HP LaserJet Pro MFP M126 Multifunction Printer
Ask AI
— answers from the official manualAI-powered answers from the official manual. Verify critical info.
Common questions
Common Questions
28 totalHow do I create a speed-dial entry for frequently used fax numbers?
Press the Setup button, select Fax Setup and then Phone Book, select Add/Edit, choose an unassigned number for the new entry and press OK, then use the keypad to enter the fax number and press OK, and finally enter a name for the entry using the keypad.
What information does the HP Device Toolbox provide about my printer's supplies?
The Home tab of HP Device Toolbox shows the Supplies Status section which displays the approximate percent life remaining of HP supplies. It also allows you to print the supplies status page that the product generates. Note that actual supply life remaining can vary and you should consider having a replacement supply available when print quality is no longer acceptable.
How do I replace the toner cartridge in the M126?
The manual includes a section on replacing the toner cartridge (page 66), though specific step-by-step instructions are referenced but not fully detailed in the provided content. The manual also addresses handling of low toner messages and enabling/disabling the Very Low settings for cartridge warnings.
What paper sizes and types does the HP LaserJet Pro MFP M126 support?
The M126 supports paper sizes from Letter, Legal, A4, A5, A6, and various other international sizes down to custom sizes as small as 76 x 127 mm (3 x 5 in) up to 216 x 356 mm (8.5 x 14 in). Supported paper types include plain, colored, recycled, bond, labels, envelopes, letterhead, preprinted, prepunched, and various weights from light (60–74g) to extra heavy (131–175g).
How do I load paper in the input tray correctly?
Load the paper face-up with the top edge forward in the input tray, then adjust the paper guides until they are snug against the paper. When adding new paper, remove all existing paper from the tray and straighten the stack without fanning the paper, as this reduces jams by preventing multiple sheets from feeding through at once.
What should I do if I need to print on paper smaller than 185 mm (7.3 in)?
Use the short-paper extender tool that is stored in a slot on the right side of the input area. Remove the tool, attach it to the paper length guide on the input tray, load the paper, and then push the paper length guide in so the extender tool supports the paper.
Show 22 more questions
How do I manually print on both sides of a document in Windows?
What is HP ePrint and how do I set it up?
How do I make a basic copy with the M126?
What do I need to do before I can send a fax with the M126?
What should I know about the warranty and liability?
Does the HP LaserJet Pro MFP M126 support wireless printing?
Is AirPrint supported on the M126?
What are the different control panel options available for the M126?
What warranty information is provided for the M126?
Can I manually print on both sides of the paper with the M126?
What is HP ePrint and how do I use it?
Can I print on both sides of the paper automatically?
How do I select different paper types for printing on the M126?
Does the M126 have wireless printing capabilities?
Can I print multiple pages on a single sheet with the M126?
How do I select the correct paper type before printing?
Is there a web-based printing option available?
How do I load paper into the input tray?
What types of paper does this printer support?
Which control panel type does my M126 model have?
What paper sizes does the HP LaserJet Pro MFP M126 support?
How do I print multiple pages on a single sheet?
Full Manual
123 pages
Laserjet Pro Mfp
User GuideM125-126
M125-126
M127-128
M127-128
HP LaserJet Pro MFP M125, M126, M127,
M128
User Guide
Copyright and License © Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 11/2015 Trademark Credits Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholder- authorized copying only. Don't steal music. Bluetooth is a trademark owned by its proprietor and used by HP Company under license. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison ............................................................................................................................................... 2 Product views ......................................................................................................................................................... 4 Product front view ............................................................................................................................... 4 Product back view ............................................................................................................................... 5 Control panel overview .......................................................................................................................................... 6 M125a, M125r, M125ra, M126a .......................................................................................................... 6 M125nw, M125rnw, M126nw .............................................................................................................. 7 M127fn, M127fs, M128fn, M127fp, M128fp ....................................................................................... 8 M127fw and M128fw .......................................................................................................................... 9 Control-panel Home screen (touchscreen only) ............................................................................... 10 2 Paper trays ................................................................................................................................................. 11 Supported paper sizes and types ........................................................................................................................ 12 Supported paper sizes ...................................................................................................................... 12 Supported paper types ..................................................................................................................... 13 Load the input tray .............................................................................................................................................. 14 Tray adjustment for small paper sizes ............................................................................................. 16 3 Print ........................................................................................................................................................... 19 Print tasks (Windows) .......................................................................................................................................... 19 How to print (Windows) ..................................................................................................................... 19 Manually print on both sides (Windows) ........................................................................................... 20 Print multiple pages per sheet (Windows) ........................................................................................ 22 Select the paper type (Windows) ...................................................................................................... 24 Additional printing information ........................................................................................................ 25 Print tasks (Mac OS X) .......................................................................................................................................... 27 How to print (Mac OS X) ..................................................................................................................... 27 Manually print on both sides (Mac OS X) ........................................................................................... 27 Print multiple pages per sheet (Mac OS X) ........................................................................................ 28 Select the paper type (Mac OS X) ...................................................................................................... 28
Enww
iii
Additional printing information ........................................................................................................ 28 Web-based printing ............................................................................................................................................. 30 HP ePrint ............................................................................................................................................ 30 HP ePrint software ............................................................................................................................ 30 AirPrint ............................................................................................................................................... 31 Set up HP Wireless Direct Printing ....................................................................................................................... 32 4 Copy ........................................................................................................................................................... 33 Make a copy .......................................................................................................................................................... 34 Copy on both sides (duplex) ................................................................................................................................ 35 Optimize copy quality .......................................................................................................................................... 36 Adjust the lightness or darkness for copies (LED control panel only) ................................................................ 37 Reduce or enlarge copies (LED control panel only) ............................................................................................. 38 5 Scan ........................................................................................................................................................... 39 Scan by using the HP Scan software (Windows) ................................................................................................. 39 Scan by using the HP Scan software (Mac OS X) ................................................................................................. 40 6 Fax ............................................................................................................................................................. 41 Connect and configure the product for fax ......................................................................................................... 42 Connect the product .......................................................................................................................... 42 Configure the product ....................................................................................................................... 43 Configure fax time, date, and header ............................................................................. 43 Control panel ................................................................................................ 43 HP Fax Setup Wizard (Windows) .................................................................. 44 Configure for stand-alone fax ........................................................................................ 44 Configure for an answering machine .............................................................................. 46 Configure for an extension phone .................................................................................. 46 Install the HP Fax software (Windows, optional) .............................................................................. 48 Send a fax ............................................................................................................................................................ 49 Send a fax by dialing manually from the product control panel ...................................................... 49 Send a fax using the HP software (Windows) ................................................................................... 50 Create, edit, and delete speed-dial entries ......................................................................................................... 51 Create and edit speed-dial entries .................................................................................................... 51 Delete speed-dial entries .................................................................................................................. 51 7 Manage the product ..................................................................................................................................... 53 Change the product connection type (Windows) ................................................................................................ 54 Use HP Web Services applications (touchscreen models only) .......................................................................... 55 HP Device Toolbox (Windows) ............................................................................................................................. 56 iv
Enww
HP Utility for Mac OS X ......................................................................................................................................... 58 Open the HP Utility ............................................................................................................................ 58 HP Utility features ............................................................................................................................. 58 Product security features .................................................................................................................................... 60 Set or change the product password ................................................................................................ 60 Lock the product ................................................................................................................................ 61 Economy settings ................................................................................................................................................ 62 Print with EconoMode ....................................................................................................................... 62 Configure the Sleep/Auto Off After setting ....................................................................................... 62 A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 64 Enable or disable the Very Low settings ........................................................................................... 64 Replace the toner cartridge ................................................................................................................................. 66 8 Solve problems ............................................................................................................................................ 69 Control panel help system (touchscreen models only) ...................................................................................... 70 Interpret control-panel light patterns (LED model only) .................................................................................... 71 Print information pages ....................................................................................................................................... 73 Configuration page ............................................................................................................................ 73 Supplies status page ......................................................................................................................... 73 Restore the factory-set defaults ......................................................................................................................... 75 Solve paper feed or jam problems ...................................................................................................................... 76 The product does not pick up paper ................................................................................................. 76 The product picks up multiple sheets of paper ................................................................................ 76 Frequent or recurring paper jams ..................................................................................................... 76 Prevent paper jams ........................................................................................................................... 78 Clear jams from the input tray ............................................................................................................................. 79 Clear jams in the toner-cartridge area ................................................................................................................ 82 Clear jams in the output bin ................................................................................................................................. 85 Clear jams in the document feeder ..................................................................................................................... 88 Improve print quality ........................................................................................................................................... 90 Print from a different software program .......................................................................................... 90 Set the paper-type setting for the print job ..................................................................................... 90 Check the paper-type setting (Windows) ....................................................................... 90 Check the paper-type setting (Mac OS X) ....................................................................... 90 Check the toner-cartridge status ...................................................................................................... 91 Print a cleaning page ......................................................................................................................... 91 Inspect the toner cartridge for damage ............................................................................................ 92 Check the paper and printing environment ...................................................................................... 92 Use paper that meets HP specifications ......................................................................... 92 Check the product environment ..................................................................................... 93 Check the EconoMode settings ......................................................................................................... 93
Enww
v
Improve copy and scan quality ............................................................................................................................ 94 Check the scanner glass for dirt and smudges ................................................................................. 94 Check the paper settings .................................................................................................................. 94 Optimize for text or pictures ............................................................................................................. 95 Edge-to-edge copying ....................................................................................................................... 95 Clean the pickup rollers and separation pad in the document feeder ............................................. 96 Improve fax image quality ................................................................................................................................... 97 Check the scanner glass for dirt or smudges ................................................................................... 97 Check the send-fax resolution setting .............................................................................................. 97 Check the lightness/darkness setting ............................................................................................... 98 Check the Error Correction setting .................................................................................................... 98 Check the Fit-to-Page setting ........................................................................................................... 99 Clean the pickup rollers and separation pad in the document feeder ............................................. 99 Send to a different fax machine ...................................................................................................... 100 Check the sender's fax machine ..................................................................................................... 100 Solve wired network problems .......................................................................................................................... 101 Poor physical connection ................................................................................................................ 101 The computer is using the incorrect IP address for the product .................................................... 101 The computer is unable to communicate with the product ........................................................... 101 The product is using incorrect link and duplex settings for the network ...................................... 102 New software programs might be causing compatibility problems .............................................. 102 The computer or workstation might be set up incorrectly ............................................................. 102 The product is disabled, or other network settings are incorrect .................................................. 102 Solve wireless network problems ..................................................................................................................... 103 Wireless connectivity checklist ....................................................................................................... 103 The product does not print after the wireless configuration completes ....................................... 104 The product does not print, and the computer has a third-party firewall installed ...................... 104 The wireless connection does not work after moving the wireless router or product .................. 104 Cannot connect more computers to the wireless product ............................................................. 104 The wireless product loses communication when connected to a VPN ......................................... 104 The network does not appear in the wireless networks list .......................................................... 104 The wireless network is not functioning ........................................................................................ 105 Perform a wireless network diagnostic test ................................................................................... 105 Reduce interference on a wireless network ................................................................................... 105 Solve fax problems ............................................................................................................................................ 107 Check the hardware setup .............................................................................................................. 107 Faxes are sending slowly ................................................................................................................ 108 Fax quality is poor ........................................................................................................................... 109 Fax cuts off or prints on two pages ................................................................................................. 110 vi
Enww
9 Parts, supplies, and accessories .................................................................................................................. 111 Order parts, accessories, and supplies ............................................................................................................. 112 Customer self-repair parts ................................................................................................................................ 112 Accessories ........................................................................................................................................................ 112 Index ........................................................................................................................................................... 113
Enww
vii
viii
Enww
1 Product introduction ● Product comparison ● Product views ● Control panel overview Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Enww
1
Product comparison
M125a, M125r, M125ra, M126a M125nw, M125rnw, M126nw M127fn, M127fs, M128fn M127fp, M128fp M127fw, M128fw Paper handling Input tray (150- sheet capacity) Standard output bin (100-sheet capacity) Short-paper extender tool Supported operating systems Windows XP, 32- bit Windows Vista, 32-bit and 64-bit Windows 7, 32-bit and 64-bit Windows 8, 32-bit and 64-bit Windows 2003 Server (32-bit and 64-bit), print and scan drivers only Windows 2008 Server (32-bit and 64-bit), print and scan drivers only Windows 2012 Server, print and scan drivers only Mac OS X v10.6.8 or later Supported print drivers The HP PCLmS print driver is included on the in-box CD as the default print driver. Connectivity Hi-Speed USB 2.0 10/100/1000 Ethernet LAN connection
Wireless network connection
Memory
128 Mb Ram
Control-panel display 2-line LCDColor graphical touchscreen
2 Chapter 1 Product introduction
Enww
M125a, M125r, M125ra, M126a M125nw, M125rnw, M126nw M127fn, M127fs, M128fn M127fp, M128fp M127fw, M128fw 2-digit LED
Print Prints 20 pages per minute (ppm) on A4-size paper and 21 ppm on Letter-size paper Copy Flatbed scanner supports paper up to A4 or Letter- size Document feeder
Copy resolution is 300 dots per inch (dpi) Scan Scan resolution up to 1200 dpi Scans in color Fax V.34 with two RJ-11 fax ports
Telephone handset
Enww
Product comparison 3
Product views Product front view 1 2 6 3 4 5 7 1 Output bin 2 Scanner 3 Power on/off button 4 Control panel (tilts up for easier viewing and type varies by model) 5 Input tray 6 Document feeder 7 Short-paper extender tool 4 Chapter 1 Product introduction
Enww
Product back view 1 4 3 2 5 6 1 Slot for cable-type security lock 2 Hi-Speed USB 2.0 3 Ethernet port 4 Power connection 5 Fax "line in" port for attaching the fax phone line to the product 6 Telephone "line out" port for attaching an extension phone, answering machine, or other device
Enww
Product views 5
Control panel overview ● M125a, M125r, M125ra, M126a ● M125nw, M125rnw, M126nw ● M127fn, M127fs, M128fn, M127fp, M128fp ● M127fw and M128fw ● Control-panel Home screen (touchscreen only) M125a, M125r, M125ra, M126a 2 3 4 5 6 1 7 8 9 10 11 1 LED display screen Displays the number of copies, the level of darkness for copies, and the percentage of copysize reduction or enlargement. It also shows error codes that alert you of problems that require attention. 2 Up and down arrows Increases or decreases the number of copies, the level of darkness for copies, or the percentage of copy-size reduction or enlargement. ● Number of copies: Press the buttons for less than one second to increase or decrease by 1 increment. Press the buttons for one second or longer to increase or decrease by 10 increments. ● Level of darkness for copies: Press the buttons for less than one second to increase or decrease by 1 increment. Press the buttons for one second or longer to increase or decrease to the maximum or minimum value. ● Percentage of copy-size reduction or enlargement: Press the buttons for less than one second to increase or decrease by 10% increments. Press the buttons for one second or longer to increase or decrease by 100% increments. 3 Reduce/Enlarge copy light Indicates the copy-size reduction or enlargement feature is active. 4 Darker/Lighter copy light Indicates the copy-darkness feature is active. 5 Number Of Copies light Indicates the number-of-copies feature is active. 6 Setup button Scrolls between the copy settings for number of copies, darkness, and copy size for each job. The default option is the number of copies. To change the default settings for all jobs, scroll to the setting and then press and hold the button for 3 seconds. When the light is blinking, adjust the setting. Press this button again to save the setting. 6 Chapter 1 Product introduction
Enww
7 Start Copy button Starts a copy job. 8 Cancel button Cancels the current job, or clears the last setting you made. When the product is in the Ready state, press this button to reset the copy settings to the default values. 9 Toner-level status light Indicates the level of toner in the print cartridge is low. 10 Attention light Indicates a problem with the product. 11 Ready light Indicates the product is ready or is processing a job. M125nw, M125rnw, M126nw 1 4 3 2 5 9 8 6 10 7 11 12 13 1 Wireless button Enable/Disable wireless 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a setting or confirms an action to proceed 5 Right arrow button Moves the cursor to the right or scrolls through menu options 6 Power on/off button Turns the product on or off 7 Cancel button Clears settings, cancels the current job, or exits the current menu 8 Copy Settings button Opens the Copy Settings menu 9 Lighter/Darker button Adjusts the darkness setting for the current copy job 10 Number of Copies button Sets the number of copies 11 Back button Returns to the previous screen
Enww
Control panel overview 7
12 Start Copy button Starts a copy job 13 ePrint button Opens the Web Services menu M127fn, M127fs, M128fn, M127fp, M128fp 1 4 3 2 5 9 8 6 10 7 11 12 13 14 15 1 Start Fax button Starts a fax job 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a setting or an action to proceed 5 Right arrow button Moves the cursor to the right or scrolls through menu options 6 Power on/off button Turns the product on or off 7 Cancel button Clears settings, cancels the current job, or exits the current menu 8 Copy Settings button Opens the Copy Settings menu 9 Lighter/Darker button Adjusts the darkness setting for the current copy job 10 Number of Copies button Sets the number of copies 11 Back button Returns to the previous screen 12 Start Copy button Starts a copy job 13 ePrint button Opens the Web Services menu 14 Numeric keypad Use the keypad to enter fax numbers or select menu options 15 Fax Redial button Recalls the fax number used for the previous fax job 8 Chapter 1 Product introduction
Enww
M127fw and M128fw 1 9 8 2 4 5 7 6 3 1 Touchscreen display Provides access to the product features and indicates the current status of the product 2 Help button and light Provides access to the control-panel help system 3 Power on/off button Turns the product on or off 4 Right arrow button Moves the cursor to the right or moves the display to the next screen
Note:
This button illuminates only when the current screen can use this feature. 5 Cancel button Clears settings, cancels the current job, or exits the current screenNote:
This button illuminates only when the current screen can use this feature. 6 Back button and light Returns to the previous screenNote:
This button illuminates only when the current screen can use this feature. 7 Left arrow button Moves the cursor to the left or moves the display to the previous screenNote:
This button illuminates only when the current screen can use this feature. 8 Home button and light Provides access to the Home screen 9 Wireless light Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.Enww
Control panel overview 9
Control-panel Home screen (touchscreen only) The Home screen provides access to the product features, and it indicates the product status.
Note:
Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 2 3 4 5 6 10 7 8 9 1 HP Web Services button Provides quick access to HP Web Services features, including HP ePrint 2 Setup button Opens the Setup menu 3 Wireless button Provides access to the Wireless menu and wireless status informationNote:
When you are connected to a wireless network, this icon changes to a set of signal strength bars. 4 Network button Provides access to network settings and informationNote:
This button displays only when the product is connected to a network. 5 Information button Provides product status information 6 Supplies button Provides information about supplies status 7 Apps button Provides access to the Apps menu to print directly from select Web applications 8 Product status Provides information about the overall product status 9 Fax button Provides access to the fax feature 10 Copy button Provides access to the copy feature 10 Chapter 1 Product introductionEnww
2 Paper trays ● Supported paper sizes and types ● Load the input tray Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Enww
11
Supported paper sizes and types ● Supported paper sizes ● Supported paper types Supported paper sizes
Note:
To obtain the best results, select the correct paper size and type in the print driver before printing. Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in)A4
210 x 297 mm (8.3 x 11.7 in)A5
148 x 210 mm (5.8 x 8.3 in)A6
105 x 148 mm (4.1 x 5.8 in)B5 (Jis)
182 x 257 mm (7.2 x 10.1 in) Executive 184 x 267 mm (7.3 x 10.5 in) Postcard (JIS) 100 x 148 mm (3.9 x 5.8 in) Double Postcard (JIS) 200 x 148 mm (7.9 x 5.8 in)16K
184 x 260 mm (7.2 x 10.3 in)16K
195 x 270 mm (7.7 x 10.6 in)16K
197 x 273 mm (7.8 x 10.8 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) Envelope #10 105 x 241 mm (4.1 x 9.5 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope C5 162 x 229 mm (6.4 x 9 in) Envelope DL 110 x 220 mm (4.3 x 8.7 in) Custom 76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.5 x 14 in) 12 Chapter 2 Paper traysEnww
Supported paper types
Note:
To obtain the best results, select the correct paper size and type in the print driver before printing. ● Plain ● HP EcoSMART Lite ● Light 60–74g ● Midweight 96–110g ● Heavy 111–130g ● Extra Heavy 131–175g ● Monochrome Laser Transparency ● Labels ● Letterhead ● Preprinted ● Prepunched ● Colored ● Rough ● Bond ● Recycled ● Envelope ● VellumEnww
Supported paper sizes and types 13
Load the input tray
Note:
When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.14 Chapter 2 Paper trays
Enww
Table 2-1 Input tray paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1–sided printing or 2–sided printing Face-up Top edge leading into the product Prepunched 1–sided printing or 2–sided printing Face-up Holes toward the left side of the product Envelopes 1-sided printing Face-up Top edge toward the right of the tray, postage end entering the product last
Enww
Load the input tray 15
Tray adjustment for small paper sizes To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray.
16 Chapter 2 Paper trays
Enww
Enww
Load the input tray 17
18 Chapter 2 Paper trays
Enww
3 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Web-based printing ● Set up HP Wireless Direct Printing Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products. Print tasks (Windows) ● How to print (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional printing information How to print (Windows) The following procedure describes the basic printing process for Windows.
Note:
The name of the button varies for different software programs.Enww
Print tasks (Windows) 19
Note:
The name of the button varies for different software programs.20 Chapter 3 Print
Enww
side of all the pages in the document first.
Enww
Print tasks (Windows) 21
Print multiple pages per sheet (Windows)
Note:
The name of the button varies for different software programs.22 Chapter 3 Print
Enww
Enww
Print tasks (Windows) 23
Select the paper type (Windows)
Note:
The name of the button varies for different software programs.24 Chapter 3 Print
Enww
Additional printing information Go to www.hp.com/support to visit the support Web site for this product and for details about performing specific print tasks, such as the following:
Enww
Print tasks (Windows) 25
● Select the paper size ● Select the page orientation ● Create a booklet ● Select the quality settings ● Select page borders 26 Chapter 3 Print
Enww
Print tasks (Mac OS X) ● How to print (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ● Select the paper type (Mac OS X) ● Additional printing information How to print (Mac OS X) The following procedure describes the basic printing process for Mac OS X.
Note:
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.Enww
Print tasks (Mac OS X) 27
Enww
● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document
Enww
Print tasks (Mac OS X) 29
Web-based printing Several options are available for remote printing over the Internet. HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. To use HP ePrint, the product must meet these requirements: ● The product must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the product, and the product must be registered with HP Connected. LCD control panel
Enww
registered to your HP Connected account. The target HP product can be at your desk or in a remote location, such as a branch office or across the globe. For Windows, the HP ePrint software also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products. Go to www.hp.com/go/eprintsoftware for drivers and information.
Note:
The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver. HP ePrint software for Mac supports print paths only through HP Connected and does not support direct IP printing to local network printers. AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.Note:
AirPrint does not support USB connections. AirPrint provides print-only mobile functionality. AirPrint does not support scanning.Enww
Web-based printing 31
Set up HP Wireless Direct Printing
Note:
This feature is available with wireless models only and the product might require a firmware update to use this feature. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet. Use HP Wireless Direct to print wirelessly from the following devices: ● iPhone, iPad, or iTouch using Apple AirPrint or the HP ePrint mobile app ● Mobile devices that run Android or Symbian using the HP ePrint Home & Biz application ● Any Wi-Fi capable computer with any operating system. For more information on HP Wireless Direct, go to www.hp.com/go/wirelessprinting, and then click HP Wireless Direct. To set up HP Wireless Direct from the control panel, complete the following steps: LCD control panelEnww
4 Copy ● Make a copy ● Copy on both sides (duplex) ● Optimize copy quality ● Adjust the lightness or darkness for copies (LED control panel only) ● Reduce or enlarge copies (LED control panel only) Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Enww
33
Make a copy LED control panel
Enww
Copy on both sides (duplex)
Enww
Copy on both sides (duplex) 35
Optimize copy quality The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. This is the default setting for Copy Optimize. ● Picture: Use this setting for documents that contain mostly graphics. LED control panel
Enww
Adjust the lightness or darkness for copies (LED control panel only)
Note:
The setting returns to the default value after two minutes.Enww
Adjust the lightness or darkness for copies (LED control panel only) 37
Reduce or enlarge copies (LED control panel only)
Enww
5 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products. Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.
Note:
For best results, load small-size paper (Letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.Note:
Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.Enww
Scan by using the HP Scan software (Windows) 39
Scan by using the HP Scan software (Mac OS X) Use the HP Scan software to initiate scanning from software on your computer.
Note:
For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.Enww
6 Fax ● Connect and configure the product for fax ● Send a fax ● Create, edit, and delete speed-dial entries Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Enww
41
Connect and configure the product for fax ● Connect the product ● Configure the product ● Install the HP Fax software (Windows, optional) Connect the product The product is an analog device. HP recommends using the product on a dedicated analog telephone line.
Note:
Some countries/regions might require an adapter for the telephone cable that came with the product.42 Chapter 6 Fax
Enww
Configure the product How you configure the product varies depending on whether you set it up for standalone fax, with an answering machine, or with an extension phone.
Note:
Configuring the fax time, date, and header settings is required to use the fax feature. ● Configure fax time, date, and header ● Configure for stand-alone fax ● Configure for an answering machine ● Configure for an extension phone Configure fax time, date, and header You might have configured these settings when you installed the software. You can configure these settings at any time by using the product control panel or the HP Fax Setup Wizard. ● Control panel ● HP Fax Setup Wizard (Windows) Control panel LCD control panelNote:
The maximum number of characters for the fax number is 20.Note:
The maximum number of characters for the fax header is 40. Touchscreen control panelEnww
Connect and configure the product for fax 43
Note:
The maximum number of characters for the fax number is 20.Note:
The maximum number of characters for the fax header is 40. HP Fax Setup Wizard (Windows)Note:
The maximum number of characters for the fax number is 20.Note:
The maximum number of characters for the fax header is 40. 44 Chapter 6 FaxEnww
Touchscreen control panel
Note:
The maximum number of characters for the fax number is 20. The maximum number of characters for the fax header is 40.Enww
Connect and configure the product for fax 45
Configure for an answering machine If you connect a telephone answering machine to the product, you need to configure the Rings to Answer and Answer Mode settings for the product. Follow these steps to configure the product: LCD control panel
Enww
Enww
Connect and configure the product for fax 47
Install the HP Fax software (Windows, optional) With the HP Fax software, you can fax electronic documents from a computer if you meet the following requirements: ● The product is connected directly to the computer or to a network to which the computer is connected. ● The product software is installed on the computer. ● The computer operating system is one that this product supports.
Note:
The HP Fax software that came with the product is the only computer fax program that works with the product. The product is not compatible with fax software produced by other manufacturers. If the HP Fax software is not installed on your computer, use one of the following methods to install the software. ● Software CD: Insert the software CD that shipped with your HP product into the computer, and then follow the on-screen instructions. ● Download from the Web: Go to www.hp.com/support, click Drivers & Software, and then follow the on- screen instructions to download the latest HP software.Note:
When prompted by the software installer, make sure that HP Fax Software is selected as one of the software components to install. 48 Chapter 6 FaxEnww
Send a fax ● Send a fax by dialing manually from the product control panel ● Send a fax using the HP software (Windows)
Caution:
To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. Send a fax by dialing manually from the product control panel LCD control panelNote:
If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.Note:
To use access codes, credit cards, or calling cards, you must dial the fax number manually to allow for pauses and dialing codes. To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. You cannot use speed dials with access codes, credit cards, calling cards, or to dial international destinations.Note:
If you are faxing from the scanner glass and your document includes multiple pages, follow the control panel prompts to confirm and load additional pages. Touchscreen control panelNote:
If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.Enww
Send a fax 49
Note:
To use access codes, credit cards, or calling cards, you must dial the fax number manually to allow for pauses and dialing codes. To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. You cannot use speed dials with access codes, credit cards, calling cards, or to dial international destinations.Note:
If you are faxing from the scanner glass and your document includes multiple pages, follow the control panel prompts to confirm and load additional pages. Send a fax using the HP software (Windows)Note:
If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.Enww
Create, edit, and delete speed-dial entries You can store frequently dialed fax numbers (up to 100 entries) as speed-dial entries. ● Create and edit speed-dial entries ● Delete speed-dial entries Create and edit speed-dial entries LCD control panel
Note:
If you want to delete all speed-dial entries, select Delete All. Touchscreen control panelEnww
Create, edit, and delete speed-dial entries 51
Note:
If you want to delete all speed-dial entries, select Delete All Entries. 52 Chapter 6 FaxEnww
7 Manage the product ● Change the product connection type (Windows) ● Use HP Web Services applications (touchscreen models only) ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Product security features ● Economy settings ● A Cartridge is low or Cartridge is very low message displays on the product control panel ● Replace the toner cartridge Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Enww
53
Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure
the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD. After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change. 54 Chapter 7 Manage the product
Enww
Use HP Web Services applications (touchscreen models only) Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product.
Enww
Use HP Web Services applications (touchscreen models only) 55
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product.
Note:
This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available.page. ● Reports: Print the configuration and supplies status pages that the product generates. ● Event Log: Shows a list of all product events and errors. System tab Provides the ability to configure the product from your computer. ● Device Information: Provides basic product and company information. ● Paper Setup: Change the default paper-handling settings for the product. ● Print Quality: Change the default print-quality settings for the product. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Configure which events cause the product to wake. ● Paper Types: Configure print modes that correspond to the paper types that the product accepts. ● System Setup: Change the system defaults for the product. ● Service: Perform the cleaning procedure on the product. ● Save and Restore: Save the current settings for the product to a file on the computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time. ● Administration: Set or change the product password. Enable or disable product features.
Note:
The System tab can be password-protected. If this product is on a network, always consult with the administrator before changing settings on this tab. Print tab Provides the ability to change default print settings from your computer. Printing: Change the default product print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. 56 Chapter 7 Manage the productEnww
Tab or section Description Fax tab ● Phone Book: Add or delete entries in the fax phone book. ● Junk Fax List: Set fax numbers to block from sending faxes to the product. ● Fax Activity Log: Review recent fax activity for the product. Networking tab Provides the ability to change network settings from your computer. Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer. HP Web Services tab Use this tab to set up and use various Web tools with the product.
Enww
HP Device Toolbox (Windows) 57
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open the HP Utility From the Finder, click Applications, click HP, and then click HP Utility. If HP Utility is not included, use the following procedure to open it:
Device Information Show information about the currently selected product, including the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address. 58 Chapter 7 Manage the product
Enww
Menu Item Description
File Upload Transfer files from the computer to the product. You can upload the following types of files: ● HP LaserJet printer command language (.PRN) ● Portable document format (.PDF) ● Text (.TXT)
HP Connected Access the HP Connected Web site. Information Message Center Display error events that have occurred with the product. Printer Settings Auto-off Configure the product to automatically turn off after a period of inactivity. You can adjust the number of minutes after which the product turns off.
Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life.
Trays Configuration Change the paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the product.
Note:
USB connections are not supported. Fax Settings Basic Fax Settings Set up the fields in the fax header and configure how the product answers incoming calls.Junk Fax Blocking Store the fax numbers you want to block.
Fax Forwarding Set up the product to send the incoming faxes to a different
number.
Fax Logs View the logs of all faxes.
Fax Speed Dials Add fax numbers to the speed dial list.
Enww
HP Utility for Mac OS X 59
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network. LCD control panel
Note:
You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.Note:
If a password has previously been set, you are prompted to provide the password. Enter the password, and then click the Apply button.Note:
You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.Note:
If a password has previously been set, you are prompted to provide the password. Enter the password, and then click the Apply button. 60 Chapter 7 Manage the productEnww
Enww
Product security features 61
Economy settings ● Print with EconoMode ● Configure the Sleep/Auto Off After setting Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
Note:
If this option is not available in your print driver, you can set it using the HP Embedded Web Server.Note:
The default value is 15 Minutes.Enww
Touchscreen control panel
Note:
The default value is 15 Minutes.Enww
Economy settings 63
A Cartridge is low or Cartridge is very low message displays on the product control panel A Cartridge is low or Cartridge is very low message displays on the product control panel, and the product does not print.
Note:
Toner level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-toner levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner cartridge has ended. You can change the way the product reacts when supplies reach the Very Low state. You do not have to re- establish these settings when you install a new toner cartridge. Enable or disable the Very Low settings You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge. LCD control panelEnww
● Black Cartridge ● Very Low Setting
Enww
A Cartridge is low or Cartridge is very low message displays on the product control panel 65
Replace the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
66 Chapter 7 Manage the product
Enww
Caution:
Do not touch the shutter or the surface of the roller.Enww
Replace the toner cartridge 67
68 Chapter 7 Manage the product
Enww
8 Solve problems ● Control panel help system (touchscreen models only) ● Interpret control-panel light patterns (LED model only) ● Print information pages ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin ● Clear jams in the document feeder ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Enww
69
Control panel help system (touchscreen models only) The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. 70 Chapter 8 Solve problems
Enww
Interpret control-panel light patterns (LED model only) If the product requires attention, an error code appears on the control-panel display. Table 8-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 8-2 Control-panel light patterns Light status Error code State of the product Action All lights are off.
The product is turned off or in low power mode. Press the power button to turn on the product. Ready and attention lights blink.
The status lights cycle during the formatter initialization period or when the product is processing a cleaning page. No action is required. Wait for the initialization period to end. The product should enter the ready state when the initialization period is finished. Ready light is on.
The product is in the ready state. No action is required. The product is ready to receive a print job. Ready light is blinking.
The product is receiving or processing data. No action is required. The product is receiving or processing a print job.
Enww
Interpret control-panel light patterns (LED model only) 71
Table 8-2 Control-panel light patterns (continued) Light status Error code State of the product Action Attention light is blinking.
E0
Paper is jammed in the product. Clear the jam.E1
The input tray is empty. Load the tray.E2
A door is open. Verify that the print-cartridge door is fully closed.E4
The toner cartridge is very low. Press the Start Copy button to continue or replace the toner cartridge.E5
The toner cartridge is very low. Replace the toner cartridge.H0
The product is in manual-feed mode. Load the correct paper type and size into the input tray. Press the Start Copy button to continue.H1
The product is processing a manual duplex job. Load the pages into the input tray to print the second sides. Press the Start Copy button to continue. The attention and toner lights are blinking.E3
The print cartridge is missing or is not installed correctly. Install the print cartridge. The toner light is on.The print cartridge has reached the end of its estimated useful life. When the supply has reached this condition, the HP Premium Protection warranty for that supply has ended. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. The attention and ready lights are on.
E6
E7
E8
E9
The product has experienced a fatal error from which it cannot recover.Enww
Print information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. Configuration page The configuration page lists current product settings and properties. It also contains a status log report. To print a configuration page, do the following: LED control panel
Enww
Print information pages 73
Touchscreen control panel
Enww
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.
Caution:
Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. LCD control panelEnww
Restore the factory-set defaults 75
Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions.
Enww
LED control panel a. Click the Start button, and then click the Programs item. b. Click your HP product group, and then click the HP Device Toolbox item. c. On the Systems tab, click Service. LCD control panel a. From the product control panel, press the Setup button. b. Open the Service menu. c. Use the arrow keys to select the Cleaning mode option, and then press the OK button. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints. Touchscreen control panel a. From the Home screen on the product control panel, touch the Setup button. b. Touch the Service menu. c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. e. Touch the OK button to begin the cleaning process. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
Enww
Solve paper feed or jam problems 77
If none of these steps resolves the problem, the product might need service. Contact HP customer support. Prevent paper jams To reduce the number of paper jams, try these solutions.
Enww
Clear jams from the input tray A Jam in tray 1. Clear Jam and press [OK] message displays on the product control panel.
Enww
Clear jams from the input tray 79
80 Chapter 8 Solve problems
Enww
Enww
Clear jams from the input tray 81
Clear jams in the toner-cartridge area A Jam in cartridge area message displays on the product control panel.
82 Chapter 8 Solve problems
Enww
Enww
Clear jams in the toner-cartridge area 83
84 Chapter 8 Solve problems
Enww
Clear jams in the output bin A Jam in output bin message displays on the product control panel.
Enww
Clear jams in the output bin 85
86 Chapter 8 Solve problems
Enww
Enww
Clear jams in the output bin 87
Clear jams in the document feeder A Jam in the document feeder message displays on the product control panel.
88 Chapter 8 Solve problems
Enww
Enww
Clear jams in the document feeder 89
Improve print quality ● Print from a different software program ● Set the paper-type setting for the print job ● Check the toner-cartridge status ● Print a cleaning page ● Inspect the toner cartridge for damage ● Check the paper and printing environment ● Check the EconoMode settings Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Set the paper-type setting for the print job Check the paper-type setting if you are printing from a software program and the pages have any of these problems: ● smeared print ● fuzzy print ● dark print ● curled paper ● scattered dots of toner ● loose toner ● small areas of missing toner Check the paper-type setting (Windows)
Enww
Enww
Improve print quality 91
LCD control panel
Caution:
Do not touch the roller (imaging drum) on the cartridge. Fingerprints on the imaging drum can cause print-quality problems. ● If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. ● If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it.Enww
● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Check the product environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide. Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. Follow these steps if the entire page is too dark or too light.
Enww
Improve print quality 93
Improve copy and scan quality Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
Caution:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.Enww
● System Setup ● Paper Setup
Enww
Improve copy and scan quality 95
Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.
Caution:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.96 Chapter 8 Solve problems
Enww
Improve fax image quality ● Check the scanner glass for dirt or smudges ● Check the send-fax resolution setting ● Check the lightness/darkness setting ● Check the Error Correction setting ● Check the Fit-to-Page setting ● Clean the pickup rollers and separation pad in the document feeder ● Send to a different fax machine ● Check the sender's fax machine Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
Caution:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.Enww
Improve fax image quality 97
Enww
Check the Fit-to-Page setting If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel.
Note:
Make sure that the default paper size setting matches the size of the paper in the tray. LCD control panelEnww
Improve fax image quality 99
Caution:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.Send to a different fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job. ● If another fax machine receives the fax successfully, check the connection and settings on the original receiving fax machine. ● If another fax machine does not receive the fax successfully, check the fax settings on your product. If the fax is still unsuccessful, there might be interference on the phone line. Try to resend the fax later. Check the sender's fax machine Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. If the received fax quality is still poor, check the fax settings on your product. 100 Chapter 8 Solve problems
Enww
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the product ● The computer is unable to communicate with the product ● The product is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect
Note:
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connectionEnww
Solve wired network problems 101
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. If the window displays round-trip times, the network is working.
Enww
Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again. ● With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again. ● If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection. ● Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless access point (on networks using WPA security). ● Verify that the product is within the range of the wireless network. For most networks, the product must be within 30 m (100 ft) of the wireless access point (wireless router). ● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and wireless access point. ● Verify that the product is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and product connect to the same wireless network. ● For Mac OS X, verify that the wireless router supports Bonjour.
Enww
Solve wireless network problems 103
The product does not print after the wireless configuration completes
Enww
The wireless network is not functioning
the wireless setup for the product. Perform a wireless network diagnostic test From the product control panel, you can run a diagnostic test that provides information about the wireless network settings. LCD control panel
Enww
Solve wireless network problems 105
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless products on the network. 106 Chapter 8 Solve problems
Enww
Solve fax problems ● Check the hardware setup ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Check the hardware setup ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is connected directly to the wall phone port. Disconnect all other devices that are connected to the product.
Enww
Solve fax problems 107
f. When the download is complete, follow the on-screen instructions to install and run the utility. The utility checks for firmware updates for your HP product. If updates are found, the utility installs the available update. g. When firmware updates are complete, try to resend the fax.
Note:
HP products are designed specifically for use with analog phone services. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed to Slow(V.29) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter. ● If you are using a DSL service, make sure that a filter is included on the phone-line connection to the product. Contact the DSL service provider, or purchase a DSL filter if you do not have one. If a DSL filter is installed, try another filter because filters can be defective.Note:
Turning off Error Correction can reduce image quality. ● Increase the Fax Speed setting. 108 Chapter 8 Solve problemsEnww
LCD control panel Touchscreen control panel
Note:
Higher resolution faxes can take longer to send than lower resolution faxes. LCD control panel Touchscreen control panelNote:
Increasing resolution slows transmission speed. ● Turn on the Error Correction setting from the control panel. LCD control panel Touchscreen control panelEnww
Solve fax problems 109
Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. LCD control panel Touchscreen control panel
Note:
If the Fit to Page setting is off and the Default Paper Size setting is set to Letter, a Legal-size original prints on two pages. 110 Chapter 8 Solve problemsEnww
9 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Customer self-repair parts ● Accessories Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Enww
111
Order parts, accessories, and supplies HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Customer self-repair parts The following customer self-repair parts are available for the product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item Description Self-replacement options Part number HP 83A Toner Cartridge Replacement toner cartridge Mandatory
Cf283A
HP 88A Toner Cartridge Replacement toner cartridge for China and India only MandatoryCc388A
Pickup roller kit Replacement pickup roller for the input tray MandatoryCz172-65001
Separation pad kit Replacement separation pad for the input tray MandatoryCz172-65010
Paper pickup tray kit Replacement input tray MandatoryCz172-65011
Short-media extender kit Replacement short-media extender tool for input tray MandatoryCz172-65012
Telephone handset kit for China Replacement handset for China fax models MandatoryCz185-65001
Telephone handset kit for Russia Replacement handset for Russia fax models MandatoryCz185-65010
Accessories Item Description Part number USB cable 2-meter standard USB-compatible device connectorC6518A
112 Chapter 9 Parts, supplies, and accessoriesEnww
Index
A
accessories ordering 112 part numbers 112 AirPrint 31 applications downloading 55 Apps menu 55B
bins, output locating 4C
cartridge replacing 66 checklist wireless connectivity 103 cleaning glass 94 paper path 91 configuration page printing 73 control panel buttons and lights 6 help 70 Home screen 10 LED light patterns 71 locating 4 copy quality improving 94 copying edges of documents 95 multiple copies 34 optimizing for text or pictures 95 quality, adjusting 36 setting paper size and type 94 single copies 34 two-sided documents 35 covers, locating 4 customer self-repair part numbers 112D
defaults, restoring 75 document feeder 35 copying two-sided documents 35 double-sided copying 35 drivers paper types 13 duplex 35 duplex printing Mac 27 duplex printing (double-sided) settings (Windows) 20E
EconoMode setting 62, 93 economy settings 62 Embedded Web Server changing password 60 opening 60F
factory-set defaults, restoring 75 fax troubleshooting hardware setup 107G
glass, cleaning 94H
hardware setup fax troubleshooting 107 help, control panel 70 Home screen, control panel 10 HP Device Toolbox, using 56 HP Embedded Web Server changing password 60 opening 60 HP ePrint 30 HP ePrint software 30 HP Scan software (Mac) 40 HP Scan software (Windows) 39 HP Utility 58 HP Utility for Mac Bonjour 58 features 58 HP Utility, Mac 58 HP Web Services applications 55 enabling 55 HP Wireless Direct Printing 32I
Input tray orientation 15 interface ports locating 5J
jams causes of 78L
labels printing (Windows) 24 lock product 61M
Macintosh HP Utility 58 maintenance kits part numbers 112Enww
Index 113
media supported sizes 12 memory included 2 multiple pages per sheet printing (Mac) 28 printing (Windows) 22