What is the maximum amount of RAM supported by the HP ProBook 440 G3?

The HP ProBook 440 G3 supports up to 16 GB of RAM across two customer-accessible memory module slots. It uses PC3L-12800, 1600-MHz, DDR3L SODIMMs and supports dual-channel memory configurations. (Page 13)

What should I do if the computer stops responding and won't shut down normally?

Press and hold the power button for at least 5 seconds to turn off the computer. Be aware that pressing and holding the power button results in the loss of unsaved information, so this should only be done when normal shutdown procedures are ineffective. (Page 24)

What does it mean when the battery light is blinking amber rapidly?

A blinking amber battery light indicates the battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. This occurs when AC power is disconnected and the battery is not charging. (Page 19)

How do I safely remove the battery from the HP ProBook 440 G3?

First shut down the computer, disconnect all external devices, and unplug the AC adapter. Then position the computer upside down on a flat surface, slide the battery release latches to release the battery, and remove the battery from the computer. Note that you can slide the battery release latches simultaneously or one at a time, and each latch will automatically return to its original position. (Page 33)

How much RAM can the HP ProBook 440 G3 support, and what type of memory does it use?

The HP ProBook 440 G3 supports up to 16 GB of RAM using PC3L-12800, 1600-MHz, DDR3L SODIMMs. It has two customer-accessible memory module slots and supports dual-channel memory configurations. (Page 13)

Do I need to update the BIOS before installing new memory modules?

Yes, you must update the computer to the latest BIOS before adding new memory modules. Failure to update the BIOS prior to installing new memory may result in various system problems. To update, navigate to www.hp.com, click Support and Drivers, search for your computer model, select the operating system, and download the latest BIOS. (Page 37)

What safety precaution should I take regarding heat and ventilation when using the laptop?

Do not place the computer directly on your lap or obstruct the computer air vents, as this can cause heat-related injuries or overheating. Use the computer only on a hard, flat surface, and do not allow pillows, rugs, clothing, or other soft surfaces to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface during operation. (Page 5)

Which parts of the HP ProBook 440 G3 can I replace myself without voiding the warranty?

The end-user replaceable parts include the AC adapter, battery, hard drive, memory module, mini-card SSD, WLAN module, and keyboard. Parts described in Chapter 6 of the manual should only be accessed by an authorized service provider, as accessing them can damage the computer or void the warranty. (Page 17)

What tools do I need to perform hardware removal and replacement on the ProBook 440 G3?

You will need a flat-bladed screwdriver, a Phillips P0 screwdriver, a Phillips P1 screwdriver, and a Torx T8 screwdriver to complete removal and replacement procedures. Make special note of each screw size and location during removal and replacement, as there can be up to 13 screws for Customer Self-Repair parts. (Page 27)

What does the amber light on the TouchPad indicate?

An amber TouchPad light indicates that the TouchPad is turned off. When the TouchPad light is off, it means the TouchPad is on and functioning normally. The TouchPad can be toggled on and off using the TouchPad on/off button. (Page 23)

What display and port options are available on the HP ProBook 440 G3?

The HP ProBook 440 G3 features a 35.6-cm (14.0-inch) LED backlit display with a 16:9 aspect ratio, available in HD (1366x768) and FHD (1600x900) resolutions. For external display connectivity, it includes an HDMI 1.4 port and a VGA port supporting up to 2048x1536 resolution at 60Hz, along with two USB 3.0 ports and one USB 2.0 port. (Pages 13-15)

What do the different battery light colors mean on the HP ProBook 440 G3?

When AC power is connected, a white battery light means the charge is greater than 90 percent, and amber means the charge is from 0 to 90 percent. When AC power is disconnected, a blinking amber light means the battery has reached a low battery level, and rapidly blinking amber indicates a critical battery level. (Page 19)

How do I safely place the computer to avoid overheating?

Do not place the computer directly on your lap or obstruct the computer air vents, and use it only on a hard, flat surface. Do not allow hard or soft surfaces such as pillows, rugs, or clothing to block airflow, and do not allow the AC adapter to contact skin or soft surfaces during operation. The computer and AC adapter comply with user-accessible surface temperature limits defined by IEC 60950-1. (Page 5)

Which parts on the HP ProBook 440 G3 can I replace myself without voiding the warranty?

The end-user replaceable parts include the AC adapter, battery, hard drive, memory module, mini-card SSD, WLAN module, and keyboard. Parts described in Chapter 6 of the manual should only be accessed by an authorized service provider, as accessing them can damage the computer or void the warranty. (Page 17)

What tools do I need to perform removal and replacement procedures on the HP ProBook 440 G3?

You will need a flat-bladed screwdriver, Phillips P0 and P1 screwdrivers, and a Torx T8 screwdriver to complete removal and replacement procedures. Make special note of each screw size and location during removal and replacement, as there can be as many as 48 screws involved in some service procedures. (Page 27)

What precautions should I take to prevent electrostatic discharge (ESD) damage when servicing the computer?

Keep components in their electrostatic-safe containers until ready to install, use nonmagnetic tools, and discharge static electricity before touching any electronic component. Avoid touching pins, leads, and circuitry, handle electronic components as little as possible, and place any removed components in an electrostatic-safe container. Note that a product can be degraded by as little as 700 volts of electrostatic discharge. (Page 29)

Where can I find the serial number and product number on my HP ProBook 440 G3?

The service label providing the serial number, product number, warranty period, and model number is located on the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. When contacting support, you will likely be asked for the serial number and possibly the product number or model number, so it is important to locate these before calling. (Page 17)

What should I do before removing any internal components from the ProBook 440 G3?

Before removing internal components, shut down the computer (or turn it on and shut it down if unsure whether it's off or in Hibernation), disconnect all external devices, and disconnect power by unplugging the power cord from the AC outlet and then the AC adapter from the computer. You should also ground yourself to prevent electrostatic discharge damage to components.

How do I safely remove the battery from the ProBook 440 G3?

Position the computer upside down on a flat surface, then slide the battery release latches to release the battery. You can slide the latches simultaneously or one at a time, and they will automatically return to their original position. Remove the battery from the computer once released.

What are the maximum memory specifications for the ProBook 440 G3?

The ProBook 440 G3 supports up to 16 GB of RAM with two customer-accessible memory module slots supporting dual-channel memory. It uses PC3L-12800, 1600-MHz, DDR3L SODIMMs in configurations including 8GB × 2, 8GB × 1, 4GB × 2, 4GB × 1, or 2GB × 1.

What is the safety warning about using the ProBook 440 G3 on a lap?

Do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface, and do not allow soft surfaces like pillows, rugs, or clothing to block airflow or contact the AC adapter during operation, as the computer and AC adapter comply with temperature limits for user-accessible surfaces.

How do I update the BIOS before adding new memory modules?

Navigate to www.hp.com, click Support & Drivers > Drivers & Software, enter your computer model information and search, select your operating system, click the BIOS link under Step 2, download the most recent BIOS, and follow the on-screen instructions. Updating BIOS before installing new memory is critical to prevent system problems.

What happens if I press and hold the power button on the ProBook 440 G3?

Pressing and holding the power button results in loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

What are the battery light indicators on the ProBook 440 G3?

When AC power is connected: White light indicates battery charge greater than 90 percent, Amber indicates 0 to 90 percent charge, and Off means the battery is not charging. When AC power is disconnected: Blinking Amber indicates low battery level (blinking rapidly at critical level), and Off means the battery is not charging.

What should I do to prevent electrostatic discharge damage when servicing the computer?

Keep components in electrostatic-safe containers, use nonmagnetic tools, discharge static electricity before touching components, avoid touching pins and circuitry, and handle components minimally. Use a wrist strap connected to a grounded work surface, cover the workstation with static-shielding material, and keep the work area free of nonconductive materials like plastic or Styrofoam.

How do I properly remove and install the keyboard on the ProBook 440 G3?

Remove the two securing screws, open the computer and position it with the bottom toward you, insert a tool into the access hole to disengage the keyboard, lift the keyboard upward at an angle, disconnect any cables (backlight and keyboard), and remove it. When reinstalling, bend the keyboard ribbon cable at the marking labeled S1 before installation to ensure the keyboard lays flat.

What are the hard drive light indicators and what do they mean?

Blinking white indicates the hard drive is being accessed, and Amber indicates that HP 3D DriveGuard has temporarily parked the hard drive. These visual indicators help users understand current hard drive activity status.

HP ProBook 440 G3 Notebook PC — Manual, FAQ & Troubleshooting

Name: HP ProBook 440 G3 Notebook PC
Brand: HP

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AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015 Document Part Number: 824566-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

This computer may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/windows7/get-know-windows-7 for details.

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Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 6 Right ....................................................................................................................................................................... 6 Left ......................................................................................................................................................................... 7 Display .................................................................................................................................................................... 9 Top ........................................................................................................................................................................ 10 TouchPad ........................................................................................................................................... 10 Lights ................................................................................................................................................. 11 Buttons, speakers, and fingerprint reader ........................................................................................ 12 Keys ................................................................................................................................................... 14 Bottom ................................................................................................................................................................. 15 Labels ................................................................................................................................................................... 17 3 Illustrated parts catalog .............................................................................................................................. 18 Computer major components .............................................................................................................................. 18 Display components ............................................................................................................................................ 22 Cable Kit ............................................................................................................................................................... 23 Plastics Kit ........................................................................................................................................................... 23 Mass storage devices ........................................................................................................................................... 24 Miscellaneous parts ............................................................................................................................................. 25 4 Removal and replacement procedures preliminary requirements .................................................................... 27 Tools required ...................................................................................................................................................... 27 Service considerations ......................................................................................................................................... 27 Plastic parts ....................................................................................................................................... 27 Cables and connectors ...................................................................................................................... 28 Drive handling ................................................................................................................................... 28 Grounding guidelines ........................................................................................................................ 29 Electrostatic discharge damage ..................................................................................... 29 Packaging and transporting guidelines ....................................................... 30 Workstation guidelines ................................................................................ 30 Equipment guidelines ................................................................................... 31 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32 Component replacement procedures .................................................................................................................. 32 vii

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Battery ............................................................................................................................................... 33 Service door ....................................................................................................................................... 34 Hard drive .......................................................................................................................................... 35 Memory modules ............................................................................................................................... 37 WLAN/Bluetooth combo card ............................................................................................................ 39 M.2 solid-state drive ......................................................................................................................... 41 Keyboard ........................................................................................................................................... 42 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 47 Component replacement procedures .................................................................................................................. 47 Top cover ........................................................................................................................................... 47 Fingerprint reader assembly ............................................................................................................. 51 Power button board .......................................................................................................................... 53 Function board .................................................................................................................................. 54 USB/audio/card reader board ............................................................................................................ 55 Fan ..................................................................................................................................................... 57 Battery connector cable .................................................................................................................... 59 System board .................................................................................................................................... 60 RTC battery ........................................................................................................................................ 63 Speaker assembly ............................................................................................................................. 64 Heat sink assembly ........................................................................................................................... 66 Display assembly ............................................................................................................................... 69 Power connector and cable ............................................................................................................... 74 7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 75 Using Computer Setup ......................................................................................................................................... 75 Starting Computer Setup .................................................................................................................. 75 Navigating and selecting in Computer Setup ................................................................................... 75 Restoring factory settings in Computer Setup ................................................................................. 76 Updating the BIOS ............................................................................................................................. 76 Determining the BIOS version ......................................................................................... 76 Downloading a BIOS update ........................................................................................... 77 Using MultiBoot ................................................................................................................................................... 77 About the boot device order ............................................................................................................. 77 Choosing MultiBoot preferences ....................................................................................................... 78 Setting a new boot order in Computer Setup ................................................................. 78 Dynamically choosing a boot device using the f9 prompt ............................................. 78 Setting a MultiBoot Express prompt .............................................................................. 79 Entering MultiBoot Express preferences ........................................................................ 79 Using HP Sure Start (select models only) ............................................................................................................ 79 viii

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8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 80 Using Computer Setup ......................................................................................................................................... 80 Starting Computer Setup .................................................................................................................. 80 Navigating and selecting in Computer Setup ................................................................................... 80 Restoring factory settings in Computer Setup ................................................................................. 81 Updating the BIOS ............................................................................................................................. 81 Determining the BIOS version ......................................................................................... 81 Downloading a BIOS update ........................................................................................... 82 Using MultiBoot ................................................................................................................................................... 83 About the boot device order ............................................................................................................. 83 Choosing MultiBoot preferences ....................................................................................................... 83 Setting a new boot order in Computer Setup ................................................................. 83 Dynamically choosing a boot device using the f9 prompt ............................................. 84 Setting a MultiBoot Express prompt .............................................................................. 84 Entering MultiBoot Express preferences ........................................................................ 84 Using HP Sure Start (select models only) ............................................................................................................ 85 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 86 Using Computer Setup ......................................................................................................................................... 86 Starting Computer Setup .................................................................................................................. 86 Navigating and selecting in Computer Setup ................................................................................... 86 Restoring factory settings in Computer Setup ................................................................................. 87 Updating the BIOS ............................................................................................................................. 88 Determining the BIOS version ......................................................................................... 88 Downloading a BIOS update ........................................................................................... 88 Changing the boot order using the f9 prompt .................................................................................. 89 TPM BIOS settings (select products only) ........................................................................................................... 89 Using HP Sure Start (select products only) ......................................................................................................... 90 10 Computer Setup (BIOS) in Ubuntu Linux ....................................................................................................... 91 Starting Computer Setup ..................................................................................................................................... 91 Using Computer Setup ......................................................................................................................................... 91 Navigating and selecting in Computer Setup ................................................................................... 91 Restoring factory settings in Computer Setup ................................................................................. 92 Updating the BIOS ................................................................................................................................................ 92 Determining the BIOS version ........................................................................................................... 92 Downloading a BIOS update .............................................................................................................. 93 11 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 94 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 94 ix

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12 Backup and recovery in Windows 7 .............................................................................................................. 96 Creating recovery media and backups ................................................................................................................ 96 Guidelines .......................................................................................................................................... 96 Creating recovery media with HP Recovery Disc Creator ................................................................. 96 Creating recovery media ................................................................................................. 97 Backing up your information ............................................................................................................. 97 Performing a system recovery ............................................................................................................................ 98 Using the Windows recovery tools .................................................................................................... 98 Using f11 recovery tools (select models only) ................................................................................. 99 Using Windows 7 operating system media ....................................................................................... 99 13 Backup and recovery in Windows 8.1 ......................................................................................................... 101 Backing up your information ............................................................................................................................. 101 Performing a system recovery .......................................................................................................................... 101 Using the Windows recovery tools .................................................................................................. 101 Using f11 recovery tools ................................................................................................................. 102 Using Windows operating system media (purchased separately) ................................................. 103 Using Windows Refresh or Windows Reset .................................................................................... 103 Using HP Software Setup ................................................................................................................ 103 14 Backup and recovery in Windows 10 .......................................................................................................... 104 Creating recovery media and backups .............................................................................................................. 104 Creating HP Recovery media (select products only) ....................................................................... 104 Using Windows tools ......................................................................................................................................... 105 Restore and recovery ......................................................................................................................................... 106 Recovering using HP Recovery Manager ........................................................................................ 106 What you need to know before you get started ........................................................... 106 Using the HP Recovery partition (select products only) .............................................. 107 Using HP Recovery media to recover ............................................................................ 107 Changing the computer boot order .............................................................................. 108 Removing the HP Recovery partition (select products only) ....................................... 109 15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 110 Creating backups ............................................................................................................................................... 110 Backing up your information ............................................................................................................................. 110 Performing a system recovery .......................................................................................................................... 111 USB Recovery option (select models only) ....................................................................................................... 111 Remove everything and reinstall Ubuntu ......................................................................................................... 112 x

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Note:

After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.

Note:

Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts. Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted. Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

Press f10 to enter Computer Setup.

Use a pointing device or the arrow keys to select one of the following options:

● Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid ● Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode ● Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode Press enter.

To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.

– or – Using MultiBoot 83

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Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer. BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

Start Computer Setup. See Starting Computer Setup on page 86.

Select Main, and then select System Information.

To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 88. Downloading a BIOS update

Caution:

To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord.

Type support in the taskbar search box, and then select the HP Support Assistant app.

– or – Select the question mark icon in the taskbar.

Select Updates, and then select Check for updates and messages.

Follow the on-screen instructions.

At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. 88 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

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12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.

After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7

operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc Creator on page 96.

Use Windows Backup and Recovery tools to perform the following:

● Back up individual files and folders ● Back up your entire hard drive (select models only) ● Create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive ● Create system restore points

Note:

This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.

Note:

HP recommends that you print the recovery procedures and save them for later use, in case of system instability. In case of system failure, you can use the backup files to restore the contents of your computer. See Backing up your information on page 97. Guidelines ● When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. ● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process. Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and 96 Chapter 12 Backup and recovery in Windows 7

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To create a backup using Windows Backup and Restore:

Note:

The backup process may take over an hour, depending on file size and the speed of the computer.

Select Start > All Programs > Maintenance > Backup and Restore.

Follow the on-screen instructions to set up your backup, create a system image (select models only), or

create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.

Note:

If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 7 operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows 7 operating system media on page 99. Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools

Note:

For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.

Note:

Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support. To recover information you previously backed up:

Select Start > All Programs > Maintenance > Backup and Restore.

Follow the on-screen instructions to recover your system settings, your computer (select models only),

or your files. To recover your information using Startup Repair, follow these steps:

Caution:

Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 98 Chapter 12 Backup and recovery in Windows 7

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13 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, and then select from the list of displayed options.

Note:

For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

Note:

Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. For more information, see Windows Help and Support. Backing up your information Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. For more information on the Windows backup features, see Windows Help and Support. Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.

Note:

If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows operating system media (purchased separately) on page 103. Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files

and folders. To recover your information using Automatic Repair, follow these steps: Backing up your information 101

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You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 105. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures

the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ◦ HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation process can take an hour or more. Do not interrupt the creation process. ◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media:

Important:

For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 106. Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools.

Note:

If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. Using Windows tools 105

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Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

Important:

Not all methods are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ Select the Start button, and then select the Get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 106. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 104. ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 106. ● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 109. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 104. What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

Important:

Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 104. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 104. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP 106 Chapter 14 Backup and recovery in Windows 10

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website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

Important:

HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options:

Note:

Only the options available for your computer display when you start the recovery process. ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition:

Important:

For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).

Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment.

or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

Select Troubleshoot from the boot options menu.

Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

If possible, back up all personal files.

Insert the HP Recovery media, and then restart the computer.

Note:

If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 108.

Follow the on-screen instructions.

Restore and recovery 107

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17 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel- based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found in Intel-based and AMD-based system boards.

Note:

If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter. Current BIOS steps

Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.

Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

Important:

If the Main menu displays Restore Defaults instead of Apply Factory Defaults and Exit, go to Legacy BIOS Steps on page 119.

Note:

If the system has a BIOS administrator password, enter the password at the prompt. b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The computer will reboot. c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

Note:

If the system has a BIOS administrator password, enter the password at the prompt. d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer will reboot. e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

Note:

If the system has a BIOS administrator password, enter the password at the prompt. f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. 118 Chapter 17 Statement of memory volatility

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Note:

If the system has a BIOS administrator password, enter the password at the prompt. a. Select Main, select Restore Defaults, and then select Yes to load defaults. b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults. c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. d. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. e. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. At the automatic drive lock warning screen, select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic DriveLock password. f. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. g. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then select Shutdown. h. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. i. Remove all power and system batteries for at least 24 hours.

Complete one of the following:

● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD. – or – ● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps:

Important:

If you clear data using Secure Erase, it cannot be recovered. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. – or – ● Clear the contents of the drive by using the following Disk Sanitizer command steps:

Important:

If you clear data using Disk Sanitizer, it cannot be recovered. 120 Chapter 17 Statement of memory volatility

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Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management Engine Firmware (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) 1.5 MBytes or 5 MBytes Yes Yes Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space. The Intel chipset is configured to enforce hardware protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware.

Only firmware updates digitally signed by Intel can be applied using this utility. Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration

and firmware. Bluetooth flash is programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor. A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash

requires an upgrade.

802.11 Wlan

Eeprom

4 Kbit to 8 Kbit No Yes Stores configuration

and calibration data. 802.11 WLAN EEPROM is programmed at the factory. Tools for writing data to this memory are not made public. A utility is required for writing data to this memory and is typically not made available to the public unless a firmware

upgrade is necessary to address a unique issue. Web camera 64 Kbit No Yes Stores webcam configuration

and firmware. Webcam memory is programmed using a utility from the device manufacturer that can be run from Windows. A utility is required for writing data to this memory and is typically not made available to the public unless a firmware

upgrade is necessary to address a unique issue. Fingerprint reader 512 KByte flash Yes Yes Stores fingerprint

templates. Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. Nonvolatile memory usage 123

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Questions and answers

How can the BIOS settings be restored (returned to factory settings)?

Important:

Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Restore defaults. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

What is a UEFI BIOS, and how is it different from a legacy BIOS?

The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality. Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded. BIOS provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also contains basic system diagnostics. The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to initialize the computer’s hardware before loading and executing the OS; the run-time environment allows the loading and execution of software programs from storage devices to provide more functionality, such as advanced hardware diagnostics (with the ability to display more detailed system information) and advanced firmware management and recovery software. HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

Where does the UEFI BIOS reside?

The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.

What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory

module? How would this data be written? The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. Various third-party tools are available to read SPD memory.

What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?

This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration

data.

How can the BIOS security be reset to factory defaults and data erased?

124 Chapter 17 Statement of memory volatility

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display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 mini card 2 operating system 4 optical drive 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 5 webcam 2 wireless 2 product name 1 product name and number, computer 17

R

recover options 106 recovery 103, 110 discs 105, 107 HP Recovery Manager 106 media 107 starting 107 supported discs 105 system 106 USB flash drive 107 using HP Recovery media 105 recovery media creating 104 creating using HP Recovery Manager 105 recovery media, creating 96 recovery media, using for restore 99 recovery partition 99, 102 removing 109 recovery tools 96 recovery tools, Windows 98 recovery, system 98 refresh 103 regulatory information regulatory label 17 wireless certification labels 17 removal/replacement preliminaries 27 procedures, Authorized Service Provider 47 procedures, Customer Self- Repair 32 removing personal data from volatile system memory 118 reset 103 computer 112 steps 112 restoring the hard drive 99, 102 RJ-45 (network) jack, identifying 6 RJ-45 (network) lights, identifying 6 RTC battery removal 63 spare part number 21, 63

S

Screw Kit, spare part number 26 security cable slot, identifying 6 security, product description 4 serial number 17 serial number, computer 17 service considerations 27 service door spare part number 21, 34 service labels, locating 17 serviceability, product description 5 setup utility navigating and selecting 75, 80, 86 restoring factory settings 76, 81, 87 slots security cable 6 solid-state drive removal 41 spare part number 41 spare part numbers 21, 24 specifications 117 speaker assembly removal 64 spare part number 21, 64 speakers, identifying 13 specifications computer 114 display 115 hard drive 116 solid-state drive 117 Startup Repair, using 98 static-shielding materials 31 supported discs, recovery 105 Sure Start using 79, 85, 90 system board removal 60 spare part numbers 20, 60 system memory, removing personal data from volatile 118 system recovery 106 system restore point creating 105 system restore point, creating 104

T

thermal material, replacement 67, 68 tools required 27 top cover removal 47 spare part number 20, 47 TouchPad buttons 10 TouchPad light, identifying 11 TouchPad zone identifying 10 TPM settings 89 transporting guidelines 30 traveling with the computer 17

U

Ubuntu remove everything and reinstall option 112 USB 2.0 charging (powered) port, identifying 7 USB 3.0 port 6 USB legacy support 75, 80, 86, 91 USB ports, identifying 6 USB/audio/card reader board removal 55 spare part number 20, 55

V

vents, identifying 7, 15 Index 131

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HP ProBook 440 G3 Notebook PC

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HP ProBook 440 G3 Notebook PC

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Caution:

Warning!

8192 Mb (8192 × 1)

4096 Mb (4096 × 1)

2048 Mb (2048 × 1)

8192 Mb (8192 × 1)

4096 Mb (4096 × 1)

2048 Mb (2048 × 1)

M.2 2280 Ssd (Ngff), Sata-3

256 Gb Tlc

128 Gb Tlc

Usb 3.0 (2)

Usb 2.0 (1)

Hdmi 1.4

Note:

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Note:

Warning!

Note:

Note:

Caution:

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8-Gb

4-Gb

2-Gb

256-Gb, Tlc

128-Gb, Tlc

256-Gb, Tlc

128-Gb, Tlc

490371-D01

490371-D61

490371-Bb1

490371-Aa1

490371-Ar1

490371-Ad1

490371-Ab1

755530-D01

755530-D61

755530-Bb1

755530-Aa1

755530-Ar1

755530-Ad1

755530-Ab1

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35,000 V

15,000 V

7,500 V

12,000 V

5,000 V

3,000 V

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800 V

400 V

2,000 V

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400 V

11,500 V

4,000 V

2,000 V

14,500 V

5,000 V

3,500 V