfaces ........................................................................................................................ 98 Appendix B Service and support ...................................................................................................................... 99 HP limited warranty statement ......................................................................................................................... 100 UK, Ireland, and Malta ..................................................................................................................... 101 Austria, Belgium, Germany, and Luxemburg .................................................................................. 101 Belgium, France, and Luxemburg ................................................................................................... 102 Italy .................................................................................................................................................. 103 Spain ................................................................................................................................................ 103 Denmark .......................................................................................................................................... 104 Norway ............................................................................................................................................ 104 Sweden ............................................................................................................................................ 104 Portugal ........................................................................................................................................... 105 Greece and Cyprus ........................................................................................................................... 105 Hungary ........................................................................................................................................... 105

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Czech Republic ................................................................................................................................ 106 Slovakia ........................................................................................................................................... 106 Poland ............................................................................................................................................. 106 Bulgaria ........................................................................................................................................... 107 Romania .......................................................................................................................................... 107 Belgium and the Netherlands ......................................................................................................... 107 Finland ............................................................................................................................................. 108 Slovenia ........................................................................................................................................... 108 Croatia ............................................................................................................................................. 108 Latvia ............................................................................................................................................... 108 Lithuania .......................................................................................................................................... 109 Estonia ............................................................................................................................................. 109 Russia .............................................................................................................................................. 109 HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ........................... 110 HP policy on non-HP supplies ........................................................................................................................... 111 HP anticounterfeit Web site .............................................................................................................................. 112 Data stored on the toner cartridge ................................................................................................................... 113 End User License Agreement ............................................................................................................................ 114 Customer self-repair warranty service ............................................................................................................. 118 Customer support .............................................................................................................................................. 119 Appendix C Specifications ............................................................................................................................. 121 Physical specifications ...................................................................................................................................... 122 Power consumption, electrical specifications, and acoustic emissions .......................................................... 122 Environmental specifications ............................................................................................................................ 122 Appendix D Environmental product stewardship program ............................................................................... 123 Protecting the environment .............................................................................................................................. 124 Ozone production .............................................................................................................................................. 124 Power consumption .......................................................................................................................................... 124 Toner consumption ........................................................................................................................................... 124 Paper use ........................................................................................................................................................... 125 Plastics ............................................................................................................................................................... 125 HP LaserJet print supplies ................................................................................................................................. 125 Paper .................................................................................................................................................................. 125 Material restrictions .......................................................................................................................................... 125 Disposal of waste equipment by users (EU and India) ..................................................................................... 125 Electronic hardware recycling ........................................................................................................................... 126 Brazil hardware recycling information ............................................................................................................. 126 Chemical substances ......................................................................................................................................... 126 Product Power Data per European Union Commission Regulation 1275/2008 .............................................. 126 x

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Restriction on Hazardous Substances statement (India) ................................................................................. 126 Restriction on Hazardous Substances statement (Turkey) ............................................................................. 126 Restriction on Hazardous Substances statement (Ukraine) ............................................................................ 127 Substances Table (China) .................................................................................................................................. 127 SEPA Ecolabel User Information (China) ........................................................................................................... 127 The regulation of the implementation on China energy label for printer, fax, and copier ............................. 128 Material Safety Data Sheet (MSDS) ................................................................................................................... 128 EPEAT ................................................................................................................................................................. 128 For more information ........................................................................................................................................ 128 Appendix E Regulatory information ............................................................................................................... 129 Declaration of Conformity (HP LaserJet Professional P1102, P1102s, P1106, P1108, and P1109) .............. 130 Declaration of Conformity (HP LaserJet Pro P1102w and P1109w) ................................................................ 132 Regulatory statements ..................................................................................................................................... 134 FCC regulations ............................................................................................................................... 134 Canada - Industry Canada ICES-003 Compliance Statement ......................................................... 134 VCCI statement (Japan) ................................................................................................................... 134 EMC statement (Korea) ................................................................................................................... 134 Power cord instructions .................................................................................................................. 134 Power cord statement (Japan) ....................................................................................................... 135 Laser safety ..................................................................................................................................... 135 Laser statement for Finland ........................................................................................................... 135 GS statement (Germany) ................................................................................................................ 137 Eurasian Conformity (Belarus, Kazakhstan, Russia) ...................................................................... 137 Additional statements for wireless products ................................................................................................... 138 FCC compliance statement—United States ................................................................................... 138 Australia statement ........................................................................................................................ 138 Brazil ANATEL statement ................................................................................................................ 138 Canadian statements ...................................................................................................................... 138 Exposure to Radio Frequency Radiation (Canada) ......................................................................... 138 European Union regulatory notice .................................................................................................. 139 Notice for use in Russia ................................................................................................................... 139 Mexico statement ........................................................................................................................... 139 Taiwan statement ........................................................................................................................... 139 Korean statement ........................................................................................................................... 139 Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............................ 140 Index ........................................................................................................................................................... 141

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1 Product basics ● Product comparison ● Environmental features ● Product features ● Product views

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Product comparison HP LaserJet Professional P1100 Printer series HP LaserJet Professional P1100w Printer series ● Speed: Up to 18 A4 pages per minute (ppm), 19 letter-size ppm ● Tray: 150-sheet input tray ● Connectivity: Hi-Speed USB 2.0 port ● Duplexing: Manual duplexing (using the printer driver) ● Speed: 18 A4 pages per minute (ppm), 19 letter-size ppm ● Trays: 150-sheet main-input tray and 10-sheet priority input slot ● Connectivity: Hi-Speed USB 2.0 port and 802.11b/g wireless networking ● Duplexing: Manual duplexing (using the printer driver) Environmental features Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy with product Auto-Off mode. Duplex Save paper by using the manual duplex printing setting. HP Smart Web Printing Use HP Smart Web Printing to select, store, and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen. It gives you the control you need for printing meaningful information while minimizing waste. Download HP Smart Web Printing from this Web site: www.hp.com/go/smartweb. 2 Chapter 1 Product basics

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Product features Benefit Supporting features Excellent print quality ● Genuine HP print cartridge. ● FastRes 600 setting provides 600 dots per inch (dpi) effective print quality. FastRes 1200 setting provides 1,200 dpi effective print quality. ● Adjustable settings to optimize print quality. Supported operating systems ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, v10.6 Ease of use ● The print cartridge is easy to install. ● Convenient access to the print cartridge and to the paper path through the print-cartridge door. ● Paper tray can be adjusted with one hand. Flexible paper handling ● A 10-sheet priority input slot (wireless models only) ● A 150-sheet (75 g/m2 (20 lb) paper) input tray. ● A 125-sheet (75 g/m2 (20 lb) paper) output bin. ● Manual duplexing (two-sided printing). Interface connections ● Hi-Speed USB 2.0 port ● 802.11b/g wireless networking (wireless models only) Energy savings ● After a user-specified time, the Auto-Off feature automatically conserves electricity by substantially reducing power consumption when the product is not printing. Economical printing ● N-up printing (printing more than one page on a sheet) and the manual two-sided printing features save paper. ● EconoMode printer driver feature saves toner. Supplies management ● Authentication for genuine HP print cartridges. ● Easy ordering for replacement supplies. ● Supplies status page shows estimated toner level in the print cartridge. Not available for non-HP supplies. Accessibility ● The online user guide is compatible with text screen-readers. ● All doors and covers can be opened by using one hand. Security ● Kensington lock receptacle on the back of the product.

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Product views Front and left side view 3 2 5 6 1 7 4 1 Output bin 2 Foldable output tray extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel 4 Chapter 1 Product basics

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3 2 5 6 1 7 4 1 Output bin 2 Foldable output tray extension 3 Priority input slot 4 Main input tray 5 Power button 6 Print-cartridge door lift-tab 7 Control panel

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Back view 2 1 3 1 USB port 2 Power connector 3 Kensington lock Serial number and product number location The label that contains the product number and serial number is on the rear of the product. 6 Chapter 1 Product basics

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Control-panel layout

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2 Software for Windows ● Supported operating systems for Windows ● Supported printer-drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities (wireless models only)

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Supported operating systems for Windows The product comes with software for the following Windows® operating systems: ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to www.microsoft.com. ● Windows Server 2008 (32-bit and 64-bit) Supported printer-drivers for Windows The product comes with software for Windows that allows the computer to communicate with the product. This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.

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Priority for print settings Changes to print settings are prioritized depending on where the changes are made:

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Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings

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Remove software for Windows Use the uninstall utility to remove Windows software

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Supported utilities (wireless models only) Embedded Web server The product is equipped with an embedded Web server, which provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Apple Safari, or Firefox. The embedded Web server resides on the product. It is not loaded on a network server. The embedded Web server provides an interface to the product that anyone who has a network-connected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the product in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Print the information pages on page 48.) For a complete explanation of the features and functionality of the embedded Web server, see HP Embedded Web Server sections on page 49. 14 Chapter 2 Software for Windows

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3 Use the product with Mac ● Software for Mac ● Print with Mac

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Software for Mac Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X v10.4, v10.5, and v10.6

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Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings

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Software for Mac computers HP Printer Utility for Mac Use the HP LaserJet Utility to print the product information pages and to change the Auto-Off setting from a Mac computer. To open the HP LaserJet Utility, complete the procedure below. ▲ Open the Print Queue, and then click the Utility icon. Install software for Mac computers on a wireless network Before installing the product software, make sure the product is not connected to the network using a network cable.

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The embedded Web server provides an interface to the device that anyone who has a network-connected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page.)

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Print with Mac Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset

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Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.

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22 Chapter 3 Use the product with Mac

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4 Connect the product ● Supported network operating systems (wireless models only) ● USB connection ● Network connection (wireless models only)

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Supported network operating systems (wireless models only) The product supports the following operating systems for wireless printing: ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, and v10.6 24 Chapter 4 Connect the product

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USB connection This product supports a Hi-Speed USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 m (6.56 ft). CD installation

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Network connection (wireless models only) The product can connect to wireless networks. Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one of the following protocols. ● TCP/IP (IPv4 or IPv6) ● Port 9100 ●

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5 Paper and print media ● Understand paper and print media use ● Special paper or print media guidelines ● Change the print driver to match the media type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Paper orientation for loading trays ● Load paper trays

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Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. HP Company cannot recommend the use of other brands of media because HP cannot control their quality. It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which HP has no control.

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Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results.

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Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by type for special print media, such as labels or transparencies. Always print by size for envelopes.

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Supported paper sizes This product supports various paper sizes, and it adapts to various media.

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Supported paper types and tray capacity Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp1100series. Paper type (printer driver) Input tray Priority input slot (wireless models only) Paper, including the following types: ● Plain ● Vellum ● Recycled Rough Envelope Labels Cardstock Transparency Postcards Tray and bin capacity Tray or bin Paper type Specifications Quantity Input tray Paper Range: 60 g/m2 (16 lb) bond to 163 g/m2 (43 lb) bond 150 sheets of 75 g/m2 (20 lb) bond Envelopes 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Transparencies Minimum 0.13 mm (0.005 in) thick Up to 75 transparencies Output bin Paper Range: 60 g/m2 (16 lb) bond to 163 g/m2 (43 lb) bond Up to 125 sheets of 75 g/m2 (20 lb) bond Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Transparencies Minimum 0.13 mm (0.005 in) thick Up to 75 transparencies 34 Chapter 5 Paper and print media

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Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table. Paper type How to load paper Preprinted or letterhead ● Face up ● Top edge leading into the product Prepunched ● Face up ● Holes toward the left side of the product Envelope ● Face up ● Left short edge leading into the product Load paper trays

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6 Print tasks ● Cancel a print job ● Print with Windows

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Cancel a print job You can stop a print job by using the software program.

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Print with Windows

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Create a custom printing quick set

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Print the first or last page on different paper with Windows

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Print multiple pages per sheet with Windows

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d. Select the HP Web Services tab and click the Enable button. The product configures the connection to the Internet, and then a message appears informing you that an information sheet will be printed. e. Click the OK button. An ePrint page prints out. On the ePrint page, look for the e-mail address that is automatically assigned to the product.

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46 Chapter 6 Print tasks

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7 Manage and maintain the product ● Print the information pages ● Use the HP Embedded Web Server (wireless models only) ● Economy settings ● Manage supplies and accessories ● Clean the product ● Product updates

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Print the information pages You can print the following information pages. Configuration page The configuration page lists current product settings and properties. It also contains a status log report. To print a configuration page, do the following:

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Use the HP Embedded Web Server (wireless models only) Use the HP Embedded Web Server (EWS) to view product and network status and to manage printing functions from a computer. ● View product status information ● Determine the remaining life on all supplies and order new ones ● View and change the product default configuration settings ● View and change network configuration You do not need to install any software on the computer. You only need to use one of these supported Web browsers: ● Internet Explorer 6.0 (and later) ● Firefox 1.0 (and later) ● Mozilla 1.6 (and later) ● Opera 7.0 (and later) ● Safari 1.2 (and later) ● Konqueror 3.2 (and later) The HP Embedded Web Server works when the product is connected to a TCP/IP-based network. The HP Embedded Web Server does not support IPX-based connections or direct USB connections.

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Settings tab Use this tab to configure the product from your computer. If this product is networked, always consult with the product administrator before changing settings on this tab. The Settings tab contains the Printing page where you can view and change the default print job settings. Networking tab Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. Links Links are located in the upper-right part of the status pages. You must have Internet access to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP Embedded Web Server, you must connect before you can visit these Web sites. Connecting might require that you close the HP Embedded Web Server and reopen it. ● Shop for Supplies. Click this link to connect to the Sure Supply Web site and order genuine HP supplies from HP or a reseller of your choice. ● Support. Connects to the product support site. You can search for help regarding general topics. 50 Chapter 7 Manage and maintain the product

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Economy settings Auto-Off mode Auto-Off is an energy-saving feature of this product. After a user-specified time period, the product automatically reduces its power consumption (Auto-Off). The product returns to the ready state when a button is pressed or a print job is received. When the product is in Auto-Off mode, all of the control-panel LEDs and the power button backlight LED are off.

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Manage supplies and accessories Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Check and order supplies Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it.

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Replacement instructions Redistribute toner When a small amount of toner remains in print cartridge, faded or light areas might appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner.

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Replace the pickup roller Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller. If the product regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See Clean the pickup roller on page 63 to order a new pickup roller.

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Replace the separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the product regularly pulls multiple sheets of media at a time, you might need to change the separation pad.

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Clean the product Clean the pickup roller If you want to clean the pickup roller before deciding to replace it, follow these instructions:

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Clean the paper path If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper.

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Clean the print-cartridge area You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of the printed sheets.

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68 Chapter 7 Manage and maintain the product

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8 Solve problems ● Solve general problems ● Interpret control-panel light patterns ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve product software problems

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Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist

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a. If the page does not print, verify that the input tray contains paper. b. If the page jams in the product, see Clear jams on page 75.

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Interpret control-panel light patterns Table 8-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 8-2 Control-panel light patterns Light status State of the product Action All lights are off. The product is in Auto-Off mode or is turned off. Press the power button to deactivate the Auto-Off mode or to turn on the product. Status lights cycle The status lights cycle during the formatter initialization period or when the product is processing a cleaning page. No action is required. Wait for the initialization period to end. The product should enter the ready state when the initialization period is finished. Ready light is on, and attention light is off. The product is in the ready state. No action is required. The product is ready to receive a print job. 72 Chapter 8 Solve problems

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Table 8-2 Control-panel light patterns (continued) Light status State of the product Action Ready light is blinking, and attention light is off. The product is receiving or processing data. No action is required. The product is receiving or processing a print job. Attention light is blinking, and ready light is off. The product has experienced an error that can be corrected at the product, such as a jam, an open door, the absence of a print cartridge, or the absence of paper in the proper tray. Inspect the product, determine the error, and then correct the error. If the error is the absence of paper in the proper tray or the product is in a manual feed mode, put the proper paper in the tray and follow the onscreen instructions, or open and close the print-cartridge door to resume printing. Attention light is blinking, and ready light is on. The product has experienced a continual error from which it will recover on its own. If the recovery is successful, the product continues to the processing data state and completes the job. If the recovery is unsuccessful, the product continues to the continuable error state. Try removing any media from the media path and turning the product power off, and then on again. The attention and ready lights are on. The product has experienced a fatal error from which it cannot recover.

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Table 8-2 Control-panel light patterns (continued) Light status State of the product Action The wireless light is blinking. The product is attempting to locate a wireless network. No action is required. The wireless light is on. The product is connected to a wireless network. No action is required. The wireless light is off. The product is not connected to a network, and the wireless unit in the product might be turned off. If the light is off, the product is not connected to the network and the wireless unit in the product might be off. Press the wireless button to try connecting to the network, or run the Wireless Configuration utility to configure the product. See Use the Wireless Configuration utility on page 26. To verify that the product finds the network, print a configuration page. The product should have an IP address assigned to it. For information about connecting wirelessly to a network, see Network connection (wireless models only) on page 26. If the product remains unable to connect to the network, uninstall and then reinstall the product. If the error persists, contact a network administrator or refer to the user manual of the wireless router or access point. 74 Chapter 8 Solve problems

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Clear jams When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams. Common causes of jams ● The input tray is loaded incorrectly or is too full.

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Jam locations Jams can occur at the following locations in the product. 2 3 1 1 Internal areas 2 Input tray 3 Output bin

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Solve paper-handling problems The following problems with media cause print-quality deviations, jamming, or damage to the product. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4% to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other. Turn the paper over. Excessive curl The paper is too moist, has the wrong grain direction, or is of short-grain construction Use long-grain paper. The paper varies from side-to-side. Turn the paper over. Jamming, damage to product The paper has cutouts or perforations. Use paper that is free of cutouts or perforations. Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content. Use long-grain paper. Print is skewed (crooked). The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The product does not pull media from the input tray. The product might be in manual-feed mode. At the computer, follow the onscreen instructions to deactivate manual-feed mode. Or, at the product, open and close the print-cartridge door. The pickup roller might be dirty or damaged. Contact HP Customer Care. See the support flyer that came in the box. The paper-length adjustment control in the input tray is set at a length that is greater than the media size. Set the paper-length adjustment control to the correct length.

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Solve image-quality problems You can prevent most print-quality problems by following these guidelines. ● Use paper that meets HP specifications. See Paper and print media on page 29. ● Clean the product as necessary. See Clean the product on page 63. Image defect examples This section provides information about identifying and correcting print defects.

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Vertical lines ● Toner might be on the photosensitive drum. Print a few more pages to see if the problem might correct itself. ● The photosensitive drum inside the print cartridge has probably been scratched. Install a new genuine HP print cartridge. Gray background ● Change the media to a lighter basis weight. ● Check the product environment. Very dry (low humidity) conditions can increase the amount of background shading. ● The density setting might be too high. Adjust the density setting. ● Install a new genuine HP print cartridge. Toner smear ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In the printer driver, make sure the appropriate media type is selected. ● Try installing a new genuine HP print cartridge. Loose toner ● The fuser temperature might be too low. In the printer driver, make sure the appropriate media type is selected. ● Clean the inside of the product. See Clean the product on page 63. ● Check the media quality. ● Plug the product directly into an AC outlet instead of into a power strip.

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Vertical repetitive defects ● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new genuine HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem probably will correct itself after a few more printed pages. ● In the printer driver, make sure the appropriate media type is selected. Misformed characters ● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. ● If characters are improperly formed, producing a wavy effect, the product might need service. Print a configuration page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. Page skew ● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. ● The input bin might be too full. ● Check the media type and quality. Curl or wave ● Check the media type and quality. Both high temperature and high humidity cause media to curl. ● The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● The fuser temperature might be too high. In the printer driver, make sure that the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media. 86 Chapter 8 Solve problems

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Wrinkles or creases ● Make sure that media is loaded properly. ● Check the media type and quality. ● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and then try printing again. Toner scatter outline ● If large amounts of toner have scattered around the characters, the transfer of toner to the media is not optimal. (A small amount of toner scatter is normal for laser printing.) Try a different media type setting in the printer driver, or use a different media type. ● Turn over the stack of media in the tray. ● Use media that is designed for laser printers.

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Solve performance problems Problem Cause Solution Pages print but are totally blank. The cartridge pull tab or the sealing tape might still be in the print cartridge. Verify that the cartridge pull tab and tape have been removed completely from the print cartridge. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Pages print very slowly. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly. Narrow or small media can print slowly. Proper fusing may require a slower print speed to ensure the best print quality. Using the FastRes 1200 print quality setting can cause slow printing.

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Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary. Solve wireless problems The installation program cannot detect the product during the setup process. Cause Solution The product is off. Verify that the product is on and ready. Restart the product if necessary. The product is too far away from the wireless router or access point. Move the product closer to the wireless router or access point. A personal firewall program is blocking communication. Temporarily disable the firewall program to install the product. Re-enable the firewall program once the product installation is complete. If disabling the firewall allows you to communicate with the product, you might want to assign the product a static IP address, and then re-enable the firewall. For information about firewalls that are used in an HP environment, see www.hp.com/ support/XP_firewall_information. The product is not communicating with the wireless router or access point. ● Verify that the wireless light is on. If it is not on, press the wireless button. ● Move the product closer to the wireless router or access point, and then try again. ● Restore the default wireless settings. a. Turn the product off. b. Press and hold the wireless button and the cancel button, and then turn the product on. c. Hold the buttons until all the lights blink in unison, and then release the buttons. If the error persists, uninstall the product, and then re-run the installer program. When prompted for network settings, provide the settings, and then continue the installation.

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The product cannot connect to the wireless network. Cause Solution The product wireless settings and the network settings do not match. You might need to configure the product network settings manually. Verify that you know the following network settings: ● Communication mode ● Network name (SSID) ● Channel (ad-hoc networks only) ● Authentication type Use the Wireless Configuration utility to configure the product to print on wireless network. If the error persists, uninstall the product, and then re-run the installer program. When prompted for network settings, provide the settings, and then continue the installation. The wireless router or access point is configured with a media access control (MAC) filter that is denying the product access to the network. Configure the wireless router or access point so that the list of accepted MAC addresses includes the product hardware address. Refer to the device owners manual for help. The wireless connection is sometimes disabled. Cause Solution The product environment might be affecting wireless communication. The following situations can affect wireless communication: ● A concrete or metal framed wall stands between the product and the wireless router or access point. ● Televisions, computer appliances, microwave ovens, intercoms, mobile/cellular phones, battery chargers, and AC power adapters are installed close to the network. ● A broadcast station or high-tension wire is located close to the network. ● A fluorescent light that is near the network is being switched on or off. Move the product to a location where it can receive a steady signal from the wireless router or access point. Or you might need to move the wireless router or access point. 92 Chapter 8 Solve problems

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Solve product software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Delete all temporary files from the Temp subdirectory. To find the Temp folder, complete the following steps:

The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. The wrong product name is being used. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer Setup Utility or the Print & Fax list. The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable. The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources Reinstall the software. See the getting started guide for instructions. The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable. A print job was not sent to the product that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs. The wrong product name is being used. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer Setup Utility or Print & Fax list. 94 Chapter 8 Solve problems

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You are unable to print from a third-party USB card. Cause Solution This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.4 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the product is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the host computer.

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Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product. Paper-handling accessories Item Description Part number Pickup roller Pickup roller for input tray

Rl1-1443-000Cn

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HP limited warranty statement

Hp Product

Duration Of Limited Warranty

Applicable To The Sale Of This Product To You.

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UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods for products purchased in England or Wales and five years from delivery of goods for products purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu- legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from seller of nonconformity of goods with the contract of sale; however various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria, Belgium, Germany, and Luxemburg Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt: Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen Österreich: HP PPS Austria GmbH., Wienerbergstrasse 41, A-1120 Wien Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese

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Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden. Belgium, France, and Luxemburg La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays: France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1 Avenue du Canada, 91947, Les Ulis G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez au titre des garanties légales applicables dont le bénéfice est soumis à des conditions spécifiques. Vos droits en tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L. 211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.

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Article L211-12 du Code de la Consommation: « L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ». Garantie des vices cachés Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. » Article 1648 alinéa 1 du Code Civil: « L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de la découverte du vice. » G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits. Vos droits en tant que consommateur au titre de ces garanties ne sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans. Italy La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro Paese: Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la garanzia legale di due anni. Spain Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del fabricante) en su país es: España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas, E-28232 Madrid Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del

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consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er ansvarligt for HP's begrænsede garanti i dit land, er som følger: Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien: Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar. Sweden HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer: Sverige: HP PPS Sverige AB, SE-169 73 Stockholm Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc- net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga garantin. 104 Appendix B Service and support

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Portugal A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte, Porto Salvo, Lisboa, Oeiras, 2740 244 As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos. Greece and Cyprus Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η εξής: Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών. Hungary A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe: Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1. A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik- e. További információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak (www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott

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jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik. Czech Republic Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4 Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce. Slovakia Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine: Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu. Poland Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce: Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ E0020757WZBW, kapitał zakładowy 480.000 PLN. Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy. 106 Appendix B Service and support

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Bulgaria Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва: HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул. Околовръстен Път No 258, Бизнес Център Камбаните Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това, различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да потърсят такава от търговеца в рамките на двугодишната правна гаранция. Romania Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt următoarele: Romănia: HP Inc Romania SRL, 6 Dimitrie Pompeiu Boulevard, Building E, 2nd floor, 2nd District, Bucureşti Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale ale consumatorului nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani. Belgium and the Netherlands De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt: Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu- legal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben

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het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie. Finland HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta maassanne vastaavan HP:n edustajan yhteystiedot ovat: Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja (www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä. Slovenia Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja: Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo. Croatia HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog za HP ograničeno jamstvo u vašoj državi: Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine. Latvia HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP ierobežotās garantijas servisa nodrošinājumu jūsu valstī: Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland 108 Appendix B Service and support

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HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/ index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju. Lithuania HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai: Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/ index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją. Estonia HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab HP üksus aadressil: Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia Срок службы принтера для России Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации. Срок службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP рекомендует посетить веб-сайт нашей службы поддержки по адресу http://www.hp.com/support и/или связаться с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего безопасного использования принтера.

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HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR

A Particular Purpose.

Based In Contract, Tort, Or Otherwise.

Applicable To The Sale Of This Product To You.

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HP policy on non-HP supplies HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

Note:

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HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). 112 Appendix B Service and support

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Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the toner cartridge was first installed, the date when the toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers' printing needs. The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner cartridge or their product. HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might have access to this data, as well. Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip.

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End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs your use of any Software Product, installed on or made available by HP for use with your HP product ("HP Product"), that is not otherwise subject to a separate license agreement between you and HP or its suppliers. Other software may contain a EULA in its online documentation. The term "Software Product" means computer software and may include associated media, printed materials and "online" or electronic documentation. An amendment or addendum to this EULA may accompany the HP Product. RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.

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purchased. The use of any Microsoft operating system software contained in such recovery solution shall be governed by the Microsoft License Agreement.

Eula.

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described in this EULA and as further described in HP’s privacy policy: www8.hp.com/us/en/ privacy/privacy.html?jumpid=reg_r1002_usen_c-001_title_r0001 b. Collection/Use by Third Parties. Certain software programs included in your HP Product are provided and separately licensed to you by third party providers (“Third Party Software”). Third Party Software may be installed and operational on your HP Product even if you choose not to activate/purchase such software. Third Party Software may collect and transmit technical information about your system (i.e., IP address, unique device identifier, software version installed, etc.) and other system data. This information is used by the third party to identify technical system attributes and ensure that the most current version of the software has been installed on your system. If you do not want the Third Party Software to collect this technical information or automatically send you version updates, you should uninstall the software prior to connecting to the Internet.

In Australia And New Zealand, The Software Comes With Guarantees That Cannot Be

Failure And Compensation For Other Reasonably Foreseeable Loss Or Damage.

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Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 118 Appendix B Service and support

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Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljp1100series Order additional HP service or maintenance agreements www.hp.com/go/carepack Register your product www.register.hp.com

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120 Appendix B Service and support

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C

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Physical specifications Table C-1 Physical specifications1 Specification HP LaserJet Professional P1100 Printer series Product weight 4.7 kg (10.4 lb) Product height 194 mm (7.6 in) Product depth 224 mm (8.8 in) Product width 347 mm (13.7 in) 1 Values are based on preliminary data. See www.hp.com/support/ljp1100series. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/go/ljp1100_regulatory for current information. Environmental specifications Table C-2 Environmental specifications

Operating1 Storage1 Temperature 15° to 32.5°C (59° to 90.5°F) -20° to 40°C (-4° to 104°F) Relative Humidity 10% to 80% 10% to 90% 1 Values are based on preliminary data. See www.hp.com/support/ljp1100series. 122 Appendix C Specifications

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D

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Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production The airborne emissions of ozone for this product has been measured according to a generally recognized method* and when these emissions data are applied to a “generic office model exposure scenario”**, HP is able to determine there is no appreciable amount of ozone generated during printing that exceeds any current indoor air quality standards or guidelines.

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Paper use This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. HP LaserJet print supplies Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources and paper when printing. And when you are done, we make it easy and free to recycle.1 All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where materials are separated and refined for use as raw material in new Original HP cartridges and everyday products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and HP never refills or resells Original HP cartridges. To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your country/region for information on how to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge package. 1 Program availability varies. For more information, visit www.hp.com/recycle. Paper This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. Material restrictions This HP product does not contain added mercury. This HP product does not contain a battery. Disposal of waste equipment by users (EU and India) This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle.

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Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle. Brazil hardware recycling information Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou rede de assistência técnica autorizada pela HP. Para maiores informações, inclusive sobre os pontos de recebimento, acesse: www.hp.com.br/reciclar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Product Power Data per European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Restriction on Hazardous Substances statement (India) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur 126 Appendix D Environmental product stewardship program

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Restriction on Hazardous Substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Substances Table (China) SEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。 如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。 如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。 您可以使用再生纸，以减少资源耗费。

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The regulation of the implementation on China energy label for printer, fax, and copier Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds.

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Declaration of Conformity (HP LaserJet Professional P1102, P1102s, P1106, P1108, and P1109) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: HP Inc. DoC#: BOISB-0901-00-rel.12.0 Manufacturer's Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Pro P1102 / P1102 / P1109 HP LaserJet Pro P1102s / P1106 / P1108 Regulatory Model:2)

Boisb-0901-00

All

Ce285A, Cc388A

Safety:

Iec 60950-1:2005 + A1:2009 / En60950-1: 2006 +A11:2009 +A1:2010 +A12:2011

Iec 62479:2010 / En62479:2010

Gb4943-2001

Emc:

En 61000-3-2:2006 +A1:2009 +A2:2009

En 61000-3-3:2008

En 55024:2010

Gb9254-2008, Gb17625.1-2003

Energy Use:

En50564:2011, Iec62301:2011

En 50581:2012

Supplementary Information: The product herewith complies with the requirements of the EMC Directive 2004/108/EC, the Low Voltage Directive 2006/95/EC, and the Ecodesign Directive 2009/125/EC, the RoHS Directive 2011/65/EU and carries the CE-Marking accordingly. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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Shanghai, China Nov.1, 2015 For Regulatory Topics only, contact: European Contact HP Deutschland GmbH, HQ-TRE, 71025 Boeblingen, Germany USA Contact HP Inc., 1501 Page Mill Rd., Palo Alto, CA 94304, U.S.A. 650-857-1501

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Declaration of Conformity (HP LaserJet Pro P1102w and P1109w) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: HP Inc. DoC#: BOISB-0901-06-rel.9.0 Manufacturer's Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Pro P1102w / HP LaserJet Pro P1109w Regulatory Model:2)

Boisb-0901-06

All

Sdgob-0892

Ce285A

Safety:

Iec 60950-1:2005+A1:2009 / En 60950-1:2006+A11:2009+A1:2010+A12:2011

Iec 62479:2010 / En 62479:2010

Gb4943-2011

Emc:

En 61000-3-2:2006 +A1:2009 +A2:2009

En 61000-3-3:2008

En 55024:2010

Gb9254-2008, Gb17625.1-2003

En 301 489-1 V1.9.2 / En 301 489-17 :V2.2.1

En 300 328 V1.8.1

Iec 62311 :2007 / En62311 :2008

Energy Use:

En50564:2011, Iec62301:2011

En 50581 :2012

Supplementary Information: The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC, EMC Directive 2004/108/EC, the Low Voltage Directive 2006/95/EC, the Ecodesign Directive 2009/125/EC, and the RoHS Directive 2011/65/EU; and carries the CE-Marking accordingly. 132 Appendix E Regulatory information

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This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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Regulatory statements FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ● Reorient or relocate the receiving antenna. ● Increase separation between equipment and receiver. ● Connect equipment to an outlet on a circuit different from that to which the receiver is located. ● Consult your dealer or an experienced radio/TV technician.

Note:

Can Ices-3(B)/Nmb-3(B)

Caution:

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Power cord statement (Japan) Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

Warning!

Varoitus !

Varning !

Huolto

Varo !

Varning !

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Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. 136 Appendix E Regulatory information

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GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der dargestellten Zeichen kommen. Eurasian Conformity (Belarus, Kazakhstan, Russia)

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Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation

Caution:

Caution:

Warning!

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European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries/ regions: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. Notice for use in Russia Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11 b/ g) с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При использовании внутри помещений максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более 100мВт. Mexico statement Aviso para los usuarios de México “La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada." Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora. Taiwan statement Korean statement

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Vietnam Telecom wired/wireless marking for ICTQC Type approved products 140 Appendix E Regulatory information

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Index

A

B

C

D

E

F

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Finnish laser safety statement 135 first page use different paper 20 fraud hotline 52 fraud Web site 112

G

Oe

H

I

J

K

L

M

N

O

P

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paper input tray features 3 paper input trays feeding problems, solving 83 paper jams. See jams paper output bin features 3 paper, ordering 98 part numbers print cartridges 98 pausing a print request 38 physical specifications 122 pickup roller change 57 clean 63 ports troubleshooting Macintosh 95 types included 3 power consumption 122 problem-solving 70 presets (Macintosh) 20 print cartridges part numbers 98 recycling 52 redistributing toner 53 storage 52 print density 88 print media supported 33 print quality creases 87 curl 86 dropouts 84 gray background 85 improve 84 light or faded print 84 loose toner 85 misformed characters 86 moisture on trailing edge 88 page skew 86 problem-solving 84 specifications 3 steam or vapor from the product 88 toner scatter outline 87 toner smear 85 toner specks 84 vertical lines 85 vertical repetitive defects 86 wave 86 wrinkles 87 print tasks 37 printer cleaning 63 printer information pages configuration page 48 demo page 48 supplies status page 48 printing configuration page 48 demo page 48 problem-solving 90 supplies status page 48 priority feed slot loading 35 priority, settings 11, 16 problem-solving 70 blank pages 90 direct-connect problems 91 output quality 84 pages not printing 90 pages printing slowly 90 paper handling 83 status-light patterns 72 USB cables 90 Windows issues 93 wireless problems 91 See also solving product software for Windows 9 view 4

Q

R

S

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vertical lines 85 vertical repetitive defects 86 wave 86 wireless problems 91 wrinkles 87 See also problem-solving special media guidelines 31 special paper guidelines 31 specifications device features 3 electrical and acoustic 122 environment 122 physical 122 Spool32 errors 93 status-light patterns 72 stopping a print request 38 storing print cartridges 52 product 122 supplies counterfeit 52, 112 non-HP 111 ordering 97, 98 part numbers 98 recycling 52, 125 supplies status page 48 support online 119 supported media 33

T

Tcp/Ip

U

V

W

(Msds)

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