HP Officejet 3830 All-in-One Printer manual
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HP Officejet 3830 All-in-One Printer

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Common questions

Common Questions

27 total
1

How do I set up the HP OfficeJet 3830 wirelessly?

Visit 123.hp.com/setup to install the HP Smart app or HP printer software to connect the printer to your network (2.4 GHz supported). Windows users can also use the HP printer software CD; if your printer did not come with a CD, you may order one from www.support.hp.com. If the connection is unsuccessful, visit www.hp.com/go/wifihelp for assistance.

2

What does the wireless light on the printer indicate?

A solid blue light indicates that a wireless connection has been established and you can print. A slow blinking light means wireless is on but the printer is not connected to a network, while a fast blinking light indicates a wireless error — check the message on the printer display. If wireless is turned off, the light will be off and the display will show 'Wireless Off'.

3

How do I use the printer wirelessly without a router?

You can use Wi-Fi Direct to print without a router — make sure Wi-Fi Direct is enabled first. To check the status, network name, and password, touch the Wi-Fi Direct icon and then the Settings icon on the printer control panel display. For more information, visit www.hp.com/go/wifidirectprinting.

4

Is it safe to leave Wi-Fi Direct in its default mode?

By default, Wi-Fi Direct is set to 'Automatic' mode without an administrator password, which allows anyone within wireless range to connect and access all printer functions and settings. If higher security is desired, HP recommends changing the Wi-Fi Direct Connection Method from 'Automatic' to 'Manual' and establishing an administrator password. Security settings can be changed from the printer's embedded web server (EWS).

5

What should I do if my printer is not printing correctly?

First, make sure you have installed the latest HP Smart app or printer software from 123.hp.com. If using a USB cable, ensure it is securely connected and the printer is set as the default printer. If using a wireless connection, confirm that the printer is connected to the same network as the device you are printing from. Windows users can also visit HP Diagnostic Tools at www.hp.com/go/tools to fix common printer problems.

6

What power cord and adapter should I use with the HP OfficeJet 3830?

You should use only the power cord and power adapter (if provided) supplied by HP. This is stated as a safety requirement in the manual. Using third-party power accessories is not recommended.

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Full Manual

4 pages
Page 1

*F5R95-90066*

*F5R95-90066*

F5R95-90066

© Copyright 2017 HP Development Company, L.P. Printed in [English] The information contained herein is subject to change without notice. HP OfficeJet 3830 All-in-One series Printer control panel 1 Power button: Turns the printer on or off. 2 Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer. 3 Control panel display: Touch the screen to select menu options, or scroll through the menu items. 4 Wireless light: Indicates the status of the printer wireless connection. •• Solid blue light indicates that wireless connection has been established and you can print. •• Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of wireless signal. •• Fast blinking light indicates wireless error. Refer to the message on the printer display. •• If wireless is turned off, the wireless light is off and the display screen shows Wireless Off. 5 Help button: Shows help content if it is available for the current operation. 6 Back button: Returns to the previous screen. Need help? www.hp.com/support/oj3830 Scan: Use the HP Smart app or printer software to scan. Find more information about scanning at www.hp.com/support/oj3830.

Page 2

2 Wireless setup Visit 123.hp.com/setup to install the HP Smart app or HP printer software to connect the printer to your network (2.4 GHz supported). Note for Windows® users: You can also use the HP printer software CD. If your printer does not come with a CD, you may order one from www.support.hp.com. If connecting the printer to your network was unsuccessful Learn more : www.hp.com/go/wifihelp for assistance on wireless setup. Share the printer with computers and other devices on your network After connecting the printer to your wireless network, you can share it with multiple computers and mobile devices on the same network. On each device, install the HP Smart app or printer software from 123.hp.com/setup. Convert from a USB connection to wireless connection Learn more: www.hp.com/go/usbtowifi. Use the printer wirelessly without a router (Wi-Fi Direct) Make sure Wi-Fi Direct is enabled. To check the status of Wi-Fi Direct, network name and password, touch (Wi-Fi Direct), and then touch (Settings) on the printer control panel display. Learn more: www.hp.com/go/wifidirectprinting. This product is designed for use in open environments (for example, in homes and not connected to the public Internet) in which anyone might access and use the printer. As a result, the Wi-Fi Direct setting is in “Automatic” mode by default, without an administrator password, which allows anyone in wireless range to connect and access all functions and settings of the printer. If higher security levels are desired, HP recommends changing the Wi-Fi Direct Connection Method from “Automatic” to “Manual” and establishing an administrator password. You can change the security settings from the printer home page (embedded web server or EWS). For help on EWS, refer to the user guide on www.hp.com/support/oj3830 or the electronic Help. Set up fax You can set up fax using the HP printer software (recommended) or from the printer control panel. •• Windows: Use the Fax Wizard during software installation. To set up after software installation, open the printer software by double-clicking the icon with the printer name on the desktop, go to the Print, Scan & Fax tab, and then select Fax Setup Wizard. •• OS X: After software installation, from the HP Utility, use Basic Fax Settings. •• Control panel display: Touch Fax on the Home screen, and then touch Setup. For more information, visit www.hp.com/support/oj3830. Basic troubleshooting •• Make sure you have installed the latest HP Smart app or printer software from 123.hp.com. •• If you are using a USB cable, make sure the cable is securely connected and the printer is set as the default printer. •• If your computer is connected to the printer with a wireless connection, make sure the printer is connected to the same network as the device you are printing from. Note for Windows® users: Visit HP Diagnostic Tools at www.hp.com/go/tools to fix common printer problems.

Page 3

3 Acknowledgements Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Learn more •• Get additional help and find notices, environmental, and regulatory information, including the European Union Regulatory Notice and compliance statements, in the “Technical Information” section of the User Guide: www.hp.com/support/oj3830. •• Printer registration: www.register.hp.com. •• Declaration of Conformity: www.hp.eu/certificates. •• Ink usage: www.hp.com/go/inkusage. Safety information Use only with the power cord and power adapter (if provided) supplied by HP. Cartridge information Cartridges: During setup, when you are prompted to install cartridges, make sure you use the cartridges provided with the printer. Anonymous usage information storage: HP cartridges used with this printer contain a memory chip that assists in the operation of the printer and stores a limited set of anonymous information about the usage of the printer. This information might be used to improve future HP printers. Refer to the user guide at www.hp.com/support/oj3830. Regulatory Model Number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRH-1502. This regulatory number should not be confused with the marketing name (HP OfficeJet 3830 All-in-One Printer, etc.) or product numbers (F5R95A, etc.). HP mobile printing www.hp.com/go/mobileprinting Product support www.hp.com/support/oj3830

Page 4

4 HP printer limited warranty statement A. Extent of limited warranty

  • This HP Limited Warranty applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates,
  • authorized resellers, authorized distributors, or country distributors; b) with this HP Limited Warranty.

  • HP Inc. (HP) warrants to the end-user customer that the HP products specified above will be free from defects in
  • materials and workmanship for the duration specified above (the “Limited Warranty Period”), which Limited Warranty Period begins on the date when the HP Hardware Product is first detected during its initial boot, which date is known as the “first start date.” Alternatively, if the HP Hardware Product is not detected at that time, the Limited Warranty Period shall start on the latter of the date of purchase or lease from HP or from the HP or, if applicable, the HP authorized service provider completes installation.

  • For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not
  • warrant that the operation of any product will be interrupted or error-free.

  • HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
  • any other problems, including those that arise as a result of:

    a. Improper maintenance or modification;

    b. Software, media, parts, or supplies not provided or supported by HP;

    c. Operation outside the product's specifications;

    d. Unauthorized modification or misuse.

  • For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the
  • customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

  • If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
  • warranty, HP shall either repair or replace the product, at HP's option.

  • If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within
  • a reasonable time after being notified of the defect, refund the purchase price for the product.

  • HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
  • Any replacement product may be either new or like-new products of similar functionality as the product being replaced.
  • HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
  • HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
  • for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer. B. Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,

    Satisfactory Quality, And Fitness For A Particular Purpose.

    C. Limitations of liability

  • To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
  • exclusive remedies.

  • TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY
  • STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND

    Whether Advised Of The Possibility Of Such Damages.

    D. Local law

  • This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
  • from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

  • To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
  • modified to be consistent with such local law. Under such local law, certain disclaimers, exclusions and limitations of this Warranty Statement may not apply to the customer. HP Limited Warranty Visit www.support.hp.com to access warranty support including troubleshooting tips, diagnostics tools, software and drivers, product information, and how-to videos. Support options like chat and forums are also accessible from this website. The HP limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country is as follows: U.K: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d’Avril 150, 1217 Meyrin, Switzerland United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from a seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods for products purchased in England or Wales and five years from delivery of goods for products purchased in Scotland. However, various factors may impact your eligibility to receive these rights. For further information, please consult the following link: Consumer Legal Guarantee or you may visit the European Consumer Centers website.Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further information, please consult the following link: Consumer Legal Guarantee or you may visit the European Consumer Centers website.Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from seller of nonconformity of goods with the contract of sale; however various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee or you may visit the European Consumer Centers website. Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net). HP Product Limited Warranty Period Software Media 90 days Printer 1 year hardware warranty Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date

    printed on the cartridge has been reached, whichever occurs

    first. This warranty does not cover HP ink products that have

    been refilled, remanufactured, refurbished, misused, or

    tampered with.

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