HP Laserjet Pro Mfp M329 Printer

User Guide www.hp.com/videos/LaserJet www.hp.com/support/ljM329MFP www.hp.com/support/ljM428MFP www.hp.com/support/ljM429MFP HP LaserJet Pro MFP M329, M428-M429

HP LaserJet Pro MFP M329, M428-M429 User Guide

Copyright and License © Copyright 2019 HP Development Company,

L.P.

Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Warning icons ............................................................................................................................................................................ 1 Potential shock hazard ............................................................................................................................................................ 2 Open source license ................................................................................................................................................................. 3 Printer views .............................................................................................................................................................................. 4 Printer front view ................................................................................................................................................. 4 Printer back view .................................................................................................................................................. 5 Control panel view ............................................................................................................................................... 6 How to use the touchscreen control panel ................................................................................. 8 Printer specifications ................................................................................................................................................................ 9 Technical specifications ....................................................................................................................................... 9 Supported operating systems ........................................................................................................................... 9 Mobile printing solutions .................................................................................................................................. 11 Printer dimensions ............................................................................................................................................ 11 Power consumption, electrical specifications, and acoustic emissions .................................................... 13 Operating environment range ......................................................................................................................... 13 Printer hardware setup and software installation ............................................................................................................ 14 2 Paper trays .............................................................................................................................................................................................. 15 Introduction ............................................................................................................................................................................. 15 Load paper to Tray 1 ............................................................................................................................................................. 16 Introduction ........................................................................................................................................................ 16 Load Paper Tray 1 ............................................................................................................................................. 16 Tray 1 paper orientation ................................................................................................................................... 18 Load paper to Tray 2 ............................................................................................................................................................. 20 Introduction ........................................................................................................................................................ 20 Load Paper Tray 2 ............................................................................................................................................. 20 Tray 2 paper orientation ................................................................................................................................... 22 Load paper to Tray 3 ............................................................................................................................................................. 24 Introduction ........................................................................................................................................................ 24 Load Paper Tray 3 (optional) ........................................................................................................................... 24 Tray 3 paper orientation ................................................................................................................................... 26

Enww

Load and print envelopes ..................................................................................................................................................... 28 Introduction ........................................................................................................................................................ 28 Print envelopes .................................................................................................................................................. 28 Envelope orientation ......................................................................................................................................... 28 3 Supplies, accessories, and parts .......................................................................................................................................................... 31 Order supplies, accessories, and parts ............................................................................................................................... 32 Ordering .............................................................................................................................................................. 32 Supplies and accessories ................................................................................................................................. 32 Customer self-repair parts ............................................................................................................................... 33 Dynamic security .................................................................................................................................................................... 34 Configure the HP toner-cartridge-protection supply settings ........................................................................................ 35 Introduction ........................................................................................................................................................ 35 Enable or disable the Cartridge Policy feature ............................................................................................. 36 Use the printer control panel to enable the Cartridge Policy feature ................................... 36 Use the printer control panel to disable the Cartridge Policy feature .................................. 36 Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 36 Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 37 Enable or disable the Cartridge Protection feature ...................................................................................... 38 Use the printer control panel to enable the Cartridge Protection feature ........................... 38 Use the printer control panel to disable the Cartridge Protection feature .......................... 38 Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 39 Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 39 Replace the toner cartridge .................................................................................................................................................. 40 Toner cartridge information ............................................................................................................................. 40 Remove and replace the cartridge .................................................................................................................. 42 4 Print .......................................................................................................................................................................................................... 45 Print tasks (Windows) ............................................................................................................................................................ 46 How to print (Windows) .................................................................................................................................... 46 Automatically print on both sides (Windows) ............................................................................................... 46 Manually print on both sides (Windows) ........................................................................................................ 47 Print multiple pages per sheet (Windows) .................................................................................................... 47 Select the paper type (Windows) .................................................................................................................... 48 Additional print tasks ........................................................................................................................................ 48 Print tasks (macOS) ............................................................................................................................................................... 49 How to print (macOS) ........................................................................................................................................ 49 Automatically print on both sides (macOS) ................................................................................................... 49 Manually print on both sides (macOS) ........................................................................................................... 49 Print multiple pages per sheet (macOS) ........................................................................................................ 50 Select the paper type (macOS) ........................................................................................................................ 50 iv

Enww

Additional print tasks ........................................................................................................................................ 51 Store print jobs on the printer to print later or print privately ........................................................................................ 52 Introduction ........................................................................................................................................................ 52 Before beginning ............................................................................................................................................... 52 Set up job storage ............................................................................................................................................. 52 Disable or enable the job storage feature ..................................................................................................... 53 Create a stored job (Windows) ......................................................................................................................... 54 Create a stored job (macOS) ............................................................................................................................ 54 Print a stored job ............................................................................................................................................... 55 Delete a stored job ............................................................................................................................................ 57 Delete a job that is stored on the printer .................................................................................. 57 Information sent to printer for Job Accounting purposes ........................................................................... 57 Mobile printing ........................................................................................................................................................................ 58 Introduction ........................................................................................................................................................ 58 Wi-Fi Direct printing (wireless models only) .................................................................................................. 59 To turn on Wi-Fi Direct .................................................................................................................. 59 Change the printer Wi-Fi Direct name ....................................................................................... 60 Step one: Open the HP Embedded Web Server ................................................... 60 Step two: Change the Wi-Fi Direct name .............................................................. 60 HP ePrint via Email ............................................................................................................................................ 60 AirPrint ................................................................................................................................................................. 61 Android embedded printing ............................................................................................................................. 61 Print from a USB flash drive ................................................................................................................................................. 62 Introduction ........................................................................................................................................................ 62 Print USB documents ........................................................................................................................................ 62 5 Copy .......................................................................................................................................................................................................... 63 Make a copy ............................................................................................................................................................................. 63 Copy on both sides (duplex) ................................................................................................................................................. 64 Copy on both sides automatically ................................................................................................................... 64 Copy on both sides manually ........................................................................................................................... 64 Copy an identification card .................................................................................................................................................... 64 Additional copy tasks ............................................................................................................................................................. 65 6 Scan .......................................................................................................................................................................................................... 67 Scan by using HP Scan software (Windows) ...................................................................................................................... 67 Scan by using HP Easy Scan Software (macOS) ................................................................................................................ 68 Set up Scan to Email .............................................................................................................................................................. 69 Introduction ........................................................................................................................................................ 69 Before you begin ................................................................................................................................................ 69 Method one: Use the Scan to Email Wizard (Windows) ............................................................................... 69

Enww

Method two: Set up the Scan to Email feature via the HP Embedded Web Server ................................ 72 Step one: Access the HP Embedded Web Server (EWS) ......................................................... 72 Step two: Configure the Scan to Email feature ........................................................................ 72 Set up Scan to Network Folder ............................................................................................................................................ 73 Introduction ........................................................................................................................................................ 73 Before you begin ................................................................................................................................................ 73 Method one: Use the Scan to Network Folder Wizard (Windows) ............................................................. 73 Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server ............... 76 Step one: Access the HP Embedded Web Server (EWS) ......................................................... 76 Step two: Configure the Scan to Network Folder feature ....................................................... 76 Set up Scan to SharePoint .................................................................................................................................................... 77 Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 77 Step two: Set up Scan to SharePoint .............................................................................................................. 77 Set up Scan to Computer (Windows) .................................................................................................................................. 78 Enable scanning to a computer (Windows) ................................................................................................... 78 Scan to a USB flash drive ...................................................................................................................................................... 78 Scan to email .......................................................................................................................................................................... 79 Scan to a network folder ....................................................................................................................................................... 79 Scan to SharePoint ................................................................................................................................................................. 80 Scan to a computer (Windows) ............................................................................................................................................ 80 Additional scan tasks ............................................................................................................................................................. 81 7 Fax ............................................................................................................................................................................................................. 83 Connect and configure the printer for fax .......................................................................................................................... 84 Connect the printer to a telephone line ......................................................................................................... 84 Configure the printer for fax ............................................................................................................................ 85 Configure the fax time, date and header using the HP Fax Setup Wizard ........................... 85 Configure the time, date, and header using the printer control panel ................................. 85 Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS) ............................................................................................................ 86 Configure for stand-alone fax ..................................................................................................... 87 Configure for an answering machine ......................................................................................... 87 Install the HP Fax software in Windows (optional) .................................................................. 88 Send a fax ................................................................................................................................................................................ 89 Send a fax by dialing manually from the printer control panel .................................................................. 89 Fax from the flatbed scanner .......................................................................................................................... 89 Fax from the document feeder ....................................................................................................................... 90 Schedule a fax to be sent later ........................................................................................................................ 91 Use phone book entries ................................................................................................................................... 91 Send a fax from the software (Windows) ...................................................................................................... 92 Send a fax from a third-party software program, such as Microsoft Word ............................................. 93 vi

Enww

Create, edit, and delete phone book entries ...................................................................................................................... 94 Create and edit individual phone-book entries ............................................................................................ 94 Create and edit group phone-book entries ................................................................................................... 94 Delete phone book entries ............................................................................................................................... 94 Reprint a received fax from the printer memory .............................................................................................................. 95 Additional fax tasks ............................................................................................................................................................... 95 8 Manage the printer ................................................................................................................................................................................. 97 Use HP Web Services applications ....................................................................................................................................... 97 Change the printer connection type (Windows) ................................................................................................................ 98 Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) .......................................... 99 Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 99 Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 99 Configure IP network settings ........................................................................................................................................... 103 Introduction ...................................................................................................................................................... 103 Printer sharing disclaimer .............................................................................................................................. 103 View or change network settings ................................................................................................................. 103 Rename the printer on a network ................................................................................................................ 103 Manually configure IPv4 TCP/IP parameters from the control panel ...................................................... 104 Link speed and duplex settings .................................................................................................................... 104 Printer security features ..................................................................................................................................................... 106 Introduction ...................................................................................................................................................... 106 Assign or change the system password using the Embedded Web Server .......................................... 106 Energy-conservation settings ........................................................................................................................................... 107 Introduction ...................................................................................................................................................... 107 Print with EconoMode .................................................................................................................................... 107 Set the Sleep Mode setting ............................................................................................................................ 107 Set the Shutdown Mode setting ................................................................................................................... 107 Set the Disable Shutdown setting ................................................................................................................ 108 HP Web Jetadmin ................................................................................................................................................................. 108 Update the firmware ........................................................................................................................................................... 109 Method one: Update the firmware using the control panel ..................................................................... 109 Method two: Update the firmware using the HP Printer Update utility .................................................. 109 9 Solve problems ..................................................................................................................................................................................... 111 Customer support ................................................................................................................................................................ 111 Control panel help system ................................................................................................................................................. 112 Restore the factory-set defaults ....................................................................................................................................... 112 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 113 Change the “Very Low” settings ................................................................................................................... 114 Change the "Very Low" settings from the control panel ...................................................... 114

Enww

For printers with fax capability ................................................................................................. 114 Order supplies .................................................................................................................................................. 114 Printer does not pick up paper or misfeeds .................................................................................................................... 116 Introduction ...................................................................................................................................................... 116 The printer picks up multiple sheets of paper ............................................................................................ 116 The printer does not pick up paper .............................................................................................................. 118 The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 120 Clear paper jams .................................................................................................................................................................. 121 Introduction ...................................................................................................................................................... 121 Experiencing frequent or recurring paper jams? ....................................................................................... 121 Paper jam locations ........................................................................................................................................ 122 Clear paper jams in the document feeder ................................................................................................... 123 Clear paper jams in Tray 1 ............................................................................................................................. 125 Clear paper jams in Tray 2 ............................................................................................................................. 126 Clear paper jams in Tray 3 ............................................................................................................................. 130 Clear paper jams in the toner cartridge or fuser area ............................................................................... 134 Clear paper jams in the output bin ............................................................................................................... 139 Clear paper jams in the duplexer .................................................................................................................. 143 Resolving print quality problems ...................................................................................................................................... 146 Introduction ...................................................................................................................................................... 146 Troubleshoot print quality ............................................................................................................................. 147 Update the printer firmware ..................................................................................................... 147 Print from a different software program ................................................................................ 147 Check the paper-type setting for the print job ...................................................................... 148 Check the paper type setting on the printer ..................................................... 148 Check the paper type setting (Windows) ........................................................... 148 Check the paper type setting (macOS) ............................................................... 148 Check toner-cartridge status .................................................................................................... 149 Step one: Print a supplies status page ............................................................... 149 Step two: Check supplies status .......................................................................... 149 Print a cleaning page .................................................................................................................. 149 Visually inspect the toner cartridge or cartridges ................................................................. 150 Check paper and the printing environment ............................................................................ 151 Step one: Use paper that meets HP specifications .......................................... 151 Step two: Check the environment ....................................................................... 151 Step three: Set the individual tray alignment .................................................... 151 Try a different print driver ......................................................................................................... 152 Check the EconoMode settings ................................................................................................ 152 Adjust print density .................................................................................................................... 153 Troubleshoot image defects ......................................................................................................................... 153 Improve copy and scan image quality .............................................................................................................................. 162 viii

Enww

Introduction ...................................................................................................................................................... 162 Check the scanner glass for dirt and smudges .......................................................................................... 162 Check the paper settings ............................................................................................................................... 163 Check the image adjustment settings ......................................................................................................... 163 Optimize for text or pictures ......................................................................................................................... 163 Check the scanner resolution and color settings on the computer ........................................................ 164 Resolution and color guidelines ............................................................................................... 164 Color .............................................................................................................................................. 165 Edge-to-edge copying .................................................................................................................................... 165 Clean the pickup rollers and separation pad in the document feeder .................................................... 165 Improve fax image quality .................................................................................................................................................. 167 Introduction ...................................................................................................................................................... 167 Check the scanner glass for dirt and smudges .......................................................................................... 167 Check the send-fax resolution settings ....................................................................................................... 168 Check the Error Correction Mode setting .................................................................................................... 168 Send to a different fax machine .................................................................................................................... 168 Check the sender's fax machine ................................................................................................................... 168 Solve wired network problems .......................................................................................................................................... 169 Introduction ...................................................................................................................................................... 169 Poor physical connection ............................................................................................................................... 169 The computer is using the incorrect IP address for the printer ............................................................... 169 The computer is unable to communicate with the printer ....................................................................... 169 The printer is using incorrect link and duplex settings for the network ................................................. 170 New software programs might be causing compatibility problems ....................................................... 170 The computer or workstation might be set up incorrectly ....................................................................... 170 The printer is disabled, or other network settings are incorrect ............................................................. 170 Solve wireless network problems ..................................................................................................................................... 171 Introduction ...................................................................................................................................................... 171 Wireless connectivity checklist ...................................................................................................................... 171 The printer does not print after the wireless configuration completes .................................................. 172 The printer does not print, and the computer has a third-party firewall installed ............................... 172 The wireless connection does not work after moving the wireless router or printer .......................... 172 Cannot connect more computers to the wireless printer ......................................................................... 173 The wireless printer loses communication when connected to a VPN ................................................... 173 The network does not appear in the wireless networks list .................................................................... 173 The wireless network is not functioning ..................................................................................................... 173 Perform a wireless network diagnostic test ............................................................................................... 174 Reduce interference on a wireless network ................................................................................................ 174 Solve fax problems .............................................................................................................................................................. 175 Introduction ...................................................................................................................................................... 175 Fax troubleshooting checklist ....................................................................................................................... 175

Enww

Solve general fax problems ........................................................................................................................... 177 Faxes are sending slowly ........................................................................................................... 177 Fax quality is poor ...................................................................................................................... 177 Fax cuts off or prints on two pages ......................................................................................... 178 Index ........................................................................................................................................................................................................... 179 x

Enww

1 Printer overview Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information. ● Warning icons ● Potential shock hazard ● Open source license ● Printer views ● Printer specificationsspecifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Warning icons Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions. ● Caution: Electric shock

Enww

● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning Potential shock hazard Review this important safety information. 2 Chapter 1 Printer overview

Enww

● Read and understand these safety statements to avoid an electrical shock hazard. ● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. ● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately. ● Unplug this product from wall outlets before cleaning. ● Do not install or use this product near water or when you are wet. ● Install the product securely on a stable surface. ● Install the product in a protected location where no one can step on or trip over the power cord. Open source license For information on open source software used in this printer, visit www.hp.com/software/opensource.

Enww

Printer views Identify parts on the printer and buttons on the control panel. ● Printer front view ● Printer back view ● Control panel view Printer front view Identify the parts on the front of the printer. Figure 1-1 Printer front view 3 6 7 8 1 2 11 10 9 4 3 5 2 1 Number Description 1 Control panel (tilts up for easier viewing) 2 Document feeder 3 Scanner 4 Front door release button (access to the toner cartridge) 5 Power on/off button 6 Tray 3 (optional) 7 Tray 2 8 Tray 1 9 Output bin extension 4 Chapter 1 Printer overview

Enww

Number Description 10 Output bin 11 Walk-up USB port (for printing and scanning without a computer) Printer back view Identify the parts on the back of the printer. Figure 1-2 Printer rear view 10 7 6 1 2 3 5 4 8 9 Number Description 1 USB port (for job storage and private printing)

Note:

Note:

Note:

Enww

Control panel view Identify the buttons and features on the touchscreen control panel. ● How to use the touchscreen control panel The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the left side of the printer control panel, or touch the Home button in the upper-left corner of most screens.

Note:

Note:

Enww

Number Item Description 6 Scan icon: Touch this icon to open the Scan menus: ● Scan to USB Drive ● Scan to Network Folder ● Scan to E-mail ● Scan to Computer ● Scan to SharePoint 7 Print icon: Touch this icon to open the Print menus. 8 Fax icon: Touch this icon to open the Fax menus. 9 Apps icon: Touch this icon to open the Apps menu to print directly from select Web applications. 10 Home screen dashboard display icons See the table that follows for a description of the icons. Pull down this tab to open the Jobs menu.

Note:

Enww

Table 1-1 Home screen icons (continued) Icon Purpose Paper Setup icon: Opens the Paper Setup menu, where you can configure the default Paper Size and Paper Type for the paper trays. Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume. ECO icon: Allows you to configure some of the printer environmental features. How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Table 1-2 How to use the touchsreen control panel Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Setup icon to open the Setup menu. Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Swipe the Home screen to access additional menu options. Scroll Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling. Scroll through the Setup menu. 8 Chapter 1 Printer overview

Enww

Printer specifications Review hardware, software, and printer environment specifications. ● Technical specificationsspecifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications,specifications, and acoustic emissions ● Operating environment range

Important:

Enww

Table 1-3 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows 8.1, 32-bit and 64-bit The HP PCL-6 (V4) printer-specific print driver is installed for this operating system as part of the software installation.2 Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2008 R2, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website. Download the driver, and then use the Microsoft Add Printer tool to install it.3 Windows Server 2008 R2, SP1, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2012 The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2012 R2 The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2016, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website. Download the driver, and then use the Microsoft Add Printer tool to install it. macOS Sierra v10.12, macOS High Sierra v10.13, macOS Mojave v10.14 To install the print driver, download HP Easy Start from 123.hp.com/ LaserJet. Follow the steps provided to install the printer software and print driver. 1 Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver. 2 Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver. 3 Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system.

Note:

Enww

Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting. The printer supports the following software for mobile printing: ● Wi-Fi Direct (wireless models only) ● Bluetooth Low Energy ● HP Smart app for iOS and Android devices ● Google Cloud Print ● AirPrint ● Android Printing ● HP Roam Printer dimensions Make sure your printer environment is large enough to accommodate the printer. 1 3 2 1

Hewlett-Packard

Hewlett-Packard

Enww

Table 1-5 Dimensions for the M329, M428, and M429 models (continued) Measurement Printer fully closed Printer fully opened

Enww

2 1 3

Hewlett-Packard

Hewlett-Packard

Hewlett-Packard

Hewlett-Packard

Caution:

Enww

Table 1-8 Operating environment specifications Environment Recommended Allowed Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F) Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP for HP's all-inclusive help for the printer, which includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ● Find instructions about how to use the Microsoft Add Printer tool 14 Chapter 1 Printer overview

Enww

2 Paper trays Discover how to load and use the paper trays, including how to load special items such as envelopes. ● Introduction ● Load paper to Tray 1 ● Load paper to Tray 2 ● Load paper to Tray 3 ● Load and print envelopes For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Introduction Review the following information abou the paper trays.

Caution:

Enww

Load paper to Tray 1 Review the following information about loading paper to Tray 1. ● Introduction ● Load Paper Tray 1 ● Tray 1 paper orientation Introduction The following information describes how to load paper into Tray 1. Load Paper Tray 1 This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.

Caution:

Enww

Enww

Enww

Table 2-1 Tray 1 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge leading into the printer 123 Letterhead or preprinted 2-sided printing Face-down Top edge leading into the printer 123

Enww

Load paper to Tray 2 Review the following information about loading paper to Tray 2. ● Introduction ● Load Paper Tray 2 ● Tray 2 paper orientation Introduction The following information describes how to load paper into Tray 2. Load Paper Tray 2 This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.

Caution:

Note:

Enww

A4 / A5

B5

B5

A4

Enww

Note:

Note:

Note:

Enww

Table 2-2 Tray 2 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-down Top edge toward the front of the tray 2 123 1 Letterhead or preprinted 2-sided printing Face-up Top edge toward the front of the tray 2 123 1

Enww

Load paper to Tray 3 Review the following information about loading paper to Tray 3. ● Introduction ● Load Paper Tray 3 (optional) ● Tray 3 paper orientation Introduction The following information describes how to load paper into Tray 3. Load Paper Tray 3 (optional) This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1.

Note:

Enww

A4 / A5

B5

B5

A4

Enww

Note:

Note:

Note:

Enww

Table 2-3 Tray 3 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-down Top edge at the front of the tray 3 3 123 2 1 Letterhead or preprinted 2-sided printing Face-up Top edge at the front of the tray 3 3 123 2 1

Enww

Load and print envelopes Review the following information about loading and printing envelopes. ● Introduction ● Print envelopes ● Envelope orientation Introduction The following information describes how to load and print envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes To print envelopes, follow these steps.

Note:

Enww

Table 2-4 Envelope orientation Tray How to load Tray 1 Face-up Short, postage-end leading into the printer

Enww

30 Chapter 2 Paper trays

Enww

3 Supplies, accessories, and parts Order supplies or accessories, replace the toner cartridges, or remove and replace another part. ● Order supplies, accessories, and parts ● Dynamic security ●Configure Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridge For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

Enww

Order supplies, accessories, and parts Review details about ordering supplies, accessories and parts for your printer. ● Ordering ● Supplies and accessories ● Customer self-repair parts Ordering Find information and links for ordering supplies, parts, and accessories for your printer. Ordering option Ordering information Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. Supplies and accessories Find information about the supplies and accessories that are available for your printer.

Caution:

58A

Cf258A

58X

Cf258X

59A

Cf259A

Enww

Table 3-1 Supplies (continued) Item Description Cartridge number Part number HP 59X High Yield Black Original LaserJet Toner Cartridge M428 models only. High-capacity replacement black toner cartridge

59X

Cf259X

76A

Cf276A

76X

Cf276X

77A

Cf277A

77X

Cf277X

D9P29A

Enww

Table 3-3 Customer self-repair parts Item Description Self-replacement options Part number Multipurpose tray roller Replacement tray roller Mandatory

Rl2-0656-000Cn

Rm2-5392-000Cn

Rm2-5413-000Cn

Rm2-5452-000Cn

Rm2-5741-000Cn

Rm2-5397-000Cn

Rm2-5745-000Cn

Enww

Configure the HP toner-cartridge-protection supply settings A network administrator can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft. ● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed. ● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed.

Caution:

Enww

Enable or disable the Cartridge Policy feature The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server

(Ews).

Note:

Enww

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Note:

Note:

Enww

Enable or disable the Cartridge Protection feature The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS). ● Use the printer control panel to enable the Cartridge Protection feature ● Use the printer control panel to disable the Cartridge Protection feature ● Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ● Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

Note:

Caution:

Enww

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges that are associated with the printer from being stolen and used in other printers.

Note:

Caution:

Note:

Enww

Replace the toner cartridge Replace the toner cartridge if you receive a message on the printer, or if you are have print quality problems. ● Toner cartridge information ● Remove and replace the cartridge Toner cartridge information Review details about ordering replacement toner cartridges. The printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see the cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

Caution:

58A

Cf258A

58X

Cf258X

59A

Cf259A

59X

Cf259X

76A

Cf276A

Enww

Table 3-4 Supplies (continued) Item Description Cartridge number Part number HP 76X High Yield Black Original LaserJet Toner Cartridge M428 models only. High-capacity replacement black toner cartridge

76X

Cf276X

77A

Cf277A

77X

Cf277X

Note:

Caution:

Caution:

Caution:

Note:

Enww

Remove and replace the cartridge Follow these steps to replace the toner cartridge.

Enww

Enww

Enww

4 Print Print using the software, or print from a mobile device or USB flash drive. ● Print tasks (Windows) ● Print tasks (macOS) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from a USB flashflash drive For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

Enww

Print tasks (Windows) Learn about common printing tasks for Windows users. ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for Windows.

Note:

Enww

Note:

Note:

Note:

Enww

Note:

Enww

Print tasks (macOS) Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet. ● How to print (macOS) ● Automatically print on both sides (macOS) ● Manually print on both sides (macOS) ● Print multiple pages per sheet (macOS) ● Select the paper type (macOS) ● Additional print tasks How to print (macOS) Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for macOS.

Note:

Note:

Enww

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Note:

Note:

Note:

Enww

Note:

Enww

Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time. ● Introduction ● Before beginning ● Set up job storage ● Disable or enable the job storage feature ● Create a stored job (Windows) ● Create a stored job (macOS) ● Print a stored job ● Delete a stored job ● Information sent to printer for Job Accounting purposes Introduction The following information provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a later time or printed privately. Before beginning Review the requirements for using the job storage feature. The job storage feature has the following requirements: ● A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB. This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device from the printer disables the job storage feature. ● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above. Set up job storage Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify the feature is ready to use. Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click Software and Drivers, and then follow the onscreen instructions to download the latest HP software. When the print driver is installed, the Job Storage option is set to Automatic by default. The option is located as follows: ● Windows: Devices and Printers►Printer Properties►Device Settings ● macOS: Printers & Scanners►Options & Supplies To complete Job Storage setup:

Enww

Enww

Create a stored job (Windows) Store jobs on the USB flash drive for private or delayed printing.

Note:

Note:

Enww

Note:

Note:

Enww

Enww

Delete a stored job When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are overwritten. If the memory on the USB flash drive is full, the following message displays on the printer control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again. Existing stored jobs must be deleted before additional print jobs can be stored. ● Delete a job that is stored on the printer Delete a job that is stored on the printer Delete a job that is stored on a USB flash drive.

Enww

Mobile printing Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. ● Introduction ● Wi-Fi Direct printing (wireless models only) ● HP ePrint via Email ● AirPrint ● Android embedded printing Introduction Review the following information about mobile printing. To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. 58 Chapter 4 Print

Enww

Wi-Fi Direct printing (wireless models only) Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. ● To turn on Wi-Fi Direct ● Change the printer Wi-Fi Direct name

Note:

Note:

Enww

Change the printer Wi-Fi Direct name Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): ● Step one: Open the HP Embedded Web Server ● Step two: Change the Wi-Fi Direct name Step one: Open the HP Embedded Web Server Use the EWS to manage your printer from a computer instead of the printer control panel. Your printer must be connected to an IP-based network before you can access the EWS.

Note:

Enww

Note:

Enww

Print from a USB flash drive Learn how to print directly from a USB flash drive. ● Introduction ● Print USB documents Introduction This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port that is located below the control panel. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .pptx Print USB documents Print documents from a USB flash drive.

Note:

Enww

5 Copy Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the Web. ● Make a copy ● Copy on both sides (duplex) ● Copy an identificationidentification card ● Additional copy tasks For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make a copy Copy a document or picture from the scanner glass or automatic document feeder.

Enww

Copy on both sides (duplex) The printer allows you to copy a two-sided document. You can select an automatic or manual method, depending on if you copy from a document feeder or from the scanner glass. ● Copy on both sides automatically ● Copy on both sides manually Copy on both sides automatically Use the automatic document feeder to copy a two-sided document without manual intervention.

Enww

Enww

66 Chapter 5 Copy

Enww

6 Scan Scan using the software, or scan directly to email, a USB flash drive, a network folder or another destination. ● Scan by using HP Scan software (Windows) ● Scan by using HP Easy Scan Software (macOS) ● Set up Scan to Email ● Set up Scan to Network Folder ● Set up Scan to SharePoint ● Set up Scan to Computer (Windows) ● Scan to a USB flashflash drive ● Scan to email ● Scan to a network folder ● Scan to SharePoint ● Scan to a computer (Windows) ● Additional scan tasks For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Scan by using HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.

Enww

Enww

Set up Scan to Email The Scan to Email feature allows you to scan a document and send it directly to one or more email addresses. The printer must be connected to a network, and the Scan to Email feature must be set up by a network administrator before it can be used. ● Introduction ● Before you begin ● Method one: Use the Scan to Email Wizard (Windows) ● Method two: Set up the Scan to Email feature via the HP Embedded Web Server Introduction There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard (Windows), which is installed in the HP program group for the printer as part of the full software installation, and the Scan to Email Setup through the HP Embedded Web Server (EWS). Before you begin To set up the Scan to Email feature, the network administrator needs access to the printer and to SMTP information, including the server, port, and other authentication requirements. The printer must have an active network connection to the same network as the computer that will run the setup process. Administrators need the following information before beginning the configuration process. ● Administrative access to the printer ● SMTP server (e.g., smtp.mycompany.com)

Note:

Note:

Enww

● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

Note:

Note:

Note:

Enww

Enww

Method two: Set up the Scan to Email feature via the HP Embedded Web Server Use the HP Embedded Web Server (EWS) to set up the Scan to Email feature. This method is available for all supported operating systems. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: ConfigureConfigure the Scan to Email feature Step one: Access the HP Embedded Web Server (EWS) Locate the printer's IP address and then enter it into a Web browser to access the EWS. Your printer must be connected to an IP-based network before you can access the EWS.

Note:

Enww

Set up Scan to Network Folder The Scan to Folder feature allows you to scan a document directly to network folder. The printer must be connected to a network, and the Scan to Folder feature must be set up by a network administrator before it can be used. ● Introduction ● Before you begin ● Method one: Use the Scan to Network Folder Wizard (Windows) ● Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server Introduction There are two methods for configuring Scan to network folder, the Scan to Network Folder Wizard (Windows), which is installed in the HP program group for the printer as part of the full software installation, and the Network Folder Setup through the HP Embedded Web Server (EWS). Before you begin To set up the Scan to Folder feature, the network administrator needs access to the printer and information about the network path and destination folder. The printer must have an active network connection to the same network as the computer that will run the setup process. Administrators need the following information before beginning the configuration process. ● Administrative access to the printer ● The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)

Note:

Enww

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

Note:

Note:

Enww

Note:

Enww

Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. This method is available for all supported operating systems. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: ConfigureConfigure the Scan to Network Folder feature Step one: Access the HP Embedded Web Server (EWS) Locate the printer's IP address and then enter it into a Web browser to access the EWS. Your printer must be connected to an IP-based network before you can access the EWS.

Note:

Note:

Enww

Set up Scan to SharePoint Learn how to set up the Scan to SharePoint feature in the Embedded Web Server (EWS) so you can scan and save files to a SharePoint site from the printer. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Set up Scan to SharePoint

Note:

Note:

Note:

Enww

Set up Scan to Computer (Windows) Follow the procedure if this feature has been disabled, and you want to enable it. ● Enable scanning to a computer (Windows) This feature is available for Windows only.

Important:

Enww

● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies depending on the printer model). ● For additional scan options, touch the Settings icon .

Enww

Note:

Enww

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. The printer software must be running before you scan.

Enww

82 Chapter 6 Scan

Enww

7 Fax Configure the fax features, and send and receive faxes using the printer. ● Connect and configureconfigure the printer for fax ● Send a fax ● Create, edit, and delete phone book entries ● Reprint a received fax from the printer memory ● Additional fax tasks For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

Enww

Connect and configure the printer for fax Before using the printer to fax, connect the printer to a telephone line and configure the fax settings. ● Connect the printer to a telephone line ●Configure Configure the printer for fax Connect the printer to a telephone line This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line. ▲ Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.

Note:

Note:

Enww

Configure the printer for fax Use this information to configure the fax settings after the printer is connected to a phone line. ●Configure Configure the fax time, date and header using the HP Fax Setup Wizard ●Configure Configure the time, date, and header using the printer control panel ●Configure Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS) ●Configure Configure for stand-alone fax ●Configure Configure for an answering machine ● Install the HP Fax software in Windows (optional) To begin, use one of the following methods: ●Configure Configure the fax time, date and header using the HP Fax Setup Wizard on page 85 (recommended method) ●Configure Configure the time, date, and header using the printer control panel on page 85 ●Configure Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS) on page 86 (if the software is installed)

Note:

Note:

Enww

Note:

Note:

Enww

Note:

Note:

Enww

Note:

Enww

Send a fax Send a fax from the printer or a third-party software program. Learn how to use speed dials and group-dial entries. ● Send a fax by dialing manually from the printer control panel ● Fax from the flatbedflatbed scanner ● Fax from the document feeder ● Schedule a fax to be sent later ● Use phone book entries ● Send a fax from the software (Windows) ● Send a fax from a third-party software program, such as Microsoft Word Send a fax by dialing manually from the printer control panel Send a fax manually using the printer control panel.

Enww

Caution:

Enww

Note:

Enww

123

Enww

Send a fax from a third-party software program, such as Microsoft Word If you created a document using a third-party software program, such as Microsoft Word, you can fax the document directly from the software.

Enww

Create, edit, and delete phone book entries You can store frequently dialed fax numbers in the phone book as individual entries, or a group of entries. ● Create and edit individual phone-book entries ● Create and edit group phone-book entries ● Delete phone book entries Create and edit individual phone-book entries Add new individual entries to the phone book, or edit existing entries.

Enww

Enww

96 Chapter 7 Fax

Enww

8 Manage the printer Utilize management tools, security and energy-conservation settings, and firmware updates for the printer. ● Use HP Web Services applications ● Change the printer connection type (Windows) ● Advanced configurationconfiguration with HP Embedded Web Server and Printer Home Page (EWS) ●Configure Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmwarefirmware For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Use HP Web Services applications With Web Services, you can add print apps to your printer using HP Connected. Print apps is a content-on- demand delivery platform that allows you to browse and view popular web destinations and print in an easy-to- read format.

Enww

Note:

Enww

Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel. ● Method one: Open the HP Embedded Web Server (EWS) from the software ● Method two: Open the HP Embedded Web Server (EWS) from a web browser ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations (paper types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available.

Note:

Note:

Enww

Note:

Enww

Table 8-1 HP Embedded Web Server tabs (continued) Tab or section Description Scan tab (MFP models only) ● Scan to Computer ● Scan to Email ● Scan to Network Folder ● Scan to Sharepoint ● Scan to USB ● Address Book Copy/Print tab Provides the ability to change default copy and print settings from your computer. ● Copy ● Print Fax tab (Fax models only) ● Settings ● Information ● HP Digital Fax Web Services tab ● Web Services Settings Network tab (Network-connected printers only) Provides the ability to change network settings from your computer. ● General ● Wired (802.3) ● Wireless (802.11) ● Wi-Fi Direct ● Bluetooth Smart ● AirPrint ● Google Cloud Print ● Internet Printing Protocol ● Security ● Advanced Settings

Enww

Table 8-1 HP Embedded Web Server tabs (continued) Tab or section Description Tools tab ● Product Information ● Reports ● Utilities ● Backup and Restore ● Printer Restart ● Printer Updates Settings tab ● Power Management ● Preferences ● Supplies ● Control Panel Customization ● Security ● Email Alerts ● Restore Defaults ● Firewall 102 Chapter 8 Manage the printer

Enww

Configure IP network settings Review the following information about configuring IP network settings. ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configureconfigure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the information in the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings.

Note:

Enww

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Note:

Note:

Note:

Note:

Enww

Enww

Printer security features Review the following information about the printer security features. ● Introduction ● Assign or change the system password using the Embedded Web Server Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

Note:

Enww

Energy-conservation settings Learn about the energy-conservation settings that are available on your printer. ● Introduction ● Print with EconoMode ● Set the Sleep Mode setting ● Set the Shutdown Mode setting ● Set the Disable Shutdown setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

Note:

Enww

Note:

Note:

Enww

Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. ● Method one: Update the firmwarefirmware using the control panel ● Method two: Update the firmwarefirmware using the HP Printer Update utility There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware. Method one: Update the firmware using the control panel Follow these steps to update the firmware using the printer control panel (for network-connected printers only), and/or set the printer to install future firmware updates automatically. For USB-connected printers, skip to Method two.

Note:

Note:

Note:

Note:

Enww

Enww

9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. ● Customer support ● Control panel help system ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Resolving print quality problems ● Improve copy and scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Customer support Find support contact options for your HP printer.

Enww

Table 9-1 HP support options Support option Contact information Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM329MFP, www.hp.com/support/ ljM428MFP, or www.hp.com/support/ljM429MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.com Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help icon in the lower-right corner of the screen. Tips for using the online Help: ● For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. ● Some Help screens include animations that guide you through procedures, such as clearing jams. ● For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. ● If the printer alerts you of an error or warning, touch the Help icon to open a message that describes the problem. The message also contains instructions to help solve the problem. Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.

Caution:

Enww

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Understand the cartridge-related messages on the control panel and what actions to take. ● Change the “Very Low” settings ● Order supplies Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty on this supply has ended appears on the Supplies Status Page or the EWS.

Enww

Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re- establish these settings when you install a new toner cartridge. ● Change the "Very Low" settings from the control panel ● For printers with fax capability Change the "Very Low" settings from the control panel Determine how the printer will notify you about very low cartridge levels.

Note:

Enww

Table 9-2 Options for ordering supplies (continued) Ordering options Contact information Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

Enww

Printer does not pick up paper or misfeeds Review the following information about the printer not picking up paper or misfeeding paper. ● Introduction ● The printer picks up multiple sheets of paper ● The printer does not pick up paper ● The document feeder jams, skews, or picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions.

Note:

Enww

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack as described above.

Enww

Note:

Enww

Caution:

Enww

The document feeder jams, skews, or picks up multiple sheets of paper Try the suggested fixes if the document feeder is jamming, skewing pages, or picking up multiple sheets of paper at a time.

Note:

Enww

Clear paper jams Review the following information about clearing paper jams. ● Introduction ● Experiencing frequent or recurring paper jams? ● Paper jam locations ● Clear paper jams in the document feeder ● Clear paper jams in Tray 1 ● Clear paper jams in Tray 2 ● Clear paper jams in Tray 3 ● Clear paper jams in the toner cartridge or fuser area ● Clear paper jams in the output bin ● Clear paper jams in the duplexer Introduction The following information includes instructions for clearing paper jams from the printer. Experiencing frequent or recurring paper jams? Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

Enww

Enww

Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have been printed. Clear paper jams in the document feeder Use the following procedure to check for paper in all possible jam locations related to the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Enww

Enww

Enww

Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Enww

B5

A4

Enww

Enww

Enww

Enww

B5

A4

Enww

Enww

Enww

Enww

2 1

Enww

Enww

Enww

Enww

Enww

2 1

Enww

Enww

Enww

Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Enww

Enww

Enww

Resolving print quality problems Review the following information about resolving print quality problems. ● Introduction ● Troubleshoot print quality ● Troubleshoot image defects Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light bands ● Dark or light streaks ● Fuzzy print ● Gray background or dark print ● Light print ● Loose toner ● Missing toner ● Scattered dots of toner ● Skewed images ● Smears ● Streaks 146 Chapter 9 Solve problems

Enww

Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented. ● Update the printer firmwarefirmware ● Print from a differentdifferent software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge or cartridges ● Check paper and the printing environment ● Try a differentdifferent print driver ● Check the EconoMode settings ● Adjust print density To troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try upgrading the printer firmware. See www.hp.com/support for more information. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Enww

Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. ● Check the paper type setting on the printer ● Check the paper type setting (Windows) ● Check the paper type setting (macOS) Check the paper type setting on the printer Check the paper type setting on the printer control panel, and change the setting as needed.

Enww

Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the status of other replaceable maintenance parts. ● Step one: Print a supplies status page ● Step two: Check supplies status Step one: Print a supplies status page Use the control panel menus to print a supplies status page.

Enww

Caution:

Enww

Check paper and the printing environment Use the following information to check the paper selection and the printing environment. ● Step one: Use paper that meets HP specificationsspecifications ● Step two: Check the environment ● Step three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that does not contain metallic material, such as glitter. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause of print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. ● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

Enww

Hp Upd Pcl 6

Note:

Enww

Note:

Enww

Table 9-4 Image defects table quick reference Sample Description Possible solutions Table 9-11 Light print on page 159 Table 9-9 Gray background or dark print on page 158 Table 9-7 Blank page — No print on page 156 Table 9-6 Black page on page 156 Table 9-5 Banding defects on page 155 Table 9-13 Streak defects on page 161 Table 9-8 Fixing/fuser defects on page 157 Table 9-10 Image placement defects on page 158 Table 9-12 Output defects on page 160 154 Chapter 9 Solve problems

Enww

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues.

Note:

Enww

Table 9-6 Black page Sample Description Possible solutions The entire printed page is black.

Enww

Table 9-8 Fixing/fuser defects Sample Description Possible solutions Slight shadows or offsets of the image are repeated down the page. The repeated image might fade with each recurrence.

Enww

Table 9-9 Gray background or dark print Sample Description Possible solutions The image or text is darker than expected and/or the background is gray.

Enww

Table 9-11 Light print Sample Description Possible solutions The printed content is light or faded on the entire page.

Enww

Table 9-12 Output defects Sample Description Possible solutions Printed pages have curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: ● Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high-coverage pages. ● Negative curl: The paper curls away from the printed side. The defect occurs in high-humidity environments or when printing low-coverage pages.

Enww

Table 9-13 Streak defects Sample Description Possible solutions Light vertical streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content.

Note:

Enww

Improve copy and scan image quality Learn how to improve the quality of copies and scanned images, and how to properly clean the scanner glass. ● Introduction ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Check the image adjustment settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

Caution:

Enww

Check the paper settings Follow these steps to check the paper settings on the printer control panel.

Enww

Check the scanner resolution and color settings on the computer If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Resolution and color guidelines ● Color ● Image clarity ● Texture of gradations (smooth or rough) ● Scan time ● File size Scanning resolution is measured in pixels per inch (ppi).

Note:

Note:

Note:

Enww

Table 9-14 Resolution and color guidelines (continued) Intended use Recommended resolution Recommended color settings Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document 300 ppi for normal graphics and text 150 ppi for photos ● Black and White for text and line art ● Grayscale for shaded or colored graphics and photos ● Color, if the image is in color Display on screen 75 ppi ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color values to the following settings when scanning. Table 9-15 Color settings Setting Recommended use Color Use this setting for high-quality color photos or documents in which the color is important. Black and White Use this setting for text documents. Grayscale Use this setting when file size is an issue or when you want to scan a document or photograph quickly. Edge-to-edge copying The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page. Considerations for printing or scanning documents with cropped edges: ● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position. ● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped. Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad.

Enww

Caution:

166 Chapter 9 Solve problems

Enww

Improve fax image quality Review the following information to improve fax image quality. ● Introduction ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the Error Correction Mode setting ● Send to a differentdifferent fax machine ● Check the sender's fax machine Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

Caution:

Enww

Check the send-fax resolution settings If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options.

Enww

Solve wired network problems Check the following information to resolve wired network issues. ● Introduction ● Poor physical connection ● The computer is using the incorrect IP address for the printer ● The computer is unable to communicate with the printer ● The printer is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: Poor physical connection Check the cable connections.

Enww

Enww

Solve wireless network problems To resolve network issues, try these steps in the order presented. ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configurationconfiguration completes ● The printer does not print, and the computer has a third-party firewallfirewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Introduction Use the troubleshooting information to help resolve issues.

Note:

Enww

● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For macOS, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes If the printer does not print after the wireless configuration completes, try these solutions.

Enww

Cannot connect more computers to the wireless printer If additional computers cannot connect to the wireless printer, try these solutions.

Enww

Perform a wireless network diagnostic test From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings.

Enww

Solve fax problems Use the following information to solve fax problems. ● Introduction ● Fax troubleshooting checklist ● Solve general fax problems Introduction Use the fax troubleshooting information to help resolve issues. Fax troubleshooting checklist After each recommended action, retry faxing to see if the problem is resolved. For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port. Disconnect all other devices that are connected to the printer.

Note:

Note:

Enww

d. Click Download, click Run, and then click Run again. e. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. f. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.

Enww

Solve general fax problems Review suggestions and tips for resolving various fax-related issues. ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts offoff or prints on two pages Faxes are sending slowly The printer is experiencing poor phone line quality. Try the following suggestions to resolve the issue: ● Try resending the fax when the line conditions have improved. ● Check with the phone service provider to verify that the line supports fax. ● Turn off the Error Correction Mode setting:

Note:

Note:

Enww

Note:

Note:

Enww

Index Symbols/Numerics 550-sheet paper trays part numbers 32 550-sheet tray jams 130

A

B

C

D

E

F

Enww

from the document feeder 89 from the flatbed scanner 89 firmware updating 109 formatter locating 4, 5 fuser jams 134

G

H

I

J

L

M

N

O

P

Enww

supplies 32, 33 toner cartridges 32, 40 phone book, fax adding entries 89, 94 ports locating 4 potential shock hazard 2 power consumption 9, 13 power connection locating 4, 5 power switch locating 4 print drivers, supported 9 print media loading in Tray 1 16 print on both sides Mac 49 manually, Windows 46 Windows 46 printing from USB flash drives 62 stored jobs 52 printing on both sides settings (Windows) 46 private printing 52 product number location 4, 5 protect cartridges 35, 38

R

S

T

Enww

wired network 169 wireless network 171 two-sided copying 64 two-sided printing settings (Windows) 46

U

W

Enww