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Common Questions
29 totalWhat are the print speeds for the HP Color LaserJet Managed MFP E47528?
The printer prints up to 27 pages per minute (ppm) on A4 paper, and up to 29 ppm on letter-sized paper. These specifications apply to the E47528f model.
How do I load paper into Tray 1 (multipurpose tray)?
Instructions for loading paper to Tray 1 are provided in the Paper trays section of the manual. The tray has a 50-sheet capacity and specific paper orientation guidelines must be followed. Detailed steps and diagrams are available on page 14.
What safety precautions should I take when using this printer?
Always use a grounded electrical outlet, do not touch socket contacts, unplug the product before cleaning, do not install near water, place the printer on a stable surface, and ensure the power cord is protected where no one can trip over it. Read and understand all instructions to avoid electrical shock hazards.
What are the paper handling capabilities of the E47528f?
The E47528f includes Tray 1 with 50-sheet capacity, Tray 2 with 250-sheet capacity, optional 550-sheet accessory tray, and automatic duplex printing capability. The printer also supports a 50-page document feeder with dual-head scanning for single-pass duplex copying and scanning.
How do I access the HP Embedded Web Server (EWS) for advanced configuration?
The manual indicates that the HP Embedded Web Server (EWS) is used for advanced configuration and is available for network-connected printers only. Detailed instructions for accessing the EWS are provided in the Manage the printer section. The EWS features multiple configuration options including network settings, security settings, and energy conservation settings.
What operating systems are supported by this printer?
The printer supports Windows 7, 8.1, 10, Windows Server 2008 R2 through 2019, and macOS 10.13 High Sierra through macOS 10.15 Catalina. HP Easy Start software should be downloaded from 123.hp.com to install the print driver on macOS systems.
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What should I do if I see a 'Cartridge is low' message?
How do I reset the printer to factory settings?
What connectivity options does the E47528f support?
What should I do if the printer does not pick up paper?
How do I load paper into Tray 2?
What operating systems does the HP Color LaserJet Managed MFP E47528 support?
What are the dimensions of the HP Color LaserJet Managed MFP E47528?
Does the manual include information about warranty and safety?
Is there a shock hazard I should be aware of with this printer?
Is Tray 3 included with the printer, or is it optional?
What is the operating environment temperature range for this printer?
Can I load paper into Tray 2, and if so, how?
How can I print envelopes with this printer?
How do I load paper into Tray 1 (the multipurpose tray)?
What information is provided about power consumption for this printer?
What should I do if I encounter a potential shock hazard with this printer?
What operating systems are supported by the HP Color LaserJet Managed MFP E47528?
Is Tray 3 included with the standard printer package?
What are the dimensions and power consumption specifications for this printer?
What acoustic emission and operating environment information is available?
What is included in the HP Color LaserJet Managed MFP E47528 user guide?
Can I print envelopes with this printer?
What is the copyright and warranty information for this manual?
Full Manual
238 pages
HP Color LaserJet Managed MFP E47528 - User Guide
Summary
This guide provides configuration, use, warranty, safety and environmental information.Legal information Copyright and License © Copyright 2021 HP Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 3, 5/2021 Trademark Credits Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. macOS is a trademark of Apple Inc., registered in the U.S. and other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. Google™ is a trademark of Google Inc. Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group.
Table of contents 1 Printer overview.....................................................................................................................................................................................................................................1 Warning icons...................................................................................................................................................................................................................................1 Potential shock hazard ............................................................................................................................................................................................................. 2 Printer views..................................................................................................................................................................................................................................... 2 Printer front view................................................................................................................................................................................................................ 2 Printer back view................................................................................................................................................................................................................3 Control-panel view............................................................................................................................................................................................................4 Printer specifications.................................................................................................................................................................................................................7 Technical specifications................................................................................................................................................................................................7 Supported operating systems.................................................................................................................................................................................8 Printer dimensions..........................................................................................................................................................................................................10 Power consumption........................................................................................................................................................................................................11 Electrical specifications.............................................................................................................................................................................................12 Acoustic emissions........................................................................................................................................................................................................12 Operating-environment range...............................................................................................................................................................................12 Printer hardware setup and software installation..............................................................................................................................................13 2 Paper trays.............................................................................................................................................................................................................................................14 Load paper to Tray 1 (multipurpose tray)....................................................................................................................................................................14 Load Paper Tray 1 (multipurpose tray)...............................................................................................................................................................14 Tray 1 paper orientation...............................................................................................................................................................................................16 Load paper to Tray 2...................................................................................................................................................................................................................17 Load paper Tray 2 .............................................................................................................................................................................................................17 Tray 2 paper orientation.............................................................................................................................................................................................20 Use alternative letterhead mode.........................................................................................................................................................................21 Load paper to Tray 3 (optional accessory)...............................................................................................................................................................21 Load paper Tray 3............................................................................................................................................................................................................21 Tray 3 paper orientation.............................................................................................................................................................................................23 Use alternative letterhead mode........................................................................................................................................................................25 Load and print envelopes.....................................................................................................................................................................................................25 Print envelopes.................................................................................................................................................................................................................25 Envelope orientation....................................................................................................................................................................................................25 Load and print labels...............................................................................................................................................................................................................26 Manually feed labels.....................................................................................................................................................................................................26 Label orientation ..............................................................................................................................................................................................................27 3 Supplies, accessories, and parts.........................................................................................................................................................................................29 Order supplies, accessories, and parts....................................................................................................................................................................29 Ordering.................................................................................................................................................................................................................................29 Replace the toner cartridges............................................................................................................................................................................................29 iii
Toner cartridge information....................................................................................................................................................................................29 Remove and replace the toner cartridges...................................................................................................................................................30 4 Print............................................................................................................................................................................................................................................................35 Print tasks (Windows)..............................................................................................................................................................................................................35 How to print (Windows)...............................................................................................................................................................................................35 Automatically print on both sides (Windows).............................................................................................................................................36 Manually print on both sides (Windows) .......................................................................................................................................................36 Print multiple pages per sheet (Windows).....................................................................................................................................................37 Select the paper type (Windows).........................................................................................................................................................................37 Additional print tasks...................................................................................................................................................................................................38 Print tasks (macOS)..................................................................................................................................................................................................................38 How to print (macOS)...................................................................................................................................................................................................38 Automatically print on both sides (macOS).................................................................................................................................................39 Manually print on both sides (macOS)............................................................................................................................................................39 Print multiple pages per sheet (macOS)........................................................................................................................................................40 Select the paper type (macOS)............................................................................................................................................................................40 Additional print tasks...................................................................................................................................................................................................40 Store print jobs on the printer to print later or print privately ....................................................................................................................41 Introduction..........................................................................................................................................................................................................................41 Create a stored job (Windows)...............................................................................................................................................................................41 Create a stored job (macOS)..................................................................................................................................................................................42 Print a stored job.............................................................................................................................................................................................................43 Delete a stored job.........................................................................................................................................................................................................43 Information sent to printer for Job Accounting purposes...............................................................................................................44 Mobile printing .............................................................................................................................................................................................................................44 Introduction.........................................................................................................................................................................................................................44 Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing..........................................................................................................................................44 HP ePrint via email.........................................................................................................................................................................................................45 AirPrint....................................................................................................................................................................................................................................46 Android embedded printing....................................................................................................................................................................................46 Print from a USB flash drive...............................................................................................................................................................................................46 Enable the USB port for printing...........................................................................................................................................................................47 Print USB documents ..................................................................................................................................................................................................48 Print using high-speed USB 2.0 port (wired)...........................................................................................................................................................48 Method one: Enable the high-speed USB 2.0 port from the printer control panel menus.........................................48 Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network- connected printers only) ...........................................................................................................................................................................................48 5 Copy...........................................................................................................................................................................................................................................................50 Make a copy...................................................................................................................................................................................................................................50 Copy on both sides (duplex)...............................................................................................................................................................................................52 Additional copy tasks..............................................................................................................................................................................................................54 6 Scan...........................................................................................................................................................................................................................................................55 Set up Scan to Email................................................................................................................................................................................................................55 Introduction.........................................................................................................................................................................................................................55 iv
Before you begin .............................................................................................................................................................................................................55 Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................56 Step two: Configure the Network Identification settings...................................................................................................................57 Step three: Configure the Send to Email feature .....................................................................................................................................57 Step four: Configure the Quick Sets (optional)..........................................................................................................................................67 Step five: Set up Send to Email to use Office 365 Outlook (optional).......................................................................................67 Set up Scan to Network Folder.........................................................................................................................................................................................70 Introduction..........................................................................................................................................................................................................................70 Before you begin ..............................................................................................................................................................................................................70 Step one: Access the HP Embedded Web Server (EWS)....................................................................................................................70 Step two: Set up Scan to Network Folder.......................................................................................................................................................71 Set up Scan to SharePoint..................................................................................................................................................................................................80 Introduction.........................................................................................................................................................................................................................80 Before you begin .............................................................................................................................................................................................................80 Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................80 Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set........................................................81 Scan a file directly to a SharePoint site..........................................................................................................................................................83 Quick Set scan settings and options for Scan to SharePoint .......................................................................................................84 Set up Scan to USB Drive ....................................................................................................................................................................................................85 Introduction.........................................................................................................................................................................................................................86 Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................86 Step two: Enable Scan to USB Drive.................................................................................................................................................................86 Step three: Configure the Quick Sets (optional).......................................................................................................................................87 Default scan settings for Scan to USB Drive setup..............................................................................................................................88 Default file settings for Save to USB setup.................................................................................................................................................88 Scan to email ................................................................................................................................................................................................................................89 Introduction.........................................................................................................................................................................................................................89 Scan to email.....................................................................................................................................................................................................................89 Scan to job storage..................................................................................................................................................................................................................92 Introduction.........................................................................................................................................................................................................................92 Scan to job storage on the printer .....................................................................................................................................................................92 Print from job storage on the printer................................................................................................................................................................94 Scan to network folder...........................................................................................................................................................................................................94 Introduction.........................................................................................................................................................................................................................94 Scan to network folder ...............................................................................................................................................................................................94 Scan to SharePoint...................................................................................................................................................................................................................96 Introduction..........................................................................................................................................................................................................................97 Scan to SharePoint.........................................................................................................................................................................................................97 Scan to USB drive......................................................................................................................................................................................................................98 Introduction.........................................................................................................................................................................................................................99 Scan to USB drive...........................................................................................................................................................................................................99 Use HP JetAdvantage business solutions............................................................................................................................................................100 Additional scan tasks.............................................................................................................................................................................................................101 7 Fax.............................................................................................................................................................................................................................................................102 Set up fax.......................................................................................................................................................................................................................................102 v
Introduction.......................................................................................................................................................................................................................102 Set up fax by using the printer control panel............................................................................................................................................102 Change fax configurations...............................................................................................................................................................................................103 Fax dialing settings......................................................................................................................................................................................................103 General fax send settings......................................................................................................................................................................................104 Fax receive settings....................................................................................................................................................................................................105 Send a fax......................................................................................................................................................................................................................................106 Create a fax printing schedule.......................................................................................................................................................................................108 Block incoming faxes............................................................................................................................................................................................................109 Create a list of blocked fax numbers..............................................................................................................................................................109 Delete numbers from the list of blocked fax numbers......................................................................................................................109 Additional fax tasks................................................................................................................................................................................................................109 8 Manage the printer.........................................................................................................................................................................................................................111 Advanced configuration with the HP Embedded Web Server (EWS)...................................................................................................111 Introduction.........................................................................................................................................................................................................................111 How to access the HP Embedded Web Server (EWS)........................................................................................................................112 HP Embedded Web Server features................................................................................................................................................................112 Configure IP network settings.........................................................................................................................................................................................121 Printer sharing disclaimer.......................................................................................................................................................................................121 View or change network settings......................................................................................................................................................................121 Rename the printer on a network......................................................................................................................................................................121 Manually configure IPv4 TCP/IP parameters from the control panel......................................................................................122 Manually configure IPv6 TCP/IP parameters from the control panel......................................................................................122 Link speed and duplex settings..........................................................................................................................................................................123 Printer security features .....................................................................................................................................................................................................124 Introduction........................................................................................................................................................................................................................124 Security statements....................................................................................................................................................................................................124 Assign an administrator password ..................................................................................................................................................................124 IP Security..........................................................................................................................................................................................................................125 Encryption support: HP High Performance Secure Hard Disks.................................................................................................125 Lock the formatter.......................................................................................................................................................................................................125 Energy-conservation settings........................................................................................................................................................................................125 Set the sleep timer and configure the printer to use 1 watt or less of power...................................................................126 Set the sleep schedule.............................................................................................................................................................................................126 Set the idle settings.....................................................................................................................................................................................................127 HP Web Jetadmin......................................................................................................................................................................................................................127 Software and firmware updates....................................................................................................................................................................................127 9 Solve problems................................................................................................................................................................................................................................128 Control panel help system.................................................................................................................................................................................................128 Reset factory settings..........................................................................................................................................................................................................128 Introduction.......................................................................................................................................................................................................................129 Method one: Reset factory settings from the printer control panel........................................................................................129 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only).....................................................................................................................................................................................................................129 vi
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS..................129 Printer does not pick up paper or misfeeds.........................................................................................................................................................130 Introduction.......................................................................................................................................................................................................................130 The printer does not pick up paper..................................................................................................................................................................130 The printer picks up multiple sheets of paper.........................................................................................................................................133 The document feeder jams, skews, or picks up multiple sheets of paper..........................................................................136 Clear paper jams......................................................................................................................................................................................................................136 Paper jam locations....................................................................................................................................................................................................136 Auto-navigation for clearing paper jams.....................................................................................................................................................137 Experiencing frequent or recurring paper jams?...................................................................................................................................137 31.13 jam error in the document feeder.........................................................................................................................................................138 13.B2.D1 jam error in tray 1......................................................................................................................................................................................142 13.B2.D2 jam error in tray 2.....................................................................................................................................................................................144 13.A3 jam error in tray 3.............................................................................................................................................................................................147 13.B2 jam error in rear door...................................................................................................................................................................................150 13.B4, 13.B5 jam error in fuser input.................................................................................................................................................................153 13.B9 jam error in fuser output............................................................................................................................................................................155 13.D1, 13.D3 jam error in the duplexer ..............................................................................................................................................................157 13.E1 jam error in the output bin..........................................................................................................................................................................159 Resolving color print quality problems ....................................................................................................................................................................159 Introduction.......................................................................................................................................................................................................................159 Troubleshoot print quality.......................................................................................................................................................................................160 Improve copy image quality ..............................................................................................................................................................................................172 Check the scanner glass for dirt and smudges......................................................................................................................................173 Calibrate the scanner.................................................................................................................................................................................................174 Check the paper settings........................................................................................................................................................................................175 Check the image-adjustment settings..........................................................................................................................................................175 Optimize copy quality for text or pictures....................................................................................................................................................176 Edge-to-edge copying................................................................................................................................................................................................176 Improve scan image quality..............................................................................................................................................................................................176 Check the scanner glass for dirt and smudges......................................................................................................................................176 Check the resolution settings..............................................................................................................................................................................178 Check the color settings......................................................................................................................................................................................... 179 Check the image-adjustment settings......................................................................................................................................................... 179 Optimize scan quality for text or pictures...................................................................................................................................................180 Check the output-quality settings....................................................................................................................................................................180 Improve fax image quality...................................................................................................................................................................................................181 Check the scanner glass for dirt and smudges......................................................................................................................................181 Check the send-fax resolution settings.......................................................................................................................................................183 Check the image-adjustment settings.........................................................................................................................................................183 Optimize fax quality for text or pictures.......................................................................................................................................................183 Check the error-correction setting..................................................................................................................................................................184 Check the fit-to-page setting...............................................................................................................................................................................184 Send to a different fax machine.........................................................................................................................................................................184 Check the sender's fax machine.......................................................................................................................................................................185 Solve wired network problems.......................................................................................................................................................................................185 vii
Solve wireless network problems................................................................................................................................................................................185 Solve fax problems.................................................................................................................................................................................................................185 Checklist for solving fax problems ..................................................................................................................................................................185 General fax problems.................................................................................................................................................................................................187 Appendix A Service and support ...........................................................................................................................................................................................189 HP limited warranty statement......................................................................................................................................................................................189 UK, Ireland, and Malta ................................................................................................................................................................................................190 Austria, Belgium, Germany, and Luxemburg..............................................................................................................................................191 Belgium, France, and Luxemburg.......................................................................................................................................................................191 Italy..........................................................................................................................................................................................................................................192 Spain......................................................................................................................................................................................................................................193 Denmark..............................................................................................................................................................................................................................193 Norway.................................................................................................................................................................................................................................193 Sweden ................................................................................................................................................................................................................................194 Portugal................................................................................................................................................................................................................................194 Greece and Cyprus.....................................................................................................................................................................................................194 Hungary...............................................................................................................................................................................................................................195 Czech Republic...............................................................................................................................................................................................................195 Slovakia................................................................................................................................................................................................................................195 Poland ...................................................................................................................................................................................................................................196 Bulgaria................................................................................................................................................................................................................................196 Romania...............................................................................................................................................................................................................................196 Belgium and the Netherlands...............................................................................................................................................................................197 Finland ...................................................................................................................................................................................................................................197 Slovenia ................................................................................................................................................................................................................................197 Croatia..................................................................................................................................................................................................................................198 Latvia .....................................................................................................................................................................................................................................198 Lithuania..............................................................................................................................................................................................................................198 Estonia..................................................................................................................................................................................................................................198 HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement.............................................199 Long life consumable and maintenance kit limited warranty statement........................................................................................199 HP policy on non-HP supplies.........................................................................................................................................................................................200 HP anticounterfeit Web site............................................................................................................................................................................................200 Data stored on the toner cartridge............................................................................................................................................................................200 End User License Agreement.........................................................................................................................................................................................201 Customer self-repair warranty service..................................................................................................................................................................205 Customer support..................................................................................................................................................................................................................205 Appendix B Environmental product stewardship program..................................................................................................................................207 Protecting the environment..............................................................................................................................................................................................207 Ozone production....................................................................................................................................................................................................................207 Power consumption...............................................................................................................................................................................................................207 Toner consumption.................................................................................................................................................................................................................207 Paper use......................................................................................................................................................................................................................................208 viii
Plastics...........................................................................................................................................................................................................................................208 HP LaserJet print supplies...............................................................................................................................................................................................208 Paper................................................................................................................................................................................................................................................208 Material restrictions.............................................................................................................................................................................................................208 Battery information...............................................................................................................................................................................................................208 Disposal of waste equipment by users (EU, UK, and India).......................................................................................................................209 Electronic hardware recycling.......................................................................................................................................................................................209 Brazil hardware recycling information ....................................................................................................................................................................209 Chemical substances...........................................................................................................................................................................................................210 Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements.....................................................................................................................................................................................................210 SEPA Ecolabel User Information (China).................................................................................................................................................................210 The regulation of the implementation on China energy label for printer, fax, and copier...................................................210 Restriction on Hazardous Substances statement (India)...........................................................................................................................211 WEEE (Turkey)...............................................................................................................................................................................................................................211 Substances Table (China)..................................................................................................................................................................................................212 Material Safety Data Sheet (MSDS)...........................................................................................................................................................................212 EPEAT...............................................................................................................................................................................................................................................213 Substances Table (Taiwan)................................................................................................................................................................................................213 For more information............................................................................................................................................................................................................213 Appendix C Regulatory information.....................................................................................................................................................................................215 Regulatory statements........................................................................................................................................................................................................215 Regulatory model identification numbers..................................................................................................................................................215 European Union & United Kingdom Regulatory Notice.....................................................................................................................215 FCC regulations.............................................................................................................................................................................................................216 Canada - Industry Canada ICES-003 Compliance Statement ...................................................................................................216 VCCI statement (Japan)...........................................................................................................................................................................................216 EMC statement (Korea) ............................................................................................................................................................................................216 EMC statement (China).............................................................................................................................................................................................216 Power cord instructions...........................................................................................................................................................................................216 Power cord statement (Japan).............................................................................................................................................................................217 Laser safety.......................................................................................................................................................................................................................217 Laser statement for Finland...................................................................................................................................................................................217 Nordic Statements (Denmark, Finland, Norway, Sweden)..............................................................................................................218 GS statement (Germany)........................................................................................................................................................................................218 Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)........................................................................219 EMI statement (Taiwan).............................................................................................................................................................................................219 Product stability............................................................................................................................................................................................................220 Telecom (fax) statements..................................................................................................................................................................................................220 Fax Cord Statement...................................................................................................................................................................................................220 Europe Statement for Telecom Operation................................................................................................................................................220 Declaração para a ANATEL do Brasil...........................................................................................................................................................220 ix
New Zealand Telecom Statements.................................................................................................................................................................220 Additional FCC statement for telecom products (US).......................................................................................................................221 Telephone Consumer Protection Act (US)..................................................................................................................................................221 Industry Canada CS-03 requirements .........................................................................................................................................................221 Japan Telecom Mark.................................................................................................................................................................................................223 Belarus................................................................................................................................................................................................................................223 Index..............................................................................................................................................................................................................................................................224 x
Printer overview 1 Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Warning icons Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions. Figure 1-1 Caution: Electric shock Figure 1-2 Caution: Hot surface Figure 1-3 Caution: Keep body parts away from moving parts Figure 1-4 Caution: Sharp edge in close proximity Figure 1-5 Warning Printer overview 1
Potential shock hazard Review this important safety information. ● Read and understand these safety statements to avoid an electrical shock hazard. ● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. ● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately. ● Unplug this product from wall outlets before cleaning. ● Do not install or use this product near water or when you are wet. ● Install the product securely on a stable surface. ● Install the product in a protected location where no one can step on or trip over the power cord. Printer views Identify certain parts of the printer and the control panel. Printer front view Identify the parts on the front of the printer. 2 Chapter 1 Printer overview
Figure 1-6 Printer front view 8 7 6 5 11 1 3 4 2 9 10 Number Description 1 Document feeder 2 Regulatory label (inside the front door) 3 Tray 2 4 Tray 1 5 Power on/off button 6 Front door (provides toner cartridge access) 7 Output bin extension 8 Output bin 9 Easy-access USB port (for printing and scanning without a computer) 10 Touchscreen control panel (tilts up for easier viewing) 11 Scanner Printer back view Identify the parts on the back of the printer. Printer back view 3
Figure 1-7 Printer rear view 7 1 3 5 4 6 2 Number Description 1 Front door release button 2 Fax ports 3 USB port for job storage or connecting accessories 4 USB port for direct connection to a computer 5 Ethernet port 6 Power connection 7 Rear door (provides access for clearing jams) Control-panel view Use the touchscreen control panel to obtain printer and job status information, and to configure the printer.
Note:
Tilt the control panel for easier viewing.Note:
The features that appear on the Home screen can vary, depending on the printer configuration. 4 Chapter 1 Printer overviewFigure 1-8 Printer control panel ? i Reset Sign In Copy Scan Print 4 2 3 1 8 5 6 7 Number Item Description 1 Reset button Select the Reset button to clear changes, release the printer from a paused state, display hidden errors, and restore the default settings (including the language and keyboard layout). 2 Sign In or Sign Out button Select the Sign In button to open the Sign In screen. Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings.
Note:
This button displays only if the administrator has configured the printer to require permission for access to features. 3 Information button Select the Information button to access a screen that provides access to several types of printer information. Select the buttons at the bottom of the screen for the following information: ● Display Language: Change the language setting for the current user session. ● Sleep Mode: Place the printer into sleep mode. ● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device with Wi-Fi. (Wireless features available with optional wireless accessories installed.) ● Wireless: View or change wireless connection settings. (Wireless features available with optional wireless accessories installed.) ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). Control-panel view 5Number Item Description 4 Help button Select the Help button to open the embedded help system. The system provides a list of help topics or information about a topic when using the Home screen, an app, an option, or a feature. 5 Copy button Touch the Copy button to start a copy job. 6 Number of copies field Touch the field to adjust the number of copies to be printed. 7 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.
Note:
The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear. 8 Home-screen page indicator Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages. How to use the touchscreen control panel Perform the following actions to use the printer touchscreen control panel. Table 1-1 Touchscreen control panel actions Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Settings icon to open the Settings app. Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Swipe until the Settings app displays. 6 Chapter 1 Printer overviewTable 1-1 Touchscreen control panel actions (continued) Action Description Example Scroll Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling. Scroll through the Settings app. Printer specifications Determine the specifications for your printer model. Technical specifications Review the technical specifications for the printer. Product numbers for each model ● E47528f - #3QA75A Table 1-2 Paper handling specifications Paper handling features E47528f Tray 1 (50-sheet capacity) Tray 2 (250-sheet capacity) Optional 550-sheet accessory tray Optional Automatic duplex printing Table 1-3 Connectivity specifications Connectivity features E47528f 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0 Walk-up USB port HP Jetdirect LAN accessory Optional HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and proximity badge reading Optional Printer specifications 7
Table 1-4 Print specifications Print features E47528f Prints up to 27 pages per minute (ppm) on A4, and up to 29 ppm on letter-sized paper. Job storage and private printing Table 1-5 Copy and scan specifications Copy and scan features E47528f Copy speed color single-sided: 27 cpm A4, 28 cpm letter Copy speed color duplex: 24 cpm A4, 25 cpm letter Scan speed single-sided A4: Up to 29 ppm/46 ipm (Black & White), up to 20 ppm/35 ipm (Color) Scan speed single-sided Letter: Up to 31 ppm/49 ipm (Black & White), up to 21 ppm/37 ipm (Color)
Note:
Copy and scan speeds are subject to change. 50-page document feeder with dual-head scanning for single-pass duplex copying and scanning Scan to E-mail, Scan to USB, and Scan to Network Folder options Table 1-6 Other specifications Other features E47528f 2 GB base memory 16 GB embedded Multi-Media Controller (eMMC) Color touchscreen control panel Fax features HP Trusted Platform Module for encrypting all data that passes through the printer HP Accessibility Kit Optional HP Accessibility Assistant Optional HP USB Universal Card Reader Optional HP LEGIC Card Reader Optional Supported operating systems Use the following information to ensure printer compatibility with your computer operating system. Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting. UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts. The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for macOS, and to the software installer. 8 Chapter 1 Printer overviewWindows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer- support website for this printer: http://www.hp.com/support/colorljE47528MFP to download the print driver or the software installer to install the HP print driver. macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
Note:
Supported operating systems can change.Note:
For a current list of supported operating systems and HP’s all-inclusive help for the printer, go to http://www.hp.com/support/colorljE47528MFP.Note:
For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click Specifications. Supported operating systems 9Table 1-8 Minimum system requirements Windows macOS ● Internet connection ● Dedicated USB 1.1 or 2.0 connection or a network connection ● 2 GB of available hard-disk space ● 1 GB RAM (32-bit) or 2 GB RAM (64-bit) ● Internet connection ● Dedicated USB 1.1 or 2.0 connection or a network connection ● 1.5 GB of available hard-disk space
Note:
The Windows software installer installs the HP Smart Device Agent Base service. The file size is less than 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from www.hp.com for the printer and installed through the Add Printer wizard do not install this service. To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/Remove Programs or Uninstall a Program to remove the service. The file name is HPSmartDeviceAgentBase. Printer dimensions Make sure your printer environment is large enough to accommodate the printer. Figure 1-9 Dimensions for the E47528f model 1 1 2 2 3 3 Table 1-9 Dimensions for the E47528f model Measurement Printer fully closed Printer fully openedTable 1-9 Dimensions for the E47528f model (continued) Measurement Printer fully closed Printer fully opened Weight (with cartridges) 23.3 kg (51.37 lb) 23.3 kg (51.37 lb) Table 1-10 Dimensions for the optional 550-sheet tray Measurement Tray fully closed Tray fully opened
Table 1-12 Power consumption (average, in watts) Printing Ready Sleep Auto-Off/Manual- On Manual Off
581 W
21.9 W
1.0 W
0.08 W
0.08 W
Electrical specifications Review the electrical specifications for the printer.Note:
Power requirements are based on the country/region where the printer is sold. The values in the following table are subject to change.Caution:
Do not convert operating voltages. This can damage the printer and void the printer warranty. Table 1-13 Recommended voltage Specification 110-volt models 220-volt models Power requirements (Volts)1 110 to 127 volts (± 10%) 60 Hz (± 3 Hz) 220 to 240 volts (± 10%) 50/60 Hz (± 3 Hz) 1 Power reported is highest value measured for all printer models using standard voltages. Acoustic emissions Review the acoustic emissions, including sound power level and sound pressure level. Table 1-14 Sound power level Acoustics: Sound power level (pages per minute (ppm)) Declared per ISO 9296 Printing (27 ppm) LwAD = 6.1 Bels(A) Scanning LwAD = 6.0 Bels(A) Ready LwAD = 3.6 Bels(A) Table 1-15 Sound pressure level Acoustics: Sound pressure level (pages per minute (ppm)) Declared per ISO 9296 Printing (27 ppm) LpAm = 49 dB(A) Scanning LpAm = 46 dB(A) Ready LpAm = 20 dB(A) Operating-environment range In order to operate properly, the printer must be in an environment that meets certain specifications. 12 Chapter 1 Printer overviewTable 1-16 Operating-environment specifications Environment Recommended Storage Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F) Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to http://www.hp.com/support/colorljE47528MFP for HP's all-inclusive help for the printer, which includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ● Find instructions about how to use the Microsoft Add Printer tool Printer hardware setup and software installation 13
Paper trays 2 Discover how to load and use the paper trays, including how to load special items such as envelopes and labels. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Use caution when loading the paper trays.
Caution:
Do not extend more than one paper tray at a time. Do not use paper tray as a step. All trays must be closed while relocating/moving product. Keep hands out of paper trays or drawers when closing. If the printer has a keyboard, close keyboard tray when not in use. Load paper to Tray 1 (multipurpose tray) The following information describes how to load paper into Tray 1. Load Paper Tray 1 (multipurpose tray) Follow these steps to load paper in Tray 1. This tray holds up to 50 sheets of 75 g/m2 (20 lb) paper.Caution:
To avoid jams, never add or remove paper from Tray 1 during printing. 14 Chapter 2 Paper traysTable 2-1 Tray 1 paper orientation (continued) Paper type Output How to load paper Letterhead or preprinted 2-sided printing Face-down Top edge away from the printer 123 Pre-punched 1-sided or 2-sided printing Face-up Holes toward the left side of the printer 123 Load paper to Tray 2 Review the following information about loading paper to Tray 2. Load paper Tray 2 Follow these steps to load paper in Tray 2. This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
Note:
The tray paper guides might be locked before use and might not be adjustable. Load paper to Tray 2 17Note:
When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately (2 in)51 mm. 18 Chapter 2 Paper traysNote:
To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.Note:
When loaded with legal-size paper, Tray 2 does not close all of the way.Table 2-2 Tray 2 paper orientation (continued) Paper type Output How to load paper Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the printer 123 Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. Enable Alternative Letterhead Mode by using the printer control-panel menus Use the Settings menu to set the Alternative Letterhead Mode setting.
Caution:
Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. Use alternative letterhead mode 21Note:
To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.Table 2-3 Tray 3 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge toward the printer. 123 Letterhead or preprinted 2-sided printing Face-down Top edge away from the printer Prepunched 1-sided printing or 2-sided printing Face-up Holes on left side of the printer 123 24 Chapter 2 Paper trays
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. Enable Alternative Letterhead Mode by using the printer control-panel menus Use the Settings menu to set the Alternative Letterhead Mode setting.
Note:
The name of the button varies for different software programs.Table 2-4 Envelope orientation Tray How to load Tray 1 Face-up Short, postage-end leading into the printer Tray 2 Face-up Short, postage-end leading into the printer Load and print labels To print on sheets of labels, use Tray 1 or Tray 2. Manually feed labels Use the manual feed mode to print sheets of labels.
Note:
The name of the button varies for different software programs.Note:
To access these features from a Windows 8.1 Start screen app, select Devices, select Print, and then select the printer.Note:
To access these features from Windows 10, select Print, and then select the printer.Note:
When using manual feed, the printer prints from the lowest-numbered tray that is configured for the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but Tray 2 is not configured for labels, the printer will print from Tray 3.Table 2-5 How to load labels (continued) Tray How to load labels Tray 2 Load sheets of labels face-up with the top of the sheet at the back of the tray. 28 Chapter 2 Paper trays
Supplies, accessories, and parts 3 Order supplies or accessories, replace the toner cartridges, or remove and replace another part. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Order supplies, accessories, and parts Find out how to obtain replacement supplies, accessories, and parts for the printer. Ordering Contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer. Replace the toner cartridges Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems. Toner cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To acquire cartridges, contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer. The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Supplies, accessories, and parts 29
Do not remove the toner cartridge from its package until it is time to replace it.
Caution:
To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.Caution:
Do not touch the developer roller. Fingerprints on the developer roller can cause print- quality problems. The following illustration shows the toner-cartridge components. Figure 3-1 Toner cartridge components 2 1 33 2 11 Number Description 1 Imaging drum 2 Handle 3 Memory chipCaution:
If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.Note:
Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridges Follow these steps to replace the toner cartridge. 30 Chapter 3 Supplies, accessories, and partsPrint 4 Print using the software, or print from a mobile device or USB flash drive. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Print tasks (Windows) Learn about common printing tasks for Windows users. How to print (Windows) Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for Windows.
Note:
The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.Note:
For more information, click the Help (?) button in the print driver. Print 35Note:
The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.Note:
The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. 36 Chapter 4 PrintFor the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
Note:
The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.Note:
The name of the button varies for different software programs. Print multiple pages per sheet (Windows) 37In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
Note:
The name of the item varies for different software programs.Note:
This information applies to printers that include an automatic duplexer.Note:
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint®.Note:
The name of the item varies for different software programs.Note:
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.Note:
The name of the item varies for different software programs.Note:
The name of the item varies for different software programs.Note:
The name of the item varies for different software programs.Note:
This list contains the master set of options available. Some options are not available on all printers. ● Media Type: Select the option for the type of paper for the print job. ● Print Quality or Quality: Select the resolution level for the print job. ● Edge-To-Edge Printing: Select this option to print close to the paper edges.Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time. Introduction The following information provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a later time or printed privately. Create a stored job (Windows) Store jobs on the USB flash drive for private or delayed printing.
Note:
The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. ● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.
Note:
If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu.Note:
macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the options below the Mode drop-down list to set up the saved job. 42 Chapter 4 PrintSelect which option to use if another stored job already has that name. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one.
Note:
In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the Information icon , and then selecting the Wi-Fi Direct icon . Complete the following procedure to change the printer Wi-Fi Direct name:Note:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.Note:
Enabling Web Services might take several minutes.Note:
Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections. Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The print solution is built into many versions of the operating system.Note:
If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. Print from a USB flash drive This printer features easy-access USB printing to print files without a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: 46 Chapter 4 Print● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port: Method one: Enable the USB port from the printer control panel Use the printer control panel to enable the USB port for printing.
Note:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.Print USB documents Print documents from a USB flash drive.
Note:
The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it.Note:
The document might be in a folder. Open folders as necessary.Note:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.Copy 5 Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the web. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make a copy Copy a document or picture from the scanner glass or automatic document feeder.
Note:
After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 50 Chapter 5 CopyNote:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Copy on both sides (duplex) Copy or print on both sides of the paper.
Note:
After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 52 Chapter 5 CopyNote:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Additional copy tasks Locate information on the Web for performing common copy tasks. Go to http://www.hp.com/support/colorljE47528MFP. Instructions are available for copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● Copy or scan both sides of an identification card ● Copy or scan a document into a booklet format 54 Chapter 5 Copy
Scan 6 Scan using the software, or scan directly to email, a USB flash drive, a network folder, or another destination. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Set up Scan to Email The printer has a feature that enables it to scan a document and send it to one or more email addresses. Introduction To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard for basic and Email Setup for advanced. Use the following information to set up the Scan to Email feature. Before you begin To set up the Scan to Email feature, the printer must have an active network connection. Administrators need the following information before beginning the configuration process. ● Administrative access to the printer ● DNS suffix (e.g., companyname.com) Scan 55
● SMTP server (e.g., smtp.mycompany.com)
Note:
If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example, use terms like "Gmail smtp server name" or "Yahoo smtp server name" to search. ● SMTP server authentication requirements for outgoing email messages, including the user name and password used for authentication, if applicable.Note:
Consult your email service provider's documentation for information on digital sending limits for your email account. Some providers may temporarily lock your account if you exceed your sending limit. Step one: Access the HP Embedded Web Server (EWS) Open the EWS to start the setup process.Note:
The figure in this topic shows an EWS screen for a color printer. However, the procedure below is valid for both color and mono printers.Note:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 56 Chapter 6 ScanStep two: Configure the Network Identification settings Configure advanced setting for network identification.
Note:
Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator.Note:
For configuring the network settings for use with Office 365, Step five: Set up Send to Email to use Office 365 Outlook (optional) on page 67Note:
If the Domain Name suffix is not set up, use the IP address.Method one: Basic configuration using the Email Setup Wizard Perform basic configuration using the Email Setup Wizard. This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration.
Note:
If a message displays indicating that the Scan to Email feature is disabled, click Continue to proceed with the configuration and enable the Scan to Email feature upon completion.-Or-
– Server requires authentication: From the drop-down list, select an authentication option: ○ Select Use credentials of user to connect after Sign In at the control panel, and then click Next.-Or-
○ Select Always use these credentials, enter the User name and Password, and then click Next. ● Option three: Add the SMTP server. a. Select Add SMTP server. b. Enter the Server Name and Port Number, and then click Next.Note:
In most cases, the default port number does not need to be changed.Note:
If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration. c. Select the appropriate server authentication option: – Server does not require authentication: Select Server does not require authentication, and then click Next.-Or-
– Server requires authentication: Select an option from the Server requires authentication drop-down list: ○ Select Use credentials of user to connect after Sign In at the control panel, and then click Next.-Or-
○ Select Always use these credentials, enter the User name and Password, and then click Next.Note:
When setting up the From, Subject, and Message fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email. Method one: Basic configuration using the Email Setup Wizard 59Table 6-1 Send email settings Option Description From (Required) Select one of the following options from the From drop-down list: ● User’s address (sign-in required) ● Default From: Enter a default email address and display name in the Default From Email Address and Default Display Name fields
Note:
Create an email account for the printer, and use this address for the default email address.Note:
Configure the email feature so that users must sign in before using it. This prevents users from sending an email from an address that is not their own. Subject (Optional) Provide a default subject line for the email messages. Message (Optional) Create a custom message. To use this message for all emails sent from the printer, clear the User editable check box for Message.Jpeg
●Tiff
●Mtiff
●Xps
●Pdf/A
HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR) ● Unicode Text (OCR) ●Rtf (Ocr)
● Searchable PDF (OCR) ● Searchable PDF/A (OCR) ●Html (Ocr)
●Csv (Ocr)
60 Chapter 6 ScanTable 6-2 Scan settings (continued) Option Description Color/Black Select the default color setting for the scanned document: ● Color ● Black ● Black/Gray ● Automatically detect Quality and File Size Select the default output quality for the scanned document: ● Low (small file) ● Medium ● High (large file) Resolution Select the default scan resolution for the scanned document: ● 75 dpi ● 150 dpi ● 200 dpi ● 300 dpi ● 400 dpi ● 600 dpi
Note:
This procedure covers the steps for Basic Settings first and then the steps for Advanced Settings. Method two: Advanced configuration using the Email Setup 61Figure 6-1 Location of Advanced Settings button
– Option two: If you do not know the address of the SMTP server, select Search network for outgoing email server, and then click Next. Select the server, and then click Next.
Note:
If an SMTP server was already created for another printer function, the Use a server already in use by another function option displays. Select this option, and then configure it to be used for the email function. b. On the Set the basic information necessary to connect to the server dialog, set the options to use, and then click Next. – Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). – In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. – If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Refer to online sources to confirm these server settings are current and valid at the time of configuration. c. On the Server Authentication Requirements dialog, select the option that describes the server’s authentication requirements: – Server does not require authentication, and then click Next. – Server requires authentication ○ From the drop-down box, select Use credentials of user to connect after Sign In at the control panel, and then click Next. ○ From the drop-down box, select Always use these credentials, enter the Username and Password, and then click Next.Note:
If using a signed-in user's credentials, set email to require sign in by the user on the printer control panel. Deny device guest access to email by clearing the check box for email in the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog of the Security tab. The icon in the check box changes from a check mark to a lock. d. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and then click the Next button. If the server requires authentication, a user name and password for sending automatic alerts and reports from the printer will be required. e. On the Summary and Test dialog, enter a valid email address in the Send test email to: field, and then click Test. f. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up. Method two: Advanced configuration using the Email Setup 63Note:
Create an email account for the printer, and use this address for the default email address.Note:
Configure the email feature so that users must sign in before using it. This prevents users from sending an email from an address that is not their own. Subject: Provide a default subject line for the email messages. Message: Create a custom message. To use this message for all emails sent from the printer, clear or do not select the User editable check box for Message:. Table 6-4 Address and Message Field Control (Advanced Settings - optional) Feature Description Address Field Restrictions Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually.Caution:
If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those editable fields also change the corresponding values in the address book. To prevent users from changing contacts in the Address Book at the printer control panel, go to the Access Control page on the Security tab, and deny Device Guest access to address book modifications. Allow invalid email address formats Select to allow an invalid email address format. To: Provide a To (recipient) email address for emails.Cc:
Provide a CC email address for emails.Bcc:
Provide a BCC email address for emails.Table 6-5 File Settings (Basic Settings) (continued) Feature Description File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower- quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only (color printers only). Table 6-6 File settings (Advanced Settings - optional) Feature Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Suffix Set the default file name suffix used for files saved to a network folder. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file.
Step four: Configure the Quick Sets (optional) Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets application at the printer. Use the following procedure to configure the Quick Sets.
-Or-
● Click Add to start the Quick Set Wizard.Note:
You must have an email address account with Office 365 Outlook to configure the settings in the EWS. Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account Configure the outgoing email server using the following procedure.Note:
If the Domain Name suffix is not set up, use the IP address.Note:
Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB).For more information, go to Microsoft's Support page. Set up Scan to Network Folder Set up the Scan to Folder feature to scan documents directly to network folder. Introduction This section explains how to enable and configure the Scan to Network Folder function. The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and Save to Network Folder Setup for advanced setup. Before you begin Have the following items available before you set up the Scan to Network feature.
Note:
To set up the Scan to Network Folder feature, the printer must have an active network connection. Administrators need the following items before beginning the configuration process. ● Administrative access to the printer. ● The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).Note:
The use of the term "server" in this context refers to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server (EWS) Open the EWS to start the setup process.Note:
The figure in this topic shows an EWS screen for a color printer. However, the procedure below is valid for both color and mono printers.Note:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 70 Chapter 6 ScanStep two: Set up Scan to Network Folder Set up Scan to Network Folder using one of the following methods. Method one: Use the Scan to Network Folder Wizard Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network Folder wizard.
Note:
Before you begin: To display the printer's IP address or host name, touch the Information icon , and then touch the Network icon on the printer's control panel.Note:
Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick Sets application.Note:
The Save to Network Folder feature can be minimally configured without creating a quick set. However, without the Quick Set, users must enter the destination folder information at the control panel for each scan job. A quick set is required to include Save to Network Folder metadata.Note:
Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a folder"). b. In the Quick Set Description field, type a description explaining what the Quick Set will save. Step two: Set up Scan to Network Folder 71c. Click Next.
Note:
The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server. b. From the Authentication Settings drop-down, select one of the following options: ● Use credentials of user to connect after Sign In at the control panel ● Always use these credentialsNote:
If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer’s access to the folder must be verified by clicking Verify Access. c. In the Windows Domain field, type the Windows domain.Tip:
To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System. The domain is listed under Computer name, domain, and workgroup settings. d. Click Next.Note:
Before you begin: To display the printer's IP address or host name, touch the Information icon , and then touch the Network icon on the printer's control panel. Step one: Begin the configuration Use the following steps to begin Scan to Network Folder setup.Step two: Configure the Scan to Network Folder settings Use the following procedure to complete Scan to Network Folder setup. Step one: Begin the configuration Use the following steps to begin configuration.
Note:
Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick Sets application.Note:
The Scan to Network Folder feature can be minimally configured without creating a Quick Set. However, without the Quick Set, users must enter the destination folder information at the control panel for each scan job. A Quick Set is required to include Scan to Network Folder metadata. Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature. Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel Set the Quick Set details for user interaction at the printer's control panel. Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure where the Quick Set button will display on the printer control panel and to configure the level of user interaction at the printer control panel.Note:
Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a folder").Note:
If Start instantly upon selection is selected, the destination folder must be entered in the next step.Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to and the folder permissions. There are two types of destination folders to select from: ● Shared folders or FTP folders ● Personal shared folders There are two types of folder permissions to select from: ● Read and write access ● Write access only Configure the destination folder for scanned documents Select one of the following options to set up a destination folder. Option 1: Configure the printer to save to a shared folder or FTP folder To save scanned documents to a standard shared folder or an FTP folder, complete the following steps.
The folder path can either be the fully-qualified domain name (FQDN) or the IP address of the server. Be sure that the folder path (e.g., \scans) follows the FQDN or IP address. FQDN example: \\servername.us.companyname.net\scans IP address example: \\16.88.20.20\scans
Note:
The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server. c. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list. To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to user. d. To view the complete folder path for scanned documents, click Update Preview. e. From the Authentication Settings list, select one of the following options: – Use credentials of user to connect after Sign In at the control panel – Always use these credentialsNote:
If Always use these credentials is selected, a user name and password must be entered in the corresponding fields. f. In the Windows Domain field, type the Windows domain.Note:
To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System. The domain is listed under Computer name, domain, and workgroup settings.Note:
If a shared folder is set to be accessed by everyone, values for a workgroup name (default is “Workgroup”), a user name, and password must be entered in the corresponding fields. However, if the folder is within a particular user’s folders and not Public, the user name and password of that user must be used.Note:
An IP address might be necessary instead of a computer name. Many home routers do not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but outside the DHCP address range. g. Click OK. ● Option two: Save to an FTP Server. Option 1: Configure the printer to save to a shared folder or FTP folder 75Note:
If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options. a. Select Save to an FTP Server. b. In the FTP Server field, type the FTP server name or IP address. c. In the Port field, type the port number.Note:
In most cases, the default port number does not need to be changed. d. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list. e. To view the complete folder path for scanned documents, click Update Preview. f. From the FTP Transfer Mode list, select one of the following options: – Passive – Active g. In the Username field, type the user name. h. In the Password field, type the password. i. Click Verify Access to confirm the destination can be accessed. j. Click OK. Option 2: Configure the printer to save to a personal shared folder To save scanned documents to a personal shared folder, complete the following steps. 76 Chapter 6 ScanNote:
This option is used in domain environments where the administrator configures a shared folder for each user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer control panel using Windows credentials or LDAP authentication.Note:
Verify that the user knows where this home folder is located on the network.Note:
Send only to folders with read and write access supports folder verification and job notification.Note:
Scan jobs can complete more quickly if Verify folder access prior to job start is not selected; however, if the folder is unavailable, the scan job will fail.Note:
Allow sending to folders with write access only does not support folder verification or job notification.Note:
If this option is selected, the printer cannot increment the scan filename. It sends the same filename for all scans. Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file, and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog in the Quick Set Wizard.Dialog three: Notification Settings Use the Notification Settings dialog to configure when notifications will be sent. ■ On the Notification Settings dialog, complete one of the following tasks: ● Option one: Do not notify. a. Select Do not notify. b. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. ● Option two: Notify when job completes. a. Select Notify when job completes. b. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is Email, type the email address in the Notification Email Address field. c. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail. d. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. ● Option three: Notify only if job fails. a. Select Notify only if job fails. b. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is Email, type the email address in the Notification Email Address field. c. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail. d. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. Dialog four: Scan Settings Complete the scan settings as follows. On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next. Table 6-9 Scan settings Feature Description Original Size Select the page size of the original document. Original Sides Select whether the original document is single-sided or double-sided. Optimize Text/Picture Select to optimize for the output of a particular type of content. 78 Chapter 6 Scan
Table 6-9 Scan settings (continued) Feature Description Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. Dialog five: File Settings Complete the file settings as follows. On the File Settings dialog, set the default file settings for the Quick Set, and then click Next. Table 6-10 File settings Feature Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix used for files saved to a network folder. File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to starting the scan. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Dialog five: File Settings 79
Table 6-10 File settings (continued) Feature Description Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Metadata File Format Use the drop-down list to select the file format for metadata information. Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. Dialog six: Summary On the Summary dialog, review the Summary dialog, and then click Finish. Step three: Complete the configuration Use the following steps to complete Scan to Network Folder setup.
Note:
The figure in this topic shows an EWS screen for a color printer. However, the procedure below is valid for both color and mono printers. 80 Chapter 6 ScanNote:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set Follow the steps to enable the Scan to SharePoint feature and create a Scan to SharePoint Quick Set.Note:
Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick Sets application.a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page. b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder path for the SharePoint folder from that browser window. c. Paste the SharePoint folder path into the SharePoint Path: field. d. By default, the printer overwrites an existing file that has the same file name as the new file. Clear Overwrite existing files so that a new file with the same name as an existing file is given an updated time/date stamp. e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
Note:
Use credentials of user to connect after Sign In at the control panel is selected in the Authentication Settings drop-down menu, the logged-in user must have permission to write to the specified SharePoint site.Note:
For security purposes, the printer does not display credentials entered in the Quick Set Wizard. f. Click OK to complete the SharePoint path setup, and navigate back to the SharePoint Destination Settings page.Note:
To use the email notification feature, first configure the email feature on the printer. ● Print: Use this option to print the notification when the selected notification condition occurs.Note:
Select Include Thumbnail for either notification option to include a thumbnail image of the first page of the scanned page of the job. 82 Chapter 6 ScanNote:
It might be necessary to sign in to the printer to use this feature.Note:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Scan a file directly to a SharePoint site 83Table 6-11 Buttons on the right side of the preview pane (continued) Button Description Use this button to delete the selected pages.
Note:
This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Table 6-12 Scan settings for Scan to SharePoint (continued) Feature Description Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. Table 6-13 File settings for Scan to SharePoint Feature Description File Name Prefix Set the default file name prefix used for files to be saved. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix used for files to be saved. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to starting the scan. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. Set up Scan to USB Drive Enable the Scan to USB feature, which allows you to scan directly to a USB flash drive. Set up Scan to USB Drive 85
Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server (EWS) Open the EWS to start the setup process.
Note:
The figure in this topic shows an EWS screen for a color printer. However, the procedure below is valid for both color and mono printers.Note:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Enable Scan to USB Drive Enable Scan to USB Drive using the following steps.Note:
Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and hard drive. Step three: Configure the Quick Sets (optional) Use the following steps to set up Quick Sets for Scan to USB Drive. Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick Sets application.-Or-
● Click Add to start the Quick Set Wizard.Note:
For more information on the available scan settings, see Default scan settings for Scan to USB Drive setup on page 88 Step three: Configure the Quick Sets (optional) 87Note:
For more information on the available file settings, see Default scan settings for Scan to USB Drive setup on page 88Table 6-15 File settings for Save to USB setup (continued) Option name Description Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to starting the scan. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. Scan to email Scan a document directly to an email address or contact list. The scanned document is sent as an email message attachment. Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses. Scan to email Use the following steps to scan a document directly to an email address or contact list.
Note:
If prompted, type your user name and password.Note:
If you are signed in to the printer, your user name or other default information might appear in the From field. If so, you might not be able to change it. Scan to email 89Note:
Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High Quality. You can select a Quick Set to view the description.Table 6-17 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page.
Note:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Note:
The printer might prompt you to add the email address to the contact list. Scan to email 91Scan to job storage Scan a document and save it to a job storage folder on the printer. Introduction The printer has a feature that enables it to scan a document and save it to a job storage folder on the printer. You can retrieve the document from the printer and print it when needed.
Note:
Before you can scan to a storage folder on the printer, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the settings. Scan to job storage on the printer Use this procedure to scan a document and save it to a job storage folder on the printer so that you can print copies at any time.Note:
If prompted, enter your user name and password.Note:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Scan to job storage on the printer 93Table 6-19 Buttons on the right side of the preview pane (continued) Button Description Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.
Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Note:
You might be required to sign in to the printer to use this feature.Note:
Use this format for the path: \\server\folder, where “server” is the name of the server that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside other folders, complete all necessary segments of the path to reach the folder. For example: \\server\folder\folderNote:
The Folder Paths field might have a pre-defined path, and it might not be editable. In this situation, the administrator has configured this folder for common access.Table 6-21 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page.
Note:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Introduction If you have a workflow-equipped printer, you can scan a document and send it to a SharePoint site. This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint supports all scanning options, including the ability to scan documents as images or use the OCR features to create text files or searchable PDFs.
Note:
Before you can scan to SharePoint, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it up. Scan to SharePoint Use the following steps to scan a document directly to a SharePoint site.Note:
It might be necessary to sign in to the printer to use this feature.Table 6-23 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page.
Note:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Introduction The printer can scan a file and save it to a USB flash drive. Scan to USB drive Use the following steps to scan a document directly to a USB drive.
Note:
You might be required to sign in to the printer to use this feature.Table 6-25 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page.
Note:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions ● HP JetAdvantage Management solutions ● HP JetAdvantage Workflow solutions ● HP JetAdvantage Mobile Printing solutions For more information about HP JetAdvantage business workflow and printing solutions, go to www.hp.com/go/PrintSolutions. Additional scan tasks Locate information on the Web for performing common scan tasks. Go to http://www.hp.com/support/colorljE47528MFP. Instructions are available for performing specific scan tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Send a scanned document to a folder in the printer memory ● Copy or scan both sides of an identification card ● Copy or scan a document into a booklet format Additional scan tasks 101
Fax 7 Configure the fax features, and send and receive faxes using the printer. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Set up fax Set up the fax features for the printer. Introduction This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel Configure the fax features using the control panel.
Note:
If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax.Note:
The settings configured using the control panel override any settings made in the HP Embedded Web Server. Fax dialing settings Use the following steps to change the fax dialing settings.Note:
You might observe a redial message on the control panel when both the Redial on Busy and Redial on No Answer settings are set to off. This occurs when the fax accessory dials a number, establishes a connection, and then loses the connection. As a result of this error condition, the fax accessory performs three automatic redial attempts regardless of the redial settings. During this redial operation, a message displays on the control panel to indicate that a redial is in progress. Change fax configurations 103Table 7-1 Fax dialing settings (continued) Menu item Description Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the Analog Fax modem while sending a fax. ● Fast (v.34 – 33.6k) ● Medium (v.17 – 14.4k) ● Slow (v.29 – 9.6k) Line Monitor Volume Use the Line Monitor Volume setting to control the printer's dialing volume level when sending faxes. Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch- tone phones) or pulse (rotary-dial phones). Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an outside line) when dialing. This prefix number is automatically added to all phone numbers when dialed. Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax. General fax send settings Use the following steps to change the fax send settings.
Table 7-2 Fax send settings (continued) Menu item Description Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
Note:
Some VoIP providers might suggest turning off the Error Correction Mode setting. However, this is not usually necessary. Fax Header Use the Fax Header feature to control whether the header is appended to the top, and content is shifted down, or if the header is overlaid on top of the previous header. Fax receive settings Use the following steps to change the fax receive settings.Tam
● Fax/Tel ● Manual Rings to Answer The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory.Note:
The default range for the available options for the Rings to Answer setting is location-specific. The range of possible Rings to Answer options is limited by location. If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it to 2. Ring Volume The Ring Volume setting allows you to adjust the ringer volume. Fax receive settings 105Table 7-3 Fax receive settings (continued) Menu item Description Fax Receive Speed Touch the Fax Receive Speed drop-down menu and select one of the following options: ● Fast (v.34 – 33.6k) ● Medium (v.17 – 14.4k) ● Slow (v.29 – 9.6k) Extension Phone This setting allows you use a separate telephone in conjunction with the fax functions. Allow Reprinting This setting allows you to reprint received faxes. Receive to PC This setting allows you to receive faxes directly to your computer. Fax Polling This setting allows you to enable or disable the fax polling function. Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel mode initiates. Send a fax Use the following steps to send a fax from the printer.
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Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High Quality. You can select a Quick Set to view the description.Note:
Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees.Note:
This button is available only in the thumbnail view. Use this button to delete the selected pages.Note:
This button is available only in the thumbnail view. Send a fax 107Table 7-5 Buttons on the right side of the preview pane (continued) Button Description Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right.
Note:
These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen.Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked phone number, the fax is not printed and is immediately deleted from memory. Create a list of blocked fax numbers Use the following steps to create the list of fax numbers to block.
● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block incoming faxes ● Fax archiving and forwarding 110 Chapter 7 Fax
Manage the printer 8 Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for the printer. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Advanced configuration with the HP Embedded Web Server
(Ews)
Use the HP Embedded Web Server to manage advanced printing functions. Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print internal pages ● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. Manage the printer 111When the printer is connected to the network, the HP Embedded Web Server is automatically available.
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The HP Embedded Web Server is not accessible beyond the network firewall. How to access the HP Embedded Web Server (EWS) Use the following steps to open the EWS.Note:
If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. To use the HP Embedded Web Server, the browser must meet the following requirements: Windows® 7 ● Internet Explorer (version 8.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) Windows® 8 or greater ● Internet Explorer (version 9.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) macOS ● Safari (version 5.x or greater) ● Google Chrome (version 34.x or greater) Linux ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) HP Embedded Web Server features Learn about the HP Embedded Web Server (EWS) features available on each tab. 112 Chapter 8 Manage the printerFigure 8-1 EWS Tabs
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Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A Print tab appears for single-function printers (SFPs). Information tab Refer to the table for settings in the Information tab. Table 8-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link. Job Log Provides a list of the jobs that have been processed. Configuration Page Shows the information found on the configuration page. Supplies Status Page Shows the status of the supplies for the printer. Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type, and paper print path. Device Information Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab. Control Panel Snapshot Shows an image of the current screen on the control panel display. Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop or laptop. Print Allows the user to send a print-ready file to the printer to be printed. Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print. Information tab 113Table 8-1 HP Embedded Web Server Information tab (continued) Menu Description Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with the printer. General tab Refer to the table for settings in the General tab. Table 8-2 HP Embedded Web Server General tab Menu Description Control Panel Customization Reorder, show, or hide features on the control-panel display. Change the default display language and keyboard layouts. Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the printer control panel. Alerts Set up email alerts for various printer and supplies events. Control Panel Settings App Shows the Settings app options that are available on the printer control panel. General Settings Configure how the printer recovers from jams and other general printer settings. AutoSend Configure the printer to send automated emails regarding printer configuration and supplies to specific email addresses. Edit Other Links Add or customize a link to another website. This link displays in the footer area on all HP Embedded Web Server pages. Ordering Information Enter information about ordering replacement toner cartridges. This information displays on the supplies status page. Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact who will receive information about the printer. Language Set the language in which to display the HP Embedded Web Server information. Firmware Upgrade Download and install printer firmware upgrade files. Date/Time Settings Set the date and time or synchronize with a network time server. Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule for each day of the week and for holidays. Set which interactions with the printer cause it to wake from sleep mode. Back up and Restore Create a backup file that contains printer and user data. If necessary, use this file to restore data to the printer. Reset Factory Settings Restore printer settings to the factory defaults. Solution Installer Install or remove third-party software packages that extend or modify the functionality of the printer. Job Statistics Settings Provides connection information about third-party job-statistics services, or enables local serverless device job accounting. Quota Settings Provides connection information about third-party job-quota services, or enables local device quota service. 114 Chapter 8 Manage the printer
Other Links list Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu on the General tab.
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The following are the default links. Table 8-3 HP Embedded Web Server Other Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such as cartridges and paper. Product Support Connect to the support site for the printer to search for help on various topics. Copy/Print tab Refer to the table for settings in the Copy/Print tab. Table 8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel. Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory. Configure job-storage options. Default Print Options Configure the default options for print jobs. Restrict Color (Color printers only) Permit or restrict color printing and copying. Specify permissions for individual users or for jobs that are sent from specific software programs. PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received faxes. Print Quality Configure the print quality settings, including color adjustment, image registration, and allowed paper types. Copy Settings Configure the default options and Quick Sets for copy jobs.Note:
If job-specific copy setting options are not set from the control panel at the start of a job, the default settings will be used for the job. Expert Copy Enable or disable Expert Copy and set the initial copy view. The Expert Copy feature is available only on some HP MFPs with larger control panels, and is available in FutureSmart 4 firmware 24.7.3 release or later. Manage Trays Configure settings for paper trays. Manage Stapler/Stacker Configure settings for the stapler/stacker for printers that have this feature. Scan/Digital Send tab Refer to the table for settings in the Scan/Digital Send tab. Other Links list 115Table 8-5 HP Embedded Web Server Scan/Digital Send tab Menu Description Email Setup Configure the default email settings for digital sending, including the following: ● Settings for the outgoing mail (SMTP) server ● Settings for Email Quick Sets jobs ● Default message settings, such as the "From" address and the subject line ● Settings for digital signatures and encryption ● Settings for email notifications ● Default scan settings for email jobs ● Default file settings for email jobs Scan to Network Folder Configure the network folder settings for digital sending, including the following: ● Settings for Quick Sets jobs saved in a network folder ● Settings for notifications ● Default scan settings for jobs saved in a network folder ● Default file settings for jobs saved in a network folder Scan to SharePoint® Configure the SharePoint settings for digital sending, including the following: ● Settings for Quick Sets jobs saved in a document library on the SharePoint site ● Default settings for jobs saved in a document library on the SharePoint site Scan to USB Drive Configure the USB settings for digital sending, including the following: ● Settings for Quick Sets jobs saved on a USB flash drive ● Settings for notifications ● Default scan settings for jobs saved on a USB flash drive ● Default file settings for jobs saved on a USB flash drive Contacts Manage contacts, including the following: ● Add email addresses into the printer one at a time. ● Import a large list of frequently-used email addresses on to the printer all at once, rather than adding them one at a time. ● Export contacts from the printer into a .CSV file on the computer to use as a data backup, or import the records onto another HP printer. ● Edit email addresses that have already been saved in the printer. Preferences Manage general scanning settings. Email and Scan to Network Folder Quick Setup Wizards Configure the printer to send scanned images as email attachments. Configure the printer to save scanned images to network-folder Quick Sets. Quick Sets provide easy access to files saved on the network. Digital Sending Software Setup Configure settings related to using optional Digital Sending software. 116 Chapter 8 Manage the printer
Fax tab Refer to the table for settings in the Fax tab. Table 8-6 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes, including the following: ● Default settings for outgoing faxes ● Settings for fax Quick Sets jobs ● Settings for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Fax Speed Dials Manage speed dials, including the following: ● Import .CSV files containing email addresses, fax numbers, or user records, so that they can be accessed on this printer. ● Export email, fax, or user records from the printer into a file on the computer to use as a data backup, or import the records onto another HP printer. Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing schedule. Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for each: ● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an email address, a network folder, or an FTP server. ● Fax forwarding is a method to forward incoming faxes to a different fax device. Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer. Supplies tab Refer to the table for settings in the Supplies tab. Table 8-7 HP Embedded Web Server Supplies tab Menu Description Manage Supplies Configure how the printer reacts when supplies reach a Very Low state. Troubleshooting tab Refer to the table for settings in the Troubleshooting tab. Fax tab 117
Table 8-8 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Use the following options as appropriate: ● Reports and Tests area: Select and print several types of reports and tests. Some reports can be viewed in the EWS by clicking the View button. ● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital Sender products with HP analog fax accessory only) ● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for Web Services option ● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which allows the printer to auto recover from errors that might require the power to be turned off and on (for example, a 49 error). Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues. Diagnostic Data
Note:
This item is available only if an administrator password is set from the Security tab. Export printer information to a file that can be useful for HP technical support to use for detailed problem analysis. Calibration/Cleaning (Color LaserJet printers only) Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the printer immediately. Reset Factory Settings Restore printer settings to factory defaults. Firmware Upgrade Download and install printer firmware upgrade files. Security tab Refer to the table for settings in the Security tab. Table 8-9 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set a custom device Service Access Code. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer. ● View the status of all security settings. Account Policy Enable administrator account settings. Access Control Configure access to printer functions for specific individuals or groups, and select the method individuals use to sign in to the printer. Protect Stored Data Configure and manage the internal storage for the printer. Configure settings for jobs that are stored on the printer internal storage. 118 Chapter 8 Manage the printerTable 8-9 HP Embedded Web Server Security tab (continued) Menu Description Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow devices to use this product. Certificate Management Install and manage security certificates for access to the printer and the network. Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to which the printer can send messages. Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted. Self Test Verify that the security functions are running according to expected system parameters. HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable HP Web Services to use the HP ePrint feature. Table 8-10 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services. Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet. HP JetAdvantage Access solutions that extend the capabilities of the printer Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the capabilities of the printer. Networking tab Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-based network. This tab does not display if the printer is connected to other types of networks. Table 8-11 HP Embedded Web Server Networking tab > Configuration settings Menu Description Wireless Station Configure the initial wireless settings.
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The configuration options available depend on the print server model. Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and NFC printing or that have a wireless accessory installed.Note:
The configuration options available depend on the print server model. TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.Note:
The configuration options available depend on the print server model. Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. HP Web Services tab 119Table 8-11 HP Embedded Web Server Networking tab > Configuration settings (continued) Menu Description Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate. AirPrint Enable, set up, or disable network printing from Apple-supported printers. Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser. Select Location Select a country/region for the printer. Table 8-12 HP Embedded Web Server Networking tab > Google Cloud Print settings Menu Description Setup Set up Google Cloud Print options. Web Proxy Configure proxy settings. Table 8-13 HP Embedded Web Server Networking tab > Security settings Menu Description Settings View and restore current security settings to factory-default values. Configure security settings using the Security Configuration Wizard.
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Do not use the Security Configuration Wizard to configure security settings if using network-management applications, such as HP Web Jetadmin. Authorization Control configuration management and use of this printer, including limiting host access to this printer through an Access Control List (ACL) (for selected print servers on IPv4 networks only). Secure Communication Configure Transport Layer Security (TLS) protocol and encryption options. Mgmt. Protocols Configure and manage security protocols for this printer, including the following: ● Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS. ● Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server. ● Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configuration-management protocols. 802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factory-default values.Caution:
When changing the 802.1X authentication settings; the printer might lose its connection. To reconnect, it might be necessary to reset the print server to a factory-default state and reinstall the printer. IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy. Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates. 120 Chapter 8 Manage the printerTable 8-14 HP Embedded Web Server Networking tab > Diagnostics settings Menu Description Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server. Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each protocol. Configuration Page View the HP Jetdirect configuration page, which contains status and configuration information. Configure IP network settings Use the EWS to configure the printer network settings. Printer sharing disclaimer Review the following disclaimer. HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings.
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If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
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If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.Note:
Completing the other fields on this page is optional.Tcp/Ip
d. IPV 4 Settings e. Config MethodTcp/Ip
d. IPV6 SettingsNote:
This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.Note:
The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).Note:
Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle.● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation
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If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.Note:
To change an existing password, first enter the existing password in the Old Password field.Important:
Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance required to completely reset the printer. Click here to contact HP Support about resetting the printer password. Provide user access credentials at the printer control panel Use the following steps to sign into the control panel. Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel. Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use.Note:
To maintain security for the printer, select Sign Out when you have finished using the printer. IP Security IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications. For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk. Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. Energy-conservation settings Learn about the energy-conservation settings that are available for the printer. Provide user access credentials at the printer control panel 125Set the sleep timer and configure the printer to use 1 watt or less of power The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode. To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after Inactivity and Auto Off after sleep settings.
Note:
HP does not recommend using deep sleep settings if you have Security Solutions installed. In some situations, the printer does not wake from deep sleep. For additional information, contact your HP representative.Note:
By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi. For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake on power button only).Set the idle settings This setting affects energy use while the product is idle, not while in Sleep Mode. Start faster results in a quicker first-page-out time, but uses more power. Save energy conserves power, but could result in a slower first-page-out time.
Solve problems 9 Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE47528MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button on the control panel. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve problems. 128 Chapter 9 Solve problems
Introduction Use one of the following methods to reset the printer settings to the original settings from the factory. Method one: Reset factory settings from the printer control panel Use the printer control panel to restore the settings to their original values.
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The printer restarts automatically after the reset operation completes. Method two: Reset factory settings from the HP Embedded Web Server (network- connected printers only) Use the HP EWS to reset the printer settings to the original settings.Note:
The printer restarts automatically after the reset operation completes. A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS Review the possible solutions to this issue. Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Introduction 129HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page or the HP Embedded Web Server (EWS) for the status. Printer does not pick up paper or misfeeds Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions:
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Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size markings for Tray 1 or the multipurpose tray 130 Chapter 9 Solve problemsFigure 9-2 Size markings for cassette trays
Figure 9-3 Technique for flexing the paper stack 1 2 1 2
A4
A3
Caution:
Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers. The following image shows examples of the roller location for various printers. Figure 9-4 Roller locations for Tray 1 or the multipurpose tray 132 Chapter 9 Solve problemsThe printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions:
Note:
Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 9-5 Technique for flexing the paper stack 1 2 1 2A4
A3
Note:
Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-8 Size markings for Tray 1 or the multipurpose tray Figure 9-9 Size markings for cassette trays The printer picks up multiple sheets of paper 135Note:
This information applies to MFP printers only. ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path. ● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers. ● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary. Clear paper jams Use the procedures in this section to clear jammed paper from the printer paper path. Paper jam locations Jams can occur in these locations. 136 Chapter 9 Solve problemsFigure 9-10 Jam locations 3 2 4 5 1 Number Description 1 Document feeder 2 Output bin 3 Rear door, fuser, and duplexer area 4 Tray 1 5 Tray 2 Auto-navigation for clearing paper jams Learn about printer jam clearing auto-navigation. The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions.
Note:
The printer model referenced in this video might be different from your printer model, but the steps to clear the jam are the same.loaded in the tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. Figure 9-11 Set the ADF guides
Note:
To avoid jams, make sure the guides in the document feeder input tray are adjusted correctly. Remove all staples, paper clips, or tape from original documents.Note:
Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.Note:
Lift up the roller assembly to access and clean the second roller .Note:
To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. 31.13 jam error in the document feeder 141Note:
Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper. 13.B2.D1 jam error in tray 1 Use the following procedure to clear paper jams in tray 1. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.B2.D1 Jam in tray 1Note:
When reinserting the paper, make sure the paper guides are adjusted properly for the paper size. 13.B2.D2 jam error in tray 2 145When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.A3.D3 - Jam in tray 3
Note:
When reinserting the paper, make sure the paper guides are adjusted properly for the paper size. 148 Chapter 9 Solve problemsWhen a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.B2.A1 - Jam in rear door ● 13.B2.D1 - Jam in rear door ● 13.B2.A2 - Jam in rear door ● 13.B2.D2 - Jam in rear door ● 13.B2.A3 - Jam in rear door ● 13.B2.D3 - Jam in rear door ● 13.B2.AD - Jam in rear door ● 13.B2.DD - Jam in rear door
Note:
When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.B4.yz Jam in rear door ● 13.B5.yz Jam in rear door y = jam type (A or D) z = paper type that is being printer on. This can be 0-9 or A-F.
Caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.z = paper type that is being printer on. This can be 0-9 or A-F.
Caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.Caution:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.Note:
There are 3 areas to check for paper, above the fuser, entering in the duplexer and the exit of the duplexer. 13.D1, 13.D3 jam error in the duplexer 157● Fuzzy print ● Gray background or dark print ● Light print ● Loose toner ● Missing toner ● Scattered dots of toner ● Skewed images ● Smears ● Streaks Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented. To troubleshoot specific image defects, see Troubleshoot image defects. Update the printer firmware Try upgrading the printer firmware. For instructions, go to www.hp.com/support. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting on the control panel Check the paper type setting on the printer control panel, and change the setting as needed.
iv. Adjust paper type b. Select the paper type that matches the type loaded in the tray. c. Use the arrows to increase or decrease the humidity and resistance setting.
Note:
The print driver settings will override any control panel settings. Check the paper type setting (Windows) Check the paper type setting for Windows, and change the setting as needed.Note:
The print driver settings will override any control panel settings.Caution:
Do not touch the imaging drum. Fingerprints on the imaging drum can cause print- quality problems. 162 Chapter 9 Solve problemsHp Upd Pcl 6
● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 Troubleshoot color quality Calibrating the printer can help ensure color print quality. Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues.Table 9-2 Image defects table quick reference (continued) Defect Defect DefectTable 9-7 Table 9-7 Fixing/fuser defects on page 168Table 9-9 Table 9-9 Image placement defects on page 170Table 9-6 Table 9-6 Color plane registrations defects (color models only) on page 168Table 9-11 Table 9-11 Output defects on page 171 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues.
Note:
The term "fusing" refers to the part of the printing process where toner is affixed to paper. The following examples depict letter-size paper that has passed through the printer with the short edge first. 166 Chapter 9 Solve problemsTable 9-3 Banding defects Sample Description Possible solutions Dark or light lines which repeat down the length of the page, and are wide- pitch and/or impulse bands. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content.
Table 9-5 Blank page — No print Sample Description Possible solutions The page is completely blank and contains no printed content.
Table 9-7 Fixing/fuser defects (continued) Sample Description Possible solutions Toner rubs off along either edge of the page. This defect is more common at the edges of high-coverage jobs, and on light media types, but can occur anywhere on the page.
Table 9-9 Image placement defects Sample Description Possible solutions The image is not centered, or is skewed on the page. The defect occurs when the paper is not positioned properly as it is pulled from the tray and moves through the paper path.
Table 9-11 Output defects Sample Description Possible solutions Printed pages have curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: ● Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high-coverage pages. ● Negative curl: The paper curls away from the printed side. The defect occurs in high-humidity environments or when printing low- coverage pages.
Table 9-12 Streak defects Sample Description Possible solutions Light vertical streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content.
Note:
Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer's environmental specifications for allowable temperature and humidity levels. Dark vertical lines which occur down the length of the page. The defect might occur anywhere on the page, in areas of fill or in sections with no printed content. On color models, these lines or streaks will also be visible on the ITB cleaning page.Check the scanner glass for dirt and smudges Learn about solving copy-quality debris problems. Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which might cause print defects. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.
Caution:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.Note:
If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).Note:
When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document.Note:
These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the paper settings 175Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos.
Note:
These settings are temporary. After you have finished the job, the printer returns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges.Caution:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.Note:
If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).● Scan to USB Drive ● Scan to Job Storage ● Scan to SharePoint®
Note:
These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize scan quality for text or pictures Optimize the scan job for the type of image being scanned: text, graphics, or photos.Note:
These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the output-quality settings This setting adjusts the level of compression when saving the file. For the highest quality, select the highest setting.● Scan to SharePoint®
Caution:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.Note:
If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).Note:
These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize fax quality for text or pictures Optimize the fax job for the type of image being scanned: text, graphics, or photos. Check the send-fax resolution settings 183Note:
These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the error-correction setting Make sure the Error Correction Mode setting is enabled. This setting can improve image quality.Check the sender's fax machine Try the following to check the sender's fax machine. Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program. Solve wired network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer. Solve wireless network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer. Solve fax problems Use the following sections to solve issues involving the printer fax functions. Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection. ● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
Note:
Verify that the phone jack is connected to the fax port rather than to the network port. The ports are similar. ● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call? What type of phone line are you using? Verify the type of phone line you are using, and review the recommendations for that type of line. ● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.Note:
The phone line should be for printer fax use only and not shared with other types of telephone devices. Examples include alarm systems that use the phone line for notifications to a monitoring company. Check the sender's fax machine 185● PBX system: A business-environment phone system. Standard home phones and the fax accessory use an analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX systems. ● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers the phone after it rings the number of times set in the rings-to-answer setting. Are you using a surge-protection device? A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory against electrical power passed through the phone lines. These devices can cause some fax communication problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and are using one of these devices, connect the printer directly to the phone jack on the wall to determine whether the problem is with the surge- protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls. Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status.
Note:
The printer IP address or host name is listed on the Jetdirect Page. 186 Chapter 9 Solve problemsNote:
If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Table 9-13 Analog-fax accessory troubleshooting Status conditions Possible solutions Operational / Enabled1 The analog-fax accessory is installed and ready. Operational / Disabled1 The fax accessory is installed, but you have not configured the required fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time.Note:
If LAN fax is enabled, the Scan to Fax feature is unavailable on the printer control panel. Non-Operational / Enabled/Disabled1 The printer has detected a firmware failure. Upgrade the firmware. Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card. 1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off). General fax problems Learn about solutions for common fax problems. The fax failed to send Verify the fax issue, and try the suggested solution. JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. No fax address book button displays Verify the fax issue, and try the suggested solution. None of the contacts in the selected contacts list have fax information associated with them. Add the necessary fax information. Not able to locate the Fax settings in HP Web Jetadmin Verify the fax issue, and try the suggested solution. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. General fax problems 187The header is appended to the top of the page when the overlay option is enabled This fax issue is a normal part of operation. For all forwarded faxes, the printer appends the overlay header to the top of a page. This is normal operation. A mix of names and numbers is in the recipients box This fax issue is a normal part of operation. Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers. This is normal operation. A one-page fax prints as two pages Verify the fax issue, and try the suggested solution. The fax header is being appended to the top of the fax, pushing text to a second page. To print a one page fax on a single page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing Verify the fax issue, and try the suggested solution. A jam is in the document feeder. Clear the jam, and send the fax again. The volume for sounds coming from the fax accessory is too high or too low Verify the fax issue, and try the suggested solution. The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. 188 Chapter 9 Solve problems
Service and support
A
HP limited warranty statementHp Product
Duration Of Limited Warranty*
HP Color LaserJet Managed MFP E47528 One-year, next-business day, onsite warrantyNote:
*Warranty and support options vary by product, country, and local legal requirements. Go to support.hp.com to learn about HP award-winning service and support options in your region. HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.To The Extent Allowed By Local Law, The Above Warranties Are Exclusive And No
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. Service and support 189TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The Warranty Terms Contained In This Statement, Except To The Extent Lawfully
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORYStatutory Rights Applicable To The Sale Of This Product To You.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods for products purchased in England or Wales and five years from delivery of goods for products purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc- net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc- net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from seller of nonconformity of goods with the contract of sale; however various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc- net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. 190 Appendix A Service and supportAustria, Belgium, Germany, and Luxemburg Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt: Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden. Belgium, France, and Luxemburg La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays: France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1 Avenue du Canada, 91947, Les Ulis G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez au titre des garanties légales applicables dont le bénéfice est soumis à des conditions spécifiques. Vos droits en tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L. 211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc- net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.
Pour Rappel:
Garantie Légale de Conformité: « Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance. Austria, Belgium, Germany, and Luxemburg 191Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ». Article L211-5 du Code de la Consommation: « Pour être conforme au contrat, le bien doit: 1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la garanzia legale di due anni. Spain Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del fabricante) en su país es: España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas, E-28232 Madrid Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er ansvarligt for HP's begrænsede garanti i dit land, er som følger: Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien: Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/ Spain 193
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar. Sweden HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer: Sverige: HP PPS Sverige AB, SE-169 73 Stockholm Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga garantin. Portugal A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte, Porto Salvo, Lisboa, Oeiras, 2740 244 As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos. Greece and Cyprus Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η εξής: Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ 194 Appendix A Service and support
ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών. Hungary A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe: Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1. A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak (www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik. Czech Republic Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4 Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce. Slovakia Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine: Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk (http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu. Hungary 195
Poland Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce: Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ E0020757WZBW, kapitał zakładowy 480.000 PLN. Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy. Bulgaria Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва: HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул. Околовръстен Път No 258, Бизнес Център Камбаните Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това, различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu- legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да потърсят такава от търговеца в рамките на двугодишната правна гаранция. Romania Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt următoarele: Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District, Bucureşti Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale ale consumatorului nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/ eu-legal) sau puteți accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să 196 Appendix A Service and support
aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani. Belgium and the Netherlands De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt: Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie. Finland HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta maassanne vastaavan HP:n edustajan yhteystiedot ovat: Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja (www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä. Slovenia Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja: Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo. Belgium and the Netherlands 197
Croatia HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog za HP ograničeno jamstvo u vašoj državi: Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine. Latvia HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP ierobežotās garantijas servisa nodrošinājumu jūsu valstī: Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju. Lithuania HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai: Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją. Estonia HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab HP üksus aadressil: Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland 198 Appendix A Service and support
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/ eu-legal) või võite külastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER
Warranty Or Condition, Whether Written Or Oral, Is Expressed Or Implied And Hp
Specifically Disclaims Any Implied Warranties Or Conditions Of Merchantability,
Satisfactory Quality, And Fitness For A Particular Purpose.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHERDamage, Whether Based In Contract, Tort, Or Otherwise.
The Warranty Terms Contained In This Statement, Except To The Extent Lawfully
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORYStatutory Rights Applicable To The Sale Of This Product To You.
Long life consumable and maintenance kit limited warranty statement This HP product is warranted to be free from defects in materials and workmanship until the earlier of a) the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period. Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty, from the last purchase date. This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.To The Extent Allowed By Local Law, The Above Warranty Is Exclusive And No
Other Warranty Or Condition, Whether Written Or Oral, Is Expressed Or Implied.
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement 199HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
Satisfactory Quality, And Fitness For A Particular Purpose.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHERDamage, Whether Based In Contract, Tort, Or Otherwise.
The Warranty Terms Contained In This Statement, Except To The Extent Lawfully
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORYStatutory Rights Applicable To The Sale Of The Product To You.
HP policy on non-HP supplies HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.Note:
For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage. HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your cartridge might not be a genuine HP cartridge if you notice the following: ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the toner cartridge was first installed, the date when the toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers' printing needs. The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner cartridge or their product. HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might have access to this data, as well. 200 Appendix A Service and supportAny third party possessing the toner cartridge might have access to the anonymous information on the memory chip. End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs your use of the Sign-In Once application installed on or made available by HP for use with your printing device (the “Software”). An amendment or addendum to this EULA may accompany the HP Product. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO
Uninstall The Product From Your Device.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATIONOn Your Consumer Rights.
Eula.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software which constitutes non-proprietary HP software or software provided under public license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license agreement or other documentation accompanying such Freeware at the time of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license.Transfer.
Eula.
Account Set-Up.
You Are Solely And Fully Responsible For Maintaining The Confidentiality Of
ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP immediately of any unauthorized use of your HP ID account or any other breach of security related to this Software or the device(s) it is installed on.Hp And Its Suppliers Provide The Software “As Is” And With All Faults, And
Hereby Disclaim All Other Warranties, Duties, And Conditions, Either Express,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON- INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety.Indirect, Or Consequential Damages Whatsoever (Including, But Not Limited To,
Damages For Loss Of Profits Or Confidential Or Other Information, For Business
Interruption, For Personal Injury, Or For Loss Of Privacy) Arising Out Of Or In
Any Way Related To The Use Of Or Inability To Use The Software, Or Otherwise In
Connection With Any Provision Of This Eula, Even If Hp Or Any Supplier Has Been
Advised Of The Possibility Of Such Damages And Even If The Remedy Fails Of Its
ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law, including that goods will be of acceptable quality and services will be supplied with due care and skill. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited; and c. the benefits provided to you by the express warranties in this EULA are in addition to other rights and remedies available to you under the Australian Consumer Law. Your rights under the Australian Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the express warranty. The Software may be capable of retaining user-generated data. HP hereby provides you with notice that if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any such loss of data. If you think that you are entitled to any warranty under this agreement or any of the above remedies, please contact HP: Table A-1 HP PPS Australia Pty Ltd Building F, 1 Homebush Bay Drive Rhodes, NSW 2138 Australia To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most current customer service options. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows: a. provision of warranty or support services for the Software: to any one or more of the following: re-supply of the services or payment of the costs of having the services re-supplied; b. provision of the Software: to any one or more of the following: replacement of the Software or the supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or of acquiring equivalent software; or payment of the costs of having the Software repaired; and c. otherwise, to the maximum extent permitted by law. 204 Appendix A Service and support
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction involving a person who is purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as defined above) may recover the costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost. Where any supply of products or services is for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is fair and reasonable. © Copyright 2019 HP Development Company, L.P. The information contained herein is subject to change without notice. All other product names mentioned herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein. Version: April 2019 Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Customer self-repair warranty service 205
Get 24-hour Internet support, and download software utilities and drivers http://www.hp.com/support/colorljE47528MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register your product www.register.hp.com 206 Appendix A Service and support
Environmental product stewardship program
B
Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production The airborne emissions of ozone for this product has been measured according to a standardized protocol* and when these emissions data are applied to an anticipated high-use scenario in an office workspace**, HP has determined there is no appreciable amount of ozone generated during printing and the levels are well within current indoor air quality standards and guidelines.Paper use This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. HP LaserJet print supplies Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources and paper when printing. And when you are done, we make it easy and free to recycle.1 All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where materials are separated and refined for use as raw material in new Original HP cartridges and everyday products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and HP never refills or resells Original HP cartridges. To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your country/region for information on how to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge package. 1 Program availability varies. For more information, visit www.hp.com/recycle. Paper This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. Material restrictions This HP product does not contain added mercury. Battery information This product may contain a: ● Poly-carbonmonofluoride lithium (BR type) or ● Manganese dioxide lithium (CR type) battery that may require special handling at end-of-life.
Note:
NOTE for CR type only: Perchlorate material - special handling may apply. See http://dtsc.ca.gov/hazardouswaste/perchlorate. Weight: ~3 g Location: On motherboard 208 Appendix B Environmental product stewardship programUser Removable: No 廢電池請回收 For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org. Disposal of waste equipment by users (EU, UK, and India) This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle. Brazil hardware recycling information Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou rede de assistência técnica autorizada pela HP. Para maiores informações, inclusive sobre os pontos de recebimento, acesse: www.hp.com.br/reciclar Disposal of waste equipment by users (EU, UK, and India) 209
Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. SEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于63.0 dB(A)的办公设备不宜放置于办公室内,请在独立的隔离区域使用。 如需长时间使用本产品或打印大量文件,请确保在通风良好的房间内使用。 如您需要确认本产品处于零能耗状态,请按下电源关闭按钮,并将插头从电源插座断开。 您可以使用再生纸,以减少资源耗费。 The regulation of the implementation on China energy label for printer, fax, and copier 依据“复印机、打印机和传真机能源效率标识实施规则”,本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及 能效等级” (“Gb21521”) 决定并计算得出该标签上所示的能效等级和 Tec (典型
能耗) 值。有关规格的详细信息,请参阅 Gb21521 标准的当前版本。
210 Appendix B Environmental product stewardship programRestriction on Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule. WEEE (Turkey) Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur Restriction on Hazardous Substances statement (India) 211
Substances Table (China) Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. 212 Appendix B Environmental product stewardship program
Epeat
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/ environment/pdf/epeat_printers.pdf. Substances Table (Taiwan) For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP productsEpeat
213● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment. Also, visit www.hp.com/recycle. 214 Appendix B Environmental product stewardship program
Regulatory information
C
Regulatory statements Regulatory model identification numbers For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers. Product model number Regulatory model number HP Color LaserJet Managed MFP E47528Boisb-1901-01
European Union & United Kingdom Regulatory Notice Products bearing the CE marking and UKCA marking comply with one or more of the following EU Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonized Standards. The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/ certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is: Email [email protected] The EU point of contact for regulatory matters is: HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany The UK point of contact for regulatory matters is: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT The product meets the requirements of EN 55032 and its equivalent UK/BS EN standard, in which case the following applies: 'Warning – This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.’ Regulatory information 215FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Note:
Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules. Canada - Industry Canada ICES-003 Compliance StatementCan Ices-3(A)/Nmb-3(A)
VCCI statement (Japan)Vcci 32-1 規定適合の場合
EMC statement (Korea) ₤ݠݠỵᑤῙ⾈ἀᩌῙ⺐Ꮩℱᆌℱ⺙ᩡ⳹ኬᕋ⁰ݠݠᆌᩌ
ⅅῙ⾈ἀᩌῙ⺈ῠℴⰼԴᩝ₈ ῠᅔ₸ᯥ௸ఔ $ܹݠݠ ỵᑤῙᕙ⫥ᰐݠ⃀⃜ EMC statement (China) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz. 216 Appendix C Regulatory informationConnect the power cord between the product and a grounded AC outlet.
Caution:
To prevent damage to the product, use only the power cord that is provided with the product. Power cord statement (Japan) Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.Warning!
Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada regulatory matters, please contact: HP Inc. 1501 Page Mill Rd, Palo Alto, CA 94304, USA Email contact: [email protected] or Telephone contact: +1 (650) 857-1501 Laser statement for Finland Luokan 1 laserlaite HP Color LaserJet Managed MFP E47528, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.Varoitus !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.Varning !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.Huolto
HP Color LaserJet Managed MFP E47528 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän Power cord statement (Japan) 217käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
Varo !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.Varning !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. Nordic Statements (Denmark, Finland, Norway, Sweden) Denmark: Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord. Finland: Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan. Norway: Apparatet må tilkoples jordet stikkontakt. Sweden: Apparaten skall anslutas till jordat uttag. GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der dargestellten Zeichen kommen. Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet. 218 Appendix C Regulatory informationEurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) EMI statement (Taiwan) Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) 219
Product stability Do not extend more than one paper tray at a time. Do not use paper tray as a step. All trays must be closed while relocating/moving product. Keep hands out of paper tray when closing. If the printer has a keyboard, close keyboard tray when not in use. Telecom (fax) statements Fax Cord Statement Product may or may not have fax/telephone cord enclosed. If not provided to reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Europe Statement for Telecom Operation The printer meets applicable EU Directive & UK Statutory Instruments and carries the CE & UKCA mark accordingly. For details see EU & UK Declaration of Conformity issued by the manufacturer. For printers with the feature to be connected to the analog Public Switched Telecommunication Networks (PSTN): Due to differences between individual European national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point. Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact your equipment supplier or HP Inc. help desk in the country of operation. Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator. Declaração para a ANATEL do Brasil Para maiores informações consulte o site da ANATEL – www.anatel.gov.br New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service. This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand. 220 Appendix C Regulatory information
Additional FCC statement for telecom products (US) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. The REN is used to determine the quantity of devices, which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. FCC-compliant telephone cord, jack and modular plug should be used with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant. This equipment cannot be used on telephone company- provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. The customer can do the following repairs: Replace any original equipment that came with the device. This includes the toner cartridge, the supports for trays and bins, the power cord, and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges. Telephone Consumer Protection Act (US) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, or other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges). Industry Canada CS-03 requirements Notice: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable Additional FCC statement for telecom products (US) 221
method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas.
Caution:
Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is shown on the regulatory chassis label. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five (5). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A. Remarque: L'étiquette Industrie Canaca identifie un équiement certifié. Cette certification signifie que l'équipement satisfait à certaines exigences en matière de protection, d'exploitation et de sécurité du réseau de télécommunications, conformément au(x) document(s) sur les exigences techniques relatives à l'équipement terminal. Le Ministère ne garantit pas que l'équipement donnera satisfaction à l'utilisateur. Avant d'installer cet équipement, les utilisateurs doivent s'assurer qu'ils sont autorisés à connecter l'équipement aux installations de l'entreprise locale de télécommunications. L'équipement doit également être installé via une méthode de connexion appropriée. Le client doit être conscient que le respect des conditions ci-dessus ne peut pas empêcher la dégradation du service dans certaines situations. Les réparations de l'équipement certifié doivent être coordonnées par un représentant désigné par le fournisseur. Toute réparation ou modification apportée par l'utilisateur à cet équipement ou tout dysfonctionnement de l'équipement peut amener l'entreprise de télécommunications à demander à l'utilisateur de débrancher l'équipement. Pour leur propre protection, les utilisateurs doivent s'assurer que les connexions électriques à la terre du service public d'électricité, des lignes téléphoniques et, le cas échéant, des conduites d'eau métalliques internes sont raccordées ensemble. Cette précaution peut être particulièrement importante dans les zones rurales.Caution:
Les utilisateurs ne doivent pas tenter d'effectuer eux-mêmes de tels raccordements, mais doivent prendre contact avec les services d'inspection électrique appropriés ou avec un électricien, selon le cas. Le numéro d'équivalence de sonnerie (REN) de cet appareil est indiqué sur l'étiquette réglementaire du châssis. Ce produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. Le numéro d'équivalence de sonnerie (REN) indique le nombre maximum d'appareils pouvant être connectés à une interface téléphonique. La terminaison d'une interface peut consister en n'importe quelle combinaison de dispositifs, à la seule condition que la somme des REN de tous les dispositifs ne dépasse pas cinq (5). Le code de raccordement standard (type prise téléphonique) pour les appareils directement raccordés au réseau téléphonique est CA11A. 222 Appendix C Regulatory informationJapan Telecom Mark この製品には、認定済みファックス モジュールが含まれています。
認証番号 (Xxx Xxxxxxxx) は、Hp アナログ ファックス アクセサリにあります。
Belarus В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь) продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь, размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY. Japan Telecom Mark 223Index Symbols/Numerics 550-sheet tray jams 136
A
acoustic specifications 12 AirPrint 44, 46 alternative letterhead mode 14, 21, 25 Android devices printing from 44, 46 anticounterfeit supplies 189, 200B
batteries included 207, 208 bin, output locating 2 Bonjour identifying 111 browser requirements HP Embedded Web Server 111C
calibrate colors 164 scanner 172 cartridge replacing 29 cartridges non-HP 189, 200 recycling 207, 208 warranty 189, 199 cleaning glass 172, 176, 181 paper path 160 colors calibrate 164 control panel help 128 locating 2 locating features on the touchscreen control panel 4 copy optimize for text or pictures 172 copy settings HP Embedded Web Server 111, 112, 115 copying overview 50 counterfeit supplies 189, 200 customer support online 189, 205D
default gateway, setting 122 deleting stored jobs 41, 43 digital send settings HP Embedded Web Server 111, 112, 115 digital sending folders 94 printer memory 92 sending documents 89Usb
98 dimensions, printer 10 disposal, end-of-life 207, 208 document feeder jams 136, 138 paper-feeding problems 130, 136 double-sided printing Mac 38 Windows 35 duplex printing Mac 38 duplex printing (double-sided) settings (Windows) 35 Windows 35 duplexer clear jams 157 jams 136 duplexing manually (Mac) 38 manually (Windows) 35E
easy-access USB printing 46 edge-to-edge copying 172 electronic hardware recycling 207, 209 Embedded Web Server changing network settings 121 changing printer name 121 opening 121 Embedded Web Server (EWS) assigning passwords 124 features 111 network connection 111 end-of-life disposal 207, 208 energy use, optimizing 125 envelopes loading 25 orientation 25 environmental stewardship program 207 Ethernet (RJ-45) port locating 3 Eurasian conformity 215, 219 Explorer, versions supported HP Embedded Web Server 111F
fax block 109 feeding problems 185, 187 optimize for text or pictures 181 overview 102 required settings 102 settings 103, 109 setup 102 fax port locating 3 fax settings HP Embedded Web Server 111, 112, 117 required 102 FCC regulations 215, 216 feeding problems 185, 187 Finnish laser safety statement 215, 217 folders sending to 94 fraud Web site 189, 200 fuser jams 136, 153, 155 224 IndexG
gateway, setting default 122 general configuration HP Embedded Web Server 111, 112, 114 glass, cleaning 172, 176, 181H
hard disks encrypted 124, 125 hardware recycling, Brazil 207, 209 Help button locating 4 help, control panel 128 HP Customer Care 189, 205 HP Embedded Web Server changing network settings 121 changing printer name 121 copy settings 111, 112, 115 digital send settings 111, 112, 115 fax settings 111, 112, 117 general configuration 111, 112, 114 HP Web Services 111, 112, 119 information pages 111-113 network settings 111, 112, 119 opening 121 other links list 111, 112, 115 print settings 111, 112, 115 scan settings 111, 112, 115 security settings 111, 112, 118 supplies 117 troubleshooting tools 111, 112, 117 HP Embedded Web Server (EWS) features 111 network connection 111 HP ePrint 44 HP ePrint software 44 HP fraud Web site 189, 200 HP JetAdvantage business solutions 100 HP Web Jetadmin 127 HP Web Services enabling 111, 112, 119I
image quality check toner-cartridge status 160, 161 Information button locating 4 information pages HP Embedded Web Server 111-113 interface ports locating 3 Internet Explorer, versions supported HP Embedded Web Server 111 IP Security 124, 125 IPsec 124, 125 IPv4 address 122 IPv6 address 122J
jams 550-sheet tray 136 auto-navigation 137 causes of 137 document feeder 136, 138 duplexer 136, 157 fuser 136, 153, 155 locations 136 output bin 136, 159 rear door 150 Tray 1 136, 142 Tray 2 136, 144 Tray 3 147 Japanese VCCI statement 215, 216 Jetadmin, HP Web 127 JetAdvantage 100 jobs, stored creating (Windows) 41 deleting 41, 43 Mac settings 41 printing 41, 43K
Korean EMC statement 215, 216L
label orientation 26 labels printing (Windows) 35 printing on 26 labels, loading 26 LAN port locating 3 laser safety statements 215, 217 license, software 189, 201 loading paper in Tray 1 14 paper in Tray 2 17 paper in Tray 3 21 local area network (LAN) locating 3 lock formatter 124, 125M
Mac driver settings Job Storage 41 managing network 121 managing the printer overview 111 manual duplex Mac 38 Windows 35 margins, small copying 172 material restrictions 207, 208 Material Safety Data Sheet(Msds)
207, 212 memory included 7 memory chip (toner) locating 29 memory chip, toner cartridge description 189, 200 mercury-free product 207, 208 minimum system requirements macOS 8 Windows 8 mobile printing Android devices 44, 46 multiple pages per sheet printing (Mac) 38 printing (Windows) 35N
Near Field Communication printing 44 Netscape Navigator, versions supported HP Embedded Web Server 111 network printer name, changing 121 settings, changing 121 settings, viewing 121 network duplex settings, changing 123 Network Folder, scan to 94 network link speed settings, changing 123 Index 225network settings HP Embedded Web Server 111, 112, 119 networks default gateway 122 HP Web Jetadmin 127 IPv4 address 122 IPv6 address 122 subnet mask 122 supported 7 NFC connect and print 44 non-HP supplies 189, 200
O
on/off button locating 2 online help, control panel 128 online support 189, 205 operating systems, supported 8 optimize copy images 172 optimize fax images 181 optimize scanned images 176 other links list HP Embedded Web Server 111, 112, 115 output bin clear jams 136, 159 locating 2P
pages per minute 7 pages per sheet selecting (Mac) 38 selecting (Windows) 35 paper jams 136, 137 loading Tray 1 14 loading Tray 2 17 loading Tray 3 21 selecting 160, 163 Tray 1 orientation 14, 16 Tray 2 orientation 20 Tray 3 orientation 23 paper jams 550-sheet tray 136 document feeder 136, 138 duplexer 136, 157 fuser 136, 153, 155 locations 136 output bin 136, 159 rear door 150 Tray 1 136, 142 Tray 2 136, 144 Tray 3 147 paper pickup problems solving 130, 133 paper trays overview 14 paper type selecting (Windows) 35 paper types selecting (Mac) 38 ports locating 3 potential shock hazard 2 power consumption 11 power connection locating 3 power switch locating 2 power usage 125 print drivers Linux 8 macOS 8Unix
8 Windows 8 print media loading in Tray 1 14 print on both sides Mac 38 manually, Windows 35 Windows 35 print settings HP Embedded Web Server 111, 112, 115 printer overview 1 printer memory sending to 92 printer memory, scan to 92 printing from USB storage accessories 46 overview 35 stored jobs 41, 43 printing on both sides settings (Windows) 35 private printing 41 product number locating 2R
rear door jams 150 recycling 207, 208 electronic hardware 207, 209 replacing toner cartridges 29 required settings fax 102 reset factory settings 128 RJ-45 port locating 3S
safety statements 215, 217 Save to printer memory 92 scan settings HP Embedded Web Server 111, 112, 115 Scan to Network Folder 94 initial setup 70 Scan to USB Drive 98 enabling 85 scanner calibrate 172 glass cleaning 172, 176, 181 scanning optimize for text or pictures 176 overview 55 scanning to email sending documents 89 scanning to folder 94 scanning to printer folder 92 scanning to printer memory 92 scanning to USB 98 security encrypted hard disk 124, 125 security settings HP Embedded Web Server 111, 112, 118 sending to email sending documents 89 serial number locating 2 settings fax 103, 109 reset to factory (default) settings 128 Sign In button locating 4 Sign Out button locating 4 sleep delay setting 125 small margins 172 software software license agreement 189, 201 226 Indexspecial paper printing (Windows) 35 speed, optimizing 125 status, fax accessory page 185 storage, job Mac settings 41 store print jobs 41 stored jobs creating (Mac) 41 creating (Windows) 41 deleting 41, 43 printing 41, 43 storing jobs with Windows 41 subnet mask 122 supplies counterfeit 189, 200 HP Embedded Web Server 117 low threshold settings 129 non-HP 189, 200 recycling 207, 208 replacing toner cartridges 29 using when low 129 support online 189, 205 supported operating systems 8 system requirements HP Embedded Web Server 111