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Common questions
Common Questions
48 totalHow do I set up the HP OfficeJet 4650 for the first time?
To set up the printer, first follow the instructions in the Start here booklet or setup flyer. Then visit 123.hp.com/oj4650 to launch and load the setup software or app and connect the printer to your network. Finally, create an account and download and install the HP printer software or the HP All-in-One Remote app to finish setup. (Page 1)
What do the different wireless light statuses mean on the HP OfficeJet 4650?
A solid blue light indicates that a wireless connection has been established and you can print. A slow blinking light means wireless is on but the printer is not connected to a network, while a fast blinking light indicates a wireless error — refer to the message on the printer display. If wireless is turned off entirely, the wireless light will be off and the display will show 'Wireless Off.' (Page 2)
What should I do if I cannot print from my HP OfficeJet 4650?
First, make sure all cable connections are secure and the printer is powered on — the On button should be lit white. Check the wireless status light to confirm the printer is connected to a network, and visit www.hp.com/go/tools to download free diagnostic utilities. If problems persist, try restarting the computer and resetting the printer by unplugging the power cord, waiting a minute, then plugging it back in. (Page 3)
How do I reset the HP OfficeJet 4650 printer?
To reset the printer, turn it off and unplug the power cord. Wait a minute, then plug the power cord back in and turn on the printer. This basic reset can help resolve common printing issues. (Page 3)
How do I connect the HP OfficeJet 4650 to a wireless network if the initial connection failed?
First, confirm that wireless is enabled by touching the Wireless icon on the printer control panel — if it shows 'Wireless Off,' touch Settings and turn wireless on. Then print a Wireless Test Report by going to Wireless > Settings > Print Reports to diagnose the issue. If the printer is not connected to the network, use the Wireless Setup Wizard from the wireless settings menu to reconnect. (Page 4)
How do I use Wi-Fi Direct to print without a router on the HP OfficeJet 4650?
From the Home screen on the printer display, touch the Wi-Fi Direct icon and ensure the Status is set to On — if it is off, touch Wi-Fi Direct Settings to enable it. For mobile devices that support Wi-Fi Direct, select the printer from the list using the name format DIRECT-**-HP OfficeJet-4650. For devices that do not support Wi-Fi Direct, connect to the printer's Wi-Fi Direct network name and enter the WPA2 password found by touching the Wi-Fi Direct icon on the printer display. Note that Wi-Fi Direct does not provide Internet access. (Page 5)
Show 42 more questions
How do I send a standard fax from the HP OfficeJet 4650?
How do I set up the HP OfficeJet 4650 to receive faxes automatically?
What safety precautions should I follow when using the HP OfficeJet 4650?
What is the warranty duration for the HP OfficeJet 4650 printer and its components?
What do the different wireless light patterns mean on the HP OfficeJet 4650?
How do I reset the HP OfficeJet 4650 printer if I am unable to print?
What should I do if the HP OfficeJet 4650 cannot connect to my wireless network?
Can I print wirelessly from my phone or tablet without a router using the HP OfficeJet 4650?
How do I set up fax on the HP OfficeJet 4650?
How do I send a standard fax using the HP OfficeJet 4650?
How do I set up the HP OfficeJet 4650 to automatically receive faxes?
What is the warranty duration for the HP OfficeJet 4650 printer and its ink cartridges?
How do I set up the fax on my HP Officejet 4650?
What should I do if I cannot print and need basic troubleshooting?
How do I enable Wi-Fi Direct on my printer to print without a router?
What wireless networking issues should I check if I cannot connect my printer to a network?
How do I change from a USB connection to a wireless connection?
How do I send a standard fax with the HP Officejet 4650?
What safety precautions should I follow when using this printer?
What does the wireless light indicator on the control panel mean?
How do I receive faxes automatically on the HP Officejet 4650?
What should I do if I am unable to print using a USB cable and software installation fails?
I can't print. What should I check first?
What should I do if my printer isn't working normally?
What does it mean when the wireless light is blinking slowly?
How do I make my HP OfficeJet 4650 the default printer in Windows?
How do I set up my HP OfficeJet 4650 printer for the first time?
Should I unplug the printer before cleaning it?
Can I fix internal parts of the printer myself?
Can I use the printer near water or while wet?
What should I do if the wireless light shows a fast blinking light?
What should I do if I can't print using a USB cable?
What does the wireless light indicator mean?
What should I do if software installation fails with a USB connection?
What should I do if I'm unable to print?
What safety precautions should I follow when using this printer?
How do I uninstall the HP printer software?
How do I get started with my HP OfficeJet 4650 printer?
How do I set my HP OfficeJet 4650 as the default printer on Windows?
Where can I find more help and support for my printer?
How do I access the electronic Help for my printer?
How do I reset my printer if it's not working properly?
Full Manual
20 pages
Scan to find out more! Standard data rates may apply. Might not be available in all languages. Learn more Electronic Help: Install the electronic Help by selecting it from the recommended software during software installation. Learn about product features, printing, troubleshooting, and support. Find notices, environmental, and regulatory information, including the European Union Regulatory Notice and compliance statements, in the Technical Information section. •• Windows® 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, click Help, and then select Search HP Help. •• Windows® 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, click the icon with the printer’s name, and then click Help. •• Windows® 7, Windows Vista®, and Windows® XP: Click Start, select All Programs, select HP, and then select the printer name. •• OS X: Click Help > Help Center. In the Help Viewer window, click Help for all your apps, and then click the Help for your printer. Readme: Contains HP support information, operating system requirements, and recent printer updates. •• Windows: Insert the software CD in your computer, and then browse to the ReadMe.chm file. Double-click ReadMe.chm to open, and then select the ReadMe in your language. •• Mac: Open the Documents folder located at the top-level of the software installer. Double-click ReadMe, and then select the ReadMe in your language. On the Web: Additional help and information: www.hp.com/go/support. Printer registration: www.register.hp.com. Declaration of Conformity: www.hp.eu/certificates. Ink usage: www.hp.com/go/inkusage. Get started
*F1H96-90050*
*F1H96-90050*
F1H96-90050
www.hp.com/apac/m/OJ4650 HP OfficeJet 4650 The information contained herein is subject to change without notice.En
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2 Safety information Always follow basic safety precautions when using this printer to reduce the risk of injury from fire or electric shock.
3 Mac Windows Basic troubleshooting If you are unable to print:
4 Wireless networking If connecting your printer to the network was unsuccessful •• Confirm that wireless is enabled on your printer.
5 If you want to use the printer wirelessly without a router Use Wi-Fi Direct to print wirelessly without a router, from your computer, smartphone, or other wireless enabled device. To use Wi-Fi Direct from a computer, the printer software must be installed on the computer.
6
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1 8 5 101-Line
1 2 3 91-Line
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1-Line
6 6 5 5 7 7 Set up fax1-Line
1 1 3 2 English7 Send a standard fax
8 Use fax (continued) Receive a fax manually If you are on the phone with another person, you can receive faxes manually without hanging up the phone.
9 Check the printer fax settings •• The Auto Answer feature is turned on for the printer to receive fax automatically. •• If you have a telephone answering machine service from the phone company or service provider, ensure that the Rings to Answer on the printer is set to be more than that of the telephone answering machine. The printer will monitor the line and decide if an incoming call is a normal phone call or fax call. If it is a fax call, the printer will start a fax connection automatically. Otherwise, you might have to receive the fax manually by selecting Fax on the printer display. •• If multiple phone numbers are assigned to the same physical phone line and the line is shared by multiple devices, ensure that the printer is set to the correct distinctive ring setting for receiving faxes. Check the physical fax connections •• Connect the phone cord from the 1-LINE port on the back of the printer to the phone wall jack and connect a phone cord from the 2-EXT port on the back of the printer to an extension phone. From the extension phone, call the phone number that failed to receive the faxes. •• If you were trying to fax to an external number, be sure to include any required access code or numbers prior to entering the number. You might also need to add a pause in the number to prevent the printer from dialing too fast; to add a pause, press * repeatedly until a dash (-) appears on the display. •• If you cannot make any outgoing calls because no dial tone is detected or the line is noisy, try using another phone cord in place of the one connected to the 1-LINE phone port, or move the printer to another location which has a separate phone line (if possible) and see if there are similar problems. •• If you are in a digital phone environment (such as fax on VoIP), reduce the fax speed and turn off the Error Code Modulation (ECM) from the printer control panel. If needed, contact your phone company to find out if there are problems with the phone line or to learn more about the capabilities of the phone network. Solve fax problems If you still have problems using fax after successfully completing the fax test, follow the steps below: Cannot send but can receive faxes
English 10 HP printer limited warranty statement A. Extent of limited warranty
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.
Any Other Warranty Or Condition Of Any Kind, Whether Express Or Implied
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FORA Particular Purpose.
C. Limitations of liabilityBe Liable For Direct, Indirect, Special, Incidental, Or Consequential Damages,
Whether Based On Contract, Tort, Or Any Other Legal Theory And Whether Advised
Of The Possibility Of Such Damages.
D. Local lawa. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.
Rights Applicable To The Sale Of The Hp Products To Such Customers.
HP product Duration of limited warranty Software Media 90 days Printer 1 year hardware warranty Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” dateprinted on the cartridge has been reached, whichever
occurs first. This warranty does not cover HP ink products
that have been refilled, remanufactured, refurbished,
misused, or tampered with. Printheads (only applies to products with customer 1 year replaceable printheads) Accessories 90 days
掃描以瞭解更多資訊! 可能會收取標準資料費。可能無法提供所有語言。 瞭解詳情 電子版說明:在軟體安裝期間,從建議的軟體中選取以安裝電子版說明。深入瞭解產品功能、列印、疑難 排解及支援。在「技術資訊」區段中,取得注意事項、環保資訊和法規資訊,包含歐盟法規注意事項和 法規遵循聲明。
「搜尋 Hp 說明」。
• Os X:按一下說明 > 說明中心。在「說明檢視器」視窗中,按一下所有應用程式說明,然後按一下
您的印表機說明。讀我檔案:包含 Hp 支援資訊、作業系統需求及最近印表機更新項目。
12 安全資訊 使用本印表機時需一律遵循基本的安全措施,以降低受到火災或電擊等傷害的風險。
9. 僅使用 Hp 提供的電源線與電源轉接器(如果已提供)。
1 開啟按鈕:開啟或關閉印表機。 2 「返回」按鈕:返回上一個畫面。 3 「說明」按鈕:顯示目前操作的說明內容(若有)。 4 「首頁」按鈕:回到「首頁」畫面,即您首次開啟印表機時所顯示的畫面。 5 控制台顯示器:輕觸畫面以選取功能表選項,或捲動瀏覽功能表項目。 6 無線指示燈:表示印表機無線連線的狀態。13 Mac Windows 基本疑難排解 如果您無法列印:
如果您是使用 Usb 纜線,而且仍然無法列印,
或軟體安裝失敗:1. 請從 Cd/Dvd 光碟機中取出 Cd,接著從電腦拔除
Usb 纜線。
3. 將印表機軟體 Cd 插入 Cd/Dvd 光碟機中,然後
依照螢幕上的指示安裝印表機軟體。在提示您連接 Usb 纜線之前請不要這樣做。
1. 如果印表機是透過 Usb 連接至電腦,請中斷
印表機與電腦間的連線。3. 按兩下 Hp 解除安裝程式,然後依照螢幕上的
指示操作。 重設列印系統:14 無線網路 如果將印表機連線至網路失敗 • 請確認印表機已啟用無線功能。
– 請參閱所執行的所有測試的 Diagnostics Results(診斷結果)部分,判斷印表機是否通過這些
測試。– 從 Current Configuration(現行組態)部分,找出您的印表機目前所連線的網路名稱 (Ssid)。
請確認印表機和電腦都連線至相同的網路。附註:如果電腦連接到虛擬私有網路 (Vpn),在繼續進行安裝之前,請先暫時中斷 Vpn 的連線。安裝完畢
後,您需要中斷 Vpn 的連線,才能透過家用網路存取印表機。
• 請確認安全性軟體未封鎖網路通訊。 透過網路安裝時,防火牆等安全性軟體會封鎖電腦和印表機之間的通訊。如果找不到印表機,請先 暫時停用防火牆,然後查看問題是否已解決。如需安全性軟體的詳細說明和秘訣,請前往: www.hp.com/go/wpc-firewall_tw-zh。 • 重新啟動無線網路元件。 關閉路由器和印表機,然後再依下列順序重新開啟:先路由器再印表機。有時候關閉裝置再開啟,就可以 協助解決網路通訊問題。如果仍然無法連接,請關閉路由器、印表機及電腦,然後再按下列順序開啟:先 路由器,其次印表機,最後是電腦。 如果您仍然遇到問題,請造訪 HP 無線列印中心 (www.hp.com/go/wirelessprinting)。此網站包含最完整且 最新的無線列印相關資訊,以及可協助您進行無線網路相關準備、解決印表機無線網路連接問題,以及 解決安全性軟體問題的資訊。 附註:如果您的電腦執行 Windows,您可以使用「列印和掃描醫生」工具,此工具能幫助解決印表機可能 發生的許多問題。若要下載此工具,請造訪 www.hp.com/go/tools。 若您要與網路上的多台電腦共用印表機 請先將印表機安裝在您的家用網路上。將印表機成功連接至家用網路後,便可和相同網路上的其他電腦共用該印表機。至於其他各台電腦,只需安裝 Hp 印表機軟體即可。您也可以從連線至家用網路的行動裝置進行
列印。對於 Android 4.0 及更高版本裝置,請安裝 HP Print Pluggin 或 ePrint 應用程式。對於 iOS 裝置,您可以 使用 Airprint。 需要網路協助? www.hp.com/go/wirelessprinting HP 無線列印中心(網址為 www.hp.com/go/wirelessprinting)可協助您備妥無線網路、設定或重新設定 印表機,以及針對網路問題進行疑難排解。 繁體中文15 若要以無線方式使用印表機(不透過路由器) 使用 Wi-Fi Direct 功能,即可不透過路由器,從電腦、智慧型手機或其他具備無線功能的裝置以無線方式 列印。若要從電腦使用 Wi-Fi Direct 功能,該電腦必須安裝印表機軟體。
並在提示時輸入 Wpa2 密碼。在印表機顯示器上輕觸
(Wi-Fi Direct),以找到 WPA2 密碼。若要從 Usb 連線變更為無線連線
請先確定您已成功安裝印表機軟體。 Windows再選取 Hp。
4. 選取將 Usb 連線的印表機轉換為無線。依照螢幕上的指示操作。
Mac 使用 Applications/HP 中的 HP 公用程式,將此印表機的軟體連線方式變更為無線。 無線網路(續) 若要使用 AirPrint 進行列印 此印表機已啟用 Apple AirPrint™ 功能。您可以從 iOS 裝置或 Mac 以無線方式進行列印。16
2-Ext
1-Line
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6 6 5 5 7 7 設定傳真附註:Hp 印表機的設計,是專供搭配傳統類比電話服務一併使用。如果是在數位電話環境中(例如
Dsl/Adsl、Pbx 或 Isdn),可能會在設定印表機進行傳真時,需要使用數位對類比過濾器或轉換器。
請洽詢電話公司,以確認哪些設定選項最適合您。 如果電話線僅用於傳真 a. 將電話線的一端連接到牆壁上的電話插孔。 b. 將電話線的另一端連接到印表機背面標示有 1-LINE 的連接埠。附註:如果您已訂閱 Dsl/Adsl 服務,請在 1-Line 連接埠和牆上電話插座之間連接 Dsl/Adsl 過濾器。
傳真埠 (標示有 1-Line)
附註:請不要插入標示有 2-Ext 的連接埠。
3Dsl/Adsl 過濾器(由電話公司或服務供應商
提供) 如果要將其他裝置連接至電話線 如果有其他要連接的裝置,請依照下圖所示方式進行連接: 1 牆壁上的電話插孔 2 並列分歧器 3Dsl/Adsl 數據機
4 電話答錄機 5 電話 6牆壁上的 Isdn 電話插孔
7終端配接卡或 Isdn 路由器
8 寬頻數據機 9Dsl/Adsl 過濾器
10 類比電話轉接器* Tam:電話答錄機
** 透過 VoIP 傳真:透過網際網路語音通訊協定傳真 您可以在軟體安裝期間使用軟體精靈(建議使用)或在安裝軟體後使用軟體中的「傳真設定精靈」(Windows)或「Hp 公用程式」中的「基本傳真設定」(Os X) 來設定傳真,或繼續執行下列步驟。
透過 VoIP 傳真**1-Line
1 1 3 2 繁體中文17 傳送標準傳真
18 使用傳真(續) 手動接收傳真 如果您正與他人對話,您可以在不掛斷電話的情況下手動接收傳真。
19 檢查印表機的傳真設定 • 已開啟自動接聽功能,以讓印表機自動接收 傳真。 • 如果您已從電話公司或服務廠商訂閱電話答錄機 服務,請確定已將印表機的接聽鈴聲次數設定為 大於電話答錄機的接聽鈴聲次數。印表機將會監 視電話線路並判斷來電為一般來電或傳真來電。 如果接到傳真來電,印表機將會自動開始傳真 連線。否則,您可能必須在印表機顯示器上選擇 傳真以手動接收傳真。 • 如果將多個電話號碼指派給相同的電話線路, 且線路是由多部裝置共用,請確認為印表機設定 了正確的特定傳真接收鈴聲。 檢查傳真實體連接 •