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26 totalHow do I connect my HP Smart Tank 7600 to a Wi-Fi network using the printer control panel?
From the Home screen, touch the Menu icon, scroll down to touch Settings, then touch Network, then Wi-Fi, and scroll down to touch Wi-Fi Setup or Wi-Fi Protected Setup. Follow the onscreen instructions to complete the setup. Before starting, ensure your Wi-Fi network is working properly and that you have your network name (SSID) and password available. (Page 13)
How do I check the ink levels on my HP Smart Tank 7600?
You can check estimated ink levels from the printer control panel by navigating to the Menu. You can also check ink levels from the HP printer software on Windows. The printer has four ink tanks containing black, yellow, magenta, and cyan ink. (Page 77)
What should I do if my HP Smart Tank 7600 has a paper jam?
To resolve a paper jam, follow the instructions in the Jams and Paper-Feed Issues section under Solve a Problem to clear a paper or print carriage jam. The manual also provides tips on how to avoid paper jams in the future. If you experience recurring paper-feed problems, refer to the Solve Paper-Feed Problems section for additional troubleshooting steps. (Page 86)
How do I improve print quality on the HP Smart Tank 7600?
You can improve print quality by printing a Print Quality Diagnostics page to determine if cleaning or aligning the printheads is recommended. To print this page on Windows, go to Menu, scroll down to touch Tools, touch Troubleshooting, then touch Print Quality, and follow the onscreen instructions. Aligning and cleaning the printheads can be done from the printer control panel, the embedded web server (EWS), or through the HP printer software on Windows. (Page 81-83)
Can I print without connecting to the same Wi-Fi network as the printer?
Yes, you can print wirelessly using Wi-Fi Direct, which allows your computer or mobile device to connect directly to the printer without being on the same Wi-Fi network. Up to 5 computers and mobile devices can connect to the printer simultaneously using Wi-Fi Direct. To enable it, go to Menu, touch Settings, touch Network, scroll down to touch Wi-Fi Direct, and toggle it on. (Page 30)
How do I clean the printheads on my HP Smart Tank 7600?
Printhead cleaning can be performed from the printer control panel, the embedded web server (EWS), or through the HP printer software on Windows. Navigate to the align or clean printheads option in the appropriate interface and follow the instructions. The manual cautions that after initial setup, you should not open the printhead cover unless specifically instructed to do so. (Page 82-83)
Show 20 more questions
What do the different status light colors mean on the HP Smart Tank 7600?
How do I connect the HP Smart Tank 7600 to a Wi-Fi network using the printer control panel?
How do I restore the HP Smart Tank 7600 to its original factory defaults?
How do I refill the ink tanks on the HP Smart Tank 7600?
How do I check the ink levels on the HP Smart Tank 7600?
How do I clear a paper jam on the HP Smart Tank 7600?
What safety precautions should I follow when using the HP Smart Tank 7600?
How do I use Wi-Fi Direct to print without connecting to the same Wi-Fi network?
How do I align or clean the printheads on the HP Smart Tank 7600?
What should I do before moving the HP Smart Tank 7600 to a different location?
What should I do if the printer status light is solid amber and blinking fast?
How do I load paper into the standard paper input tray?
What is the PIN password and where can I find it?
How do I connect the printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)?
How do I restore the printer to factory defaults?
What does it mean when the status light shows solid light blue?
How do I copy both sides of an ID card onto the same page?
What safety precautions should I follow when using this printer?
How do I check the estimated ink levels from the printer control panel?
What paper types does HP recommend for printing?
Full Manual
143 pages
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Trademark Credits Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency. Android and Chromebook are trademarks of Google LLC. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.Table of contents 1 Get started .............................................................................................................................................................................1 Printer views ......................................................................................................................................................................1 Printer front views.....................................................................................................................................................1 Printer rear view ........................................................................................................................................................2 Printer inner view.......................................................................................................................................................3 Control panel features.......................................................................................................................................................4 Overview of buttons and lights .................................................................................................................................4 Control panel display icons........................................................................................................................................5 Interpret status lights........................................................................................................................................................5 Status lights overview ...............................................................................................................................................6 Status lights patterns................................................................................................................................................6 Wi-Fi status and Status light patterns ......................................................................................................................7 Print reports from the printer control panel.....................................................................................................................8 Change printer settings.....................................................................................................................................................9 To change printer settings from the printer control panel.......................................................................................9 To change printer settings from the embedded web server (EWS)..........................................................................9 To change printer settings from HP Smart (iOS, Android, and Windows 10)............................................................9 Use the HP printer software .............................................................................................................................................9 To install HP printer software and open the software............................................................................................10 Use the HP Smart app to print, scan, and manage .........................................................................................................10 To install HP Smart and open the app .....................................................................................................................10 Get more information about HP Smart ...................................................................................................................11 2 Connect your printer ............................................................................................................................................................12 Before you begin..............................................................................................................................................................12 Connect your printer to a Wi-Fi network using HP Smart...............................................................................................12 Connect your printer to a Wi-Fi network with a router ...................................................................................................13 Connect your printer to a Wi-Fi network using HP printer software ......................................................................13 Connect your printer to a Wi-Fi network using the printer control panel...............................................................13 Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS) ................................................................14 Connect your printer to an Ethernet network.................................................................................................................14 Connect your printer using a USB cable ..........................................................................................................................15 Change the connection type............................................................................................................................................15 USB to a wireless connection...................................................................................................................................15 Wireless to a USB connection ..................................................................................................................................16 3 Load media and paper basics ..............................................................................................................................................17 Load paper .......................................................................................................................................................................17 To load standard paper............................................................................................................................................17 To load legal paper...................................................................................................................................................20 v
To load an envelope.................................................................................................................................................21 To load cards and photo paper ................................................................................................................................22 Load original ....................................................................................................................................................................23 To load an original on the scanner glass.................................................................................................................24 To load an original in the document feeder ............................................................................................................25 Change the paper settings ..............................................................................................................................................26 To change the paper settings from the embedded web server (EWS) ...................................................................26 Paper basics.....................................................................................................................................................................26 Recommended papers for printing .........................................................................................................................27 Order HP paper supplies..........................................................................................................................................28 4 Print......................................................................................................................................................................................29 Print from a Windows computer......................................................................................................................................29 Print from a Mac computer..............................................................................................................................................29 Print with mobile devices ................................................................................................................................................29 Print while connected to same Wi-Fi network ........................................................................................................30 Print without connecting to same Wi-Fi network (Wi-Fi Direct) .............................................................................30 5 Copy, Scan, and Mobile Fax .................................................................................................................................................32 Copy from the printer ......................................................................................................................................................32 Copy an identification (ID) card........................................................................................................................................32 Scan from the printer control panel ...............................................................................................................................33 Scan using the HP Smart app (iOS, Android, Windows 10, and macOS) .........................................................................34 Scan using the HP printer software.................................................................................................................................34 Scan from a computer .............................................................................................................................................34 Change scan settings (Windows).............................................................................................................................35 Create a new scan shortcut (Windows) ...................................................................................................................35 Scan using Webscan ........................................................................................................................................................36 To enable Webscan ..................................................................................................................................................36 To scan using Webscan ............................................................................................................................................36 Tips for successful scanning and copying.......................................................................................................................36 Mobile Fax ........................................................................................................................................................................37 Use Mobile Fax in the HP Smart app........................................................................................................................37 6 Fax........................................................................................................................................................................................38 Send a fax.........................................................................................................................................................................38 Send a standard fax.................................................................................................................................................38 Send a standard fax from the computer .................................................................................................................39 Send a fax from a phone..........................................................................................................................................39 Send a fax using monitor dialing.............................................................................................................................39 Send a scheduled fax...............................................................................................................................................40 Send a fax using printer memory............................................................................................................................40 Send a fax to multiple recipients.............................................................................................................................41 Receive a fax ....................................................................................................................................................................41 Receive a fax manually ............................................................................................................................................42 vi
Reprint received faxes from memory......................................................................................................................42 Forward faxes to another number...........................................................................................................................43 Block unwanted fax numbers..................................................................................................................................43 Receive faxes using HP Digital Fax ..........................................................................................................................43 Change fax settings .........................................................................................................................................................44 Manage fax settings ................................................................................................................................................44 Basic fax settings.....................................................................................................................................................45 Advanced fax settings .............................................................................................................................................45 Fax and digital phone services ........................................................................................................................................48 Fax on Voice over Internet Protocol ................................................................................................................................49 View or print fax reports..................................................................................................................................................49 Print fax confirmation reports.................................................................................................................................50 View or print the fax log ..........................................................................................................................................50 Additional fax setup.........................................................................................................................................................51 Set up faxing............................................................................................................................................................51 Test fax setup...........................................................................................................................................................71 7 Configure your printer..........................................................................................................................................................72 Configure the printer using the embedded web server (EWS)........................................................................................72 To access and use EWS ............................................................................................................................................72 Configure IP network settings .................................................................................................................................73 Assign or change the system password using the embedded web server (EWS) ..................................................74 Update the printer ...........................................................................................................................................................74 To change the settings for printer update from the printer control panel.............................................................75 To update the printer from the printer control panel .............................................................................................75 Use Web Services.............................................................................................................................................................75 Set up Web Services.................................................................................................................................................75 Remove Web Services..............................................................................................................................................76 8 Manage ink and printheads .................................................................................................................................................77 Check the ink levels .........................................................................................................................................................77 To check the estimated ink levels from the printer control panel..........................................................................77 To check the estimated ink levels from the printer software (Windows)...............................................................77 Refill ink tanks .................................................................................................................................................................77 To refill ink tanks......................................................................................................................................................78 Order ink supplies............................................................................................................................................................80 Print with black ink only (Windows) ................................................................................................................................81 Improve print quality.......................................................................................................................................................81 To print a print quality diagnostics page (Windows) ..............................................................................................81 Understand the print quality diagnostics page.......................................................................................................82 Align and clean printheads ..............................................................................................................................................82 To align or clean the printheads from the printer control panel ............................................................................83 To align or clean the printheads from the embedded web server (EWS) ...............................................................83 To align or clean the printheads (Windows)............................................................................................................83 Clean printer.....................................................................................................................................................................83 vii
To clean the printer from the printer software (Windows) .....................................................................................83 Tips for working with ink and printheads........................................................................................................................84 Printhead tips...........................................................................................................................................................84 Ink tips......................................................................................................................................................................84 Move printer ....................................................................................................................................................................84 9 Solve a problem ...................................................................................................................................................................86 Jams and paper-feed issues............................................................................................................................................86 Clear a paper or print carriage jam..........................................................................................................................86 Learn how to avoid paper jams................................................................................................................................92 Solve paper-feed problems .....................................................................................................................................92 Printhead problem...........................................................................................................................................................95 To verify the printheads are installed properly.......................................................................................................95 To clean printhead contacts.....................................................................................................................................96 Printing issues .................................................................................................................................................................98 To resolve print issues (macOS)...............................................................................................................................98 To resolve print issues (Windows) ...........................................................................................................................99 Copy and scan issues .....................................................................................................................................................101 Fax issues.......................................................................................................................................................................101 Run a fax test.........................................................................................................................................................101 What to do if the fax test failed.............................................................................................................................102 Troubleshoot fax problems ...................................................................................................................................105 Network and connection issues.....................................................................................................................................108 Fix network connection issues ..............................................................................................................................108 Fix Wi-Fi Direct connection issues.........................................................................................................................109 Fix Ethernet connection issues..............................................................................................................................109 Restore original factory defaults and settings .............................................................................................................109 To restore the printer to the original factory defaults from the printer control panel ........................................110 To restore the printer network settings from the printer control panel ..............................................................110 To restore the printer network settings from the printer.....................................................................................110 Solve Web Services problems........................................................................................................................................110 Printer hardware issues.................................................................................................................................................111 Maintain the printer.......................................................................................................................................................112 Clean the scanner glass.........................................................................................................................................112 Clean the document feeder glass area..................................................................................................................113 Clean the exterior ..................................................................................................................................................113 Clean the document feeder ...................................................................................................................................114 HP support .....................................................................................................................................................................115 Contact HP..............................................................................................................................................................115 Register printer......................................................................................................................................................116 Additional warranty options..................................................................................................................................116 10 HP EcoSolutions (HP and the Environment)....................................................................................................................117 Power Management.......................................................................................................................................................117 Sleep mode ............................................................................................................................................................117 viii
Auto-Off .................................................................................................................................................................117 To change the time for Sleep mode and Auto-Off from the embedded web server (EWS)..................................118 Schedule On and Off...............................................................................................................................................118 Quiet Mode.....................................................................................................................................................................118 To turn Quiet mode on or off or change the settings from the embedded web server (EWS).............................119 Appendix A Technical information........................................................................................................................................120 Specifications.................................................................................................................................................................120 Regulatory notices.........................................................................................................................................................122 Regulatory Model Number.....................................................................................................................................122 FCC statement........................................................................................................................................................122 Power cord instructions.........................................................................................................................................122 VCCI (Class B) compliance statement for users in Japan.......................................................................................123 Notice to users in Japan about the power cord.....................................................................................................123 Visual display workplaces statement for Germany ..............................................................................................123 Noise emission statement for Germany................................................................................................................123 European Union and United Kingdom Regulatory Notice .....................................................................................123 Declaration of conformity......................................................................................................................................123 Regulatory wireless and wired statements...........................................................................................................124 Accessibility ...................................................................................................................................................................130 Environmental product stewardship program..............................................................................................................130 HP tips for reducing environmental impact ..........................................................................................................130 Eco-Tips..................................................................................................................................................................130 European Union Commission Regulation 1275/2008...........................................................................................130 Paper .....................................................................................................................................................................131 Plastics...................................................................................................................................................................131 Safety data sheets.................................................................................................................................................131 Recycling program.................................................................................................................................................131 HP inkjet supplies recycling program....................................................................................................................131 Power consumption...............................................................................................................................................131 Disposal of waste equipment by users .................................................................................................................131 Waste disposal for Brazil .......................................................................................................................................132 Chemical substances .............................................................................................................................................132 The Table of Hazardous Substances/Elements and their Content (China)...........................................................132 Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) .....................................133 Restriction of hazardous substance (India)...........................................................................................................134 Restriction on hazardous substances statement (Turkey) ...................................................................................134 EPEAT .....................................................................................................................................................................134 SEPA Ecolabel User Information (China)................................................................................................................135 China Energy Label for Printer, Fax and Copier .....................................................................................................135 Battery disposal in Taiwan.....................................................................................................................................136 European Union Battery Directive .........................................................................................................................136 Battery notice for Brazil.........................................................................................................................................136 California Perchlorate Material Notice ..................................................................................................................136 ix
Get started 1 This section describes the printer parts, control panel features, and other printer functionalities. Printer views This topic describes the printer parts. Printer front views Table 1-1 Printer front view - 1 Feature Description 1 Document feeder cover 2 Document feeder input tray 3 Document feeder output extender 4 Scanner lid 5 Ink tanks 6 Paper-width guides 7 Input tray 8 Front USB port 9 Power button Get started 1
Table 1-2 Printer front views - 2 Feature Description 10 Scanner lid 11 Scanner glass 12 Document feeder glass 13 Output tray 14 Output tray extender 15 Control panel 16 Ink access door 17 Print carriage 18 Status light bar (See Interpret status lights.) Printer rear view Table 1-3 Printer rear view Feature Description 1 Fax ports 2 Rear door 3 Wi-Fi button 2 Chapter 1 Get started
Table 1-3 Printer rear view (continued) Feature Description 4 Ethernet port 5 USB port 6 Power connection Printer inner view Table 1-4 Printer inner view Feature Description 1 Tank covers Tank covers enclose the ink tanks on both sides of the printer. 2 Tank caps Tank caps are plugs to seal the opening of the ink tanks. 3 Ink tanks There are four ink tanks. Each tank contains a different colored ink: black, yellow, magenta, and cyan. 4 Printhead cover The printhead cover on the print carriage secures the printheads in the carriage. Make sure the printhead cover is properly closed to avoid problems such as carriage jams.
Caution:
After you have set up the printer, do not open the printhead cover unless instructed to do so. 5 Printhead cover button Press to open the printhead cover.Caution:
After you have set up the printer, do not open the printhead cover unless instructed to do so. 6 Ink tubes button Printer inner view 3Table 1-4 Printer inner view (continued) Feature Description Press to disconnect the ink tubes. To prevent ink leaks or printer damage, you must disconnect the ink tubes when moving the printer to a different location outside of your home or office after initial setup. 7 Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two printheads: a color printhead and a black printhead. Printheads alignment is a process of aligning the printheads to improve print quality. See Improve print quality. Control panel features This topic describes the printer control panel features. Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features. Table 1-5 Control panel overview Feature Button Description 1 Back button Returns to the previous screen. 2 Control panel display Touch the screen to select options or functions, or scroll through menu items. 3 Help button Get more information for a feature or current operation. 4 Cancel button Stops the current operation. 4 Chapter 1 Get started
Control panel display icons Table 1-6 Control panel display icons Icon Description Copy Change the document type or settings. ID Card Copy Place a card or small-size document anywhere on the scanner glass to copy both sides onto the same page. See Copy an identificationidentification (ID) card. Scan Select a destination for your scan. Shortcuts Access a list of frequently used tasks. Use the HP Smart app to create and save the list in the printer. For more information on using HP Smart, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows 10: www.hp.com/go/hpsmartwin-help ● macOS: www.hp.com/go/hpsmartmac-help Fax Send or reprint faxes. Menu View printer information, settings, estimated ink levels, reports, and so on, and also access help information or videos. Interpret status lights This section helps you interpret the status lights of the printer. Control panel display icons 5
Status lights overview Table 1-7 Overview Status light Description Amber The printer needs attention, an error might have occurred. Blue Shows the Wi-Fi network connection status. See Wi-Fi status and Status light patterns. Light blue The printer is either idle or in sleep mode, while connected to a Wi-Fi network. See Wi-Fi status and Status light patterns. Green The printer is busy, doing an update, or turning on or off. Purple The printer is in Wi-Fi setup mode. See Wi-Fi status and Status light patterns. White Printer is idle, sleeping, or processing a job. Status lights patterns Table 1-8 Amber Light behavior Description Solid amber light appears on the bar. An error has occurred and is blocking the job. Check the printer display or HP Smart app for troubleshooting information. Solid amber light fast blinks. A serious error has occurred. Turn the printer off, and then on. Solid blue light pulses, and then flashes amber, repeating. The printer is unable to connect to a Wi-Fi network. To resolve wireless connection issues, see Network and connection issues. To connect the printer to a Wi-Fi network, see Connect your printer to a Wi-Fi network using HP Smart or Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS). Solid purple light fast blinks, and then flashes amber, repeating. Indicates Wi-Fi Protected Setup (WPS) error. See Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS). Table 1-9 Green Light behavior Description Green light pulses. The printer is turning on or off, or doing a firmware update. See Update the printer. Green light pulses in the center, and extends outwards as blue, repeating. The printer is identifying itself, when triggered by an iOS device through Printer Settings. 6 Chapter 1 Get started
Table 1-10 White Light behavior Description Solid white light appears on the bar. The printer is idle, and is not connected to a Wi-Fi network. To connect the printer to a Wi-Fi network, see Connect your printer to a Wi-Fi network using HP Smart or Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS). A small splash of white light in the center of the bar. The printer is in sleep mode, and is not connected to a Wi-Fi network. White light grows from center to the edges and shrinks back, repeating. The printer is processing a job, it could be printing, copying, scanning or faxing. Wi-Fi status and Status light patterns To turn on or off the wireless capability of the printer
Table 1-11 Wi-Fi status and Status light patterns (continued) Status light Wi-Fi status To connect the printer to a Wi-Fi network, see Connect your printer to a Wi-Fi network using HP Smart or Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS). Purple light pulses on the bar, repeating. The printer is in Wi-Fi setup mode. Lasts for 2 hours after first turning on the printer. See Connect your printer and To restore the printer network settings from the printer control panel. Solid purple light fast blinks, and then flashes amber, repeating. Indicates Wi-Fi Protected Setup (WPS) error. See Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS). Print reports from the printer control panel This topic describes the printer reports and how to print. To print a report or an information page
Table 1-12 Print reports (continued) Printer report Description How to print
Note:
You can also view or change the printer settings using the HP printer software. See Use the HP printer software . To change printer settings from the printer control panel You can change printer settings such as date, time, sleep or shutdown time, and volume from the control panel.● If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print, scan, and manage. ● Each device must have the app or software installed in order to print. ● Windows 7 Service Pack 1 (SP1) is required to install HP printer software. To install HP printer software and open the software
Note:
● HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and macOS (versions 10.14, 10.15, and 11.0). ● The HP Smart app might not be available in all languages. Some features might not be available with all printer models. To install HP Smart and open the appNote:
iOS, Android, Windows 10, and macOS devices: You can also download HP Smart from the respective app stores for the device.Connect your printer 2 This section describes different ways to connect your printer. Before you begin
Note:
● To turn on or off the wireless capability of the printer, see Wi-Fi status and Status light patterns . ● To resolve network connection issues, see Fix network connection issues. Ensure the following: ● The Wi-Fi network is set up and working properly. ● The printer and the computers that use the printer are on the same network (subnet). While connecting the printer, you might be prompted to enter the Wi-Fi network name (SSID) and a Wi-Fi password. ● The Wi-Fi network name is the name of your Wi-Fi network. ● The Wi-Fi password prevents other people from connecting to your Wi-Fi network without your permission. Depending on the level of security required, your Wi-Fi network might use either a WPA passphrase or WEP key. If you have not changed the network name or the security passkey since setting up your Wi-Fi network, you can sometimes find them on the back or side of the wireless router. If you cannot find the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the Wi-Fi network. Connect your printer to a Wi-Fi network using HP Smart Install the HP Smart app on your computer or mobile device and use the app to set up or connect the printer to your Wi-Fi network. For information about HP Smart including where to download the app, see Use the HP Smart app to print, scan, and manage.Note:
HP Smart uses Bluetooth for printer setup. It does not support print using Bluetooth.Note:
For some printers or models, the purple light will start pulsing on the status light bar or the Wi- Fi light will blink when the printer is in Wi-Fi setup mode. See Wi-Fi status and Status light patterns.Note:
The printer supports connections using 2.4GHz and 5GHz. ● A computer that is already connected to the Wi-Fi network that you want to use to connect your printer. ● Network name (SSID). ● WEP key or WPA Passphrase (if needed). To connect your printer using HP printer software (Windows) If connecting the printer wirelessly using HP software, place the printer in Wi-Fi setup mode by restoring the printer network settings. See Restore original factory defaults and settings.Note:
Before you proceed, go through the list at Before you begin. Connect your printer to a Wi-Fi network with a router 13Note:
● Be sure to press the WPS button on the router within 2 minutes. ● When the printer is connected successfully, the Wi-Fi light stops blinking and remains lit.Note:
● The Wi-Fi connection is automatically disabled when you connect the Ethernet cable. 14 Chapter 2 Connect your printer● To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your Wi-Fi network using HP Smart. See Connect your printer to a Wi-Fi network using HP Smart.
Note:
Windows 7 Service Pack 1 (SP1) is required to install HP printer software.Load media and paper basics 3 This section describes how to change paper settings and to load different media into the printer. Load paper This topic describes how to load paper into the input tray.
Note:
● Do not load paper while the printer is printing. ● If there is other paper in the input tray, remove the paper before loading a different paper type or size. ● When prompted after loading paper, change the paper settings on the printer control panel to match the paper you are using. ● For the media supported by your printer, refer to the printer software or the embedded web server (EWS). To open EWS, see To access and use EWS. To load standard paperNote:
When you reinsert the tray, the extended part is expected to remain outside the printer.To load an original on the scanner glass
To load an original in the document feeder
Note:
● When prompted after loading paper, change the paper settings on the printer control panel to match the paper you are using. ● For your security, some settings in the embedded web server (EWS) are password-protected. Enter the password if prompted. This is the password you have set in the EWS or the default PIN on a label in the ink access area. To change the paper settings from the embedded web server (EWS)Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. Photo printing ● HP Advanced Photo Paper This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store- processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents. ● HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Enhanced Laser Matte Paper 150g This paper is a heavy matte laser paper, ideal for printing professional-color marketing materials including brochures. ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near- photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. Everyday printing All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. ● HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents. Recommended papers for printing 27
● HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. 28 Chapter 3 Load media and paper basics
Print 4 This section describes how to print from different devices. This printer is designed to work with the HP Smart app, a software application that makes it easy to print, scan, and manage your printer from a smartphone, laptop, desktop computer, or other devices. You can print and manage the printer from all of your devices by installing the app on each device. For more information about the app, see Use the HP Smart app to print, scan, and manage. Print from a Windows computer
You can also print directly from your mobile devices using AirPrint (iOS) or HP Print Service Plugin (Android): ● iOS: Devices running iOS 4.2 or later have AirPrint pre-installed. ● Android: Download the HP Print Service Plugin from the Google Play Store or your favorite app store, and then enable it on your device.
Note:
You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same network as the printer or a different network (using Wi-Fi Direct). Print while connected to same Wi-Fi network You can print documents and photos from your mobile device when the device is on the same Wi-Fi network as the printer. Visit www.hp.com/go/mobileprinting for more information on mobile printing.Note:
Make sure your mobile device and printer are connected to the same Wi-Fi network. See Connect your printer to a Wi-Fi network using HP Smart. Print without connecting to same Wi-Fi network (Wi-Fi Direct) With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly —without connecting your computer or mobile device to an existing wireless network. Visit www.hp.com/go/mobileprinting for more information on Wi-Fi Direct.Note:
● Make sure Wi-Fi Direct on your printer is turned on. ● Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection. To turn on or off Wi-Fi DirectTip:
You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see To access and use EWS. To find the Wi-Fi Direct name or passwordNote:
For other network details, print the network configuration page. See Print reports from the printer control panel. To change connection methodCopy, Scan, and Mobile Fax 5 This section describes the copy, scan, and use mobile fax features. Copy from the printer
Note:
All documents are copied in normal quality print mode. You cannot change the print mode quality when copying.Note:
● Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. See Change scan settings (Windows). ● If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. To scan a document or photo to email (Windows)Note:
● Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. See Change scan settings (Windows). ● If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.Note:
Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows). Scan using Webscan Webscan is a feature of the EWS that lets you scan photos and documents from your printer to your device using a web browser.Note:
For your security, some settings in the EWS are password-protected. Enter the password if prompted. This is the password you have set in the EWS or the default PIN on a label in the ink access area. To enable Webscan● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● Make sure to select the correct source (for example, scanner glass) for scanning when using HP software. ● When the document feeder is properly loaded with an original, the control panel display will indicate so. Mobile Fax Use the HP Smart app to quickly scan and fax multiple pages at once from your mobile device or computer. For more information about Mobile Fax, visit the HP Smart website. Use Mobile Fax in the HP Smart app
Note:
Mobile Fax is available in specific countries/regions. If you do not see a Mobile Fax option in the Personalize Menu, Mobile Fax might not be available in your country/region.Fax 6 You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers.
Note:
Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel. See Run a fax test. Send a fax You can send a fax in a variety of ways, depending on your situation or need. Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.Note:
● Send single-page faxes by placing the original on the glass. Send multiple page faxes using the document feeder. ● If you need printed confirmation that your faxes were successfully sent, fax confirmation must be enabled. To send a standard fax from the printer control panelTip:
● To add a pause in the fax number you are entering, touch * (asterisk), and then select - (dash) from the display. ● If the recipient reports issues with the quality of the fax, try changing the resolution of your fax.Send a standard fax from the computer You can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly. To send a standard fax from the computer (Windows)
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If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card.Note:
Make sure the volume is turned on to hear a dial tone. To send a fax using monitor dialing from the printer control panelNote:
You can only send a black-and-white fax from memory. 40 Chapter 6 FaxTo send a fax using printer memory
Tip:
To add a pause in the fax number you are entering, touch * (asterisk), and then select - (dash) from the display.Tip:
The printer sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax to multiple recipients by creating a phone book or an address book made up of two or more individual recipients. To send a fax to multiple recipientsTip:
If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) To send a fax using printer memory 41If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Auto Reduction feature, the printer prints the fax on two pages.
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If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is directly connected to the port on the printer. To receive a fax manuallyNote:
After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panelForward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To change fax forwarding settings from the embedded web server (EWS)
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● This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu. ● If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service. You can block specific fax numbers by adding them to the junk fax list, unblock these numbers by removing them from the junk fax list, and print a list of blocked junk fax numbers. To add or remove unwanted fax numbers from the embedded web server (EWS)The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received.
Note:
Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed. HP Digital Fax requirements ● The destination folder of the computer must be available at all times. Faxes will not be saved if the computer is asleep or in hibernate mode. ● Paper must be loaded in the input tray. See Load paper. To set up or modify HP Digital Fax (Windows)To set up phone book contacts from the HP Printer Software (Windows)
Note:
In some countries/regions, the fax header information is a legal requirement. ● Auto Answer: The answer mode determines whether the printer answers incoming calls. – Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. – Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. ● Rings-to-answer ● 2-sided Printing ● Fax Prefix ● Fax Sound Volume: You can change the volume of fax sounds. ● Tone or Pulse Dialing: Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.Note:
The pulse-dialing option is not available in all countries/regions. ● Scan and Fax Method To change basic fax settings from the embedded web server (EWS)● Busy Redial ● No Answer Redial ● Communication Error Redial ● Error Correction Mode ● Backup Fax Reception ● Fax Speed ● Automatic Reduction ● Distinctive Ring To change advanced fax settings from the embedded web server (EWS)
Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Table 6-1 Set the fax speed Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) Set automatic reduction for incoming faxes The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the main tray.
Note:
Turning off automatic reduction also turns off 2-sided fax printing. Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.Tip:
You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. Set up backup fax 47If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
Note:
The printer cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ringNote:
● If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes, the ring pattern is automatically set to the default, which is All Rings. ● If you are using a PBX phone system that has different ring patterns for internal and external calls, you must call the fax number from an external number. Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: ● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) ● PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). For more information, see Fax on Voice over Internet Protocol. 48 Chapter 6 FaxHP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.
Note:
HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided. Fax on Voice over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). The following are indications you probably use a VoIP service. ● Dial a special access code along with the fax number. ● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.Note:
You can only send and receive faxes by connecting a phone cord to the port on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.Tip:
Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance. View or print fax reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.Note:
● If the reports are not legible, you can check the estimated ink levels from the control panel or the HP software. For more information, see Check the ink levels. ● Ink level alerts and indicators provide estimates for planning purposes only. Refill an ink tank that is low on ink to avoid any printing delay or print quality issue. ● Ensure that the printheads are installed properly, and the ink tanks are filled. For more information, see Manage ink and printheads. Fax on Voice over Internet Protocol 49Print fax confirmation reports You can print a confirmation report either when a fax is sent or when a fax is received. The default setting is On (Fax Send). When turned off, a confirmation message appears briefly on the control panel after each fax is sent or received. Table 6-2 Print fax confirmation reports Fax status Description Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send successfully. On (Fax Receive) Prints a fax confirmation report for every fax you receive successfully. On (Fax Send and Receive) Prints a fax confirmation report for every fax you send and receive successfully. View or print the fax log You can print a log of faxes that have been sent and received by the printer. To print the fax log or the last fax transaction report from the printer control panel
Additional fax setup In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
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You can also use the Fax Setup Wizard (Windows) to quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer. After you run these tools, follow the procedures in this section to complete your fax setup. This section contains the following topics: ● Set up faxing ● Test fax setup Set up faxing This section contains the following topics: ● Select the correct fax setup for your home or office ● Case A: Separate fax line (no voice calls received) ● Case B: Set up the printer with DSL ● Case C: Set up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service on the same line ● Case E: Shared voice/fax line ● Case F: Shared voice/fax line with voice mail ● Case G: Fax line shared with computer modem (no voice calls received) ● Case H: Shared voice/fax line with computer modem ● Case I: Shared voice/fax line with answering machine ● Case J: Shared voice/fax line with computer modem and answering machine ● Case K: Shared voice/fax line with computer dial-up modem and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully.● Distinctive ring service: A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns. ● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer. ● Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If you answer Yes to any of the following questions, you are using a computer dial-up modem: – Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? – Do you send and receive email messages on your computer through a dial-up connection? – Do you access the Internet from your computer through a dial-up connection? ● Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. ● Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer.
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You might need to connect the phone cord to your country/region adapter. Table 6-3 Combination of equipment and services sharing your fax line Recommended fax setup Combinations sharing your fax line Case B: Set up the printer with DSLDsl
Case C: Set up the printer with a PBX phone system or an ISDN linePbx
Case D: Fax with a distinctive ring service on the same line Distinctive ring service Case E: Shared voice/fax line Voice calls Case F: Shared voice/fax line with voice mail Voice calls and/or voice mail service Case G: Fax line shared with computer modem (no voice calls received) Computer dial-up modem Case H: Shared voice/fax line with computer modem Voice calls and/or computer dial-up modem Case I: Shared voice/fax line with answering machine Voice calls and/or answering machine Case J: Shared voice/fax line with computer modem and answering machine Voice calls, computer dial-up modem, and/or answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Voice calls, computer dial-up modem, and/or voice mail service Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. 52 Chapter 6 FaxFigure 6-1 Back view of the printer Table 6-4 Case A: Separate fax line (no voice calls received) Port number Description 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line
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You might need to connect the phone cord to your country/region adapter.Note:
If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes with the printer. To set up the printer with a separate fax line 53Figure 6-2 Back view of the printer Table 6-5 Case B: Set up the printer with DSL Port number Description 1 Telephone wall jack. 2 DSL (or ADSL) filter and cord supplied by your DSL provider. 3 Use a minimum 26 AWG phone cord to connect to the port. You might need to connect the phone cord to your country/region adapter. To set up the printer with DSL
Note:
You might need to connect the phone cord to your country/region adapter. Get additional phone cords for this setup if needed. You can purchase phone cords from electronics stores that sell phone accessories.● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
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Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. ● If you are using a PBX phone system, set the call waiting tone to "off."Note:
Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. ● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. ● You might need to connect the phone cord to your country/region adapter. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Figure 6-3 Back view of the printer Table 6-6 Case D: Fax with a distinctive ring service on the same line Port number Description 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port. You might need to connect the phone cord to your country/region adapter. Case D: Fax with a distinctive ring service on the same line 55To set up the printer with a distinctive ring service
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You might need to connect the phone cord to your country/region adapter.Note:
By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all.Tip:
You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. For more information, see Change the answer ring pattern for distinctive ring.Table 6-7 Case E: Shared voice/fax line (continued) Port number Description 2 Use a minimum 26 AWG phone cord to connect to the port. You might need to connect the phone cord to your country/region adapter. 3 Telephone (optional). To set up the printer with a shared voice/fax line
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You might need to connect the phone cord to your country/region adapter.Note:
You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. To set up the printer with a shared voice/fax line 57Figure 6-5 Back view of the printer Table 6-8 Case F: Shared voice/fax line with voice mail Port number Description 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with voice mail
Note:
You might need to connect the phone cord to your country/region adapter.Note:
If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. 58 Chapter 6 FaxSet up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure 6-6 Back view of the printer. Table 6-9 Set up the printer with a computer dial-up modem Port number Description 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. To set up the printer with a computer dial-up modem
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You might need to connect the phone cord to your country/region adapter.Note:
If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. Table 6-10 Set up the printer with a computer DSL/ADSL modem Port number Description 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. Connect one end of the phone cord to the port on the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the phone cord to your country/region adapter. 4 Computer DSL/ADSL modem. 5 Computer.
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You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure 6-7 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modemNote:
You might need to connect the phone cord to your country/region adapter.Note:
If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 6-8 Example of a parallel splitter Case H: Shared voice/fax line with computer modem 61Figure 6-9 Back view of the printer Table 6-11 Shared voice/fax with computer dial-up modem Port number Description 1 Telephone wall jack. 2 Parallel splitter 3 Use a minimum 26 AWG phone cord to connect to the port on the printer. 4 Computer with modem. 5 Telephone. To set up the printer on the same phone line as a computer with two phone ports
Note:
You might need to connect the phone cord to your country/region adapter.Note:
If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 62 Chapter 6 FaxTable 6-12 Shared voice/fax with computer DSL/ADSL modem (continued) Port number Description 7 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter.
Note:
You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure 6-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modemNote:
Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls.Note:
You might need to connect the phone cord to your country/region adapter.Figure 6-11 Back view of the printer Table 6-13 Case I: Shared voice/fax line with answering machine Port number Description 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Answering machine. 4 Telephone (optional). To set up the printer with a shared voice/fax line with answering machine
Note:
You might need to connect the phone cord to your country/region adapter.Note:
If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section.
Note:
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. ● Shared voice/fax line with computer dial-up modem and answering machine ● Shared voice/fax line with computer DSL/ADSL modem and answering machine Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.Note:
If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 6-12 Example of a parallel splitter Figure 6-13 Back view of the printer Table 6-14 Shared voice/fax line with computer dial-up modem and answering machine Port number Description 1 Telephone wall jack 2 "IN" phone port on your computer 66 Chapter 6 FaxTable 6-14 Shared voice/fax line with computer dial-up modem and answering machine (continued) Port number Description 3 "OUT" phone port on your computer 4 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 5 Computer with modem 6 Answering machine 7 Telephone (optional) To set up the printer on the same phone line as a computer with two phone ports
Note:
You might need to connect the phone cord to your country/region adapter.Note:
If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.Note:
If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer DSL/ADSL modem and answering machine Table 6-15 Shared voice/fax line with computer DSL/ADSL modem and answering machine Port number Description 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Answering machine 5 Telephone (optional) 6 DSL/ADSL modem 7 Computer 8 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter.
Note:
You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. 68 Chapter 6 FaxFigure 6-14 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem
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Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls.Note:
You might need to connect the phone cord to your country/region adapter.Note:
If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.Note:
The maximum number of rings varies by country/region.Note:
You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) ● If your computer has two phone ports, set up the printer as follows: Table 6-16 Case K: Shared voice/fax line with computer dial-up modem and voice mail Port number Description 1 Telephone wall jack. 2 Parallel splitter. 3 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 4 Computer with modem. 5 Telephone. 70 Chapter 6 FaxTo set up the printer on the same phone line as a computer with two phone ports
Note:
You might need to connect the phone cord to your country/region adapter.Note:
If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.Configure your printer 7 This section describes how to configure your printer. Configure the printer using the embedded web server (EWS) Use the embedded web server (EWS) to manage printing functions from your computer. ● View printer status information ● Check the information and status of the printing supplies ● Receive notification of printer and supplies events ● View and change the network and the printer settings To access and use EWS You can open EWS using one of the following: ● HP Smart app ● HP printer software ● Web browser using IP address ● Web browser using Wi-Fi Direct connection Things to note when accessing EWS ● If the web browser displays a message indicating that the website is unsafe, select the option to continue. Accessing the website will not harm your device. ● The default username is “admin”. ● For your security, some settings in the printer home page or EWS are password-protected. – When accessing the EWS for the first time, enter the PIN if prompted. This personal identification number (PIN) is available from a label in the printer. – Open the ink access door or cartridge access door to locate the label. – Once you have access to EWS, you can change the password from EWS. 72 Chapter 7 Configure your printer
● Depending on how the printer is connected, some features in EWS might not be available. ● EWS is not accessible beyond the network firewall. To open EWS using HP Smart (iOS, Android, and Windows 10)
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Windows 7 Service Pack 1 (SP1) is required to install HP printer software.If prompted for a password, enter the PIN which is available from a label in the cartridge access area. See Things to note when accessing EWS. View or change network settings Use the embedded web server (EWS) to view or change IP configuration settings.
Note:
Make note of the password and store it in a safe place. Update the printer This topic describes how to update the printer firmware. 74 Chapter 7 Configure your printerHP periodically releases firmware updates to enhance product functionality and fix issues. By default, if the printer is connected to the Internet, the printer automatically checks for updates at regular intervals. To change the settings for printer update from the printer control panel
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For your security, some settings in the embedded web server (EWS) are password-protected. Enter the password if prompted. This is the password you have set in the EWS or the default PIN on a label in the ink access area. Set up Web Services This topic describes how to set up Web services. To set up Web Services using the embedded web server (EWS)Note:
If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.Remove Web Services This topic describes how to remove Web services.
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For your security, some settings in the embedded web server (EWS) are password-protected. Enter the password if prompted. This is the password you have set in the EWS or the default PIN on a label in the ink access area. To remove Web Services using the embedded web server (EWS)Manage ink and printheads 8 This section describes how to manage ink and printheads. Check the ink levels You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software or printer control panel to determine when the tanks need to be refilled. If you are using the HP Smart app, the estimated ink levels of the selected printer is displayed on the Home screen. To check the estimated ink levels from the printer control panel
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Product service or repairs required as a result of filling the ink tanks improperly and/or using non-HP ink will not be covered under warranty. Manage ink and printheads 77To refill ink tanks
● Flip-cap bottles: Twist open the cap on the ink bottle, remove the seal from the bottle, screw back the cap and tighten it. Then, flip open the top of the cap.
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● For screw-cap bottles, the tip of the bottle should click into place when pressed down gently over the tank nozzle. ● Do not squeeze the ink bottles when filling ink. The ink bottles you have might vary. ● If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry location.To order original HP supplies for the printer, go to www.hp.com/buy/supplies. If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer.
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Ordering ink bottles online is not supported in all countries/regions. If it is not available in your country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller. Print with black ink only (Windows)Understand the print quality diagnostics page
You can check the print quality diagnostics page to determine if aligning or cleaning is recommended. See Understand the print quality diagnostics page. ● Align printheads: Aligning the printheads can improve print quality. If you notice misaligned colors or lines in your printouts or on the print quality diagnostics page, you should perform an alignment. ● Clean printheads: If your prints are streaked or have incorrect or missing colors, the printheads might need to be cleaned.
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– The cleaning process prints one page to attempt to clean the printheads. – Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of the printheads. To align or clean the printheads from the printer control panelNote:
Original HP printheads and ink are designed and tested with HP printers and papers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. Move printer To prevent damage to the printer or ink leakage, follow these instructions. 84 Chapter 8 Manage ink and printheadsIf you are moving the printer within your home or office, keep the printhead cover closed, and keep the printer horizontal. To move the printer to a different location outside of your home or office, see the instructions provided inbox for moving printer, or visit hp.com/support. Move printer 85
Solve a problem 9 This section suggests solutions to common problems. If the suggestions do not solve the problems, try getting help using one of the support services, see Solve a problem. You can also get help from the HP Smart app and printer control panel. ● HP Smart: Provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. See Use the HP Smart app to print, scan, and manage. ● Printer control panel: On the Home screen, touch Menu and scroll down to select Help. Or if the Help button appears, touch to get more information for a feature or current operation. Jams and paper-feed issues This topic helps you troubleshoot jams and paper-feed issues. Clear a paper or print carriage jam Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that are blocking the print carriage in the ink access area.
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Do not use any tools or other devices to remove jammed objects. Always use caution when removing jammed objects from inside the printer. To clear paper jams from the trayNote:
If paper jams keep occurring when using the document feeder, and other means to avoid document feeder jams do not help, try cleaning the document feeder glass area using a dry, lint-free cloth. See Clean the document feeder glass area. 90 Chapter 9 Solve a problem– Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. – After printing is finished, remove unused photo paper from the input tray. Store the photo paper so it does not start to curl, which could reduce the quality of your printout. – Clean the paper rollers. ● Pages are skewing – Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. – Load paper into the printer only when it is not printing. – Make sure the rear access door is securely shut. ● Multiple pages are being picked up – Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width guides do not bend the paper in the input tray. – Make sure the input tray is not overloaded with paper. – Make sure the pieces of the loaded paper are not sticking together. – Use HP paper for optimum performance and efficiency. – Clean the paper rollers. To clean the paper rollers manually
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● The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead cover unless instructed to do so. ● Handle printheads with care. Do not drop the printheads, and do not touch the electric contacts or print nozzles on any surface.Note:
After you have set up the printer, do not open the printhead cover unless instructed to do so.Caution:
Do not touch the electric contacts or print nozzles. Printhead problem 95d. Insert the printhead into the slot until it clicks into place. e. Close the printhead cover. Make sure it is properly closed to avoid problems such as carriage jams.
Note:
● Open the printhead cover and clean printhead contacts only when necessary; for example, if a printhead cannot be detected. The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead cover unless instructed to do so. ● The cleaning procedure should take only a few minutes. Make sure that the printheads are reinstalled in the printer as soon as possible. It is not recommended to leave the printheads outside of the printer longer than 30 minutes. This could result in damage to the printheads. ● Handle printheads with care. Do not drop the printheads, and do not touch the electric contacts or print nozzles on any surface.Note:
After you have set up the printer, do not open the printhead cover unless instructed to do so.Note:
Do not touch the electric contacts or print nozzles. b. Wipe only the contacts with a dry swab or lint-free cloth.Note:
Be careful to wipe only the contacts, do not smear any ink or other debris on the contacts. c. On the inside of the printer, locate the contacts for the printhead. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the printhead. To clean printhead contacts 97d. Use a dry swab or lint-free cloth to wipe the contacts.
Note:
Be careful to wipe only the contacts, do not smear any ink or other debris on the contacts.Note:
This tool is for the Windows operating system, and is only available in some languages. ● To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the printheads to a capped position, where they are protected from drying out. To improve print quality, see Improve print quality. To resolve print issues (macOS)b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again.
b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again.
Copy and scan issues This topic helps you troubleshoot copy and scan issues. ● See Tips for successful scanning and copying. ● Use the HP Print and Scan Doctor to help diagnose and fix issues automatically.
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This tool is for the Windows operating system, and is only available in some languages. Fax issues Run or print a fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. Run a fax test You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer. The test does the following: ● Tests the fax hardware ● Verifies that the correct type of phone cord is connected to the printer ● Checks that the phone cord is plugged into the correct port ● Checks for a dial tone ● Tests the status of your phone line connection ● Checks for an active phone line To test fax setup via the printer control panelWhat to do if the fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. The "Fax Hardware Test" failed ● Turn the printer off by pressing Power button located on the printer control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to The "Fax Hardware Test" failed. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. 102 Chapter 9 Solve a problem
The "Phone Cord Connected to Correct Port on Fax" test failed If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port
Short Description
● One end of the phone cord should be connected to the port on the printer, and the other end to your telephone wall jack, as shown in the illustration. The "Phone Cord Connected to Correct Port on Fax" test failed 103Table 9-1 Fax test Feature Description 1 Telephone wall jack 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone accessories. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The "Dial Tone Detection" test failed ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. ● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. 104 Chapter 9 Solve a problem
● Check to make sure the country/region setting is set appropriately for your country/region. If the country/ region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. – If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. – If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems The display always shows Phone Off Hook ● Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone accessories. ● Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The "Fax Line Condition" test failed 105
The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the Power button light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. ● One end of the phone cord should be connected to the port on the printer and the other end to your telephone wall jack, as shown in the illustration. Feature Description 1 Telephone wall jack 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone accessories. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. ● Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an email or access the Internet. ● Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. ● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see Send a fax in Error Correction Mode. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. 106 Chapter 9 Solve a problem
● Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. ● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. ● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.
Note:
You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer cannot receive faxes, but can send faxes ● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring. ● If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see To receive a fax manually. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. ● If you have an answering machine on the same phone line with the printer, you might have one of the following problems: – Your answering machine might not be set up correctly with the printer. – Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. – Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones. This problem is most common with digital answering machines. The following actions might help solve these problems: – When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer. The printer cannot receive faxes, but can send faxes 107– Make sure the printer is set to receive faxes automatically. For information on setting up the printer to receive faxes automatically, see Receive a fax. – Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. – Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. – Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.
Note:
Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check. ● If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For more information, see Change the answer ring pattern for distinctive ring. The printer cannot send faxes, but can receive faxes ● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch the● Restore network settings and reconnect the printer. See Restore original factory defaults and settings. ● Print and check the wireless network test report and network configuration page to assist in diagnosing network connection issues. See Print reports from the printer control panel. ● Ensure that firewalls and security software (including anti-virus, anti-spyware programs) are not affecting the printer connection to your network. For more information, visit www.hpsmart.com/wireless-printing. ● Use the HP Print and Scan Doctor (Windows only) to help diagnose and automatically fix network connection issues. You can also use this tool to find network settings, such as the network name (SSID) and password (network key). Fix Wi-Fi Direct connection issues
● You can also troubleshoot network connection issues by restoring the printer network settings. ● If you restore the printer network settings, you will need to reconnect the printer to the network using the HP Smart app. See Connect your printer to a Wi-Fi network using HP Smart. To restore the printer to the original factory defaults from the printer control panel
Note:
● You can print the network configuration page and verify that the network settings have been reset. See Print reports from the printer control panel. ● When you reset the printer network settings, previously configured network settings (such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode. ● Use the HP Print and Scan Doctor (Windows only) to help diagnose and automatically fix connection issues. To restore the printer network settings from the printer● Make sure Web Services is enabled on the printer. See Use Web Services. ● Make sure the network hub, switch, or router is turned on and working correctly. ● If you are connecting the printer using a wireless connection, make sure the Wi-Fi network is functioning properly. For more information, see Network and connection issues. ● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: – Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or Safari). – Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel or the embedded web server (EWS). If these settings are not updated, you will not be able to use Web Services. For more information, see Use Web Services. Printer hardware issues This topic helps you troubleshoot printer hardware issues. Close all covers and doors ● Make sure the tank covers, printhead cover, and ink access door are properly closed. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet.
Note:
When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-OffAuto-Off. Printer hardware issues 111Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. Maintain the printer This topic describes how to maintain the printer. Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass
Warning!
Before cleaning the printer, turn the printer off by pressing the Power button , and unplug the power cord from the electrical socket.Caution:
● Do not clean the scanner lid backing with anything wet to avoid damaging the protection layer. 112 Chapter 9 Solve a problem● Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. ● Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner.
Warning!
Before cleaning the printer, turn the printer off by pressing the power button the Power button , and unplugging the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the document feeder glass area 113Clean the document feeder If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad.
Note:
If you encounter paper jams or poor outcome when copying or scanning using the document feeder, you might need to clean the document feeder glass, see Clean the document feeder glass area. To clean the rollers or separator padWarning!
Before cleaning the printer, turn the printer off by pressing the Power button , and unplug the power cord from the electrical socket.Table 9-2 Rollers and separators Feature Description 1 Rollers. 2 Separator pad.
Note:
If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.Note:
You can also use the HP Smart app to check printer errors and get troubleshooting assistance. For information about this app, see Use the HP Smart app to print, scan, and manage. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee): ● Chat with an HP support agent online. ● Call an HP support agent. When contacting HP support, be prepared to provide the following information: HP support 115● Product name (located on the printer) ● Product number and serial number (on a label in the ink access area) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to hp.com/support, select your country/region and language, then explore the extended warranty options available for your printer. 116 Chapter 9 Solve a problem
HP EcoSolutions (HP and the Environment) 10 For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit HP EcoSolutions. Power Management This topic describes the power management features of the printer. Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● You can change the time the printer goes to sleep after a period of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● To wake the printer from sleep, touch anywhere on the printer control panel. To change the time for Sleep mode from the printer control panel
Tip:
To conserve battery power, you can enable Auto-Off, even when the printer is connected or Wi-Fi is turned on. HP EcoSolutions (HP and the Environment) 117To change the Auto-off time from the printer control panel
Note:
● You can specify the time to automatically turn on the feature. ● To change the setting from HP Smart, open HP Smart on your device, select your printer, and then click Printer Settings. 118 Chapter 10 HP EcoSolutions (HP and the Environment)To turn Quiet mode on or off or change the settings from the embedded web server
(Ews)
Technical information
A
The information contained herein is subject to change without notice. Some statements might not be applicable for your printer or all countries/regions. Specifications For more information about the product specifications (including acoustic information, print resolutions, system requirements), visit hp.com/support. Environmental specifications ● Recommended operating temperature range: 15°C to 30°C (59°F to 86°F) ● Recommended and operating humidity range: 20% to 80% relative humidity (RH), non-condensing ● Operating temperature range: 5°C to 40°C (41°F to 104°F) ● Non-operating (storage) temperature range: -40°C to 60°C ( -40°F to 140°F) ● In the presence of high electromagnetic fields, it is possible the output from the printer may be slightly distorted ● HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Input tray capacity ● Plain paper sheets (75 g/m2 [20lb]): Up to 250 ● Envelopes: Up to 30 ● Index cards: Up to 50 ● Photo paper sheets: Up to 50 Output tray capacity ● Plain paper sheets (75 g/m2 [20lb]): Up to 100 ● Envelopes: Up to 30 ● Index cards: Up to 30 ● Photo paper sheets: Up to 30 Document feeder capacity ● Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 35 120 Appendix A Technical informationPaper type and size ● For a complete list of supported media, see the printer software or the embedded web server (EWS). To open EWS, see To access and use EWS. Paper weights ● Plain Paper: 60 to 105 g/m² (16 to 28 lb) ● Envelopes: 75 to 90 g/m² (20 to 24 lb) ● Cards: Up to 200 g/m² (110 lb) ● Photo Paper: Up to 250 g/m² (66 lb) Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI ● For the print resolutions and margins, visit the product support website for details. Copy specifications ● Resolution: up to 600 dpi ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: up to 1200 x 1200 ppi optical For more information about ppi resolution, see the scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Fax speed ● Up to 33.6 kbps Power specifications ● Input voltage: 100-240 Vac (+/- 10%) ● Input frequency: 50/60 Hz (+/- 3 Hz) Specifications 121
Regulatory notices The printer meets product requirements from regulatory agencies in your country/region. Regulatory Model Number For regulatory identification purposes, your product is assigned with a Regulatory Model Number. The regulatory model number should not be confused with the marketing names or product numbers. FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ● Reorient or relocate the receiving antenna. ● Increase the separation between the equipment and the receiver. ● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help.
Note:
If the product has an Ethernet / LAN port with metallic casing then use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. Modifications (part 15.21) Any changes or modifications made to this device that are not expressly approved by HP may void the user’s authority to operate the equipment. For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product. The product uses either 100-240 Vac (+/- 10%) or 200-240 Vac and 50/60 Hz (+/- 3 Hz).Caution:
To prevent damage to the product, use only the power cord that is provided with the product. 122 Appendix A Technical informationVCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 製品には、同梱された電源コードをお使い下さい。 同梱された電源コードは、他の製品では使用出来ません。 Visual display workplaces statement for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 European Union and United Kingdom Regulatory Notice Products bearing the CE marking and UK marking comply to applicable EU Directives and the equivalent UK Statutory Instruments and can operate in at least one EU Member State and in Great Britain. The full EU and UK Declaration of Conformity can be found at the following website: hp.eu/certificateshp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters: For EU: HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany For GB: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT Email: [email protected] Declaration of conformity Declaration of conformity can be found at www.hp.eu/certificateswww.hp.eu/certificates. VCCI (Class B) compliance statement for users in Japan 123
Regulatory wireless and wired statements This section contains regulatory information pertaining to wireless and wired products. Products with wireless functionality
Emf
This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Wireless functionality in Europe For products with 802.11 b/g/n or Bluetooth radio: ● Radio frequency band: 2400-2483.5 MHz, with transmit power of 20 dBm (100 mW) or less. For products with 802.11 a/b/g/n/ac radio: ● Radio frequency band: 2400-2483.5 MHz, with transmit power of 20 dBm (100 mW) or less. ● Radio frequency band: 5170-5330 MHz, with transmit power of 23 dBm (200 mW) or less. ● Radio frequency band: 5490-5730 MHz, with transmit power of 23 dBm (200 mW) or less. ● Radio frequency band: 5735-5835 MHz, with transmit power of 13.98 dBm (25 mW) or less.Important:
IEEE 802.11x wireless LAN with 5.17-5.33 GHz frequency band is restricted for indoor use only in all countries reflected in the matrix. Using this WLAN application outdoor might lead to interference issues with existing radio services. Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation. 124 Appendix A Technical informationNotice to users in Canada Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Innovation, Science and Economic Development Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Innovation, Science and Economic Development Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. To avoid the possibility of exceeding the Innovation, Science and Economic Development Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches). Conformément au Règlement d'Innovation, Science et Développement Economique Canada, cet émetteur radioélectrique ne peut fonctionner qu'avec une antenne d'un type et d'un gain maximum (ou moindre) approuvé par Innovation, Science et Développement Economique Canada. Afin de réduire le brouillage radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de manière à ce que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle nécessaire à une communication réussie. Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Science et Développement Economique Canada. Son fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences nuisibles et (2) doit accepter toutes les interférences reçues, y compris des interférences pouvant provoquer un fonctionnement non souhaité de l'appareil. AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de cet appareil se trouve sous les limites d'exposition de radiofréquences d'Innovation, Science et Développement Economique Canada. Néanmoins, cet appareil doit être utilisé de telle sorte qu'il doive être mis en contact le moins possible avec le corps humain. Afin d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Innovation, Science et Développement Economique Canada, il est recommandé de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur. Notice to users in Japan この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。 Notice to users in Taiwan 取得審驗證明之低功率射頻器材,非經核准,公司、商號或使用者均不得擅自變 更頻率、加大功率或變更 原設計之特性及功能。低功率射頻器材之使用不得影響 飛航安全及干擾合法通信;經發現有干擾現象時, 應立即停用,並改善至無干擾 時方得繼續使用。前述合法通信,指依電信管理法規定作業之無線電通信。 低功 率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。 Notice to users in Canada 125
Notice to users in Thailand (Wi-Fi) Notice to users in Brazil Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados. Para maiores informações consulte o site da ANATEL www.anatel.gov.br. Notice to users in Mexico La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora. Notice to users in Ukraine Повідомлення для користувачів в Україні Table A-1 Notice to users in Ukraine Технологія, що використовується Радіочастотні діапазони Максимальна потужність передавання WLAN Wi-Fi 802.11x (2,4 ГГц) 2400–2483,5 МГц < 100 мВт (20 дБм) ЕІВП Bluetooth (2,4 ГГц) 2400–2483,5 МГц < 100 мВт (20 дБм) ЕІВП Bluetooth з низьким енергоспоживанням (2,4 ГГц) 2400–2483,5 МГц < 100 мВт (20 дБм) ЕІВП 126 Appendix A Technical information
Table A-1 Notice to users in Ukraine (continued) Технологія, що використовується Радіочастотні діапазони Максимальна потужність передавання WLAN Wi-Fi 802.11x (5 ГГц) (Лише для використання в приміщенні) 5150–5350 МГц 5470–5835 МГц < 100 мВт (20 дБм) ЕІВП
Note:
Відповідні частотні діапазони та максимальна потужність передавання застосовуються, лише якщо в пристрої використовується зазначена технологія підключення. Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The Innovation, Science and Economic Development Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. ATTENTION: Lors de l'utilisation du réseau local sans fil IEEE 802.11a, ce produit se limite à une utilisation en intérieur à cause de son fonctionnement sur la plage de fréquences de 5,15 à 5,25 GHz. Innovation, Science et Développement Economique Canada stipule que ce produit doit être utilisé en intérieur dans la plage de fréquences de 5,15 à 5,25 GHz afin de réduire le risque d'interférences éventuellement dangereuses avec les systèmes mobiles par satellite via un canal adjacent. Le radar à haute puissance est alloué pour une utilisation principale dans une plage de fréquences de 5,25 à 5,35 GHz et de 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des interférences avec cet appareil et l'endommager. Notice to users in Taiwan (5 GHz) 應避免影響附近雷達系統之操作。 高增益指向性天線只得應用於固定式點對點系統。 Notice to users in Thailand (5 GHz) เครื่องวิทยุคมนาคมนี้มีระดับการแผ่คลื่นแม่เหล็กไฟฟ้าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุขภาพของมนุษย์จากการ ใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users of the German telephone network Hinweis für Benutzer des deutschen Telefonnetzwerks Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden. Notice to users in Canada (5 GHz) 127Notice to users of the U.S. telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear (or bottom) of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C. A telephone cord, plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions for details. The REN is used to determine the quantity of devices, which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US-AAAEQ##TXXXX. The digits represented by ##are the REN without a decimal point (e.g., 01 is a REN of 0.1). If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual, for repair and (or) warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment from the network until the problem is resolved. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Caution:
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:Note:
The FCC hearing aid compatibility rules for telephones are not applicable to this equipment. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic devices, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) 128 Appendix A Technical informationIn order to program this information into your FAX machine, you should complete the steps described in the software. Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Innovation, Science et Développement Economique Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation ISED qui précède le numéro d’enregistrement indique que l’enregistrement a été effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications techniques d’Innovation, Science et Développement Economique Canada ont été respectées. Néanmoins, cette abréviation ne signifie en aucun cas que l’appareil a été validé par Innovation, Science et Développement Economique Canada. Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones rurales. REMARQUE: Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface téléphonique. La terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le total des numéros REN ne dépasse pas 5. Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.1. This equipment meets the applicable Innovation, Science and Economic Development Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation ISED before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Innovation, Science and Economic Development Canada technical specifications were met. It does not imply that Innovation, Science and Economic Development Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in rural areas. NOTE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.1, based on FCC Part 68 test results. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service. Notice to users of the Canadian telephone network 129
Accessibility Learn more about our efforts to create accessible products, share your story, or connect with customer support for accessibility help—all at hp.com/accessibility. For more information about the accessibility of your printer, please visit Accessibility for HP inkjet printers. Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment to the Environment website at: hp.com/sustainableimpact HP tips for reducing environmental impact ● Choose from a wide variety of HP papers with FSC® or PEFCTM certification, which indicates that the paper pulp came from a reputable and well-managed source.1 ● Conserve resources-look for paper made with recycled content. ● Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program, available in 47 countries and territories worldwide.2 ● Save paper by printing on both sides of the page. ● Conserve energy by choosing ENERGY STAR® certified HP products. ● Lower your carbon footprint-all HP printers include power management settings that help you control energy use. ● Discover more ways HP and our customers are reducing environmental impact at HP EcoSolutions. 1 HP papers certified under FSC®C017543 or PEFC™TMPEFC/29-13-198. 2 Program availability varies. Original HP cartridge return and recycling is currently available in more than 50 countries, territories, and regions in Asia, Europe, and North and South America through the HP Planet Partners program. For more information, visit: hp.com/recycle. Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco Solutions website for more information on HP’s environmental initiatives. hp.com/sustainableimpact European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P15 ‘Additional Information’ of the product IT ECO Declaration at hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop-pc.html. 130 Appendix A Technical information
Paper This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Safety data sheets Safety Data Sheets, product safety and environmental information are available at hp.com/go/ecodata or on request. Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: hp.com/recycle HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: hp.com/recycle Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products: Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to hp.com/recycle. Paper 131
Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou rede de assistência técnica autorizada pela HP. Para maiores informações, inclusive sobre os pontos de recebimento, acesse: hp.com.br/reciclar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: hp.com/go/reach. The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 Table A-2 The Table of Hazardous Substances/Elements and their Content (China) 部件名称 有害物质 铅 (Pb) 汞 (Hg) 镉 (Cd) 六价铬 (Cr(VI)) 多溴联苯
(Pbb)
多溴二苯醚(Pbde)
外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ ◯ 印刷电路板X
◯ ◯ ◯ ◯ ◯ 打印系统X
◯ ◯ ◯ ◯ ◯ 显示器X
◯ ◯ ◯ ◯ ◯ 喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘X
◯ ◯ ◯ ◯ ◯ 扫描仪X
◯ ◯ ◯ ◯ ◯ 网络配件X
◯ ◯ ◯ ◯ ◯ 132 Appendix A Technical informationTable A-2 The Table of Hazardous Substances/Elements and their Content (China) (continued) 部件名称 有害物质 铅 (Pb) 汞 (Hg) 镉 (Cd) 六价铬 (Cr(VI)) 多溴联苯
(Pbb)
多溴二苯醚(Pbde)
电池板X
◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源X
◯ ◯ ◯ ◯ ◯本表格依据Sj/T 11364 的规定编制。
◯:表示该有害物质在该部件所有均质材料中的含量均在Gb/T 26572 规定的限量要求以下。
X:表示该有害物质至少在该部件的某一均质材料中的含量超出Gb/T 26572 规定的限量要求。
此表中所有名称中含 “X” 的部件均符合中国 RoHS 达标管理目录限用物质应用例外清单的豁免。 此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。 注:环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。 Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 133若要存取產品的最新使用指南或手冊,請前往 hp.com/support。選取搜尋您的產品,然後依照 畫面上的指 示繼續執行。 To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. Restriction of hazardous substance (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste (Management and Handling) Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for where allowed pursuant to the exemptions set in Schedule 2 of the Rule. Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Epeat
Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to epeat.net. Click here for information on HP's EPEAT registered products. 134 Appendix A Technical informationSEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内,请在独立的隔离区域使用。 如需长时间使用本产品或打印大量文件,请确保在通风良好的房间内使用。 如您需要确认本产品处于零能耗状态,请按下电源关闭按钮,并将插头从电源插座断开。 您可以使用再生纸,以减少资源耗费。 China Energy Label for Printer, Fax and Copier 复印机、打印机和传真机能源效率标识实施规则 依据“复印机、打印机和传真机能源效率标识实施规则”,该打印机具有中国能效标识。标识上显示的能效
等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准(“Gb 21521”)来确定和计
算。睡眠状态的能耗按照 Gb 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。
● 待机功率 待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间,且使用者无法 改变此状态下产品的功率。对于“成像设备”产品,“待机”状态通常相当于“关闭”状态,但也可能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。
● 睡眠状态预设延迟时间 出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式(例如睡眠、自动关机) 的时间。该数据以分钟表示。 ● 附加功能功率因子之和网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。
标识上显示的能耗数据是根据典型配置测量得出的数据,此类配置包含登记备案的打印机依据复印机、 打印机和传真机能源效率标识实施规则所选的所有配置。因此,该特定产品型号的实际能耗可能与标识 上显示的数据有所不同。要了解规范的更多详情,请参考最新版的 Gb 21521 标准。
SEPA Ecolabel User Information (China) 135Battery disposal in Taiwan European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. California Perchlorate Material Notice Perchlorate material - special handling may apply. See: dtsc.ca.gov/hazardouswaste/perchlorate This product's real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California. 136 Appendix A Technical information