HP Designjet 500 Printer

Using this Guide Introducing Your HP DesignJet 500 Printer Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Introduction This User’s Reference guide explains how to use your D/A1 size or A0+/E+ size HP DesignJet 500 Printer. The Introduction Tab contains these topics: • Using this Guide Contains information on how to use this guide. There is an explanation of when you should use it and what each of the navigation buttons do when you click on them. • Introducing Your HP DesignJet 500 Printer Contains a brief overview of the printer. It contains information about the printer’s features and what is included with the printer. • Front View of Printer Contains a view of the front of the printer showing the location of the printer’s consumable items. • Printer Connections Shows the all connections: power, parallel interface, USB and optional network interface.

Using this Guide
Introducing Your HP DesignJet 500 Printer Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Using this Guide These topics detail the contents of the User’s Reference Guide, provide information on associated publications and give the source of any other related material concerning your printer. • How to Use this Guide Explains how to use and navigate through the User’s Reference Guide • Related Information The associated publications and information that are available for your printer.

Using this Guide
Introducing Your HP DesignJet 500 Printer Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions How to Use this Guide This User’s Reference guide explains the details for using both the D/A1 size and A0+/E+ size HP DesignJet 500 Printers. This guide is designed as a detailed reference guide to your printer. For more day-to-day guidance you can refer to the Pocket Guide. This can be found in a slot at the right side of the printer. The “Tabs” There are seven “Tabs” at the top of this guide. Each tab contains information about the printer. The first page of every tab will explain what information you can expect to find and where to obtain related information. The Buttons To navigate around the User’s Reference Guide use the buttons on each side of the screen. See User’s Reference Guide Navigation. Animation In some cases there is an animation that shows you how to perform the procedure. Click on this button to start the animation. Related Topics

Using this Guide
Introducing Your HP DesignJet 500 Printer Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Related Information • The Setup Poster Step-by-step information on how to prepare your printer for use (came with your printer). • The Pocket Guide Information that you are most likely to need for printer operation on a day–by–day basis, such as loading paper or replacing ink supplies (came with your printer and located in a slot on the right hand side of the printer). • The Repacking Poster Detailed instructions on how to repack you printer its original packing (available from www.hp.com/go/designjet). • Web Page Also you can visit us on our web page: www.hp.com/go/designjet. Pocket Guide location

Using this Guide
Introducing Your HP DesignJet 500 Printer Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions User’s Reference Guide Navigation The buttons on each side of the screen allow you to rapidly navigate though this document. Home To return to the Welcome Screen of the Using Your Printer CD-ROM, click the Home button. To exit this document and quit the Acrobat Reader application, click the Exit Button. Exit Back To retrace your path within this document, click the Back button. To print pages of the document, click the Print button. Print Previous Page To go to the previous page, click the Previous Page button. To go to the next page, click the Next Page button. Next Page

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Introducing Your HP DesignJet 500 Printer • Your Printer’s Main Features A general overview of the major features of your printer. • HP Ink Supplies A description of the HP Ink Supplies required for your printer. • Print Resolution Specifications of the print resolution for your printer. • Media A description of the different types of media available for your printer. • User Interface A description of the printer’s User Interface. • Memory Details of internal memory and memory options available with your printer. • Drivers Details of the drivers delivered with your printer.

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Your Printer’s Main Features The HP DesignJet 500 printing system is specially designed for individuals or small work-groups in Architecture, Engineering and Construction (AEC) and mechanical CAD design. For the complete printing solution, HP also offers a wide range of media including HP Heavyweight Coated Paper with fade-resistant photo-quality output and HP High-Gloss Photo Paper for high-quality long-lasting prints that produce a professional look and feel. And with the HP Complementary Media Program, HP provides users with a wide spectrum of choice and flexibility in their media selection. The HP DesignJet 500 printer comes in two sizes: A0+/E+ size (42 inches/1066.8 mm) and D/A1 size (24 inches/609.6 mm) models. Both models have roll-feed capabilities. The A0+/E+ size model also includes legs and a media bin. • Ultimate Photo Image Quality and Excellent Line Quality: The HP DesignJet 500 printer delivers ultimate line quality with a true resolution of 1200x600-dpi, using HP’s color layering technology, which layers multiple color ink drops on a single drop, on coated paper. This excellent line quality is achieved due to the fact that each one-half inch/12.7mm printhead contains 304 nozzles, producing miniscule 18-picoliter black pigmented ink drops and four picoliter color dye-based drops, that are idea for engineering and architectural applications. In addition, the HP DesignJet 500 printer delivers excellent photo quality for renders and photographs, providing continuous tones and smooth transitions. • Unattendedness: The HP DesignJet 500 printing system includes a modular ink delivery system, with 69-cc cartridge capacity, and long life printheads which last, on average, through ten black ink cartriges and six color ink cartridges, depending on use. This modular system allows users to repalce individual ink supplies seperatley, as needed and also provide automatic alignment and cutting and stacking of finished prints in the media bin, enabling continuous and unattended printing. In addition, the HP DesignJet 500 printer includes smart chips that are embedded into each individual printhead and ink cartridge that alert the user if it time to replace the printhead and continuously monitor ink levels. More…

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions • Easy-of-use: The HP DesignJet 500 printing system is a true out-of the box solution and provides the user with everything he or she needs to install and use the printer. The HP DesignJet 500 printer includes a control-display panel for simple navigation, straightforward media loading and easy-to-install drivers. • HP Premium Printing Material: The HP DesignJet 500 A0+/E+ size and D/A1 size printing systems accept a wide range of roll and sheet media from 24 inches/609.6 mm (D/A1 size) to 42 inches/1066.8 mm (A0+/E+ size) wide including HP Satin Poster Paper, HP High-Gloss Photo Paper and HP Heavyweight Coated Paper. In addition, the HP DesignJet 500 printer accepts a wide range of media for technical applications. • Complementary Media Program (CMP): The CMP helps HP customers grow their businesses by referencing third- party printing material choices to ensure maximum HP DesignJet printer flexibility and printing solutions.

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions HP Ink Supplies HP Ink Supplies for your printer contain two components: printheads and ink cartridges. Your HP DesignJet 500 printer uses the following HP Ink Supplies: • Black Ink Cartridges are HP No 10 Supplies. • Cyan, Magenta and Yellow Cartridges are HP No 82 Supplies. • All Printheads are HP No 11 Supplies. Each 600-dpi thermal inkjet printhead applies thousands of ink droplets onto the paper. The printer automatically refills the printhead as it prints, enabling continuous uninterrupted printing. The ink is supplied to each printhead from a separate large capacity ink cartridge. There is more information available in a pamphlet which comes with the printheads and in Print Times for a Selected Print Quality.

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Print Resolution Your HP DesignJet 500 printer provides two different print modes that change the print resolutions of each of the print quality modes. These different print modes are optimized for: Line Drawings/Text or Images. You can then choose between three levels of print quality for each of the print modes: Best, Normal or Fast from your software or from the printer's front panel. With the best mode selected you have an additional selection available to provide maximum detail for your printed image by increasing the resolution of your job above the default resolution. Use Fast to get draft copies of your prints at maximum throughput. Normal is optimized so that you get the best line quality with the fastest throughput. Select Best if you want to get the best quality for images and renderings. Print Quality Setting Optimized for Line Drawing/Text Optimized for Images Resolution in dpi Resolution in dpi Render Halftone Render Halftone Fast 300x300 600x300 150x150 600x300 Normal 600x600 600x600 300x300 600x600 Best (default) 600x600 600x600 600x600 600x600 Best (maximum detail) 600x600 1200x600 600x600 1200x600

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media You can print on roll media or sheet media up to 42 inches (1066.8 mm) wide with the A0+/E+ size HP DesignJet 500 printer and up to 24 inches (609.6 mm) with the D/A1 size model. The following media types are supported on the HP DesignJet 500printer: • HP Bright White Inkjet Paper (Bond) • HP Paper-Based Semi-Gloss • HP Vellum • HP Clear film • HP Natural Tracing Paper • HP Translucent bond • HP Coated Paper • HP Studio Canvas • HP Heavyweight Coated Paper • HP Satin Poster Paper • HP Matte film • HP Banners with Tyvek® • HP High-Gloss Photo Paper • HP Colorfast Adhesive Vinyl • HP Semi-Gloss Photo Paper

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions User Interface The printer's front panel includes an easy-to-use interface with a display, giving you access to a comprehensive set of printer functions. See Navigating the Menu System, for a short tutorial to teach you how to navigate through the menus and a description of internal prints.

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Memory The D/A1 size and A0+/E+ size HP DesignJet 500 printers come with 16MB or internal Random Access Memory (RAM). To add memory you need to first purchase an optional HP-GL/2 Accessory card (PN C7772A) and then add memory to this card. You can add 64MB (PN C2387A) or 128MB (PN C2388A) of memory for large file processing and improved printing.

Using this Guide Introducing Your HP DesignJet 500 Printer
Front View of Printer Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Drivers Always use the right driver (configured correctly) for the combination of your application software and your printer to ensure that your printer prints exactly what you were expecting in terms of: size, position, orientation, color and quality.

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Using this Guide Introducing Your HP DesignJet 500 Printer Front View of Printer
Printer Connections Media & Ink Introduction Front Panel Other Printer Options Index Solutions Front View of Printer Power Switch/Indicator Printhead Ink Cartridge Front Panel

Using this Guide Introducing Your HP DesignJet 500 Printer Front View of Printer Printer Connections
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printer Connections Your HP DesignJet 500 printer can be connected directly to your computer via the traditional parallel interface or through the Universal Serial Bus (USB) port. For Local Area Network (LAN) connection your printer can be fitted with an optional HP JetDirect Print Server Fast Ethernet 10/100 base TX network interface card. See the Setup Poster for information on connecting your printer to a computer or network. Connection Power socket Parallel Port Connection USB Connection

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media & Ink The D/A1 size and A0+/E+ size format HP DesignJet 500 Printers use a variety of media. The recommended media is engineered to use with your printer and your printer’s ink system to give you the best results. The Media & Ink Tab contains these topics: • Media Choice explains how to choose the correct media type. Choosing the correct paper type for your needs is an essential step in ensuring good image quality. • Roll Media details the procedures used for loading and unloading your roll media. • Sheet Media details the procedures used for loading and unloading your sheet media. • Ink System gives you an overview of the printer’s ink system, with some warnings and precautions for it’s optimum use. • Ink Cartridges details the procedures used for: obtaining information, interpreting errors, checking levels and replacing ink cartridges. • Printheads details the procedures used for: obtaining information, interpreting errors, replacing printheads and aligning printheads.

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Choice • Choosing Paper or Other Media Your printer supports several types of paper. Choosing the best paper type for your needs is an essential step in ensuring good image quality. These topics help you to select the best media for your particular printing task. • Paper Types Provides detailed information concerning the different media types available for you printer. This includes information on: the types of paper supported, their physical characteristics, quality selection, handling and how to obtain information. • Print Times for a Selected Print Quality Typical Printing Times for color and black lines and images on different types of paper. • Printable Area The dimensions for all the printable areas for all paper and other types of media formats.

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Choosing Paper or Other Media For best printing results, use only genuine Hewlett-Packard paper or other type of media, whose reliability and performance have been developed and thoroughly tested. All Hewlett-Packard printing components (printer, ink system, and paper/other media) have been designed to work together to give trouble-free performance and optimal image quality. For detailed information on Hewlett-Packard paper, see Paper Types. You should also take note of some important points about paper and other types of media: • This printer supports many types of paper. However, the quality of some images may be reduced if you do not use the correct paper for your application. For example images with large regions of intense color, where many ink drops are needed to fully saturate the color, will not print well on HP Bright White InkJet Paper. On HP Coated paper, the same images might cause the paper to wrinkle and then come into contact with the printheads, smearing your print and risking damage to the printhead. See Combinations of Media Type and Print Quality Selection. • Whenever you load a roll or a sheet, the printer's front-panel display prompts you to specify the paper type you are loading. It is absolutely essential to specify this correctly for good image quality. The Physical Characteristics of Paper Types table gives you all the information you need. If paper is already loaded and you are unsure which paper type was specified, go to the Paper Menu and press Enter, see Obtaining Roll or Sheet Paper Information. • Make sure the appropriate print-quality setting (Best, Normal or Fast) is selected. You can set the print quality either from your software or from the printer's front panel (software driver settings override any print-quality settings made on the front panel). The combination of paper type and print-quality settings tells the printer how to place the ink on the paper—for example, the ink density, dithering method, and number of passes of the printheads. For more details, see Combinations of Media Type and Print Quality Selection. • Included with this printer is the Hewlett-Packard Printing Materials catalog which gives ordering details for Hewlett-Packard paper supplies. To get the latest version of this document, contact your local Hewlett-Packard Sales and Support office.

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Paper Types The following topics address the various types of media available, their particular use and how to obtain information about them. • Physical Characteristics of Paper Types Details the physical characteristics of each of the supported paper types. • Combinations of Media Type and Print Quality Selection Gives guide lines for selecting the correct Print Quality selection for the type of paper or other type of media you are using. • Handling Your Paper or Type of Media Explains the precautions to take when handling paper or other type of media. • Obtaining Roll or Sheet Paper Information

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Physical Characteristics of Paper Types The following table lists the physical characteristics and selection numbers of supported HP Premium Printing Material. Always print on the image side with the special coating. Image side faces outward on roll products from Hewlett-Packard. Physical Characteristics of Paper and Other Media HP Premium Printing Material 24 inch 610 mm 36 inch 914 mm 42 inch 1067 mm HP Bright White Inkjet Paper (Bond) C1860Aa C6035Ab C1861Aa C6036Ab 24 lb. (90g/m2) - 150 ft. (45m) HP Vellum

C3862A

C3861A

C3869A

C3868A

C6019B

C6020B

C6029C

C6030C

C6569C

51642A

51642B

C6813A

C6814A

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Additional Information About Paper Types HP High-Gloss Photo Paper

C3882A

C3881A

C3884A

C3883A

C6782A

C6783A

C3876A

C3875A

C3860A

C3859A

C6771A

C7011A

C6786A

C6787A

C6775A

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Additional Information About Paper Types The following HP Premium Printing Material can be used to perform the printhead alignment, see Printhead Alignment. • HP Bright White Inkjet Paper (Bond) • HP Coated Paper • HP Heavyweight Coated Paper • HP High-Gloss Photo Paper • HP Satin Poster Paper You can also use Plain Paper in addition to the above. To order any of the HP Premium Printing Material see the pamphlet Hewlett-Packard Printing Materials. From time to time, new paper types may become available. For up-to-date information, please contact your Hewlett-Packard dealer, local Hewlett-Packard Sales and Support Office or the DesignJet Online web site.

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Combinations of Media Type and Print Quality Selection Use the following tables, given by application, to guide you when choosing your paper and selecting the print quality setting (Fast, Normal, Best). • CAD Drawings—Mono • CAD Drawings & GIS—COLOR (Lines and low density) • CAD Rendering, GIS & Images—COLOR and CAD (high ink density) As a general guide: • Use Fast to get draft copies of your prints at maximum throughput • Normal is optimized so that you get the best line quality with the fastest throughput • Select Best if you want to get the best quality for images and renderings

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions CAD Drawings—Mono The following table lists the recommended print quality settings for specific usage with typical media. Supported Paper Types—MONO Usage Typical Media Selection Recommended Print Quality Setting Drafts Plain Paper Bright Inkjet Paper Natural Tracing Paper Translucent Bond Fast or normal Final Versions Plain Paper Bright Inkjet Paper Natural Tracing Paper Translucent Bond Coated paper Heavy Coated Paper Matte Film Clear film Normal or Best Archives Vellum Matte Film Clear Film Best Diazo Translucent Bond Natural Tracing Paper Vellum Matte Film Normal or Best

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions CAD Drawings & GIS—COLOR (Lines and low density) The following table lists the recommended print quality settings for specific usage with typical media. Supported Paper Types—COLOR Usage Typical Media Selection Recommended Print Quality Setting Drafts Plain Paper Bright Inkjet Paper Natural Tracing Paper Translucent Bond Fast or Normal Final Versions Plain Paper Bright Inkjet Paper Coated paper Heavy Coated Paper Matte Film Clear film Normal or Best Archives Matte Film Clear Film Best Transparencies Clear Film Normal or Best

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions CAD Rendering, GIS & Images—COLOR and CAD (high ink density) The following table lists the recommended print quality settings for specific usage with typical media. Supported Paper Types—COLOR and CAD Usage Typical Media Selection Recommended Print Quality Setting Matte Paper Heavy Coated Paper Normal or Best Glossy High Gloss Photo Paper Normal or Best Transparencies Clear Film Best

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Handling Your Paper or Type of Media Take the following precautions when handling paper or other type of media: • Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. • Although the ink systems supplied with this printer have good light fastness, colors will eventually fade or change if exposed to sunlight over a long period of time. • Rewrap partially used rolls if they are not being used and do not stack rolls. • Always keep unused rolls in their plastic wrappings to prevent discoloration.

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Obtaining Roll or Sheet Paper Information If roll media or sheet media is loaded, the type of media is displayed when you select the Paper menu on the front panel. If there is no paper loaded the front panel display shows the following message and you will need to load roll or sheet media. Bright White Inkjet Paper Plain Paper Vellum Natural Tracing Paper Translucent Bond Clear Film Matte Film Coated Paper Heavy Coated Paper High-Gloss Photo Canvas Poster Paper Roll or Sheet

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Print Times for a Selected Print Quality The following table lists some Typical Printing Times D/A1 size. Typical Printing Times Print Quality Time (in seconds) Mono Lines on Bond Color Lines on Coated Paper Images on Coated Paper Images on Glossy Paper Fast 96 96 234 480 Normal 216 216 550 690 Best 360 285 940 990 More Printing Times

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printable Area The following topics detail the printable areas for each of the different paper size systems: • ANSI Paper The American National Standards Institute imperial paper sizing system. • Architectural Paper The Architectural paper sizing system. • ISO Paper The International Standards Organization metric paper sizing system which is commonly size system used in Europe.

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions ANSI Paper The following table lists the printable area for the ANSI paper size system. The left & right margins are 0.2 inches (5 mm) and the leading & trailing edge margins are 0.7 inches (17 mm). Where: Printable Areas for ANSI paper Paper Size Orientation of Paper in Printer Printable area (Width x Height) by Image Orientation Inches Millimeters Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height

A

B

C

D

E

N/A

N/A

N/A

N/A

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Architectural Paper The following table lists the printable area for the Architectural paper size system. The left & right margins are 0.2 inches (5 mm) and the leading & trailing edge margins are 0.7 inches (17 mm). Where: . Printable Areas for Architectural paper Paper Size Orientation of Paper in Printer Printable area (Width x Height) by Image Orientation Inches Millimeters Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height

C

D

E1

E

N/A

N/A

N/A

N/A

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions ISO Paper The following table lists the printable area for the ISO paper size system. The left & right margins are 0.2 inches (5 mm) and the leading & trailing edge margins are 0.7 inches (17 mm). Where: Printable Areas for ISO paper Paper Size Orientation of Paper in Printer Printable area (Width x Height) by Image Orientation Inches Millimeters Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height

A4

A3

A2

A1

A0

N/A

N/A

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Roll Media The following procedures are described in detail, with animations where appropriate: • Installing a New Roll on the Printer • Loading Roll Media • Unloading Roll Media • Removing Roll Media from the Spindle • Cutter Replacement

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Installing a New Roll on the Printer The animation sequence shows how to install a new roll of paper on the printer.

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Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Loading Roll Media The animation sequence shows how to load a new roll of paper on the printer.

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Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Unloading Roll Media The animation sequence shows how to unload a roll of paper from the printer. Click on the icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it's remote from your computer.

Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Removing Roll Media from the Printer The animation sequence shows how to remove a roll of paper from the printer.

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Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Removing Roll Media from the Spindle The animation sequence shows how to remove a roll of paper from the roll spindle.

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Media Choice Roll Media
Sheet Media Ink System Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Cutter Replacement The animation sequence shows the complete procedure for the replacement of the paper cutter in your printer. Prerequisites Before attempting to replace the cutter you must contact your local HP Customer Care center to: • Order the replacement cutter. • Receive instructions on how to access the Front Panel Service Menu. Important Information • The cutter unit is attached to the printer by a black cut- ter holder that runs along the metal guide rail, and is hooked onto the edge of the platen at the front of the printer. • The cutting wheel is inside the cutter unit. • Do not remove the cutter holder. • When inserting the new cutter, with the cutter holder raised to about 45 degrees, partially insert the cutter so it rests in the cutter holder, but do NOT clip it in at this stage.

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Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Choice Roll Media Sheet Media
Ink System Ink Cartridges Printheads Sheet Media • Which Side Up Instructs you how to identify which side of the sheet media should be printed on. • Which Edge First Explains which edge of the sheet should be loaded first (short edge or long edge). • Loading Sheet Media Details the sheet media loading procedure. • Unloading Sheet Media Details the sheet media unloading procedure.

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Choice Roll Media Sheet Media
Ink System Ink Cartridges Printheads Which Side Up The printer prints on the side of the paper facing up. It can be important to load the sheet with the correct side facing up. See the table below. Print Side for Media Types Media Type Matte or Glossy HP Bright White Inkjet Paper (Bond) Both sides are the same. If sheet is curled, load with curl down. HP Vellum Natural Tracing Paper Coated Paper Load with the coated side up. Heavy Coated Paper Matte Film Load with the matte side up. High-Gloss Photo Load with the glossy side up. Clear Film Translucent Bond Both sides are the same. If sheet is curled, load with curl down. Canvas Poster Paper Plain Paper Both sides are the same. If sheet is curled, load with curl down.

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Choice Roll Media Sheet Media
Ink System Ink Cartridges Printheads Which Edge First You can load sheet paper in either portrait or landscape orientation. Unless you are using the Rotate option, always load the sheet in the same orientation as you have specified in your software. Portrait (Short edge first) Landscape (Long edge first)

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Choice Roll Media Sheet Media
Ink System Ink Cartridges Printheads Loading Sheet Media The animation sequence shows how to load a new sheet of paper on the printer. Important • If you have a roll of paper loaded on the printer you must first unload it from the printer. • Make sure the correct side of the sheet is facing up when you load it. The front panel menu selections are: Click on the icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it's remote from your computer. Select (using the keys) Then Press:

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Choice Roll Media Sheet Media
Ink System Ink Cartridges Printheads Unloading Sheet Media The animation sequence shows how to unload a sheet of paper from the printer. Important • To give the ink time to dry the printer holds the paper for some time. Click on the icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it's remote from your computer.

Media Choice Roll Media Sheet Media Ink System
Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink System These topics cover the various elements of the Ink System. • What are HP Ink Supplies? Details the elements of the HP Ink Supplies supplies. • Component identification Shows you where to find the various elements of the Ink System. • Ink Supply Guidelines Explains how to obtain the best results from your Ink System • Precautions Details the specific precautions you must take to avoid damaging the components of your Ink System. • Color Calibration Explains how to calibrate the ink system for the type of media loaded • When to Replace Details on the expected life of your Ink System components. • Drying Time Explains drying time function and details how to use it to ensure you obtain the highest quality print under all conditions.

Media Choice Roll Media Sheet Media Ink System
Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions What are HP Ink Supplies? For each of the four ink colors used in the printer, there are two separate components, the printhead and the ink cartridge. These components are called the HP Ink Supplies and are coded with an Hewlett-Packard No. selection number to help you reorder the correct replacement. Your HP DesignJet 500 printer uses the following HP Ink Supplies: • Black Ink Cartridges are HP No 10 Supplies. • Cyan, Magenta and Yellow Cartridges are HP No 82 Supplies. • All Printheads are HP No 11 Supplies. Ink Cartridges The Hewlett-Packard ink cartridges for your printer require no maintenance or cleaning. As long as each ink cartridge is inserted correctly into its slot, the ink will flow to the printheads. Because the printheads control the amount of ink transferred to the page, you will continue to see high-quality printing results, even when the ink levels are getting low. The front panel notifies you when an ink cartridge’s ink level is low. You can also check the ink levels of all the ink cartridges to determine if an ink cartridge needs to be replaced, see Ink Cartridge Information. If the ink cartridge is empty, the printer stops printing. See Ink Cartridge Replacement. Printheads The Hewlett-Packard printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced. They are independent of the ink cartridges and will continue giving excellent image quality results even if the ink cartridges are low in ink. If you notice a decline in print quality such as lines or dots missing from text or graphics, see Stepped Lines.

Media Choice Roll Media Sheet Media Ink System
Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Component identification The following illustration will help you identify the components of the HP Ink Supplies. The Hewlett-Packard selection number on the ink cartridges and printheads makes it easy for you to find the correct HP Ink Supplies for your printer. Determine the color of the printhead or ink cartridge you need, then make sure you purchase or order the correct Hewlett-Packard printhead or ink cartridge. Each ink cartridge and printhead can be purchased separately from your usual Hewlett-Packard retailer. See Ordering Accessories and When to Replace HP Ink Supplies. Ink Cartridges Printheads

Media Choice Roll Media Sheet Media Ink System
Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Supply Guidelines For optimum results from your printer and the ink system, always follow these guidelines when handling the HP Ink Supplies: • Always install the ink cartridges and printheads before the expiry date, which is on the packaging. • Install ink cartridges and print heads in their color-coded slots. • Follow the instructions on the front panel during installation. • Avoid unnecessary removal of the ink cartridges and printheads. • When turning off your printer always use the power off button on the front panel. The printheads are then parked correctly which prevents them from drying out. • The ink cartridges should never be removed while the printer is printing. They should only be removed when the printer is ready for you to replace them. The front panel will guide you through the removal and installation proce- dure. See When to Replace HP Ink Supplies.

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Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Precautions Handle the HP Ink Supplies with care. In particular the printhead, which is a high precision device and must be handled carefully.

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Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Color Calibration You can calibrate the ink system for the specific media loaded in your printer. Doing this ensures the printed output matches the colors of the original image as closely as possible. The printer stores the calibration data for each type of media you have calibrated it for since it was powered up. Once the printer has been powered down the next time you use it only the last calibration made will be available and it will print using this calibration data. To color calibrate your printer, first make sure you have the correct type of media loaded and then make the following front panel selections: The printer prints a calibration pattern and scans it to create the calibration data for the type of media loaded. If you want to check the color calibration status of your printer, make the following front panel selections: The front panel display shows what types of media the ink system is currently calibrated for. To remove all the calibrations and reset the printer to its factory values choose Color calibration > Reset from the Ink menu. Select (using the keys) Then Press:

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Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions When to Replace When to change your HP Ink Supplies is mostly determined by you with guidance from the front panel. This information is provided for: • Ink Cartridges • Printheads

Media Choice Roll Media Sheet Media Ink System
Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Drying Time The following topics detail drying time function and how to use it to ensure you obtain the highest quality print under all conditions. • Drying Time Settings Describes how to set the required drying times from the Front Panel. • Typical Drying Times Lists typical drying times for Hewlett Packard tested paper at approximately 25°C with 50% relative humidity. • Drying Procedure Details how the drying procedure operates.

Media Choice Roll Media Sheet Media Ink System
Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Drying Time Settings With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded. The printer has three settings which you can choose through the front panel. See Navigation Example for more help. Manual The printer holds paper which has a specific drying in place and displays a “drying time to go” countdown on the front panel. You can change this time from one minute to 99 minutes in one minute increments. Automatic The printer automatically determines the appropriate drying time, based on the type of paper you have selected and the current temperature. If there is any drying time the printer displays a “drying time to go” countdown on the front panel. None With this setting, when the printer has finished printing an image the paper will fall into the paper bin under the printer.

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Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Typical Drying Times The following table shows the typical drying times for Hewlett Packard tested paper at approximately 25°C with 50% relative humidity. Drying Times by Paper Types Hewlett Packard Tested Paper Type Drying Time (seconds) Fast Normal Best HP Bright White Inkjet Paper (Bond) 0 25 HP Vellum 60 120 180 HP Natural Tracing Paper HP Coated Paper 0 60 HP Heavyweight Coated Paper 0 60 HP Matte film 60 180 HP High-Gloss Photo Paper 120 HP Semi-Gloss Photo Paper HP Paper-Based Semi-Gloss HP Clear film 60 HP Translucent bond 60 120 180 HP Studio Canvas 6000 HP Satin Poster Paper 60 HP Banners with Tyvek® HP Colorfast Adhesive Vinyl

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Ink Cartridges Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Drying Procedure The drying procedure operates as follows:

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Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Cartridges • Ink Cartridges Errors Details the different error messages that could be displayed on the front panel for the Ink Cartridges. • Ink Cartridges Levels Details the different levels information that can be displayed on the front panel for the Ink Cartridges. • Ink Cartridge Information Shows you how to display the current status of the Ink Cartridges on the Front Panel display. • Ink Cartridge Replacement Details the Ink Cartridge replacement procedure.

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Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Cartridges Errors Front Panel can display the following error messages for the ink cartridges:

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Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Cartridges Levels Front Panel will tell you when your ink supply is low, very low or empty. This means you know current status of your HP Ink Supplies all the time:

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Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Cartridge Information Use the following procedure to display the Ink Cartridge Information screen on the front panel. The front-panel menu items are: The front panel displays the following information for the selected ink cartridge: • Color: Cyan, Magenta, Yellow or Black. • Model: Hewlett-Packard No 82 (Cyan, Magenta & Yellow) or Hewlett-Packard No 10 (Black). • Status: inserted, low on ink, out of ink, missing, expired and faulty. • Expiration date. • Serial Number. • Ink Level: in cc and % used. Select (using the keys) Then Press:

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Printheads Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Cartridge Replacement The animation sequence opposite shows how to replace an Ink Cartridge. WARNING: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.

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Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printheads
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printheads • Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. • Printhead Information Shows you how to display the current status of the Printheads on the Front Panel display. • Printhead Replacement Details the Printhead Replacement procedure. • Printhead Alignment Details the Printhead Alignment procedure.

Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printheads
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printhead Errors Front Panel can display the following error messages for the printheads:

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Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printhead Information Use the following procedure to display the Printheads Information screen on the front panel. The front panel menu selections are: The front panel displays the following information for the selected printhead: • Color: Cyan, Magenta, Yellow or Black • Model: Hewlett-Packard No 11 and Warranty (In warranty or out of warranty) • Status: inserted, missing, faulty worn-out and unknown. If there is a problem the system displays an action: missing -> insert, unknown -> troubleshoot, faulty, worn out -> replace. • Expiration date. • Serial Number. • Ink Used: in cc and % used. • Paper Jams. • If the printheads are aligned and color calibrated. Select (using the keys) Then Press:

Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printheads
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printhead Replacement The animation sequence shows how to replace a printhead in the printer. The front panel menu selections are: Click on the icon to run the animation sequence. A printable version of the sequence is also available. Once you have replaced the printhead, if you have media loaded, the printer prompts you to start the Printhead Alignment procedure. If no media is loaded the printer prompts you to load paper and then automatically starts the alignment. The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure. Select (using the keys) Then Press:

Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printheads
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printhead Alignment You should have one of the following types of paper loaded before attempting to align the printheads: HP Bright White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP Satin Poster Paper or Plain Paper. If you try to do this with any other type of paper loaded the printer will prompt you to load a different type of paper before letting you align the printheads. From time to time you may be required to align the printheads to ensure maximum print quality. To manually select the printhead alignment make sure you have the correct type of roll or sheet media loaded. There are two types of alignment, Standard which will take about 4½ minutes, or Special which takes about 11 minutes. Standard alignment is recommended for normal use and requires paper of at least A4/Letter-size, loaded in landscape mode. Special alignment should be used to correct pen to paper spacing variations which would be show by variations in vertical line quality, particularly in wide plots and fast print modes. Special alignment requires paper of at least A3/B-size, loaded in landscape mode. Two separate prints are made. Then use the following front panel menu selections to start the alignment: Once you have made this selection the printer starts the alignment process which then takes several minutes. The printer will also automatically use the standard alignment process to align its printheads after Printhead Replacement. When the alignment procedure completes after a printhead replacement the printer prompts you to ask if you want to run the Color Calibration procedure. Select (using the keys) Then Press:

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Solutions These topics guide you through the different procedures required to troubleshoot and find the solution to various problems you could encounter while using your printer. The Solutions Tab contains these topics: • Solving Problems aids you to quickly troubleshoot your specific problem, it also contains instructions on where you get further information. • Image Quality Problems helps you to solve any image quality problems you may be experiencing. It takes you through the troubleshooting procedure step-by-step. • Ink Supply Problems guides you when you have problems installing the ink consumable items, the ink cartridge and printhead. • Media Problems contains information on what to do if you have image smears or marks on your media and also what to do if you have a media jam. • Image Error contains information on what to do if the image that your printer printed is incorrect, or not what you expected. • Other Problems covers miscellaneous problems you could face. • Getting Help explains what to do if you cannot solve the problem you are having. It also provides full details of the steps to take to contact the Hewlett Packard Customer Care Center.

Solving Problems
Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Solving Problems • To find the meaning of front-panel messages, see Message Descriptions. • If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-step procedures. Use this manual's index or table of contents to find the section. For example, if you are having difficulty with page formatting, refer to Page Format. • If the problem is directly related to the quality of your printed images, refer first to Image Quality Problems. • Refer to the appropriate topic: – Ink Supply Problems – Media Problems – Communication Problems – Image Error – Other Problems • If the problem could be related to your software driver, and you are using an HP driver, refer to the driver’s trouble- shooting documentation and the on-line help in your application software. • If the problem has no obvious cause, refer to Finding the Source of Your Problem. • If you still cannot solve the problem, see Getting Help.

Solving Problems
Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Finding the Source of Your Problem

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Image Quality Problems Your HP DesignJet 500 printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find the cause of your problem. If a message, such as “PRINTHEADS not functional” appears on the front-panel of your printer, follow the instructions given for the particular message (see Message Descriptions). The types of problems you could possibly encounter are: • Stepped Lines • Incomplete Lines • Color Accuracy • Horizontal Banding • Color Alignment Whenever you see any of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front-panel. This will lead you to correct remedial action required to solve your image quality problem.

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Configuration Correction Before attempting the image quality diagnostic procedures contained in this section it is important to first check that the printer is correctly configured to print what you want. Many problems concerned with image quality can be solved by correcting the way the printer is configured.

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Troubleshooting Procedure Working through the Troubleshooting procedure should always be your first action when you encounter image quality problems. Refer to the Troubleshooting Flow Chart for a description of the sequence of processes used to complete troubleshooting procedure. It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems,type (for example, glossy paper) . If you use a different kind of paper or a different size, you stand less likelihood of resolving the problem. Running the Troubleshooting Utility

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Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Diagnostic Print A Interpretation Diagnostic Print A contains several blocks of color and a block of thin black broken lines (the lines are actually very much closer than those represented here).

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Diagnostic Print B Interpretation

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Troubleshooting Flow Chart The following diagram shows the flow of the troubleshooting procedure. Printer checks whether Printhead Alignment is required Printer recommends Printhead Alignment (Standard or Special) Printer prints Diagnostic Print A including black lines Printer asks questions about Diagnostic Print A Wrong paper advance. Printer recommends Advance Calibration Printheads need cleaning. If possible printer tries to clean printheads Printer prints Diagnostic Print A without black lines If printheads have been cleaned three time Troubleshooting finishes Printer prints Diagnostic Print B without black lines Printer asks if Cyan, Magenta, Yellow and Black Patterns in Diagnostic Print B are

Ok

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Advance Calibration It is important that the paper loaded for this calibration is exactly that used for normal printing, both in quality (for example, glossy paper) and in width (for example, A0 or 36-inch). Either roll or sheet paper can be used. The routine prints a pattern and then cuts the roll (the cutter must be set to ON - see Controlling the Cutter) or ejects the sheet; it requires paper that is at least 65 cm/25.5 inches long and at least 50 cm/19.7 inches wide. You must then reload that piece of paper as a sheet, so that the printer can accurately measure the pattern, and make whatever adjustments are appropriate to the amount it advances between printing swaths of data. (See Loading Sheet Media) The pattern printed is solely for the use of the printer; you are not expected to relate any of its characteristics to the quality of your images.

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Advance Calibration Values The printer stores the advance calibration values of the last two different types of media used for the calibration. When you print the printer ties to match the media you have selected to the stored values. If there is a match the printer applies the stored Advance calibration values. If the type of media you are using has not been used for either of the last two Advance calibrations the printer uses a set default values for your media. The Restore factory option of the Advance calibration menu erases any stored advance calibration values from the printer memory. This means that until you run the advance calibration again the printer will use the factory default values for all types of media.

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Stepped Lines When you look at the image you have printed there are ‘stepped lines’ in the borders of arrows and diagonal lines. The lines should be straight with no stepping. The following is an example of what you might see if you have problems with Stepped Lines. To solve this problem:

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Incomplete Lines When you look at the image you have printed there are: • Missing or faint lines • Printed characters having missing parts to them. The following is an example of what you might see if you have problems with incomplete lines. See the Troubleshooting Procedure for instructions on how to solve this problem. Missing parts of text; this should say TEST

Test

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Color Alignment When you look at the image you have printed: See the Troubleshooting Procedure for instructions on how to solve this problem. The colored lines are printing double and they are the wrong colors Vertical lines are mis-aligned or fuzzy (not smooth) The borders of colored blocks are overlapped and the overlapping areas have different colors in them.

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Horizontal Banding When you look at the image you have printed there are light or dark lines on the image, these are particularly highlighted in high density ink areas. This problem is known as banding.

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Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem: Media Ensure the media loaded is genuine HP media and the correct media type selected on the front panel and in the driver. Related Topics • Color Consistency problems • Long Term Color Bleeding (Glossy Papers) • Color Accuracy Configuration • Additional Color Accuracy Information

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Color Consistency problems • Some media may discolor or change with age. Check that your media is fresh and has been stored correctly. • If the environmental conditions you are printing in change rapidly, you may see changes in the color consistency. By reducing the time the print stays in extreme environmental conditions after being printed (especially very high humidity) you can reduce the color consistency problems. • There may be color changes between images printed on your HP DesignJet 500 and other types HP DesignJet printers. This is quite normal because the other printers use different ink. Long Term Color Bleeding (Glossy Papers) High ambient humidity at your location could cause the colors to bleed into the paper making the lines fuzzy and bleary. • Change the paper that you are printing with or remove the printer out the high humidity conditions.

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Color Accuracy Configuration The configurations of the printer defines how ink is applied to each type of media. Use the information in the following table to configure your printer and software for best color accuracy. Location of Setting Setting Description Selection Ink Menu Color Calibration > Calibrate Paper Set to match the media type loaded in the printer. See Paper Types.

Solving Problems Image Quality Problems
Ink Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Additional Color Accuracy Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation: • The Software Application Notes for your application, in the package shipped with your printer. • On-line documentation in the drivers shipped with your printer. • If you cannot find any reason for the discrepancy, before getting help, find out for which CMYK printer inks the colors have been specified.

Solving Problems Image Quality Problems Ink Supply Problems
Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Supply Problems Most of the problems that you could encounter when working with the HP Ink Supplies are solved with guidance from the front panel. The only acception to this is the Unknown Printhead Error. A full list of front messages are supplied in Message Descriptions. Printhead Problems after Replacement If after replacing the printheads, the printer complains about wrong or missing printheads,, perform the following steps: • Check that you have removed the protective tape from the printhead. • Insert the printhead into the carriage assembly but this time close the cover using the latch. • Replace the printhead with a new one, see Printhead Replacement. Problems Inserting the Ink Cartridge

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Solving Problems Image Quality Problems Ink Supply Problems
Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Unknown Printhead Error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is. Whenever this happens the front panel displays this error message. The number of printheads with unknown errors will either be all the color printheads or all the printheads. Use the following procedure to isolate the faulty printhead.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Problems • Media Details the general rules to follow to avoid media problems. • Clearing a Media Jam Describes how to clear a media jam. • Ink Marks on the Media Details the way to solve ink mark problems; warped lines, blurred lines, marks or scratches on glossy paper. • Media Loading Problems Explains what to do when the Front Panel keeps indicating that media is misaligned or incorrectly positioned. • Media Output Problems Explains what to do when the prints fall on the floor or do not stack correctly in the media bin.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Always make sure that you are using the appropriate media for your image and that it is consistent with your software application. To ensure color accuracy and print-quality performance of the printer, use only media types that have been certified for your printer. Use of non-HP media or HP media not certified for your printer may significantly reduce the color and print quality of your images. For details of HP media, see Paper Types.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Clearing a Media Jam If the front panel displays this message: There is probably paper jammed in the printer. Paper jams can have various causes: • The paper is too thick or too thin for the printer, or is otherwise not sup- ported • The paper is creased or misaligned or is bubbled • Too much ink is being placed on the paper causing it to cockle or bubble • The end of the roll of paper is glued to the core and won’t advance further • Pieces of paper or paper powder are clogging up the cutter guide or other moving parts. See Removing jammed paper for full instructions on how to clear jammed paper.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Removing jammed paper

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Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Removing jammed paper (Continued)

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Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Marks on the Media • Warped Lines • Blurred Lines (Ink “Bleeds” from Lines) • Marks or scratches on glossy paper after printing • Smears or Scratching on Your Printed Media

Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Warped Lines • The media itself may be warped. This can happen if it has been used or not be stored in the environment condi- tions. • For all environmental specifications, see Enviromental Specifications. Blurred Lines (Ink “Bleeds” from Lines) • Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System. Marks or scratches on glossy paper after printing Glossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.

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Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Smears or Scratching on Your Printed Media This problem can appear on paper-based coated media if a lot of ink is printed quickly. The media cannot absorb the ink quickly enough and becomes distorted. As the printheads move over the media, the printheads and the media come into contact with each other and the printed image is smeared.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Loading Problems The Front Panel Keeps Indicating that media is misaligned or incorrectly positioned. Roll media • The roll media may be loaded the wrong way. The paper should load over the roll towards you, see Loading Roll Media. • The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. • Ensure that the paper is wrapped tightly on the roll. • Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer. Sheet media • The sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media. • The media may be crumpled or warped or may have irregular edges. • If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand-cut media. Use only purchased sheet media. • If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down

Solving Problems Image Quality Problems Ink Supply Problems Media Problems
Image Error Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Media Output Problems Prints Fall on the Floor After Being Cut • Make sure the media bin is open. • Do not let more than twenty prints accumulate in the bin. • Make sure roll media is loaded correctly. If the paper is loaded incorrectly, the natural curl of the media may cause it to miss the bin and fall to the floor. Prints Do Not Stack Properly in the Media Bin • The printer may be too close to the end of the roll. The natural curl near the end of the roll can cause stacking prob- lems. Load a new roll or remove prints manually as they are completed. • If you are mixing prints or nesting sets of several different sizes, you may have stacking problems because of the different sizes of media in the bin.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error
Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Image Error • Image is Incomplete Details the actions to take when the print is: Blank, Partial or has suffered clipping. • Printed Image Incorrect Explains why the image is:

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error
Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Image is Incomplete • Output Contains Only a Partial Print • Image is Clipped • Long-Axis Print Is Clipped If you are trying to send an HP-GL/2 print file generated for a different type of DeskJet it will not print unless you install an optional HP-GL/2 Accessory Card, see HP-GL2 Accessory Card Installation. Output Contains Only a Partial Print • Did you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again (you normally don't need to press Form Feed and Cut to unload the print). • The I/O Setup > I/O Timeout setting may be too short. From the front-panel menu you can increase the I/O Timeout setting to a longer period and then send the print again. • The file may be too large for the printer's memory. You can install an optional HPGL/2 Accessory Card and extra memory in your printer, see Memory. • There may be a communications problem between your computer and the printer. Check your interface cable. • Check to make sure that your software settings are correct for your current page size (e.g., long-axis prints).

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error
Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Image is Clipped • This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software. For general advice on printing areas and page size, see Printable Area. • Check the actual printing area for the media size you have loaded (printing area = media size minus margins). For media size and margins, see Printable Area. • Check what your software understands to be the printing area (which it may call “printable area” or “imagable area”). For example, some software applications assume standard printing areas that are larger than those used in this printer. • You may have asked to rotate the page from portrait to landscape on media that is not wide enough, for example a D/A1-size page rotated on a D/A1-size roll. • If necessary, change the printing area in your software. • The file may be too large for the printer’s memory. Long-Axis Print Is Clipped • Does your software support long-axis prints? • Have you specified an appropriate media size in your software? • There may not be sufficient memory.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error
Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printed Image Incorrect • Image is in One Portion of the Printing Area • Print is Distorted or Unintelligible • One Image Overlays Another on the Same Sheet

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error
Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Image is in One Portion of the Printing Area • Is the page size configured in the software too small? • Are you sure that your software doesn't believe the image to be in one quadrant of the page? • Otherwise, this indicates an incompatibility between the software and the printer: • Is your software configured for this printer? For general advice, see the Setup Poster. For advice specific to your software, see either the documentation supplied with the driver.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error
Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Print is Distorted or Unintelligible • The interface cable between your computer and the printer could be faulty. Try another cable to see if the problem is corrected. • If you have connected your computer to the parallel port on the printer, make sure you are using a genuine HP par- allel interface cable. • Depending on the software, drivers and RIPs you are using with your printer, there will be different solutions to solv- ing this problem. Refer to the Vendor’s User Documentation for details. One Image Overlays Another on the Same Sheet • The I/O Setup / I/O Timeout setting may be too long. From the front-panel menu decrease the setting and print again.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error
Other Problems Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Other Sources of Information If you don't find the solution to the problem here, other sources of help are: • The documentation supplied with the driver that you are using to manage the output from your software application to the printer.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems
Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Other Problems • Communication Problems Describes typical problems you could encounter with communications between your computer and the printer. • Printer does not Print Details common causes for the printer failing to print. • Printer Seems Too Slow Lists the reasons why printing may slow down.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems
Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Communication Problems Symptoms are: • The front-panel display does not show Processing when you are sending a print to the printer. • Your computer displays an error message when you are trying to print. • Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large prints can take a correspondingly long time to print. • Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.) How to solve the problem: • Have you selected the correct printer in your software? • Does the printer work correctly when printing from other software? • If the printer is connected to a network, try using it when connected directly to your computer through parallel or USB ports. • If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters etc., try using it when connected directly to your computer. • Try another interface cable. For details of supported cables, see Connection Specifications. File Size and Memory There is no direct relationship between file size on your computer and memory used in the printer to print that file. In fact, because of file compression (and general complexity) it is often impossible to estimate how much memory will be used. This means that some large prints will work fine, but some smaller prints may not and you will have to add more memory to your printer.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems
Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printer does not Print • You may have a power problem. If there is no activity at all from the printer, and power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there is power available at the socket. • You may have a problem with your application driver. Is your software configured for this printer? For general advice, see the Setup Poster. For advice specific to your software, see the documentation supplied with the driver. • The file may be too large for the printer’s memory. This is the case if the front panel displays “Out of memory - data was lost”. Look on your computer screen for any error message; some drivers allow you to choose a different print- ing mode and try to send the file again. • If you continue to have problems, see Getting Help.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems
Getting Help Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printer Seems Too Slow • Did you specify Best print quality level on the front panel? Best quality mode prints take longer to print. • Did you specify the right media type when loading the media? For details of front-panel media types, see Paper Types. To find out the printer’s current media type setting, see Obtaining Roll or Sheet Paper Information. • The printhead may need replacing, see Printhead Replacement • Did you specify a Manual Dry Time in the front panel. Change the dry time to Automatic see Ink System. • If the printer is in Fast mode and the file it is printing contains high density inked areas the printer may need to slow down to compensate.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Getting Help • HP Customer Care Details about the HP Customer Care program. • What to Do Before You Call Information on what you should do before you contact your local HP Customer Care Center. • HP DesignJet Online How to get help and much more via the World Wide Web.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel Other Printer Options Index Solutions HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet. The contact details for your local HP Customer Care Center are provided in the Hewlett Packard Customer Care booklet supplied with your printer. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: www.hp.com/go/support.

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel Other Printer Options Index Solutions What to Do Before You Call

Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel Other Printer Options Index Solutions HP DesignJet Online Direct access to HP and the information you want, when you need it. Register now! www.hp.com/go/designjet HP DesignJet Online is a free, web-based “user club” exclusive to HP DesignJet users. Having registered, the user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not a sales-oriented site. Communication from HP to users includes: • a quarterly newsletter focussing on usage tips, technical briefings and examples of HP DesignJet applications around the world; • full information on worldwide HP Customer Care contacts; • an on-line HP DesignJet Diagnosis troubleshooting tool; • a calendar of HP DesignJet-related events and programs; • on-line access to training videos and selected user documents; • and immediate information on new products. Communication from the users to HP includes: • feedback on HP DesignJet features; • automatic contact with HP Customer Care from the troubleshooting tool, for HP to follow up; • and the chance to ask technical questions on large-format printing to industry experts. And finally, communication from user to user includes the chance to win prizes by submitting HP DesignJet success stories, as well as a user-to-user discussion forum where users can share best practices and ask for advice from their fellow professionals. HP DesignJet Online is available in English, German, French, Italian, Spanish and Portuguese.

The Front Panel Menu Structure Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Front Panel The printer’s front panel is a user-friendly interface that gives you access to a comprehensive set of printer functions. There is also information on your ink consumable items which is continually updated. • The Front Panel • Menu Structure • Navigating the Menu System • Message Descriptions

The Front Panel
Menu Structure Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions The Front Panel The panel on the front of your printer is the principal way of changing the behavior of the printer, apart from any software driven controls that may be provided through the application in use. The front panel of the printer contains the following functional areas: Display Screen Navigation Keys Action Keys

The Front Panel
Menu Structure Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Navigation Keys The display section of the front panel consists of an LCD display and the following five navigation keys: The following navigation keys are provided to navigate through the menus displayed on the screen: • The Up and Down keys let you scroll through the various items in a menu list. • The Menu key takes you to the main screen. It cancels any choices that have not yet been selected by pressing the Enter key. • The Back key takes you to the previous screen. • The Enter key selects the item in the menu list and makes it current. If there are sub-selections to be made, this key takes you to them; otherwise it takes you back a screen. . Up Down Back Menu Enter

The Front Panel
Menu Structure Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Display Screen The display screen of the front panel shows the main menu (the words displayed may vary).

Note:

The Front Panel
Menu Structure Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Action Keys The Cancel key cancels the current printer operation (printing or preparing for printing). It will also cancel the current menu selection and return to the main menu if a menu option is highlighted. The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut. Cancel Form Feed and Cut Key

The Front Panel Menu Structure
Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Menu Structure The front panel display area screen shows the four classes of menu options available represented with specific icons. Click on the icon to displays its menu structure. • Paper Menu • Ink Menu • Job Management Menu • Set-up Menu

The Front Panel Menu Structure
Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Paper Menu Click on menu item to go to relevant topic. Paper Inked area Automatic Size Page Format

Ansi

Iso

Jis

Arch

On/Off

The Front Panel Menu Structure
Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink Menu Click on menu item to go to relevant topic. Ink Color calibration Information Printheads Ink Cartridges Troubleshooting Align Print Heads Replace Print Heads Replace Ink Cartridges Color settings Color Grayscale True Black Color/monochrome Cyan Printhead Magenta Printhead Black Printhead Yellow Printhead Status Reset Calibrate Paper Standard (4.5 min.) Special (11 min.) Cyan Ink Cartridge Ink Levels Magenta Ink Cartridge Yellow Ink Cartridge Black Ink Cartridge Drying time Automatic None Manual 1, 2 … , 99 min. Native sRGB

Rgb

The Front Panel Menu Structure
Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Job Management Menu There are no Job Management Menu options available for your model of HP DesignJet Printer unless you have the HP-GL/2 Accessory Card installed which provides a Reprint menu.

The Front Panel Menu Structure
Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Set-up Menu Click on menu item to go to relevant topic. Help Print quality Printer Information Model number, Serial number, Service ID, Firmware rev, Accessory rev, Paper used, Ink used (c, m, y, k), Scan axis usage, Paper axis usage, Service station usage, Spittoon usage, Pinch-lift usage, Cutter usage, Ink usage. Normal Fast Best Advanced Options Best Quality Settings Optimize for Images Line drawings / text Maximum detail Default Define Palette Pen no. 0 … 15 Pen no. 0 … 15 0.13 ... 12.0mm 0.13 ... 12.0mm Width Width Palette HPGL/2 settings Merge Palette A, Palette B Factory Software, Factory, Palette A, B On/Off Only shown if optional HP-GL/2 Accessory Card is installed More menu options

The Front Panel Menu Structure
Navigating the Menu System Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Set-up Menu continued Click on menu item to go to relevant topic. Items always shown Buzzer Contrast Front Panel Altitude Language English, German, Spanish, French, Italian, Japenese, Portuguese, Korean, Chinese, Taiwanese, … Log Printheads Errors Service tests Service calibrations Service utilities 0-1000m 1000m - 2000m >2000m

On/Off

The Front Panel Menu Structure Navigating the Menu System
Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Navigating the Menu System From the top level of the menu system, you can navigate through the menus using the display keys. Any menu item followed by a greater than symbol (>), indicates that a further level of menu items is available. See Navigation Example for a brief overview of the menu system. Press the Up and Down keys to scroll up and down though the menus or menu options. Press Menu to return to the top level without changing any menu selections. This will bring you to the four menu icons. Press Back to return to the previous menu level without changing any menu selections. Press Enter to: • Select a menu and move to the next menu level. • Change the value of the selected menu item.

The Front Panel Menu Structure Navigating the Menu System
Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions Navigation Example This section provides a typical example of how to navigate through the menus to configure a specific print option. How to set the ink-drying time to three minutes The Front Panel Menu Structure diagram for the Ink Menu shows that the path to the Drying time option is: Ink menu → Drying time Use the following procedure to set the ink-drying time to three minutes. Setting Drying Time Navigation Example Key Action Display Result

The Front Panel Menu Structure Navigating the Menu System
Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions

The Front Panel Menu Structure Navigating the Menu System
Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions

The Front Panel Menu Structure Navigating the Menu System
Message Descriptions Media & Ink Introduction Front Panel Other Printer Options Index Solutions

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Message Descriptions This is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and Action column. The messages are listed in alphabetical order. Other front-panel messages, such as prompts, are included in the descriptions of the relevant procedures elsewhere in this document. Front Panel Messages Message Explanation and Action Alignment error due to printheads. Press ENTER to see faulty printheads The printer was aligning its printheads, but encountered an error due to some printheads not printing properly. Alignment has stopped. Press the Enter key. Alignment error Press ENTER to continue The printer was aligning its printheads, but encountered an error. Alignment has stopped. Press the Enter key. Cartridges will expire in days: nn One or more of the cartridges are about to expire. nn is the number of days until expiry date of the cartridge that will expire first. The cartridges that are about to expire are indicated below this message. For an explanation of the replacement procedure, see Ink Cartridge Replacement. Color calibration error Press ENTER to continue The printer was performing a calibration of its color system, but encountered an error. Press the Enter key. For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Error Select Replace Printheads The printer has detected that one or more of the printheads is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) printheads. For an explanation of the replacement procedure, see Printhead Replacement. HP is not responsible for damage from use of non-HP ink. Replace Continue The printer has determined that one or more of the ink cartridges is not an HP product. Your product warranty only applies when you use HP ink. Any damage caused to your printer resulting from the use of non-HP ink cartridges is not the responsibility of Hewlett-Packard. If you want to replace the non-HP ink cartridges, select Replace and press the Enter key. Otherwise, select Continue and press Enter to continue. HP is not responsible for damage from use of non-HP printheads. Replace Continue The printer has determined that one or more of the printheads is not an HP product. Your product warranty only applies when you use HP printheads. Any damage caused to your printer resulting from the use of non-HP printheads is not the responsibility of Hewlett- Packard. If you want to replace the non-HP printheads, select Replace and press the Enter key. Otherwise, select Continue and press Enter to continue. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ink cartridge replacement required The printer has detected that one or more of the ink cartridges is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) cartridges. For an explanation of the icons and details of the replacement procedure, see Ink Cartridges. INK CARTRIDGES need to be functional. Replace before replacing printheads You have attempted to replace printheads, but the printer has detected that there are ink cartridges that are wrong. The ink cartridges must be replaced before the printheads can be replaced. First replace the faulty, empty or missing ink cartridges and then replace the printheads. See Ink Cartridge Replacement and Printhead Replacement. Install missing cartridges and replace empty cartridges before replacing printheads You are replacing printheads, but the printer has detected that some cartridges are empty and some are missing. The empty cartridges must be replaced and the missing ones inserted before the printheads are replaced. Follow the procedure for Ink Cartridge Replacement. Press the Enter or Cancel key to continue. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Install missing cartridges before replacing printheads You are replacing printheads, but the printer has detected that one or more cartridges are missing. The missing cartridges must be installed before the printheads are replaced. Follow the procedure for Printhead Replacement. Press the Enter or Cancel key to continue. Open window and check printhead cover is properly closed You have replaced one or more printheads and the printer’s check has found that the printhead cover is not securely closed. Open the window and check the printhead cover. The procedure is described in the Printhead Replacement procedure. Note: This message may also appear following a paper jam, as the printer cannot detect the exact reason for the problem. In this case you may have to resort to powering off the printer or even removing the power cable from the machine, in order to recover from the problem. See Clearing a Media Jam. Open window and check proper installation of setup printheads During system start-up, which occurs when you first install the printer, you need to install the setup printheads. These special printheads cannot be used for printing, but must be used when the printer has been powered off. The printer has detected that the setup printheads have not been installed correctly. Open the window and follow subsequent instructions to reinstall or relocate the setup printheads. Contact HP for advice if the setup printheads are missing or cannot be installed correctly. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Option not available now You have selected an option in the menu that is not available at the moment. (The printer may be busy, out of ink, out of paper, etc.) Out of paper The printer ran out of paper while printing the calibration pattern. Load a sheet or roll that is at least 65 cm (25 inches) long and 50 cm (20 inches) wide. Paper advance calibration is recommended. Press ENTER to calibrate You are recommended to perform the Advance calibration routine, to ensure the optimum print quality. Press the Enter key to create the calibration pattern. See Advance Calibration. Paper advance calibration is recommended. Load paper and select Paper advance calibration. Press ENTER to finish You are recommended to perform the Advance calibration routine, to ensure the optimum print quality. Load a sheet or roll of paper and then select Advance calibration from the Paper menu. See Advance Calibration. Paper loaded with too much skew Press ENTER to retry Press CANCEL to abort During the loading of paper, the printer has detected that the paper is skewed too much, that is, it has not been loaded straight enough. (‘Skew’ is the angle between the actual paper edge and the correct line.) Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Paper mispositioned The paper is not properly positioned in the printer. Either it is out of the load line margins or it has moved too much from its previous position. Reload the paper following the normal procedure, to solve this problem. See Loading Roll Media and Loading Sheet Media. Paper not found Press ENTER to retry Press CANCEL to abort During the loading of paper, the printer has detected that no paper has been loaded. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading. Paper not present. Load paper to print calibration pattern The paper axis calibration routine has been triggered with out having paper loaded. Load paper; see Advance Calibration for details of the routine. Paper too big to scan the pattern after printing it During the paper loading for the Calibration routine, the printer has detected that the it will not be able to load the later when it will be needed for scanning. The minimum size required for the print is 65 cm (25 inches) long and 50 cm (20 inches) wide. Load a smaller sheet that satisfies this minimum requirement. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Paper too big Press ENTER to retry Press CANCEL to abort While loading paper into the printer (roll or sheet), the printer has found that it is either too wide or too long (only for sheet) to be loaded properly. Press the Enter key to load smaller paper, or the Cancel key to stop the load. Paper too small for a diagnostic print The Troubleshooting utility has found that the single sheet loaded in the printer is too small for a Diagnostic Print. Load a roll of paper, or a sheet that is A3-size or larger. Paper too small to align printheads Load bigger size to align Press ENTER to continue The paper loaded is not big enough to contain the alignment pattern. Unload the paper (select Unload roll or Unload sheet from the Paper menu) and then load paper that is large enough—at least A4/ Letter-size in landscape mode for Standard alignment, or A3/B size in landscape mode for Special alignment. Paper too small to print the pattern The paper loaded is not big enough to contain the paper axis calibration pattern. Load a roll or sheet that is at least 65 cm (25 inches) long and 50 cm (20 inches) wide. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Paper too small Press ENTER to retry Press CANCEL to abort While loading paper into the printer (roll or sheet), the printer has found that it is either too narrow or too short (only for sheet) to be loaded properly. Press the Enter key to load larger paper, or the Cancel key to stop the load process. Paper type not valid to align printheads Change paper type to align Press ENTER to continue You have requested the printer to align paper but it has detected that the paper loaded is not the right type to use to align the printheads. The paper loaded is not big enough to contain the alignment pattern. Unload the paper (select Unload roll or Unload sheet from the Paper menu) and then load paper that is the right type for the alignment. See Printhead Alignment. Pattern not found Reload it again, please The printer is trying to perform a scan of the calibration pattern, but the pattern was not found. Reload the sheet that was printed by the Create pattern part of the calibration routine. Possibly a paper jam

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printhead replacement not available now. Cancel print jobs before replacement You have requested the printer to replace one or more printheads, but the printer is busy printing a job and cannot honor the request now. Either: press the Cancel key to cancel the job that is currently printing, and then again select Replace Printheads (from the Ink system menu). Or: wait until the job has finished printing (and there are no more jobs in the print queue), and then again select Replace Printheads (from the Ink system menu). Printhead warning Poor print quality A problem has occurred with one or more printheads. The printheads are still functional. The problem was detected either during printhead alignment or during troubleshooting. If you have completed the routine, the system was unable to clean the printheads fully. You should use the Troubleshooting Procedure to correct any image quality problems that may be apparent; alternatively, you should replace the printheads (see Printhead Replacement). Printheads not aligned Paper type not valid to align printheads Press ENTER to continue You have replaced one or more printheads but the printer has detected that you do not have the right type of paper loaded for the alignment process. Press the Enter key to load the correct type of paper, or the Cancel key to stop the load process. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printheads not aligned Paper too small to align printheads Press ENTER to continue You have replaced one or more printheads but the printer has detected that you do not have wide enough paper loaded for the alignment process. Press the Enter key to load larger paper, or the Cancel key to stop the load process. PRINTHEADS not functional Replace printheads Cancel print The printer is attempting to print a job, but finds that there is a problem with the printheads. You may either replace the printheads at this stage or cancel the print. Select the required option and press the Enter key. If you decide to replace them, you will be told which ones are failing or missing. Printheads require alignment. Load paper and select Align printheads. Press ENTER to finish The printer has detected that the printheads need to be aligned. Press the Enter key to continue. Load a sheet or roll of paper, and select Align printheads from the Ink menu. See Printhead Alignment. Printheads require alignment. Press ENTER to align The printer has detected that the printheads need to be aligned. Press the Enter key to align them. See Printhead Alignment. Problem found during calibration A general problem was found during the Advance Calibration routine. Respond to any other messages that appear on the front panel, indicating ink or paper problems, and then retry the Advance calibration routine. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Problems detected in INK

Cartridges.

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Right edge of sheet too far from load line Press ENTER to retry Press CANCEL to abort During the loading of a sheet of paper, the printer has detected that the paper is too far to the left; it should be aligned close to the blue line painted on the right side of the platen. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading. Roll edge not found Please check roll edges are non-clear Press ENTER to retry Press CANCEL to abort During the loading of a roll, the printer cannot detect the side edge of the paper. A possible cause is that the media is transparent (clear); only non-clear media are supported. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading. Roll right edge too far from load line Press ENTER to retry Press CANCEL to abort During the loading of a roll of paper, the printer has detected that the paper is too far to the left; it should be aligned with the blue line painted on the right side of the platen. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading. Sheet edge not found Please check sheet edges are non-clear Press ENTER to retry Press CANCEL to abort During the loading of a sheet, the printer cannot detect the side edge of the paper. A possible cause is that the media is transparent (clear); only non-clear media are supported. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Sheet not loaded Load sheet with printed pattern The printer is trying to perform a scan of the calibration pattern, but no sheet was found. Load the sheet that was printed by the Create pattern part of the calibration routine. Sheet too long Please check it is not a roll Press ENTER to retry Press CANCEL to abort You have requested the printer to load a sheet of paper, but the sheet appears to be too long. Check that the paper is not a roll. Either: Press the Enter key to try to load the sheet again; Or: Press the Cancel key to stop the process. If the paper is on a roll, follow the instructions in Loading Roll Media. Troubleshooting finished Resume normal printing If problem persists select Troubleshooting again Press ENTER to continue The printer has finished the Troubleshooting routine and will not at this stage perform further cleaning on the printheads because this could damage the other ones. However, according to the evaluation you have given, the printheads require cleaning because there are defects in the Diagnostic Print. Press the Enter key. Then resume your normal printing activities. If the problem recurs, try using the Troubleshooting routine again, or select Replace Printheads from the front panel (in the Ink System menu) to replace the printheads that are faulty. Troubleshooting requires paper for a diagnostic print. The Troubleshooting utility has found that there is no paper loaded in the printer. Load a roll of paper. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Unable to initialize ink system. Call HP representative. The system cannot successfully complete the startup. Call HP for service. Unable to prepare ink system. Open window to check SETUP printheads During ink system start-up, the purge of the ink system has failed and the system is asking you if the preparation has completed. Check the setup printheads and then follow the instructions in the front panel and respond to further questions. Unknown ink cartridges. Press ENTER to continue. The ink cartridges are not recognized by the printer as ink cartridges approved by HP, and there is at least one that is new. Press the Enter key. Unknown paper format Reload paper The format (roll or sheet) of the paper loaded in the printer is unknown. Reload the paper following the normal procedure, to solve this problem. See Loading Roll Media or Loading Sheet Media. Unknown paper type Select paper type The type of the paper loaded in the printer is unknown to the printer. Select a known paper type from the printer menu. Unknown printheads. Press ENTER to continue. The printheads are not recognized by the printer as printheads approved by HP, though the printer can still use them. Press the Enter key. Front Panel Messages (Continued) Message Explanation and Action For more Messages, click on the Next Page button

The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Front Panel Messages (Continued) Message Explanation and Action Warning! Machine calibrations need to be performed. Refer to guide for instructions. The color calibrations for the paper that is loaded have been lost. Follow the procedure described in Advance Calibration. Warning: color calibration not done on this paper type The printer has detected that the color calibrations have not been performed on this paper type, and the system is configured to do them. To calibrate color for the current paper type, select Ink menu → Color calibration → Calibrate paper. Warning: printheads not aligned The printer has detected that the printheads have not been aligned since the last replacement. You should align the printheads by selecting Align printheads from the Ink menu.

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printer Options The printer has many options that you can use to ensure that the image you print has the look and appearance you want. You can select printer settings either from the front panel or from the driver you have for the printer. In most cases the driver settings override the front panel settings. The Print Options Tab contains these topics: • Page Format deals with the formatting of the image and how to use the settings to obtain the formatting that you want. It also explains how to control the orientation of the image on the media. • Setting Page Size in the Front Panel explains how to set the page size from the front panel. • Image Appearance describes how to control the overall appearance of your prints. • Print Management describes how to efficiently manage your printing. • Printer Configuration details how to set specific configuration parameters of your printer.

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Format
Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Format • Page description explains how to make sure the you obtain the prints from your printer in the format you want.

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Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Format
Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page description This section explains how to make sure that the printer produces your print in the page format you want. Page Size Margins Printing Area Inked Area Direction of paper leaving the printer Leading Edge Trailing Edge 17 mm (0.7 in) 5 mm (0.2 in) 5 mm (0.2 in) 17 mm (0.7 in)

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Format
Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Size Page size can be specified from the front panel or in the software, where it may be called “Page Size”, “Media Size”, “Paper Size”, etc., and where the options include, for example, ISO A3, ANSI Letter, Custom. If your software does not define the page size in the print file, the front-panel setting is used. Otherwise, the software setting overrides the front- panel setting. Margins The margins are set to ensure the maximum printable area on your paper. The two side margins are 5.0 mm. The margin settings for the leading and trailing edges are 17 mm. Printing Area The printing area is the page size minus the margins. For a table showing the printing areas for standard paper sizes, see Printable Area. Inked Area inked area is the smallest rectangle that contains the entire image.

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Format
Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Rotating an Image

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Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Format
Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration What is Rotated?

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A

A

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Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Format
Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Printing a Mirror Image

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Page Format Setting Page Size in the Front Panel
Image Appearance Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Setting Page Size in the Front Panel

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Page Format Setting Page Size in the Front Panel
Image Appearance Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Adjusting the Page Size in the Front Panel

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Page Format Setting Page Size in the Front Panel
Image Appearance Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Size

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Note:

Iso

Ansi

Jis

Arch

Page Format Setting Page Size in the Front Panel
Image Appearance Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Page Size and Clipped Images

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Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Image Appearance These topics explain how you can control the overall appearance of your prints. • Front Panel Image Options explains how to change the HP-GL/2 color palettes. • Printing Images in Grayscale describes how to print color images in grayscale. • Print Speeds and Print Quality lists typical printing times by output quality. • Print Quality describes the different print modes that are available with your printer. • Advanced Options describes the various optimization and quality enhancement methods available.

Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Front Panel Image Options

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Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Pen Widths and Colors in the Internal Palettes

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Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions The following table describes the palette choices. Palette Comments Software The printer looks to your software for pen settings and ignores all three internal palettes. Palette A The printer assigns the attributes defined in Palette A to the pens defined in your software as 0 through 15. Palette B The printer assigns the attributes defined in Palette B to the pens defined in your software as 0 through 15. Factory The printer assigns the attributes defined in the Factory Palette to the pens defined in your software as 0 through 15.

Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Change the Palette Settings

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Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions How to define Palette A

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Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions

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Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Changing the Treatment of Overlapping Lines (Merge)

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Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printing Images in Grayscale There are times when you may want to print a color image in grayscale because it is faster. Examples of this are: • You want a draft where color is not important, for example to check that the image is not going to be clipped, • You want a version for photocopying in black and white. When you choose the he Ink menu Color settings > Grayscale option the printer renders colors as Grayscale rather. If you only want to use black ink to print in grayscale, you should select the Ink menu Color settings > True black option.

Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Print Speeds and Print Quality The following table lists some Typical Printing Times (line drawings @ 20-25ºC and 30-60% relative humidity). Typical Printing Times Paper Color/Grayscale Quality ANSI-D size ANSI-E size Time (in secs) Time (in secs) Bright White Color Best 235 440 Normal 120 225 Draft 45 85 Grayscale Best 135 250 Normal 80 150 Draft 45 80 Coated Paper Color Best 490 980 Normal 120 225 Draft 85 160 Grayscale Best 325 625 Normal 135 250 Draft 45 80 More Printing Times

Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Heavy Coated Paper Color Best 490 980 Normal 120 225 Draft 85 160 Grayscale Best 435 870 Normal 135 250 Draft 45 80 Glossy Paper Color Best 630 1200 Normal 435 830 Draft 325 620 Grayscale Best 630 1200 Normal 435 830 Draft 325 620 Typical Printing Times (Continued) Paper Color/Grayscale Quality ANSI-D size ANSI-E size Time (in secs) Time (in secs)

Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Print Quality You can set the overall print quality from the front panel (Set-Up > Print Quality). In general choose: • Fast for maximum productivity. Ideal for checking prints, when print quality is not the most important. • Normal to get a good combination of print quality and productivity. Ideal for line drawings with good print quality and at speed. • Best to get the high image quality. You can increase the resolution of the Best setting with the Best Quality Settings. You can print images in different settings to see which gives the best combination of throughput and quality for your application. See Print Resolution for information on what resolution is used with each print quality setting.

Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Advanced Options Your HP DesignJet 500 printer provides several advanced optimization and quality enhancement features to allow you to obtain the printed results you require. • Improving Line Quality and Graphics Details • Best Quality Settings

Page Format Setting Page Size in the Front Panel Image Appearance
Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Improving Line Quality and Graphics Details The Set-up menu Optimize for option allows you the select the correct mode for the type of job you are printing. Two modes are provided: Line drawings/text and Images. Selecting the Line drawings/text option smooths the fine graduations along the angles and curves of the printed image to refine the overall print quality. This enhancement produces: • Crisper lines. • Finer detail. • Line drawings with a ‘sharp’ appearance. The Line drawings/text option only affects prints that have color content. Selecting Line drawings/text (the default setting) ensures you will always get the best quality color prints, except when printing the following files: • Mixed lines and scanned color images. • Mixed lines and color photographs. For these files it is recommended that you select Optimize for > Images.

Page Format Setting Page Size in the Front Panel Image Appearance Print Management
Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Best Quality Settings If you have selected the Best option as the Print Quality setting for you print session but require and even higher resolution for your print job you will need to change the Best Quality Setting. The Best Print quality option provides 600x600 dpi resolution in normal mode and 1200x600 dpi in maximum detail mode.

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Page Format Setting Page Size in the Front Panel Image Appearance Print Management
Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Print Management These topics describe the best methods of managing the work that the printer is doing. • Cancelling a Page that is Printing Shows you how to cancel a page that is currently being printed. • Cancelling the Drying Time Shows you how release a page from the printer before the drying time has finished.

Page Format Setting Page Size in the Front Panel Image Appearance Print Management
Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Cancelling a Page that is Printing Use the following procedure to cancel a page that is currently being printed.

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Cancelling the Drying Time

Caution:

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printer Configuration These topics explain how to change the configuration of your printer. • Printer Information • Front Panel Setup • Altitude Setting • Graphics Language and Networks • Setting up the I/O Card • Controlling the Cutter • Upgrading Your Printer • Color Settings • Logs

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printer Information Your HP DesignJet 500 printer provides an information display on the front panel that shows the current configuration of the system. You can also print out this information directly on your printer. Select Set-up > Printer information to view the information. The printer information screen shows the following information about your printer: • Model Number • Scan Axis Usage • Serial Number • Paper Axis Usage • Service ID • Service Station Usage • Firmware Rev. • Spittoon Usage • Accessory Rev. • Pinch Lift Usage • Paper Used • Cutter usage • Ink used (C, M, Y, K) • Ink Usage

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Front Panel Setup You can configure the following parameters for the front panel: • Menu and Message Language • Alert Buzzer • Screen Contrast

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Menu and Message Language The following languages can be used for all menus and messages shown on the front panel of your HP DesignJet 500 printer: • English • German • Spanish • French • Italian • Japanese • Portuguese • Korean • Simplified Chinese • Traditional Chinese To change the language:

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Alert Buzzer Your HP DesignJet 500 printer is equipped with an alert buzzer that is used to warn you when: • A task has completed. • An error has been detected. • You change a parameter from the front panel. To enable or disable the buzzer:

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Screen Contrast You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location. The contrast can be varied from 0% to 100% in 5% increments. The default setting is 50% and is suitable for most situations. To adjust the screen contrast:

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Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Altitude Setting Your HP DesignJet 500 printer contains a vacuum pump which is used to hold media on the platen. The altitude of your location effects the efficiency of this pump so you need to specify the altitude to ensure the pump operates correctly. To set the altitude:

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Graphics Language and Networks For system administrators If you are using the printer with a network spooler, consider having your system administrator modify the spooler to insert automatically the PJL language-switching commands at the beginning and end of each file. This allows the printer to switch automatically into the correct graphics language for your current print and returns the printer to the front-panel graphics language setting for subsequent prints. For information on ordering PJL reference information, see Ordering Accessories.

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Setting up the I/O Card Network With a network interface (such as the HP JetDirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. The front-panel menu is I/O Setup > Card Set-up. To Change the I/O Time-out Setting Some software applications do not write a file terminator at the end of a file. In this case, the printer does not know when the file is complete and will wait for more data until the end of the “I/O Time-out” period. By default, this period is 30 minutes. You can change the time-out setting in the front-panel menu (Set-Up > I/O setup > I/O Timeout) to as little as 30 seconds.

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Controlling the Cutter With roll media loaded when any print job you have send to the printer completes the roll is automatically cut and the print job falls into the media bin. There may be a delay before the roll is cut due to the drying time you have programed or the printer has automatically selected. In some situations you may not wish to cut the roll after each print job. Use the following procedure to control the cutter. The front panel menu selections are: Select (using the keys) Then Press:

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Upgrading Your Printer System Software “System Software” is the name given to a type of software which runs the functions in your printer. System Software downloading From time to time there will be system software upgrades available from Hewlett-Packard. System software upgrades increase your printers functionality and enhances the features that your printer already possesses. System software can be downloaded from the Internet. For the latest upgrades, go to http//www.hp.com/go/designjet. Follow the on-screen directions.

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Color Settings Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing standards from the Ink menu Color settings option. The selections are: Color/monochrome Refer to Printing Images in Grayscale for further details • Color - the printer prints in color • Grayscale - the printer prints the color image in grey shades. • True black - the printer prints the color image in grey shades using black ink only.

Rgb

Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Media & Ink Introduction Front Panel Other Printer Options Index Solutions Logs Your HP DesignJet 500 printer keeps a log for the printheads and an error log. These logs are normally used by service engineers. Printhead Log The printhead log contains a list of the last five printheads of each color along with information about the usage of the printhead. Error Log Lists the last errors detected the printer has detected along with the date the error occurred and a unique error code for the type of error detected.

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Other The Other tab provides miscellaneous procedures and information that may be required to ensure your printer remains in a fully operational condition at all times. The Other tab contains these sections: • Care of the Printer • Installing Expansion Cards • Specifications • Ordering Accessories • Glossary

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Care of the Printer
Installing Expansion Cards Specifications Ordering Accessories Glossary Care of the Printer This section contains information on general maintenance of the printer. • Cleaning the Printer Instructions for cleaning the exterior of your printer. • Storing and Moving Your Printer Instructions on how to move and store your printer.

Media & Ink Introduction Front Panel Other Printer Options Index Solutions Care of the Printer
Installing Expansion Cards Specifications Ordering Accessories Glossary Cleaning the Printer WARNING: To avoid an electric shock, make sure that the printer is switched OFF and disconnected from the mains supply before you clean it. Do not let water get inside the printer.

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Media & Ink Introduction Front Panel Other Printer Options Index Solutions Care of the Printer
Installing Expansion Cards Specifications Ordering Accessories Glossary Storing and Moving Your Printer If you need to move your printer or store it for an extended period of time, you need to prepare your printer properly to avoid possible damage to the printer. To prepare your printer, follow the instructions given below:

Caution:

Care of the Printer Installing Expansion Cards
Specifications Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Installing Expansion Cards The following options are available for your HP DesignJet 500 printer: • Network Card Installation • HP-GL2 Accessory Card Installation

Care of the Printer Installing Expansion Cards
Specifications Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Network Card Installation HP JetDirect Network Card is installed in your printer when you buy itUse the following procedure to install an optional HP JetDirect Network Card in you printer: HP JetDirect Network Card Installation

Care of the Printer Installing Expansion Cards
Specifications Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions

Care of the Printer Installing Expansion Cards
Specifications Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions

Care of the Printer Installing Expansion Cards
Specifications Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions HP-GL2 Accessory Card Installation If you have purchased an optional HP-GL/2 Accessory Card for your printer please refer to the documentation delivered with the card for the installation instructions

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Specifications • Functional Specifications • Memory Specifications • Printer Power Specifications • Ecological Specifications • Enviromental Specifications • Acoustic Specifications • Connection Specifications

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Functional Specifications HP DesignJet 500 Functional Specifications Functional Specifications HP Ink Supplies Supplies Four colors: cyan, magenta, yellow and black. Printheads: 600 dpi, 36 kHz (Cyan, Magenta, Yellow). 36 kHz (Black). Ink Cartridges contents: Cyan 69 ml Magenta Yellow Black Paper sizes Width (carriage axis) Length (paper axis) Minimum Maximum Minimum Maximum Roll - D/A1 size printer 140 mm 5.5 inches 625 mm 25 inches 1000 mm 40 inches 100 mm 4 inches roll external diameter Roll - A0+/ E+ size printer 1071.8 mm 42.2 inches Sheet -D/ A1 size printer 625 mm 25 inches 140 mm 5.5 inches 1897 mm 74.7 inches Sheet -A0+/ E+ size printer 1071.8 mm 42.2 inches More …

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions HP Supported Mediaa HP Bright White Inkjet Paper (Bond) HP Vellum HP Natural Tracing Paper HP Coated Paper HP Heavyweight Coated Paper HP Matte film HP High-Gloss Photo Paper HP Semi-Gloss Photo Paper HP Paper-Based Semi-Gloss HP Clear film HP Translucent bond HP Studio Canvas HP Satin Poster Paper HP Banners with Tyvek® HP Colorfast Adhesive Vinyl Previous … More … HP DesignJet 500 Functional Specifications (Continued) Functional Specifications

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Resolution Print Mode Line drawing/text Image Fast Render 300x300dpi 150x150 dpi Halftone 600x300 dpi 600x300 dpi Normal Render 600x600 dpi 300x300 dpi Halftone 600x600 dpi 600x300 dpi Best (default) Render 600x600 dpi 600x600 dpi Halftone 600x600 dpi 600x600 dpi Best (maximum detail) Render 600x600 dpi 600x600 dpi Halftone 1200x600 dpi 1200x600 dpi Previous … More … HP DesignJet 500 Functional Specifications (Continued) Functional Specifications

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Margins Roll (normal) Sheet (normal) Roll (small) Sheet (small) Side Margins 5 mm Leading Edge Margin 17 mm Trailing Edge Margin 17 mm Graphics languages supported

Hp-Gl/2

Hp-Rtl

Calraster

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Physical Specifications Physical Specifications Type Weight Width Depth Height D/A1 size printer 38.5 kg 85 lb 1253 mm 49 inches 470 mm 19 inches 349 mm 14 inches A0+/E+ size printer 45 kg 99 lb 1690 mm 67 inches 674 mm 27 inches 1100 mm 43 inches

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Memory Specifications Memory Specifications Internal RAM

16 Mb

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Printer Power Specifications Printer Power Specifications Source 100-240 V AC ±10% auto-ranging Frequency 50/60 Hz Current 3 amp maximum Consumption 150 watts maximum

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ecological Specifications Ecological Specifications Energy efficiency Compliant with Energy Star Program EPA (US). Manufacturing process Free of ozone-depleting chemicals (Montreal Protocol). Plastics Free of brominated flame retardants (PBB and PBDE). All housing parts made of the same material: ABS. Parts marked according to ISO 11469 standard. Metals Enclosures made of electro-galvanized steel sheet. Packaging Cardboard (non-chlorine-bleached) and foam are 100% recyclable. Inks used for printing do not contain heavy metals. User Documentation Majority provided in Adobe Acrobat PDF format on CD-ROM Batteries Not used. Recyclablility Modular construction, screws easy to find and disassembly done using universal tools.

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Enviromental Specifications

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Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Acoustic Specifications Acoustic Specifications Operating sound pressure 54 dB (From a one-meter bystander position) Idle sound pressure <30dB (A) (From a one-meter bystander position) Operating sound power 6.5 Bels (A) Idle sound power <4.3 Bels (A)

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Connection Specifications • Cable Specification • Recommended Cables

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Cable Specification The connector on the printer is 36-pin female connector. Most existing parallel cables support IEEE-1284 compatible communication, but for use with this printer, the cable must meet the specifications in the following table: Parallel (IEEE-1284 compatible/Centronics) Interface Pin Wire/Signal Name Source 1 Strobe computer 2 … 9 D0 … D7 (data lines) both 10 Ack printer 11 Busy printer 12 PError printer 13 Select (SelectOut) printer 14 AutoFd computer 16

Gnd

Gnd

Care of the Printer Installing Expansion Cards Specifications
Ordering Accessories Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Recommended Cables The following cable is recommended for optimum performance and electromagnetic compatibility: Recommended Cable Interface type (Computer) HP part number Cable length Connector type at computer end of cable IEEE compatible/Centronics Interface (All)

C2951A

Usb

C2392A

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories
Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Ordering Accessories You can order supplies and accessories in any of the following ways: • Call your local authorized HP dealer. • Contact your local HP Sales and Support office. • Refer to the Hewlett-Packard Support / Services booklet that was supplied with your printer. • Documentation • Hardware • Consumable Items

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories
Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Documentation Language Pocket Guide User’s Reference Guide Unpacking and Assembly poster HP Part Numbers Chinese

C7769-90020

C7769-90131

C7769-90040

C7769-90021

C7769-90011

C7769-90131

C7769-90031

C7769-90015

C7769-90135

C7769-90035

C7769-90014

C7769-90134

C7769-90034

C7769-90022

C7769-90023

C7769-90017

C7769-90137

C7769-90037

C7769-90018

C7769-90138

C7769-90038

C7769-90012

C7769-90132

C7769-90032

C7769-90029

C7769-90024

C7769-90019

C7769-90139

C7769-90039

C7769-90025

C7769-90016

C7769-90136

C7769-90036

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories
Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Slovakian

C7769-90030

C7769-90013

C7769-90013

C7769-90033

C7769-90026

C7769-90027

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories
Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Hardware Item HP Part Number Memory Modules

64 Mb

C2387A

128 Mb

C2388A

J3110A

J3111A

J3112A

J4169A

C7772A

C2388A

C2389A

C7782A

C7781A

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories
Glossary Media & Ink Introduction Front Panel Other Printer Options Index Solutions Consumable Items To achieve the best performance from your printer, we recommend you only use genuine Hewlett-Packard accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance. Item Color HP Supply No. HP Part Number Ink Cartridges Black 10

C4844A

C4911A

C4913A

C4912A

C4810A

C4811A

C4813A

C4812A

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories Glossary
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Glossary Term Meaning ANSI paper An American standard paper size; e.g. D, E. Architectural paper The Architectural paper sizing system application The software you use to create your drawings. Centronics A standard for the parallel interface between computer and device. clipping Losing part of a drawing at the edges.

Cmp

Cmyk

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories Glossary
Media & Ink Introduction Front Panel Other Printer Options Index Solutions front panel menus The structure of options in the front-panel display. graphics language A programming language telling a print device how to output graphic data. grayscale Shades of gray to represent colors. high-gloss photo A glossy, opaque photographic paper.

Hp-Gl/2

Ieee-1284

Jis

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories Glossary
Media & Ink Introduction Front Panel Other Printer Options Index Solutions

Lan

Pjl

Pantone

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories Glossary
Media & Ink Introduction Front Panel Other Printer Options Index Solutions printing area Page size minus margins. PostScript Adobe PostScript is a computer language that describes the appearance of a page, including elements such as text, graphics, and scanned images, to a printer or other output device. queueing Placing each print received by the device into memory for processing with other prints. raster A method for defining an image, in terms of dots rather than lines. Raster data typically needs more memory than vector data. Rendering Intent Rendering intent is a concept defined by ICC Spec ICC.1:1998-09, “File Format for Color Profiles”. From the specification: “Rendering intent specifies the style of reproduction to be used during the evaluation of this profile in a sequence of profiles. It applies specifically to that profile in the sequence and not to the entire sequence. Typically, the user or application will set the rendering intent dynamically at runtime or embedding time.”

Rgb

Rip

Rtl

Care of the Printer Installing Expansion Cards Specifications Ordering Accessories Glossary
Media & Ink Introduction Front Panel Other Printer Options Index Solutions Term Meaning spindle The rod which holds the roll of paper. paper-axis The vertical axis, as you look at the printer from the front in which the paper feed moves. scan-axis The horizontal axis, as you look at the printer from the front in which the print carriage moves. service station The part of the printer which services the printheads. It keeps the printheads clean and stops them from drying out.

Usb

Media & Ink Introduction Front Panel Other Printer Options Index Solutions

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