HP Color LaserJet Pro MFP M477 Multifunction Printer

User Guide Color LaserJet Pro MFP M477 www.hp.com/support/colorljM477MFP M477fnw M477fdn M477fdw

HP Color LaserJet Pro MFP M477 User Guide

Copyright and License © Copyright 2019 HP Development Company,

L.P.

Table of contents 1 Product overview ...................................................................................................................................................................................... 1 Product views ............................................................................................................................................................................ 2 Printer front view ................................................................................................................................................. 2 Printer back view .................................................................................................................................................. 3 Control-panel view ............................................................................................................................................... 4 Home screen layout ........................................................................................................................ 5 How to use the touchscreen control panel ................................................................................. 6 Product specifications .............................................................................................................................................................. 7 Technical specifications ...................................................................................................................................... 7 Supported operating systems ........................................................................................................................... 9 Mobile printing solutions .................................................................................................................................. 10 Printer dimensions ............................................................................................................................................ 11 Power consumption, electrical specifications, and acoustic emissions .................................................... 13 Operating-environment range ........................................................................................................................ 13 Printer hardware setup and software installation ............................................................................................................ 14 2 Paper trays .............................................................................................................................................................................................. 15 Load paper into Tray 1 (multipurpose tray) ....................................................................................................................... 16 Introduction ........................................................................................................................................................ 16 Load paper into Tray 1 (multipurpose tray) .................................................................................................. 16 Tray 1 paper orientation ................................................................................................................................... 18 Load paper into Tray 2 .......................................................................................................................................................... 19 Introduction ........................................................................................................................................................ 19 Load paper into Tray 2 ...................................................................................................................................... 19 Tray 2 paper orientation ................................................................................................................................... 22 Load and print envelopes ..................................................................................................................................................... 23 Introduction ........................................................................................................................................................ 23 Print envelopes .................................................................................................................................................. 23 Envelope orientation ......................................................................................................................................... 24

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3 Supplies, accessories, and parts .......................................................................................................................................................... 25 Order supplies, accessories, and parts ............................................................................................................................... 26 Ordering .............................................................................................................................................................. 26 Supplies and accessories ................................................................................................................................. 26 Customer self-repair parts ............................................................................................................................... 26 Replace the toner cartridges ................................................................................................................................................ 28 Introduction ........................................................................................................................................................ 28 Remove and replace the toner cartridges ..................................................................................................... 29 4 Print .......................................................................................................................................................................................................... 35 Print tasks (Windows) ............................................................................................................................................................ 36 How to print (Windows) .................................................................................................................................... 36 Automatically print on both sides (Windows) ............................................................................................... 37 Manually print on both sides (Windows) ........................................................................................................ 37 Print multiple pages per sheet (Windows) .................................................................................................... 39 Select the paper type (Windows) .................................................................................................................... 39 Additional print tasks ........................................................................................................................................ 39 Print tasks (macOS) ............................................................................................................................................................... 41 How to print (macOS) ........................................................................................................................................ 41 Automatically print on both sides (macOS) ................................................................................................... 41 Manually print on both sides (macOS) ........................................................................................................... 41 Print multiple pages per sheet (macOS) ........................................................................................................ 42 Select the paper type (macOS) ........................................................................................................................ 42 Additional print tasks ........................................................................................................................................ 42 Store print jobs on the product to print later or print privately ...................................................................................... 44 Introduction ........................................................................................................................................................ 44 Before you begin ............................................................................................................................................... 44 Set up the printer for job storage ................................................................................................................... 44 Step one: Install the USB flash drive .......................................................................................... 44 Step two: Update the print driver ............................................................................................... 45 Create a stored job (Windows) ........................................................................................................................ 46 Print a stored job ............................................................................................................................................... 47 Delete a stored job ............................................................................................................................................ 47 Mobile printing ........................................................................................................................................................................ 49 Introduction ........................................................................................................................................................ 49 Wi-Fi Direct and NFC Printing (wireless models only) ................................................................................. 49 Enable or disable Wi-Fi Direct ..................................................................................................... 49 Change the printer Wi-Fi Direct name ....................................................................................... 50 HP ePrint via email ............................................................................................................................................ 50 HP ePrint software ............................................................................................................................................ 51 AirPrint ................................................................................................................................................................. 51 iv

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Android embedded printing ............................................................................................................................. 52 Use walk-up USB printing ..................................................................................................................................................... 53 Introduction ........................................................................................................................................................ 53 Step one: Access USB files on the printer ...................................................................................................... 53 Step two: Print USB documents ...................................................................................................................... 53 Option one: Print documents ...................................................................................................... 53 Option two: Print photos .............................................................................................................. 54 5 Copy .......................................................................................................................................................................................................... 55 Make a copy ............................................................................................................................................................................ 56 Copy on both sides (duplex) ................................................................................................................................................. 57 Copy on both sides automatically ................................................................................................................... 57 Copy on both sides manually .......................................................................................................................... 57 Additional copy tasks ............................................................................................................................................................. 58 6 Scan .......................................................................................................................................................................................................... 59 Scan by using the HP Scan software (Windows) ............................................................................................................... 60 Scan by using the HP Scan software (OS X) ....................................................................................................................... 61 Scan to a USB flash drive ...................................................................................................................................................... 62 Set up the Scan to Network Folder feature ....................................................................................................................... 63 Introduction ........................................................................................................................................................ 63 Before you begin ............................................................................................................................................... 63 Method one: Use the Scan to Network Folder Wizard (Windows) ............................................................. 63 Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ........................................................................................................................................................... 65 Step one: Access the HP Embedded Web Server (EWS) ......................................................... 65 Step two: Configure the Scan to Network Folder feature ...................................................... 65 Set up the Scan to Network Folder feature on a Mac .................................................................................. 66 Step one: Access the HP Embedded Web Server (EWS) ......................................................... 66 Method one: Use a Web browser to open the HP Embedded Web Server (EWS) .......................................................................................................................... 66 Method two: Use the HP Utility to open the HP Embedded Web Server (EWS) .......................................................................................................................... 67 Step two: Configure the Scan to Network Folder feature ...................................................... 67 Scan to a network folder ....................................................................................................................................................... 69 Set up the Scan to E-mail feature ....................................................................................................................................... 70 Introduction ........................................................................................................................................................ 70 Before you begin ............................................................................................................................................... 70 Method one: Use the Scan to Email Wizard (Windows) ............................................................................... 70 Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............ 71 Step one: Access the HP Embedded Web Server (EWS) ......................................................... 72

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Step two: Configure the Scan to E-mail feature ...................................................................... 72 Step three: Add contacts to the E-mail Address Book ............................................................ 74 Step four: Configure the default E-mail Options ...................................................................... 74 Set up the Scan to E-mail feature on a Mac .................................................................................................. 75 Step one: Access the HP Embedded Web Server (EWS) ......................................................... 75 Method one: Use a Web browser to open the HP Embedded Web Server (EWS) .......................................................................................................................... 75 Method two: Use the HP Utility to open the HP Embedded Web Server (EWS) .......................................................................................................................... 75 Step two: Configure the Scan to E-mail feature ...................................................................... 75 Step three: Add contacts to the E-mail Address Book ............................................................ 77 Step four: Configure the default E-mail Options ...................................................................... 77 Scan to email .......................................................................................................................................................................... 79 Additional scan tasks ............................................................................................................................................................. 80 7 Fax ............................................................................................................................................................................................................. 81 Set up to send and receive faxes ......................................................................................................................................... 82 Before starting ................................................................................................................................................... 82 Step 1: Identify the phone connection type .................................................................................................. 82 Step 2: Set up the fax ........................................................................................................................................ 83 Dedicated phone line .................................................................................................................... 83 Shared voice/fax line .................................................................................................................... 84 Shared voice/fax line with an answering machine .................................................................. 85 Step 3: Configure the fax time, date, and header ........................................................................................ 86 HP Fax Setup Wizard .................................................................................................................... 87 Printer control panel ..................................................................................................................... 87 HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 87 Step 4: Run a fax test ........................................................................................................................................ 88 Send a fax ................................................................................................................................................................................ 89 Fax from the flatbed scanner .......................................................................................................................... 89 Fax from the document feeder ....................................................................................................................... 90 Use speed dials and group-dial entries ......................................................................................................... 90 Send a fax from the software .......................................................................................................................... 91 Send a fax from a third-party software program, such as Microsoft Word ............................................. 91 8 Manage the product ............................................................................................................................................................................... 93 Use HP Web Services applications ...................................................................................................................................... 94 Change the product connection type (Windows) .............................................................................................................. 95 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 96 Advanced configuration with HP Utility for OS X ............................................................................................................... 99 Open HP Utility ................................................................................................................................................... 99 vi

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HP Utility features ............................................................................................................................................. 99 Configure IP network settings ........................................................................................................................................... 101 Introduction ...................................................................................................................................................... 101 Printer sharing disclaimer .............................................................................................................................. 101 View or change network settings ................................................................................................................. 101 Rename the printer on a network ................................................................................................................ 101 Manually configure IPv4 TCP/IP parameters from the control panel ..................................................... 102 Link speed and duplex settings .................................................................................................................... 102 Product security features ................................................................................................................................................... 104 Introduction ...................................................................................................................................................... 104 Assign or change the system password using the Embedded Web Server .......................................... 104 Energy-conservation settings ........................................................................................................................................... 105 Introduction ...................................................................................................................................................... 105 Print with EconoMode .................................................................................................................................... 105 Set the Sleep/Auto Off After setting ............................................................................................................ 105 Set the Shut Down After delay and configure the printer to use 1 watt or less of power .................. 105 Set the Delay Shut Down setting .................................................................................................................. 106 HP Web Jetadmin ................................................................................................................................................................. 107 Update the firmware ........................................................................................................................................................... 108 Method one: Update the firmware using the control panel ..................................................................... 108 Method two: Update the firmware using the Firmware Update Utility .................................................. 108 9 Solve problems ..................................................................................................................................................................................... 111 Customer support ................................................................................................................................................................ 112 Control panel help system ................................................................................................................................................. 113 Restore the factory-set defaults ....................................................................................................................................... 114 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 115 Change the “Very Low” settings ................................................................................................................... 115 For printers with fax capability ................................................................................................. 116 Order supplies ................................................................................................................................................. 116 Product does not pick up paper or misfeeds .................................................................................................................. 117 Introduction ...................................................................................................................................................... 117 The printer does not pick up paper .............................................................................................................. 117 The printer picks up multiple sheets of paper ............................................................................................ 119 The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 122 Clean the pickup rollers and separation pad in the document feeder ................................................... 123 Clear paper jams .................................................................................................................................................................. 125 Introduction ...................................................................................................................................................... 125 Experiencing frequent or recurring paper jams? ....................................................................................... 125 Paper jam locations ........................................................................................................................................ 126 Clear paper jams in the document feeder .................................................................................................. 127

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Clear paper jams in Tray 1 ............................................................................................................................. 129 Clear paper jams in Tray 2 ............................................................................................................................. 132 Clear paper jams in the rear door and the fuser area ............................................................................... 133 Clear paper jams in the output bin ............................................................................................................... 135 Clear paper jams in the duplexer (duplex models only) ........................................................................... 136 Improve print quality ........................................................................................................................................................... 137 Introduction ...................................................................................................................................................... 137 Print from a different software program .................................................................................................... 137 Check the paper-type setting for the print job ........................................................................................... 137 Check the paper type setting (Windows) ................................................................................ 137 Check the paper type setting (OS X) ........................................................................................ 138 Check toner-cartridge status ........................................................................................................................ 138 Clean the product ............................................................................................................................................ 139 Print a cleaning page ................................................................................................................. 139 Check the scanner glass for dirt and smudges ..................................................................... 139 Visually inspect the toner cartridge ............................................................................................................. 139 Check paper and the printing environment ................................................................................................ 140 Step one: Use paper that meets HP specifications ............................................................... 140 Step two: Check the environment ............................................................................................ 140 Step three: Set the individual tray alignment ........................................................................ 140 Adjust color settings (Windows) ................................................................................................................... 141 Calibrate the printer to align the colors ....................................................................................................... 142 Check the EconoMode settings ..................................................................................................................... 142 Try a different print driver .............................................................................................................................. 143 Improve copy and scan image quality .............................................................................................................................. 144 Introduction ...................................................................................................................................................... 144 Check the scanner glass for dirt and smudges .......................................................................................... 144 Eliminate lines or streaks when using the document feeder .................................................................. 145 Check the paper settings ............................................................................................................................... 145 Check the image adjustment settings ......................................................................................................... 145 Optimize for text or pictures ......................................................................................................................... 146 Check the scanner resolution and color settings on the computer ........................................................ 146 Resolution and color guidelines ............................................................................................... 146 Color .............................................................................................................................................. 147 Edge-to-edge copying .................................................................................................................................... 147 Clean the pickup rollers and separation pad in the document feeder ................................................... 147 Improve fax image quality .................................................................................................................................................. 149 Introduction ...................................................................................................................................................... 149 Check the scanner glass for dirt and smudges .......................................................................................... 149 Check the send-fax resolution settings ....................................................................................................... 150 Check the error-correction settings ............................................................................................................. 150 viii

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Check the fit-to-page setting ........................................................................................................................ 150 Clean the pickup rollers and separation pad in the document feeder ................................................... 150 Send to a different fax machine .................................................................................................................... 152 Check the sender's fax machine ................................................................................................................... 152 Solve wired network problems .......................................................................................................................................... 153 Introduction ...................................................................................................................................................... 153 Poor physical connection ............................................................................................................................... 153 The computer is using the incorrect IP address for the printer ............................................................... 153 The computer is unable to communicate with the printer ....................................................................... 153 The printer is using incorrect link and duplex settings for the network ................................................ 154 New software programs might be causing compatibility problems ...................................................... 154 The computer or workstation might be set up incorrectly ...................................................................... 154 The printer is disabled, or other network settings are incorrect ............................................................. 154 Solve wireless network problems ..................................................................................................................................... 155 Introduction ...................................................................................................................................................... 155 Wireless connectivity checklist ..................................................................................................................... 155 The printer does not print after the wireless configuration completes ................................................. 156 The printer does not print, and the computer has a third-party firewall installed ............................... 156 The wireless connection does not work after moving the wireless router or printer .......................... 156 Cannot connect more computers to the wireless printer ........................................................................ 156 The wireless printer loses communication when connected to a VPN .................................................. 157 The network does not appear in the wireless networks list .................................................................... 157 The wireless network is not functioning ..................................................................................................... 157 Perform a wireless network diagnostic test ............................................................................................... 157 Reduce interference on a wireless network ............................................................................................... 157 Solve fax problems .............................................................................................................................................................. 159 Introduction ...................................................................................................................................................... 159 Fax troubleshooting checklist ....................................................................................................................... 159 Solve general fax problems ........................................................................................................................... 160 Faxes are sending slowly .......................................................................................................... 160 Fax quality is poor ...................................................................................................................... 161 Fax cuts off or prints on two pages ......................................................................................... 162 Index ........................................................................................................................................................................................................... 163

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1 Product overview ● Product views ● Product specificationsspecifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Product views ● Printer front view ● Printer back view ● Control-panel view Printer front view 10 2 4 11 1 9 8 7 6 5 3 1 Scanner 2 Document feeder 3 Regulatory label (inside the front door) 4 Tray 2 5 Tray 1 6 Power on/off button 7 Front door (provides toner cartridge access) 8 Output bin extension 9 Output bin 10 Walk-up USB port (for printing and scanning without a computer) 11 Touchscreen control panel (tilts up for easier viewing) 2 Chapter 1 Product overview

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Printer back view 2 7 8 3 5 4 6 1 1 Front door release button 2 Duplexer (fdn and fdw models only) 3 USB port for job storage 4 USB port for direct connection to a computer 5 Ethernet port 6 Fax ports 7 Power connection 8 Rear door (fnw model only) (provides access for clearing jams)

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Control-panel view 2 1 3 4 5 1 Touchscreen Provides access to menus, help animations, and printer information. 2 Home page screen indicator The display indicates which Home screen the control panel is currently displaying. 3 Help button Provides access to the control-panel help system 4 Home button Provides access to the Home screen 5 Back button Returns to the previous screen

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Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel.

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How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Setup button to open the Setup menu. Swipe Touch the screen and then move the finger horizontally to move the screen sideways. Swipe the Home screen to access the Setup button. Scroll Touch the screen, and then, without lifting the finger, move the finger vertically to move the screen. Scroll through the Setup menu. 6 Chapter 1 Product overview

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Product specifications

Important:

M477fnw

Cf377A

Cf378A

Cf379A

Tray 2 (250-sheet capacity)

Automatic duplex printing Not available Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and IPv6

Hi-Speed USB 2.0

Print server for wireless network connectivity Not available

Walk-up USB port

HP near field communication (NFC) and Wi-Fi Direct for printing from mobile devices Not available Not available Control-panel display and input Touchscreen control panel Print Prints 27 pages per minute (ppm) on A4 and 28 ppm on letter-size paper

USB printing (no computer required)

Job storage/PIN-protected printing (Requires a 16 GB or greater USB thumb drive.) Fax

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Model name Product number

M477fnw

Cf377A

Cf378A

Cf379A

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50-page document feeder

Scan to E-mail, Scan to USB, and Scan to Network Folder options 8 Chapter 1 Product overview

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Supported operating systems The following information applies to the printer-specific Windows PCL 6 and OS X print drivers. Windows: The HP Software Installer installs the HP PCL.6, HP PCL-6, or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:

Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system as part of the basic software installation. Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver. Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver. Windows 10 The HP PCL-6 printer-specific print driver is installed for this operating system.

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Operating system Print driver installed Notes Windows Server 2008 SP2, 32- bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation.

Windows Server 2008 SP2, 64- bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation.

Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 printer-specific print driver is installed for this operating system as part of the basic software installation.

Windows Server 2012, 64-bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 printer- specific print drivers do support it. Download the HP PCL 6 or PCL-6 driver from the HP Web site www.hp.com/support/colorljM477MFP, and use the Windows Add Printer tool to install it. Windows Server 2012 R2, 64 bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 printer- specific print drivers do support it. Download the HP PCL 6 or PCL-6 driver from the HP Web site www.hp.com/support/colorljM477MFP, and use the Windows Add Printer tool to install it. OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, and OS X 10.10 Yosemite The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. For OS X, download the full installer from the support Web site for this printer.

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● HP All-in-One Remote app for iOS and Android devices ● Google Cloud Print ● AirPrint ● Android Printing Printer dimensions Figure 1-1 Dimensions for the M477fnw models 3 3 1 1 2 2 Printer fully closed Printer fully open

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Figure 1-2 Dimensions for the M477fdn and M477fdw models 3 3 1 1 2 2

Printer fully closed Printer fully open

Printer fully closed Printer fully open

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Printer fully closed Printer fully open

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Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM477MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 14 Chapter 1 Product overview

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2 Paper trays ● Load paper into Tray 1 (multipurpose tray) ● Load paper into Tray 2 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Load paper into Tray 1 (multipurpose tray) Introduction Use Tray 1 to print single-page documents, documents that require multiple paper types, or envelopes. ● Load paper into Tray 1 (multipurpose tray) ● Tray 1 paper orientation Load paper into Tray 1 (multipurpose tray)

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Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge leading into the printer 123 Letterhead or preprinted 2-sided printing Face-down Top edge away from the printer 123 Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the printer 18 Chapter 2 Paper trays

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Load paper into Tray 2 Introduction The following information describes how to load paper in Tray 2. ● Load paper into Tray 2 ● Tray 2 paper orientation Load paper into Tray 2

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Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge toward the printer 123 Letterhead or preprinted 2-sided printing Face-down Top edge away from the printer 123 Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the printer 22 Chapter 2 Paper trays

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Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2 in) of envelopes (4 to 6 envelopes) should be loaded into Tray 1, and only 10 envelopes should be loaded into Tray2. To print envelopes using either Tray 1 or Tray 2, follow these steps to select the correct settings in the print driver. Print envelopes

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Envelope orientation Load envelopes in Tray 1 face up, with the short, postage end leading into the printer. Load envelopes in Tray 2 face up, with the short, postage end leading into the printer. 24 Chapter 2 Paper trays

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3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. Supplies and accessories Item Description Cartridge number Part number Supplies HP 410A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge

410A

Cf410A

410X

Cf410X

410A

Cf411A

410X

Cf411X

410A

Cf412A

410X

Cf412X

410A

Cf413A

410X

Cf413X

Cf404A

C6518A

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Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period. Item Description Self-replacement options Part number 150-sheet paper input tray Replacement cassette for Tray 2 Mandatory

Rm2-6377-000Cn

Cf404-67901

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Replace the toner cartridges Introduction This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct. The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Item Description Cartridge number Part number HP 410A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge

410A

Cf410A

410X

Cf410X

410A

Cf411A

410X

Cf411X

410A

Cf412A

410X

Cf412X

410A

Cf413A

410X

Cf413X

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2 1 33 1 12 1 Handle 2 Imaging drum 3 Memory chip

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30 Chapter 3 Supplies, accessories, and parts

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32 Chapter 3 Supplies, accessories, and parts

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http://www.hp.com/recycle 2 1

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4 Print ● Print tasks (Windows) ● Print tasks (macOS) ● Store print jobs on the product to print later or print privately ● Mobile printing ● Use walk-up USB printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows.

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Print multiple pages per sheet (Windows)

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Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document 40 Chapter 4 Print

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Print tasks (macOS) How to print (macOS) The following procedure describes the basic printing process for macOS.

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Print multiple pages per sheet (macOS)

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● Print the first or last pages of the document on different paper ● Print watermarks on a document

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Store print jobs on the product to print later or print privately ● Introduction ● Before you begin ● Set up the printer for job storage ● Create a stored job (Windows) ● Print a stored job ● Delete a stored job Introduction This section provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. Before you begin The job storage feature has the following requirements: ● A dedicated USB 2.0 flash drive with at least 16 GB free space must be installed in the rear host USB. This USB flash drive holds the job storage jobs sent to the printer. Removing this USB flash drive from the printer disables the job storage feature. ● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above. Set up the printer for job storage Complete the following processes to enable the printer job storage feature. Step one: Install the USB flash drive

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Create a stored job (Windows) Store jobs on the printer for private or delayed printing.

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Mode Description PIN protected Job deletion Proof and Hold Print the first page of a document to verify print quality, and then print the rest of the document from the printer control panel No Automatically after the job is printed or when job retention limit is reached. Personal Job The job does not print until you request it at the printer control panel. Yes (optional) Automatically after the job is printed or when job retention limit is reached. Quick Copy Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. No Manually Stored Job Store a job on the printer and allow other users to print the job at any time. Yes (optional) Manually

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Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.

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○ HP ePrint ○ Settings ○ Enable Web Services

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To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/MobilePrinting.

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Use walk-up USB printing Introduction This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .pptx Step one: Access USB files on the printer

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● Collation ● Output Color (color models only)

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5 Copy ● Make a copy ● Copy on both sides (duplex) ● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Copy on both sides (duplex) ● Copy on both sides automatically ● Copy on both sides manually Copy on both sides automatically

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Additional copy tasks Go to www.hp.com/support/colorljM477MFP. Instructions are available for performing specific copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● Copy or scan both sides of an identification card ● Copy or scan a document into a booklet format 58 Chapter 5 Copy

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6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (OS X) ● Scan to a USB flashflash drive ● Set up the Scan to Network Folder feature ● Scan to a network folder ● Set up the Scan to E-mail feature ● Scan to email ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.

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Scan by using the HP Scan software (OS X) Use the HP Scan software to initiate scanning from software on your computer.

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Scan to a USB flash drive

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Set up the Scan to Network Folder feature ● Introduction ● Before you begin ● Method one: Use the Scan to Network Folder Wizard (Windows) ● Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ● Set up the Scan to Network Folder feature on a Mac Introduction The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to network folder, the Scan to Network Folder Wizard (Windows), which is installed in the HP program group for the printer as part of the full software installation in Windows 7, and the Network Folder Setup through the HP Embedded Web Server (EWS). Use the following information to set up the Scan to Network Folder feature. Before you begin To set up the Scan to Network Folder feature, the printer must have an active network connection to the same network as the computer that will run the setup process. Administrators need the following information before beginning the configuration process. ● Administrative access to the printer ● The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)

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a. Enter the file path manually. b. Click the Browse button and navigate to the folder location. c. Complete the following task to create a shared folder: i. Click Share Path. ii. In the Manage Network Shares dialog, click New. iii. In the Share Name field, enter the name to display for the shared folder. iv. To complete the Folder Path field, click the Browse button, and then select one of the following options. Click OK when done. ● Navigate to an existing folder on the computer. ● Click Make New Folder to create a new folder. v. If the shared path needs a description, enter a description in the Description field. vi. In the Share Type field, select one of the following options, and then click Apply. ● Public ● Private

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Scan to a network folder Use the printer control panel to scan a document and save it to a folder on the network.

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Set up the Scan to E-mail feature ● Introduction ● Before you begin ● Method one: Use the Scan to Email Wizard (Windows) ● Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ● Set up the Scan to E-mail feature on a Mac Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard (Windows), which is installed in the HP program group for the printer as part of the full software installation in Windows 7, and the Scan to Email Setup through the HP Embedded Web Server (EWS). Use the following information to set up the Scan to Email feature. Before you begin To set up the Scan to Email feature, the printer must have an active network connection to the same network as the computer that will run the setup process. Administrators need the following information before beginning the configuration process. ● Administrative access to the printer ● SMTP server (e.g., smtp.mycompany.com)

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● Step two: ConfigureConfigure the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: ConfigureConfigure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS)

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a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number.

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Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the new email contact. b. In the Contact E-mail Address, enter the email address of the new email contact. c. Click Add/Edit. To create an email group, complete the following task: a. Click New Group. b. In the Enter the group name field, enter a name for the new group. c. Click a name in the All Individuals area, and then click the arrow button to move it to the Individuals in Group area.

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Set up the Scan to E-mail feature on a Mac ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: ConfigureConfigure the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: ConfigureConfigure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) Use one of the following methods to open the Embedded Web Server (EWS) interface. Method one: Use a Web browser to open the HP Embedded Web Server (EWS)

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a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile. b. In the Display Name field, enter the sender’s name. This is the name that will display on the printer control panel.

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● Save and Test: Select this option to save the information and test the connection. ● Save Only: Select this option to save the information without testing the connection. ● Cancel: Select this option to quit the configuration without saving. Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the new email contact. b. In the Contact E-mail Address, enter the email address of the new email contact. c. Click Add/Edit. To create an email group, complete the following task: a. Click New Group. b. In the Enter the group name field, enter a name for the new group. c. Click a name in the All Individuals area, and then click the arrow button to move it to the Individuals in Group area.

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iv. From the Output Color drop-down, select Black & White or Color. v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan). c. Click Apply. 78 Chapter 6 Scan

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Scan to email Use the printer control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment.

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Additional scan tasks Go to www.hp.com/support/colorljM477MFP. Instructions are available for performing specific scan tasks, such as the following: ● How to scan a general photo or document ● How to scan as editable text (OCR) ● How to scan multiple pages into a single file 80 Chapter 6 Scan

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7 Fax ● Set up to send and receive faxes ● Send a fax For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: ConfigureConfigure the fax time, date, and header ● Step 4: Run a fax test Before starting Make sure that the printer was fully set up before connecting the fax service.

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● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the printer will be sending and receiving faxes, and follow the setup instructions. ● Dedicated phone line on page 83 ● Shared voice/fax line on page 84 ● Shared voice/fax line with an answering machine on page 85 Instructions for only three of the connection types are included here. For more information about connecting the printer with other connection types, go to the support Web site www.hp.com/support/colorljM477MFP.

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c. Touch the Fax Setup menu. d. Touch the Basic Setup menu. e. Touch the Answer Mode setting. f. Touch the Automatic option.

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c. Touch the Advanced Setup menu. d. Touch the Detect Dial Tone setting, and then touch On.

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HP Fax Setup Wizard Access the Fax Setup Wizard after initial setup and software installation by following these steps.

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Web browser a. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

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Send a fax ● Fax from the flatbedflatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner

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Fax from the document feeder

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Send a fax from the software The procedure to send a fax varies according to your specifications. The most typical steps follow.

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8 Manage the product ● Use HP Web Services applications ● Change the product connection type (Windows) ● Advanced configurationconfiguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configurationconfiguration with HP Utility for OS X ●Configure Configure IP network settings ● Product security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmwarefirmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Use HP Web Services applications HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected Web site at www.hpconnected.com

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Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD. After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change.

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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print internal pages ● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available.

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Tab or section Description Home tab Provides printer, status, and configuration information. ● Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable. ● Device Configuration: Shows the information found on the printer configuration page. ● Network Summary: Shows the information found on the printer network configuration page. ● Reports: Print the configuration and supplies status pages that the printer generates. ● Job Storage Log: Shows a summary of all jobs stored in the printer memory. ● Color Usage Log: Shows a summary of color jobs that the printer has produced. (Color printers only) ● Event Log: Shows a list of all printer events and errors. System tab Provides the ability to configure the printer from your computer. ● Device Information: Provides basic printer and company information. ● Paper Setup: Change the default paper-handling settings for the printer. ● Print Quality: Change the default print-quality settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● Job Storage Setup: Configure the job storage settings for the printer. ● Print Density: Change the print density of contrasts, highlights, midtones, and shadows ● Paper Types: Configure print modes that correspond to the paper types that the printer accepts. ● System Setup: Change the system defaults for the printer. ● Supply Settings: Change the settings for Cartridge is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. ● Save and Restore: Save the current settings for the printer to a file on the computer. Use this file to load the same settings onto another printer or to restore these settings to this printer at a later time. ● Administration: Set or change the printer password. Enable or disable printer features.

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Tab or section Description Fax tab (Fax printers only) ● Receive Options: Configure how the printer handles incoming faxes. ● Phone Book: Add or delete entries in the fax phone book. ● Junk Fax List: Set fax numbers to block from sending faxes to the printer. ● Fax Activity Log: Review recent fax activity for the printer. Scan tab (MFP models only) Configure the Scan to Network Folder and Scan to E-mail features. ● Network Folder Setup: Configure folders on the network to which the printer can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the printer. ● Default SMTP Configuration: Configure the SMTP Server information. ● E-mail Address Book: Add or delete entries in the email address book. ● Network Contacts Setup: Configure the printer to connect to a network address book. ● E-mail Options: Configure a default subject line and body text. Configure default scan settings for emails. Networking tab (Network-connected printers only) Provides the ability to change network settings from your computer. Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a computer. HP Web Services tab Use this tab to set up and use various Web tools with the printer. 98 Chapter 8 Manage the product

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Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility

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Item Description File Upload Transfer files from the computer to the printer. You can upload the following types of files: ○ HP LaserJet printer command language (.PRN) ○ Portable document format (.PDF) ○ Postscript (.PS) ○ Text (.TXT) Power Management Configure the printer economy settings. Update Firmware Transfer a firmware update file to the printer.

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Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configureconfigure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings.

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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

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● Network Setup ● Link Speed

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Product security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the Embedded Web Server Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

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Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto OffOff After setting ● Set the Shut Down After delay and configureconfigure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

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HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information.

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Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware. Method one: Update the firmware using the control panel Use these steps to load the firmware from the control panel (for network-connected printers only), and/or set the printer to automatically load future firmware updates. For USB-connected printers, skip to method two.

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110 Chapter 8 Manage the product

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9 Solve problems ● Customer support ● Control panel help system ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Product does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Improve copy and scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM477MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information

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Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/colorljM477MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.com 112 Chapter 9 Solve problems

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Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the printer alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

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Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.

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A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Change the “Very Low” settings ● Order supplies Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridge back and forth end to end. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re- establish these settings when you install a new toner cartridge.

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● Black Cartridge or Color Cartridges ● Very Low Setting

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Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Clean the pickup rollers and separation pad in the document feeder The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions.

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● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path. ● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers. ● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary. Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

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Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● Experiencing frequent or recurring paper jams? ● Paper jam locations ● Clear paper jams in the document feeder ● Clear paper jams in Tray 1 ● Clear paper jams in Tray 2 ● Clear paper jams in the rear door and the fuser area ● Clear paper jams in the output bin ● Clear paper jams in the duplexer (duplex models only) Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

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c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. Wait until the process is complete. Discard the page that prints.

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Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

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Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

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Clear paper jams in the rear door and the fuser area Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

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Clear paper jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

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Clear paper jams in the duplexer (duplex models only) Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

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Improve print quality Introduction ● Print from a differentdifferent software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Clean the product ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Calibrate the printer to align the colors ● Check the EconoMode settings ● Try a differentdifferent print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting (Windows)

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Check the paper type setting (OS X)

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Clean the product Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page.

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Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that does not contain metallic material, such as glitter. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. ● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

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● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it.

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Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Eliminate lines or streaks when using the document feeder ● Check the paper settings ● Check the image adjustment settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

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Eliminate lines or streaks when using the document feeder If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from sticky note adhesive, correction fluid or tape, ink, fingerprints, and more.

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Optimize for text or pictures

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Intended use Recommended resolution Recommended color settings Email 150 ppi ● Black and White, if the image does not require smooth gradation ● Grayscale, if the image requires smooth gradation ● Color, if the image is in color Edit text 300 ppi ● Black and White Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document 300 ppi for normal graphics and text 150 ppi for photos ● Black and White for text and line art ● Grayscale for shaded or colored graphics and photos ● Color, if the image is in color Display on screen 75 ppi ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color values to the following settings when scanning. Setting Recommended use Color Use this setting for high-quality color photos or documents in which the color is important. Black and White Use this setting for text documents. Grayscale Use this setting when file size is an issue or when you want to scan a document or photograph quickly. Edge-to-edge copying The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page. Considerations for printing or scanning documents with cropped edges: ● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position. ● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped. Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

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Improve fax image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the error-correction settings ● Check the fit-to-pagefit-to-page setting ● Clean the pickup rollers and separation pad in the document feeder ● Send to a differentdifferent fax machine ● Check the sender's fax machine Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

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Check the send-fax resolution settings If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options.

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Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program. 152 Chapter 9 Solve problems

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Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the printer ● The computer is unable to communicate with the printer ● The printer is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect

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● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working.

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Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configurationconfiguration completes ● The printer does not print, and the computer has a third-party firewallfirewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Introduction Use the troubleshooting information to help resolve issues.

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● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes

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● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 158 Chapter 9 Solve problems

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Solve fax problems Introduction Use the fax troubleshooting information to help resolve issues. ● Fax troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port. Disconnect all other devices that are connected to the printer.

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a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting.

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Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. a. Open the Setup Menu menu. b. Open the System Setup menu. c. Open the Paper Setup menu. d. Open the Default Paper Size menu. e. Select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fit to Page menu. e. Select the On setting.

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Index

A

B

C

D

E

F

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G

H

I

J

L

M

N

O

P

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power connection locating 3 power switch, locating 2 print drivers, supported 9 print media loading in Tray 1 16 print on both sides Mac 41 manually, Windows 37 Windows 37 printing from USB flash drives 53 stored jobs 47 printing on both sides settings (Windows) 37 private printing 44 product and serial number label locating 3

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T

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wireless network troubleshooting 155 wireless network interference 157 Word, faxing from 91 166 Index

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