Samsung Washing Machine Filter Top Loader
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Common questions
Common Questions
28 totalHow do I clean the Magic Filter?
Press down the upper area of the filter case to remove it, then unlock the cover and clean the filter with running water and a brush. When cleaning is complete, close the cover and reinsert the filter case to the original position until you hear a clicking sound. (Page 39)
What does the ECO TUB CLEAN indicator mean?
The ECO TUB CLEAN indicator reminds you to clean the tub when necessary. If the indicator blinks after washing is complete, remove the laundry and run the ECO TUB CLEAN cycle. The reminder remains active for 6 consecutive cycles immediately after each cycle is complete, though you can ignore it and continue running cycles normally as this is not a system failure. (Page 38)
How do I fix a water leak from my washing machine?
Check that all hose connections are tight, ensure the water supply hose's rubber packing is in the correct position and screwed tightly, and verify the drain hose end is correctly inserted and secured to the drain system. Avoid overloading, use HE detergent to prevent oversudsing, straighten any kinked hoses, and if water pressure is too strong, close the water tap slightly. (Page 47)
What should I do if error code 4C appears on the display?
Error code 4C indicates water is not being supplied. Make sure the water taps are open, the water hoses are not clogged, the water taps are not frozen, the washing machine has sufficient water pressure, and both cold and hot water taps are properly connected. Clean the mesh filter as it may be clogged. When this code displays, the washing machine drains for 3 minutes and the Power button is inoperative during this time. (Page 48)
How do I activate the Child Lock function?
Press and hold Water Level and Wash simultaneously for approximately 3 seconds to activate the Child Lock function. When activated, the Child Lock indicator blinks. This function locks the washing machine lid to prevent children from climbing into and suffocating inside the tub. (Page 33)
What is the recommended drain hose height for installation?
The recommended standpipe height is 90-100 cm from the floor. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose. Make sure the end of the drain hose is not submerged by water, as this may cause serious damage to the washing machine. (Page 12, 19)
Show 22 more questions
How do I run the Power Tub Clean cycle?
What should I do if error code 5C appears?
How do I use the Delay End function?
What is the proper way to connect the water hose to a threaded water tap?
What should I do if my washing machine doesn't drain or spin?
My washing machine is leaking water. What should I check?
How do I clean the Magic Filter on my Samsung washing machine?
Why is my laundry still wet after the washing cycle completes?
What does error code 4C mean and how do I fix it?
How do I clean the Pump Filter on my washing machine?
Why does my washing machine have foul odors?
What does error code 5C mean and what should I do?
How do I clean the Mesh Filter in my washing machine?
How do I clean the Magic Filter in my Samsung washing machine?
What should I do if my washing machine won't drain or spin?
Why is my load still wet at the end of the wash cycle?
What should I do if water is filling at the wrong temperature?
How do I fix a water leak in my washing machine?
How do I clean the Pump Filter?
What does the error code 4C mean and how do I fix it?
What should I do if the lid is locked and won't open?
Why does my washing machine have odours and how do I prevent this?
Full Manual
2 pages
Washing Machine User manual
Wa11Cg5886/Wa13Cg5886
Questions Or Comments?
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India
1800 40 Samsung (1800 40 7267864)
(Toll-Free)1800 5 Samsung (1800 5 7267864)
(Toll-Free) www.samsung.com/in/supportNepal
16600172667 (Toll Free for NTC Only) 9801572667 (Toll Free for Ncell users) www.samsung.com/in/supportBangladesh
08000-300-300 (Toll free) 09612-300-300 www.samsung.com/bd/supportSri Lanka
011 Samsung (011 7267864)
www.samsung.com/in/support This product is RoHS compliant.Dc68-04440K-00
English Maintenance English 38 ECO TUB CLEAN reminder ࡞ The ECO TUB CLEAN indicator reminds you of cleaning the tub when necessary. If you happen to see the indicator blinking after washing is complete, remove the laundry and run the ECO TUB CLEAN cycle. ࡞ You can ignore this reminder and continue to run cycles normally because this is not a system failure. However, the reminder remains active for 6 consecutive cycles immediately after each cycle is complete. ࡞ To keep the tub clean, it is recommended to run ECO TUB CLEAN on a regular basis. Power Tub Clean Use this function if you have not performed the ECO TUB CLEAN cycle or need more powerful tub cleaning performance. You can add detergent to clean the tub more thoroughly.Warning
࡞ Do not put any items in the tub while running the Power Tub Clean cycle. The items may get damaged or discoloured. ࡞ Depending on the conditions and surroundings in which the washing machine is used, the degree of contamination in the tub or the result of the Power Tub Clean cycle may vary. English English 39 Magic ѣlterA
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Fills with the wrong temperature water. ࡞ Fully open both water taps. ࡞ Make sure the temperature selection is correct. ࡞ Make sure the hoses are connected to the correct water taps. Flush water lines. ࡞ Disconnect the hoses and clean the screens. The hose ѣlter screens may be clogged. ࡞ While the washing machine ѣlls, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. ࡞ While the washing machine ѣlls, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature. The lid is locked or will not open. (This only applies to the models with the lid- locking feature.) ࡞ The lid is locked and will not open while the washing machine is operating. To open the lid, press Start/Pause to pause the operation ѣθst. (If the Child Lock function is activated, you must deactivate the Child Lock function before pressing Start/Pause.) Does not drain and/or spin. ࡞ Check the fuse or reset the circuit breaker. ࡞ Make sure the electrical voltage is normal. ࡞ Make sure the washing machine is plugged in. ࡞ Make sure the drain hose is pointed downward. (Natural drain models only) ࡞ Make sure the drain hose is not clogged. ࡞ Make sure the drain hose is not kinked. ࡞ Straighten the drain hose. If there is a drain restriction, call for service. ࡞ Close the lid, and press Start/Pause (or press and hold Start/Pause for 3 seconds). For your safety, the washing machine will not spin unless the lid is closed. Load is wet at the end of the cycle. ࡞ Use the High or Extra High spin speed. (Applicable model only) ࡞ Use high e˙ѣciency (HE) detergent to reduce oversudsing. ࡞ Load is too small. Small loads (one or two items) may become unbalanced and not spin completely. English English 47 n o it cA
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Leaks water. ࡞ Make sure all hose connections are tight. ࡞ Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again. ࡞ Make sure the end of the drain hose is correctly inserted and secured to the drain system. ࡞ Avoid overloading. ࡞ Use high e˙ѣʀ̈ency (HE) detergent to prevent oversudsing. ࡞ Make sure the water supply hose is not kinked. ࡞ If the water supply is too strong, water may leak. Close the water tap a little. ࡞ Make sure water is not leaking from the water tap. If so, repair the water tap. Excessive suds. ࡞ Use high e˙ѣʀ̈ency (HE) detergent to prevent oversudsing. ࡞ Reduce the detergent amount for soft water, small loads, or lightly soiled loads. ࡞ Non-HE detergent is not recommended. The spin basket or drain/ supply hose is frozen. ࡞ Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water. ࡞ Fill the spin basket with warm water, and then wait for about 10 minutes. ࡞ Put a hot towel on the drain hose connector. ࡞ Reconnect the water supply hose and drain hose, and check if water is supplied properly. Water drains out immediately. ࡞ Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again. ࡞ Lift the end of the drain hose to prevent water from draining. Fill the spin basket halfway with water, and then run spinning after releasing the drain hose. ࡞ Make sure the drain hose is installed correctly. See the installation section of this user manual and adjust the position of the drain hose as instructed. Stains on clothes. ࡞ Clean the ѣ̷ter. Has odours. ࡞ Excessive suds collect in recesses and can cause foul odours. ࡞ Run cleansing cycles to sanitise periodically. ࡞ Dry the washing machine interior after a cycle has ѣnished. If a problem persists, contact a local Samsung service centre. English Maintenance English 40 Pump ѣlter (applicable models only)A
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1C
The Water Level sensor is not working properly. ࡞ Check Water Level Sensor wire harness. ࡞ If the information code remains, contact a customer service centre.Note
When the washing machine displays “1C”, the washing machine drains for 3 minutes and the Power button is inoperative during this time.3C
Check the motor for operation. ࡞ Try restarting the cycle. ࡞ If the problem continues, call for service.4C
Water is not supplied. ࡞ Make sure the water taps are open. ࡞ Make sure the water hoses are not clogged. ࡞ Make sure the water taps are not frozen. ࡞ Make sure the washing machine is operating with sЇ˙ѣʀ̈ent water pressure. ࡞ Make sure that the cold water tap and the hot water tap are properly connected. ࡞ Clean the mesh ѣ̷ter as it may be clogged.Note
When the washing machine displays “4C”, the washing machine drains for 3 minutes and the Power button is inoperative during this time.4C2
࡞ Make sure the cold water supply hose is ѣθmly connected to the cold water tap. If it is connected to the hot water tap, the laundry may be deformed with some cycles.5C
Water is not draining. ࡞ Make sure the drain hose is not frozen or clogged. ࡞ Make sure the drain hose is positioned correctly, depending on the connection type. ࡞ Clean the debris ѣ̷ter as it may be clogged. ࡞ Make sure the drain hose is straightened all the way to the drain system. ࡞ If the information code remains, contact a customer service centre.8C
Check the MEMS sensor. ࡞ Power off the washing machine. Wait 2-3 minutes, power on the washing machine, and then try again. ࡞ If the problem continues, call for service. English English 49 n o it cA
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9C1
The electronic control needs to be checked (Over Voltage Error). ࡞ Check the PCB and wire harness. ࡞ Check if power is supplied properly. ࡞ If the information code remains, contact a customer service centre.9C2
Low voltage detected. ࡞ Check if the power cord is plugged in. ࡞ If the information code remains, contact a customer service centre.Ac6
Inverter Communication problem. ࡞ Check the Inverter PCB and wire harness. ࡞ If the information code remains, contact a customer service centre. dC dC1 The washing machine’s lid is not properly closed. ࡞ Make sure the lid is properly closed. ࡞ Make sure laundry is not caught in the lid. ࡞ If the information code remains, contact a customer service centre.Hc
High temperature heating check. ࡞ If the information code remains, contact a customer service centre.Lc
Check the drain hose. ࡞ Make sure the end of the drain hose is placed on the Ѥoor. ࡞ Make sure the drain hose is not clogged. ࡞ If the information code remains, contact a customer service centre.Note
When the washing machine displays “LC”, the washing machine drains for 3 minutes and the Power button is inoperative during this time.Oc
Water is oveθѤowed. ࡞ Restart after spinning. ࡞ If the information code remains on the display, contact a local Samsung service centre.Pc
When position of the clutch can't be detected. ࡞ If the information code remains, contact a customer service centre.Pc1
After position of the clutch is detected, if the signal of the clutch hall goes wrong. ࡞ If the information code remains, contact a customer service centre. English Operations English 36 Open Source Announcement The software included in this product contains open source software. You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by contacting our support team via http://opensource.samsung.com It is also possible to obtain the complete corresponding source code in a physical medium such as a CD- ROM; a minimal charge will be required. The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0 leads to the download page of the source code made available and open source license information as related to this product. This offer is valid to anyone in receipt of this information.Note
Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The o˙ѣʀ̈ɇ̷Declaration of conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name. Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz English English 37 Maintenance Cleaning Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Exterior ࡞ Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. ࡞ Clean the control panel with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panels.Eco Tub Clean
Regularly run this cycle to clean the tub and to remove bacteria from it.Clean.
Note
If the washing machine is installed and used in a humid place, bacteria in the air may adhere to the humid surface of the tub and foster mould growth, which is harmful to your health. To keep your washing machine tub clean, use the ECO TUB CLEAN cycle once every 1-2 months (or when the ECO TUB CLEAN indicatorturns on) to clean the tub.
Caution
࡞ Only run ECO TUB CLEAN when the tub is completely empty. This may cause damage to the laundry or a problem with the washing machine. ࡞ Depending on the conditions and surroundings in which the washing machine is used, the degree of contamination in the tub or the result of the ECO TUB CLEAN cycle may vary. When using the ECO TUB CLEAN cycle, pour 200 ml of chlorine bleach evenly on the bottom of the tub.A
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Does not turn on. ࡞ Make sure you use rated power for the product. ࡞ Make sure the power cord is completely plugged in. ࡞ Check the fuse or reset the circuit breaker. Does not start. ࡞ Make sure the lid is closed. ࡞ Make sure the water taps are open. ࡞ Make sure to press Start/Pause (or press and hold Start/Pause for 3 seconds) to start the washing machine. ࡞ Make sure Child Lock is not activated. ࡞ Before the washing machine starts to ѣ̷̷ࡨ̈ϩ will make a series of clicking noises to check the lid’s lock and does a quick drain. (This only applies to the models with the lid-locking feature.) ࡞ Was the lid opened during the spinning cycle? Close the lid, and press Start/Pause (or press and hold Start/Pause for 3 seconds) to resume. (This only applies to the models without the lid-locking feature.) ࡞ The machine enters Standby or is in a soaking cycle. Please wait. ࡞ Check the fuse or reset the circuit breaker. Water is not supplied. ࡞ Make sure you press Start/Pause (or press and hold Start/Pause for 3 seconds) after selecting the water supply. ࡞ Make sure the water taps are open. ࡞ Is the ѣlter net at the water supply hose connector clogged? Clean the ѣ̷ter net by brushing with a toothbrush. ࡞ Is the water supply cut off? If the water supply is cut off, close the tap and power off. ࡞ Straighten the water supply hoses. ࡞ Open and close the lid, then press Start/Pause (or press and hold Start/Pause for 3 seconds). ࡞ If the water pressure is low, it takes longer to start washing. ࡞ If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level. After a cycle, detergent remains in the automatic dispenser. ࡞ Make sure the washing machine is running with sЇ˙ѣcient water pressure. ࡞ Make sure the detergent drawer is properly inserted. ࡞ Remove and clean the detergent drawer, and then try again. English English 45 n o it cA
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Vibrates excessively or makes noise. ࡞ Make sure the washing machine is set on a level Ѥoor. If the Ѥoor is not level, use the levelling feet to adjust the washing machine. ࡞ Make sure the washing machine is not contacting any other object. ࡞ Make sure the laundry load is balanced. ࡞ Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again. ࡞ Make sure the space around the washing machine is free of objects. ࡞ Humming is produced normally during operation. ࡞ Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete. Stops. ࡞ Plug the power cord into a live electrical outlet. ࡞ Check the fuse or reset the circuit breaker. ࡞ Close the lid, and press Start/Pause (or press and hold Start/Pause for 3 seconds) to start the washing machine. For your safety, the washing machine will not spin unless the lid is closed. (This only applies to the models with the lid-locking feature.) ࡞ Before the washing machine starts to ѣ̷̷ࡨ̈t will make a series of clicking noises to check the lid’s lock and does a quick drain. ࡞ There may be a pause or soak period in the cycle. Wait brieѤy and the washing machine may start. ࡞ Make sure the inlet hose screens at the taps are not clogged. Periodically clean the screens. ࡞ This problem occurs temporarily due to low voltages, and will be solved when power recovers. The ECO TUB CLEAN alarm does not turn off. ࡞ When the machine is diagnosed to be cleaned, the ECO TUB CLEAN indicator blinks for an hour. This recurs 6 consecutive times until you run the ECO TUB CLEAN cycle. This is normal, and not a system failure. To keep the tub clean, it is recommended to run the cycle once every 1-3 months. Compressor : 60 months (240 months for Digital Inverter Compressor) Room/Split Air Conditioner/ Floor Standing Air Conditioners (FAC) Compressor : 60 months (120 months for Digital Inverter Compressor) Condenser : 60 months ( 12 months for Fin & Tube type) Window Air Conditioner 60 Months on Compressor Dryer Dryer Wash Motor : 60 months on Semi Automatic Wash Motor Universal motor : 60 months Digital Inverter Motor : 240 months AC Motor : 120 months Digital Inverter Motor : 240 months (Applicable for Rear & Front Control Panel models with Wobble Pulsator) English Operations English 34 Deactivating the Child Lock function Press and hold both Water Level and Wash simultaneously for approximately 3 seconds. ࡞ When you deactivate the Child Lock function, the Child Lock indicator is turned off. ࡞ The Child Lock function prevents children or the inѣθm from accidently operating the washing machine and injuring themselves.Warning
If a child enters the washing machine, the child may become trapped and suffocate.Caution
࡞ Once you have activated the Child Lock function, it continues working even if the power is turned off. ࡞ Forcing the lid open can result in injury or damage to the product.Note
To add laundry after you have activated the Child Lock function, you must ѣθϑϩʒeactivate the Child Lock function. Delay End You can set the washing machine to ѣnish a cycle later. The hour displayed indicates the time the wash will ѣnish.Note
The app is subject to change without notice for improved performance. Log in You must ѣθst log into SmartThings with your Samsung account. To create a new Samsung account, follow the instructions on the app. You don’t need a separate app to create your account.Note
If you have a Samsung account, use the account to log in. A registered Samsung smartphone user automatically logs in. To register your appliance to SmartThingsA
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Ub Spinning does not work. ࡞ Make sure laundry is spread out evenly. ࡞ Make sure the washing machine is on a Ѥɇϩࡨstable surface. ࡞ Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the ѣnal spin result might be unsatisfactory, and an “Ub” check message will be shown in the display. If any information code keeps appearing on the screen, contact a local Samsung service centre. English English 51 Spec cation Spec cation sheet Type Top loading washing machineWa11Cg5886**
Wa13Cg5886**
0 .3 1 0 .1 1 ) g k ( y tic a p aC
Power consumption (W)Ac 220-240 V /
50 Hz 1400-1650 Dimensions (mm) W610 x D675 x H1059 W610 x D675 x H1089 0 .1 4 ) g k ( t h g ie w t eN
Water pressure (MPa (kg·f/cm2 ) 0 .8 - 5. 0 ( 8S
Note
Asterisk (*) means variant model and can be varied (0-9) or (A-Z). The design and speci cations are subject to change without notice for quality improvement purposes. The energy label speci cations have been determined by using the following program according to IECEnglish Safety information English 6