Dyson V10 Cordless Stick Vacuum manual
Vacuums · 53 Q&As

Dyson V10 Cordless Stick Vacuum

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— answers from the official manual

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Common questions

Common Questions

53 total
1

Why won't my Dyson SV12 charge or turn on?

Your machine won't operate or charge if the ambient temperature is below 5°C (41°F). This is designed to protect both the motor and battery. Move the machine to a warmer environment and try again. (Page 6)

2

How do I know when the battery is fully charged?

The blue LEDs on either side of the battery will flash during charging. When the battery is fully charged, both LEDs will light for 5 seconds, and your machine's display will show 100%. (Page 6)

3

Why is my Dyson SV12 motor pulsing and cutting out?

If your machine detects a blockage, the motor will pulse and you won't be able to use your machine until the blockage has been cleared. If you try to use your machine when the motor is pulsing, it will automatically cut out. You should check the main body, wand, and cleaner head for blockages and clear them before reassembling. (Page 8)

4

What alert icons might appear on the LCD screen and what do they mean?

The alerts you might see are: a Filter alert, which means the filter isn't fitted correctly or needs cleaning, and a Blockage alert, which means your machine has a blockage that needs removing. A red warning icon will appear on the screen when your battery is empty. There is also a 'Fully charge before first use' alert. (Page 5)

5

How often should I wash the filter, and how do I dry it?

You should wash your filter at least once a month to maintain optimum suction power. After washing with warm running tap water, leave your filter to dry for at least 24 hours in a well-ventilated, warm place. Do not dry your filter in a tumble dryer, microwave, or near a naked flame, and never put the filter back in the machine while it is damp as it could damage your machine. (Page 9)

6

What are the three power modes on the SV12 and when should I use each one?

The three power modes are Eco, Auto/Med, and Boost. Eco mode provides maximum run time for longer cleans, Auto/Med mode provides the optimum balance of power and run time with suction automatically adapting to dust levels when a cleaner head is attached, and Boost mode is designed for intensive spot cleaning of ground-in dirt. (Page 3)

Show 47 more questions

How do I empty the bin on the Dyson SV12?

What should I do if my machine detects a blockage?

Can I wash the Digital Motorbar cleaner head or its brush bar?

Will the machine work in cold temperatures?

How do I change the display language on the LCD screen?

How do I charge the Dyson SV12 for the first time?

What should I do if my machine's motor is pulsing and it won't work?

What are the three power modes and what is each one used for?

Can I wash the bin in the dishwasher or use cleaning products on it?

Why won't my machine operate or charge?

How do I safely empty the bin?

What does it mean when the motor pulses and I can't use the vacuum?

What are the three power modes and what are they used for?

What alert icons might I see on the LCD screen and what do they mean?

How do I charge the Dyson SV12 and know when it's fully charged?

Why won't my Dyson SV12 turn on or charge?

How do I clear a blockage on my Dyson SV12?

How often should I wash the filter and how do I do it?

How do I empty the bin on my Dyson SV12?

Can I wash the brush bar on my cleaner head?

What are the different power modes and when should I use them?

How do I remove and refit the click-in battery?

What does the blockage alert mean and what should I do?

Can I put my filter in the dryer or microwave to speed up drying?

When should I empty the bin and how do I do it?

Can I wash the bin in the dishwasher or use detergent to clean it?

How do I change the language displayed on the LCD screen?

How do I charge my Dyson SV12 for the first time?

What do the alert icons on the LCD screen mean?

How often should I wash the filter, and how do I dry it properly?

What should I do if my machine is pulsing and won't run?

What are the three power modes and when should I use each one?

How do I empty the bin correctly?

Can I wash the High Torque cleaner head brush bar?

My machine won't operate or charge — what could be wrong?

How do I change the language on the LCD screen?

How do I remove and replace the click-in battery?

How do I charge my SV12 vacuum for the first time?

What should I do if I see a blockage alert on the LCD screen?

How often should I wash my filter?

How do I empty the bin without making a mess?

What are the three power modes and when should I use them?

Why won't my machine operate or charge in cold weather?

How do I change the language on my SV12's LCD screen?

What should I do if my carpet is fuzzing after vacuuming?

How do I replace the click-in battery on my SV12?

How do I clean the laser lens on the Laser Slim Fluffy cleaner head?

Full Manual

14 pages
Page 1

User manual

Sv12 Jn.00000 Pn.000000-00-00

00.00.00 Version No.01

Contents In the box Getting started The LCD screen Charging your machine Changing your click-in battery Caring for your floors Emptying your bin Cleaning your bin Clearing blockages Washing your filter Washing your Laser Slim Fluffy™ brush bar Clearing obstructions from your High Torque cleaner head with anti-tangle comb Cleaning your tools Clearing blockages from your Hair screw tool Looking after your machine Top view of the Dyson V15 detect machine, showing cleaner head, wand, bin and main body. Dyson V15 detect

Page 2

In the box Vacuum cleaner with click-in battery Laser Slim Fluffy™ cleaner head A precisely-angled laser makes invisible dust visible on hard floors. High torque cleaner head with anti-tangle comb Dyson DLS™ technology monitors brush bar resistance and adapts power across different floor types. Polycarbonate teeth prevent tangling around the bristles. Additional click-in battery Additional click-in batteries included with V15 Detect Absolute and V15 Detect Complete, or can be purchased separately from www.dysoncanada.ca Wand Charger Charges your vacuum with or without a dock. Wall dock Your Dyson vacuum drops into the wall-mounted charging dock, ready for your next clean. Some tools may not be included. You can buy additional tools at www.dysoncanada.ca Combination tool Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car. Crevice tool Engineered for precise cleaning around tricky edges and into hard-to- reach narrow spaces. Hair screw tool Anti-tangle conical brush bar spirals hair off and into the bin. Motor-driven cleaning for smaller spaces. Light pipe crevice tool Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you’re cleaning. Soft dusting brush Enclosed in a skirt of soft nylon bristles for gentle, vacuum-assisted dusting of delicate objects and surfaces. Stubborn dirt brush Stiff nylon bristles dislodge ground-in dirt from coarse carpets, high traffic areas and car interiors. Wand clip Clips to your vacuum’s wand to hold tools.

Page 3

Getting started Power modes Your machine has three power modes for different tasks. Change power modes quickly using a single button. Eco mode Maximum run time for longer cleans all around your home. Auto and Med mode The optimum balance of power and run time. Attach your cleaner head or Hair screw tool to activate Auto mode. Suction power automatically adapts to dust levels. Boost mode Designed for intensive spot cleaning of ground–in dirt Turn your laser on and off Turn your laser on or off with the slider switch on your cleaner head. Class 1 laser product – safe for pets and humans. Avoid looking directly into the beam. Measures microscopic dust particles 9,927,641

1.1M

450K

1.6K

10 m 60 180 500 A piezo sensor continuously sizes and counts dust particles at the inlet. Attach your cleaner head or Hair screw tool and use in Auto mode to automatically increase suction power when needed. Diagram showing the connection of the wand onto the main body, with the wand release button aligned with the top of the main body. The screen showing the machine set to Eco mode with a full battery in green to show that this will give the longest battery life of the three modes. The screen showing the machine set to Boost mode with a red battery to show that this will give the shortest battery life of the three modes. Location of the Selection button on the screen on the filter end of the machine. The screen, on the end of the main body, showing a graph of the sizing and counting of the dust particles. Arrow showing the end of the wand connecting to the cleaner head. Two screens showing the machine set to Auto mode and Med mode with a blue battery showing that this will give a medium length of battery life.

Page 4

The LCD screen The LCD screen shows your particle count information and performance, including the cleaning mode selected, remaining run time, filter maintenance and blockage information. Settings menu Control the settings on your machine using the button. To enter the settings menu, press and hold the button until the menu screen appears. Tap to scroll through the options available. Particle count and graph Select to turn the measuring and counting of particles on and off. Turn off the measuring and counting of particles to stop your machine automatically adjusting suction power and turn off the graph. Automatic adjustment between hard floors and carpets will continue, when using the High Torque cleaner head. Adjust reactive suction power sensitivity. Use the selection button to change how sensitive the particle count is. This will change how your machine automatically reacts to the dust particles. For more information and support for your machine go online: www.dysoncanada.ca/support Change language Canadien français To change the language on your screen, press the button and hold until the language list appears. Release the button. Tap the button to scroll through the language list to your preferred language. Press and hold the button until the countdown ends. A green tick will appear on the screen to show your language selection is complete. To cancel your selection, release the button during the countdown. Change alert settings You can turn the alert motor pulse off. Your motor will no longer pulse but run time alert information will continue to be displayed on the LCD screen when your machine needs your attention. Turning off alerts will not turn off the blockage alert pulsing. This is to ensure you clear any blockages, preventing damage to your machine. Tap to scroll through the settings menu. Select the ‘Alerts’ option. Scroll to select on or off. Hold the button until the countdown ends and a tick appears on the screen. To cancel your selection, release the button during the countdown The Selection button on the screen being pressed. Two screens, the first with the language list and then the tick screen to show that the language has been successfully changed. The screen with an amber warning triangle to demonstrate an alert.

Page 5

Run time countdown When the battery needs charging, your machine will pulse three times and a low run time icon will appear on the screen. When your battery is empty, a red warning icon will appear on the screen. When Particle count and graph is turned on, low run time will be in amber and red when in Boost mode. Battery health To get the best performance and life from your battery, use Eco or Auto/Med mode. Alerts The alerts you might see are: Filter – the filter isn’t fitted correctly, or needs cleaning. Blockage – your machine has a blockage that needs removing. Exit settings menu The screen with a battery time remaining shown as a number and as a half filled battery. The battery health is shown on the batteries on the screen. A red screen with an icon with a plug being connected to the power supply. This demonstrates the battery is empty and needs charging. Alert icon with Filter not sealed wording. Alert icon with Airways blocked wording. Alert icon with Filter needs cleaning wording. Screen with Exit menu wording and return icon. Alert icon with Fully charge before first use wording.

Page 6

Charging your machine It’s important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system’s algorithm ‘learns’ over time, and fully charging your machine helps it to more accurately calculate and display remaining run time. Connect to charger either directly or in the dock. The blue LEDs on either side of the battery will flash during charging. When the battery is fully charged, both LEDs will light for 5 seconds. Your battery is fully charged when the display shows 100%. Your machine won’t operate or charge if the ambient temperature is below 5°C(41°F). This is designed to protect both the motor and battery. Changing your click-in battery If you have additional click-in batteries, we recommend that you alternate the batteries to maintain even performance. Additional click-in batteries included with V15 Detect Absolute and V15 Detect Complete, or can be purchased separately from www.dysoncanada.ca Removing your battery Push the Battery release button on the handle and slide the battery off your machine. Charge the battery. Refitting your battery Align your battery with the handle and slide it in. Push firmly until it clicks into place. Caring for your floors Check that the underside of the cleaner head or tool is clean and free from any objects that may cause damage. Before vacuuming your flooring, rugs, and carpets, check the manufacturer’s recommended cleaning instructions. The brush bar on your machine can damage certain carpet types and floors. Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens, we recommend vacuuming without the motorized floor tool and consulting with your flooring manufacturer. The charger connected from the power supply using the wall dock. The charger connected from the power supply directly into the front of the battery. Arrows showing the location of the Battery release button and the battery coming off the handle when the button is pressed. The battery is then shown being replaced on the base of the handle, clicking into place.

Page 7

Emptying your bin Empty as soon as the dirt reaches the MAX level – don’t overfill. Using your machine when the dirt is above the MAX line may affect the performance and require more frequent filter washing. Overfilling your bin could result in inaccurate readings on the particle graph. Remove your wand Press the red wand release button, on the top of the wand, and pull the wand away from the bin. Release the dirt Hold the machine over the bin, pointing downwards. Firmly push the red bin release button. The bin will slide down, cleaning the shroud as it goes, and the bin base will open. The bin base won’t open if the red bin release button isn’t pushed down all the way. Minimize dust contact Cover your bin tightly in a dust proof bag while you empty. Remove the bin carefully, seal the bag tightly and dispose. Close your bin Push the bin base upwards until the bin and bin base click into place. Cleaning your bin Remove your bin If it is necessary to clean your bin, empty it as shown in the ‘Emptying your bin’ section. Press the red button located on the bin runner to release the bin and slide your bin off the runner. Only clean your bin with a damp cloth. Make sure that the bin and seals are completely dry before replacing. Refit your bin Insert the spine on to the bin runner. Close your bin by pushing the bin base upwards until the bin and bin base click into place. Your bin isn’t dishwasher safe and the use of detergents, polishes or air fresheners to clean your bin isn’t recommended, as it may damage your machine. The MAX mark on the bin of the machine, showing that the dirt should not be filled over the Max mark when the machine is at the angle of normal use. Illustration of the bin being emptied into a bag with images demonstrating to take care not to press the trigger when emptying the bin. The bin lid closing with an audible click and the bin being pushed upwards with another click once it is fully in place. The bin being removed and the location of the bin release lever on the underside of the bin runner. The bin being pushed back into position on the bin runner.

Page 8

Clearing blockages Disconnect your machine from the charger before looking for blockages. Be careful not to touch the trigger and be aware of sharp objects. Leave your machine to cool down before looking for blockages. Don’t use your machine when looking for blockages as this could cause injury. If your machine detects a blockage, the motor will pulse and you won’t be able to use your machine until the blockage has been cleared. If you try to use your machine when the motor is pulsing, it will automatically cut out. Check the main body Remove the bin and check for blockages in the main body of your machine. Make sure any blockages are completely cleared and all parts are fitted before using your machine. Check the wand and cleaner head Check the wand for blockages. Check your cleaner head for blockages, following the instructions to remove the brush bar, where necessary. Re–assemble your machine Refit all parts securely before using your machine. Clearing blockages isn’t covered by your warranty. With the bin removed, check for blockages, paying particular attention to the air inlet, located at on the right– hand side of the machine just below the point where the bin joins the main body of the machine. With the wand removed from the machine, check for blockages at both ends of the wand. Turn the cleaner head over to check for obstructions on the brush bar and air inlet.

Page 9

Washing your filter Wash your filter at least once a month to maintain optimum suction power. For more information and support for your machine go online: www.dysoncanada.ca/support Important: your filter must be completely dry before you put it back into the machine. Your machine could be damaged if used with a damp filter. Twist off your filter Twist your filter counter-clockwise and pull it away from your machine. Tap your filter Before washing your filter, tap it gently over a bin to remove any loose dust and debris. Wash your filter Wash with warm, running tap water – gently rubbing your filter with your fingers to remove the dirt. Fill and shake Place your hand over one end of your filter. Fill the filter with warm tap water. Place your hand over the open end of the filter and shake it firmly to remove trapped dirt and debris. Shake out the water Empty the filter and shake firmly to remove excess water. Shake with the filter in both an upward and downward position. Keep shaking until there’s no water coming from the filter. Dry your filter Leave your filter to dry for at least 24 hours in a well-ventilated, warm place. Don’t dry your filter in a tumble dryer, microwave or near a naked flame. Important: your filter must be completely dry before you put it back into the machine. Your machine could be damaged if used with a damp filter. Filter held in upright position, with the wider end in the palm of a hand. Water running from a tap into the narrower end. Filter with hand over the open end with arrows showing a shaking motion. A hand holding the filter with the narrow end pointing downwards with droplets of water being shaken from the filter and again, with the end pointing downwards shaking water out. The filter is left to dry with the pleated filter end facing upwards. Holding the filter by the hard, plastic end, tap the other end over the bin. The filter is located at the rear of your machine.

Page 10

Washing your Laser Slim Fluffy™ brush bar Your Laser Slim Fluffy™ cleaner head has a washable brush bar. To maintain optimum performance, check and wash your brush bar regularly. Make sure your machine is disconnected from the charger and take care not to touch the trigger. Remove your brush bar Don’t put any part of your machine in a dishwasher or use detergents, polishes or air fresheners. Press the cleaner head release button on the end of the wand. Place the cleaner head upside down. Push the end cap up fully and pull the brush bar out of the cleaner head. Wash and dry your brush bar Hold your brush bar under running water and gently rub to remove any lint or dirt. Stand your brush bar upright as shown. Leave to dry completely for at least 24 hours. Replace your brush bar Before replacing, check that your brush bar is completely dry. Reattach the end cap to your brush bar. Slide your brush bar into the cleaner head. Push the end cap back down to the closed position. Cleaning your laser lens To maintain optimum performance, keep your laser lens clean. Only clean the lens when the cleaner head is not attached to your machine. Use a soft, dry, lint-free cloth to wipe the lens. 2 1 3 1 2 The end cap should be attached to the cleaner head at an angle less than 90°, any angle greater than this will not allow the end cap to close. The end cap is located at the side of the cleaner head. Push this upwards to unlock the brush bar. Don’t wash the end cap. The brush bar an open end and a closed end. Stand upright, with the closed end facing upwards, to dry.

Page 11

Clearing obstructions from your High Torque cleaner head with anti-tangle comb Your High Torque cleaner head with anti-tangle comb doesn‘t have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions. Make sure your machine is disconnected from the charger and take care not to touch the trigger. Remove your brush bar Don’t put any part of your machine in a dishwasher or use detergents, polishes or air fresheners. Press the cleaner head release button on the end of the wand. Place the cleaner head upside down. Use a coin to unlock the end cap. Twist the end cap and remove it from your brush bar. Don’t wash the end cap. Slide your brush bar out of the cleaner head. Look for obstructions Clear any debris from your brush bar. Check inside the cleaner head and remove any debris or blockages. Your High Torque cleaner head and brush bar aren’t washable. Wipe over with a damp lint-free cloth. Don’t put any part of your machine in a dishwasher or use detergents, polishes or air fresheners. Replace your brush bar Push the end cap back on to your brush bar and slide it back into the cleaner head. Turn the end cap into the locked position. Your cleaner head isn’t washable and should only be wiped over with a damp lint-free cloth. The lock located on the side of the cleaner head, is rotated 90 ° to release the end cap and the brush bar can be removed. The removal of the brush bars showing the lock in a horizontal position and the unlock symbol at 90° counter-clockwise and lock symbol at 90° clockwise. Remove any hair or fibres that have been wrapped around the brush bar.

Page 12

Cleaning your tools Don’t put any part of your machine in a dishwasher or use detergents, polishes or air fresheners. Wipe with a damp, lint-free cloth, without touching the connector end. Make sure your tools are completely dry before using. Combination tool Crevice tool Extension hose Light pipe crevice tool Low-reach adaptor Soft dusting brush Stubborn dirt brush Up-top adapter Mattress tool

Page 13

Clearing blockages from your Hair screw tool Your Hair screw tool doesn’t have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions. Make sure your machine is disconnected from the charger and take care not to touch the trigger. Remove the cover and brush bar Remove the Hair screw tool from the wand or machine. Push the base plate open. Press the red lever down to release the cleaner head cover. Pull the cleaner head cover off the main body of the tool. Look for obstructions Pull your brush bar firmly to remove it from the main body. Check and remove any obstructions from all three parts of your Hair screw tool. Your Hair screw tool isn’t washable. Wipe over with a damp lint-free cloth. Don’t put any part of your machine in a dishwasher or use detergents, polishes or air fresheners. Re–assemble Hair screw tool Put your brush bar back into position and press firmly until it clicks back into position. Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide on the main body. Push it down until it clicks into position. Push the red locking lever up until it clicks into position and push the base plate back into place. The curved locking lever located on the back of the tool. Remove any hair or fibres that have been wrapped around the brush bar. Slide the housing back on to the brush bar and push the lever on the back of the Hair screw tool upwards to lock.

Page 14

Looking after your machine To always get the best performance from your machine, it’s important to clean it regularly and check for blockages. Look after your machine If your machine is dusty, wipe with a damp lint-free cloth. Check for blockages in the cleaner head, tools and main body of your machine. Wash your filter regularly and leave to dry completely. Don’t use detergents or polishes to clean your machine. Look after your battery To get the best performance and life from your battery, use Eco or Auto/Med mode. Your machine won’t operate or charge if the ambient temperature is below 5°C(41°F). This is designed to protect both the motor and battery. Your serial numbers You can find your serial numbers on your machine, battery and charger. Use your serial number to register. For more information and support for your machine go online: www.dysoncanada.ca/support

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