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Common questions
Common Questions
29 totalWhat is the maximum paper capacity for each tray?
Tray 1 has a maximum capacity of 100 sheets of 75 g/m² (20 lb) paper, Tray 2 holds up to 250 sheets, and the optional Tray 3 holds up to 550 sheets of the same paper weight. (Page 14, 18, 21)
How do I replace the toner cartridge in the M402/M403?
Press the front-door-release button, open the front door, remove the used toner cartridge, install the new cartridge by aligning it with the tracks inside the printer until firmly seated, and then close the front door. (Page 29)
What should I do to avoid paper jams when loading Tray 1?
Never add or remove paper from Tray 1 during printing. Additionally, to prevent jams in Trays 2 and 3, adjust the paper guides to the correct size indentations or markings and do not overfill the tray—keep the paper stack below the tray full indicators. (Page 14, 28, 31)
What are the recommended operating temperature and humidity ranges?
The recommended operating temperature is 17.5° to 25°C (63.5° to 77°F) with relative humidity of 30% to 70%. The allowed operating range is 15° to 32.5°C (59° to 90.5°F) with 10% to 80% relative humidity. (Page 11)
How do I enable Wi-Fi Direct printing on wireless models?
On the printer control panel, press the OK button, open the Network Setup menu, select Wi-Fi Direct, then select On/Off and choose the On menu item to enable Wi-Fi Direct printing. (Page 46)
What are the system requirements for job storage?
A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB port, and if using an HP Universal Print Driver (UPD), version 5.9.0 or above is required. (Page 42)
Show 23 more questions
How do I set up automatic two-sided printing on Windows?
What toner cartridges are compatible with the M402 and M403 models?
What is the correct orientation for loading envelopes in Tray 1?
How do I access the HP Embedded Web Server to manage the printer?
What are the different models included in the HP LaserJet Pro M402 and M403 series?
Can I print envelopes on the HP LaserJet Pro M402 and M403?
Can this printer print envelopes, and if so, how?
What are the physical dimensions of this printer?
What is the operating environmental range for this printer?
What are the different models of HP LaserJet Pro printers covered in this manual?
Are there mobile printing solutions available for this printer?
What should I do if I need to replace the toner cartridge?
How do I load paper into Tray 2 and Tray 3?
How do I load paper into Tray 1?
What operating systems are supported by the HP LaserJet Pro M402/M403?
What are the power consumption and electrical specifications for this printer?
Where can I find support and drivers for my HP LaserJet Pro M402 or M403 printer?
What should I know about the toner cartridge for this printer?
Does this printer support mobile printing?
What are the printer dimensions and power consumption specifications?
How do I load paper into the different trays on this printer?
What is the operating environmental range for the HP LaserJet Pro M402 and M403?
Where can I order supplies, accessories, and parts for my printer?
Full Manual
122 pages
User Guide LaserJet Pro M402, M403 www.hp.com/support/ljM402 www.hp.com/support/ljM403
Hewlett-Packard
2 1 M402n M402d M402dn M402dw M403n M403d M403dn M403dw
HP LaserJet Pro M402, M403 User Guide
Copyright and License © 2015 Copyright HP Development Company,
L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: C5F92-90902 Edition 1, 10/2015 Trademark Credits Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholder- authorized copying only. Don't steal music. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group.
Table of contents 1 Printer overview ............................................................................................................................................ 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................ 2 Printer back view ................................................................................................................................. 3 Control panel view ............................................................................................................................... 4 Printer specifications ............................................................................................................................................. 6 Technical specifications ....................................................................................................................... 6 Supported operating systems ............................................................................................................. 7 Mobile printing solutions ..................................................................................................................... 8 Printer dimensions .............................................................................................................................. 9 Power consumption, electrical specifications, and acoustic emissions ........................................... 11 Operating environmental range ....................................................................................................... 11 Printer hardware setup and software installation .............................................................................................. 12 2 Paper trays ................................................................................................................................................. 13 Load Tray 1 ........................................................................................................................................................... 14 Introduction ....................................................................................................................................... 14 Tray 1 paper orientation ................................................................................................................... 17 Load Tray 2 ........................................................................................................................................................... 18 Introduction ....................................................................................................................................... 18 Tray 2 paper orientation ................................................................................................................... 20 Load Tray 3 ........................................................................................................................................................... 21 Introduction ....................................................................................................................................... 21 Tray 3 paper orientation ................................................................................................................... 23 Load and print envelopes .................................................................................................................................... 24 Introduction ....................................................................................................................................... 24 Print envelopes .................................................................................................................................. 24 Envelope orientation ......................................................................................................................... 24 3 Supplies, accessories, and parts ................................................................................................................... 25 Order supplies, accessories, and parts ................................................................................................................ 26
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Ordering ............................................................................................................................................. 26 Supplies and accessories .................................................................................................................. 26 Customer self-repair parts ................................................................................................................ 26 Replace the toner cartridge ................................................................................................................................. 28 Introduction ....................................................................................................................................... 28 Toner-cartridge information ............................................................................................................. 28 Remove and replace the toner cartridge .......................................................................................... 29 4 Print ........................................................................................................................................................... 33 Print tasks (Windows) .......................................................................................................................................... 34 How to print (Windows) ..................................................................................................................... 34 Automatically print on both sides (Windows) ................................................................................... 35 Manually print on both sides (Windows) ........................................................................................... 36 Print multiple pages per sheet (Windows) ........................................................................................ 36 Select the paper type (Windows) ...................................................................................................... 36 Additional print tasks ........................................................................................................................ 38 Print tasks (OS X) ................................................................................................................................................. 39 How to print (OS X) ............................................................................................................................ 39 Automatically print on both sides (OS X) .......................................................................................... 39 Manually print on both sides (OS X) .................................................................................................. 39 Print multiple pages per sheet (OS X) ............................................................................................... 40 Select the paper type (OS X) ............................................................................................................. 40 Additional print tasks ........................................................................................................................ 41 Store print jobs on the product to print later or print privately .......................................................................... 42 Introduction ....................................................................................................................................... 42 Before you begin ............................................................................................................................... 42 Set up the printer for job storage ..................................................................................................... 42 Step one: Install the USB storage device ........................................................................ 42 Step two: Update the print driver ................................................................................... 43 Create a stored job (Windows) .......................................................................................................... 43 Print a stored job ............................................................................................................................... 45 Delete a stored job ............................................................................................................................ 45 Mobile printing ..................................................................................................................................................... 46 Introduction ....................................................................................................................................... 46 Wi-Fi Direct and NFC Printing (wireless models only) ....................................................................... 46 HP ePrint via email ............................................................................................................................ 47 HP ePrint software ............................................................................................................................ 48 AirPrint ............................................................................................................................................... 48 Android embedded printing .............................................................................................................. 49 iv
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5 Manage the printer ...................................................................................................................................... 51 Change the printer connection type (Windows) .................................................................................................. 52 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................. 53 Advanced configuration with HP Utility for OS X ................................................................................................ 56 Open HP Utility .................................................................................................................................. 56 HP Utility features ............................................................................................................................. 56 Configure IP network settings ............................................................................................................................. 59 Introduction ....................................................................................................................................... 59 Printer sharing disclaimer ................................................................................................................. 59 View or change network settings ..................................................................................................... 59 Rename the printer on a network ..................................................................................................... 59 Manually configure IPv4 TCP/IP parameters from the control panel ............................................... 60 Link speed and duplex settings ........................................................................................................ 60 Printer security features ...................................................................................................................................... 62 Introduction ....................................................................................................................................... 62 Assign or change the system password using the HP Embedded Web Server ................................ 62 Lock the formatter ............................................................................................................................ 62 Energy-conservation settings ............................................................................................................................. 63 Introduction ....................................................................................................................................... 63 Print with EconoMode ....................................................................................................................... 63 Set the Sleep/Auto Off After setting ................................................................................................. 63 Set the Shut Down After delay and configure the printer to use 1 watt or less of power ............... 63 Set the Delay Shut Down setting ...................................................................................................... 64 HP Web Jetadmin ................................................................................................................................................. 65 Update the firmware ............................................................................................................................................ 66 Method one: Update the firmware using the control panel ............................................................. 66 Method two: Update the firmware using the Firmware Update Utility ............................................ 66 6 Solve problems ............................................................................................................................................ 69 Customer support ................................................................................................................................................ 70 Restore the factory-set defaults ......................................................................................................................... 71 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ......................... 72 Change the “Very Low” settings ....................................................................................................... 72 Order supplies ................................................................................................................................... 72 Printer does not pick up paper or misfeeds ........................................................................................................ 73 Introduction ....................................................................................................................................... 73 The printer does not pick up paper ................................................................................................... 73 The printer picks up multiple sheets of paper .................................................................................. 75 Clear paper jams .................................................................................................................................................. 79 Introduction ....................................................................................................................................... 79 Experiencing frequent or recurring paper jams? .............................................................................. 79
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Jam locations ..................................................................................................................................... 80 Clear paper jams in Tray 1 ................................................................................................................. 81 Clear paper jams in Tray 2 ................................................................................................................. 82 Clear paper jams in Tray 3 ................................................................................................................. 86 Clear paper jams in the fuser ............................................................................................................ 89 Clear paper jams in the output bin .................................................................................................... 93 Clear paper jams in the duplexer ...................................................................................................... 95 Improve print quality ........................................................................................................................................... 97 Introduction ....................................................................................................................................... 97 Print from a different software program .......................................................................................... 97 Check the paper-type setting for the print job ................................................................................. 97 Check the paper type setting (Windows) ........................................................................ 97 Check the paper type setting (OS X) ............................................................................... 97 Check the toner-cartridge status ...................................................................................................... 98 Clean the printer ................................................................................................................................ 99 Print a cleaning page ...................................................................................................... 99 Visually inspect the toner cartridge .................................................................................................. 99 Check paper and the printing environment ...................................................................................... 99 Step one: Use paper that meets HP specifications ........................................................ 99 Step two: Check the environment ................................................................................ 100 Step three: Set the individual tray alignment .............................................................. 100 Check the EconoMode settings ....................................................................................................... 101 Try a different print driver ............................................................................................................... 101 Solve wired network problems .......................................................................................................................... 103 Introduction ..................................................................................................................................... 103 Poor physical connection ................................................................................................................ 103 The computer is using the incorrect IP address for the printer ...................................................... 103 The computer is unable to communicate with the printer ............................................................. 103 The printer is using incorrect link and duplex settings for the network ........................................ 104 New software programs might be causing compatibility problems .............................................. 104 The computer or workstation might be set up incorrectly ............................................................. 104 The printer is disabled, or other network settings are incorrect ................................................... 104 Solve wireless network problems (wireless models only) ................................................................................ 105 Introduction ..................................................................................................................................... 105 Wireless connectivity checklist ....................................................................................................... 105 The printer does not print after the wireless configuration completes ......................................... 106 The printer does not print, and the computer has a third-party firewall installed ....................... 106 The wireless connection does not work after moving the wireless router or printer .................... 106 Cannot connect more computers to the wireless printer ............................................................... 106 The wireless printer loses communication when connected to a VPN .......................................... 107 The network does not appear in the wireless networks list .......................................................... 107 vi
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The wireless network is not functioning ........................................................................................ 107 Perform a wireless network diagnostic test ................................................................................... 107 Reduce interference on a wireless network ................................................................................... 108 Index ........................................................................................................................................................... 109
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information
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Printer views ● Printer front view ● Printer back view ● Control panel view Printer front view
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Printer back view 8 7 5 6 4 1 2 3 1 USB port (for job storage and private printing)
Note:
This port might be covered 2 USB interface port 3 Ethernet port (network models only) 4 Power connection 5 Tray 3 (optional)Note:
Tray 3 extends when legal-size or A4-size paper is loaded 6 Dust cover for Tray 2Note:
Dust cover flips up when legal-size or A4-size paper is loaded 7 Serial number and printer number label 8 Rear door (access for clearing jams)Enww
Printer views 3
Control panel view 2 3 7 1 8 9 5 6 4 1 Control panel display This screen displays menus and printer information. 2 Attention light (amber) This light blinks when the printer requires user attention. 3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print data, or when the printer is in sleep mode. 4 Left arrow button Use this button to navigate through the menus or to decrease a value that appears on the display. 5 Back arrow button Use this button for the following actions: ● Exit the control-panel menus. ● Scroll back to a previous menu in a submenu list. ● Scroll back to a previous menu item in a submenu list (without saving changes to the menu item). 6 Wireless button (wireless models only) Use this button to access the wireless menu. 7 Right arrow button Use this button to navigate through the menus or to increase a value that appears on the display. 4 Chapter 1 Printer overview
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8 OK button Press the OK button for the following actions: ● Open the control-panel menus. ● Open a submenu displayed on the control-panel display. ● Select a menu item. ● Clear some errors. ● Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display). 9 Cancel button Press this button to cancel a print job or to exit the control panel menus.
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Printer specifications
Important:
The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM402, www.hp.com/support/ljM403. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environmental range Technical specifications Model name Product number Model name Product numberM402n
C5F93A
M403nF6J41A
M402dnC5F94A
M403dnF6J43A
M402dwC5F95A
M403dwF6J44A
M402dC5F92A
M403dF6J42A
Paper handling Tray 1 (100-sheet capacity)Tray 2 (250-sheet capacity)
Tray 3 (550-sheet capacity) Optional Optional Optional Optional
Automatic duplex printing Not available Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Not available
Hi-Speed USB 2.0
Print server for wireless network connectivity Not available Not available Not available
HP near field communication (NFC) and Wi-Fi Direct for printing from mobile devices Not available Not available Not available Control-panel display and input 2-line backlit control panel Print Prints 38 pages per minute (ppm) on A4 and 40 ppm on letter-size paper
Job storage and private printing Not available 6 Chapter 1 Printer overview
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Supported operating systems The following information applies to the printer-specific Windows PCL 6 and OS X print drivers and to the in- box software installation CD. Windows: The HP Software Installer CD installs the HP PCL.6, HP PCL 6, or HP PCL-6 driver depending on the Windows operating system along with optional software when using the full software installer. Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:
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Operating system Driver installed Notes Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system as part of the full software installation. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. The HP PCL-6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions. Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system as part of the full software installation. The HP PCL-6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions. Windows Server 2008 SP2, 32-bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation.
Windows Server 2008 SP2, 64-bit The HP PCL 6 printer-specific print driver is installed for this operating system as part of the basic software installation. The HP PCL 6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions. Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 printer-specific print driver is installed for this operating system as part of the basic software installation. The HP PCL 6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions. OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, and OS X 10.10 Yosemite The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. For OS X, download the full installer from the support Web site for this printer.
Note:
For a current list of supported operating systems, go to www.hp.com/support/ljM402, www.hp.com/ support/ljM403 for HP's all-inclusive help for the printer.Note:
For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver support for this printer, go to www.hp.com/go/upd and click the Specifications tab. Mobile printing solutions The printer supports the following software for mobile printing: ● HP ePrint software 8 Chapter 1 Printer overviewEnww
Note:
The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite. ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software) ● HP All-in-One Remote app for iOS and Android devices ● Google Cloud Print ● AirPrint ● Android Printing Printer dimensions Figure 1-1 Dimensions for the M402 and M403 modelsHewlett-Packard
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Printer specifications 9
Figure 1-2 Dimensions for the optional 550-sheet tray 2 1 3 2 1 3 3 3
Tray fully closed Tray fully open
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Printer and tray fully closed Printer and tray fully open
Caution:
Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty. Operating environmental range Table 1-1 Operating environmental range Environment Recommended Allowed Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F) Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)Enww
Printer specifications 11
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 12 Chapter 1 Printer overview
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2 Paper trays ● Load Tray 1 ● Load Tray 2 ● Load Tray 3 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information
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Load Tray 1 Introduction The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.
Caution:
To avoid paper jams, never add or remove paper from Tray 1 during printing.Hewlett-Packard
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Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge leading into the printer
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Load Tray 2 Introduction The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
Caution:
Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper only from Tray 1.Note:
Do not open the tray while it is in use.Ett-Packard
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B5
A4
Note:
Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.Note:
To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.Note:
If the tray is not adjusted correctly, an error message might display during printing or the paper might jam.2
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Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge at the front of the tray 123 1 2 Letterhead or preprinted 2-sided printing Face-down Top edge at the front of the tray 123 1 2 20 Chapter 2 Paper trays
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Load Tray 3 Introduction The following information describes how to load paper in Tray 3. This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.
Caution:
Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1.Note:
Do not open the tray while it is in use.Rd
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A4
3Note:
Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.Note:
To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.Note:
If the tray is not adjusted correctly, an error message might display during printing or the paper might jam.3
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Tray 3 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge at the front of the tray 2 1 3 123 Letterhead or preprinted 2-sided printing Face-down Top edge at the front of the tray 2 1 3 123
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Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes
Note:
The name of the button varies for different software programs.Note:
To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.Hewlett-Packard
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3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information
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Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. Supplies and accessories Item Description Cartridge number Part number Supplies HP 26A Black Original LaserJet Toner Cartridge
Note:
M402 models only Standard-capacity replacement black toner cartridge26A
Cf226A
HP 28A Black Original LaserJet Toner CartridgeNote:
M403 models only Standard-capacity replacement black toner cartridge28A
Cf228A
HP 26X High Yield Black Original LaserJet Toner CartridgeNote:
M402 models only High-capacity replacement black toner cartridge26X
Cf226X
HP 28X High Yield Black Original LaserJet Toner Cartridge)Note:
M403 models only High-capacity replacement black toner cartridge28X
Cf228X
Accessories HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Not applicableRm2-5413-000Cn
Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), printer number, or printer name. 26 Chapter 3 Supplies, accessories, and partsEnww
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period. Item Description Self-replacement options Part number 250-sheet paper input tray Replacement cassette for Tray 2 Mandatory
Rm2-5392-000Cn
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) MandatoryRm2-5413-000Cn
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Replace the toner cartridge ● Introduction ● Toner-cartridge information ● Remove and replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct. Capacity Description Cartridge number Part number HP 26A Black Original LaserJet Toner Cartridge
Note:
M402 models only Standard-capacity replacement black toner cartridge26A
Cf226A
HP 28A Black Original LaserJet Toner CartridgeNote:
M403 models only Standard-capacity replacement black toner cartridge28A
Cf228A
HP 26X High Yield Black Original LaserJet Toner CartridgeNote:
M402 models only High-capacity replacement black toner cartridge26X
Cf226X
HP 28X High Yield Black Original LaserJet Toner Cartridge)Note:
M403 models only High-capacity replacement black toner cartridge28X
Cf228X
Note:
High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to www.hp.com/go/learnaboutsupplies. Do not remove the toner cartridge from its package until it is time to replace it.Caution:
To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time. The following illustration shows the toner-cartridge components. 28 Chapter 3 Supplies, accessories, and partsEnww
2 1 1 Imaging drum
Caution:
Do not touch the imaging drum. Fingerprints can cause print-quality problems. 2 Memory chipCaution:
If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.Note:
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Replace the toner cartridge 31
32 Chapter 3 Supplies, accessories, and parts
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4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the product to print later or print privately ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information
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Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows.
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The name of the button varies for different software programs.Note:
To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.Note:
For more information, click the Help (?) button in the print driver.Note:
The print driver might look different than what is shown here, but the steps are the same. 34 Chapter 4 PrintEnww
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The name of the button varies for different software programs.Note:
To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.Enww
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Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.
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The name of the button varies for different software programs.Note:
To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.Note:
The name of the button varies for different software programs.Note:
To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.Note:
The name of the button varies for different software programs.Note:
To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.Enww
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Additional print tasks Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document 38 Chapter 4 Print
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Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X.
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The name of the item varies for different software programs.Note:
This information applies to printers that include an automatic duplexer.Note:
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.Note:
The name of the item varies for different software programs.Note:
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.Note:
The name of the item varies for different software programs.Enww
Print tasks (OS X) 39
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The name of the item varies for different software programs.Note:
The name of the item varies for different software programs.Note:
This list contains the master set of options available. Some options are not available on all printers. ● Media Type: Select the option for the type of paper for the print job. ● Print Quality: Select the resolution level for the print job. ● Edge-To-Edge Printing: Select this option to print close to the paper edges. ● EconoMode: Select this option to conserve toner when printing drafts of documents.Enww
Additional print tasks Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document
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Store print jobs on the product to print later or print privately ● Introduction ● Before you begin ● Set up the printer for job storage ● Create a stored job (Windows) ● Print a stored job ● Delete a stored job Introduction This section provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. Before you begin The job storage feature has the following requirements: ● A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB. This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device from the printer disables the job storage feature. ● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above. Set up the printer for job storage Complete the following processes to enable the printer job storage feature. Step one: Install the USB storage device
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On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding. 42 Chapter 4 PrintEnww
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The print driver might look different than what is shown here, but the steps are the same.Enww
Store print jobs on the product to print later or print privately 43
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The name of the button varies for different software programs.Note:
To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.Enww
Mode Description PIN protected Job deletion Quick Copy Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. No Manually Stored Job Store a job on the printer and allow other users to print the job at any time. Yes (optional) Manually
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Store print jobs on the product to print later or print privately 45
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting. ● Wi-Fi Direct and NFC Printing (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wi-Fi Direct and NFC Printing (wireless models only) Wi-Fi Direct, and NFC (Near Field Communication) printing enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router. Wi-Fi Direct and NFC enable printing from a wireless mobile device without requiring a connection to a network or the Internet. NFC capabilities enable easy one-to-one print connection for mobile devices using device-to-device touch.
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Not all mobile operating systems are currently supported by Wi-Fi Direct and NFC. Use Wi-Fi Direct to print wirelessly from the following devices: ● Android mobile devices compatible with the Android embedded print solution For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting. NFC and Wi-Fi Direct capabilities can be enabled or disabled from the printer’s control panel. Enable or disable Wi-Fi Direct Wi-Fi Direct capabilities must be enabled first from the printer control panel.Enww
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In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. The Wi-Fi Direct Name is available by pressing the OK button, and then opening the following menus: ● Network Setup ● Wi-Fi Direct ● Wi-Fi Direct Name Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web ServerNote:
Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer. Step two: Change the Wi-Fi Direct nameNote:
The printer might require a firmware update to use this feature. To use HP ePrint, the printer must meet these requirements: ● The printer must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected:Enww
Mobile printing 47
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Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.Note:
The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.Note:
HP ePrint Software does not support USB printing. AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: ● Mail ● Photos ● Safari 48 Chapter 4 PrintEnww
● iBooks ● Select third-party applications To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting.
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Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections. Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The printer must be connected to the same network (sub-net) as the Android device. The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting.Enww
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5 Manage the printer ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information
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Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure
the printer to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the printer CD. After you select the type of connection you wish to make, the program goes directly to the portion of the printer setup procedure that needs to change. 52 Chapter 5 Manage the printer
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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print internal pages ● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available.
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HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available.Note:
The HP Embedded Web Server is not accessible beyond the network firewall. Method one: Open the HP Embedded Web Server (EWS) from the Start menuNote:
If the Web browser displays a There is a problem with this website’s security certificatemessage when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53
Tab or section Description Home tab Provides printer, status, and configuration information. ● Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable. ● Device Configuration: Shows the information found on the printer configuration page. ● Network Summary: Shows the information found on the printer network configuration
page. ● Reports: Print the configuration and supplies status pages that the printer generates. ● Job Storage Log: Shows a summary of all jobs stored in the printer memory. ● Color Usage Log: Shows a summary of color jobs that the printer has produced. (Color printers only) ● Event Log: Shows a list of all printer events and errors. System tab Provides the ability to configure the printer from your computer. ● Device Information: Provides basic printer and company information. ● Paper Setup: Change the default paper-handling settings for the printer. ● Print Quality: Change the default print-quality settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● Job Storage Setup: Configure the job storage settings for the printer. ● Print Density: Change the print density of contrasts, highlights, midtones, and shadows ● Paper Types: Configure print modes that correspond to the paper types that the printer accepts. ● System Setup: Change the system defaults for the printer. ● Supply Settings: Change the settings for Cartridge is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. ● Save and Restore: Save the current settings for the printer to a file on the computer. Use this file to load the same settings onto another printer or to restore these settings to this printer at a later time. ● Administration: Set or change the printer password. Enable or disable printer features.
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The System tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab. Print tab Provides the ability to change default print settings from your computer. ● Printing: Change the default printer print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. ● PCL5c: View and change the PCL5c settings. ● PostScript: Turn off or on the Print PS Errors feature. 54 Chapter 5 Manage the printerEnww
Tab or section Description Fax tab (Fax printers only) ● Receive Options: Configure how the printer handles incoming faxes. ● Phone Book: Add or delete entries in the fax phone book. ● Junk Fax List: Set fax numbers to block from sending faxes to the printer. ● Fax Activity Log: Review recent fax activity for the printer. Scan tab (MFP printers only) Configure the Scan to Network Folder and Scan to E-mail features. ● Network Folder Setup: Configure folders on the network to which the printer can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the printer. ● Default SMTP Configuration: Configure the SMTP Server information. ● E-mail Address Book: Add or delete entries in the email address book. ● Network Contacts Setup: Configure the printer to connect to a network address book. ● E-mail Options: Configure a default subject line and body text. Configure default scan settings for emails. Networking tab (Network-connected printers only) Provides the ability to change network settings from your computer. Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a computer. HP Web Services tab Use this tab to set up and use various Web tools with the printer.
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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 55
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility
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This option is available only after you open the View menu and select the Show Advanced Options item. Color Usage (Color printers only) Show information about color jobs that the printer has produced. 56 Chapter 5 Manage the printerEnww
Item Description File Upload Transfer files from the computer to the printer. You can upload the following types of files: ◦ HP LaserJet printer command language (.PRN) ◦ Portable document format (.PDF) ◦ Postscript (.PS) ◦ Text (.TXT) Power Management Configure the printer economy settings. Update Firmware Transfer a firmware update file to the printer.
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This option is available only after you open the View menu and select the Show Advanced Options item. HP Connected Access the HP Connected Web site. Upload Fonts Upload fonts from the computer to the printer. Message Center Display error events that have occurred with the printer. Duplex Mode Turn on the automatic two-sided printing mode. Network Settings (Network-connected printers only) Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings. Supplies Management Configure how the printer should behave when supplies are nearing the end of their estimated life. Trays Configuration Change paper size and type for each of the trays. Additional Settings Open the HP Embedded Web Server (EWS) for the printer.Note:
USB connections are not supported. Proxy Server Settings Configure a proxy server for the printer. Basic Fax Settings (MFP fax models only) Set up the fields in the fax header and configure how the printer answers incoming calls. Fax Forwarding (MFP fax models only) Set up the printer to send the incoming faxes to a different number. Fax Logs (MFP fax models only) View the logs of all faxes. Fax Speed Dials (MFP fax models only) Add fax numbers to the speed dial list. Junk Fax Blocking (MFP fax models only) Store the fax numbers you want to block.Enww
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Item Description Scan to E-mail (MFP printers only) Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to email. Scan to Network Folder (MFP printers only) Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a network folder. 58 Chapter 5 Manage the printer
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Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings.
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If the Web browser displays a There is a problem with this website’s security certificatemessage when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
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If the Web browser displays a There is a problem with this website’s security certificatemessage when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
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Completing the other fields on this page is optional.Note:
This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.Note:
The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).Note:
Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle.Enww
● Network Setup ● Link Speed
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Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the HP Embedded Web Server ● Lock the formatter Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
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If the Web browser displays a There is a problem with this website’s security certificatemessage when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
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Make note of the password and store it in a safe place. Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. 62 Chapter 5 Manage the printerEnww
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After setting ● Set the Shut Down After delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
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If this option is not available in your print driver, you can set it using the HP Embedded Web Server.Enww
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After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting:Note:
The default value is 4 hours. Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed. Complete the following procedure to change the Delay Shut Down setting:Enww
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information.
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Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware. Method one: Update the firmware using the control panel Use these steps to load the firmware from the control panel (for network-connected printers only), and/or set the printer to automatically load future firmware updates. For USB-connected printers, skip to method two.
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The printer must be connected to the internet to update the firmware via a network connection.Note:
If the LaserJet Update option is not listed, use method two.Note:
The printer automatically checks for an update, and if a newer version is detected, the update process automatically starts.Note:
This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network.Enww
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To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.Enww
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6 Solve problems ● Customer support ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems (wireless models only) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information
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Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM402, www.hp.com/support/ljM403 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.com 70 Chapter 6 Solve problems
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Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.
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Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.Enww
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A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re- establish these settings when you install a new toner cartridge.
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Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions.
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Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-1 Size markings for Tray 1 or the multipurpose tray Figure 6-2 Size markings for cassette trays 74 Chapter 6 Solve problemsEnww
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Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers. The following image shows examples of the roller location for various printers. Figure 6-4 Roller locations for Tray 1 or the multipurpose tray The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions.Enww
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Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2Enww
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Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-8 Size markings for Tray 1 or the multipurpose tray Figure 6-9 Size markings for cassette traysEnww
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Experiencing frequent or recurring paper jams? ● Jam locations ● Clear paper jams in Tray 1 ● Clear paper jams in Tray 2 ● Clear paper jams in Tray 3 ● Clear paper jams in the fuser ● Clear paper jams in the output bin ● Clear paper jams in the duplexer Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.
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● Service ● Cleaning Page c. Load plain letter or A4 paper when you are prompted, and then press the OK button. A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints.
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3 2 1 1 5 6 3 2 4 1 Output bin 2 Fuser area 3 Tray 3 (optional) 4 Tray 2 Duplexing area (remove Tray 2 for access) 5 Tray 1 6 Toner cartridge area (open the front door for access) Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have been printed. 80 Chapter 6 Solve problemsEnww
Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1.
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Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2.
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Clear paper jams in Tray 3 Use the following procedure to check for paper in all possible jam locations related to Tray 3.
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1 Clear paper jams in the fuser Use the following procedure to check for paper in all possible jam locations in the fuser area.Enww
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Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin.
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Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
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Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check the toner-cartridge status ● Clean the printer ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting (Windows)
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Clean the printer Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page.
Caution:
Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.Enww
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Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. ● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.
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Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
Note:
This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is too dark or too light.Enww
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Hp Upd Pcl 5
● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred when printing to multiple printer models from a mobile Windows computerHp Upd Pcl 6
● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 102 Chapter 6 Solve problemsEnww
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the printer ● The computer is unable to communicate with the printer ● The printer is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect
Note:
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connectionEnww
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● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working.
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Solve wireless network problems (wireless models only) ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Introduction Use the troubleshooting information to help resolve issues.
Note:
To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a configuration page from the printer control panel Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again. ● With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again. ● If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection. ● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security). ● Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). ● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point.Enww
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● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes
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the wireless setup for the printer. Perform a wireless network diagnostic test From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings.
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Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 108 Chapter 6 Solve problems
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Index
A
accessories ordering 26 part numbers 26 acoustic specifications 11 AirPrint 48 Android devices printing from 49B
bin, output locating 2 browser requirements HP embedded Web Server 53C
cartridge replacing 28 checklist wireless connectivity 105 cleaning paper path 99 control panel locating 2 customer support online 70D
defaults, restoring 71 deleting stored jobs 45 dimensions, printer 9 double-sided printing Mac 39 Windows 36 drivers, supported 7 duplex printing Mac 39 duplex printing (double-sided) settings (Windows) 35 Windows 36 duplexer clearing jams 95 locating 3 duplexing manually (Mac) 39 manually (Windows) 36E
EconoMode setting 63, 101 economy settings 63 electrical specifications 11 Embedded Web Server changing password 62 opening 62 Embedded Web Server (EWS) features 53 enabling stored jobs 42 envelopes, loading 24 Explorer, versions supported HP Embedded Web Server 53F
factory-set defaults, restoring 71 fuser clearing jams 89H
HP Customer Care 70 HP Device Toolbox, using 53 HP Embedded Web Server changing password 62 opening 62 HP Embedded Web Server (EWS) features 53 HP ePrint 47 HP ePrint software 48 HP EWS, using 53 HP Utility 56 HP Utility for Mac Bonjour 56 features 56 HP Utility, Mac 56 HP Web Jetadmin 65I
interface ports locating 3 Internet Explorer, versions supported HP Embedded Web Server 53J
jams causes of 79 duplexer 95 fuser 89 locating 80 output bin 93 Tray 1 81 Tray 2 82 Tray 3 86 Jetadmin, HP Web 65 jobs, stored creating (Windows) 43 deleting 45 enabling 42 printing 45L
labels printing (Windows) 36 loading paper in Tray 1 14 paper in Tray 2 18 paper in Tray 3 21Enww
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lock formatter 62
M
Macintosh HP Utility 56 maintenance kits part numbers 26 manual duplex Mac 39 Windows 36 memory included 6 memory chip (toner) locating 28 mobile printing Android devices 49 mobile printing solutions 6 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 40 printing (Windows) 36N
Near Field Communication printing 46 Netscape Navigator, versions supported HP embedded Web Server 53 network password, changing 62 password, setting 62 network duplex settings, changing 60 network installation 52 network link speed settings, changing 60 network port locating 3 networks HP Web Jetadmin 65 installing the printer 52 supported 6 NFC printing 46O
on/off button, locating 2 online support 70 operating systems (OS) supported 6 operating systems, supported 7 ordering supplies and accessories 26 OS (operating system) supported 6 output bin clearing jams 93 locating 2P
pages per minute 6 pages per sheet selecting (Mac) 40 selecting (Windows) 36 paper jams 79 loading in Tray 1 14 loading Tray 2 18 loading Tray 3 21 selecting 99 paper jams locating 80 Tray 1 81 Tray 2 82 Tray 3 86 paper pickup problems solving 73, 75 paper type selecting (Windows) 36 paper types selecting (Mac) 40 paper, ordering 26 part numbers accessories 26 replacement parts 26 staple cartridges 26 supplies 26 toner cartridge 26 toner cartridges 26 power consumption 11 power connection locating 3 power switch, locating 2 power-down delay setting 64 print drivers, supported 7 print on both sides Mac 39 manually, Windows 36 Windows 36 printing stored jobs 45 printing on both sides settings (Windows) 35 private printing 42R
rear door locating 3 replacement parts part numbers 26 replacing toner cartridge 28 restoring factory-set defaults 71S
settings factory-set defaults, restoring 71 shut down after delay setting 63 sleep delay disabling 63 enabling 63 software HP Utility 56 special paper printing (Windows) 36 specifications electrical and acoustic 11 staple cartridges part numbers 26 status HP Utility, Mac 56 store print jobs 42 stored jobs creating (Windows) 43 deleting 45 enabling 42 printing 45 storing jobs with Windows 43 supplies low threshold settings 72 ordering 26 part numbers 26 replacing toner cartridge 28 110 IndexEnww
status, viewing with HP Utility for Mac 56 using when low 72 supplies status checking 98 supplies status page printing 98 support online 70 system requirements HP Embedded Web Server 53
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technical support online 70 toner amount remaining 98 toner cartridge components 28 low threshold settings 72 part numbers 26 replacing 28 using when low 72 toner cartridges part numbers 26 transparencies printing (Windows) 36 Tray 1 jams 81 loading 14 loading envelopes 24 Tray 2 jams 82 loading 18 Tray 3 jams 86 loading 21 trays capacity 6 included 6 locating 2 troubleshooting jams 79 network problems 103 paper feed problems 73 wired network 103 wireless network 105 two-sided printing settings (Windows) 35U
USB port locating 3W
walk-up USB port locating 2 Web browser requirements HP Embedded Web Server 53 Web sites customer support 70 HP Web Jetadmin, downloading 65 weight, printer 9 Wi-Fi Direct Printing 46 wireless network troubleshooting 105 wireless network interference 108Enww
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